Who Uses This Software?

ShipStation is a web-based shipping software that was designed for the multi-channel merchant. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.


Average Ratings

308 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShipStation
  • www.shipstation.com/
  • Founded 2011
  • United States

About ShipStation

Import, manage & ship your orders with ShipStation, the #1 choice of online sellers. We integrate with over 150 of the most popular marketplaces, shopping carts, & carriersplus, you can have as many selling channels & carriers as you need. With ShipStation you get: up to 40% off USPS rates & 29% off FedEx rates; the Branded Tracking Page & Returns Portal; customizable automation rules to prevent errors & cut your shipping time in half; an easy-to-use interface; a totally free 30 day trial!


ShipStation Features

  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

ShipStation Reviews Recently Reviewed!

Easy & accurate to use

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This syncs with my squarespace commerce site effortlessly, and I love that. It also is easy to merge with my Stripe and Moonclerk accounts. As a subscription service, that is a HUGE pro. The prices from Stamps.com are the same or lower than prices I've seen on other sites.

Cons: Sometimes some of the stores need more of a push to reload, or you have to do it twice to get all the info, but it's not really a big deal.

Changed the way we handle shipping and returns almost immediately

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipstation, above all, is very easy to use. The features list is really comprehensive and it works extremely well as an integral part of your online shipping program. Our needs were for a non-standard integration but their support team and API made it very easy for us to get up and running. Plus, with a 3rd party app, we seamlessly use Shipstation as an order pass-through to get orders into Quickbooks online. It's given us an ability to grow without increasing staff for mundane work!

Cons: We wish that an order wasn't tied directly to a singluar shipment. Our orders contain various products from various vendors and we'd prefer to keep a single order together and post multiple shipments to it, as opposed to needing to split and duplicate orders to ship multiple items for one reference. This and other annoyances are the most we could say negatively about Shipstation, but are not representative of a need to change in any way.

Shipstation Help us to organized our selling channels

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + Cost Effective. + Easy to use after understanding the system. + Easy comparison between carriers. + Summarizing, it saves money.

Cons: - Older orders are not so easy to find out. - It needs learning process to know where to find what you need. - Cheapest plan does not allow to modify templates.

ShipStation is quite easy to use and is very handy to have

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like that it imports all of my orders and it also keeps a time stamp on them so I can make sure I am shipping items out in the proper time frame.

Cons: Sometimes I forget how to re-print a label and I wish that the site was a little easier to navigate.

Your shipping station

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ship Station is so functional that it serves as a dedicated person/your shipping department. I love the fact that I never have to think about the shipping portion of our process anymore.

Easy To Use, LOVE IT, Life Saver

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love ship station!! I've been using it for years, its like apple vs pc compared to stamps.com, and other outdated, annoying software thats super limited and quirky (I know stamps.com now owns them, but anyway) I LOVE the ease of use, and they wave your stamps.com account fees when you use them. They saved my business

ShipStation is the most comprehensive tool our business uses

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love the ability to get a snapshot overview of our sales, frequency in shipping and so much more. I also love the fact that we can pull real-time reporting that we can export and do whatever we need to with the information that is pulled. We would be so lost without ShipStation!

Cons: I wish I didn't have to continually update the dashboard to check and see if a new order has come in. I feel that this is too manual. I think we should receive some sort of desktop alert or app notification of a new order. While I did appreciate the live chat feature, I also feel that ShipStation should have a general phone number so that if a customer wanted to, they could speak with a representative.

Best application we use by far.

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ties in all of our selling channels to one central location for information. -Cloud based with easy to use app, let's us work from anywhere. -Great customer service and support. -Automation options steam lines our workflow and saves us a ton of time.

Cons: -I wish there was part based bar code confirmation scanning. -It would also be awesome, if you could tie inventory levels to all of your selling channels so that they would auto update. All that being said, these are just wish list items that can be accomplished with 3rd party integrations, and are not meant to take away from what is truly an amazing application for any business shipping product.

Added professionalism for a small business

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I run a small business and when I do shipping shipstation adds an extra touch of professionalism to my shipments.

Cons: The only con that I can think of is that you have to put definite increments on your account at a time instead of just the amount that you need.

Great shipping app

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the discount we can get by using shipstation. Also, it very easy and simple. Highly recommend friends to use this.

Cons: I hope they can only charge the exact amount for the shipping fee every time printing a shipping label instead for minimum amount.

Shipping made simple

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipstation integrates seamlessly with my Squarespace store. It's so simple to import new orders, create shipping labels based on the presets you've created, and mark the order fulfilled and send the customer their tracking number. Peace of mind with just a few clicks.

Cons: I would love to have an address book function for creating shipping labels for other packages my business needs to ship.

Indespensible product for accurate shipping

Sep 18, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Excel spreadsheet to itemize my orders by name, address, price, etc. I then export to csv file and manually import this into ShipStation. After watching the videos that ShipStation provides, plus their excellent customer support, I was able to set my columns up properly, check addresses, set up shipping prices (weighing products via a scale), and then print all my shipping labels. There was a bit of a learning curve, but it was well worth the effort. Due the volume of shipping I do, this has really saved me time waiting in line at the Post Office. I can now simply drop off my packages and leave. I cannot thank ShipStation enough for providing their excellent shipping service.

Cons: Unless this has been done very recently, some of their videos should be updated and more detailed for folks like me who need to do manual csv imports via spreadsheet. Last time I checked (a few months ago) they have a handful of videos on this topic but probably should only have one or two, grouped together, so folks can learn correctly all the little details to get their spreadsheet imports to work properly. It took me awhile to get this right and a few customer support e-mails, but ShipStation was always prompt and detailed and helped me get up and running in a short time.

Great product, they make it easy to get up and running.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Plenty of help with implementation and great support, even though the product has a free version and we pay nothing for it. Lowered our costs per shipment and sped up fulfilment no end.

Woo + Amazon = Same Process

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I receive orders from both Woocommerce and Amazon.ca. Since implementing ShipStation, my employees can follow the exact same process on every single order, no matter where it came from. I can also manually add orders from my wholesale customers, and employees to fulfill them as per the standard process.

Cons: Will not give a detailed breakdown of shipping costs in a report. Canada Post charges tax, an environmental fee, and then the standard fee. I only seem to be able to receive standard fee and "other fees", so I cannot break out taxes for my accounting team.

Outstanding Service!

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service, easy to use and easy to setup. The cost of the service is nothing in comparison to the time savings and shipping rates savings. Highly recommended!

Only Wished I Used It Sooner

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is great. This software does almost all the work for me. Printing Labels is made EASY. All the information I need transfers to Ship Station from all the market places. I am able to do all my daily orders so quickly now. I will no longer be stressed in getting out orders during the Christmas season. The feature I like best are the product weights, measurement presents. The 2nd feature I like the best is the fact that I can set labels to print automatically without having to select several options prior to printing.

Cons: I only wish the cost could be cheaper or at least not increase with more orders. I use the custom fields to input the product information. I wish that font could be custom for that field. I would like font a little larger.

Definitely worth the small monthly fee

Aug 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Shipstation has made it easy to ship out product with as little hassle as possible. It easily connects with our ecommerce software and makes printing labels and shipping product a breeze.

Cons: The interface for the most part is easy to use, but there have been times where finding a certain feature or changing a shipping option has been tough to locate.

When Time Is Money

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As an experienced seller, I knew the ins and outs of my shipping options like the back of my hand. I never even thought to give ShipStation a second look because I didn't understand the value or why I would pay for a service offered for free by most online retail venues. What a mistake! Without being too dramatic, Shipstation saves me HOURS each week (anyone who has ever had to use the Amazon shipping portal can sympathize with this!) I was also not a stamps.com member before and I was shocked that the prices ARE lower than just the commercial discount given by Etsy, Amazon, and PayPal. I'm so looking forward to this upcoming holiday season and being able to batch print labels unlike last year where I had to click through 3 windows for every.single.package.

Cons: Often loses connectivity with my Dymo label printer. Doesn't allow user to be logged into multiple devices (I have a desktop for business work, and a computer at my packing station).

Shipstation is a game changer!

Aug 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At first I thought, why pay to use a shipping service, when I can just as easily ship my packages directly through Etsy? But then I tried the 30 day free trial of Shipstation, and I'm never going back. It's insanely convenient to have everything stored in one place, and I can input information about my packages (like size or weight or carrier service) and save it for later, then batch print all my labels at once. The time it has saved me is invaluable.

Cons: I wish the product inventory features were a little stronger, like the ability to nest SKUs, and if there was a way to import the "ship by" date directly from Etsy that would be huge.

The best way to ship your products.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is extremely easy to learn and even easier to start using! We have been using ShipStation for nearly 2 years now and are extraordinarily impressed with how smooth the program runs and how simplistic it has made connecting with our product listing services. We would highly recommend this to anyone who sells online and needs a way of organizing and optimizing their shipping methods.

Love using Ship Station because it keeps me organized

Aug 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ship Station is a one stop to review site to review and ship all our orders for multiple stores. Love it!

Cons: Ship Station is not always as easy to use at times, but we're learning. The more we use it the easier its getting.

Poor for international shipping.

Aug 14, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Remote label printing works well. Does work with non-US based UPS accounts. Web based ... that's about it really.

Cons: Struggles with international shipments. Shipstation does not support multi-currency, so if you have more than one sales currency, you are hosed. Shipstation does not support shipping to any country that needs a special customs declaration (like NAFTA statement on US->Canada shipping) so for many countries, you will need to do a manual UPS shipment. Shipstation uses pounds or GRAMMES ... very few stores ship in grammes, mostly kg, which Shipstation does not support, so imported weights are always wrong. Does not support international returns. No "rule set" for allocating different countries/services to different carrier services ... etc etc You cannot easily see which shipments are attached to an order. Having printed a label in "orders" you cannot then print a packing slip afterwards, you have to do packing slip then label. Cannot easily print a UPS return label on the thermal printer .. can only email or download ... theres a workaround, but it's non-obvious. The multi-currency and customs failings are a pain for us :(

Overall: Saves copying addresses out of Magento by hand.

Lovely shipping program!

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like this shipping program. It's pretty simple to navigate and has great features and pricing! I like that I can customize my shipping message, easily put in my package weight and other info, make internal notes, and send shipping labels. It's great for tracking and I like the reports they email me periodically.

Cons: Once in a while my orders don't load up right away from Paypal, I have to reload the website and try again, but that's minor. Also, I tend to have to resend shipping confirmation emails to my customers sometimes...

Amazing software that transformed our shipping department

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Compared to the way we were shipping before importing into UPS and USPS this has been amazing. Keeps our shipping totally transparent to employees and customers - everyone knows what is going out and how much its costs!

Cons: I have found no major flaws with this software - works great on desktop and on my phone! Any challenge I have faced was solved immediately with a call or email to support

Overall: transparent shipping, communication with customers, cost savings

Easy!

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use Intuitive interface Customer service (Audrey Lenz) has been responsive, knowledgable and all around stellar (even called me to help faster)

Cons: End of Day manifesto should stay on same day and not automatically roll over to next day. Much easier to find that way. Sometimes I prepare multiple shipments over several days and wish I could just print one manifesto for the lot once I am done (not per day, but simply since the last manifesto I printed). Since they get moved to next day (business hours) it is sometimes cumbersome to find them. Maybe I just have not found the option yet.

Great Shipping Tool for Online eBay Sellers

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShipStation has made our shipping tasks so much easier since it combines USPS, FedEx and UPS shipping into one easy to use interface. We are able to access ShipStation from any desktop, laptop or smartphone. ShipStation has made many great updates to the interface during the short time we have been using it which shows they are very focused on making it the best shipping app out there.

Cons: Occasionally we have run into situations where we didn't know how to perform a certain function or get certain information from the reporting. In all cases we have been able to check the help section for an answer or contact our account manager and he has assisted.

Great product that can scale with us

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - different pricing for different subscription levels based on our volumes, and we can change the level as needed - awesome! - easy to use and set up - we had a very short window to implement and start using and ShipStation came to the rescue. customer service was excellent. - fairly robust features that we can start utilizing more as we grow - free trial was a huge reason we made the final decision to implement

Cons: - at our sub level we have a one user limit - that's a bummer, but we are easily dealing with it - didn't advertise the $9 monthly option for less than 50 orders - that would have been nice to know a year ago - we had some bumps implementing some of the international services

Efficient

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thank you ship station for simplifying all my shipping needs. I feel like I am saving time and money with the service and I am so grateful for this site !

Cons: I wish there was a phone service option. Sometimes when you need immediate assistance and the only option for contact is email, it can be frustrating.

Perfect Solution for my WooCommerce store

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am able to track all of my orders from every selling platform. Whats more is I was able to connect my WooCommerce shop and print packing slips and shipping labels

Cons: Shipstation is incredibly easy to use provides all the services I need for my multiple selling platforms. I would not change a thing!

Revolutionized non-profit fulfillment

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy interfacing with multiple channels allows our organization to conduct business with more fluidity and provide our supporters with a better service.

Cons: The uploading and updating of orders seems to require some manual instigation and would serve us better if it automatically loaded more frequently

Easy to navigate, simplifies running a small business

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly, makes packing and shipping orders a breeze. My business had run much more smoother since joining ship station.

Cons: I would prefer to pay exact postage amount for each order. But other than that I have nothing negative to say.

Great

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lots of options and makes automation much easier for printing labels. Allows for some good rules and customization

Cons: Biggest problem we have had is not allowing some of the flexibilty we would need. You cant do much label customization and importing some changes to product dont work

Shipstation made it easier and cheaper to ship our product

Jul 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you have all the options mail something. You don't just have to use priority like USPS.com. We were able to save about $3 on each shipment we send without sacrificing time. Having multiple users also allows our team to each have a handle on what's going on with shipments and update as needed, even if we're not all in the same office. Doing returns is super simple too and creating our own labels to send to customers is quick and easy too.

Cons: It was a little hard to figure out how to add more funds or get set up to start shipping initially. But once everything was done it was smooth ever since.

Easy to use and great support team!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the third shipping platform I've used for my small business and I will never have to look around again! ShipStation is incredibly easy to setup and use. Their support team is AMAZING! The level of store customization is amazing.

Cons: I'm completely content with the software and the pricing options. I have been having some issues with the ShipStation Connect and printing to my thermal label, but I know a quick call to support will quickly resolve.

With ShipStation I don't have to worry

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that ShipStation lets me see things easily, saving me a ton of time. The dashboards are very handy! Haven't been disappointed once with this service.

Does what it promises for a fair price

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The UI is easy enough to understand. There are little touches that make data entry easier, such as auto-parser from a paragraph of text containing the address. Its integration with Shopify works seamlessly.

Cons: There is some functionality we don't use, such as its inventory management. That's because our inventory needs are more custom than what Shipstation provides for.

Great Ease of use

Jul 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support, ease of shipping, connection to PayPal, address saving, ease of use with other apps

Cons: For an experienced computer person, the site is easy to navigate, for a person with less experience this could be frustrating.

ShipStation Saves us Thousands in Postage and Employee Time

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since installing ShipStation we have saved thousands of hours for our staff. We also have become a lot more accurate since we no longer have to type in addresses. It allows users to take us a couple days to get each order imported into our POS software, picked, packaged, processed through the POS and then taken to another mail facility to mail. Since we transitioned to ShipStation, we process and ship most orders withing 24 hours. We had one order that we were able to get in ShipStation, pick, and process. The customer had their tracking number and the package was in the mail within 7 minutes of the customer placing the order.

Cons: The only downside is that ShipStation connect has to be run every morning to let the printers and labels connect, I wish the software had the ability to start on startup.

Shipstation saves Time, money, & Automation

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is the best-automated shipping solution out there. I love the customized page that is sent to all users making this software representative of the brand.

Best Decision

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ShipStation has streamlined our shipping and enabled us to be more efficient. It's very easy to use and has a great reporting tool. Wish we had set this up years ago!

Easy to use

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of ShipStation is the easy of selecting an order and fulfilling the shipping with in minutes. It's also nice that it is connected to my website so it marks the order fulfilled once I print the label.

Cons: I dont know if it is a feature but it would be nice to set up shipments for specific items before they are purchased to make the process that much more quick.

Excellent! Has streamlined all of my processes!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have absolutely loved using ShipStation. It allows me to utilize one program for all of my various selling platforms. I have not had difficulty finding solutions for anything I need from return labels, setting up labels for direct orders that don't come from a selling channel, etc. I have found their customer support very helpful. I can't recommend this enough.

Love it.

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before ship station I was wasting at least a half hour driving down to the USPS post office several times a week. This made it very hard to promote my side business since this was such a hassle. Now I love getting orders and setting them in the mailbox. Super quick and they allow me to print both packing slips and the labels within minutes.

Cons: I'm slightly discouraged by the increase of pricing as my business grows. It's very helpful to be able to ship from home.

After all the head aches...

Jun 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My fiance and I started a small fine art company. One of our biggest hurdles was finding the appropriate shipping interface that met our needs. Ship station did just that. Their Rate Calculator gives you an overview of all the possible rates you can pay for a specific package. Their customization options are phenomenal, ranging from modifying shipping labels with or without logos, thank you message, packing slips, order summaries, and client notification templates that provide all the information the client needs regarding their package are all what makes shipstation amazing. There are too many to name! Also, their customer service was super helpful for whatever our needs were. They were always quick about finding solutions to problems, most importantly, our customer service rep treated us like people and not just an account number. ShipStation meets all our needs and continues to excel our expectations! We highly recommend this company. Additionally, their set was a breeze and had no problems finding a compatible label printer. Amazing. It's totallly worth it's price.

Cons: There aren't many that we can think of. However, any of the issues that we did bump into were quickly resolved by our rep. One thing I can think of that does arise often is printer settings. It seems that ShipStation Connect (which enables your printers to be used with this web browser interface) tends to glitch often. Nothing a quick little restart won't solve.

ShipStation makes our job much easier

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and its almost like having an employee 24/7 at a low monthly price. Customer service is great and they take the time to actually walk you through any issues you might have.

Cons: So far no complaints or issues that ShipStation could not resolve. Without ShipStation it would be extremely time consuming for us to maintain our daily volume of shipments.

Efficient Service

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, good cost savings for Stamps.com and very responsive customer service. It's nice to have the discounts already built in.

Cons: Does not integrate with Wix or Squarespace. UX can be improved but overall a great website and good service.

Time is money and ShipStation saves me time

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can set everything up at the office and just drop it off.. No waiting on lines. Customer service is fantastic!!!! Always there to help.

Cons: Have not found anything bad yet. Still getting used to all the areas. Don't have any improvement ideas. So keep up the good work.

ShipStation simplified my Amazon business and saves me time and money.

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface Easy setup Personalized customer service Good trial period Integration with Amazon Integration with Stamps.com

Saves me money and time

Jun 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to stream line my shipping from my webstore, ebay, and amazon. I use to have to search for the best shipping price now able to find it quickly with ShipStation.

Cons: It would be nice to pay one fee and be able to ship unlimited shipments, instead of having to choose a plan for how many shipments you will do.

Best shipping software available.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In my opinion ShipStation is the easiest to use, and most comprehensive shipping software available. As a company that ships hundreds and thousands of packages per day, I wouldn't recommend anything other than ShipStation.

Cons: There have been times that it has been hard to connect ShipStation to our provider accounts. Luckily customer service has been very helpful in getting things fixed quickly.

Terrible experience, got into big trouble because of ShipStation

Jun 19, 2017
1/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy setup for your UPS and Fedex accounts.

Cons: The main reason I started using ShipStation was because I wanted my orders from one of the marketplaces to be imported into Quickbooks. I noticed in the beginning that not all of them were imported, and some of those imported had wrong prices. I told this account manager and she handed over this issue to technical support, they asked me to give them some time, but it's already 3 months have passed and last week I reminded them about this issue and they sent me some BS email that they are working on resolving it and etc. This would be OK, if not that now I have to delete all orders from the beginning of this year one by one manually and then enter again manually orders from the first 3 months, because services like this don't offer fetching orders older than 3 months. So I'm in a trouble, and I even paid for it. Would not recommend anybody using their services.

Ship station saved me time, money and super convient

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When I started to selling on various platforms I needed to find a program that would help me create packing clips and have easy access to copy and paste tracking numbers. Ship station saved me time and the headache of typing if all the tracking numbers for my orders.

Cons: I wish this program was able to save all the previous addresses I have sent items to so I would not have to type in the address for the same person again.

Easy to use and do not have to leave the house

Jun 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Connects to my website with ease. I can upload several orders at once and again with a ton of ease. The fact it prompts you and no guess work. I like I have the USPS as I main mailer system. Nothing better than supporting your local and regional postal service. You can add several stores !!

Cons: I had accidentally added my website store twice. I am having difficulty finding how to delete one of them. Due to this, when I go to print out shipping labels I have double labels showing -

Excellent Option for those looking to speed up shipping.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros: -Online Interface -Tons of integrations with both marketplaces and other business software. -Can contain product information -Support for multiple SKU aliases on a single product -Support for nearly all shipping channels. -Chat Support -Automated rules

Cons: While ShipStation does have many functions, there are a lot that still need to be improved upon. You cannot "delete" products, merely deactivate them. There is a limit to how much you can customize labels. When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

Easy to use

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I was introduced to ShipStation by a friend who also uses it for fulfilling orders for his online business.

Cons: Cost increases the more orders you need to fulfill per month Difficult to explore order histories older than 30 days.

Easy to Use Shipping Fulfillment Software Solution

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of my favorite features of this software is the ease of finding orders and checking the status of those orders. Plus, I appreciate how nicely it integrates with other applications like Finale Inventory, BigCommerce, etc.

Cons: When the shipping department changes its method of shipping providers, the tracking number does not get updated to the customer order.

Overall: The main benefit is the ability to track inventory accurately. This is one of my favorite features.

Excellent!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and integrate with my online shop! Very intuitive. Affordable and was easy to set up! Customer service has been great!

Cons: I don't believe I have any input for improvement. Sometimes I wish I didn't have to refresh and import my orders manually, but it's not a big deal to me.

ShipStation makes it simple to ship

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipstation's platform is extremely user friendly, and in the event that you need help with something, their specialists are very attentive and willing to help.

Cons: difficult to explore old orders/shipments. Also setting up shipping carriers can sometimes be difficult becuase of the communication between ShipStation and the carrier, for example FedEx.

Shipsurance

May 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features are user friendly. Able to connect to different channels & platform. Shipstation made the shipping process a lot easier if you are multichannel selling. All orders are synchronized into Shipstation.

Cons: We were using Shipsurance and got charge for each time we purchase the insurance. This is not transparent at all. Customer should be informed for additional service charge.

Fantastic Time Saver with a Couple of Warnings

May 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic interface and a huge time-saver. I do about 30-40 orders a day and would be lost without ShipStation. Their support is wonderful and I have not seen any downtime at all in several months.

Cons: If you are an eBay or PayPal shipper, be prepared to pay more for your shipments in some cases. Stamps.com (ShipStation postage supplier) does not offer the same discounts as eBay and PayPal. Also, the program (for Mac at least) does not notify you when there is a problem with the printer. It just sends the print job and you never know if it had a problem until you actually go to the printer and look.

Best Decision We Made For Shipping

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use, links to all of our accounts, single login for all our shipping needs, prints packing slip along with label, returns are simple. Absolutely love this program. Can't say enough about it.

Makes tracking multiple shipping channels easy

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShipStation makes it very easy to look up a transaction id and all the information about that transaction, including the customer's info, tracking info and address.

Cons: It's doesn't auto refresh the incoming shipments fast enough. We have to manually refresh the shipments, which isn't a Con, but just wish it would auto-refresh.

Saves me SO much time

May 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I LOVE how much time ShipStation saves me from having to go to the post office every time I need to ship out an order that I've received in my shop. I save hours a month, which is well worth the monthly fee. In addition, ShipStation has lower prices than the post office's online website, so it pays for itself.

Cons: Sometimes finding an order is confusing and shipping internationally is confusing as well. However, the system is easy to use overall.

First time's a charm

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to begin using; it is a lifesaver when selling across multiple channels. i save more time than ever imagined. amazing for starters.

Cons: shipping labels sometimes have to be reprinted. little support when trying to increase usage and learn about more options on the site. inventory option needs easier workflow. wish we could build on terms rather than charges per use

Love that service. Great help.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to get used to, love all the settings and customization. easy to manage many orders. good price for value.

Cons: Cant see total order value on multiple selected orders. Can be a little faster maybe... Amazon weight is not matching the Shipping weight field but just a regular "weight" field.

Extremely Efficient App!!

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: An Extremely efficient. I do all my shipping and even some order task without even leaving the app. I can even print labels to printers in other locations. Very happy with it.

Pros: Easy, efficient and affordable. It's very simple to use and fast. It allow me to save time and money.

Cons: Will be good to have an address verification area where It brings addresses format options when we have to deal with invalid or incorrect addresses. I use usps.com to verify errors on the customer's address.

Easy to use

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A very efficient app that meets all of my shipping needs. I can see all my orders in one place. Easy to request a pickup.

Cons: I would like to see it expand to more platforms like Moonclerk. That is the only con I can think of.

Regular

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great site and very easy to learn and understand. Makes my life easier and gets all the work done. I can't imagine running and e-commerce website without it.

Pros: Website. Easy to learn Easy to run Helps send confirmation and tracking information to the customer.

Cons: Emails don't go through to client when I put manual orders Can't add postage after already bought the first time

Recommendations to other buyers: No recommendations as of now.

Shipstation is the perfect shipping tool!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love how easy Shipstation has made it for me to buy postage and print labels. It has synced with my Squarespace store and has made the whole shipping process very automated and simple. When an order comes in, it just takes a couple clicks and then I have a nice looking pre-paid label to stick on the box.

Pros: Easy to use, time-saving. It integrates well with my Squarespace site. When there are sales I just go to my Shipstation page, make a couple of clicks, and I have a nice official label to stick on my package, with the tracking info automatically sent to the buyer.

Cons: No real cons that I can think of...Perhaps the fact that it is a separate site that needs to be accessed instead of being built into my Squarespace account is a con, but that fault probably lies with Squarespace and what they will allow.

Recommendations to other buyers: I would highly recommend ShipStation to anyone with an online store.

Once properly configured, shipping is super easy

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automating and batch features make shipping super straightforward and simple. Support is fantastic, especially when you're first starting out.

Cons: The interface and structure are a bit confusing, but you'll get the hang of it pretty fast and the interface customization allows you to configure the information display exactly how you want it. The service is a bit pricey, especially as you ship more packages, but it's 100% worth it.

Get ship done!

Apr 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super easy to use

Cons: No inventory management

Overall: Shipstation really helped us with our multi channel fulfillment solution. It really helped us increase our speed with fulfillment. The only lacking aspect is inventory management. I would recommend using a 3rd party inventory management system if you have lots of SKUs and products that can get lost in your warehouse. If you don't have very many that can be easily found then you can get away with just using ship station.

Friendly, time saver with room to grow

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Speed User friendly for most part Great customer support Free trial allows you to get true feel of features available Batch shipping and customs forms are huge time savers

Cons: So many settings jumbled around in a bit of confusing mess makes it hard to remember how to change certain features "Less is more" The pricing plan needs work- we are right between the smallest and second smallest plans. There needs to be a middle option because we ship more than 50 a month but not reaching the 500 mark and dramatic price increase. if there was a plan for200-250 a month that would be perfect plan

ShipStation: Shipping Made Easy!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using ShipStation for over 4 years now. After demoing many other shipping platforms ShipStation comes out on top every time! We sell on multiple marketplaces so it was very important that our shipping software integrated well with these. ShipStation has seamless integration with Amazon, eBay, Shopify, and many more. As far as shipping carriers go, ShipStation integrates with all the big ones; UPS, USPS, FedEx, Stamps.com, Indicia, etc. And last but not least, SS also works great with inventory management platforms such as SKU Vault and Stitch Labs.

We have a decent amount of turn over in our shipping department. And with ShipStation being so user friendly, training new employees is never a difficult task!

I don't know what I did without ShipStation

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've been selling online for seven years and it's always been a hassle to visit each site and prepare shipments. I was hesitant to try ShipStation because it was one more monthly fee, but I wish I'd starting using it a long time ago. I can see outstanding orders for all three of my stores and print postage from one screen. I'm still learning to use some of the features, but I'm anxious to check out some of my options, like batching and presets. ShipStation is more than worth the monthly fee!

Cons: I seem to have trouble every time I want to add funds for shipping or insurance. It will tell me there's something wrong with my card, but if I keep trying it will eventually work. Unfortunately, this happens when I'm trying to ship postage to get a package out the door.

Great for Woocommerce retail site

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use connection to Wordpress/woocommerce set up for emailing customers is easy Business discount on shipping rates

Cons: I'm overall very happy, but there is some confusion on setting up channels for emailing customers. It took some trial and error on my end to achieve what I wanted, but now it's great.

Great service

Apr 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I like ShipStation a lot! It's easy to use and linked to my shopping store so it sends confirmation emails fast and smoothly to my customers. Only complaint is there isn't an option to pay as you ship; maybe a small fee on each package for those who don't ship much like Shippo offers would be ideal with ShipStation. Something to think about I guess.

Pros: Good customer service, so seamless and easy to use and monitor

Cons: Pricing can be fixed better. It's aimed at higher rate shipping folks, not occasional shippers.

Recommendations to other buyers: It links well to your online store and is super easy to setup.

Increases productivity and pays for itself!

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipping discounts, multiple channel importing, increases productivity, what more would you need. We highly recommended ShipStation over all the alternatives. We tried them all.

Cons: iOS App sometimes freezes up, no biggy. A restart of the app fixes the problem. We have used the software now for over 6 months and would have found any other issues or problems and to date have not found any.

Takes the pain out of logistics

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use ShipStation to ship pins I design and sell online, worldwide. ShipStation makes everything a breeze. Even with international shipping, it becomes painless.

Pros: Ease of importing orders and printing shipping labels Automatically adding customs forms to labels when shipping to other counties

Cons: Haven't found any yet.

Recommendations to other buyers: If you need to make frequent shipments, anywhere in the world, try it.

Good Product For the Money

Apr 04, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This product works well if you don't want to spend a lot of money and don't want to do a whole ton of customizations. The automation rules are powerful and have been useful for our business.

Love Shipstation

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipstation is so easy to use and I love that it keeps track of my shipments. So when customers didn't receive their order, I can easily look it up and track it down. Also, this product is a MUST have if you do international shipments. Make shipping so much easier. Finally customer support is very responsive and the tutorial videos are amazing!

Cons: My shipments can be sporadic in that I'll ship 5 packages 1 month and 300 the next month. I wish I could easily change plans or inactivate my account for the times I don't use the service.

Best Shipping Software yet!

Mar 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best shipping tools I have used in a long time. It is a one stop shop for all shipping needs. - integrates with our store - Sends shipment notifications with tracking numbers to the store automatically - Works with all providers. - Has an app for the phone or tablet.

Cons: The app for the ipad or phone needs some work. If there is an error you will need to login from a PC to fix. Sometimes something simple can be a big headache.

Amazing customer support!!!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are quite a few pros I've found to using ShipStation. I like how they keep track of the statistics and emails of my customers, but the biggest reason I will continue to use ShipStation is for the Customer service/support. Brock has been the BIGGEST help to me [multiple times]. I know any question I have regarding shipping orders, he will be able to answer. He actually took the time to call me today instead of Instant Messaging to resolve some issues. His knowledge in this area is impressive and helpful to say the least. Being able to have an efficient way to ship my products, AND have help with whatever issues I end up having is the best. I appreciate ShipStation hiring such knowledgable people and will continue to use this service and spread the word.

Cons: There are no cons that come to mind. I've gotten help whenever I needed it, and I appreciate the insights the app gives me on my businesses growth(or lack thereof).

Love ShipStation

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is phenomenal - they give every member an individual account manager who is always extremely helpful and easy to reach. The service makes all of my shipping needs super fast and easy, and helps me get the best deal.

Cons: Everything overall is pretty great, but it could be easier to connect to shipping accounts and find out exactly what discounts are available to you through the website.

Complete shipping platform for small and large companies!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Im so happy I switched to Shipstation! The integration process was really easy and they have a lot of functions that I didn't have in my old shipping software that I needed so bad! Not only Shipstation will be useful to ship your packages, it will also have awesome reports, easy to access, and helps you keep track on your net revenues everyday! Can't believe I wasn't using it before!

Pros: Easy to set up / integration to any platform free trial Customer service always available

Cons: A little bit pricy compared to my old platform, but I don't mind paying more for more functions

Recommendations to other buyers: Go with it! small, medium or large business, it will work!

ShipStation has been a great choice for our small business!

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It has streamlined our order fulfillment / shipment process and made it a lot more efficient. It's also so convenient to have all of the orders from our different shop platforms in one place and also to see the comparison between different shipping providers and their prices when fulfilling an order. We are very glad we made the switch to ShipStation!

Cons: There aren't any significant cons we have encountered so far! There have been little things here or there that I wish were more intuitive, but nothing major.

Work great for us!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ShipStation is a great solution for woocommerce. It was very easy to integrate and give us all of the tools we need for our business. Orders are imported directly from our woocommerce store and we can print labels and packing slips with ease.

Pros: Easy integration, affordable, and super easy to operate.

Cons: We have not found any issues.

Recommendations to other buyers: If you are looking for something easy for your shipping needs...this is the solution for you. You can use various carriers and no matter what e-commerce platform you are on they integrate nicely.

Super Website for Shipping

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been thrilled with Shipstation. It saves me so much time getting orders out the door. Super easy to use with a lot of features, like branded packing lists and email shipping confirmations.

Would like more options for printing invoices

Mar 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cost seems to be effective, although our volume and short length of experience with ShipStation has not allowed us to encounter any potential issues finding or viewing shipments buried in history.

Cons: The issues I've experienced include not being able to print packing slips for externally fulfilled orders and not being able to easily "unvoid" a voided shipment.

Awesome shipping software

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love ShipStation. I use it with my etsy shop currently and I love that it makes shipping many packages at once easy. I have recommended it to many of my friends. There is room for improvement in terms of features offered, but they are not anything that make the experience bad overall.

Pros: Integrates well with Etsy Fast and easy to use Cheap monthly fees

Cons: Has a learning curve - making it a bit difficult at first Shipstation connect can have more capabilities i'd rather pay by package than pre-pay Wish I could buy more sizes like regular stamps

Recommendations to other buyers: Try it out for the month! I tried out various solutions first and realized ShipStation was the one <3

Saved our business

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Ship Station saved my business and cut all my shipping costs in half! I went from shipping out of my dorm, to shipping in a professional office thanks to Ship Station!

Pros: Ease of Use Multiple users Multi carrier integration Ship-surance

Cons: Customer service is not available nearly enough Inventory tracking system

Recommendations to other buyers: Its the only shipping manager platform that I could find that was simple to use and integrates with nearly every carrier you can imagine

Convenience and speedy

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you do a business online, like selling on eBay, Amazon, definitely reach out to this shipstation site. It's so worth your money. I am using a basic mode which is $25/month. I have no regret using this app. It helps and saves me a lot of time printing labels.

Pros: - Fast printing speed - organized tracking number and pick lists - smart to recognize if there are double orders that came from the same address or buyer and the app will notify us to combine order which saves us money and time.

Cons: - so far I found no flaw to this app.

Recommendations to other buyers: Come on. It's $25 a month and you can boost your sale more.

Saves time and helps me keep track of shipped items

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the fact that shipstation is in my price range and has a plan that my side/small business can grow into. It also has great features for printing return labels to get products back to us.

Cons: Only issue I have found is the username/email retrieve password was a bit weird for me but I got it sorted out pretty easily.

Great App

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I think that the app has been a great help to my company and the way we do business. I use it daily and often update my customers orders with the app as often as possible.

Pros: Great user friendly interface

Cons: Sometimes slow but that could be due to internet connection speeds

Recommendations to other buyers: Continue to develop the app

Great system so glad I found it

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great system. I'm so glad I found it. It makes shipping super easy from multiple selling channels, you can print postage directly, and the reports are pretty helpful!

Pros: The while service is wonderful

Cons: Sending multiple packages wit USPS could be improved, but it seems that the issue is in USPS' side. Multiple packages with UPS works great

Recommendations to other buyers: Certainly would recommend

Amazing Software, Great Support. Would Highly Recommend.

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Shipstation tracks packages, manages inventory, labels, and shipping. integrates easily with many different platforms (eBay, Amazon, Shopify, Etsy, ETC.) Ship station can also automate most client communications including eBay feedback, email marketing, messages, and much more. It's like having a custom built CRM that was specifically design for ecommerce / marketplace sellers. It's not something you HAVE to have; almost everything it does can be done manually. Trust me when I say that once you do use it,- you will wonder how you ever lived without it.

Pros: - Customer service is awesome (live chat, phone, email, etc) You're also assigned your own dedicated representative that learns your business model & account. Helpful since they will learn your account over time with you. - It's inexpensive compared to similar software. - This a pro AND a con (see below) but you also get a free stamps.com account with Shipstation. In reality its stamps.com that handles your USPS labels (that includes billing for shipping). - The software just works. It does it's job and it does it extremely well.

Cons: - Don't get why PayPal isn't offered as payment source to ship labels / pay monthly fees. (I ended up just getting paypal business debit card) - Wish they revamped the pricing structure. If your selling 500-600 avg. each month. Your being charged the same each month for someone that sells 1400-1500 products. Seems to me a pricing structure: 100 / 250 / 500 / 1000 / 2000 / 5000 would make more sense and entice more lower volume sellers to use it. - SS & stamps.com - The only problems I have had were due to stamps.com and not Ship station. When this happens, you have to reach out to stamps.com for support which can be like pulling teeth. This means your sometimes having to call/email 2 different companies if your having problems with something. - No offline/desktop version of the software.

Recommendations to other buyers: Spend some time setting up your preset templates and getting used to printing batch shipments. Also, Shipstation Connect is their offline software that can weigh your print your labels and weight your packages for you (with USB scale). Amazing how much time this saves you for each package.

Never thought I could use a paid monthly tool, but ...

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My website has been online for years and I always printed labels directly using the services included for free like eBay and USPS. I picked up a Dymo 4XL printer on a Black Friday Deal off Amazon and I couldn't use it for USPS directly. So I looked around and I was able to get a two-month trial to ShipStation. Never would I have thought I would be happy to pay a monthly fee for a service. It does so much that I used to do manually like leave eBay reviews after transactions, send out customer emails, and more. Definitely worth the money.

Pros: Easy printing of labels, almost automatically. Sends automatic emails to customers upon item shipping and delivery. Automatically leaves feedback on eBay so I don't have to remember to do it. Save on monthly Stamps.com monthly fees. Much much more.

Cons: I had to upgrade to a month service because of my monthly shipments, but apparently the emails it sends out is branded by ShipStation. Automatic printing of packing slips and/or shipping labels as the order is received. I would like packing slips so I can look at my orders without having to go to the website all the time. Maybe an extra tier of service. A way to classify a line item is shipping costs. I receive PayPal orders and the line item is seen as a sale item, not shipping.

Recommendations to other buyers: Use the free trial of the service. I never thought I would pay for a service especially since I thought I could do it for free. But it has so many valued added services that it definitely makes it worth the money.

Good solution to medium-volume shipping

Feb 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We use ship station to ship out about 5 to 15 orders per week, we have it linked to our UPS account and to USPS via their stamps.com connection. It definitely helps save time comparing services and keeping track of our shipping costs.

Pros: -save time comparing services (UPS vs USPS vs FedEx, etc.) -great USPS rates -integration with our e-commerce site was pretty straightforward -good for shipping bulk orders (we rarely do this, though) -pays for itself quickly every month with USPS rate savings

Cons: -the interface is not the most intuitive/slightly complicated (but works for the many many features of the app) -wish you didn't have to refill your account for payments under $10. Would be better if it just directly charged us for each order even if it's under $10. This complicates our accounting and seems unnecessary. -customer service is not as responsive as they could be

Recommendations to other buyers: Great if you spend a lot of time each week shipping and preparing shipments through UPS and USPS, etc. Can definitely save you money and time, especially through USPS.

I cant believe I waited to switch

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I used to use Shipworks for over 5 years. It had so many limitations. When Shipworks went down for several days I had had it. I switched and never looked back. GReat integration with all my storefront and shipping methods

Pros: ease of use. quick updates

Cons: Cant find one yet. None

Recommendations to other buyers: Get it dont wait

Great Time & Money Saving App

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love Shipstation, because it helps me save time and money. Two very important things for a small business owner. I am a jewelry designer and metalsmith.

Pros: All my orders are in one place, making it easier to schedule my time and plan my production needs.

Cons: Tracking doesn't always update from USPS.

Great Prices and Increases Business!

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Since I started using shipstation to offer lower shipping prices I noticed that my business has increased a lot. I can also afford to offer free shipping promotions once in a while as well.

Pros: Free Stamps.com account Lower shipping prices Fast and easy to use website

Recommendations to other buyers: Try it out.They have reasonably priced tiers so anybody from a small business that has only a few shipments a month to a big company with many shipments can afford to use it.