# Infobip Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infobip Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/127997/Infobip --- # Infobip Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Infobip ## What is Infobip? Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. ## What is Infobip used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infobip?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.infobip.com&name=Infobip) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infobip 4.6 (14) VS. [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $0.01 per user, per month Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.0 (952) Value For Money 4.3 (12) Value For Money 4.2 (775) Customer Service 4.4 (13) Customer Service 4.0 (747) ## Infobip alternatives [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month [View all alternatives](https://www.capterra.com/p/127997/Infobip/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mass Texting 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 2-Way Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Communication Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Infobip 62 features Send and receive text messages to communicate with clients or prospects in real-time Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Audio/Video Conferencing Automatic reply functionality for incoming messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Critical link between devices, network, and reliable delivery of IoT data. Manage, organize, and store contact information Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Create many versions of emails, forms, or actions and gauge which is most effective Generate personalized communications upon request to meet customer needs Organize and manage the accomplishments and development of employees or performance of applications or systems Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Trigger clickable pop-up messages Send and receive messages in real-time via an online communication channel Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Group leads or contacts based on their specific characteristics Short phone numbers that used to opt-in to SMS campaigns Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Create, save, and re-purpose templates for emails, forms, etc. Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Chat with your counterparts over the video in real time Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.3 (12) [View pricing plan details](https://www.capterra.com/p/127997/Infobip/pricing/) Basic $0.01 Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13) 4.4 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(9) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GB Giovanni b. product Owner Financial Services ### "extraordinary product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 1, 2024 Pros it's availlable in a lot of countries where we have our product. Cons very big company, sometimes it forgets about the customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Fernando C. Desarrollador de software Computer Software ### "Plataforma de comunicaciones muy completa" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 6, 2022 En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa. Pros Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma. Cons A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Infobip Porque nos proporcionaba una plataforma de comunicaciones muy amplia y nos facilitaba el envío de mensajes hacia Whatsapp, desde un sistema desarrollado en nuestra empresa, del tipo chatbot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Darshan S. Associate Marketing and Advertising ### "Best platform for Email and SMS delivery" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2022 My overall experience with Infobip is very good. I'll recommend this to everyone. Pros The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature. Cons Nothing specific to call out in this section. Would love to have offers for old customers like us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andre R. CX Referência Banking ### "Infobip" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 18, 2022 De forma geral, é um ótimo sistema e tem atendido as demandas que preciso. Pros Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema. Cons Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2022 Thank you for the review, Andre! We will make sure to forward the feedback to our team. Ahmad Idzuan S. Recruiter Medical Devices ### "Quite good with SMS marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 1, 2021 Pros Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily. Cons The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization. Switched from [PushNami](https://www.capterra.com/p/182557/PushNami/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2021 Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business. EK Eva K. Customer Experience Executive Telecommunications ### "Outstanding Sms Marketing Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 8, 2021 It's a great tool for marketing purposes, but they should improve on the response time on issues raised Pros Currently using this platform for marketing SMS and push notification features for our core banking system. Cons The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 13, 2021 Thank you, Eva! We will forward your feedback to our experts. HK Harooon K. data entry Broadcast Media ### "an outstsanding platefrom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2021 Pros the product is easy to use helpful,supported Cons everything is good i dont think if there is any thing missing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2021 Thank you for the review! We are glad you're finding our solutions helpful. AU Anonymous User Ad Operations Manager Internet ### "Fast and effective interaction with customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 20, 2021 Pros Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports. Cons I wish the price would be lower, the rest is perfect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2021 Thanks for the review! We'll forward your feedback to our experts. :) CT Christopher T. Operations Manager Logistics and Supply Chain ### "Easy to use product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Very comprehensive but easy to use portal. Pros Currently only using the sms feature which is super easy to use Cons The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2020 Hi Cristopher, thank you for taking the time to leave a review! HS Happy S. CEO Telecommunications ### "Infobip " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2020 VERY GOOD IT INFRASTRUCTURE Pros Good API System. I Easy to use and have admin panel to monitor status Cons NOTHING much. THE IT infrastructure is very good Reasons for choosing Infobip Good support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2020 Thank you for your review, we're glad to hear you like our customer support! [View all Reviews](https://www.capterra.com/p/127997/Infobip/reviews/) Popular comparisons [Twilio vs Infobip](https://www.capterra.com/compare/127997-180158/Infobip-vs-Twilio-Communications-Platform)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)