# Page 31 | Jobber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Jobber the right Electrical Contractor solution for you? Explore 1456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127994/Jobber/reviews --- Jobber 4.6 (1456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 31 - Reviews of Jobber ## Showing most helpful reviews Showing 751-775 of 1456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Joseph D. President Real Estate Used the software for: 2+ years ### "Jobber A Maybe for Business" September 24, 2022 3.0 Pros The software is ok, but has great online support. Cons Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in . So you have to look into two area to find out all comm. on one client. Quote from Jobber support: With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client? Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations. Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support. "The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team." Review Source Response from Jobber Software October 11, 2022 Hello Joseph! Thank you for your review and feedback! Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you. It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future. Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you! AS Anthony S. Owner Construction Used the software for: Less than 6 months ### "Beware of false advertising and predatory sales tactics!" January 13, 2023 1.0 unapologetically accepts and continues to employ false and/or misleading advertising regarding its integration with the accounting software QuickBooks.When raising this with a Customer Support Manager, I was advised that the wording was intentional, and he acknowledged that it was misleading and didn't represent the limitations of the product. Despite this acknowledgement, I was denied a refund because it's "against their policy."This could have all been avoided had I utilised the 14-day free trial. Unfortunately I opted against this because in using the free trial the website clearly stated that I would have forfeited a considerable discount (20%) on the annual fee (which, for a new, small business, this is significant).If you decide to proceed with this product, I URGE you to trial it and not purchase the product outright. Better yet, avoid the product entirely and go with a much more ethical business such as Tradify! Pros UI and UX. Easy to setup and navigate. Scheduler is effective at distinguishing between jobs / assigned employees. Cons The customer service, while generally polite and responsive, is dreadful. Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.The recurring job creation was also unnecessarily complex, requiring the user to specify a duration. There is no ability to specify no end date.Doesn't support B-Pay, and doesn't generate unique customer reference no.'s. Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[Tradify](https://www.capterra.com/p/152413/Tradify/) Reason for choosing Jobber Because of the purported 2-way sync between and QuickBooks. I since learned that the information presented was false and/or misleading and hence cancelled the subscription. Jobber has refused to provide a refund despite the false and/or misleading information. Review Source Response from Jobber Software January 18, 2023 Hi Anthony, we really appreciated that you took the time to provide us such a thorough review and we're sorry to hear that we could have done better when providing information about how our sync with QBO works. We see that the manager you spoke with has collected your feedback and we sincerely apologize for any confusion you may have. If you would like to discuss how to make use of Jobber for the remainder of your subscription, please feel free to reach out to us a 1-888-721-1115 opt 1, email support@getjobber.com, or send us a message through our live chat. Luis Enrique A. Lead Director, Retail Brand Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Jobber manages and schedules very easily" May 15, 2023 4.0 has become an indispensable tool for our company. It facilitates route planning and scheduling. It allows all our members to visualize the work to be performed.... with short, medium and long term deadlines, in order to plan accordingly. The scheduling function simplifies the task of entering repetitive jobs quickly and easily. We also rely on reminder e-mails sent by the customer as an important form of communication with our customers. Pros It is extremely helpful to look at a customer's history and view upcoming visits along with work performed. The customer email reminders are helpful to our customers as it helps them know when we are coming and is an important touch point. Making my email personal was simple. The recurring work feature was the primary reason we chose . There is a lot of flexibility in scheduling recurring work. I like that I have the option to select the frequency (monthly, weekly or daily), plus a specific date or day of the week/month. Cons has links to some third party payment processors, but is not able to enable recurring payments with them. This would be helpful. Review Source Response from Jobber Software May 19, 2023 Hey Luis Enrique! It sounds like Jobber has been able to help with a lot of different areas of your business, which is always fantastic to hear! We're so thrilled to be able to help make communicating with your customers and staying on top of your schedule easy. We really appreciate your feedback about the third party payment processors and what those integrations look like too, and will make sure that reaches the appropriate team here. Thanks again! DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jobber from a Person who is not techie" February 1, 2023 5.0 Scheduling and dispatching: can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations. Pros \- offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns. Cons \-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems. Review Source Response from Jobber Software February 2, 2023 Hi Debbie! Thanks for taking the time to send us a review! Our goal is to help small businesses be successful and we're very happy to to hear that you are finding Jobber easy to use and that your experience with the Jobber team has been top-notch! If you ever have questions about how Jobber can help you with your workflow, always feel welcome to reach out to our support team. We are also happy to have a conversation with you to ensure that you feel like you are getting the most value out of your Jobber subscription. Thank you for letting us be a part of your team! Cheers! JH John H. Owner Chemicals Used the software for: 2+ years ### "Good but not great. Extremely slow to implement functional improvements" August 17, 2023 3.0 The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution. Pros It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy. Cons The short version of complaints is that devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed. Review Source Response from Jobber Software August 29, 2023 Hi there John! Thank you very much for taking the time to leave us a detailed review. Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes. With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality. As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available. Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying. We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback. Take care! OC Olivia C. Administrations Manager Consumer Services Used the software for: 1-2 years ### "Jobber Customer Support Employees Deserve a Raise" April 28, 2023 4.0 Pros definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often. Cons The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I was not in any way a part of that decision but I believe it was monetary. Review Source Response from Jobber Software May 11, 2023 Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything. Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you! AA Andora A. Owner Admin Construction Used the software for: 2+ years ### "Could be fantastic, but lacks features in quoting/estimating and as communication hub. " October 13, 2023 3.0 good Pros Very good app except the very basic quoting/estimating, job scheduling and customer communication 'capabilities'. works very well without glitching both on browser and on app, very clean look, without too much going on to be distracting. However the issues I have with above mentioned make me constantly search for alternatives. If they continue to improve and make changes to these 3 areas, the software would be perfect. I don't see that happening soon though since focus seems to be on integrating very expensive 3rd party apps that don't benefit small businesses. Cons The scheduling function is good but could be much better if they allowed for other schedule types that aren't one time or on an easily recurring schedule. For landscape, we have visits on one contract that are weekly, bi-weekly, monthly, twice yearly, etc. So usually between 45-60 visits included in a single quote. But because they don't all fit into a neat recurring schedule, I usually include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! the most frustrating thing ever! So much work and it takes so long! Its one of the absolute WORST things about scheduling.There are work arounds of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals only associated with one quote. It is incredibly frustrating when I have to invoice later or trying to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to approved job that has the actual total and I just gave up. It should not be this hard. Also for any people reading this PLEASE allow BULK DELETION of JOBS. Its too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in list or the ability to filter and bulk delete. Review Source Response from Jobber Software October 19, 2023 Thank you for the review and feedback, Andora! We really appreciate the detail you shared, especially around scheduling out your landscaping jobs. This kind of context really helps as we build solutions for small businesses. We will be sharing this with our developers but would also love to discuss possible workflow solutions with you! A member of our Support team will be giving you a call to help and to gather any more feedback you might have. Thank you again! mC matt C. CEO Consumer Services Used the software for: 1-2 years ### "Jobber is the best" December 4, 2023 5.0 Pros offers a variety of products and frequent updates Cons None. has excellent customer service and their product is very easy to use Review Source Response from Jobber Software December 6, 2023 Hi Matt! Thank you for sharing your positive experience with Jobber! We are delighted to hear that you appreciate the range of products we offer, as well as the frequent updates. Your kind words about our excellent customer service and the ease of use of our product mean a lot to us. CS Chris S. President Facilities Services Used the software for: 2+ years ### "Perfect for lawn care" April 4, 2022 5.0 I run a 2 truck lawn care business with and we pack our days very full of work. I can build weekly/biweekly or one time visits easily, edit them on the fly and ensure everything is captured on the invoices. The payment portal for customers, the consistent branding across quotes, invoices and receipts and the payment options make my company seem like a much larger and more established business. The process is so slick that I am saving hours and hours of tedious work every week. Pros Job scheduling for the whole season is easy, and with automated invoice reminders and batch invoicing, I can get the admin side of the job done quickly and accurately so I can focus on other parts of the business. Cons I don't have much to complain about - everything works for me. Review Source Response from Jobber Software April 5, 2022 Hey Chris! Thank you so much for your fantastic review. Our goal is to help business owners like you be successful by saving time and making running your business easier, so it's awesome to hear that Jobber is helping you save hours of work every week - it's music to our ears! If you haven't already, you can check out our awesome referral program! If you'd like more information, feel free to give our team a call at 1-888-721-1115. We'd love to hear from you! BD BRIAN D. OWNER Construction Used the software for: 6-12 months ### "EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT" January 4, 2024 3.0 LOVE HATE RELATIONSHIP! CUSTOMER SERVICE HAS NOSE DIVED.... VERY GLITCHY... SOME THINGS CAN BE VERY FRUSTRATING AND NOT MAKE SENSE.....DUPLICATE INVOICES...i WOULD EXPLORE OTHER OPTIONS IF POSSIBLE.... Pros THE LOOK & FEEL - FUN TO USE...I like the way the control panel is set up. Cons VERY CONFUSING - REOCCURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF REFUNDING EVERYDAY THE CREDIT CARD FEES JUST KEEP ADDING UP!!! Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Workiz](https://www.capterra.com/p/147525/Workiz/)[Method:Field Services](https://www.capterra.com/p/218882/Method-Field-Services/) Reason for choosing Jobber When i first ourchased the customer service was fast and always available. now its non existant. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) WANTED A MORE STREAMED LINE SYSTEM TO MANAGE MY DAY TO DAY Review Source Response from Jobber Software January 18, 2024 Hey Brain, thank you so much for flagging this. Our support wait times are not something we at Jobber view as an acceptable standard, and we are working to make it better. Our Support team is hiring and training as fast as possible, and we should soon see a reduction in wait time. Thank you for understanding. We would be happy to help resolve any issues with reccuring jobs, the app being glitchy, and understand what might be making duplicate invoices. Please give us a call at 888-721-1115 ext 1 or send us an email at support@getjobber.com to connect with our Support Team. Andy W. Owner Facilities Services Used the software for: 2+ years ### "Jobber is the BEST" February 2, 2019 5.0 I first started using almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions. Pros \-The platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser. Cons is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good. Review Source Response from Jobber Software April 23, 2019 Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :) BZ Bill Z. Operations Lead Consumer Services Used the software for: Less than 6 months ### "BUYER BEWARE - live in this product for the trial so you don't have the same experience I did!" April 25, 2022 1.0 BUYER BEWARE - the customizations for the Jobs and Client Form are lacking. I signed up for a yearly subscription encouraged by the videos BUT Between the spring rush of mulch jobs and starting off the season, I was at 21 days before realizing this issue and IS HOLDING MY MONEY HOSTAGE and will make over $2k off of me as a customer who has not and cannot use their solution. We have not run any customer data Jobber or processed any payments with the service. They are deciding to stand behind their 14 day free trial or suggesting that I should have signed up monthly. I am leaving feeling like they are not pro small-business when my concerns were valid. I admitted it was my fault and I should have realized this issue between Jobber, my website design, and myself quicker... BUT I had hoped reasonableness would prevail because I did not even use the service because we could not get out of the starting gate but in this case IT DID NOT. Pros The structure is there is you do not need customizations, but the ability to tune the nobs behind the curtain is lacking. Cons They are not pro small-business. When I realized the customizations I needed did not exist or would have to be jerry-rigged together I let them know we could not proceed and they have held my money captive over it. Review Source Response from Jobber Software May 4, 2022 Hi Bill, thank you for sharing your feedback with us. I'm sorry to hear that Jobber was not the right fit for you. We have actively shared your feedback with our developers, specifically regarding product customization. Our team has been in touch with you to resolve your specific situation. Wishing you all the best. CR Cade R. Owner Real Estate Used the software for: 2+ years ### "Best Software company" April 18, 2023 5.0 Pros What I most like about is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits. Cons What I most dis like about is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything. Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reason for choosing Jobber It was in budget at the time. Review Source Response from Jobber Software April 28, 2023 Hey Cade! We're so glad your clients have been enjoying using the Client Hub to keep up to date on their upcoming work, that's so cool! If you're open to it, our team would love to chat with you about your invoicing workflow to find out how we can help streamline that for you and make things as easy as possible. Feel free to reach out to us at 1-888-721-1115 (ext. 1), support@getjobber.com, or by live chat. It'd be great to hear from you! Thanks for sharing your thoughts here too, we really appreciate it! KF Kevin F. Owner Construction Used the software for: 1-2 years ### "Handyman view" April 19, 2023 4.0 has allowed us to do all our administrative duties in one place..we can communicate and track our jobs in details and save the data for future reference Pros It doesn't take long to learn the system. My new employees pick it up pretty fast. My customers really like the notification system.. Cons It takes a.long time to open the open most times I use it. Reason for choosing Jobber Plumber friend is using it and said.he liked it Review Source Response from Jobber Software May 2, 2023 Hey Kevin! We're so glad you and your employees have been able to learn Jobber quickly and that it's been useful for keeping your team organised and in communication about your work. Sorry to hear you're seeing longer load times with the app, though! Our Support team would love to look into that more with you, so please feel free to reach out to us at 1-888-721-1115 (ext. 1), support@getjobber.com, or by live chat. Thanks again! Bryon S. Owner Facilities Services Used the software for: 2+ years ### "Small Service Business" April 18, 2023 5.0 Overall experience has been excellent. I started (I think) 7 or 8 years ago, when was new. It is nice to see it now "all grown up" Pros It's functionality and support are the main pro's for me Cons Would like a priority to be placed on simple, common-sense, ease-of-use fixes... and less of a focus on large scale enhancements :) Review Source Response from Jobber Software April 27, 2023 Hi Bryon! Thanks so much for the review! We're definitely not the same Jobber we used to be and we're happy that you have been with us for so long! If you ever have any suggestions for us, we'd love to hear it. You may reach out to our Support team at 1-888-721-1115 opt 1, email support@getjobber.com, or send us a message through our live chat and they will be able to make sure our developers are aware of your feedback. Take care! JM Jordan M. Project Manager Construction Used the software for: 2+ years ### "Good, could be more customizable. " April 18, 2023 4.0 We are able to make use of most of the features. For the price, it is worth it. We mainly use it for scheduling employees and keeping track of timesheets. Also, the client Database is quite useful. Pros We like the scheduling and the client portal. Cons We don't like the invoicing procedure. Having to add everything from the timesheet to the job is tedious and could be done easily with a change to the program.Why not have the option to populate the invoice with all of the current man hours/visits that are on the job when generating an invoice? Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Cheaper. The app is better than most other products. Review Source Response from Jobber Software April 27, 2023 Hi Jordan! We really appreciate your review of Jobber and your feedback! We'll certainly send your comments to our developers. If you ever have more feedback for us, please reach out to our Support team and they'd be able to provide it to our developers. They may be reached at 1-888-721-1115 opt 1, support@getjobber.com, or you can send us a message through live chat. Cheers! JB Jake B. President Construction Used the software for: 6-12 months ### "Company with money first then you second" February 7, 2024 2.0 Strongly suggest Workiz! much better product! We were on a monthly plan with them for our entire use, when we were done with the product because many better options out there we cancelled. But to get us through the busy season we figured we would turn back on monthly for the last two months until winter. Over a phone call customer service ended up putting us on an annual plan that we did not want! Pros It worked to get info to team out in the field. Cons Saved picture quality was compressed so much it was worthless. They constantly use shady tactics to get more money from you. Review Source Response from Jobber Software May 31, 2024 Hi Jake, thank you for the feedback. We are sorry to hear about your experience here. We always want to provide the best service we can, so we’re sorry we missed the mark here. Our support team would be happy to dig into what went wrong here. Please reach out by phone 888-721-1115 ext 1 or email support@getjobber.com QR Quentin R. Mechanic Automotive Used the software for: 6-12 months ### "Best bang for buck all in one business management software!" March 19, 2024 5.0 Pros As a mobile mechanic, has streamlined running my business; from scheduling appointments to payments and invoicing, it's better! Wish I would've found it sooner. Cons I would like to see some of the desktop feature become available on the mobile platform. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Ease of use, simplicity of the system, streamline my business Review Source BR Brian R. CEO Logistics and Supply Chain Used the software for: 2+ years ### "Read this before purchasing Jobber" March 16, 2023 1.0 I have been with for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you. Pros The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time). Cons Not only does have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business. Review Source Response from Jobber Software March 20, 2023 Hey Brian, Before anything else, we'd like to apologise for the experience that you've had with our Support team. It sounds like we really missed the mark in working through the issues you brought to us, and we're so sorry about that! If you're open to it, we would really like to connect with you to learn more about your experience and the issues that you have been experiencing within Jobber that you had reached out to us about initially to help find solutions for you and make things right. Please feel free to reach out to us by phone at 1-888-721-1115, by email at support@getjobber.com, or by chat within your account and hopefully we'll be able to connect soon. Thank you. AA Andrea A. Owner Used the software for: 2+ years ### "Has potential-needs work" March 21, 2018 4.0 Pros Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though. Cons You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients. Review Source Response from Jobber Software May 2, 2018 Hi Andrea, Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours! It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub. We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road! - Rebecca from Jobber TS Tami S. operations manager Consumer Services Used the software for: 2+ years ### "Jobber Review" April 19, 2023 5.0 Pros its easy to use on both desk top and phone. However, I use the week view always and have to switch it from month view when logging in. Cons it is difficult to remove an accidental create on clients account.if a client has multiple owing invoices, we have had issues sending one invoice for multiple owed. So we have to send them individually. It is easy to accidentally move a scheduled client to other days. It would be nice if there were a confirmation box to accept move. I would like the clients portal link permanently attached to each invoice.I also would like to see Gusto (our payroll) be able to link with Review Source Response from Jobber Software May 4, 2023 Hey Tami, thank you for the review! it's sounds like has been easy to use and a great tool for your business. We would love to chat more about some of the scheduling issues and missing features so we can learn more about your experience. You can reach out to our Support Team by phone 888-721-1115 ext 1, email support@getjobber.com or start a live chat! Levi K. Consumer Services Used the software for: 1-2 years ### "Great program severely stunted by its accounting systems" November 12, 2015 3.0 Where I want to be at: All invoices and payment scenarios are handled in Jobber and then I sync to Quickbooks. Done! Where we are currently at with Jobber: We sync everything, but since all scenarios aren't covered in Jobber, we have to augment invoices and payments in Quickbooks to make changes. As soon as this happens it immediately puts Jobber and Quickbooks out of sync and Jobber's accounting reports and features become useless. Here are some of the main issues that we are encountering with Jobber: Invoices are not truly in sync (this is huge!) Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO. For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive. Can’t apply a negative line item All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits. Can’t apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget. We are able to apply a negative line item in QBO...so what gives? No partial payments You can’t attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice. If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account. Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice. Pros \- Great design - Good pricing - Support is very friendly Cons \- Cumbersome processes & workflows that don't seem to be fully thought out - Accounting sync and systems within the program are severely limited - No official support for multi-location companies as of yet - Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.) Review Source Eric S. Mananging Consultant Construction Used the software for: 1-2 years ### "Game changer for Trades businesses" December 12, 2019 5.0 Support and product development are outstanding, other than dual property owners pretty much every issue or 'complaint' I've ever had have been addressed via updates, or with simple education. My mantra is '... it's probably right in front of me...', and odds are if I need a feature, it likely is in fact already there. In summary, I have stopped recommending Jobber to any of my local competitors, as it has literally become my single most valuable business tool. Pros The user experience is second to none, both Client and User. We continually sell jobs away from competitors due to the ease of quote approval alone, and overall convenience and professional appearance are again best-in-class Cons Would LOVE to have the ability to list \[2\] property owners' names, first & last, when different. In our \[SF Bay Area\] more often than not we have homeowner-partners with separate last names, and both want to be included on all paperwork... honestly that's the ONLY complaint I can come up with after two years of daily use! Reason for choosing Jobber See above, superior user experience, product and customer support, overall quality and value that cannot be beat! Review Source Response from Jobber Software September 1, 2020 Thanks for the review, Eric! So glad to hear things are going well and that overall you're enjoying and getting value from Jobber. We've made a note to our Product Team about your request around having multiple pieces of contact info per client as that value with multiple property owners/managers is totally understandable. It's certainly not off the table for future updates. Cheers! CEL Carlos Eder L. Owner Individual & Family Services Used the software for: 6-12 months ### "Exceptional Software Solutions - Highly Recommend!" April 19, 2023 5.0 Pros I absolutely love how has simplified our daily operations. It's become an essential tool for us, allowing us to easily manage scheduling, reminders, and online bookings. Plus, it's made a noticeable difference in keeping our business organized and running smoothly. Additionally, the GPS routing feature has been a game-changer, and being able to communicate with our customers via text message has been a huge time-saver. Lastly, the automation for online quotes and payments has made our business operations much smoother. Overall, we highly recommend Jobber to anyone looking for a reliable and efficient software solution for their business. Cons Great question! Honestly, we haven't come across anything that we dislike about . It's been an incredibly helpful tool for our business operations and we highly recommend it. Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Review Source JW James W. Field Tech Venture Capital & Private Equity Used the software for: Less than 6 months ### "Pretty with minimal functionality" September 1, 2021 1.0 Poor experience. Pros The software did look nice. They have the touch and feel of a modern CRM / ERP. Cons The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment. Reason for choosing Jobber I have used most of the alternatives! Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Just to try something new. I never quit my subscription, and I am happy I didn't! Review Source Response from Jobber Software September 8, 2021 Hi James, thank you for taking the time to share your feedback. Our mission at Jobber is to make running your home service business as seamless as possible, with a fast and knowledgable customer support team that has your back. We are very sorry to hear that Jobber has not met your expectations. I've shared this insight with our product teams who work closely with the client communications and routing features. We are always making updates to our features, so feedback like this can help inform how we make additions and adjustments. Our team would love the opportunity to directly address your product feedback, as well as your experience with our support team. If you're ever back in the market for software or would like to revisit these issues, we would appreciate the chance to connect with you and turn your experience around. We are available at your convenience by phone (1-888-721-1115) or email (support@getjobber.com). ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.