# Small Club System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Small Club System the right Fitness solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128168/SportSoft/reviews --- Small Club System 4.2 (10) [View alternatives](https://www.capterra.com/p/128168/SportSoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Small Club System Ease of use 4.1 Customer Service 4.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Software Developer Outsourcing/Offshoring Used the software for: 1-2 years ### "Easy communication with customers." April 8, 2018 3.0 Solved customer issues in short period of time. Pros This tool helps to communicate wirh customer. Takes less time to chatting . It allows us to operate another software at same time. Cons There should be emoji available in this tool. Graphical user interface should be more interactive. It does not show user is online or not. Review Source DB Derry B. Manager Sports Used the software for: 2+ years ### "Have used Sportsoft at at least 5 different facilities, its a system that I always return too. " July 24, 2017 4.0 Great control of membership data, accurate control of accesses to facilities, an instant view of all bookings of all areas at once and a great way to analyse a range of membership data. Pros Sportsoft is second to none when it comes to management of my bookings, especially as we book several different activity areas at once. Gyms, bar/function room, sports hall pitches etc. Having recently added the epos option and moved to online version, system is now better than ever. The ability for several staff to use the system in real time all at once is great time saver. Support is excellent Cons The system could do with upgrade when used to contact members such as auto booking confirmations, records of membership contacts, more information and usability in the members profile etc. Text and e-mail contact is possible but a bit cumbersome compared to some other systems. Review Source Response from SportSoft July 24, 2017 Thanks for your feedback and your lengthy custom Derry, it is very much appreciated. We are working on updating the interface already, and hopefully you will be one of the first to use it! Regards, Paul CS Caroline S. Manager Used the software for: 2+ years ### "We are open 364 days per year, and experience reliable service all year round" July 23, 2017 4.0 Pros It does exactly what we require; effective member management of memberships, access control completed with alerts for catching members about points of concern, and very manageable for class bookings. Cons The reporting functionality - could be slightly better, but the main ones are there. Its is very easy to run the reports for direct debit functionality, and also memberships expiring. Interrogating the system as to the analysis of memberships isn't always reliable, you have to be very careful and understanding of filters Review Source Response from SportSoft July 24, 2017 Many thanks for your feedback Caroline, very much appreciated and will be taken on board. Regards, Paul (Director) JC Jacqui C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use & very helpful staff." July 20, 2017 5.0 Makes day to day management of memberships easy. Till setup is great & easy to change when new products are stocked. Pros Easily configured to suit our needs. Having the ability to change things when needs change without having to refer back to Sportsoft for changes to be made to the system. Cons Haven't found fingerprint reader very successful & have stopped using it - the newest version is too expensive for us but it may be better. Review Source Response from SportSoft July 24, 2017 Many thanks for your kind review Jacqui. It is very much appreciated. Regards, Paul SW Shelagh W. Finance Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "From installation to ongoing support we are delighted with SportSoft as our supplier." July 25, 2017 5.0 Pros Easy to use and great customer support - good reporting from the system helping us to offer promotional memberships during quiet periods. Cons Not much to dislike - when the system goes down (very occasionally) customer support have resolved really quickly. Review Source Response from SportSoft July 25, 2017 Many thanks Shelagh for your generous review and ongoing custom. We are delighted you are happy will the system and service, and will try our best to continue in this manner for the foreseeable future! . Regards, Paul (Director) JW Jeremy W. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "poor" January 16, 2018 3.0 . Pros We are in control of our own customers accounts and membership details, please fix the errors in the software, as we have repeatedly asked Cons Errors in the software repeated pointed out to cust rep are never, never, never acted upon although he agrees they are error. 3 -5 years of reporting just ignored Review Source Response from SportSoft January 25, 2018 Problem fixed now Jeremy. Sorry for the delay. We have been extremely busy with the new integrated DD systems and had neglected to make the repair you reported. Hope you are happier now. Regards, Paul CA Christine A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Does the job without being too complex." July 30, 2017 5.0 Runs the membership system pretty well. Pros Technical back-up is very good, so I know when I have a problem that there is someone who is going to sort it out for me - very reassuring. Cons It takes a bit of understanding in the beginning. New admin staff take a while to master it, but once learnt, using the system becomes second nature Review Source Response from SportSoft January 25, 2018 Many thanks for your kind feedback Christine. We hope the system benefits your business for years to come SP Steve P. Club Manager Sports Used the software for: 2+ years ### "On the whole it's a reasonable piece of software but we would like it to do more." July 20, 2017 3.0 Pros The link between membership and epos system is very useful. The stock counting feature is great and the membership system works really well. Cons Priority booking on class bookings isn't available which means we can't use the online facility which would be a huge aid. Review Source MF Mark F. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very simple to use, customer service very good" July 24, 2017 5.0 Easy use and easy to train people on Pros Cloud based software so can never lose the system. Very easy to use. Swipe system is great as well as good pictures for profiles. Cons Have to pay monthly by direct debit for maintenance Nothing else as its the best system ive used over the years. Review Source Response from SportSoft July 24, 2017 Thanks for your feedback Mark, it is very much appreciated. Regards, Paul (Director) ES EDWARD S. Office Depot Contractor Consumer Services Used the software for: I used a free trial ### "SportSoft Overall review" January 16, 2019 5.0 Its an extremely wonderful program and experience! The equipment manager basic app is very user friendly and for most folks its a beginner app that is easily adjusted for specifics if needed and the upgrade options always available for each individual user/team etc...I was very impressed and highly recommend! Pros Its extremely user friendly! The website itself gauging all levels of play equipment from basic, varsity and pro because were all at different levels and geared towards each and everyone I think that's exceptional! Player ID's , teams etc...Very well done SportSoft! Cons The search tool was very slow and at times not specific on the key words I was looking for. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.