Avondata

Hotel Executive


4.5 / 5
10 reviews

Who Uses This Software?

UK independent hotels and small hotel groups. Boutique hotels City center hotels


Average Ratings

10 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Avondata
  • www.avondata.co.uk
  • Founded 1986
  • United Kingdom

About Hotel Executive

Comprehensive, secure, easy to use cloud hosted hotel Property Management system with built in rate management, channel management, online booking engine, sales and marketing, accounting, automated payment gateway, task diary. PCI and GDPR compliant.


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Hotel Executive Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

Hotel Executive Reviews Recently Reviewed!


Powerful but not clunky

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This system is designed with the user in mind (Unlike alot of the larger products on the market), and particularly for users who don't like computers! It can easily compete with the likes of Opera on a daily usage basis

Unlike a lot of systems that involve alot of clicks and back steps, Hotel Exec guides you through processes with ease. This makes the system very easy to use and to pick up. The vast reports provide invaluable information that allows you to make the right decisions for the strategy of your business.

In addition, its simple yet versatile rate management and integrations with a number of channel managers means that bookings are quickly delivered and reduces the risk of overbooking at the price you want.

Cons: While the rate matrix is incredible, it would be nice if you could apply hotel level controls (Min LOS etc) to all rates in one click rather than on each rate.

Overall: Overall, I love working with Hotel Exec. The team at Avon Data are second to none. Unlike a lot of large system providers, the team at Avon will listen to ideas and if possible will implement. They will gladly tailor or create reports (at no extra cost, unlike some I could mention!) and are keen to take ideas for future development.

Why Hotel Executive

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Great functionality, easy to use, excellent support.

Cons: The Reports are very comprehensive but there's no indication, other than the name, of what they produce. Some take a snapshot in time, others project forward or back, some report net, others report gross. There are loads of very useful reports which are necessarily very complex, therefore a full description of their purpose would make them much more user friendly.

Overall: Very positive. The system is robust, reliable and user friendly, there are some brilliant workshops to get FOH teams up to speed and the support is fantastic.

Avon Data Systems

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the fact that ist is, easy to install very intuitive and user friendly. The support service from Avon Data is outstanding

Cons: It is difficult to say what I like least. Overall the products meet our requirements

Overall: We have used Avon Data products in their various iterations since 1998. THeir ability to keep up to date with technology developments is impressive

Our Hotel and Restaurant uses 3 modules, The main PMS, the Events package and Banquet EPOS. They work well together and allow us to give excellent customer service while keeping a tight control of our business.

Small Hotel

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We are a small hotel and had tried the bigger software companies and they couldn't care less about us. From the first enquiry to set up, use and support we are so glad we went with Avon Data. HE is easy to use, keep bookings safe and secure and if you have any problems they are only a quick phone call away. You speak to someone in the UK who genuinely wants to help you.

Cons: This is hard there is nothing I don't like. I love the software

Overall: It is great for organising tariffs special offers and one time deals. Credit card numbers are stored safely

Director

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very easy to use and trim staff on

The remote system allows me to see all my hotels and adjust rates from my laptop

Cons: Nothing it meets the needs of my entire group very well

Overall: It's been really good- All the team are on hand to help out when we need it

They offer a very personal service and I never feel that I am calling a call centre

Hotel Exec

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, intuitive. Responsive and friendly staff when an issue with the software.

Cons: No integration with restaurant booking software and no restaurant, treatment booking times on the room booking so have to manually update the guests - errors can be made.

Not very receptive to suggestions for improvements.

Hotel Executive

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: the ease of use, the fact it is windows based and this makes training easier

Cons: there was not much to dislike, its a simple system to use and install

Overall: we wanted to be able to add a channel manager to enable us to be on more evil OTA's

this had lead to increased bookings

Very good and easy to use software

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: it is easy to train new members of staff and has everything we need

Cons: the fact that we can't check in a no show when it is in the past

Overall: Very good. Support is always easy to contact

Avon Data

Feb 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to use and my accounts department love it.

Cons: Few bits we would like are missing, but we can live without them.

Capterra loader

Full of bugs

Jan 24, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The sales pitch was great and When there is a p problem in office hrs they always get back to you even if the problems don't get fixed.

Cons: If it worked it would be great,but it doesn't.

It crashes a lot and When reported to them they say they will fix or they are working on fixing it but it doesn't happen.

Our business has suffered while trying to use this software.

BE AWARE! If you have problems and want to leave they will wave the contract in your face and you are tied in for three-years.

Overall: Terrible can't wait to get rid of it and try something that works.

Vendor Response

by Avondata on February 04, 2019

Hi Craig

We¿re sorry to hear you haven¿t been satisfied with your experience using our software ¿ it¿s important to us that our clients are happy.

We¿d welcome the opportunity to talk to you directly as we pride ourselves on our strong client relationships, many of whom we¿ve been working with for well over twenty years.

Please get in touch with our support team so we can get this sorted out for you.¿