# iCapture Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is iCapture Survey the right Electronic Data Capture solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/128026/iCapture/reviews

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iCapture Survey

4.7 (12)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated December 11th, 2025

# Reviews of iCapture Survey

Ease of use

4.3

Customer Service

4.9

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Margaret M.  
Sales Manager  
Consumer Goods  
Used the software for: I used a free trial

### "Great for quantity leads and follow up "

December 24, 2019

4.0

Great for large amount of leads, say conventions or meet and greets. Great follow through system.

Pros

So much functionality and super easy to use. Designate your lead funnel path and it alerts u of when to follow up and who you’ve forgotten. Great for transferring from a paper based sustem

Cons

This is best for a gigantic amount of leads, like I’m about to use this at CES, but it really is quite tedious for a smaller amount of leads. And I can’t quite figure out how to maximize it for cold calling.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Just tried it out haven’t switched yet

Review Source

CM

Christopher M.  
Trade Show Specialist  
Industrial Automation  
Used the software for: Less than 6 months

### "From My Initial Phone Inquiry to My Panic Phone Call an Hour Before Show Open, Their Service Was A++"

May 25, 2017

5.0

More qualified leads, an organized system for sorting and distributing the leads we did get and the ability to instantly send information to a customer requesting it on show site at a kiosk

Pros

Our sales team is made up of a small group of young, eager college grads and well over a hundred industry veterans, many of whom have worked for our company for 30 years or more. Contact information collected at trade shows has historically been written on paper and then remained in the hands of the salesman lucky enough to collect it, allowing no way for our corporate team to know if sales could be linked back to any certain show. The iCapture Software provides the PERFECT solution for all of these problems. It's clean look and simple operation offered our older employees an unintmidating experience as they incorporated technology for the first time and it's feature-rich tools and seemingly endless array of customization options engaged even the younger more tech-savvy. One customization option is the ability to create and program your own list of qualifying questions. We formed groups combined with both new and veteran members of our sales team and tasked them with providing the most important questions to ask to determine if each visitor to our booth was a buyer, a browser or not interested in our products. On show site, the ability to scan both badges and business cards meant that the team was able to engage with more booth visitors than in years passed. The numerous options for sorting and distributing the data collected meant that a master file could be maintained at our corporate offices and copies easily sent to the salesperson responsible for capturing it.

Cons

The iCapture software provides so many ways to customize it's proponents to each company's individual needs that it is honestly difficult to find something not to like about it. The only area I struggled a bit with was the photo management system and the struggle was more user created than a software flaw. We wanted to take advantage of the apps ability to push product information instantly via email to customers who request it. In order to do this for the 29 components we showed, I uploaded a substantial amount of photos and documentation. When the time came to link possible requests and responses to the pictures and documentation that would be sent, I realized that I should have used the option to create new folders and upload these pieces keeping those needing to be grouped together organized within these folders. Instead, all of the items I uploaded were now alphabetized in the one main folder and the task of once again grouping the items needing to be sent together became very time consuming. The software provided a way to keep the items organized but I wasn't clearly presented with this feature nor did I easily find instructions on how to accomplish the task. This learning curve was in no way enough to alter the way I feel about this amazing software and the outstanding level of customer service that is provided by Ed and the iCapture Team.

Review Source

VR

Verified Reviewer  
Event Marketing Manager  
Human Resources  
Used the software for: 6-12 months

### "Disappointing and Misrepresented"

March 19, 2019

3.0

Pros

It was nice to have one software that we could use across all shows and know that our teams could be aligned to one instance

Cons

The company claimed several API's they did not actually have; it did not save us money to use this over paying each show directly; the content did not link into Eloqua the way we were told it would in the selling process. Overall very disappointing. Might be useful for baby startups

Review Source

VR

Verified Reviewer  
Marketing  
Marketing and Advertising  
Used the software for: 6-12 months

### "One stop Solution for Capturing Leads"

April 2, 2022

5.0

Pros

Our sales and support employees can use iCapture to swiftly scan booth visitors at trade events and gather crucial follow-up information. They are not only really fast, but also quite knowledgable about their technology, and they promptly correct any issues or set up my event. iCapture was the most cost-effective option for all of our lead capture requirements. It provided everything we needed, from custom layouts to automatic follow-up emails, at an affordable price.

Cons

Currently, there is no way to mass archive completed programmes and distinguish between archived and completed programmes. The initial setup takes time, but it is vital for success.

Review Source

IM

Ian M.  
Managing Director  
Information Technology and Services  
Used the software for: 2+ years

### "iCapture Survey The Best Of the Best!"

June 28, 2021

5.0

Our compnay has been using iCapture Survey for years no, our sales team really believes in the product

Pros

We really like the ease of the import and export of data. It works seemlessly with our ssytems a great feature to have.

Cons

I and my team have nothing negative to say about iCapture Survey. Keep up the great work with you product.

Review Source

DC

Dave C.  
Director, Customer Experiences & Events  
Telecommunications  
Used the software for: 2+ years

### "Lead Capture Software That Takes the "Lead""

February 16, 2020

5.0

It's been a low maintenance relationship with iCapture and they're really easy for my team to work with and have been incredibly flexible in helping us meeting various needs from time to time.

Pros

It's simple to deploy and doesn't require device rentals. It's real-time, secure and allows for immediate follow-up to attendees who just visited your trade show booth. Business card transcription service is available as well.

Cons

License fees limit our widespread use of the tool for all shows, so we use for the major trade shows.

Reason for choosing iCapture Survey

It was less costly, more robust and the team we work with is incredibly flexible

Review Source

TW

Travis W.  
Reviewer  
Online Media  
Used the software for: 2+ years

### "Great for sales!"

September 7, 2019

5.0

My overall experience with iCapture has been wonderful. I don't have a bad thing to say about it.

Pros

I like gaining insights and analyzing trends. I also like seeing the quality of the leads hour-by-hour. This is amazing for sales among other things.

Cons

There is nothing I dislike about iCapture. I like everything that it has to offer. Its very easy to use.

Review Source

VR

Verified Reviewer  
Marketing and Communications Manager  
Performing Arts  
Used the software for: 6-12 months

### "A useful tool for data collection and lead generation"

March 26, 2018

4.0

Pros

The customizability of this product is great - we can make every form capture as unique as our company.

Cons

The learning curve for this software is sharp. It takes a while to figure out how the question mapping process works with your marketing automation program, but once you know that, it's easy to duplicate campaigns.

Review Source

PC

Patti C.  
Sr Marketing Specialist - Corporate Events  
  
Used the software for: 6-12 months

### "iCapture has saved us money and added functionality"

March 29, 2017

5.0

We have been using iCapture for nearly a year. It is so easy to use! It is very efficient and has saved us money (vs rental of lead retrieval units at events we attend). We are now also able to electronically collect leads at shows that do not offer lead collection systems. In addition, we have successfully integrated iCapture with Eloqua, which we also have integrated with our CRM so leads are automatically added to our system. It has been a huge help in tracking leads and we can now better determine the value of events we attend. This is a huge win for our marketing team!

Pros

Ease of use, cost efficiency

Cons

Does not easily integrate with some shows' scanning systems

Review Source

AD

ANTONIS D.  
Photographer  
Photography  
Used the software for: Less than 6 months

### "I use this software for connecting my iPhone into my Mac. Its really useful and easy to use. "

March 11, 2018

5.0

To transfer and store my files easily and safely between different devices.

Pros

It offers a great range of options to choose and connect what is suitable for you, download, transfer and monitor files from an external device such as card reader, phone, camera and iPad. I really like the design and the tools for a fast and easy transfer of different types of files.

Cons

Sometimes it crashes because the files might be either big or not suitable with the device. For example, a big mp4 file might be hard to transfer and get it from one device to another.

Review Source

DK

Drew K.  
Marketing Events Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "This product helped save on budget and was so easy to use!"

July 18, 2017

5.0

We save on budget throughout the season of events by using this program. We were also able to capture 4x as many leads with all the licenses that we were able to have with our account.

Pros

Our team loves that iCapture is integrated with Marketo and the ease of use it was sold us on the product. Customer Service has been excellent.

Cons

Maybe in the future the product will expand to name badge printing from a registration standpoint. That's the only addition we'd like to see.

Review Source

RR

Robert R.  
Senior Director  
Higher Education  
Used the software for: Less than 6 months

### "Looking for a way to build email lists at events other than a clipboard and pen."

June 14, 2018

5.0

Pros

It is a nice piece of software and allows capturing data and leads easily while attending to an event or booth or show.

Cons

This is good stuff. For us, we just don't have big enough events yet to fully use it to its capacity. Would be great for a large company with sales people on the road and at conventions.

Review Source

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