Who Uses This Software?

E-commerce sellers and online merchants that ship merchandise to their customers.


Average Ratings

334 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    No contract, cancel any time, Free 30 day trial.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ShippingEasy
  • www.shippingeasy.com/
  • Founded 2011
  • United States

About ShippingEasy

ShippingEasy is online shipping software for e-commerce sellers that integrates across platforms and marketplaces. Reduce cost with the lowest USPS rates on shipping labels or connect your UPS/FedEx account. Save time by optimizing your order fulfillment operations through powerful features like batch label printing and automated postage selection. ShippingEasy now also offers Inventory Management. Software is free for up to 50 shipments per month. Get started with a 30-day free trial.


ShippingEasy Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

ShippingEasy Reviews Recently Reviewed!

The absolute BEST customer service in the WORLD!!!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. This product has been easy to use from day one. The help with integration was phenomenal, and any time we call customer service they are helpful, calm, and pleasant to deal with. We really like everything about this software.

I really appreciate the customer service at ShippingEasy!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that it updates all the marketplaces with the tracking and I like that you can set automated shipping rules so you only have to do a couple of clicks to print the same kind of item.

Cons: .

Overall: It really does make the shipping easy.

New to Shipping easy for my company and thus far it has met all of my expectations.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It does what it says it will! I don't have to hand write labels! The ease of being able to review all of my pre-orders is excellent and something I would have had to deep due into the back office of my website for had I not decided to use shipping easy. Learning how to navigate the site was easy with the use of the support time on hand to be called and they were always extremely friendly when directing me to site offerings.

Every time I need help the Shipping Easy people help me!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is fairly straight forward even for a non computer person. I have been thrilled to talk to live customer support every time I have a question.

Cons: It does not do it all for me. I still have to do my part... Really though, it is all right because it is fairly straight forward.

Overall: Easy to run our shipping!

Melody, my customer service representative, provided me with exceptional customer service!

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how integrated this software is for my WordPress website; the ease of use coupled with the user interface really makes it beyond compare.

Great!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very flexible and customizable. I like the additional flexibility of manual order packing slips which I just learned about.

Cons: Variations in USPS CPP vs. other sites. For some reason rates tend to be higher than that of Shippo or others

Great customer support and easy to work with!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of the software is great and easy to use. The program is straight forward and I love the ability to auto print labels.

Cons: There really isn't many I just wish the software would integrate with reverb platform every other platform connects well with shipping easy.

Overall: Ease of shipping.

Shipping Easy has always been amazing to work with since I first began with them.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love how it automatically populates all of the important information so it only takes me just a couple of minutes to finish what I need to do per package. Also their customer service is truly amazing!!! everyone there is extremely well trained and helpful. I tend to use their chat feature when I have a question.

Overall: how quickly and easily I can get my orders processed.

Customer service is so much better than ship station

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I can actually call someone and get help. They even helped me understand how to automate even more of my shipping. It was their suggestion to give me more help.

Cons: It does not let me change carrier according to day of the week. Please add this feature soon. Let me know as soon as it is implemented.

Customer service is always so helpful and personable.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shipping Easy lives up to its name! It's so easy to use and a HUGE time saver! I love being able to combine orders, and it's integrated well with my Shopify store. Very happy!

Overall: Time saver, organization

Very easy to set up and use . Great interface - great customer support

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface ! Print is easy and super convenient - fast! never giving any problems - I used Shipworks -and it was a nighmare compare to Shipping easy - Love it

Overall: ease of usage

Cory was VERY helpful. He went above & beyond his job duties to help me fix an issue (w/ my printer)

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, I like that its easy to use. You walk us through it when we get started and the help line is KEY!! Thanks!!

Overall: time savings is the biggest

The best customers service of any company I have dealt with over the past 20 years in business.

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is easy to use and it has minimized shipping mistakes. A human always answers the phones quickly and issues are normally resolved within minutes. I researched many companies before I selected Shipping Easy. One of the most important aspects of my selection process was having a company that could help me get up and running with minimal effort. They held our hand through the process and basically set up everything for us and then went over everything to help us hit the ground running. I have never had this level of customer service from any other company.

Cons: The 35 character limit for international shipments has been a huge issue for us. I still use an alternative Endicia account to print international addresses with the 35 character limit issue experienced in Shipping Easy. I know Shipping Easy is actively working on correcting issue and feel certain they will resolve it in the near future. If not for this little challenge they would have received all 5 star reviews. Even though this issue has been a challenge for us I still love the software and will continue to use it.

Pretty cool software

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Their interface is super easy to use, love the features they already have. And the tech support team are all rockstars!

Cons: It takes time for new features to release, but the good thing is that we're able to log feature requests in the tool.

Overall: Making shipping a breeze!

Cory was very helpful and found the problem I was having.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very very great, fast customer service. They walk you through step by step and always find the problem.

Cons: It's confusing in the beginning to have to download the connect easy program and get the printer all connected, but once it is set and ready it is easy.

Overall: Fast easy shipping from my home, customer service all hours of the day and night.

We use this software for our eBay department. It is so easy to use!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how clean the overall look of the program is. It's easy to navigate. Always great customer service.

Cons: I wish you could have more options to search for a previous package. Sometimes it won't pull up a past order on the customer's last name, even though that is a criteria you are supposed to be able to search by.

EXCELLENT customer service. A actual person answers the help line number which is clearly posted.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and intuitive to figure out new things. The best thing is the customer service. The help line number is clearly posted on the main screen and is answered by a friendly and knowledgeable person that has always been able to quickly answer my question. Their great customer service is really appreciated!!!!

Cons: Wish it would keep a longer shipment history timeline so I could look up older shipments to confirm addresses

can't live without it now that I know about it

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super user-friendly, very powerful, a must for multi-platform selling. The customer service reps is awesome, but really they are all super helpful

Support team has been great to work with. Love the main interface and design.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Software is clean and easy to navigate. There are several features that I wasn't even aware of until speaking with support. The connecteasy feature is great and the reports are all easy to run and have all of the information I need. Integration with WooCommerce was super easy to set up as well.

Cons: Would love to see the ability to assign more than one admin to an account and to be able to have client specific inventory and reporting under a single master account. I am running multiple accounts right now to make up for the lack of these features. Would also love to see integrations with CRMs such as Limelight, UltraCart, and Konnektive to name a few.

Overall: Easy shipping interface and inventory management were the main things I was looking for. This software does a really good job with both.

Really wonderful

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity but with full features and great support. It allows us to streamline our shipping and orders and they add new features often.

Cons: I can't think of a con. I guess even more integrations with WooCommerce would be cool but they are doing great so far.

OK but i need more

Oct 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: it is OK but for almost a year it didn't seem they have developed anything new.

Pros: great customer service, easy to use. you can actually talk to them and ask questions. they are very patiant.

Cons: inventory not so clear. i was trying to find out how much was initially added... couldn't find it. cost way too much for the value, missing reports, not a lot of integrations

Great stuff.

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bulk shipping and quick ship are FANTASTIC

Cons: Meta data of releases gets mixed up. International customs forms use the same variant for each item despite our product having several colors. Many products for some reason all have the same product image once imported from shopify, etc. Shipping Easy can sometimes confuse weights between CD and LP variants, making it unreliable.

Melody is amazing. I moved and my devices were not showing up. Melody solved all of my problems.

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No double data entry!!! I love it that I don't have to re-enter addresses, enter scale readings, or fill out customs forms except to verify HTS codes.

Cons: No cons. It's great. I have no complaints whatsoever about the software, except I suppose that I had to jump through some hoops to get it reconfigured properly after my move. But Customer support representative helped me so Shipping Easy gets thumbs up.

Smooth and pleasant facilitated by support team.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: One of the customer representatives was helpful and facilitated a fluid exchange of information. Even offered information I didn't know was available.

Overall: Ease of use. Good formatting.

I contact Support via chat and Account Manager was so helpful! She was patient and thorough.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love its that is easily integratable to other softwares, we use it with platforms and always find it easy to connect.

Cons: I wish the reports were more customizable. I would like to have secondary controls for inventory management. Currently, I exported the daily shipped report and from there I enter in a secondary spreadsheet .

Does the job, easy to figure out, Best customer support! always know their stuff and very friendly

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It saves me money compared to other sites, and I especially appreciate the ability to batch shipments. Batching is a big time saver.

Cons: The only thing I can say I a unhappy with is having to tell it to save addresses. It would be so much more helpful if it did it automatically; I don't always remember to tell it to save.

Overall: easy, timesaver, fantastic customer service

I swear ya'll have THE. BEST. LIVE. CHAT. SUPPORT. IN. THE. LAND. EVER!!!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Very easy to get answers when you have questions. Support goes above and beyond when assisting us.

Cons: No barcode scanning included in software solution. Don't like needing to purchase a separate software to implement barcode.

I absolutely love everything about SE! Best decision I made for my business.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was hesitant to leave at my previous program out of convenience. I had no idea what I was missing. I love everything about this shipping software. I feel like it goes above and beyond. The ease of the platform, the convenience it brings to keeping order info and tracking in one place, the many features it offers and the customer service, all make running my small shop business so much easier.

Cory was amazing in helping me with kindness and expertise.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I most like the customer service, every person I have spoken to has been really knowledgeable on the software and have helped me with ease.

Cons: I do not like the way the back key works on it. That is where I usually get into trouble. But customer service always bales me out quickly.

Easy to use, mostly self explanatory, and great support team behind it when you need them.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, organization and location of everything makes sense and feels right. Alot of options for reports, and rules.

Cons: The only issue we came across that is a disappointment is the fact that there is no second warehouse option. SO if you have two different locations you will need to keep track of inventory only on one.

Overall: Automation of inventory and shipping all in one place

I've been using ShippingEasy for almost a year now, and I'm extremely satisfied with it

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easily it integrates with my online store, and how it handles shipping discounts, and the option to save my preferences.

Cons: I would love it if the software could integrate with Kickstarter, honestly that's my only complaint about it.

I've been a huge cheerleader for shipping easy. I've tried them ALL!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of USE! Seriously, I've tried tons of software. This is by FAR the easiest, cleanest and user-friendly set up for shipping.

Cons: Barcoding is useless. That could REALLY be worked with. when items are packed and scanned, inventory could be updated accordingly.

Overall: I've grown exponentially. I ship quickly and I am bulk batching like a champ! It's a HUGE time saver.

Excellent experience. Super easy to use. Makes my life so easy.

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to use. I can track my packages with just a glance. I pre-set my shipping requirements because almost everyone weights the same. It's just too easy.

Cons: Refund doesn't show pending. There really isn't anything else I would change. The mobile interface could be updated but overall, amazing product.

ShippingEasy enabled me to increase output while reducing the hours worked.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it aggregates all of my e-stores into one shipping solution & avails me of commercial plus pricing.

Cons: The price! Reduce my monthly fee! I'm always happy paying less money for services I use--what small business owner isn't?

Overall: Increased output, fewer hours worked, money saved on postage. No more going from site to site to site's admin panel to print out packing slips and automatic submission of tracking IDs is the BEST.

Huge Time Saver!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program saves me soooooo much time! I spent the time to setup all of the auto features and now my shipping takes a quarter of the time it used to!
I'm pretty happy with it! There was a small learning curve but all of the info is there for you! I even took one of their classes on email marketing to help but it turned out to be super user friendly when I tried.

Overall: Saves me an insane amount of time!

Perfect!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shippingeasy makes it easy to ship all our orders. You don't have to be a genius to use it and if you can't figure it out the team at shippingeasy is always there to help.

Cons: One thing I don't like is you can't do 1 of 4 shipments so all 4 labels come out for one person with 1 of 4, 2 of 4 and so on.

The best shipping software for your money

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Free option that lets you ship up to 50 labels Easy re-print and refund of unused labels Easy to batch print packages by weight, zone or speed Integrates with Shopify seamlessly Can print custom (one-off) labels

Cons: Top menu options could be more intuitive Only integrates with USPS Custom label creation not super intuitive (but you can figure it out with a little poking around)

The support staff is AWESOME

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Relatively easy to use. The CHAT SERVICE. WHY does every company not offer this?!

The support staff was incredibly patient and just spent the last hour/hour and a half helping me print 140 labels, so I didn't have to do them one by one. *tears of joy*

Excellent service from Taylor. She totally solved my problem and saved the day!

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Fairly intuitive. Good reporting. Interacts well with our WooCommerce/Wordpress ecommerce platform.

Cons: I have been using this software for around a month. As such, I do not have enough experience to indicate negatives.

Amazing

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly, easy to work with and makes my job easy. The customer service team and myself will be enjoying this software everyday! Also, the customer service rep was great and very helpful, overall he made our experience even better with such great customer service!

Shipping Easy has the best customer support out there! They have fixed my problems again and again!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is great, but the customer service is outstanding! I can always count on someone answering the phone, speaking English the way I speak it, and solving my problem, or giving me an easier way to do what I'm trying to do.

Overall: My shipping is streamlined, quick and easy. Customer service is great!

So great and easy to use!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How it syncs my PayPal customers info right into my Orders list with no issues! And the customer service is Impeccable! So great and easy to work with! They walk you step by step through what you need help with.

I was having trouble updating my card information for USPS postage purchases ; Thanks Bailey~

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's pretty user friendly. Not know anything about the software I am able to set up shipments by simply following the steps.

Cons: You have to flip between queues more often than I would like, but as long as you have done a few packages you begin to understand the workflow.

Matthew was awesome! He helped me figure out why every order was printing twice.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use and customer service is always helpful. Shipping Easy provides a place where all of our orders are organized and in one place.

Cons: Sometimes our orders double print and sometimes the system can be slow. Other than that we really haven't had many issues.

Overall: Its a fast and easy way to ship out our online orders on a daily basis.

I have had to chat with them twice both times with Jacen. It was great and easy

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Their willingness to get things fixed. Most could probably do it themselves but I am a novice. They were awesome.

Cons: Having a 100 character minimum required. Wrong! Their hours for support. I need Saturdays. Xxxxxxxxx

Overall: Makes life so much easier not running to Post Office and waiting in line almost daily.

Customer service rep was AWESOME!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to use. You don't need to be a computer genius to use this software. And if you have a question the support team is awesome:)

the support staff was fantastic

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support staff was support driven and sales oriented. He listens, accepts faults moves past them and offers solutions.

To answer the question, the software's primary "pro" is it's ability to save time in shipping as well as data flow between my software and itself.

The added features like mass email is outstanding... This pretty much cemented my account with shippingeasy. This just simplifies my life and saves my company money.

I love it and that's rare for me to say about.... Software.

Cons: Moving from the orders page to the shipments page is odd. When I create a shipment on and individual order, I should be able to immediately setup my label to printed.

Your plug-in for wordpress/woocommerce did not initially work on my server. I was served the error: Warning: in_array() expects parameter 2 to be array, string given in /home/.../.../.../class-wc-shippingeasy-integration.php on line 21

I fixed this error myself by commenting out the line and reported it to customer support in an effort to help you guys out... No luck, I was brushed off.. And that was even after pointing out that I am my own webhost and willing to modify my Apache/PHP environment to match your requirements. So, I am running your software with my fix in it...

So that's a "Con"... You guys should be a little bit more open with people. Smart people do incredible things when they work with more smart people...

Overall: an easier daily life....

Easy as always, chat was helpful.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use across multiple cities/platforms. Anyone on my staff can print orders to me, or print shipping labels.

Cons: Nothing, it's all great. I would only change the customization options on the packing slips to pull a live image instead of a cataloged image.

Shipping easy lives up to its name!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and takes the hassle out of shipping. The customer service is superb, and are super helpful and friendly in our chats.

Overall: Easy to use software, discounted rates and great customer service!

Excellent, efficient and economical

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple layout makes it easy to use. Flexible with useful options. Information can easily be edited and corrected between original input and final payment - this especially useful when formatting address details for international shipments. Always MUCH easier to input and operate than the websites at USPS and Canada Post

Cons: Only slight nuisance factor is the layout when entering a name and then having to insert the email address before the mailing address- so two "copy & paste" motions are needed at input.
One efficiency suggestion would be for the zip code/postal code to be entered first and using software such as "address doctor" to confirm and verify the standard street address.

Overall: Excellent, easy, efficient and economical - what more is needed ?

Biggest No Brainer ever

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, customer support is staggeringly responsive and helpful compared to competition and the software is quite logical to use.

Cons: wish i could program my orders and default packaging better than i can (could be a user error) AND would like the software to say "Fedex vs. USPS - and USPS wins by $1.45, go this way to save money"

Cory was GREAT in helping us with setting up our Magento store. Thanks Cory YOU ROCK!!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy (as in the name) to use and has several functions to help you grow your business. Shippingeasy support by far is better than any customer support we deal with. The integration to either Fedex or UPS is easy to set up. We also use another store to import our online sales and that process is step by step on their website. If you still can't figure it out on your own then the customer service team will!!

Cons: Really the only thing that we wished we could do is search by Business name once a package is shipped and when searching for a name you can enter only the first OR last name and not the first AND last name. Other than that this product is great. I would highly recommend it if you are thinking about a shipping software.

Overall: Easy to use.

My experience with shipping is great!!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything is so simple and easy. you save so much time. I just transferred to Shipping easy, et now shipping is easy. Just like its name.

Overall: Save time.

Best decision we've made for fulfilling consumer orders

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ShippingEasy app has drastically reduced the time it takes our staff to fulfill consumers orders generated from our website.

Customer service is great, tough to figure out how everything works.

Jun 15, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the pay on use return labels. We're a personal shopper service and ease of returns is very important! To pay some amount to print a label and not pay shipping unless its used is very helpful!

Cons: Its tough to figure out how to set everything up. The system is made for rules and automation, but our business is new and has some variation. Its been to navigate and use.

I've worked with multiple shipping platforms for my small business and Shipping Easy is the BEST

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hands down the best customer support I've every had! Both Brie & Cory were extremely knowledgeable as well as friendly. Understood what we wanted immediately and went about making it happen. The platform is geared for those of us while not tech savvy still need sophisticated software for cheap and easy shipping. For the cost this is truly the best shipping platform available.

Cons: I'd like postage to automatically be pulled from my PayPal account in exact amounts and not have to purchase in block amounts.

Overall: this has cut down my shipping time by half. The advantages of being able to keep my customers informed about the status and progress of their shipment is an incredible tool to help my business expand and grow.

Great customer service!!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How quickly you can send out a package and the customer service. When I have a problem they always answer the phone and always help me right away.

Cons: .

Best customer service experience ever! This guy deserves a free lunch!

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is the best around! They help to make it dummy-proof. Even a tech short busser like myself can use the site with ease.

IM having a difficult time setting up

Jun 09, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It works with lularoe. It works better with mac. it also works with my printer and scale that a previous purchased.

Cons: not as easy to use at the last software. I having a a lot of trouble setting it up. I pretty good at figuring things out its a lot to get use too

Overall: It works with my billing platform from lularoe

Had problems with getting my batches to print but support staff helped me! He was wonderful :)

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Love that you have all of the filters for your batches. Great customer service. Love that it works with Shopify.

Cons: when the error symbol stays there after you have already fixed the address and weight and won't let you click on it to fix it again (because it's already fixed) and will not let you print the batch.

Awesome customer service, the best I have in a LONG time, he was amazing 5 plus stars to him

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything is spelled out for you and easy to walk through, if you just look for it, Took me a few secs to locate items but I found it and If I can do it you all can too and it is cheaper then the post office.

Cons: nothing other then scroll, not everything is put together, you might need to scroll to see the answer, but it is all there/

Great support!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software pretty easy to use especially after getting help. She gave clear instructions and walked us through all the steps necessary.

Cons: Some parts are confusing. BUT, when we needed help, !! She was great and very helpful!!

Perfect Customer Service/ Best in Class!

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Batch Shipping! Living/Accessible Customer Service who are experts in the product and can walk you through tough application details in a patient friendly manner.

Cons: This program needs BETTER FLAGS /ALERTS and NOTIFICATIONS such as:
This label was printed but has not entered the mail stream (48 hours after ship)
This item was shipped, but never arrived to its destination CONTACT YOUR CUSTOMER
Per platform specifications THIS ORDER WILL BE LATE if you do not print in the next 12 HOURS.

Overall: Integrated Shipping for our MULTI PLATFORM STORE

Isabel was awesome and fixed my problem immediately

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: that you added sku's! I also love the way I can split orders for more boxes and that I can manipulate the SKU category so I don't have to pick through all the orders to get the similar ones together.

Cons: I wish there was a way to let the program know when there are multiple boxes and slit them according to weight. Many of my customers order 4 or more of the same thing. But when I split quantity, all of the multiples still show up on the shipping label

Overall: quicker processing time in shipping

Great customer support

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: simple and easy to use, time saver. Good overview and Dashboard for seeing most everything at a glance. All major platforms are supported.

Cons: not every platform connected has 2-way inventory sync makes it a bit of a challenge for cross-selling to the platforms that are not so popular. Major platforms are all supported, that's a huge plus.

Overall: Time saver

Great customer service

May 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's pretty easy to use. So much better that using some of the others that I have tried! Like the copy and paste option.

Cons: It's a little expensive. I don't want/need all the features. Wish there was an a la carte sort of option???

Overall: It is fast! I get time

Bria rocks and you should do whatever it takes to keep her on your staff.

May 26, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Bria's help and support is the best part of making the change to this platform. The insurance rates are cheaper but with the extra time cost, I am not sure we are actually saving money.

Cons: It is not user friendly, the labels print from newest to oldest and separate the international and priority from the first class instead of letting me print the labels in the order they were imported, you know, logically. Logic dictates that you would want to print the labels for the oldest orders first, not the newest orders. If I have 50 orders and they are jumbled by mail class and destination, it takes me 5 times longer than Stamps.com to print the batch because I have to do them individually so the orders go out in the order they were received. The training was about showing you all the "cool" (aka useless) features of the platform instead of making it easy for me to use and setting it up for what I need daily. Because of the training lacking usefulness, I have spent extra time sorting out the issues I face (thanks to Bria's help). Bria is the only agent you have that has been willing to help me love a platform I hate, everyone else just says "that feature is not available" or "you cannot do that in this platform" but Bria has worked to come up with creative solutions to get what I need out of this platform. Having to set everything up from packaging to rules is not saving me time and I have found this program to actually take up more of my time than Stamps.com did which I feel is misrepresented by your sales people. I was informed that I could streamline my batches but so far, it's been a lot more work and babysitting from me. Enter Bria the rock star!

Overall: Cheaper insurance and contacting Bria (after several tries to other, less awesome, agents).

Vendor Response

by ShippingEasy on May 30, 2017

We're thrilled to hear such great things about Bria's level of service. We have high standards when it comes to our customer service, and Bria certainly upholds those standards! Thank you for sharing your experience. As for the concern of functionality within the app itself, we are always looking to make adjustments and improvements based on customer feedback. We have added a feature request ticket based on your conversation with Bria. Once our development team can outline and prioritize the work, Bria will follow-up with you. In the meantime, Bria has informed us that she has presented you an alternative resolution using Shipping Rules. While not precisely what you were looking for, hopefully that can help in the interim. The platform is meant to make life easier for merchants like you, so we are sorry we didn¿t hit the mark right off-the-bat. Again, we appreciate your feedback and look forward to making sure ShippingEasy meets your shipping needs.

I was helped by Corey to print my first label.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was very nervous about printing my labels, but our rep walked me through and it was Super easy. I really love this software. even though I am a new user, I definitely recommend it to all. nothing to be nervous about. It is super easy, super simple. Their support is fantastic. Their people are very patient.

Shipping Easy does what it promises. It makes shipping easier and it saves our small business money.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The PROs fit into 2 categories: saving money and exceptional customer service. ¿ Shipping Easy helps our business save a substantial amount on USPS domestic shipments, as well as some savings on international. We can also use first class and other methods not available on Click-n-Ship.
Their customer service is even better than I expected after reading glowing feedback from individuals and business software reviews. Friendly and knowledgeable people provided training to get us started. And after we were up and going, any other questions were answered quickly; sometimes the phone was picked up on the 2nd ring, always by a live person. No matter who answered, they always listened carefully and made sure to solve our problems. When I called about something minor that caused unnecessary work, they filed a suggestion to improve the situation with their software department.

Cons: There are countless benefits to working online, but it would be absolutely awesome if there were also access offline.

Overall: Shipping process is easier and cheaper.

excellent, quick

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like everything about this software. Easy to use and fast!! Whenever I have a problem I also get help in a quick manner.

Cons: Only Con I have is I wish I could get customer service 24 hours/day. I hate when something happens at night and I have to wait till morning to talk to someone.

Good interface. Better customer service.

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Much easier to use and better functionality from other shipping interfaces I've used before. Great customer service will walk you through issues and spend the time necessary to diagnose and fix problems. Customer rep helped me quite a bit today.

Cons: The Connecteasy interface gives me a lot of trouble. I have to reinstall it often. I have a hard time trouble shooting issues on my own, but customer service is helpful.

Overall: Much easier to use than similar software

BRIA is the most important support person I have on my staff. She has been the difference.

May 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does so many things and once you know them, they are great. I especially like the new program where it grabs my orders right off of my site and prints the labels automatically.

Cons: I don't see well and often lose patience. There is a lot going on but Bria always comes to my rescue! She is pure gold for the company. I'm smiling when I hang up.

Great, easy, always hepful, Isabel was wonderful

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick!I love the ease of use!Always easy to talk to someone, and everyone is super helpful in fixing my silly errors!

Representative ROCKS IN CUSTOMER SUPPORT, HE DESERVES A RAISE

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use simplicity & your customer service and Customer support representative was friendly and hung in there till he got it fixed for me!

It saves time but it needs work, but it seems it is not in their plans to revamp it

May 17, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Paste and copy addresses to make labels right away, ability to import / sync records. Other features to automatize the process such as import rules, etc.

Cons: The system has 2 major flaws that we have brought to the attention of ShippingEasy but it seems that is not something that is in the works: 1. You cannot do multiple packages. If an order has more than 1 package you can't do it without having to duplicate the shipment for each label. This is an inconvenience and when we have multiple packages we just make them in FedEx directly. 2. Their address verification for Residential / Commercial is linked to USPS not to FedEx. USPS does not charge differently for Residential / Commercial and their methods are different than FedEx so we found out that we were paying more money because ShippingEasy will assign orders to be residential when they were not. This is a major flaw because it creates double work to verify addresses, at that time we just can do it in FedEx.

Vendor Response

by ShippingEasy on May 18, 2017

Hi Ricardo, Thank you for your review and feedback. We're so glad that you've been able to utilize our software to quickly print the shipping labels you need! Though, we're sorry to read that you experienced difficulty with the residential/commercial verification and multi-box shipments for FedEx. In regards to the multi-box shipments, there may have been some confusion on exactly what you were looking for as we do support multiple package shipments for both FedEx and UPS (the process for USPS shipments is duplicating like you mentioned). There's more information about how to add multiple packages to your FedEx and UPS shipments in our Knowledge Base article here: https://support.shippingeasy.com/hc/en-us/articles/204353525-How-to-Add-multiple-packages-to-a-shipment We hope this information is helpful. Thank you again for sharing your feedback. -The ShippingEasy Team

Super easy to deal with and very helpful!

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Increased productivity, less typing and copy/pasting. It saves us a ton of time when doing our shipping everyday.

Every time I've ever had to call support, the help has been immediate and flawless!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Group batching is very convenient when you have multiple orders. Also am happy it can pull from multiple market places, i.e Amazon

Cons: Can't buy stamps for regular first class mail, and occasionally after a computer update I have to download Connect Easy again. Sometimes orders get stuck in printing queue

Great!

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use! I like that the tabs at the top are easy and understandable. I also like that when you complete one screen, the software automatically takes you to the next step.

Cons: Lots of steps to print labels - from an uploaded CSV. It flows well, but there are quite a few steps to print the labels I need from a file.

Excellent! Received the help I needed in a very timely manner!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Shipping Easy has been a great help to my business! It has streamlined my shipping process tremendously.

Quick and simple!

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the purpose of grouping batches of shipments and printing the product label as well as the packaging slip, it gets the job done.

Cons: The software as a whole could use more details about certain things, more tool tips, etc. I am a programmer myself so I would love to talk in more detail about these cons if you guys email me later. Don't have time to go into detail right now.

Very nice and helpful

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is easy to use, and your support team is always helpful. Very clear instructions. Highly recommend.

Absolutely perfect experience with daily shipping

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software interface is user friendly and really easy for my employees to work with. I love the fact that I can use Endicia as well and get really great postage rates.

Cons: The software doesn't integrate with Reverb.com. Unfortunately I sell a lot of products on Reverb and every order means me having to do a manual order creation process..

Helpful Assistance about SFP

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Our rep was very helpful in answering all my questions about Seller Fulfilled Prime. We have been using shipping easy for two years now.

customer service

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Needed help setting up my account and integrating with company and printer, Cory was fabulously friendly and helpful, would love to always speak with someone so helpful!

Very Helpful

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started a chat to figure out how to get my labels to print after purchasing a new computer. The supporting staff was very helpful and efficiently got the labels to print for me, and then walked me through how to change the label size. I love the chat option because it enables me to multi task while still getting the support I need. Thanks for making my life easier, and thanks to him for the great customer support.

I love Shipping Easy! The best!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Good price for service.

Cons: None

Overall: I am so happy my company is using Shipping Easy! We save money now on shipping and it is so easy to use. I also can do it all from one place.
The customer service with Shipping Easy is outstanding!!

Great customer service

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For the most part easy to use. Helps to have the chat service available to answer questions.

Cons: Cost of use if you don't use it as much.

Overall: Not sure if this is the actual name, but the rep was a great help. Answered my questions thoroughly and when he didn't know, he went to find the answer for me. Great customer service on his part.

Recommendations to other buyers: no

I didnt know what to do!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After I called and spoke with Customer support representative, he made everything a lot easier and helped me understand what I was doing! After that it was super simple to figure everything out!!! Now my shipping is a breeze!

The support team always helpful

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I call in and one of the customer representative helps very fast. She always is able to resolve my issues and is very friendly. I would recommend.

Great chat support!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Shipping Easy's chat support is the greatest! I chatted with the support staff today regarding setting up a new account and shipping rules. Customer service is top notch!

Expert Support

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had encountered an error while trying to ship to the Northern Mariana Islands. It seemed at first that I would have to cancel the order, but supporting staff from the support team showed me how to edit the shipping address / order so that it can be processed. I didn't have to wait on line at the Post Office and pay more! Thank you.

The support staff is a rockstar!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everyone at SE has been great so far...thanks! SE runs fast and seems to have everything I need to ship fast!

Incredible Customer Service

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I called the customer service number because I was printing my first shipping label and wanted to make sure I was doing everything properly. I ended up learning so many tricks and techniques about the functionality of the program. Corey was a fantastic representative on the phone and I highly recommend this affordable software. -Nardo's Natural, from TV's Shark Tank

Easy to Use

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The program is very easy to setup and use. We sell on multiple platforms under different business names. This program streamlines the shipping process so that the Shippers do not need to change the Return address information. Having shipping rules set up allows us to zip through the orders without worrying about the method that the package is supposed to ship by. Well worth the money spent.

Convenient Chat feature

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This program makes shipping simple. When I had a question about shipping to a military address, I had the answer in a few short minutes thanks to the chat feature.

Great Customer Service

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love that there are so many options and that I can save addresses for customers not currently in my shopify system.

Cons: The software is great, but the pricing doesn't always beat Shippo. I end up having to check both.

Overall: I desperately needed quick help with a printing problem with a label and He not only fixed the issue, he taught me how to correct the situation if I had it again! He was made sure I was able to understand it perfectly! Happy customer right here!! :)

Recommendations to other buyers: Beat Shippo's pricing! That would be great!

OrderMyGear

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have really enjoyed using Shipping Easy we have a very interesting shipping setup and SE has been able to help us solve those problems while streamlining our process at the same time!

VERY easy to use!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been very pleased with Shipping Easy. Their web-site makes it easy to ship a package whether it's through USPS, UPS or FedEx.

Awesome shipping product and support

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Good User Interace

Cons: Would like to be able to store generated slips in formats besides PDF

Overall: ShippingEasy is a key cornerstone of our operation. It helps keeps products ordered get into the right hands without fuss or bother. Their support staff are a key element why we use this shipping site over the other sites. They answer the phone and know how to solve almost anything we have had to face in dealing with shipping.

Great product, great support!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple, reliable, GREAT customer support, integrates with ebay and my website.

Cons: Last I knew, there wasn't a way to link in my FedEx account with 100% accurate rate quotes. I feel like knowing dollars and cents is the essence of business, and ShippingEasy ought to work with FedEx so that my account quotes are MY account quotes.

Overall: ShippingEasy is a fantastic and simple way to manage shipping needs with just a few clicks. It typically is self-explanatory and the team at ShippingEasy have done a great job of making things like refunds on errant labels very easy and quick. Once in a while, I do manage to work myself into a jam, and then customer support is there to bail me out either through chat or phone support.