TidyHQ

TidyHQ


4.5 / 5
96 reviews

Who Uses This Software?

Organizations and Associations of all sizes use TidyHQ. Sports, University, College, Rotary, Non-Profit to small business and many other types of groups use our platform.


Average Ratings

96 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • TidyHQ
  • tidyhq.com/
  • Founded 2009
  • Australia

About TidyHQ

TidyHQ is an online management tool built to make running your group, your organization or even your association a whole lot easier. TidyHQ increases productivity and saves time by combining great tools in an easy to use platform. We built TidyHQ to save administrators their most valuable asset, time. TidyHQ is set up to let you take control of your organization and manage it in the easiest and most efficient way possible. Check out some of the tools at your disposal below.


TidyHQ Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

TidyHQ Reviews Recently Reviewed!


Enjoy using the product .. just some challenges with knowledge & functionality for organisation

May 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Very clear and able to utilise the Committee Structure/roles easily. The tasks for assigning to people who work remotely has also been valuable. Invoicing system is quick and easy. Memberships are great (especially the "rolling" option) for our organisation.

Cons: Some of the reporting features aren't quite what I was hoping for - having to download whole database information and then sort through for the small amount that I'm wanting has been a little frustrating.

The biggest drawback for me as the administrator/user is the events. We have quite an involved ticketing system for major conferences and need the ability to change ticket levels without cancelling/re-entering all of the information to change tickets. Would be so much easier if ticket could just be "upgraded" or "transferred" to another ticket type. Also would like the ability to work my "trade shows" by having facility to upload map and people being able to choose the space they are wanting, or at the very least being able to put in the "booths" with the map as a reference and they choose what they are wanting.

Vendor Response

by TidyHQ on June 05, 2018

Hi Raechel, Thanks for the review :)

Noted regarding shifting folks from one ticket type to another.

You can create a few custom fields to help with collecting information about what stands your vendor wants. You can also upload an image of the floor plan so they can check it out in the event description.

Cheers, Isaak

I have supervised a NFP organization from disorganized paper to professional looking organization.

Dec 06, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have got an online payment for memberships which greatly reduces volunteer time. Our volunteers are spread across the country and when snail mail is forwarded it often takes too long. Now it's in the bank. We utilize the 'pages' for our website which is colourful and informative, and the 'events' is used to advertise related events around the country.

Over the years documents which should be stored have been lost, either on members computers or in the bottom of their filing cabinets. Now any important company documents are kept in 'storage'

Cons: Not all the functions have been obvious. Have only just found out how to make people fill in all personal details, and how to get an annual actual financial statement (under Budget!)

None of us are computer experts and it has to be very straightforward, (not like the actual financial statement under budget).

Would like to see a better financial system. Fortunately, our Auditor has accepted the current one, for now.

Overall: It is our new face to the world. Bright, fresh and informative.

All activities can be tracked and all users can see what each of us is doing. There is no hiding.

Helps manage rosters & registration well

Sep 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of importing existing data, addition of custom fields as needed, powerful search functions and data output.

Cons: Less computer savvy members don't like setting up access, logging in or paying on line.

Some fields could be set to match US formats ( ie Dates, Dates without years, & phone numbers) and block duplication (to ensure no duplication or reuse of members number etc.)

Price point does not support large past membership data - we have been around for 35+ years and past members who 'might' renew need to be scrubbed or their expired data record will count on our 'per contact' price. Pricing based on ACTIVE contacts would be more fair... could apply archived expired contacts against our generous storage capacity.

Overall: Prompt customer service and guidance through the process of migrating in, and routine operation / maintenance is excellent.

Vendor Response

by TidyHQ on September 24, 2018

Hi William,
Thanks for the review!

We are always looking to make things easier for everyone regardless of geography. Really appreciate this feedback.

The pricing was designed so that those paying can have unlimited contacts - we initially launched our pricing based on number of Contacts but was soon told that it didn't fit smaller organisations so we felt this was the best way to handle it :)

We're always learning!

Thanks again for the review!

Cheers, Isaak

Good but some areas could do with updating and improving

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The software presentation is good, with a modern style. The recently overhauled areas are very good now in terms of functionality - for us the mains ones we use are meetings and events

Cons: There are a few things which I don't like about the software.

Firstly the price. Our society has between 100 and 200 members, but the cost of TidyHQ has become prohibitive for us, so we can't use it in the way that we would like.

Secondly there are some areas which have not been overhauled where the functionality is poor, and sometimes doesn't include good features which are available in other areas. For example groups, where there is no functionality to control who can email a group or where replies go to; session functionality is something I was waiting for but is unusable for me and should be rewritten to be more like events/meetings. Even the overhauled event functionality could be improved by allowing you to specify the time an invite is sent, which is something implemented in sessions but not events.

For our accounts we have a couple of ring-fenced funds which we would want to keep separate in terms of transations etc, but TidyHQ won't let us do that so we can't use the accounting functionality.

Members are not as happy as admins are

May 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does a lot more than we need - or understand!

Once up & running, we can update data, send bulk emails to all members or sub sets, send renewal emails, offer events.

Cons: Members complain about having to log in, manage their account, use PayPal to renew, they just want to ride their bicycles & not be on-line so much.

Some of the formatting (phone numbers etc) are international and hard to set for our local standards or desires. In active - expired members need to be deleted to keep our quota low enough for new pricing - but we have some members rejoining after 10 years and want them to still be in the database as expired. 10 years of no activity and a tiny bit of storage in hopes of their return; but if we do that we will be paying for more expired members than active ones.

We don't interface well with the accounting logic, so we have abandoned it except for verifying a members payment - if a member screws up payment we get charged by PayPal.

We have our own activity calendar so we don't need the TidyHQ one. We don't use - but it has potential - the meeting/agenda module.

Overall: Great flexibility of membership roster management & bulk email communications

Capterra loader

Tough learning curve, but well worth the effort.

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Best thing about TidyHQ is the level of professionalism it can bring to a club that may not otherwise have had.

Many clubs are still using disjointed administration processes where paper is king and data loss is also high.

TidyHQ's ability to bring all of that together in a place that all the committee can easily access is it's biggest advantage.

Despite the fees that do add up on bigger dollar amounts, for smaller monetary values, the ability to eliminate physical cash handling and chase up on unpaid invoices will save a club a lot a lot of headaches.

Cons: Probably for TidyHQ to really boom and dominate, either integration with a accounting program is important or the finances section must really step up and begin to rival accounting programs. While this will be a large amount of work, if you can eliminate those transactions fees for things like sponsorship payments and a club can solely rely on TidyHQ finances to handle everything, TidyHQ will be the market leader in this space.

Nice features. Handling memberships - and payment tracking - can be a handful though.

Dec 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very friendly and attentive support.

Support helps out if you get stuck with something.

Listen to users input about features etc.

Cons: Still volunteer to do translation into Danish.

CSV dump files not adjusted to international settings. Denmark uses "," as $ and cent separator. The "." used make it a hell for countries using ","

Field separator character should be "selectable" for user, in CSV file dumps.

Danish characters does not come out correctly in CSV dumps.

Overall: It handles most of the "specialties" we have concerning membership types.

Still missing the right capabilities for handling the signing up for events.

Don't mix Participants with Contacts.

Easy to use. Great customer service. Puts all the Club stuff in one website which is fantastic.

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Everything in one place and reports are easy to print up. Questions are answered promptly and they always are after feedback on how to improve

Cons: Have taken away finance report printout on last update.

Cannot do report on one or two categories only.

No annual finance report feature

Overall: Ease of financing

Vendor Response

by TidyHQ on December 12, 2017

Thanks for the review Natalie, yes we removed reports temporarily and plan to bring them back very quickly - there is a more advanced CSV export now that will provide this information in the meantime. We also have a comprehensive blog post outlining all of the changes made.

https://blog.tidyhq.com/finances-updates-little-changes-big-impact-41d715e36212

A great package - every club administrators wishes come true

May 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: TidyHQ brings under the one "roof" the administration, management governance, communication and marketing for a club. Everything is centralised in one place, up to date and accessible to those who need information and data - when they need it - without having to travel to the club to access the information. One system - one website - great outcomes.

Cons: For those that aren't computer literate - the system could appear to be a little complex and daunting - but this is easily solvable with a good implementation and training plan.

Terrific. Comprehensive software with a fast & friendly support team.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive/Easy to Use

Very robust, especially when it comes to memberships.

All-in-one solution for an organization. Handles memberships, communication, and seamlessly integrates with MailChimp using a third-party plugin. No excel spreadsheets needed!

Cons: The finance area is fairly limited and the front-end web pages are very basic. Finances allow you to handle the basics, but it would be nice if you could assign 'tags' for certain things so that transactions can apply to multiple categories.

Overall: It streamlined everything administrative for us as an organization so that we can focus on more on our mandate and improving the organization. Our memberships have also increased exponentially since implementing the system.

Easy to use, very up to date.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The use of the shop and events pages. This make it so much easier for all my contacts to have easy access to what is available within the groups/associations. The Stripe accounts is very simple and makes a transaction a breeze.. highly recommended. The ticketing system is also very straight forward and again makes life easy for our users.

Cons: No great access to financial reports and bank feeds. (Xero)I believe there was going to be a system link with Xero finance software which would have made my life a lot easier as all my groups use Xero for their finances, if I could have used Xero and TidyHQ in conjunction with each other I would have had a one stop shop for administration.

A very simple and easy to use system for managing our organisation's membership and communications

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity and ease of use of the software is definitely its best feature.

Importing our membership list was very straightforward, and sending communications and event or meeting invitations to our membership is easily done through the online interface. It can easily be used by people with minimal training.

Cons: My main "dislikes" for the software are more in the nature of missing features than issues with how it actually works.

For example ,there is no (that I can identify) functionality allowing people to RSVP to meeting invitations without having their names then published to any further users who are sent the invitation after that RSVP (which is an issue for a large organisation, since the invitations are sent out over a period of time).

Also, the "mailing list" functionality is largely unusable (it "resends" all emails from the mailing list address, which not only doesn't really appear right to recipients, but also had a side effect in our experience of creating an email storm from autoresponders).

Neither of these issues are dealbreakers, but they did cause annoyance when first discovered.

Overall: For us, it replaced a membership management and communications system running through an antiquated and quite frankly dying "mailman" installation.

Being able to move from that unreliable and difficult-to-maintain system, to this far easier to use online system, has been a godsend.

Keeps everything in the one place for all users to be able to access

Dec 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Accessibility anywhere any time and value for money, covers all needs from meetings ro memberships to an online shop

Cons: Managing finances in a similar manner to normal accountjng precticesa and ability to generate individual item or group category reports

Overall: Accessibility via the cloud anytime anywhere, all records in one safe place

Capterra loader

It has been a good experience so far. I love the TidyHQ team and appreciate the level of support.

May 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I believe their is a lot of potential in this software. Potential for our organization to utilize more of the existing features, and potential for the software to improve where there are gaps. The TidyHQ team has always been very responsive and welcomes user input. From a feature perspective, I feel like almost every part of the application (contacts, memberships, events, meetings) has some major roadblocks, but the foundation is well build. With the support of the TidyHQ team, we have been able to find workarounds for most of our issues.

Cons: Very difficult to get a quick list of expired memberships, since TidyHQ does not factor in members that jump between membership levels from year to year. When I look at expired memberships, it will list members who are actually current members, but decided to renew at a different membership level. This is incredibly embarrassing for the organization and the only way to make sure it doesn't happen is to download csv of "expired" and "current" memberships and manually cross reference them.

I would also love to be able to use TidyHQ for quick sign-in sheets for events or meetings. We have a lot of events which are free and non-ticketed, but we still want to be able to quickly capture attendee information (whether they're already in the system or not). Since Tidy does not make this easy for us, we still revert to paper sign-in sheets.

Vendor Response

by TidyHQ on June 05, 2018

Hi Tyler,

Thanks for the review!

There is a Smart Group for Active Members which you can use for contacting - regardless of what Membership level they're in.

Also, if you setup a Free ticketed event you can quickly duplicate the event. Or if you want to get fancy you can use the API and plug it into a more simple form (something we have thought about :)

has a lot of facilities that did't know was there

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I found it very easy to use by not only myself but by other committee members. It provides a good platform for maintaining membership.

Cons: As we are a not for profit organisation any cost incurred can be a strain on our finances.

Overall: maintains a good data base of members and allows us to bulk email tem

The majority of the TidyClub system is easy to use, and is easy to follow in the layout.

Dec 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How quick and easy you can find contacts and sending emails, particularly when needing to contact a group. As the Club Registrar I quite often have to contact one team and one team alone. It's great that I can add names to a group, label it, and email them all in one hit!

Customer service has always been quick to reply whenever I need help or have a question that requires answering.

Cons: That there is no way to integrate the shop on the the membership sign up page. It's a shame that people have to add something to their cart, ie, a levy, and then go through the membership processes. If there was the ability to add the levy in on the membership sign up page, it would be far easier for members.

Overall: The ability to contact the entire club member base a the hit of a button!

Effective, proactive and easy

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Memberships and history of members and ability to create groups.

Events and ability to share link to website and facebook.

The storage facility.

Cons: Lack if financial reports and inability to sort by our needs and wants.

Lack of ablity to update store purchases if merchandise purchased directly through the committee.

Inability to change status of member to inactive but rather delete

Fees of paypal.

Easy management of contacts, memberships, meetings, events, task lists, budgets and finances

Dec 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Consolidates all our Association's information, provides continuity when membership of our Executive Committee changes. Lovely integration between meeting records and task lists, reminders and weekly summaries. Automated reminders to members when their membership is due to expire. Provides a great audit trail. Excellent timely, helpful support. I would recommend TidyHQ to any club or association.

Cons: Can't seem to readily save drafts of emails (except by scheduling them to be sent at a far future date) or spell check emails within TidyHQ.

Overall: Hugely simplifies management of our association.

I use TidyHQ regularly and it is easy to use.

Dec 08, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Events page has a very attrative good interface. It is easy to log in to work on the site and the left hand menu is clear and contains all options wanted.

Cons: Time consuming, convoluted, process to load photos and documents.

No way to make appropriate files in email storage. Everything ends up in Archives and can never be found again.

Can't make pages look attractive.

Bo 'back' button for when one makes a serious error while updating pages.

Overall: It is a website we can work on without having to know coding. It has a relatively good fresh look to landing page and events page.

Easy to use and setup the clubs page. Lots of good features.

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The general Ease of use is a major pro. Great to have a free option which enables clubs to really give the platform a good go and make the decision to upgrade.

Cons: Transaction Fees are always a pain especially for a not for profit. Can understand the need for them for those using the free platform but would be nice to have less fees for those who sign up to a paid subscription.

Great option for small non-profits

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: TidyHQ has been essential in helping me manage my fraternities mentorship program especially since my staff and resources are limited. The membership feature that ties directly into the contact management has been the biggest help. The public pages are also useful for consolidating program info all in one place as well.

Cons: I would prefer the public meeting page be displayed as a calendar rather than a list of events. Also would be great if emails could be sent to multiple emails per contact.

Clear website, intuitive, good support, 1month free trial, good webinars, designed for clear admin.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to create events, good e-mail facilities, good for creating groups, able to duplicate events so dont have to re-enter info for each event. Easy to explain admin functions to club leaders

Cons: No calendar. No comments box for people signing up for events, Contacts vs members is cumbersome. Signing in for free events is unduly complicated. When creating an event the default is for creating another group - this leads to too many groups being formed. People attending events can't see if their friends are coming (suggest option for nick names of attendees to be added to an event), Expensive. Some difficulty forwarding our domain name due issue with 'frames' . Public page and pages should be integrated so that we can have tabs.

Overall: The TidyHQ website was easy to populate when our previous website host went out of business. It allowed our club to keep functioning with minimum of disruption

TidyHQ provides easy membership management for your orgnaisations

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TidyHQ provides an easy one-stop shop to manage the membership and general association affairs for your organisation. Including features such as meeting agenda & minutes tracking, multiple membership levels, integrated membership payments

Cons: The service fees for membership and ticketing fees on top of stripe/paypal can add a hit to your bottom line, however it is not necessary to use these features and you can opt to do other direct payments instead.

Overall: Easy membership management in an online system that is hassle and maintenance free

Great program for my small non-profit organization

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ability to assign task and role responsibilities to members of my organization. The templates that are provided are an excellent fit.

Cons: I just recently experienced at flaw with the task feature. All of my completed task somehow where moved back into the assigned task que, which set us back in terms of production.

Capterra loader

Fully expandable

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Fully tailored to our club

Event management very good. Just processed 3,200 tickets

Stripe very good

Simple financial reports. Very suitable for smaller clubs

Ability to download csv file

Cons: Limitations on family memberships, the system can't handle partners and children on transferring. Could cause issues with importing

Cumbersome for a car club requirements because the car information had to be laboriously inputted

Many queries could not be answered

Overall a very good hosting website.

May 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All in one place, can create a meeting and an event all in one place. Wish I could sort out expired members using name search.

Cons: You can only invite members to your meetings or groups. I would like to invite people not part of a group or not a member without having to create an account for them.

Overall: It saves time.

Facilitates accurate records, huge time saver, makes retention and passing on our knowledge easy

May 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As everything is within the one package it all connects and talks to each other.

Other authorised users can see the same information, so facilitates delegation of duties and everybody is looking at the same version of information.

It is so easy to use.

Cons: The restrictions of a free user (I understand why) - the total number of contacts in particular. Minor issues like having the budget totals only add up horizontally it would be good vertically as well

Its a game changer for volunteers and community based organisations

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use - events / shop / meeting / conatcts / website are gun features. The meeting / task / decision function is as good as any offerred.

Cons: Needs a purchase order function - basic procurement element that is missing, would be the cream on the finances function. Enhanced email functionality.

Capterra loader

Absolutely fantastic platform for any club or association

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ability to easily keep track of payments and invoices. Ease of payment for members using stripe. Easy to set up mailing lists. The front facing website page looks great. It's a really excellent product.

Cons: We set our fees per season, and there are two distinct seasons each year - so we can't really set a rolling membership. It would be great if we could set up installments for each membership type with invoices sent automatically at given dates.

I manage two Tidy accounts. The suite is easy to use and very functional for Clubs and NFP groups.

May 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TidyHQ offers a suite of functional apps for any Club. The ease of setting up Pages, Events and Meetings linked to a contacts database is great. Managing memberships is simple and easy to set up.

Cons: Difficult question. I think the lack of detailed instruction for setting up the account options and apps in the beginning. The help files are useful but seemed to lack detail. I will add that these are improving as the developers refine the help files and begin their webinars for these setups.

Overall: Easy access to membership management, contacts data, web pages, meeting and event publicising and more with the variety of apps available.

Finance data can be seen easily and is easy to control .

Capterra loader

Very happy, but not an exact fit. We can do work arounds for bits that dont fit

May 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive, Good cusomter support. It does not try to be everything for everyone, so easy to grasp. It sticks to its knitting, and we hope it does not become to complicated. We needed a website in the cloud. It does incorporate membership/website front page/events/payments/emails functionality. These are the main things we need. In short - it just has to work and be intuitive for plebs.

Cons: 1.Interface to Meetup was a bit mickey mouse, so we will use our apps for other things.

2. How it treats the standard member fields, vs the custom member fields is problematical. WE cannot get rid of the standard member fields, even though they are not relevant to our members.

3. Cant schedule future posting of events.

.

Overall: Saved volunteer time, and get better control of membership and events.

As both a member and administrator - very positive and easy to use.

May 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and well designed. Menus are easy to navigate and functionality is easy to find. The meeting functionality is also very useful.

Cons: Could do with a few more features around member management and reporting of member/contact fields as well as non-email groups. Some improvement in the meeting functionality would be good to facilitate votes and collaborative meeting minutes creation (and post-meeting distribution).

Overall: Easy of use and ease of management.

TidyHQ is incredibly easy to use and offers everything we need in one affordable package

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Affordable for non-profit associations

* Best of class all-in-one software for clubs and associations

* Very easy to use

Cons: There are a few limitations with the shop that required us to use the API and also with the communications feature that required us to use Google groups.

Overall: TidyHQ reduced the burden of administration for a committee run by volunteers and significantly contributed in avoiding the shut down of the organisation.

It has been huge support to plan and execute events via this platform

May 14, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to control financial and event delivery to our users efficiently. The ease of planning and timing the future events well before they are released.

Cons: having too many tabs make it little confusing at times but not a huge problem. Ocassionally similar looking tabs do possess a tired mind which leads to some confusions occassionally.

Overall: Early preparation for event management, access to members conveniently.

Capterra loader

Used from early days when free. Installed in two organisations. Very familiar with most of THQ.

May 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Pretty easy to set up, pretty straightforward to use (although many inconsistencies and quirks). Not much else like it on the market.

Cons: Support needs to be improved - a case management system is required so that problems reported are tracked, and the tracking is visible to the user. As an example, on several occasions I have reported a problem two or three times, with no follow up from THQ and no resolution.

Need far more 'granular' control over user access.

Need backup and roll-back ability to cope with data loss, etc.

Needs time-out for logins (time set by administrator).

Lots of other improvements needed to make it a commercial-grade product.

We use it to organise ticketed events and memberships for our club.

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use - we have multiple administrators that don't have much problem creating and editing events. We rarely encounter problems faced by the user too.

Additionally, it helps us keep track of data and contact our members easily.

Cons: They raised their prices substantially since last year.

I have raised the question about their transaction fees, because they also seem somewhat inconsistent, and they failed to provide me a concrete answer to why this is.

Overall: We can easily manage almost all our club activity on the software.

Capterra loader

TidyHQ runs our coworking system, and has a nice API that allows us to easily connect to.

May 08, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Well managed software, nice feature set and good options all around. We use it for a club as well, which is a better fit than our usage (coworking). That said, the software does well in both scenarios.

Cons: Some features missing that would be nice-to-have (but not required). Some of the interface is a bit odd, with some option in the "wrong" spot.

This is an exciting app for community groups and associations or anyone managing subscribed customer

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Online payments save me and other administrative staff time and money.

All records are available anytime in real time.

Cons: There is some learning of new efficient processes to optimise the program.

Prefer a more seamless sign up and renewal process.

Would like Xero connected.

Transformative

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates all the different aspects of running a group. Enables continuity of operations as individual volunteers come and go.

Cons: Can't use online payment features in my country

Overall: Integration of roles; everything in one place; enables continuity as volunteers come and go.

Great product that has improved. Very responsive to customer feedback.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for managing communications with different groups within a club or organization. Setting up smart groups is easy. Adding custom fields is easy.

Overall: Improved communication between committee and club members. Centralized club information so that it wasn't all on one person's computer, which gave them the opportunity to act as a gate-keeper.

Overall good. We like what TidyHQ can do.

May 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: The whole committee can have their own unique logins using their own personal email address. This means there is no need to share passwords and you can see exactly who did what.

Cons: The cost. When it was free it was very useful for a non profit. Now it may cost us so much

It offers more features than I needed and so was a bit more complex to use for me.

May 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It provides a great interface with memberss, making it so much easier to organise and sell tickets for functions. It also keeps track of memberships well and interfaces with the bank almost seamlessly.

Cons: I think it was to do with how we set it up but it was possible to change transactions without all the consequent reporting and financial requirements being met, and producing a meaningless "balance". I think it was not meant to be used that way but it was possible.

Ales running our club much easier

May 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using TidyHq for a while to manage our club, and it has made the management so much easier

Cons: There is not a mobile application and some of the UI is a bit counter-intuitive.

The ability to integrate to Facebook would also be useful

It was quite a bummer to have a high price increase, although the free functions are still great.

May 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to have multiple people manage things at the same time, and easy to track changes and monitor what other people are doing.

Cons: Price is steep. We were very confident with moving to a paid plan until the price increase and eventually we decided not to, although we recognise that our use of the platform is limited by this. We are a small club, with not a lot of funding, and we can't afford to invest all this money in a platform that might not be used as much as we want.

Overall: Easier management of merchandise and membership sales. Easy and useful website.

Easy to use

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Helps keep track of our clubs finances, easy to set up meetings and record minutes for future reference

Cons: We also use an app to communicate with our sponsors and supporters, so we are using to platforms that have similar requirements with members and sponsors information etc, would be nice if tidy club had an app facility and more of a website interface .

Overall: saves time and helps us track our finances

Excellent software that really helps out a not-for -profit sports group.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ability to communicate with the group effectively sending group emails. Helps keep our organisation looking professional and stores data in one place. Great for planning tasks to be completed and assigning these.

Cons: Currently limited to one hundred email contacts. Doesn't always upload the attachments so often have to photograph these and then upload that way.

Good, generally functions well.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy refund function, shareable, easy to learn. Easy interface, useful financial stats available.

Meeting function and tasks useful, minutes taking gives clear, effective formatting with easy sharing.

Cons: Difficult to navigate on mobile

No partial refund function

Email function sometimes difficult (glitches while constructing email text)

Overall: Easy online finance

Capterra loader

Intuitive tool, comprehensive feature set

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Subscription management, debtors management and financial reporting all work well for our needs.

Cons: Management of complex membership is not as slick, especially when it comes time for annual renewals. Our other challenge which the tool doesn't handle that gracefully is that our members are children but the accounts go their parents who are not members.

Makes running our club very easy

May 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is great to be able to put all the clubs information in one accessible spot. The treasurers information can be easily seen along with member details and club meeting minutes.

Cons: We have run a few events with non members paying an entry fee. I don't like tidy club taking a percentage of all these payments. It adds for our non profit organisation.

Easy, quick and simple

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Super easy to use and to have multiple admins makes everything so much easier. Layout works very well and is straightforward to follow as a normal user. Admin functions for creating an event are very well thought out.

Cons: Sometimes the menu system can be confusing. Finding the right place to change settings can also be tricky at times