# Rock Gym Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rock Gym Pro the right Membership Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128170/Rock-Gym-Pro/reviews --- Rock Gym Pro 4.5 (10) [View alternatives](https://www.capterra.com/p/128170/Rock-Gym-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rock Gym Pro Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kim I. Ticket Operations Sports Used the software for: 2+ years ### "Okay app, could use improvements " January 24, 2019 4.0 Pros How easy it is to check in, fill out waivers, purchase, and book events all in one place! Cons The status of my gym seems to consistently be down and I'm always having to log in and out to do almost anything on the application. It would be amazing if a mac version of this app was created! Review Source LB Lucas B. Front Desk/ Climbing Instructor Sports Used the software for: 6-12 months ### "RGP could be a lot worse" November 18, 2019 4.0 Pros There are several reasons I enjoy RGP: I like that the ease of switching between Data Entry, Check-in, POS, and Calendar. Sometimes helping a customer requires overlap between the programs and RGP seems to have an efficient way of navigating it. I appreciate that RGP has features that allow for double checking yourself. Sometimes the double checking shows that you missed something critical and without the double check you would have forgot and probably created a larger headache in the future. Finally, the audible sounds that RGP makes when customers check-in to the facility is a valuable asset. I do not always have time to be staring at the check-in screen. Audible cues are a little more passive and helpful in certain scenarios. Cons Disclaimer: I do not exactly have a solution to this problem so please take the complaints with a grain of salt. First, booking groups in RGP is a nightmare. It's the least intuitive aspect of RGP. Most groups do not have an exact headcount of participants when they schedule a group session. As a result, the # of participants is outside the booking's parameter and now I am forced to jump through multiple windows and prompts to add individuals to the group. This is bad enough but even worse when I have to do this right before or during the time the group session should be starting. In my (plebeian) opinion, the RGP group book/calendar resources are bad enough that I would rather be using an entirely different program than to continue using the RGP calendar and booking features. Review Source Response from RGP Development November 19, 2019 Thanks for taking the time to leave a review, Lucas. Managing groups at climbing gyms can certainly be cumbersome. This is the reason we developed the Event Document System (EDS) feature last year. EDS is intended to simplify group and event management at busy gyms. If you're using EDS, please reach out to support@rockgympro.com or give us a call and we'll take a look at your specific configuration and hopefully find a way to streamline your group management processes. JA Joshua A. Manay Health, Wellness and Fitness Used the software for: 2+ years ### "Easiest POS " December 14, 2023 5.0 Pros The POS system is simple and works seamlessly with their Data Entry / check in/ calendar functions to make it the perfect one stop shop for a gym! Cons Web base event sign up system should be updated. Review Source SM Stef M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The easiest program train people on!" December 15, 2023 4.0 Overall I think it’s good! Love that most gyms use it so it’s easy to train Pros Love how intuitive the software is for new users, very easy to teach. Cons When there are network problems that affect our waiver stations/wifi Review Source KP Kasia P. Warehouse manager Retail Used the software for: 2+ years ### "Indoor climbing expo" December 14, 2023 5.0 Pros Ease of Inventory and management of it - keeping track of stuff Cons Gift cards and processing and receiving them Review Source KC Kori C. Managing Partner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Member Management Tool" December 13, 2023 5.0 Pros Simple to use and functional. Better than systems I’ve used at large fitness facilities. Cons User interface is not the prettiest but it is functional. Review Source LO Logan O. Youth team coach and front desk employee Consumer Services Used the software for: 6-12 months ### "Rock Gym Pro" November 18, 2019 4.0 Despite how long it took me to get the hang of all RGP’s functions and never ending options, the software is very useful and well designed for climbing gyms. It includes everything you could possibly need for a gym, and we never need to use any other software. Everything is all in one place, and it’s very convenient. Pros I think my favorite thing about Rock Gym Pro is how organized everything is. I think the different tabs (POS, date entry, check in, calendar) make the flow of helping customers a lot faster and more efficient. It’s also nice that it’s very difficult to make mistakes. For instance if you forget to do something RGP won’t let you continue or will at least let you know that something is wrong. Cons Something that I struggled with in RGP was how long it took me to learn how to do everything. Despite its organization, there are so many buttons and options it can take a long time to learn how to use it. My least favorite thing about it though is that sometimes customers waivers or belay certifications will just be completely lost. We then have to have them redo waivers or belay checks, which sometimes frustrates customers. Review Source IA Ian A. Owner Recreational Facilities and Services Used the software for: 2+ years ### "The BEST software for a climbing gym or health club!" August 1, 2019 5.0 Pros Rock Gym Pro is incredibly flexible and can be customized for our specific operational needs Cons The GUI isn't the prettiest, but it remains incredible functional so it's easy to look past. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review Source NM Natasha M. Fashion Apparel & Fashion Used the software for: 6-12 months ### "Great software" December 9, 2019 4.0 My overall experience has been great i have no complaints at this thime Pros It's easy to use easy directions to follow great software and easily maintained i love it at this moment Cons Nothing really its really easy to use and follow there are no cons to me at the moment thats my opinion Reason for choosing Rock Gym Pro I was told by a friend about the product they had all great things to say about the product so i said ill give it a try Review Source VR Veronika R. Shift Leader Sports Used the software for: 1-2 years ### "Rock Gym Pro Review" November 18, 2019 5.0 Overall this software functions exactly how I need it to with very few issues. I have no major complaints and no reason to search for alternatives. Pros It is extremely user friendly, modifications are easy, and I’ve personally never had any crashes or issues while using it. Cons Placement of buttons isn’t always intuitive. Once I’ve familiarized myself with the layout, it’s not much of an issue, but I wish I could have more layout control. Review Source Similar Products Featured ## Related categories [Membership Management](https://www.capterra.com/membership-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.