Medical Mastermind

Medical Billing Services

1.5 / 5 6 reviews

Who Uses This Software?

Ideal for small Billing Services, from one to 10 billers. Includes separate eBilling, Scheduling, Patient Database for each doctor. 1st database included; $1,000 for ea. additional. Unlimited support.


Average Ratings

6 Reviews
  • 1.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $4,500.00/one-time
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Medical Mastermind
  • medicalmastermind.com
  • Founded 1984
  • United States

About Medical Billing Services

Mastermind practice management software combined with our medical billing services enables us to identify the redundancies, the hemorrhaging, the inefficiencies and wheel spinning that reduce your practices profitability. We understand every facet of billing and have the professional management and resources to stay on top of issues ranging from updated provider errata sheets to changes in patient status, efficacy and efficiency are assured. The results is a more profitable practice.


Medical Billing Services Features

  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections

Medical Billing Services Reviews Recently Reviewed!

Nightmare on EMR street

Oct 12, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: Look for something else if you are interested in anything like quality improvement, PCMH, etc.

Pros: Very easy interface for entering patient data. Quick learning curve. Intuitive design along classic SOAP note format.

Cons: Very poor analytics and reporting from EMR Side. Not horrible from billing but not great there either. Performance nightmares abound due to poor infrastructure of remote servers.

I have been stuck with this system for the past 5 years. The whole company is bad

Jun 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Stay away from this system

Pros: Does not go down often able to accommodate multiple offices Can't think of any other positives. The sales guy was good

Cons: Horrible loading speed horrible support No way to speed up this computer. Loads each screen after 30 seconds.

Just started in January

May 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I just started in my position in Jan of 2017. They have been using the software for 3 years. I have been able to teach myself how to use all the other programs I have used. I was not able to do so with this system

Cons: Not user friendly. You have to click on many screens just to find out what day an insurance paid, posted, and any comments on the account.

Customer service has gone down the drain

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: The software itself it pretty good. Very functional.

Cons: Customer service used to be fantastic until they got bought out. Now calls go to voicemail but no one calls you back.

Recommendations to other buyers: You need to find one that is very functional AND good customer support.

Horrible experience. Saw a 40% drop in gross income because of them.

Mar 17, 2016
2/5
Overall
1.5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: Great initial demonstration. Actually had me convinced that this system would be good for us. I was fooled.

Cons: Horrible customer support. Always told that their support lines are closed (we are on Pacific Time, they are on East coast time). After 2 PM, zero support. No after hours support. Support team member's voice mails are always full. We started with them in October 2015, and I am writing this review in March 2016. You would figure that 4 months would be enough to get our billing working. My gross income has dropped by 40% (4 months prior to starting with them, compared to 4 months after starting with them). Their servers are on Central Time, so our wait times are always off by 2 hours (patients that are placed in a room have suddently been there for 120 min). There is absolutely no option to enter address for non-US patients. So if we have a non-US patient (which is not unusual for our practice), we have to enter our own business address, otherwise we can't close the visit for the patient. We were told this would be fixed soon (5 months ago). We have had major issues with billing, having been unable to get claims paid for Medicare Northern California. Their support staff were unable to figure out the problem, until my staff figured it out. They had the wrong PTAN number. When my staff tried to change it, they could not, as only the company could do that. When we called to get it changed, we were told our support was suspended because we did not make our final payment for the software. I tried calling them to let them know that our cash flow was almost non-existent because of being unable to bill insurance based on their errors, but I called at 1:55 PM PT, got only voice mail options, then when I tried calling back at 2 PM, had a new voice mailed that stated that they were closed! I am now at the point of wanting to call my credit card company to see if I can get reimbursed on the purchase price of this poor product.

Recommendations to other buyers: Stay away! Unless you are on the East coast, have saved a lot of extra cash to cover for a significant loss of income as they try to set up your billing, and your practice never sees non-US patients, this system will give you much more problems than solutions.

Run, don't walk.

Feb 05, 2015
1/5
Overall

Comments: Worst experience in 30 years of healthcare management. No support. Nothing good to say here.