# WINHMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WINHMS the right Hospitality Property Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128271/WinHMS-Express/reviews --- WINHMS 4.8 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WINHMS Ease of use 4.8 Customer Service 4.5 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Ahmed A. Partner Hospitality Used the software for: 6-12 months ### "A great PMS for both small and large hotels" December 28, 2019 5.0 We have been using this platform for about a year now and it has helped our operations a lot. Above all, the staff is friendly and can be reachable even in their personal phones whenever needed a help. Since we have operationalized the system, we haven't received any discourages issue. Thanks to the dedicated and friendly team of the company Pros easy to use, friendly staff, a good financial reports that gives you easy to reflect your business overview, 24/H helpdesk with quick responses. a flexible download data base- The software is excellent to manage all reservations and the room allocations and has a lot of features for various business activities of the Hotel. And the best of it is they have got overseas offices, like us, Dubai team was so close to assist and reach them as we have got the same time zone. Cons Nothing to dislike as far as it concerned for our use. Except, any additional features might cost expensive in same cases. Reason for choosing WINHMS We have chosen this product because of the features that it has, the good financial reports and its friendly use as well as the latest technology applied to it. and its flexibility one it comes for integrating into other systems. Review Source kS khwaja S. iT Manager Hospitality Used the software for: 2+ years ### "Best Software in Hospitalaity Industry" February 22, 2020 5.0 The best software and it support team as well. very prompt and friendly support team. We always recommend to all who asked for software from hospitality partner and their enquiries. Pros The modules are intact what it have to be and it gives the correct info of business. Gathering date and generate reports are most relevant to get business map. Cons While asking to modify in software and report some time asked for cost!! which feel to cover in AMC and if suggestion are given means it is for software strengthen in market. so should not ask for any cost. Reason for choosing WINHMS the best software for hospitality. Review Source SK Sathish K. Systems Manager Hospitality Used the software for: 2+ years ### "Need some improvement of Support" February 13, 2020 4.0 Need to improve your service standards. Create SOP, use some software tool to follow up the complaints. Every customers are important. Since the current scenario you may loose your customers in future. Pros User Friendly software.................. Cons Need to upgrade your product as per the customer requirements, also you have beat your competitors to prove your product in a best way. Review Source GK Gokula K. Front Office Manager Hospitality Used the software for: 1-2 years ### "Best Hospitality Software" February 4, 2020 5.0 Best Hospitality Software, Better than any other software. Pros All Most Everything, Very much user friendly for employees, Very fast in the operations, Better than an other hospitality software, lot of new options are available, audit process is very strong, Lot of new report are available Cons Nothing as such, But I fell you have to keep upgrading the software as per the current changes in the industry. Review Source vS vikas S. GM Hospitality Used the software for: 6-12 months ### "Very relevant and efficient software" February 22, 2020 4.0 Overall experience is great your North Support team (Mr. Suresh) is a great team player however I am requesting to work on your support team in the hours like when they are unable to assist like public holidays and sometime they are with your new client for sales call. Your Chennai office 24x7 mostly very busy because he is busy attending other calls I think one person in the night shift or holidays isn't enough when we need the help the most. Pros Overall it is a great product with lot of option to modify. Prices are economical with world class quality. Cons It has all the reports which you want for audit and internal purpose. User friendly. Reason for choosing WINHMS I have used WINHMS HR solution in my previous organisation hence I was sure it is a good product. Review Source YN Yuvaraj N. Group IT Manager Hospitality Used the software for: 2+ years ### "Winhms " December 18, 2019 5.0 Best on site support and online support supporting team is awesome and experienced staff they are addressing and fixing issue very quickly Pros The software user friendly , secured and most important is you can integrate with other software and you will get exact output Cons Report customization you will get according to your expectation and very flexible Review Source UJ Umesh J. IT Manager Hospitality Used the software for: 2+ years ### "Its User Friendly and error free software." February 4, 2020 5.0 Very good. Pros In WinHms you will get everything in one platform starting from front office to egineering. Main thing you always get support from WinHms whenever you want. Specially thanks to\[SENSITIVE CONTENT HIDDEN\] and team. Cons Error free software and easy to use. Options are avail to generate report. Reason for choosing WINHMS This is user friendly. Review Source RP Ramkumar P. Systems Manager Hospitality Used the software for: 2+ years ### "Easy to use" February 4, 2020 4.0 Overall experience Very good. sometimes we need any new requirement they will provide at their level best. Pros Very user friendly software and new comers are easily understand the functionality and comfortable use the software. Cons customer support, sometimes they missed the followup and communication cap. Reason for choosing WINHMS No idea. Review Source SA Saravanan A. IT Manager Hospitality Used the software for: 2+ years ### "User Friendly" February 21, 2020 5.0 Pros customization of the product when and where required. The flexibility of the software which can accommodate any request from the user and strong support team to deliver. Cons When reports are generated if we click on the screen the report gets freeze. have encountered this issue. Review Source D&KD Dr.VENKATESH & KUMARAN D. HOTEL Restaurants Used the software for: 2+ years ### "VERY GOOD" February 6, 2020 5.0 HOTEL BUSINESS DAY TO DAY ACTIVITY AND ATTENTION-- BY THE TEAM WINHMS SOFTWARE IS A FRIENDLY ENVIRONMENT ONE Pros PROMPTNESS BY THE OPERATION & SUPPORT TEAM-- A WORD OF APPRECIATION FOR Mr FAISAL & Mr ANIZ AND THEIR TEAM Cons NOW & THAN SOME ISSUES IN SQL-- WHICH ARE BEING SORTED BY THE TEAM Review Source DP Debasis P. Corporate IT Manager Hospitality Used the software for: 2+ years ### "Experience with Hospitality Applications" February 21, 2020 5.0 Pros Ease of use, technology updated as per industry need, Features available and makes it available as per need of Organisation, Cons you demand they provide, never tries to make you unhappy Review Source NRM NARAYANA RAO M. Hotel Manager Hospitality Used the software for: 2+ years ### "User friendly software" February 20, 2020 5.0 Working with this software for the past 15 years and overall experience was good... Pros Customization according to the need of organization Cons Nice product with an amendment and sms options... Review Source RG Rakesh G. Manager IT Hospitality Used the software for: 2+ years ### "the databse needs to be more robust & reliable" February 4, 2020 5.0 Pros Ease of Use & User friendly software to use Cons The reliability is still not top notch . Review Source MKTT Mansoor Koya Thangal T. IT Manager Hospitality Used the software for: 2+ years ### "Excellent product with best support" August 1, 2016 5.0 Excellent product with best support, 100% user friendly .Easy adoption of new technologies. Front office Module is very nice.. Review Source AK Anurag K. IT Head Hospitality Used the software for: 2+ years ### "Good Application and Support by WinHMS" February 20, 2020 4.0 Overall is good, but miles to go. We believe that we not only choose application vendor but we choose a business partner. I hope WinHMS team is with us setting up new generation hospitality Pros Easy to use application. Reports has multiple option field and one could select whatever needed. Support is 24/7 Cons Modern Era is Data Oriented and very competitive. Application should design in such a fashion that one could not only generate report but fix option to generate all the time. Review Source AS Ali S. Asst.front office Manager Used the software for: Less than 6 months ### "practically , system is very good" May 10, 2018 4.0 Pros Running all the data Base to Excel sheet , sending direct thanks letter for the check out guest , immediate configure the Confirmation letter , Cons first no Training version or training user like Opera , there is no Video to train system needs times to know it , so we need training videos or training file or training pdf if you have the below please send it to me . Review Source VV Virali V. OWNER Used the software for: ### "Excellent Software , Easy to Use, Very detailed, & Very good After service" June 6, 2016 5.0 This is an excellent software. Easy to use, transparent reporting. Zero leakage. The UI has small fonts but very detailed and has detailed reports as required They also customized the reports as per our needs. Only problem it was charged Would recommend this any hotel Owner Review Source aK anubhav K. Used the software for: ### "Awesome software" November 10, 2016 5.0 this is best software of world winHMS . i use to winHMS software of three days. and i won't purchase that software to a new hotel i suggest to other hotel (M.D) he will be agree to get this software his hotel Review Source DV Deena V. Used the software for: ### "Best Hospitality Management Software" May 25, 2016 5.0 WINHMS is using for past 5 years in our property and it's easy to handle and flexibility in this software.They providing good technical support.The cost is very attractive compare to other product. Review Source SP Sumanth P. Used the software for: ### "Excellent " June 5, 2016 5.0 Its simply super software.very easy to use as well as very useful thing. Review Source pK prem K. Used the software for: ### "good quality of software" June 6, 2016 5.0 its eazy to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.