# ArtifaxEvent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ArtifaxEvent the right Event Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128117/Artifax-Event/reviews --- ArtifaxEvent 4.1 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ArtifaxEvent Ease of use 3.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily R. Executive Assistant and Artifax Specialist Performing Arts Used the software for: 2+ years ### "Compliments our work flow well." November 7, 2018 5.0 Having Artifax Event allows us to work remotely and still be able to access our calendar and continue to manage our four venues, even if we cannot be physically in the office. This is beyond important as we have many members of our organization who travel and need quick access to our calendar. The North American Artifax User Summit is an incredible opportunity to meet other facilities that use the software and learn from them, but it also allows us to meet with the members of the JCA team as well as a representative from Artifax. Pros After a very short basic training course it is easy for new users to start using Artifax to find information they used to have to ask for which streamlines requests and helps manage our time better. The ease of access with Artifax Event being on the web allows for travel or inclement weather to not slow down the fast pace at which we work. There is also a great community around Artifax and having a message board with information on how to use features as well as a place for users to suggest improvements. Cons There have been growing pains in our upgrade from our former Artifax edition, and trying to streamline the data that is incorporated with the new platform. Sometimes we cannot remove a field because it would delete all historical information, but we no longer have a use for it, so we have to find another way around that, however whenever we have encountered this the JCA team always provides suggestions on ways to work around the issue we are having, which is immensely helpful. Review Source EL Elizabeth L. Application Specialist, Artifax Museums and Institutions Used the software for: 2+ years ### "excellent for manging dozens of business uses and thousands of events" October 24, 2018 5.0 Artifax has allowed us to streamline many processes and ensure that everyone is working with the same information when making decisions. It's reporting functionality has also enabled us to auto-generate contracts, itemized invoices, schedules, letters, marketing materials, and much more with rich amounts of detail coming from different areas of the database. Best of all, Artifax is now so entrenched in our way of working that our end users often immediately ask (and hope!) that a business challenge they've encountered might be solved most easily by the software before considering other options. Pros Artifax's flexibility is one of the key reasons it works so well for our organization -- it's breadth of built-in features allow us to manage all facets of our work from booking spaces and capturing programming details to creating staff schedules and tracking guest travel and accommodation, and almost everything in between. But there's also a level of customization available in Artifax that allows us to tweak those built-in features to maximize how we work in the software in a way that is wholly unique to our needs as an organization. Cons Our biggest challenge with Artifax is managing user expectation; they're often so used to Artifax being able to do pretty much whatever it is they need that they're surprised by the odd occasion where we can't find an Artifax-based solution to a problem they might be having. Review Source TH Tom H. Rental Manager Entertainment Used the software for: 2+ years ### "The most user-unfriendly software I've ever had to use" April 24, 2019 1.0 Horrible. We have realized zero business benefits. Even though it is the "official" calendar, many in this organization maintain their own separate calendars because it is so unusable for so many. This has actually made our situation worse than it was before. Pros lots of flexibility and options, and different ways to view things. Cons I don't even know where to begin. It's difficult to pick just one thing, so I'll just go with the interface. There is no standard calendar view that gives a decent overview of what's happening. There are multiple ways to enter certain types of information, but they are confusing, ambiguous and inconsistent. User interface is horrible, and navigation and data entry seem to require at least three times the number of mouse clicks than should be necessary. Will log you out after a period of inactivity, but doesn't notify that a logout has occurred, so you can continue to enter data, only to find out about the logout when you try to save, and of course, it's not saved. Has no in-app communication/notification tools, so any notifications of new events, changes, etc. must be communicated in other ways. Seriously, I can't NOT recommend this software enough. Review Source VR Verified Reviewer ICT Manager Music Used the software for: 2+ years ### "Essential software for anyone managing a large venue with multiple events" April 13, 2018 4.0 Allows us to manage a large number of events across a large number of spaces relatively easily Pros Artifax as an organization know their industry well, they have lots of experience and understand their client's needs. My experience is with their classic software, so can't comment on their latest release, but has been working for 10 years solid. Cons A little outdated and clunky, but again, that's based on an old version of the software, so not a true reflection of what the current version may be like Review Source SB Sara B. Theater Operations Manager Performing Arts Used the software for: 2+ years ### "Record keeping and Outlook calendars" October 23, 2018 4.0 Pros Artifax 4 has been a marvelous addition for our staff. We are able to utilize the software for keeping our day to day calendar as well as using the documents function and custom reports to help us catalog information. Record keeping within the software continues to be valuable as shows make their way back to us after a couple of years. It gives our production managers a springboard for the show by having all pertinent information in a central location. I also love having the ability to now pull up our venue calendar on my phone through the new Outlook functions. Cons The biggest con is that at first sight, the software can seem daunting to new users. There are so many levels in the program, that on the surface it isn't always the most user friendly. It tends to scare off staff who are not as familiar with the program. Review Source VR Verified Reviewer Head of Business Support Music Used the software for: 2+ years ### "Some of the least intuitive software we have" July 8, 2019 3.0 We manage our spaces through Artifax and have the rule that if it isn't in Artifax it isn't happening. However, we are now looking to replace it with another product as it is so cumbersome and expensive to use. Pros It allows us to manage multiple rooms and venues and the whole organisation can view the events Cons Expense. This works on a per user licensing model, which is a fantastic way to haemorrhage money. Reporting: All reports come in RTF format. This is utterly useless and means we spend a large amount of time and energy converting reports to something useable. Reason for choosing ArtifaxEvent At the time, it was the most appropriate option for the organisation. We no longer believe that to be the case. Review Source Elizabeth M. Operations Manager Museums and Institutions Used the software for: 2+ years ### "Excellent product with some quirks" October 23, 2018 4.0 I love Artifax. Aa a non IT person, but primary user, I was able to build the system easily with Customer support and guidance. We have now been slowly building our database to help us automate everything! The issue for us is our manpower keeping up with the changes! Pros \-ease of use and programming - reactive support from knowledgeable staff Cons \- more robust reporting inherent in the system. - Would like an open source API for report building - Better way to track budgets and targets. A P and L. Review Source Nicki H. Company Manager Performing Arts Used the software for: 2+ years ### "Artifax is awesome!" January 24, 2019 5.0 Pros At my organization, Artifax made it possible for us to stop doing double, triple and even quadruple data entry of the same information about space use. Cons Once you get to know the software, it is easy to use, but at first it can seem a little daunting. The customer service/onboarding is great though. Review Source LM Laura M. Theater Sales Coordinator Entertainment Used the software for: 2+ years ### "Great Venue and Calendar Management" May 6, 2019 5.0 Pros How customizable Artifax is- whenever I have an idea for a custom report or tracker, it is able to be accommodated. The developers are incredibly passionate and knowledgeable of the system and that shows when I am making requests. Cons It is not inherently intuitive. This is a comment I receive a lot from our staff. The system does require some basic knowledge of key terms as well as basic navigation knowledge. Review Source MF Matthew F. Management Associate Performing Arts Used the software for: 2+ years ### "Artifax Review" April 24, 2019 3.0 Overall, I enjoy Artifax but feel I am only really getting 25% of its functionality and what it is capable of. Pros The calendar views and "big picture" abilities are the most helpful in event planning/bookings. Cons Lack of mass editing abilities, non-intuitive reporting, the cost/restrictions of licenses. Review Source SB Sam B. Production Coordinator Performing Arts Used the software for: 1-2 years ### "Artifax as a catch all" February 1, 2019 5.0 Pros I like how Artifax allows you to enter info once into the database and then you can use it to pull different reports, calendars, etc so that the info is conveyed in efficient and effective manners despite the needs of those receiving the info. Cons It takes a lot of front work to make sure the input of info is correct and where to find said info. Review Source JH Jon H. Director of Operations Entertainment Used the software for: 1-2 years ### "Excellent software " October 23, 2018 5.0 Pros Absolutely solved double booking problems at our venues. Pulled everyone into one calendar system, and also doing so much more for us! Cons Build out was more complicated than we expected, but it was worth it in the end. Review Source jR jane R. event Hospitality Used the software for: Less than 6 months ### "track resource usage" March 13, 2018 4.0 Pros Assign details, photos, floor maps, and resources to each space. track resource usage task-driven workflows Cons very pricey.. i mean..a lot, that is the only downfall or Cons of this platform only large organisation could afford it Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.