# Paysafe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paysafe the right Payment Processing solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128002/Paysafe/reviews --- Paysafe 2.4 (24) [View alternatives](https://www.capterra.com/p/128002/Paysafe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of Paysafe Ease of use 2.4 Customer Service 1.7 ## Pros and Cons in Reviews CH Charleen H Director of OperationsWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “He told me my account was approved. And he confiremd that they would provide good services and transfer the money within 24 hours.“ May 31, 2023 CH Charleen H Director of OperationsWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “However, here were what happened. After we started using their service on May 1st, our money was hold for a month till I made mutiple calls, emails, and finally placed a complaint to Better Business Bureau.“ May 31, 2023 RP Renee P OwnerConsumer Goods, 2 - 10 employeesUsed the software for: 6-12 months. “The customer service reps do not know their product or how to resolve merchant issues quickly and effectively.“ September 2, 2023 CH Charleen H Director of OperationsWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “They hold the money because they doubted our business ligitmacy.“ May 31, 2023 RW Rebecca W Ops DrPerforming Arts, 11 - 50 employeesUsed the software for: 6-12 months. “Integration with another application (Jotform) was horrible. “ May 19, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tailone Taylor C. Founder Internet Used the software for: 2+ years ### "Paysafe review" January 15, 2019 4.0 I use Paysafe wallets to access funds from my forex trading brokers. I also use it to accept payment from some international clients. Pros Account opening is easy and its easy to make payments online. Funds are transfered instantly. The phone apps also makes it convinient to use Paysafe wallets. Cons Paysafe wallets (Netteler and Skrill) are not accepted by big retailers like Amazon and Ali Baba. Also, Skrill charges are too high. Verification of Skrill and Neteller can also be a challenge and the accounts can be disabled any time. The Skrill and Neteller MasterCards are not available to account holders in other countries. Review Source RW Rebecca W. Ops Dr Performing Arts Used the software for: 6-12 months ### "Paysafe, competitive rates, poor integration" May 19, 2022 4.0 As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. However, integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other. Pros As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. Backend office is fairly easy to navigate. Cons Integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 6-12 months ### "Waste your time and loose money!" September 2, 2023 1.0 I give pay safe and national bankcard an F- for poor customer service, F- for pricing. and I do not recommend this company unless you enjoy being transferred and never having your merchant issues resolved. Pros The only thing, the online platform is easy and convenient. Cons The customer service reps do not know their product or how to resolve merchant issues quickly and effectively. I've never had a successful conversation when calling customer service Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great tool to receive payments and purchase online" December 30, 2022 4.0 Good payment processing tool that is really good to use. I recommend it. Pros Make it easy to get payments from customers and also to purchase things. It's quite smooth and easy to use. Cons User interface could be more modern and smooth. Review Source CH Charleen H. Director of Operations Wholesale Used the software for: Less than 6 months ### "Bad Service" May 31, 2023 1.0 I was cordially invited by the sales, \[sensitive content hidden\] , to open a merchant account at Paysafe, also called for Learders Merchant Services in April. However, after I read some reviews, I called and emailed \[sensitive content hidden\] to cancell my application. He told me my account was approved. And he confiremd that they would provide good services and transfer the money within 24 hours. However, here were what happened. After we started using their service on May 1st, our money was hold for a month till I made mutiple calls, emails, and finally placed a complaint to Better Business Bureau. Finally, their director, \[sensitive content hidden\] , at Risk Mgt team emailed. They hold the money because they doubted our business ligitmacy. OMG! Does not their Underwrtting dept should have checked our business history before they approved our account? They also said they found there were mutiple payments on a same card. We are running wholesale business. We cannot control how often the resellers will buy and what card they will use. I called \[sensitive content hidden\] to find what was going on. He did not answer and reply. And I emailed few times to the Risk Mgt to follow up the status, no one replied. Till I filed complain to the Better Business Bureau. \[sensitive content hidden\] replied they would make decision on the May 30th. However, it did not happen either till I called few times on the 31st. \[sensitive content hidden\] said it was too late to transfer the money. It would take 48 hours to process. So I am waiting. However, do not be next victim. Pros I do not see any value of Paysafe. Search for their reviews before you consider to use it. Cons Bad service and the untrusftul business integrity. Review Source MB Martin B. President Information Technology and Services Used the software for: 2+ years ### "Used for Yeat" April 2, 2020 1.0 Pros Its tough to say Pros, however we used them for years because we didnt want to take the time to switch to a company that cared Cons We used Paysafe for years. As you have read, they have the WORST customer service. No one ever answers the phone and are only available by email, not answering for days. At one point they stopped depositing ACH for 3 months with NO NOTICE just because the depositing account had not been changed or updated in so long. Why would it change? Its amazing when you really dig into your bill how they deceive you vs what they say they charge and what you pay when you add all 30 plus fees. Switched from [Paysafe](https://www.capterra.com/p/128002/Paysafe/) Service Review Source RD Reuven D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't get even close to these guys!" January 11, 2020 1.0 I signed up with PaySafe for processing our credit card sales back in March 2019. By end of May 2019 I decided to move to a different card processing provider mainly due to the high cost (processing rate + multiple flat monthly fees). I signed a termination form they sent me and asked to discontinue all services. Nevertheless, to this date (7 months later) I keep getting statements from them with the monthly fees ($77.89 per month). I called customer service ~10 times asking them to remove us from all services but it still didn't happen. I had to ask my bank to reject all payments from them which they did, but after a while they came back using a different name. Apart from being annoying and time consuming, these unpaid false statements can damage your credit score. Do everything you can to avoid these guys!!! Pros I could not find anything worth recommending Cons Expensive, poor user interface, does not provide the required functionality Review Source RJ Renae J. VP of Operations Retail Used the software for: Less than 6 months ### "RUN FROM PAYSAFE!" November 4, 2019 1.0 They seriously SUCK! Refer to above 1000 words. PS, After being on hold for 25+ minutes, the technical support guy never could even FIND my account by my merchant number. Finally, the receptionist was able to walk me through logging in. I wish I'd never heard of Clover because that led me to Paysafe. Pros NOT A SINGLE THING GOOD ABOUT PAYSAFE! NOTHING redeemable about Paysafe! Cons First of all, you sign up with Clover, only find out you've been passed around like a hot potato to six different companies. All charging you more than their competitors. You finally get a flippin' statement, and if you have a question or concern, GOOD FRIGGIN' LUCK getting someone to help you! Repeated calls and lies and high turnover of staff will have you hanging for over a month just trying to get a legit answer. I haven't even been able to get into my dashboard to see my statements. Main reason I can't get an answer from these people is because they can't keep someone in the office long enough to remember what they were supposed to be doing for you! Unanswered emails and voice mail boxes full. On the phone right now with them on hold being passed around because they can't even find my company with the merchant number! There is NOTHING I would like to stay with Paysafe for. I'd pay the extra $100 they promised to save me on better customer service elsewere. IT'S NOT WORTH IT! Review Source FB Fernando B. MD Medical Practice Used the software for: Less than 6 months ### "Beware... This company steals your money." June 30, 2021 1.0 Terrible experience!... Beware of this deceiving company. I had to deal with \[SENSITIVE CONTENT\], the guy did not even know the terms of the contract, could not explain properly the terms of it. I cancelled the account however I was charge for services never received!... My company did not even receive the credit card processor!... Pros Never received a credit card processor but still they charged me $196 Cons Beware of this company, especially of \[SENSITIVE CONTENT\]. The guy charged for a service we never received. We did not even received the credit card processor!... Review Source KS Katrina S. Freeelancer Hospital & Health Care Used the software for: Less than 6 months ### "Totally scammm!" July 18, 2022 1.0 Nothing its USELESS , SCAM, THEFT And the CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY! ITS NOT WORTH PROMOTING ITS VERY MUCH EXPENSIVE! Pros Nothing ITS USELESS , SCAM, THEFT AND THE CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY! Cons Nothing.....iTS A SCAM NOT WORTH PROMOTING its VERY MUCH EXPENSIVE! Review Source AA Angelo A. niente Music Used the software for: 1-2 years ### "recensione paysafecard" October 8, 2023 3.0 Pros la cosa piu bella della piattaforma è la semplicita Cons quando vai a fare la ricarica in un punto vendita ti chiede il codice fiscale Review Source AC Alexandra C. Finance Manager Used the software for: 2+ years ### "Great payment processor" March 21, 2018 5.0 Pros Very good user interface that allows to get any data you may potentially need, includes reports, great chargebacks management feature, etc. Tickets submission is easy and customer service responds to tickets promptly. Cons No cons. So far this software did not give us any troubles, which is exactly what we were looking for. Review Source FS Fred S. General Manager Construction Used the software for: 1-2 years ### "Hidden Fees" April 23, 2021 1.0 The begging and setting up my account was stressful and confusing. Communication was horrible and it delayed a project. Pros None. I was hoping to use their product in the field and continence. They inflated the fees and it costed us hundreds of dollars. Cons Their service did not work well and was complicated. There were hidden fees and the ballooned the costs. Then it was difficult to cancel are account. I wood never recommend these thieves. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Paysafe Scam" September 11, 2018 1.0 Pros These cards are bought anonymously at corner stores, petrol stations and supermarkets. They are most commonly used at places PayPal refuse to engage i.e. casinos and sex websites. Cons Paypal collect data on their customers and identify regular users who are likely to be vulnerable due to their addiction. Then they wait until they have around $40 left on their card and block the card using the excuse "for security reasons". They demand a picture of the customers ID with the Paysafe card. This is enough to put off anyone who wishes to remain anonymous. Then the picture won't fit the company's criteria so more pictures are required - none of these meet the criteria either. They use stock emails so there is never any actual customer service. Then they stop replying. They know the personality time of these users means the customer is likely to just give up. Their addiction means they buy another paysafe card. They won't be targeted again for a while. When they are the customer just accepts it. Review Source RW Richard W. Owner Real Estate Used the software for: 1-2 years ### "Avoid Paysafe" March 23, 2021 1.0 The hidden fees and increasing fees were a major problem. It seemed both deceptive and dishonest. Pros Processing charges online was not too hard. Cons I was being charged a lot per month and then the fees increased to $120 per month when I was hardly using it. When I went to cancel they charged me $495 with no warning. Review Source VB Valentin B. Physicist E-Learning Used the software for: 1-2 years ### "Paysafe cards are very convenient in Europe for payments < 20 USD" August 10, 2021 5.0 My overall experience with PaySafe card is very good. When I need to pay for my phone, or to have money on a card to buy from another country, I use PaySafe card. Pros Paysafe cards are used in Europe to add money to a Card (prepaid card, etc), to buy virtual currency, to send money to a friend. You can buy a Paysafe card in add money to an account in 1 hour, in Europe. For payments under 20 USD PaySafe cards are very good. Cons PaySafe card fee is 1% . In Eastern Europe PaySafe card is not very known. Review Source AK Andy K. Web Developer Information Technology and Services Used the software for: 1-2 years ### "PaySafe Skrill Wallet" February 14, 2020 5.0 Pros Paysafe Skrill wallet is easy to signup and zero fee when transferring money to bank account abroad. It's easy for me to withdraw funds from my Paysafe Skrill wallet to my MTN mobile money wallet. Cons Online support is not impressive but there's room for improvement ! Review Source RC Ridhima C. Project Manager Architecture & Planning Used the software for: 1-2 years ### "A reliable payment processor if you are okay with paying a premium " August 26, 2021 4.0 Pros The platform is easy to use and you can link up your Paysafe accounts to other online wallets . It makes online ordering a lot safer and you always know that you either get the product you want or your money back. Cons The fees can be borderline predatory and it's not uncommon for the transfer time to be longer than regular bank transfer . Review Source PL Paul L. Owner Sporting Goods Used the software for: 1-2 years ### "It'll Cost You" March 11, 2021 1.0 Pros Nothing good about this service, don't touch with a ten foot pole, or they may charge you a fee for it. Cons This company is worse than a timeshare company. Told them what I needed and they sold me a bill of goods, hammering me with fees for a service I barely used. If you want your blood to boil, by all means sign up. Review Source CR Carlos R. Owner Construction Used the software for: Less than 6 months ### "Owner at Kg marine " August 7, 2018 1.0 No benefits at all ....this company it’s the most unprofessional company to work with I don’t recommend for anyone to use them they over promise and so under delivered over charge my Customers and us Pros Didn’t like all the lies and misrepresentation they perform in my business Cons I don’t like anything about this company Review Source OG Oriana G. Office Manager Machinery Used the software for: Less than 6 months ### "Horrible! Do not Sign Up with them! " August 7, 2018 1.0 I have yet to have a worse experience to this day! This company sells you on supposedly saving money but in reality, it does not do such a thing. They charge a customer a fee and another extra merchant fee. These people are crooks! Oh, and don't try to cancel because they sell you on a month-to-month, only to charge you a cancellation fee as well as your monthly fee for EVERY SINGLE MONTH left on your contract. A contract that of course, they summarize for you so as to not actually let you read what is in it. Pros Nothing! Software is expensive, slow, and outdated. Cons Nothing is easy, convenient or good about this software. Wifi connection is terrible and I could nevertake payments when I needed to. Review Source SD Shmily D. CEO Arts and Crafts Used the software for: 6-12 months ### "BE AWARE!!!" January 7, 2019 1.0 They are charging money for NOTHING!!! Pros Nothing to like in oaysafe, Stay Away!!! Cons system is very not convinent, also they have thousends charges and fees Review Source NG Nathan G. UX Designer Financial Services Used the software for: ### "null" May 14, 2018 5.0 Review Source BA Benjamin A. Used the software for: ### "Easy and Secure Pay" December 9, 2016 4.0 Helped our business with taking more secured payments. Easy to use to! I was very impressed. I would recommend. This software to other small business owners. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.