# Hotel Executive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotel Executive the right Hospitality Property Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128257/Hotel-Executive/reviews --- Hotel Executive 4.5 (10) [View alternatives](https://www.capterra.com/p/128257/Hotel-Executive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hotel Executive Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TE Tobi E. Owner Hospitality Used the software for: 2+ years ### "Powerful but not clunky" February 8, 2019 5.0 Overall, I love working with Hotel Exec. The team at Avon Data are second to none. Unlike a lot of large system providers, the team at Avon will listen to ideas and if possible will implement. They will gladly tailor or create reports (at no extra cost, unlike some I could mention!) and are keen to take ideas for future development. Pros This system is designed with the user in mind (Unlike alot of the larger products on the market), and particularly for users who don't like computers! It can easily compete with the likes of Opera on a daily usage basis Unlike a lot of systems that involve alot of clicks and back steps, Hotel Exec guides you through processes with ease. This makes the system very easy to use and to pick up. The vast reports provide invaluable information that allows you to make the right decisions for the strategy of your business. In addition, its simple yet versatile rate management and integrations with a number of channel managers means that bookings are quickly delivered and reduces the risk of overbooking at the price you want. Cons While the rate matrix is incredible, it would be nice if you could apply hotel level controls (Min LOS etc) to all rates in one click rather than on each rate. Review Source CG Camille G. Revenue Manager Hospitality Used the software for: 2+ years ### "Why Hotel Executive" February 7, 2019 5.0 Very positive. The system is robust, reliable and user friendly, there are some brilliant workshops to get FOH teams up to speed and the support is fantastic. Pros Great functionality, easy to use, excellent support. Cons The Reports are very comprehensive but there's no indication, other than the name, of what they produce. Some take a snapshot in time, others project forward or back, some report net, others report gross. There are loads of very useful reports which are necessarily very complex, therefore a full description of their purpose would make them much more user friendly. Review Source Craig B. Director Hospitality Used the software for: Less than 6 months ### "Full of bugs" January 24, 2019 1.0 Terrible can't wait to get rid of it and try something that works. Pros The sales pitch was great and When there is a p problem in office hrs they always get back to you even if the problems don't get fixed. Cons If it worked it would be great,but it doesn't. It crashes a lot and When reported to them they say they will fix or they are working on fixing it but it doesn't happen. Our business has suffered while trying to use this software. BE AWARE! If you have problems and want to leave they will wave the contract in your face and you are tied in for three-years. Review Source Response from Avondata February 4, 2019 Hi Craig We¿re sorry to hear you haven¿t been satisfied with your experience using our software ¿ it¿s important to us that our clients are happy. We¿d welcome the opportunity to talk to you directly as we pride ourselves on our strong client relationships, many of whom we¿ve been working with for well over twenty years. Please get in touch with our support team so we can get this sorted out for you.¿ DH David H. Managing Director Hospitality Used the software for: 2+ years ### "Avon Data Systems" February 8, 2019 5.0 We have used Avon Data products in their various iterations since 1998. THeir ability to keep up to date with technology developments is impressive Our Hotel and Restaurant uses 3 modules, The main PMS, the Events package and Banquet EPOS. They work well together and allow us to give excellent customer service while keeping a tight control of our business. Pros I like the fact that ist is, easy to install very intuitive and user friendly. The support service from Avon Data is outstanding Cons It is difficult to say what I like least. Overall the products meet our requirements Review Source tS tom S. managing director Hospitality Used the software for: 2+ years ### "Hotel Executive" February 28, 2019 5.0 we wanted to be able to add a channel manager to enable us to be on more evil OTA's this had lead to increased bookings Pros the ease of use, the fact it is windows based and this makes training easier Cons there was not much to dislike, its a simple system to use and install Review Source BW Bertie W. owner Hospitality Used the software for: 1-2 years ### "Small Hotel" February 7, 2019 5.0 It is great for organising tariffs special offers and one time deals. Credit card numbers are stored safely Pros We are a small hotel and had tried the bigger software companies and they couldn't care less about us. From the first enquiry to set up, use and support we are so glad we went with Avon Data. HE is easy to use, keep bookings safe and secure and if you have any problems they are only a quick phone call away. You speak to someone in the UK who genuinely wants to help you. Cons This is hard there is nothing I don't like. I love the software Review Source CW Chris W. Managing Owner Hospitality Used the software for: 2+ years ### "Hotel Exec" February 9, 2019 5.0 Pros Ease of use, intuitive. Responsive and friendly staff when an issue with the software. Cons No integration with restaurant booking software and no restaurant, treatment booking times on the room booking so have to manually update the guests - errors can be made. Not very receptive to suggestions for improvements. Review Source TH Tudor H. Director Hospitality Used the software for: 2+ years ### "Director " February 7, 2019 5.0 It’s been really good- All the team are on hand to help out when we need it They offer a very personal service and I never feel that I am calling a call centre Pros Very easy to use and trim staff on The remote system allows me to see all my hotels and adjust rates from my laptop Cons Nothing it meets the needs of my entire group very well Review Source HG Herve G. Hotel Owner Hospitality Used the software for: 2+ years ### "Very good and easy to use software" February 7, 2019 5.0 Very good. Support is always easy to contact Pros it is easy to train new members of staff and has everything we need Cons the fact that we can't check in a no show when it is in the past Review Source GS Ged S. General Manager Hospitality Used the software for: 2+ years ### "Avon Data" February 7, 2019 4.0 Pros Easy to use and my accounts department love it. Cons Few bits we would like are missing, but we can live without them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.