Artifax Software

Artifax Event


4.5 / 5
8 reviews

Who Uses This Software?

Artifax software is designed by industry experts to meet the specialised needs of people who manage commercial, cultural and community venues and events.


Average Ratings

8 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Artifax Software
  • www.artifax.net
  • Founded 1986
  • United Kingdom

About Artifax Event

ArtifaxEvent is designed to manage venue hire, event planning, artistic and production schedules, education programs and tour scheduling. Suitable for any size of organisation, ArtifaxEvent is available in the cloud or on-premises and in multiple languages. At its heart, ArtifaxEvent is a central calendar, providing one source of the truth for your entire organisation. ArtifaxEvent handles all aspects of your venue bookings from the initial inquiry to the wash-up invoice.


Artifax Event Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Artist Management
  • Barcode / Ticket Scanning
  • Contract Management
  • Credential Management
  • CRM
  • Staff Scheduling
  • Ticketing
  • Transportation Management
  • Vendor Management
  • Volunteer Management
  • Collections Management
  • Event Management
  • Exhibit Management
  • Gift Shop POS
  • Grant Management
  • Insurance Management
  • Membership Management
  • Ticketing
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Booking
  • Sales Management
  • Staff Management

Artifax Event Reviews Recently Reviewed!


Capterra loader

Compliments our work flow well.

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: After a very short basic training course it is easy for new users to start using Artifax to find information they used to have to ask for which streamlines requests and helps manage our time better. The ease of access with Artifax Event being on the web allows for travel or inclement weather to not slow down the fast pace at which we work. There is also a great community around Artifax and having a message board with information on how to use features as well as a place for users to suggest improvements.

Cons: There have been growing pains in our upgrade from our former Artifax edition, and trying to streamline the data that is incorporated with the new platform. Sometimes we cannot remove a field because it would delete all historical information, but we no longer have a use for it, so we have to find another way around that, however whenever we have encountered this the JCA team always provides suggestions on ways to work around the issue we are having, which is immensely helpful.

Overall: Having Artifax Event allows us to work remotely and still be able to access our calendar and continue to manage our four venues, even if we cannot be physically in the office. This is beyond important as we have many members of our organization who travel and need quick access to our calendar. The North American Artifax User Summit is an incredible opportunity to meet other facilities that use the software and learn from them, but it also allows us to meet with the members of the JCA team as well as a representative from Artifax.

excellent for manging dozens of business uses and thousands of events

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Artifax's flexibility is one of the key reasons it works so well for our organization -- it's breadth of built-in features allow us to manage all facets of our work from booking spaces and capturing programming details to creating staff schedules and tracking guest travel and accommodation, and almost everything in between. But there's also a level of customization available in Artifax that allows us to tweak those built-in features to maximize how we work in the software in a way that is wholly unique to our needs as an organization.

Cons: Our biggest challenge with Artifax is managing user expectation; they're often so used to Artifax being able to do pretty much whatever it is they need that they're surprised by the odd occasion where we can't find an Artifax-based solution to a problem they might be having.

Overall: Artifax has allowed us to streamline many processes and ensure that everyone is working with the same information when making decisions. It's reporting functionality has also enabled us to auto-generate contracts, itemized invoices, schedules, letters, marketing materials, and much more with rich amounts of detail coming from different areas of the database. Best of all, Artifax is now so entrenched in our way of working that our end users often immediately ask (and hope!) that a business challenge they've encountered might be solved most easily by the software before considering other options.

Customization

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to pull various reports within set parameters. It is very helpful to be able to create reports on the fly through manipulating the information that is already in Artifax.

Cons: On the flipside of that, one error in your parameters can create an inaccurate report and the only way to check the accuracy is to physically compare it piece by piece to what is in Artifax. Formatting of the report itself is within the hands of Artifax Support unless you want to change each piece yourself in Microsoft Word (for example) each time you pull a report. I wish it were easier for me to manipulate the report myself rather than emailing support to remove an extra line break in the template.

Overall: Artifax allows our business to be on the same page, whether it's through Outlook calendars that feed from Artifax, the Event Outline reports we pull, or the Artifax calendar itself. Artifax is our first stop when finding information.

Record keeping and Outlook calendars

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Artifax 4 has been a marvelous addition for our staff. We are able to utilize the software for keeping our day to day calendar as well as using the documents function and custom reports to help us catalog information. Record keeping within the software continues to be valuable as shows make their way back to us after a couple of years. It gives our production managers a springboard for the show by having all pertinent information in a central location. I also love having the ability to now pull up our venue calendar on my phone through the new Outlook functions.

Cons: The biggest con is that at first sight, the software can seem daunting to new users. There are so many levels in the program, that on the surface it isn't always the most user friendly. It tends to scare off staff who are not as familiar with the program.

Essential software for anyone managing a large venue with multiple events

Apr 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Artifax as an organization know their industry well, they have lots of experience and understand their client's needs. My experience is with their classic software, so can't comment on their latest release, but has been working for 10 years solid.

Cons: A little outdated and clunky, but again, that's based on an old version of the software, so not a true reflection of what the current version may be like

Overall: Allows us to manage a large number of events across a large number of spaces relatively easily

Capterra loader

Excellent product with some quirks

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -ease of use and programming

- reactive support from knowledgeable staff

Cons: - more robust reporting inherent in the system.

- Would like an open source API for report building

- Better way to track budgets and targets. A P and L.

Overall: I love Artifax. Aa a non IT person, but primary user, I was able to build the system easily with Customer support and guidance. We have now been slowly building our database to help us automate everything! The issue for us is our manpower keeping up with the changes!

Excellent software

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Absolutely solved double booking problems at our venues. Pulled everyone into one calendar system, and also doing so much more for us!

Cons: Build out was more complicated than we expected, but it was worth it in the end.

track resource usage

Mar 13, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Assign details, photos, floor maps, and resources to each space.

track resource usage

task-driven workflows

Cons: very pricey.. i mean..a lot,

that is the only downfall or Cons of this platform

only large organisation could afford it