Average Ratings

1802 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Acuity Scheduling
  • www.acuityscheduling.com
  • Founded 2007
  • United States

About Acuity Scheduling

Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.


Acuity Scheduling Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Attendance Tracking
  • Certification Tracking
  • eCommerce
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Contract Management
  • Event Management
  • Marketing Management
  • Order Management
  • Project Management
  • Proposal Management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Appointment Scheduling
  • Attendance Tracking
  • Automatic Grading
  • Billing & Invoicing
  • Client Management
  • Electronic Assignments & Tests
  • Employee Management
  • Learning Plans
  • Lesson Notes
  • Online Classes
  • Online Payments
  • Parent / Student Portal
  • Progress Reports
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Acuity Scheduling Reviews Recently Reviewed!


Best scheduling tool ever

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything you need for scheduling. It integrates seamlessly with my Google Calendar, so it pulls my availability from calendar and updates calendar with appointments when they get scheduled. Makes my life extremely easy. Plus, it sends out reminders to people - email and SMS - to make sure they show up for the meeting. I have multiple calendars for multiple things, all work well together with my Google Calendar. The scheduling page the users see to book an appointment is by far the best one out there. It's easy to use and understand what's going on. I don't like scheduling meetings with other people that use other scheduling tools, so convoluted.

Cons: Only thing that I thought would be nice that I haven't seen done yet is being able to specify a number of appointments available per week. So I have time available from 10am - 5pm Mon - Fri, so anyone can book an appointment. But I would like to limit bookings to 10 appointments per week, regardless what day/time they get booked. So after 10th appointment is booked, the whole week becomes unavailable. Other than this, everything works great.

Overall: Been using Acuity for several years (3+) and continue using it for schedule consulting meetings, strategy sessions, meetings with customers, etc. It would be a lot more difficult to run my business without Acuity. Sure there are other tools, but none of them compare to Acuity in easy of use and feature set. I could've gotten a lifetime deal for $50 to one of their competitor recently and save hundreds/thousands of dollars over the next few years, but it had terrible UI and wasn't worth it. Continue paying Acuity monthly, it's worth it.

Great Calendaring Software for Teams

Apr 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are.

Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so.

Our reminders have never been more helpful to our clients nor more consistent.

Cons: We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is associated with.

Also, I still do not know exactly how the locations function works. We have 3 different offices and lets just say we've manually changed our reminders to spell out the address and have different appointment types titled with the correct location.

Lastly, our team has found the mobile app to be inconsistent at best. We have used both the Android and iOS version of the application and feel like we cannot rely on the information we see within the app. Appointments on the same calendar always work, but when you have an appointment on one calendar that also blocks off time on other calendars, the reliability has been spotty and multiple times we have had to go back to our clients and request a new meeting time.

Overall: Overall, our experience has been great. The customer support has been top notch, there are integrations to most of the apps we use, and this seriously probably saves us 4-8 hours per week.

Capterra loader

Love me some Acuity!

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.

Cons: I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website.

I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses.

The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.

Overall: When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business.

Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on.

Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork.

It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough!

Sometimes it's easier to let them schedule.

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I absolutely love the ability to have my clients pick their own appointments. There's been more than once when I had a client who had such a busy schedule that we couldn't pinpoint a good day for their appointment over the phone. I just had them go in and pick a time and write themselves in! It saved me so much time so that I was able to focus on other clients. I was also able to share calendars with my co-workers so that everyone had the correct schedule. I just really wish that there was phone support just in case something did go wrong with us trying to figure out all of the features. Hopefully, that will change in the future.

Pros: By far, the best feature is the ability to have clients schedule their own appointments. As a busy person, I don't often have the time for the back and forth of scheduling a client. With Acuity, they can look at my schedule, see when I'm free, and then put themselves in wherever it's convenient for them. I also like that the calendars adjust for time zones. This is helpful if you have clients all over the country yet don't want to have to figure out the time differences. The tutorial for Acuity was very informative and made using the program a breeze. Having the calendars sync up for groups is also very handy rather than having everyone input the info individually.

Cons: Sometimes, there is such a thing as too much. Acuity has so many features that it's overwhelming. There is no way I could use every single feature, so it seems like overkill. It's also made even more difficult because there is no phone support. If I had a number I could call, perhaps they could explain to me what each of the features does that way I'm not so overwhelmed. Phone support would also be handy in case something breaks, most likely from trying to figure out the different features. With something as important as your schedule, you need to have almost instant solutions, and lack of phone support means you have to wait to get a response, which costs time and money lost.

Amazing. Seriously. If I could give more than 5 stars for customer support I totally would.

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was looking for software that A) Had the ability to seamlessly coordinate shared appointments across multiple calendars B) was REALLY easy to use and C) was HIPAA compliant. I couldn't easily find the dual calendar feature, and contacted customer support before I moved on, their executive was AWESOME. He understood my question (not easy!), pointed me in the right direction, set up the behind-the-scenes setting that I needed, was super helpful, and made me laugh. I've had a month to play with the software, and I'm really appreciating the features and ease of use. We don't use any of the customer-interfacing portion of the software, nor have we dabbled yet in the integrating of billing, but the core client/calendar management features have been SO great. I also really love the corporate culture of Acuity. Their on-screen prompts, quirky sense of humor, and human element (go read the bios of the employees), make me want to be part of their team. And their commitment to super-serve their clients made me feel like I was the most important client in the world, even though I was just one tiny little trial client checking them out. Finally, no matter how much I liked the product or the company, it would have been a dead-end if I couldn't ensure HIPAA compliance for our data protection and client confidentiality. Great features, robust security, and amazing support - all I need now are flowers and chocolate!

Cons: Well, apart from the fact that the one required feature I need (HIPAA compliant security) is only available at the highest paid level (regardless of what other features you may need), there's only one software challenge I've encountered. The daily calendar - where I can see one or all of the individual or shared calendars, is very useful - I can easily see open appointments as white space, so "at a glance" I can see what is available in an individual's calendar. The WEEKLY view, however, condenses the days' calendars, so it only shows the currently filled appointments and removing white space, making it difficult to visualize open appointments across multiple providers' calendars at one time. I have partially overcome this by creating color coded appointments for each provider (even though it's the same service), so that i can at least see quickly the volume of appointments by color. But the weekly calendar really only works effectively for me when looking at one provider's calendar at a time. There may be a way to customize the weekly view that I have not yet discovered, or a way to color-code the calendars rather than the appointments, worth an email to Shane in customer support, but regardless, not a deal breaker for me!

Overall: Ability to seamlessly manage multiple calendars, have ready access to calendar, client details and historical data, and access information remotely, but also securely!

Capterra loader

The most functional and feature-packed calendar software

Apr 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The developers seem to know what's happening in your world before any other calendar software seems to. I've tried a lot of them to find the perfect combo, and Acuity (even though I have a lifetime subscription to Book Like a Boss) has been my staple for 3+ years or maybe even more. The best thing about Acuity is its flexibility to adapt to your business, rather than forcing you to change your processes to suit it. If you want a subscription business that offers a certain amount of calls to your community each month, you can do that. If you wanted a storefront where people can buy and book as they please, you can do that. And all the little extra thoughts on the calendar, like blocking off time, and keeping only the right amount of appointments available, and adjusting your calendar availability quickly and easily. It's just so well thought out.

Cons: I would like to see their designs brought into the future a bit more. I find the storefront a bit dated and as such have always avoided using it even though it would have saved me a lot of time. I also find some of their extra-fancy features have unwanted side effects at times. For example, there is a genius new feature where Acuity will only let people book appointments next to each other, so you don't have big gaps in the day. However, for someone like me that has to have different blocks available for timezones, it confuses Acuity and thinks that things I want available shouldn't be. So occasionally with features, it's not quite as smart as you want it to be.

Most flexibility/features, without compromising the simplicity of scheduling for clients.

Dec 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for each appointment type which was not available with all softwares (text message reminders, personally, has greatly decreased 'no shows'). The confirmation emails and reminders also have a re-scheduling button, which helped the hassle of dealing with rescheduling emails. Another selling point was the ability to sync Acuity to google calendar. On the user side, this allowed me to set availability based on my google calendar availability, and also see my appointment in google calendar. For clients, there confirmation email allowed them to add their appointment to google calendar. In summer here are other reasons why I chose Acuity: client scheduling is ascetically pleasing and super simple, ability to create multiple different appointment types with different features (e.g., intake forms, availability, duration, reminders ect.). This review is based of the feature I needed from Acuity, although Acuity has other really great features I plan on someday taking advantage of such as Rooms and Resources---great aspect to the software.

Cons: The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the appointment and the amount of clients who can schedule the same appointment--both can be set in the calendar availability and specific appointment type availability (wonder which setting overrides the other??), still have not figured out how to have different appointment types on the same calendar with the same availability that CAN BE be scheduled at the same time without being considered 'over-booking' (solved this by adding appointment types to different calendars in Acuity), customer support pages videos seemed to be based on a later version of the Acuity so are not very helpful. I also have a suggestion based on the intake forms--The forms are useful, and a good feature but it would be nice if the form included some display logic like other survey platforms. For example, I ask clients if they would like to receive cash or gift card compensation. If the participant chooses gift card I would like another question to display that asks if they would like a gift card for amazon or wawa.

Good for new... but quickly outgrow

Mar 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: For the record, I really like Acuity Scheduler - and while the customer service is only during the week, for the cost/value makes it understandable of why that is, and honestly - its never been a problem to wait to hear from someone till Monday. I have been using it for our studio for the past year. Started from scratch with very little capital to open our doors, and Acuity made it possible to be in the 21st century and keeping our schedule clear, and concise.

Pros: If you're a small new business, you can not go wrong with Acuity Scheduler! It is easy to get started, book appointments, make gift certificates, add in discounts, connect it to apps such as Quickbooks, MailChimp, Constant Contact - and many others. If your a wellness worker, THIS IS the only low cost small business scheduler that offers HIPPA compliance! Our clients like the view of the site, intigration tools and SEO markers for web sites - its all there!

Cons: There are going to be problems with every program - but having a small studio that we share, it would be nice to see a wait list for clients when we are totally booked out. I needed a program that was HIPPA compliant - which is why I went with Acuity - but the forms are chunky and hard to manage. Clients don't like the way that they read - and I know that they are long - but acuity makes them seem even longer - which equates in people only doing half of the health intake forms. Also, they limit how much you can put into a section. It would be nice to expand a section, make it a little longer to read, but a simple yes or no question at the end to make the document seem less lengthy. It is hard to make a change to an instructor if they have a sub come in to teach the class - while it does not happen all that often, attaching the proper instructor to the class at the last minute would be a great benefit so that the participants know who is teaching without having to pretty much re-write the schedule and re-book clients into the changed class. Better integration with our book-keeping system - while it transfers over fairly well - differentiating tips, the use of passes (Acuity uses 'codes' for passes) showing the discounts as line items would be extremely helpful.

Recommendations to other buyers: I really like Acuity, but my business has grown to a size where acuity is now becoming a little out-dated and I need something just a bit more robust, as well as I need something that has wait lists, and an app to allow others to see us in our local small community. The more visible we are, the more likely people will find us, visit, and possible stay. This being said, single owners, small business size with a limited budget for scheduler... YOU CAN NOT GO WRONG WITH THIS PRODUCT!

Fairly Priced and Very Good Service with well-developed software | Acuity Scheduling.

Feb 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick support service - priceless!

Unlimited customer intake form customization!

Easy to use software.

Clean design.

Cons: Could expend a bit more in customization to implement descriptions of repetitive tasks/procedures, that businesses perform for their customers. i.e. If gas station employee has to write about what he has done for every customer during his shift it would be beneficial for him to have a field that he can select saying; fill up gas tank or wash windshield or pomp all 4 tires.

Overall: How they won me over? Good Program AND Fast Service.

Quick email replies with well-written explanations supported by a picture, video or animated screen capture. What else can you expect from Technical Support Team?

It is all there. If you value your time. you don't need to search online anymore. Trust me. Sign up for their service and test it yourself; 14-day test period is absolutely free and FULLY supported by Acuity Scheduling staff.

I have switched from paper daily planners to software back in 2012. As of the time of this review, it's been over 4 years and I have changed software providers 3 times. Well, actually 4 times - because I'm moving again! This time though it looks that I have found what I was looking for Acuity Scheduling.

First, I have adopted installable software . It had good doc's to assist the installation, but the backup had to be done manually, through Windows file structure. Once during the process, something got corrupted and I could not recover from it. The company programmer was able to get most files back but not all. It crushed one more time after that, with corruption in password file. Decided to change.

I switched to online booking system based out of UK.

Software was really looking good at first, but turn out it was written in very messy design, difficult to set up and configuration of it took over 6 weeks to make it work the way I wanted.

Changes were partially due to the UK English with a lot of British way of describing things. The cost wasn't bad.

Shortly after I've renewed it for the next year and made the payment they refused to service me because.... I have asked too many questions. Yes, I received email that they don't want me as a customer any longer. They refunded my payment for the second year and cancel my account with 3 days warning. Next I have decided to try another online serviceAppointy. Program isn't to bad, but the service meh, - so-so. I had to deal with a salesman who was making it difficult, but then his manager (who I guess was monitoring the email exchanges), at 2 different occasions, he got involved and make things happen. I wasn't emotionally attached to them and started to look for alternatives. Found few options, tested 4, and decided to go with Acuity Scheduler.

Acuity Scheduling gives me almost all that I need, but what I REALLY like, is the Most Responsive Service that I have ever had.

Recommendations to other buyers: see above

AS - Great free scheduling/appointment website with a bit extra, especially if you're willing to pay

Jan 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: That I can do almost everything for free. It's also easy to use. And the staff are really nice and helpful. And they have decent promos on now and then it seems (like for writing a honest review).

Cons: No weekend support.

Also, to get multiple calendars, I need to pay :( That won't be a con for most people but in my situation it was.

Overall: I was hired on to provide free technology tutoring/help to the public through my public libraries. I needed something where I could schedule myself and others between multiple locations easily and in a way that I could see who I've got when. Traditionally they used paper signup sheets and or calendars and maybe a personal digital calendar or something but nothing fancy and totally manual. As a techy, I hated this idea and decided to look for a website that could help me automate the signup process. I originally tried Google Forms to gather bulk answers like "what's your name" and "what do you want tech help with" and "when do you want to book your time" and it was ok, but Google doesn't have scheduling built in and I needed to use third party add-ons which then had full access to my google drive and even then it didn't work very well at all, it was a pain for me, the customer, and the library staff who needed to be able to confirm appointments. So I went searching for websites that would do a better job and I found quite a few, picked some that looked good (many were obviously not going to work for what I wanted/needed) and signed up for 4 or 5 sites. I thought I found one that was great, I was using it for a short while but then kept running into issues and the support wasn't great. I decided to start testing out my second pick, AS, and at first it seemed a little to easy, but then I found some of the extra options and realized how they have the site setup and from there it's been good. I'm quite picky and demanding at times, even when I know there's something a system can't or won't do, I'll still ask the support team if we can do it and ask for work-arounds etc. to do something similar, partly so they know it's something people want. The support here is great (unless you work weekends, that's the only reason I removed a star) even though they're e-mail only (again, as a techy I don't mind) they do respond quite quickly. It's a small team but over 50% of staff is customer service based on their website. I've been told that the top 2 paid accounts get live chat support as well, but again only on the weekend. I have no need to accept payment but again I did need multiple "calendars " for each location, however, there is another way around that if you don't mind a couple of things being shared, which in my case is not an issue at all, so I was able to do everything for free. I can see it being VERY useful at a business level with a paid account. Thanks.

Recommendations to other buyers: If you run into issues, e-mail their support team, honestly.

It's All Handle with Acuity!

Aug 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite feature about Acuity is the overall ease of use. It is not complicated to manage for someone who isn't too tech savvy. It has easy to understand instructions, modern and clean user-interface and even a little wit and personality thrown into the design, which makes this software completely unique. I know that anyone looking to manage their client appointments will be more than satisfied with the benefits and features that Acuity offers as I have referred several people including real estate agents, personal stylists, web designers, interior designers, pet sitters and business coaches. The platform is so flexible and so customizable that there really isn't anyone who can't use it for their business needs.

There are even intake forms that can be individually assigned to an appointment type, which helps streamline my process of taking on new clients. I love the fact that I can create "Add-on" for specific appointment types if I want to offer an additional service, and the fact that I can hold a customer's credit card with or without charging. Like I said, there are numerous options!

The last and most important benefit is that Acuity enables an easy embedding for your website so you can maintain a professional look while keeping your customers on your website.

Cons: The only thing I can think of that I would like is to have intake forms that provide IFTTT, meaning that I could create questions that only show up if a user selects a specific response. The intake forms are great for the information that they do provide, but they could use a little upgrade in my opinion.

Overall: I use Acuity for all of my scheduling needs with clients. From what I have researched, Acuity is the best all-inclusive appointment management program and has extensive features and integrations included that other appointment software does not have. You can have a very basic, bare bones setup or you can really dig into the backend and customize it endlessly. I love that I can create custom confirmation emails, separate products, group classes, take payments through Stripe or PayPal and that my clients get a reminder email before their session. The benefits are amazing!

Recommendations to other buyers: Hands down it's the best out there. I have tried several other scheduling systems out there and NONE compare to Acuity. Besides that, the price is ridiculously affordable.

Great software but lacking

Sep 03, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording is customizable with a click of a button). A couple of issues I have is 1) no re-direct feature. For example, if I wanted my customers to open the scheduling page in a new window instead of on my website, they see example.acuityscheduling.com but they should see is example.mydomain.com. I think it's called domain mapping? It would be a great feature to have our page with a custom url (not one with Acuity Scheduling in it). Another issue.. 2) payment methods are EXTREMELY limited (just PayPal, Stripe and Authorize.net). There NEEDS to be more payment processors.. seriously.. Also, 3) If you have Stripe connected, you may have PayPal connected also. If you have PayPal connected, you may have Stripe connected also. But, if you have Authorize.net connected, you may not offer PayPal.. it makes no sense why this is and will be very frustrating for Authorize.net merchants using Acuity Scheduling. Another problem? No customization of the checkout. If you need to change the wording of the payment page, you can't. Why? I don't know but I am upset about this. BIGGEST PROBLEM AMONG THEM ALL -- there is no way for your client to schedule more than one service at a time. Yep.. you read that right. They can schedule the same service as a repeat but there is no way for them to book multiple service in one appointment (on same nor different days/times). It's bad.. so, my clients have to book multiple appointments for multiple services and times and it's just a huge mess. A real inconvenience. Is Acuity Scheduling worth the price? I suppose (there is a free version available but you are very very very very very limited). There is some work to be done, some upgrades and features that need to be placed before this is considered "Great" or "Awesome". There is a lot of things that this company can do to make this better and I am not convinced yet that they are even considering upgrading. Step up to the plate and upgrade your software and you have a homerun. Seriously.. maybe a grand slam. So far though, it's a single (or a walk) =(

Vendor Response

by Acuity Scheduling on September 03, 2015

Hi Daniel -- thanks for writing this review, and glad to hear that Acuity is perfect for you!

Just a couple things to clarify...
* Quite a bit can be changed with your colors, logo, and adding extra formatting all without CSS. That's just an extra bonus for especially techy people to totally revamp the look of their rescheduler.

* You can also embed the scheduler directly into your website. That way people can stay on your domain and completely book their appointment from within your site instead of going off to Acuity.
If you need a hand with that, our developers will even embed the scheduler into your website if you ask.

* Scheduling more than one service: you can offer that with add-on services. Under Appointment Types head over to Add-Ons then you can set up which services can be booked with which other ones.
For example, that can be used so if someone is booking a Haircut they can also add on Coloring and book both services at once.

Love It - Great Customization - Solid Functionality

May 12, 2015
5/5
Overall

Comments: I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business

Pros: Besides the obvious, most important piece: it actually works (others did not), here are some other key pros. So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc. The wording was especially important to me. I prefer that the scheduling system gives off a feel that is congruent with the rest of the business. Clients have the option of creating an account/password if they want to manage all of their appointments. Everything syncs immediately with my personal google calendar. You create your blanket availability but then you can also manually block out times. You can 'pad' before and after appointments to make sure you're doing all you need to. You don't have to, but you can create different appointment types with different settings. You can also create a 'class' / 'group' and allow clients to reserve spots. The other crucial part for me was the client-emails. Some of the systems provided little to no customization. They were basically going to talk to your clients however they felt like. You can customize all of it with Acuity. You can word the emails the way you want to. Clients get confirmations when you schedule something, cancel something, etc. You can choose to get a copy of the emails that are sent to clients so that you know exactly how it looks. You can even add a custom note (in addition to the original custom email) so that it's two-fold customized to that particular client for that particular situation. In case I haven't been clear: it's the customization that is so crucial to me. :) All this in mind, it's actually cheaper than many of the other systems. And I want to emphasize one more time: not only is the customization crucial, but other systems flat out didn't work. The actual coding seems so solid here.

Cons: This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff members. One other tiny piece of con: how the actual system looks from the inside (on our end). It's not aesthetically joyous but I didn't buy Acuity as a piece of art that I can gaze into with a glass of wine. So I don't care that much. It works. And it lets me customize it so it integrates with my business and provide consistency and function for my clients. I love it and am relieved to have it.

Great Scheduling Service!

May 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -I can embed my schedule on my website.

-Acuity gives me a personal link per my schedule and/or per each service. I am able to send the direct link to clients.

-It is easy to set-up, and Acuity allows for multiple calendars and multiple services.

-I can group my services and offer add-ons for an additional cost.

-Acuity sends reminders to my clients, confirmation emails, and a thank you note to my clients.

-It syncs well with PayPal and Stripe to accept payment from external vendors.

-It also allows me to make packages, gift certificates, and coupons to offer to clients.

-Acuity is very customizable; I can input my logo and change the colors on my calendar to indicate certain services and times.

-When clients book, I can include a form that I would like for them to complete before submitting the booking, which allows for me to ensure that they read my terms and conditions and to ensure that they are a great fit for my business.

-The mobile app is just as great.

Cons: -The free subscriber options are limited. You will have to pay to get the full service, but you cannot pay to add-on single aspects of a service.

Overall: Acuity Scheduling continues to improve. It helps my business to run smoother because I do not worry about sending appointment reminders, sending payment requests, or following up with clients. The software does it for me. I am able to block out time slots when I'm busy and add in time when I need a buffer after each client. Acuity Scheduling is fantastic for consultants, entrepreneurs, teachers, life coaches, and freelancers.

Acuity has Helped my Business Grow and is a vital part of our Business Process

Apr 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly Customizable, and we are also able to have better control on the Time Slots allocated, blocking off days and times, intake forms help a lot, lot of flexibility built in, constant updates on new features, and also constantly evolving and getting better. Lots of tools to integrate with our website and options for different calendars, Buffer time slots, ability to give more comps to customers, Decent Customer Management. Time Zone Ca lenders etc

Cons: (For India) - Price Barrier (Converting to our Currency), Not being able to integrate payments for Indian Businesses. Could have better Customer Management - such as dash boards, assigning customers to groups, business or time spent per customer or based on type of appointments etc. (Some thing like Toggl). Multi Lingual Support for few Basic Indian Languages would help us out more.

Overall: We are a small consulting practice, and have been working with Acuity for quite a few years now, before that we had experimented with Supersaas etc .., but nothing came close to this solution. It has literally transformed our business - before there was a lot of back and forth with phone calls and SMS etc, and pen and paper based scheduling and cancelling had a cascade of problems. We are so thankful to Acuity - it has taken out the Pain of Scheduling - and akin to having a secretary 24*7, we have been able to focus on our business, nationally and internationally. The Free Plan is Great (Please don't ever take it out !!! ) - the Clients are very appreciative with the features and ease of booking. Please keep up the good work.

On The Edge

Dec 27, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: what brought me to acuity was the flexibility in the client view. being able to categorize and organize services was extremely important to me! also the simplicity of the client view makes it very easy for my clients to quickly pick what they want and get scheduled in faster.

Cons: two things i really really did not like about acuity.

#1: no customer service: i emailed customer service when i first began about how confusing the admin (set-up) screens are. (i guess you are trying to update the interface, it still is horrendous either view i use) the rep emailed me back and simple stated (in a nutshell) acuity isn't for every business so you can cancel before your trial. like this is my business and my clients! and i can not afford

to switch back and forth between sites. if i have a problem or a question i would hope to have a customer advisor who will go the endless mile to make sure my business needs are met (one big reason i will miss squareup PHONE customer service) you feel so much more comfortable when your talking to a live agent! now i read where it stated you were trying to keep cost down and blah blah but come on these are NOT personal schedules these are BUSINESSES! and we sincerely need that level of communication to be successful. (chat, call me back.. ANYTHING!) i also thought having the paid advisors (all of which start out at 100/hr for a phone call) was just an insult to the face especially when most issues stem from your site. (i am still learning acuity and i will keep trying to navigate it best myself but i'm not sure i would advise businesses similar to myself to use your interface unless they are tech savvy, independent, and established.

#2: the look of the interface (admin view)

Overall: overall, i'm about 75% happy with acuity so far and i will continue to look for better ways to advance my business! (by the way)i am still trying to find text alerts for new appointments. so i can be notified when someone books.

Acuity Scheduling is ALMOST good; so it sucks

Jul 15, 2016
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Good interface; available on a variety of platforms. Almost does everything well.

Cons: Smiley face options for support mood! ARE YOU KIDDING ME? Brain dead support vision and zero "we'll get right on it" attitude.

Overall: Web developer recommended this software as good and as one that integrates with QuickBooks Online and Authorize.net credit cards. To the best of his ability he was correct. Boy, was he sorry that he believed these integrations to be implemented. The time he has spent trying to make this work has certainly made my project a money loser for him.

So lets get started with the problems. The credit card for on-line booking sends out a transaction. Fine. There is an option for the customer to leave a tip. If they do, the fun starts. The entire charge goes out to Authorize.net; Acuity reports that the transaction was for more than the massage cost and that the overage is a tip. BUT Acuity sends Quickbooks a transaction for just the cost of the massage! So they misreport the transaction to my accounting software and, therefore, cook my books. I then have to go back to the Acuity record, create an invoice in Quickbooks and receive the the money. So the entire automation procedure is essentially worthless. I just want the entire transaction to come over to Quickbooks; I will gladly call the overage a tip in a split transaction. Their support has no intention of fixing this.

(2) The email notification to the therapist about a scheduled massage gives the therapist the email and phone of the client; I do not want to broadcast this info and want to control what information from the client goes to the therapist. Privacy issues abound. Their support has no intention of fixing this.

(3) The intake form sucks. Massage intake forms need drawing areas to highlight "avoid" and "focus". All clients expect this and are comfortable with this. Some clients can't even describe the area where they do or don't want work. Acuity support has no intention of fixing this.

(4) The menu of services cannot be customized. The look is clinical, blah, and confusing. Acuity support has no intention of fixing this.

(5) Acuity is a double booking nightmare! Hard to describe but here goes. Therapist A does single massages and also Therapist A is part of a team for couples massage. Her team can block off time in Therapist B's presence in the team. But Therapist A & B are considered different therapists as individuals. So there is no way to have Therapist A be booked for a couples massage and show on the schedule as to unavailable for an individual massage! Acuity support has no intention of fixing this.

Recommendations to other buyers: My frustration over the precision of follow through far exceeds my happiness. Don't hope this will automate your business. Don't look to Acuity to work on obvious flaws. Since you cannot know what questions to ask until you are knee-deep in problems, start your business with paper-and-pencil scheduling.

A Fantastic Productivity Tool Especially for Solopreneurs

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mostly User Friendly, Syncing Feature for Multiple Calendars, Creating Multiple "Groups," & Email Reminders

Cons: Groups: when you're schedule varies, you need to add in your availability all over again; no option for a 'cut-and-paste' from an existing group's calendar and then add/subtract time as needed.

Overall: I was having a challenge I think many of you experience - the ping-pong scheduling game. It goes something like this: I need to schedule a day/time with a business partner or client so we send emails back-and-forth giving our projected availability which inevitably changes between the time I sent my email and when they reply. This ends up going on for several cycles until a mutually agreed upon date/time is found, more than likely weeks after the initial ask. What a waste of time! I was informed about Acuity Scheduling while I was presenting at the California Placement Association's southern regional workshop, and I decided to look into it. As a Solopreneur, I have to choose my investments wisely, so I was happy to engage in the 14-day free trial. It ended up being a much more robust scheduling "service" than I could've wished for. The aspects I found most helpful were: the ability to sync with my iPhone calendar (which becomes my "master" calendar by default because it's on my phone), the ability of email reminders being sent to me and the person who scheduled a meeting time with me, and the ability to create different "groups." The groups feature is helpful when you want to distinguish between a client, a colleague, or a friend. I did have to enter my availability in a couple of times while I was going through a learning curve, and I think as a general usage "limitation" (it would be great if you could "copy" an existing calendar for one new group, and then add or delete availability blocks accordingly). There are 2 different calendar types - one where hours are set, and one where they fluctuate, so it's the latter that I've been engaging with, and for that reason, creating your availability for multiple groups may be a bit more "clunky." Despite that, I've created four (4) different groups with 2 different hour structures, and it was working fabulously! I did think I could live with the free version of the software, but the loss of the calendar sync feature is the biggest reason I've now decided to make the $/month investment. When trying Acuity Scheduling out under their free trial, really get into as many of the features as applicable for your business so you can make an informed decision about a future investment. In doing so, you can be certain of your choice to invest in this very useful scheduling tool.

Recommendations to other buyers: Really engage in all of the features during the free trial to know you can make an informed decision to invest for future use above-and-beyond the basic service.

Clientele Building with Acuity Scheduling!

Jan 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about this software is the direct deposit feature. As a cosmetologist, it is well known in our industry for clients to book an appointment but never make it to their appointment. There may be a few exceptions of clients who will contact their hair dresser to cancel or re-book but 80% do not bother. As a cosmetologist, we would wish for a better way to take control of securing our appointments and not allowing clients to fill up a slot they do not wish to show up for. With the direct deposit feature our clients are 90% more likely to show up for his/her appointment because they have already placed money down. Now that is how to build a clientele!

Cons: What I like less, and I may be wrong, the inability to post our best work on the scheduling. Maybe this is an available feature I have yet to spot (because you have so much too offer!).

Overall: Hello, I'm Kayli Howard, I appreciate this opportunity!

I love the system that has been set up through acuity scheduling. I am a millennial cosmetologist so I am looking to start a clientele base online. This website has provided an awesome, easy going system to help me get there. Especially with the features geared towards appointment confirmations and direct deposits! I am able to eliminate the stress for my clients because they can easily access my schedule, pricing and set an appointment within a few short minutes! I am in love! Acuity Scheduling has provided features I would not have thought of on my own or think I needed. Such as intake form questions, this way I am able to align with my clients needs before they sit in my chair and that is great customer service! I am able to connect with my clientele base through your system without having to complicate our daily schedules. Because I know what a hassle it can be too get a hold of your busy hair dresser. Thank you Acuity Scheduling, I will share your company with my fellow cosmetologist!

Recommendations to other buyers: I would love to see a feature where we (consumer) can have a product portfolio.

Mr

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The depth of clever and little niche features for the price you pay is excellent value, and the tight integration with a wide variety of the different services we use (G Suite, GoToMeeting, Google Analytics etc) is pretty amazing.

Acuity seem to listen hard when you request features, as I've been notified on multiple occasions when features requested in the past have been rolled out at no extra charge.

The customer support team are deeply skilled with their product, and always have substantive recommendations to solve for my specific goals when I reach out.

As someone with a background in Business Analysis, I can appreciate the deep skills of the Acuity staffer(s) that write the online help article, as they are consistently and surprisingly comprehensive.

Overall: Our Sales team immediately improved their productivity and we improved the rate at which we successfully engaged with customers who visited our website. Can't ask for more than that.

I'm pretty impressed at how flexibly this scales to additional sales reps on my team, while seamlessly integrating with third party services like GoToMeeting.

Capterra loader

Inexpensive but highly effective!

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: There are a few reasons why Acuity is a great calendar tool.

1. There's a free option! This is wonderful for the newer or beginner entrepreneurs (I mostly work with coaches who need to get people on their calendar to do sessions or calls - and a free tool is a great way to start)

2. Inexpensive - even once you upgrade, the pricing is very affordable.

3. It allows for you to add forms to the booking. So, I particularly like this. I used this tool for booking people on my podcast and couldn't use other tools because I couldnt customize the forms as much. I can add a requirement for people to read terms and conditions, check mark to agree to my terms, answer short questions AND long-ended questions and even upload files. It's a great way to get everything I needed to get my guests booked on the podcast.

4. You can also get a direct link to each specific calendar or event, which makes life way easier.

5. You can easily have clients see how many sessions they have or have booked. This makes it easy for them to navigate and keep up to date with when their next call should happen.

Cons: 1. It does not allow me to automatically redirect to another page. I'd like to have people who booked a call to go directly to a Typeform or a page on my website, but right now it can only go to their own AS page and then from there, a user can click a link to continue and move to that next page. This makes it tricky if I want to run ads and tracking conversions.

2. I can't move the calendar events in my Google Calendar. If I do, it doesn't update the actual event in AS and it does not notify the person who booked it which is annoying. I often move appts manually and I want my invitee to be notified.

3. Doesn't seem to have a very good integration with 3rd party tools. I didnt see one for Infusionsoft.

Overall: Overall, this is a great beginner tool but not without its drawbacks.

Capterra loader

Good features and good customization options.

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product was almost perfect for us, a lot of features and integrations, friendly interface and great customer support.

Cons: Unfortunately, we couldn´t customize it enough to fit all our needs, since we have very complex registration system, I will describe our situation more in the overall experience section.

Overall: We are a large Spanish School with 6 locations in the Chicago Area. We offer a complex series of services like private classes, group classes, on-site classes, corporate classes, private online, group online, private groups, semi-private classes, Spanish for educators, Spanish for Medical workers etc. And we have a 30 people staff who work in flexible schedules.

I was trying to configure the first calendar with the services offered only by me but I didn't know if there wa simpler way to do it. For example. This is the process with only 1 instructor

The instructor has a schedule MonMon-Satom 9am to 9pm.

He has 20 Upcoming Online Group Classes for this week and only for INTRO 1 LEVEL.

We need students to see and be able to register for the day, time, location* (for in person classes) and instructor that works best for them and also with the instructor that they prefer.

The upcoming classes page should display all their options well organized with an option to search by day, time*, instructor, location (for in person classes)

*Students online have different time zones in many cases

Group Classes Online are for 4 people max

When they register for a class they have to buy all 4 sessions.

When no one registers for a Group the starting date moves to the next week.

If someone registers. What it normally happens is that they want to register for the next level at the same time with the same people.

So the Class should be posted right after the 4th class of the first level ends fo

Very versitle

Apr 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First off price. I am an ex Mind Body user, and I have a small business. Running a business in New Zealand is not an easy thing to do in my industry. I wanted something more affordable, but Acuity Scheduling has all the features of Mind-Body, and more, that suits my business except Retail Sales and that did not bother me. I have a few elements of my business, and AS has so many well thought out features that I have always been able to do everything I wanted to do. As they continue to make on going improvements, it's great. I especially like the payment options, for my business, people can prepay. Thats really useful for a mobile and clinic in Massage. They are contactable and always respond (unlike MindBody), there vidos are easier to understand. I think I have only ever contacted them for 1 or 2 things. Its modern, has a fun vibe, and has a good list of prices for the staff levels. Its really easy to update your account, I have had a period with more staff and gone to unlimited then now back to the next plan down, super easy. No hassles.

Cons: The only thing I would like is a shop to sell products. I did like that feature in Mind Body. Asides from that its not got any cons.

Overall: Positive. I have had NO STRESS from using this system. That's priceless.

Best application for managing your appointments

Apr 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with iCloud. I manage a lot of calendars: my work, my volunteering, my kid's events, and more. I exclusively use Apple products, so I manage these events in a way conducive with Apple's interface. Acuity allows me to bring in all of those complications so I can present a relatively clean picture to clients when they try to find time on my schedule. It allows us to remove the schedule back and forth - they just find a time that works for them, so we can then focus our energy where it matters most: doing our good work.

Cons: There are some options that could be easier to find. For example, "Direct Scheduling Links" are found in two places. However, whenever I have been confused or didn't understand how to do something, their support team responds usually within a few hours. So I am never long without knowing and usually have a quick solution in a short amount of time.

Overall: I love the interface, the customer support, and above all this seamless tool. I am so grateful this group came about and made this thing to make my life easier for booking appointments - even if it's just a 30-minute call with my mother (and yes, I even book those so I can honor my time and boundaries).

Solo business owner LOVING IT

May 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: GENERAL REVIEW:

started the search for a good (and I'll admit, free) scheduler app, though I eventually upgraded to a paid package for cheap. I wanted it to integrate into the website I was building (with no web design experience) and to sync to my google calendar so I could stay updated on my appointments straight from my phone.

I'm a private tutor in a college town, and I do everything on my own. Advertising, website management, billing clients, taxes etc. are all part of my job description. Acuity has been the single best tool I've come across in my business venture thus far.

I simply direct students to the page of my website where I integrated the acuity software, and they just follow the directions (name email phone etc) and I even have a few questions set up like "what class is this for, what teacher do you have" so that I know beforehand what to anticipate for our session.

Then I'll receive a notification (email) and it gets placed right in my calendar which syncs oh my iPhone. I can literally run my business from my phone.

Acuity also gave me the option to require a valid credit/debit card to book an appointment and then charge the client after the appointment, which is AWESOME because if the session is shorter or longer for some reason, I can adjust the charge accordingly. I used to let clients book the appointments without paying or putting in a card, but a few no-shows and "I forgot my money"s later and now I do it this way.

USABILITY:

The acuity site and software are both extremely easy to navigate. There are also funny little phrases found throughout both that will make you giggle. You'll see what I mean if you spend more than 30 seconds checking out their website.

CUSTOMER SERVICE:

I've contacted their customer service approximately 5 times, and every time I send them an email, I get a response within a couple of hours. The responses are always personal (you can tell they read what you wrote and are hand typing out a reply to you) and very helpful. Even if you lazily ask a question that is on the front page of their FAQ (like I have before), they'll still answer you quickly and completely.

CONCLUSION:

You can tell this is a company full of young people, and their energy shows straight through in every way. This app has helped me more than anything else I've used, and I'll continue to use it into the foreseeable future.

BEST afforable Scheudling Software - Better than MINDBODY or any other

Apr 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I switched from Groupon Scheduler to MindBody then I sort of accidentally landed on Acuity Scheduler and IT HAS BEEN AMAZING! CAN'T BEAT THE PRICE!

Pros: Great customer service, funny and helpful. The price is unbeatable! I used to pay only $10, I'm so pleased with the scheduler and service that I actually upgraded even though I don't need to. I choose to pay $19 a month for 2 users. The email reminders are great, you have the option to do text reminders as well. My favorite things are the automated follow-up appointments and reports!

The follow-ups can be set-up to automatically email customers. It sends customers a follow-up email within whatever hours that you set up. So I send automated emails 24-hours after seeing a new client (you can send it to current clients too). I no longer have to remember to do this manually (it's awesome)! I spend more time doing real business instead of writing personalized emails to everyone - which a lot of times i forgot to do. The reports are great too because I can customize it to see by month, day, how much revenue comes in, cancellations, types of appointments scheduled etc.

I also love the exporting feature, it's very simple to export the client list. They also have accepting payment features, Google and other calendar 2 way sync, the ability to take get intake forms before a clients comes in, and a bunch of other features I haven't even used/explore. FOR THE PRICE YOU CAN'T BEAT IT!

Cons: no apps in the app store (at least not in Android). But it's not an issue because you can logon with your phone browser and save it to your homescreen. I wish they would let you customize what you want to store in the client list. Such as birthday, address etc. (they have 1st name, last name, phone and email) I'd like more information to store about my clients but you can take private notes about them that only admin can see).

Do the trial of the software and you'll love it and never go anywhere else. I LOVE IT! And the developers have been doing a great job creating new and improve tools/features!

I own a personal training studio located in Severna Park, Maryland. We strictly do personal training, we're not a gym. This is a legit review and I'm not paid nor have any affiliation with Acuity scheduler. http://www.repkefitness.com/

The software works well for a business with a tricky schedule to accommodate.

Oct 18, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is by far the most flexible scheduling software that I've found. If you're schedule is more than a simple hour by hour appointment schedule, this is the software for you. It may take a while to figure it out, but so far it has been able to handle multiple people's overlapping and very confusing schedules. I also love the custom emails for each appointment type and the ease of intake forms. Our clients have spoken about how easy it is to make an appointment and pay with the program.

Cons: There was a steep learning curve in thee beginning and it took me longer than I would have liked to get it up and running. Also, the integration with Quickbooks is not good. If someone schedules a recurring appointment, it creates invoices for every single one in quickbooks. That means a person will have an invoice of thousands of dollars before their first appointment. We chose the option where all acuity does is input their name into quickbooks, which means we still manually have to record their invoices and payments.

Overall: Clients can schedule their appointments and pay online which means we pay our satellite office less in administrative fees. Clients can schedule appointments without having to drive to a congested office off a major highway with roadwork.

Easy to use and implemented

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As with most new technology and being all me a novice when it comes to this kind of platform I found acuity to be Extremely easy to use, and that's good looking, and it wasn't clunky.

Pros: Fast, easy set up and website integration. Streamlined processes, easy payment options, various appointment types depending on your business and I have a multi platform business which runs anywhere from physical therapy, to online classes and actual events hosted at various locations. Easy to set up and schedule. Helpdesk and tutorials are fabulous. I would also say that using this platform expanded my out reach. Having a professional, organized, calendaring system clearly impressed new clientele as my head count went up at most events when using this program. Did I say it was easy to use? Very! I am not a web designer. Although there are a lot of platforms that make it easy for us all to design webspaces and destinations now there are still some spaces where in a grading a Calendar system and appointment scheduling platform can be tricky. The directions work easy, and seamlessly. I was able to integrate Acuity Into my website in literally, minutes. And... As I was using Google calendar as my booking system I was pleasantly relieved to see that I could integrate that calendar into the scheduling system so as not to double book myself. I really love this platform. I honestly can't believe I waited so long to jump on an opportunity like this.

Cons: Are there cons? If you are unfamiliar with some of the functionality there are plenty of tutorials and assistance to get you started, including live chat. So you do not need to be a pro. I have no major issues. I had a few small bumps in the road but that was mainly because I didn't know what I was doing. But as I said helpdesk was instantaneous in response, and There is a library of great information to assist me with my confusion.

Simple to use and an affordable solution for an online calendar solution.

Feb 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Acuity Scheduling is very easy to use and super affordable for a small business owner looking for a decent online scheduler and virtual calendar. I like that I can setup both individual services as well as products and create public and private booking links for both. Acuity Scheduling also integrates with lots of other apps which is very convenient and is also a widely known platform which helps me build trust with my clients who book a service with me online through the app.

Cons: I sometime find the navigation menu to be a little bit confusing. I often have to click through several menu options before I remember where to find what I am actually looking for.

Overall: I use Acuity to schedule coaching calls as well as to sell an online product that I sell on my website. Acuity is very reasonably priced and they make it easy to upgrade or downgrade the service at anytime based on your needs and use requirements.

Excellent, easy to use, quality

Feb 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Acuity scheduling is an amazing software to organize and also monetize your appointments. Sessions, seminars, courses - whatever you want. They are a really kind team of people, offering a very soft, professional and inspiring approach. You got many options to choose from, you are able to customize everything, there are also many options for accepting payments, which is totally fantastic. And the most important element of the service is in my opinion - simplicity, and easy to use platform. It is 1,2,3 and you are done. Almost literally. You can connect your Acuity scheduling account with outside services such as Mailchimp (for emails) and Zoom (for webinar organization) etc etc. Also the free trial is being available. I love the whole concept they are offering and the automatization of so many functions. You set it up and you are good to go. Good to earn. Good to enjoy a truly quality service. I absolutely recommend it. Thanks! Julian

Cons: I'd like to offer PayPal together with authorize.net for my customers, for instance, but that only works with Stripe which doesn't work in Slovenia. However, that is a minor challenge. Oo, one more thing that could be improved. Offering the option to pay for their service with PayPal. That's what I missed. Only credit / debit card is available.

Capterra loader

Best Calendar Scheduling tool - and I've used two others

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This scheduler has the most robust features. It was designed for a Therapeutic Message Practice but it works great for a professional business with many requirements for a smooth calendaring system. Their customer service is superb and the people are fun too. Thank you for creating a great tool.

Cons: I would like the option to send a link to reschedule to my customer even after the appointment date has past. Currently, we have to contact them and schedule it manually or ask them to create a new appointment. I think the reschedule page would create more continuity and improve the reschedule rate.

Overall: I specifically needed to have a different thank you message for different types of appointments being set.

I also needed to collect information from the person scheduling appointments. This is the only calendar system I've found with that option. And it is more cost effective than the other tools.

Acuity is a robust, flexible scheduling software that makes life easier.

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Acuity is flexible in setting up different appointment types, attaching calendars, and even limiting the times that are available. It is one of the most affordable scheduling tools particular for the extent of it's functionality.

I have set up Acuity for myself and several clients. We have been able to set up multiple different scenarios for appointment types, attaching specific calendars, and specifying exactly what times are available on each. The integration with Google Calendar works very well.

Acuity is my go to for scheduling tools.

Cons: I do run around in circles in the software sometimes trying to find where certain setups (like scheduling limits) are. Otherwise, it is fairly easy to set up.

Overall: It has simplified my life and my clients' lives when it comes to scheduling appointments. And... it doesn't break the bank when it comes to cost.

Capterra loader

Best Scheduling Helper Ever!

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! Acuity Scheduling meets all over my expectations. Before the Acuity, I have to call all my clients and I always try to push them to make a reservations. Now, I am just sending an e-mail to them and I am saying like "We have limited empty places here!" Then they are all get into rush to catch up the appropriate time for themselves. Another good thing is, my boss always want some reports from me for all time. Thanks to Acuity, I can get the whole reports about my job.

Cons: I have nothing to say. Because it is user-friendly software and also the help desk (I am calling them the LIFESAVERS) are always giving right answers to you immediately.

Overall: I am working in Space Camp Turkey as Distance Learning Expert. My job is giving videoconferences about space related topics to the students the age 9-15. Thanks to Acuity Scheduling, the teachers can go to the company webpage and they can click book your VC button to reserve the videoconference date and time. Important point is, before Acuity I have to call all teachers and ask them their available dates and times for the VC. Now they are booking by their own. Another thing is it was total mess before because some teachers were writing me on Whatsapp some others were calling me for book a VC and as you might guess I was confusing everything and I used to have to call them again and again. Now I am never calling them. Another good thing is, I was sending them some educational packages for every time. Sometimes it was being forgotten. Now I added the educational package Google Drive link to the confirmation e-mails and thanks to that I am not sending any e-mails also. As you see the best application about scheduling is "Acuity Scheduling!"

Excellent for beginners or experts

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From beginning to now I've had zero glitches in scheduling. With the paid option I use, (which is worth every penny) my clients can schedule, pay and it links to my email list manager seamlessly! When I need help there is help at my finger tips!

Pros: I have used Acuity for over a year to help my clients schedule with me. It took moments to set up, and there is a free option to get you started. If you choose one of the paid options you get some serious bang for your buck! The set up is intuitive, there is always help if you need it, and tutorials available all the time. You can connect Acuity to Zoom if you like to work by video. It streamlines payment methods and there are add in's galore. You will be very happy using this program!

Cons: I love the desktop but am not as thrilled with the phone app. I do business from both, but wish the phone app was a bit easier to navigate. Honestly my only complaint is that it takes a bit longer to use the phone than computer, otherwise...this is the perfect scheduling app.

I have just started to work with them and I'm already happy even with a very free version!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well they don't force you to buy here is the first thing, plus they work out with you with any support, they don't ignore you and the way they talk to them with an email and on their website, it's just so cool, you can feel that friendly cool interface really I mean it! If you think they won't help for some basic problems, you gotta see the questions I asked them, they literally read my email line by line and responded again as expected professionality. They already got many solutions ready but even you can go custom ways. I built my 4 company website with them and hopefully, in close future, I will upgrade to the highest package that I can mess with CSS and white label, thanks, guys. There is a lot to still say believe me.

Cons: I can't come up and say oh I wish they gave me this CSS for free that feature for free blah blah. Well if they keep my business in the game and help me to make my money, hey I gotta taking care them too! I can't say really cons, of course, there is an unlimited way to upgrade system every day you know, but I believe they do work on it with a fair amount of labor you know. They already have such fair system as I told you unlimited possibilities to upgrade or to do in the software world. It's easy to say hard to do! Gotta respect those dudes!

Capterra loader

I love Acuity and now is a big part of my life

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this app is that is really user friendly, I mean it took me nothing to learn it and implement it into the business i'm working with, also their customer support is one of the greatest i've been in touch with.

Cons: It's difficult to name something I like the least, all features are great bcz this app isn't only about scheduling appointments, it has a great follow up and it does help on marketing stuff as well, so far I have taken advantage of all features, I don't have some specific features I liked less than others.

Overall: Well at first when I was requested to learn this app so we can implement it on our business I wasn't so motivated until I started to use it, my thoughts changed a lot while I was tweaking settings and learning all features, so far we know we made a great decision because now we have Acuity for appointments, Hubspot for marketing and also we have Zapier to seamlessly connect all data, it's been really powerful what we have done with Acuity the whole year and also some other interesting stuff i'm not gonna name here because it will make the review longer.

Capterra loader

I Love this Scheduler

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This scheduling app has saved me so much headache. I have multiple calendars, juggling multiple projects. It has been such a blessing to find an app that will link to my Outlook and Google calendars. Plus allowing me to customize my calendars makes it so much more personable.

Cons: The interface is a little difficult to navigate at first. It does take some getting used to and playing around with to finally understand how it functions but once you do you'll never use another scheduling app.

Overall: Overall my experience with Acuity Scheduling has been top notch. Acuity Scheduling saves me from toggling to multiple calendars and allows me to manage everything in one place. I like that you have multiple option that you can choose from that fits your business needs. Plus they have an option that is always FREE! I'm an avid customer of Acuity Scheduling and enjoy using the app.

I'm really enjoying the ease and intuitiveness of Acuity Scheduling in helping me run my business.

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Acuity Scheduling makes it easier for both parties to easily be on top of upcoming appointments through sending reminders, and calendar syncing (for when I log appointments through different devices). I also enjoy the customization features such as choosing your availability, blocking off times, adding private notes about the client helps me keep informed about my upcoming appointments. I also like that it is easily accessible and synced with my Instagram account so my clients are able to book directly through my profile and choose a time that's convenient for them. It cuts down on the time and prevents any possibility miscommunication from either side.

Cons: The app and overall user experience could be a little more streamlined. Given most of Acuity's users are appointment based businesses, they need a software that is super easy to use, pleasing to the eye and doesn't require much of a learning curve to understand how to use. Little details like having to input hours by typing out in a certain format (eg. 9:00am-9:00pm) instead of a drop down field adds to the time that we can better use towards our business. It can use just a bit more finessing and updating according to the many smooth running, well designed websites that are available to us nowadays. It'd also be great to have an option to communicate with the client through app, via sending personalized texts/emails, being able to share your location for ETA's.

Capterra loader

This has made my life so much easier and given me another easy revenue stream

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of this online software and the fact it syncs (through customisation) with my workflow makes my life so much easier.

The fact that it can see when I'm busy and schedule appointments around my existing jobs without me getting involved is like having a virtual assistant except you know everything is perfect, every time.

As I've got to use it more and more I've created new services which I can sell through the automated scheduling system whereas I wouldn't have been able to do that before because I am either busy on a job and not answering the phone or I wasn't near a computer and couldn't quickly take the details and payment. It also helps that most people actually don't like talking to people on the phone and if they can book everything themselves online in this modern world, then that wins me more business.

Overall: Automated my appointments and created new revenue streams whilst freeing up my time!

Great scheduling software

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that you are able to set up billing right from Acuity. People can set an appointment with you and pay you right after. If you're in a business where you're billing by the hour or take a deposit, this is a lifesaver.

Cons: It is a little clunky with the customization. I think there should be some more videos or guides showing you the different things that you can do with Acuity. Now that I've been using it, I know that it's much more than a basic scheduling tool, but when I was first using it I was overwhelmed and didn't know those features existed.

Overall: I was able to schedule appointments and have people pay me directly from the scheduler. I was also able to embed their calendar directly on my website, so I could send paid traffic and email traffic to the page and it would convert better because they're familiar with my site.

Workable, but not as easy to integrate for multiple team members

Aug 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The user interface for folks making reservations is clear, and the calendar display is really helpful (including details like how many slots are still available). I also appreciate the customization features and how adaptable the platform is for multiple types of engagements.

Cons: I have found setting up an account and appointment types to be somewhat cumbersome, and at present, I don't believe you can have more than one team member assigned as the primary contact for notifications/registration/etc, so the information and access can get siloed. Then there are little things, like a character limit for event descriptions, that feel too restrictive.

I also believe other platforms like Eventbrite (which offers free access for free events) allows for greater integration across apps and calendars.

Overall: Overall, it's been ok. I think my experience has been pretty neutral. The site itself has been useful for the organization, but it's not been the most user-friendly.

Efficient, easy to use, very good value.

Feb 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of use, the transparency, the customer service and the price. It has enabled me to build my business over the last year and help me save a lot of time on administration. I particularly like it for my courses- booking clients in to courses over a 10 week (or more) period. Also recurring appointments are no problem. And it has also been a God-send since I have additional trainers and managing their schedule too.

Cons: I so WISH they had a wait list for classes and appointments! I have lots of small, intimate classes (max 5 people) and clients just don't constantly check back to see if there is a space free. I am losing money because of this and am hence reluctantly looking for an alternative. The mobile app is also not (yet) very sophisticated. And I don't use the online payment as I am in Germany and find the charges high -ideally would like a debit card option.

Overall: finding out about software for my business

Overall a great software. It's easy to use as an administrator or customer & extremely customizable!

Jun 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable, everything that our company needed in an online scheduler, Acuity Scheduler had and then some!

Cons: No phone support

Overall: Acuity Scheduling walked me through the basic set up process, that made it very easy to get going. I do wish there was a way to call customer service and be able to speak with someone to get help when questions arise; that being said I had sent an e-mailed question to them and received a prompt, thorough, informative and kind response. The amount of options available to customize the scheduler is ultimately what led us to choose Acuity over other online schedulers. Acuity can be imbedded directly onto our website making it very convenient and it is compatible with many online payment solutions. The flexibility in creating on-line forms is great; being able to choose from yes/no buttons to drop down menus, even an address option that shows a map and the form can be assigned to the exact appointment type(s) desired. As for the calendars, each day of the week can be tailored and calendars can be linked so that when an appointment is scheduled it can be reflected in multiple places if desired. The appointment types can be modified to have a buffer of time automatically inserted into the schedule to compensate for transition time between appointments. The cost to use their service is very reasonable and they offer discounts; for example, I'm writing this review and getting 4 months free! There are many more positive features that I could go on about. The only thing I would ask for is phone support, I understand why they don't have it and that probably reflects the low cost to use their service, and again they were incredibly responsive when I sent an e-mail. Overall I am very impressed with this scheduler and the company. I would definitely recommend Acuity Scheduling!

I've really enjoyed Acuity in its ease of use and functionality.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. I'm not computer savvy, but Acuity has been very easy for me to figure out. I have yet to dive deeper and create some intake forms, but I don't foresee it being an issue. I like the emails that I get and that my patients get for appointment reminders. It fit perfectly into my square space account as well. All of my patients have commented that they love how easy it is to schedule now. My business hours vary as well, so it's super easy for me to just put the hours I'm available on the calendar and be done.

Cons: As a healthcare provider, I do wish there was a HIPPA compliant version that wasn't too costly however, the price does compare to other scheduling software programs. It took me a little bit to figure out how to create all of my different appointment types. As a chiropractor who works with children and adults, I need several different appointment types for new patients and different types of intake forms, but this would create an issue with any scheduling software.

Overall: The biggest benefit is that I don't have to spend a lot of time on the phone with patients trying to schedule them, or use their appointment time trying to fit them into the schedule. They just go to my website, and schedule their appointment. All of my patients love that aspect. One big comment is that a lot of times, my patients are looking over their schedule not during my business hours. Being able to schedule from their home at night or early morning is easier for them and more convenient.

Best Appointment Scheduling Software, hands down

Jun 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Acuity every day for my auto detailing business to schedule appointments for clients. Acuity made it easy to embed the form into my website, and they also give me custom links for every single appointment type and category. I've used 3 other scheduling programs, and none of them come close to the flexibility that Acuity gives me.

Pros: The customer service is the best I've experienced from any online company, ever. They've helped me find ways to do obscure things that I'm sure very few other users will ever need. And when I had a hard time getting Google Analytics to work with Acuity exactly how I wanted, they walked me through how to set it up rather than just referring me to the Google Analytics support team. They even gave me a tip on how to make my webpage (not their embedded page) load a little bit more reliably.

Cons: No dedicated mobile app, but their website is mobile friendly.

Recommendations to other buyers: I cannot recommend Acuity highly enough. The only other software that comes close is Square Appointments, which is about twice as expensive (and still doesn't have the features that Acuity has). They've got a free trial if you're on the fence, plus a free plan if you don't need very many features.

Great for fixed location scheduling

Mar 27, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: eCommerce ordering workflow.

Customized in-take form.

It syncs to multiple Google Calendar.

Multiple ways to set up time blocking

Cons: It's very difficult to manage over 20 appointment types. The software is just not built for that. It's painful to scroll my 60 different appointment types in a single dropdown. Some kind of type-and-filter UI should be created to solve this problem.

There is no way to add photo or further explanation for the "add-on" products I sell. This doesn't help me upsell the add-ons. The order workflow UI simply doesn't provide enough info for the customers to understand what the add-ons are about.

Overall: It allows my customers to book appointments online on their own and pay for them. It saves my staff time taking orders over the phone.

Acuity has changed my business and streamlined it so we can do MORE!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can allow clients to see our schedule, book online, add all the details, AND now with integration with square, we can collect deposits right then and there! No more chasing people down for deposits. Everything also ends up on our shared Google calendar and we never miss an event or detail.

The forms allow for customization of everything, including adding a contract that my attorney drafted for us. It literally covers everything we could hope for.

Cons: The new app integration for taking payments isn't allowing us to take tips there but hopefully that will change.

Overall: This has allowed us to have more control over everything and therefore, more free time since everything is happening automatically! I couldn't be happier!

Acuity Scheduling makes life Organized

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love to use Acuity scheduling with my team. Not only are we able to see everyone's calendar bookings, it also connects to my personal calendar to block off time. Acuity also is great about sending reminders about appointments via text and email. The program is very flexible and allows the admin to customize messages for different appointments. You can even set up video messages after a client books an appointment.

Links are made easy to engrain into emails and websites. The program even has a user firendly app that makes scheudling appointments on the go, fast and easy!

Cons: It took me a while to figure out all the ins-and outs of this program. After some time and Googling, I felt very comfortable with using all the features. The more time you put into getting to no the program the more you will get out of this software.

Capterra loader

Acuity is AWESOME

Apr 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Acuity does what we've wanted a competing app to do for years. In a matter of hours, I had Acuity up and running on our website and people could schedule appts. with multiple technicians, and I am not a web builder. It was a great first impression.

Cons: There are small inconsistencies in the app. One date picker has Sunday on the left, the other has it on the right (and we've been told this can't be changed). We can't have a client's address auto-fill when they book, even though all their other info auto-fills (phone, email, name). Not sure why.

Overall: Overall, we love Acuity. It's the best app for this service we've ever used, and we've tried most of them. Except for a few small things that are frustrating, we think it's king!

Best Booking System to Use!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Acuity Scheduling has all of the options I want in a booking system. I can have multiple calendars, sync QuickBooks, I can export my client list. I love being able to design confirmation and reminder e-mails. It's so helpful that I can allow customers to reschedule their appointments. Love that I have the option to allow he client to pay now, or pay later as well. Every time I have contacted customer service, I found their representatives helpful, and very friendly. They responded quickly.

Cons: Sometimes navigating the software isn't easy, but now since I have gotten the hang of it, I know where everything is and where to go to change something.

Overall: With Acuity Scheduling, my clients can book, reschedule, and even cancel appointments within my time limits without having to contact me. Leaving me with more time to focus on other parts of my business.