# Infobip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Infobip the right Email Marketing solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127997/Infobip/reviews --- Infobip 4.6 (14) [View alternatives](https://www.capterra.com/p/127997/Infobip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Infobip Ease of use 4.6 Customer Service 4.4 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darshan S. Associate Marketing and Advertising Used the software for: 1-2 years ### "Best platform for Email and SMS delivery" August 18, 2022 4.0 My overall experience with Infobip is very good. I'll recommend this to everyone. Pros The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature. Cons Nothing specific to call out in this section. Would love to have offers for old customers like us. Review Source SW Sylvia W. E-Business Financial Services Used the software for: 1-2 years ### "Easy to use, once you get a hang of it" December 9, 2020 5.0 Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager \[SENSITIVE CONTENT HIDDEN\] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to \[SENSITIVE CONTENT HIDDEN\] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible. Pros Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it. Cons I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is. Review Source Response from Infobip December 15, 2020 Thank you for the review! CHO Chin Han O. Lead Software Developer Consumer Goods Used the software for: 1-2 years ### "Complete Platform" November 9, 2020 4.0 So far quite smooth. No complaints is a good thing meaning it is stable. :) Pros Complete suite of email, sms, push notification features. Cons Cost slightly high. Huge corporations can bring cost down but they need a dev team. Review Source Response from Infobip November 11, 2020 Thank you for the review! GB Giovanni B. product Owner Financial Services Used the software for: 2+ years ### "extraordinary product" February 1, 2024 5.0 Pros it's availlable in a lot of countries where we have our product. Cons very big company, sometimes it forgets about the customers Review Source Ahmad Idzuan S. Recruiter Medical Devices Used the software for: 6-12 months ### "Quite good with SMS marketing" December 1, 2021 5.0 Pros Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily. Cons The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization. Review Source Response from Infobip December 6, 2021 Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business. EK Eva K. Customer Experience Executive Telecommunications Used the software for: 2+ years ### "Outstanding Sms Marketing Platform" July 8, 2021 5.0 It's a great tool for marketing purposes, but they should improve on the response time on issues raised Pros Currently using this platform for marketing SMS and push notification features for our core banking system. Cons The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised. Review Source Response from Infobip July 13, 2021 Thank you, Eva! We will forward your feedback to our experts. CT Christopher T. Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Easy to use product" December 10, 2020 5.0 Very comprehensive but easy to use portal. Pros Currently only using the sms feature which is super easy to use Cons The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up Review Source Response from Infobip December 15, 2020 Hi Cristopher, thank you for taking the time to leave a review! YLC Yaw Lin C. Sr. Director, IT Financial Services Used the software for: 2+ years ### "User experience" November 4, 2020 5.0 So far so good Pros Easy to implement n use One central location to manage message Cons Is good Pricing structure can be more friendly Review Source Response from Infobip November 5, 2020 Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use. HS Happy S. CEO Telecommunications Used the software for: 2+ years ### "Infobip " December 9, 2020 5.0 VERY GOOD IT INFRASTRUCTURE Pros Good API System. I Easy to use and have admin panel to monitor status Cons NOTHING much. THE IT infrastructure is very good Reason for choosing Infobip Good support Review Source Response from Infobip December 15, 2020 Thank you for your review, we're glad to hear you like our customer support! VR Verified Reviewer Ad Operations Manager Internet Used the software for: Less than 6 months ### "Fast and effective interaction with customers" March 20, 2021 4.0 Pros Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports. Cons I wish the price would be lower, the rest is perfect. Review Source Response from Infobip July 9, 2021 Thanks for the review! We'll forward your feedback to our experts. :) FC Fernando C. Desarrollador de software Computer Software Used the software for: 2+ years ### "Plataforma de comunicaciones muy completa" November 6, 2022 4.0 En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa. Pros Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma. Cons A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Infobip Porque nos proporcionaba una plataforma de comunicaciones muy amplia y nos facilitaba el envío de mensajes hacia Whatsapp, desde un sistema desarrollado en nuestra empresa, del tipo chatbot. Review Source Andre R. CX Referência Banking Used the software for: 6-12 months ### "Infobip" January 18, 2022 4.0 De forma geral, é um ótimo sistema e tem atendido as demandas que preciso. Pros Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema. Cons Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema. Review Source Response from Infobip February 16, 2022 Thank you for the review, Andre! We will make sure to forward the feedback to our team. HK Harooon K. data entry Broadcast Media Used the software for: I used a free trial ### "an outstsanding platefrom" April 26, 2021 5.0 Pros the product is easy to use helpful,supported Cons everything is good i dont think if there is any thing missing Review Source Response from Infobip July 9, 2021 Thank you for the review! We are glad you're finding our solutions helpful. MW Mina W. Contact center Senior manager Banking Used the software for: Less than 6 months ### "Good Choice" June 7, 2020 5.0 recommended for start ups and large companies , it is one of the most professional systems that is used Pros the system stability customer support technical support futures Cons there is some limitation in data extraction Review Source Response from Infobip June 12, 2020 Thank you for your review! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.