Who Uses This Software?

E-commerce sellers and online merchants that ship merchandise to their customers.


Average Ratings

515 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    No contract, cancel any time, Free 30-day trial.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShippingEasy
  • www.shippingeasy.com/
  • Founded 2011
  • United States

About ShippingEasy

ShippingEasy is the easiest cloud-based shipping platform on the market. With ShippingEasy, online merchants of all sizes can ship fast, with the best rates, and grow orders. Consolidate orders across multiple channels and multiple carriers, including USPS, FedEx, and UPS. ShippingEasy integrates with leading online stores and marketplaces like Amazon, Shopify, Walmart, eBay, Squarespace, and more. Access the guaranteed lowest shipping rates, plus other exclusive discounts, regardless of size.


ShippingEasy Features

  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

ShippingEasy Reviews Recently Reviewed!


Capterra-loader

Fast Setup, Easy Use, Great Customer Service, All your shipping in one place!

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that all of my online stores can all go to one location. I like that I can add pictures for each of my products and have them appear in the emails that are sent to my customers or printed on my invoices. It can easily create pick lists, packing slips, and labels, all of which are customizable. I like that it can manage my inventory and sync it with my stores. I like that I can create a favorite shipping method and package options, and quickly ship with those settings with the click of a button. I can also group together any of my orders that will be using the same shipping method and packaging, then select from my saved settings, and print all the pick lists, packing slips, and/or labels at once! I have run into a few problems here and there with integrations, which is to be expected when connecting two different systems, and customer service is always willing to do whatever it takes to help me resolve my issue.

Cons: There is one thing that bugs me severely about this product. When one of my warehouse workers accidentally clears an order, there is no way to reinstate the order or re-pull the data from my online stores. A manual order has to be created, and the order is no longer synched with shipping easy. This doesn't happen often, but it has happened more than once, and recreating an order manually stinks, not because shippingeasy makes it hard to do, it just stinks when automatic is so much faster and better.

Overall: It handles all the shipping for all of our online stores, provides us with a great discount on shipping costs, and makes managing shipments for multiple online stores relatively hassle-free. It has even more options like inventory management, marketing, customer management, and others that we have yet to use!

Bria rocks and you should do whatever it takes to keep her on your staff.

May 26, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Bria's help and support is the best part of making the change to this platform. The insurance rates are cheaper but with the extra time cost, I am not sure we are actually saving money.

Cons: It is not user friendly, the labels print from newest to oldest and separate the international and priority from the first class instead of letting me print the labels in the order they were imported, you know, logically. Logic dictates that you would want to print the labels for the oldest orders first, not the newest orders. If I have 50 orders and they are jumbled by mail class and destination, it takes me 5 times longer than Stamps.com to print the batch because I have to do them individually so the orders go out in the order they were received. The training was about showing you all the "cool" (aka useless) features of the platform instead of making it easy for me to use and setting it up for what I need daily. Because of the training lacking usefulness, I have spent extra time sorting out the issues I face (thanks to Bria's help). Bria is the only agent you have that has been willing to help me love a platform I hate, everyone else just says "that feature is not available" or "you cannot do that in this platform" but Bria has worked to come up with creative solutions to get what I need out of this platform. Having to set everything up from packaging to rules is not saving me time and I have found this program to actually take up more of my time than Stamps.com did which I feel is misrepresented by your sales people. I was informed that I could streamline my batches but so far, it's been a lot more work and babysitting from me. Enter Bria the rock star!

Overall: Cheaper insurance and contacting Bria (after several tries to other, less awesome, agents).

Vendor Response

by ShippingEasy on May 30, 2017

We're thrilled to hear such great things about Bria's level of service. We have high standards when it comes to our customer service, and Bria certainly upholds those standards! Thank you for sharing your experience.

As for the concern of functionality within the app itself, we are always looking to make adjustments and improvements based on customer feedback. We have added a feature request ticket based on your conversation with Bria. Once our development team can outline and prioritize the work, Bria will follow-up with you.

In the meantime, Bria has informed us that she has presented you an alternative resolution using Shipping Rules. While not precisely what you were looking for, hopefully that can help in the interim. The platform is meant to make life easier for merchants like you, so we are sorry we didn¿t hit the mark right off-the-bat.

Again, we appreciate your feedback and look forward to making sure ShippingEasy meets your shipping needs.

It saves time but it needs work, but it seems it is not in their plans to revamp it

May 17, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Paste and copy addresses to make labels right away, ability to import / sync records. Other features to automatize the process such as import rules, etc.

Cons: The system has 2 major flaws that we have brought to the attention of ShippingEasy but it seems that is not something that is in the works: 1. You cannot do multiple packages. If an order has more than 1 package you can't do it without having to duplicate the shipment for each label. This is an inconvenience and when we have multiple packages we just make them in FedEx directly. 2. Their address verification for Residential / Commercial is linked to USPS not to FedEx. USPS does not charge differently for Residential / Commercial and their methods are different than FedEx so we found out that we were paying more money because ShippingEasy will assign orders to be residential when they were not. This is a major flaw because it creates double work to verify addresses, at that time we just can do it in FedEx.

Vendor Response

by ShippingEasy on May 18, 2017

Hi Ricardo,

Thank you for your review and feedback.

We're so glad that you've been able to utilize our software to quickly print the shipping labels you need!

Though, we're sorry to read that you experienced difficulty with the residential/commercial verification and multi-box shipments for FedEx. In regards to the multi-box shipments, there may have been some confusion on exactly what you were looking for as we do support multiple package shipments for both FedEx and UPS (the process for USPS shipments is duplicating like you mentioned). There's more information about how to add multiple packages to your FedEx and UPS shipments in our Knowledge Base article here: https://support.shippingeasy.com/hc/en-us/articles/204353525-How-to-Add-multiple-packages-to-a-shipment

We hope this information is helpful. Thank you again for sharing your feedback.

-The ShippingEasy Team

I LOVE LOVE LOVE Shipping Easy. The Best Shipping & Email Marketing Program ever created all in one!

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about this program is Everything! Not only does it send our customers shipment notification emails with tracking numbers but you can set up a variety of automated emails for every possible need. Having been in business for over 20 years I have used many different shipping programs, nothing has ever come close to the abilities of what Shipping Easy can do. Since this program has all of your order data it gives you so many options to reach back out to customers. Each day I discover some other feature I am not using that I should be taking advantage of. If I am ever uncertain how something could benefit me or how to set something up their support staff is the best of the best! So Amazing! You can set up numerous stores with infinite ways to reach out to your customers to increase sales. There is simply no other option for us. Shipping Easy makes our job easier, it cuts down on shipping mistakes and saves us time, energy, and money.

Cons: The only negative that I have found in 10 months of using Shipping Easy is that you cannot create forms to capture email addresses for those customers that wish to receive newsletters. Currently I do still pay another company that has built in forms on my website making it super easy to capture email addresses. On the bright side, because it does have the ability to send emails to anyone that has placed an order, it does not matter if they signed up, I can still send them an email.

Overall: Cut down on shipping errors, saved money and time!

No contest, Shipping Easy is the best at what it does!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Service is at least 50% of why I love this software. But I also love how simple and clean the design of the program is. It has everything that I need for shipping, without being too overwhelming. I also love the level of communication the site offers with its alert system. It makes me feel quite confident that the software is constantly being cared for.

Cons: It would be nice if Shipping Easy could offer Express Shipping for all of the Flate Rate packages sizes USPS offers, instead of just the Flat Rate Padded Envelopes.

Overall: Shipping Easy lives up to its namesake and offers easy, thorough, and cost-effective assistance for all of my shipping needs. They've never let me down in Customer Service and make themselves as accessible as possible for even the most time sensitive of situations. They are one of the few services that I recommend by word of mouth, as I feel they will always represent me and my company to the best of their ability.

Recommendations to other buyers: Not that I can think of off the top of my head.

My most recommended software ever

Sep 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Shipping Easy for how it greatly streamlines the shipping process. Whether you are just shipping a few packages a week to hundreds per day, it makes the process easy and intuitive. Additionally, the interface between various marketplaces is a life saver. Shipping a vendor fulfilled Amazon order is no different than filling one from our own website. It transfers all shipping info quickly and accurately.

Finally, they have one of the best help desks of any software I have ever seen with quick and accurate responses.

Cons: I think the only negative that I have had is with not being able to print a multi box order more easily. It can be done, but only if using thermal transfer type printing.

Overall: The biggest benefit that we have seen since using ShippingEasy is the time savings. Before using ShippingEasy, we were set up to print all shipping labels out of paypal. 20 orders was a 1/2 day process. Copying and pasting tracking #'s back to my website. Currently we are processing over 100 per day in less than 3 hours.

Saves so much time and is so easy.

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and discounts on shipping.

Cons: No cons here.

Overall: Before using ShippingEasy, I was using another offline inventory management software. I had to manually enter the details of every order into the software, or if able, use an .xml file and import. Then I had to manually add the information on the USPS website and ship from there. Sometimes the address would mess up and I have to start all over again. Sometimes the page would error out and have to start over again. Other times I would accidentally hit the back button and have to start all over again. Needless to say, this was very frustrating and time-consuming. It would take me at least three to four hours on very busy days to get everything entered, paid and printed.

I saw an advertisement for ShippingEasy on the Amazon seller site and decided to take a look. I didn't think this kind of shipping site would be for a small seller like me, but they take businesses of all sizes. I started the trial and instantly fell in love. What used to take hours took minutes. You can easily check multiple orders to batch process and boom, you've just done thirty orders in a few clicks.

The label options also save time and money. Right now I mostly use the combination option, which has the packing slip and shipping label on the same page. So, you don't have to match up the shipping label with the receipt or waste paper printing out two different things.

Support is also very helpful and responsive whenever there is an issue. I should note that I've had the service for over one year and have only needed to contact support about three times for minor issues. I've never had issues with the site being down or shipping not working, so that's obviously a very good thing.

The best thing is probably that you are able to get discounted rates through them which makes it easier to make a profit. Even though I don't ship tens of thousands of packages a year, I can still get the discounted rates as if I did. I've nothing but good things to say about ShippingEasy and strongly recommend it to anyone that is looking for a way to cut down on wasting time preparing shipping.

The Only Shipping Software that Worked for Me

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My business buys product from the customer (instead of the other way around). I used to have to manually generate a shipping label, cutting and pasting into paypal ship now, the order #, the customer address, I had to manually calculate the weight...it was tedious, I actually cringed when I got new orders, not good if you are running a business. A friend said I could purchase shipping software to do that, but none of the apps could be customized to automatically send a shipping label to a customer for them to use to SHIP TO ME. Then I tried ShippingEasy, oh my gosh they had a work around for me! Now, with a few clicks my customers receive a shipping label, it has their order # on it, AND it sends them an email! All with a couple clicks! So happy! Now I am happy to get as many orders as I can.

Cons: I have no complaints. This software does what it is supposed to do, make my life easier. Customer support is great.

Capterra-loader

A major game changer for a small business

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, connectivity, for both our shipping needs and marketing are all incredibly important aspects of ShippingEasy. In the 5 years we've been using SE, it has saved us countless hours in creating shipping labels, return labels and tracking packages. We've also begun using their email marketing and have found it easy to use and very functional with the ability to segment customer's buying habits. Very useful. Their customer service is also top notch.

Cons: Honestly, we don't have much to say in the negative category for ShippingEasy. Before finding SE, we created every label individually on the USPS web site. SE took a daily multi-hour process down to minutes. A huge time saver.

Overall: ShippingEasy is a huge game changer for our small business. Time saver, highly organized and functional.

the support staff was fantastic

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff was support driven and sales oriented. He listens, accepts faults moves past them and offers solutions.

To answer the question, the software's primary "pro" is it's ability to save time in shipping as well as data flow between my software and itself.

The added features like mass email is outstanding... This pretty much cemented my account with shippingeasy. This just simplifies my life and saves my company money.

I love it and that's rare for me to say about.... Software.

Cons: Moving from the orders page to the shipments page is odd. When I create a shipment on and individual order, I should be able to immediately setup my label to printed.

Your plug-in for wordpress/woocommerce did not initially work on my server. I was served the error: Warning: in_array() expects parameter 2 to be array, string given in /home/.../.../.../class-wc-shippingeasy-integration.php on line 21

I fixed this error myself by commenting out the line and reported it to customer support in an effort to help you guys out... No luck, I was brushed off.. And that was even after pointing out that I am my own webhost and willing to modify my Apache/PHP environment to match your requirements. So, I am running your software with my fix in it...

So that's a "Con"... You guys should be a little bit more open with people. Smart people do incredible things when they work with more smart people...

Overall: an easier daily life....

Excellent, efficient and economical

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple layout makes it easy to use. Flexible with useful options. Information can easily be edited and corrected between original input and final payment - this especially useful when formatting address details for international shipments. Always MUCH easier to input and operate than the websites at USPS and Canada Post

Cons: Only slight nuisance factor is the layout when entering a name and then having to insert the email address before the mailing address- so two "copy & paste" motions are needed at input.

One efficiency suggestion would be for the zip code/postal code to be entered first and using software such as "address doctor" to confirm and verify the standard street address.

Overall: Excellent, easy, efficient and economical - what more is needed ?

The best shipping software ever!!!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!

- The actual Program is fantastic extremely user friendly and very customize friendly always adding more features and stuff just to make it as easy as possible to use.

- The History is amazing to create return labels and duplicating canceling everything is just a click away.

Bottom line: KEEP UP YOUR AMAZING WORK!!!!

Overall: - Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!

- The actual Program is fantastic extremely user friendly and very customize friendly always adding more features and stuff just to make it as easy as possible to use.

- The History is amazing to create return labels and duplicating canceling everything is just a click away.

Bottom line: KEEP UP YOUR AMAZING WORK!!!!

Capterra-loader

Such a huge fan of Shipping Easy, they do exactly what they promise.

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.

Cons: Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.

Overall: I get my shipping done quickly and reliably every single day regardless of which storefront, which carrier and which destination.

My experience with Shipping Easy has simply been amazing.

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A couple of months ago my website had crashed. I had close to 100 orders on deck that were still processing. I lost every thing on my website and backups would not work. I was sweating bullets tell I realized ShippingEasy was there. I printed all of my orders and packaging slips and got to work making my customers happy. I had to rebuild my site from ground up. But ShippingEasy was there to save my business in revenue which at the time would have put me out of business. So if you are hesitant don't be give your business a lifeline and use ShippingEasy. Thank you to every one at ShippingEasy for providing an awesome tool that all businesses can use.

Cons: Using ShippingEasy has been the most beneficial piece of software that I have ever used in my business. Only one thing I can think is maybe the font size could be a bit bigger. But other than that you guys and gals rock.

Overall: ShippingEasy literally saved my business from going out of business. I left my benefit story in the pros section of the review.

overall satisfied user

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is easy to use, very self explanatory and anything that may seem confusing the 24/7 chat has been a absolute dream an the assistance is always 5-star.

Cons: Lacking some functionalities and when request are made for new functionalities or some issues, tickets have to be created which could take several months before they are gotten to or applied.

(example being: duplicate orders in green, some orders downloading the state as Florida and the same customers 2nd order being downloaded as FL so the system misses that this is the EXACT SAME address)

Submitted a ticket over 6 months ago, still working on this issue.

Cory was GREAT in helping us with setting up our Magento store. Thanks Cory YOU ROCK!!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy (as in the name) to use and has several functions to help you grow your business. Shippingeasy support by far is better than any customer support we deal with. The integration to either Fedex or UPS is easy to set up. We also use another store to import our online sales and that process is step by step on their website. If you still can't figure it out on your own then the customer service team will!!

Cons: Really the only thing that we wished we could do is search by Business name once a package is shipped and when searching for a name you can enter only the first OR last name and not the first AND last name. Other than that this product is great. I would highly recommend it if you are thinking about a shipping software.

Overall: Easy to use.

Would highly recommend others to use this app

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best for Shippingeasy is that it allow me to reprint a label many times. Well, I don't actually need it often as I always have a downloader that downloads a label whenever I print it out. But the issue comes when I need to response to a buyer that I didn't make the order through. It would be a nightmare if I have a pressure of not being able to print it many times. A

Another best is that I can print the name of the item on the label (the names can be different or just a initials of the items that I set in my store). This saved my time and money many times. Having many different kinds of orders out is great, but quite struggling when you don't know what label is belong to which one. Oh, and I saw many sellers that shipped wrong items to a buyer (even in a huge company as I have experienced). A+

But sometimes I see that regional rate box price of USPS is 5 cents more expensive than shippingeasy. If they could fix it, well, I will stick to USPS forever. B

I can rearrange the columns in the interface. A

USPS address suggestion: not so good. Sometimes I need to use USPS tool and google map to verify the address. But it's not recognized by shippingeasy again. Not a big issue for me but quite itchy when I have too many in a batch of orders. Hope it will be solve soon. B+

I would give this app an A+++ if there is a batch tracking and alerting system. So that at the end of the day. I won't miss anything. And I can keep track of my customers received the items.

Actually I can use endicia to do it but it's a bit messy and the interface isn't easy to see. B

Easily send the buyer a return label. Or attach a return on scan label. A+

Monthly fee. low, affordable. A

Many stores supported. A

Bitcoin support. No. I will marry you if this is a yes :)

Shipping label prices: overall - ok. A

ShippingEasy is a terrific tool for creating postage labels and packing slips

Sep 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to look up past shipments and check tracking. I like the way it saves similar packaging so I can select similar shipments for the future.

Cons: The multi-box shipments are very cumbersome. I have to go into the settings and change my label printing options and I have to re-enter weights and dimensions for each box. It would be nice to have this more streamlined. Also, I would like to be able to get shipping quotes without having to enter in the entire address. Just the zip code, weight, and shipping method would be ideal.

Overall: What I like most about ShippingEasy is the customer service. They are quick to respond or chat with. Very helpful. Any feature that you are looking for and ShippingEasy doesn't yet support can be suggested, and I get the feeling they take each suggestion seriously.

Recommendations to other buyers: It would be helpful to easily see how much I've saved in shipping costs due to the ShippingEasy discounts by month.

Excellent & focused knowledge led to resolution of my problem in 90 secs.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There has been a profound impact to the cost savings within my operations due to the removal of most friction within my shipping label workflow. Eliminating multiple page loads and providing a batched funnel has saved me more than the software and service will ever cost.

Cons: Batching multiple length labels, such as 4x5 and 4x6 and 4x8 in one batch on 4x8 stock centers the smaller labels, with no known way to change the offset on top -2.5 inches. A problem on the outer edges of use cases, I admit, but I was ready to pull my hair out until I called for workaround.

Overall: We saved a bunch of money and time, streamlined our workflow, and added all the savings to the bottom line!

Easy to use, handles everything smoothly, customer support fantastic.

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Handles all our stores all in one easy screen. Unique orders, misc. stores, manual orders, all handled in a very professional and no-hassle environment. Customer support is fast and top notch. Love this software.

Cons: Sometimes the notice of problems or issues, whether external things like weather or internal things like maintenance, can get overlooked.

Overall: Handles all our stores easily and efficiently. Professional looking. Amazing customer support. Very happy with the software.

I love ShippingEasy

Sep 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use, and every integration I have ever needed was there for me to plug and play.

Cons: I really cannot say I ever had an issue with the software. Perhaps my only beef was that I didn't have enough orders to use it as much as I liked it.

Overall: Every experience was great. When I had questions, they were there to answer them. Anytime I suggested a new feature, they were open to them, and several of them happened very quickly. Plus, they sent me a free t-shirt at one point that I still wear!

The best customers service of any company I have dealt with over the past 20 years in business.

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is easy to use and it has minimized shipping mistakes. A human always answers the phones quickly and issues are normally resolved within minutes. I researched many companies before I selected Shipping Easy. One of the most important aspects of my selection process was having a company that could help me get up and running with minimal effort. They held our hand through the process and basically set up everything for us and then went over everything to help us hit the ground running. I have never had this level of customer service from any other company.

Cons: The 35 character limit for international shipments has been a huge issue for us. I still use an alternative Endicia account to print international addresses with the 35 character limit issue experienced in Shipping Easy. I know Shipping Easy is actively working on correcting issue and feel certain they will resolve it in the near future. If not for this little challenge they would have received all 5 star reviews. Even though this issue has been a challenge for us I still love the software and will continue to use it.

EXCELLENT customer service. A actual person answers the help line number which is clearly posted.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and intuitive to figure out new things. The best thing is the customer service. The help line number is clearly posted on the main screen and is answered by a friendly and knowledgeable person that has always been able to quickly answer my question. Their great customer service is really appreciated!!!!

Cons: Wish it would keep a longer shipment history timeline so I could look up older shipments to confirm addresses

I absolutely love everything about SE! Best decision I made for my business.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was hesitant to leave at my previous program out of convenience. I had no idea what I was missing. I love everything about this shipping software. I feel like it goes above and beyond. The ease of the platform, the convenience it brings to keeping order info and tracking in one place, the many features it offers and the customer service, all make running my small shop business so much easier.

Affordable and an Ecommerce Must!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is wonderful, they have excellent shipping rates which allow us to be able to charge flat rate shipping at a low fee for our customers while still making a profit for our business. The interface is easy to use and is a great value for your money. It integrates easily with Woocommerce and we are very pleased.

Cons: The user interface could be a bit cleaner which can cause a bit of a learning curve for some at first. Also if they added a feature to calculate shipping at the checkout for the customer this would make them even more phenomenal!

Customer Service is the Differentiator

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: These 'cats' have service.

I own a web design & development firm/ad agency with 7 Sr. Application Developers. I've built/skinned a hundred e-commerce sites and integrated with just about every API that exists. For a small to mid-size merchant that wants to fulfill themselves ShippingEasy (SE) is a solid choice. The application is modern and performs well. The UX is clean and very Bootstrap-like with modal pop-ups and lots of AJAX interactions. It's what you'd expect in a modern SaaS. I expect to be shipping 1-3K items per month with SE - about 20 SKUs. The price point is super low and the feature-set is solid. The support is real good. In test mode we're running 4 stores and it just works.

There are a couple of little annoyances like latency between taking an Amazon order and receiving the order in SE, lack of totals in reports (e.g. total dollars revenue, shipping expense, shipping cost). Those annoyances are slight and I suspect that new features will come over time. This is Enterprise software - SE is in the 'big' league.

We wired the API into our custom cart using the ASP.NET code on GitHub. The documentation was not perfect but we got it done in a few hours. Anything the docs were missing was made up by easy access to support. The learning curve was about as EASY at it can get.

I've done more than $1 billion in e-commerce. Without hesitation I'd tell folks to use ShippingEasy. She's not a CRM or call-center application - she's a shipping manager. Shippingeasy is a solid player! So get off Stamps.com and save yourself some time.

I have no allegiance to SE - I'm just a customer. A happy customer!

Cory is the best! Super helpful every time I call in!

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is beyond easy to use. A few simple clicks and my packages are swiftly on their way. I love love love that it's integrated with my Lularoe Bless account. Makes an already easy system even easier. Thank you for making my seemingly long tasks a breeze.

Overall: This makes my job shipping orders so much quicker than standing in line at a post office. I can do it from the comfort of my own home, in my pjs, at any hour of the day!

Savings - both time and money

Jun 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy and intuitive and support is responsive. Store integration is key and provides consistency and allows branding.

Cons: Would like to see more robust reporting and label customization options.

Overall: ShippingEasy has been a real time and money saver. Moving from having to manually feed sticker labels into a postage machine to purchasing postage online and combining postage and packing lists to a laser printer has decreased the time it takes us to ship by easily over 50%.

Melody is amazing. I moved and my devices were not showing up. Melody solved all of my problems.

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No double data entry!!! I love it that I don't have to re-enter addresses, enter scale readings, or fill out customs forms except to verify HTS codes.

Cons: No cons. It's great. I have no complaints whatsoever about the software, except I suppose that I had to jump through some hoops to get it reconfigured properly after my move. But Customer support representative helped me so Shipping Easy gets thumbs up.

Shipping Easy does what it promises. It makes shipping easier and it saves our small business money.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The PROs fit into 2 categories: saving money and exceptional customer service. ¿ Shipping Easy helps our business save a substantial amount on USPS domestic shipments, as well as some savings on international. We can also use first class and other methods not available on Click-n-Ship.

Their customer service is even better than I expected after reading glowing feedback from individuals and business software reviews. Friendly and knowledgeable people provided training to get us started. And after we were up and going, any other questions were answered quickly; sometimes the phone was picked up on the 2nd ring, always by a live person. No matter who answered, they always listened carefully and made sure to solve our problems. When I called about something minor that caused unnecessary work, they filed a suggestion to improve the situation with their software department.

Cons: There are countless benefits to working online, but it would be absolutely awesome if there were also access offline.

Overall: Shipping process is easier and cheaper.

Always Receive Great Prompt Customer Service!!

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and navigate, Saves tons of time and money to make labels. Customers service always open to incorporating new ideas.

Cons: I always have issues with shipping internationally when there is a 6 digit province code or for some reason need to delete province in order to get a label. Also Ship from address i realize is set to a default address zip code but if i am traveling and want to ship from another zip code this causes problems. it would be nice to be able to manually change zip on the ready to ship page.

Overall: Saves a lot of time and great shipping rates.

ShippingEasy enabled me to increase output while reducing the hours worked.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it aggregates all of my e-stores into one shipping solution & avails me of commercial plus pricing.

Cons: The price! Reduce my monthly fee! I'm always happy paying less money for services I use--what small business owner isn't?

Overall: Increased output, fewer hours worked, money saved on postage. No more going from site to site to site's admin panel to print out packing slips and automatic submission of tracking IDs is the BEST.

Shipping Easy has always been amazing to work with since I first began with them.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how it automatically populates all of the important information so it only takes me just a couple of minutes to finish what I need to do per package. Also their customer service is truly amazing!!! everyone there is extremely well trained and helpful. I tend to use their chat feature when I have a question.

Overall: how quickly and easily I can get my orders processed.

Great stuff.

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bulk shipping and quick ship are FANTASTIC

Cons: Meta data of releases gets mixed up. International customs forms use the same variant for each item despite our product having several colors. Many products for some reason all have the same product image once imported from shopify, etc. Shipping Easy can sometimes confuse weights between CD and LP variants, making it unreliable.

Well...The name of the product says it all

Sep 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ShippingEasy is truly shipping, made easy. I like how you can set up commonly used packaging types for quick and easy access. I like how you can set up custom rules that allows the software to help do alot of the work for you with everything from package selection to shipping methods and others. It's great having all of our shipping from multiple storefronts consolidated into one interface.

The pricing is awesome, we had access to the best tier pricing right from day one with the "Basic" plan. By comparison, it took us 8 months to reach that same level of discount from eBay, and that was only after hundreds of transactions, obtaining Power Seller and Top Rated Seller statuses.

Previously, we were using the eBay interface as well as a combination of Magento and the USPS Click n Ship interfaces to ship our products. Even though we were copy/pasting the info from Magento into Click n Ship it was still very much a manual process. Also, Click n Ship became quite frustrating after entering dozens of items into a customs form for international shipments then taking a customer service call or stepping away from the computer for a few minutes and then you come back and USPS has timed out and all your work was erased. Not so with ShippingEasy. They fill out the customs forms for you!

All in all I think that this is a crazy powerful tool. It will take us a little time to be able to figure out what rules and options will be the best fit for us, but once this is done I think it will save us way more money from increased productivity than it ever would from the rate discounts.

ShippingEasy works for our publishing business with both automated and manual orders

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Both of our sales outlets point to our single ShippingEasy account. I don't have to go to two places to fulfill.

Cons: I'd like to be able to handle partial orders where I can flag the order as not fully fulfilled and why. Currently, I can only duplicate the label and leave it in the printing module.

Overall: Multiple sales sources go to one label production service.

BRIA is the most important support person I have on my staff. She has been the difference.

May 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does so many things and once you know them, they are great. I especially like the new program where it grabs my orders right off of my site and prints the labels automatically.

Cons: I don't see well and often lose patience. There is a lot going on but Bria always comes to my rescue! She is pure gold for the company. I'm smiling when I hang up.

I've been a huge cheerleader for shipping easy. I've tried them ALL!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of USE! Seriously, I've tried tons of software. This is by FAR the easiest, cleanest and user-friendly set up for shipping.

Cons: Barcoding is useless. That could REALLY be worked with. when items are packed and scanned, inventory could be updated accordingly.

Overall: I've grown exponentially. I ship quickly and I am bulk batching like a champ! It's a HUGE time saver.

Great order fulfillment and tracking data

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it allows you to make labels right away, as well as the ability to import and sync records. The customer service is also amazing, because they're there to help you understand how to use it and get everything set up the way that you need. Plus, their alert system is pretty cool.

Cons: It's not as user-friendly as some of the other software on the market. It takes some getting used to, but it's well worth it.

Overall: It made my life a lot easier. It has allowed me to, well, ship easy. The "history" section is also nice because it has allowed me to easily create return labels, duplicate things, cancel them, etc. It's really simplified a huge part of the supply chain for my e-commerce businesses.

Great customer service. Direct line, no phone tree. User-friendly. Integrates with many systems.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly. Allows for multiple carriers. Appreciate the 90-day shipment history search and the ability to customize pre-sets (saved carrier selections).

Cons: Wish the address verification would sync with the carrier-specific system (i.e. no PO boxes for UPS). This is more an issue with the API of those carriers, not Shipping Easy.

Shipping Easy really makes it easy on you!

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service and the fact that it links directly with my e-commerce platform. Today I spoke with CSR and he was incredibly patient and walked me through all my questions.

Cons: Not sure yet. It seems to do everything I need so far. As we expand our shipping department I can imagine you'll help me with any needs that arise.

Excellent software, and even better customer service!

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that this Shipping Easy allows me to effortlessly create email marketing campaigns that are visually appealing and effective. I also really appreciate the customer service from this company. I utilize the Chat feature whenever I have questions, and it is clear that employees like customer rep go the extra mile in ensuring that I all of my questions are answered.

Cons: The only difficulty I have had with this software was the process of adding email addresses from our email mailing list to the Shipping Easy customer list. However, rep assisted me on this issue today and (nicely!) pointed out the mistake I was making.

Matthew was awesome! He helped me figure out why every order was printing twice.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use and customer service is always helpful. Shipping Easy provides a place where all of our orders are organized and in one place.

Cons: Sometimes our orders double print and sometimes the system can be slow. Other than that we really haven't had many issues.

Overall: Its a fast and easy way to ship out our online orders on a daily basis.

Outstanding customer service from Emma, the rep who helped me set up some features on my account.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The softwareis easy to use with many automated features that save staff time. Excellent customer service staff to help with any questions.

Cons: Some specialized mailing package sizes are not available in this software, and I need to go outside of the software the finish mailing those parcels.

Overall: saves a tremendous amount of time.

Outstanding customer service. Very friendly, professional and fast. Cannot be any better currently

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super fast and easy to use. Takes any headache out of shipping. Amazing customer support and they answer instantly when you call

Cons: Now that they are Fedex certified, NONE

We use this software for our eBay department. It is so easy to use!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how clean the overall look of the program is. It's easy to navigate. Always great customer service.

Cons: I wish you could have more options to search for a previous package. Sometimes it won't pull up a past order on the customer's last name, even though that is a criteria you are supposed to be able to search by.

Great product, great support!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, reliable, GREAT customer support, integrates with ebay and my website.

Cons: Last I knew, there wasn't a way to link in my FedEx account with 100% accurate rate quotes. I feel like knowing dollars and cents is the essence of business, and ShippingEasy ought to work with FedEx so that my account quotes are MY account quotes.

Overall: ShippingEasy is a fantastic and simple way to manage shipping needs with just a few clicks. It typically is self-explanatory and the team at ShippingEasy have done a great job of making things like refunds on errant labels very easy and quick. Once in a while, I do manage to work myself into a jam, and then customer support is there to bail me out either through chat or phone support.

Every time I need help the Shipping Easy people help me!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is fairly straight forward even for a non computer person. I have been thrilled to talk to live customer support every time I have a question.

Cons: It does not do it all for me. I still have to do my part... Really though, it is all right because it is fairly straight forward.

Overall: Easy to run our shipping!

Top Notch and User Friendly

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to use and integrates well with Volusion. I have checked into several other shipping options and Shipping Easy was clearly one of the best choices. I have been using it for years.

Cons: Does not always update the Volusion Store correctly, but I think this is more of a Volusion communication issue.

Always awesome customer service. Best for anything ive used!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything but love how much information it pulls over from my shop and all the features that go along with it. It's user-friendly and when I cant figure it out Customer Support is always helpful.

Cons: Drawing a blank. It WAS that i had issues with the printer disconnecting all the time but the CS rep was able to help me figure out the problem and now I wont have the issue again!

Overall: It saves so much time and with the other features it allows me to stay connected with my customers needs.

Every time I've ever had to call support, the help has been immediate and flawless!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Group batching is very convenient when you have multiple orders. Also am happy it can pull from multiple market places, i.e Amazon

Cons: Can't buy stamps for regular first class mail, and occasionally after a computer update I have to download Connect Easy again. Sometimes orders get stuck in printing queue

The perfect companion!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipping Easy seamlessly integrates into Shopify! The rates are competitive. The learning curve is low.

Cons: Discount pricing for items does not carry over from Shopify. Address verification can be more robust--perhaps offering suggested address.

Overall: Streamlined our shipping department. Savings on shipping rates.

Good interface. Better customer service.

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Much easier to use and better functionality from other shipping interfaces I've used before. Great customer service will walk you through issues and spend the time necessary to diagnose and fix problems. Customer rep helped me quite a bit today.

Cons: The Connecteasy interface gives me a lot of trouble. I have to reinstall it often. I have a hard time trouble shooting issues on my own, but customer service is helpful.

Overall: Much easier to use than similar software

ShippingEasy makes shipping easy!

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShippingEasy integrates multiple stores, issues tracking numbers to all customers, provides audit trails for all shipments, answers all questions involving shipments.

Cons: No complaints.

Overall: My business is a one person business. I have to solve all the problems of this business every day. ShippingEasy saves me time and money by eliminating all delays and duplicate work. Furthermore, it gives me a clear audit trail to find and solve any problem that might arise.

Recommendations to other buyers: ShippingEasy has cheaper postage rates than other shipping intermediaries!

ShippingEasy has reduced the time I spent processing shipments by 3/4. Anything that saves time wins

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it automatically imports order information from Prestashop and keeps organized records of all the shipments

Cons: I don't like that there isn't a plan between 400 packages a month and 1500. I tend to ship about 420 or so and end up having to pay the difference for a lousy 20 packages

Melody was very quick and helpful in answering my questions.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the service is always quick whenever I have questions about resolving issues with shipping easy. This software makes shipping super simple and makes my time more valuable. Shipping easy is simple for international orders as well and helps cut down the wait time in the physical post office location.

Cons: The only problem I have is that my scale will sometimes disconnect for no reason and I have a hard time reconnecting it.

top marks in all categories

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prompt customer service. To me good customer service is the key to any business. A business may have the best features available but if there's no customer service to implement all those features what good does it do to have them. My favorite is QuickBooks. They are the best!

Cons: Shippingeasy could improve their customer service by having customer service available 24 hours/day, 7 days a week.

Overall: It does all of our shipping needs.

Awesome & easy to work with!!!

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is easy to work with , their customer service is excellent. The software is fast !

Anytime I have had to call they are super friendly !

Cons: really nothing - they are great! If I have to say anything - its that they can't take the mail to the post office for

Overall: Makes shipping easy!

Easy, seamless, helpful, convenient

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is very clear about what I need to ship and I can easily select how to ship it. Great customer service, great reporting.

Cons: That after you submit an order for shipment you have to wait about 4 seconds till the dialog box disappears to work on another order.

Overall: Running my business easily

ShippingEasy 2016 Review

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: integration one set up the product is easy to use

Cons: When combining invoices from same buyer, multiple purchase the invoice does not provide correct total.

Overall: The product has delivered on our expectations with the exception of one area. When combing shipments from the same buyer the invoice does not provide the correct total. We contacted customer support and were told they are aware of this issue, but that it was not a high priority problem. And will not be addressed. Needless to say I was not impressed with this response.

Walls 360 Loves Shipping Easy!

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We sell through multiple channels and drop ship for other customers. Having all of our shipping in one place is a huge time saver.

Cons: Since we drop ship for a number of large corporate clients, not being able to integrate with clients who have built their own propriety shopping carts so we will have to play the download orders upload orders then download tracking number game on a daily basis. We have clients that have several hundred orders a day, but we can't integrate them into Shipping Easy.

Overall: Shipping Easy has been terrific for us. Customer service has been knowledge and easy to work with. Easy learning curve.

Melody is very accommodating

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is accessible because in just one click assistance will easily come my way and with detailed answers and also accompanied by their knowledge base where I can always go back and review in case I encounter the same issue

Cons: The software has limited areas to describe the issue, sometime we have to more descriptive so that the other person can understand what we are referring to

Overall: accessibility and convenience

We had trouble installing a new printer but Bryan was extremely helpful in troubleshooting it for us

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Brings all the platforms together in one location rather than managing them separately. Its a great service

Cons: every login can only have one printer configured, i wish there was an admin login so we wouldnt have to call everytime we want a new printer configured

Shipping Easy is the best!

Aug 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how easy they make the shipping side of my business.... fast, efficient and affordable

Cons: None - I have not had an issue that hasn't been quickly resolved

Overall: They have the best customer service around! Every time I speak with them, they are friendly, upbeat and help get the job done.

Really wonderful

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity but with full features and great support. It allows us to streamline our shipping and orders and they add new features often.

Cons: I can't think of a con. I guess even more integrations with WooCommerce would be cool but they are doing great so far.

Shipping made Easy

Aug 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite features are that I can see comparative rates, I can combine & separate orders easily, manual orders are easy to do, that it marks orders as shipped, & that I can create a return label at the click of a button. The chat service is also extremely friendly & knowledgeable.

Cons: I've only seen two issues that we have personally dealt with. 1) The dashboard option is always jumbled. The data boxes run together so one cannot clearly differentiate between downloaded, shipped, & unshipped orders. 2) Within BigCommerce, we have the option to do a 'custom product' during a call-in order and/or going back and adding it to the order later. Whenever a custom product is in an order, shippingeasy marks it only as partially shipped, instead of fully.

Overall: Shippingeasy literally makes shipping easy. I plugged in our UPS account & I can compare rates for anything I need to ship at any time. Everything is under the same 'roof.' It has a great many features that we employ regularly.

ShippingEasy makes it fun to ship products. I love that when you dial them, a real person answers!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Grouping in batches, setting shipping rules and easy end of day reports. ShippingEasy customer service is really what makes the software convenient. If you have a problem, you dial the number and a real person answers without any wait and you get your problem solved in minutes.

Cons: It isn't always easy to see whether a package is a 2 day or 3 day ship with priority mail until the label is printed.

I am not the most computer savvy person and I find it easy to navigate.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is great when I can't figure something out. The people are pleasant and very helpful and easily available.

Cons: When I am combining orders the software threatens me that it can't be undone! It makes me nervous every time.

Awesomesauce

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to use, everything is integrated with our shipping accounts. its already in our bookmarks?

Cons: Hard to compare rates, not sure im doing it the best way. The dimensions change when you try and quote a different shipping method

Couldn't Imagine My Business Without Them!

Oct 09, 2014
5/5
Overall

Comments: Since they can tie in directly with my online store's API, importing all of the orders and necessary information, there's no need to copy+paste addresses, emails, or tracking codes, saving me hours of wasted time each month. Possibly just as valuable, their rates are lower than many other service providers, saving me money with each package out the door. Along with a great product, they were great to work with when setting up everything, and reliable when I've had to contact their customer support. I recently ran a Kickstarter campaign and had almost 1,000 orders to get out. ShippingEasy's platform made it easy to import all of the orders, print packing slips, organize and categorize orders for shipping batches, and kept my shipping costs down - saving me loads of time and money. For small-medium size businesses like mine, it's a no brainer to select ShippingEasy to take care of my shipping needs. Highly recommended.

Pros: Easy to set up and use. Great shipping rates. Integrates with online store. Allows for batch order processing. Superior customer service. Many more features than I even need.

Cons: Can't really customize shipping labels with special messages (i.e. 'Fragile', or 'Do Not Bend') or your logo. Some customization options are an extra fee each month. Limits amount of orders you can ship each month.

Rep was so helpful

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use!!! I have to call, a lot, to get help with return labels and everyone is always so nice, patient and helpful.

Cons: Nothing, I would not change a thing about their sight!!

Overall: Every time I call Everyone is so nice and helpful!!!!!!

One of the customer rep is awesome. Shipping Easy is terrific and their customer support is the best!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, It's Christmas and everything is wonderful. Software is easy. Perfect to use. The rep is wonderful!

Overall: It's Christmas and everything is wonderful. Nothing negative to report. Software is fine. Excelnet go use it!

Great

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is great. Any questions I have they are quick to answer and help out with. My most recent experience, she took time to make sure I was able to get through the process I needed to fix my billing

Cons: It is very time consuming entering peoples information to prep for shipment. Since the program synced with BLESS and paypal it has helped quite a bit

Best Cloud-Based Shipping Platform

Sep 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My two partner and I have been using ShippingEasy for quiet a while now for our online store and it has been of great service so far. Manage orders, shipping label, tracking and everything else you can think of is all in one place. The application itself is very easy to you, as we got the hang of it within a few hours of researching the different features.

Cons: Can't think of many cons at this time, fortunately. ShippingEasy has been very useful for us.

Overall: Overall, it's been a great experience using SE and we'd recommend it to colleagues.

Excellent service!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Someone is always available to chat and help when I need it. The system saves my customers information making it simple to print a shipping label for their products. Printing labels is as easy as a click of a button.

Cons: It takes a bit to figure it out. I had to chat with someone right away to get answers to some basic things I just did not understand about the system.

Quick and simple!

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the purpose of grouping batches of shipments and printing the product label as well as the packaging slip, it gets the job done.

Cons: The software as a whole could use more details about certain things, more tool tips, etc. I am a programmer myself so I would love to talk in more detail about these cons if you guys email me later. Don't have time to go into detail right now.

So fast, So easy

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use & speed

Cons: None

Overall: I am always skeptical about new programs & apps and expected to be disappointed and frustrated. Shipping Easy set up in just a few minutes using live, US based tech support. Any time I have had a question about the program or integrating a printer, the support has been fast and clear - I have never needed more than one call and those calls are less than 5 minutes. The postage and freight prices are superior to standard rates.

I love Shipping Easy!

Jessica Rich Collections Ships Easy

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and very user friendly. Allows me send packages out and track them with ease.

Overall: I have been using Shipping Easy from the start of my business venture Jessica Rich Collection. I've always been amazed on how easy the shipping process was for me, especially since it was my first time sending out mass product to customers. My business has been running smoothly for the last year and a half thanks to Shipping Easy and couldn't be more grateful.

Perfect Customer Service/ Best in Class!

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Batch Shipping! Living/Accessible Customer Service who are experts in the product and can walk you through tough application details in a patient friendly manner.

Cons: This program needs BETTER FLAGS /ALERTS and NOTIFICATIONS such as:

This label was printed but has not entered the mail stream (48 hours after ship)

This item was shipped, but never arrived to its destination CONTACT YOUR CUSTOMER

Per platform specifications THIS ORDER WILL BE LATE if you do not print in the next 12 HOURS.

Overall: Integrated Shipping for our MULTI PLATFORM STORE

Help with Reports

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of the software.

Cons: Not enough detailed instructions on use of reports.

Overall: The customer service rep was THE ABSOLUTE BEST!!! She not only helped me pull the report, when I still didn't see what I was looking for she pulled it for me and sent it as an attachment via chat with detailed instructions for future reference. Best customer service in a long time in this day and age of technology.

Shipping easy lives up to its name!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and takes the hassle out of shipping. The customer service is superb, and are super helpful and friendly in our chats.

Overall: Easy to use software, discounted rates and great customer service!

epic

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: pros only every business need this. Makes having an online business fun. Our rep is a pro and it great to have her in our back pocket when we need support.

Overall: make shipping a pleasure

Great system!

Aug 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is fairly easy to learn, and the customer service is very good for the most part. team is exceptional.

Cons: The glitch with Woocmmerce is frustrating (not updating orders that have changed status), but I guess that is WC fault and not ShippingEasy.

Overall: Makes my shipping flow very easy most days. It took a bit to learn and figure out a few wrinkles, but I'm happy with it now. The customer service is very quick to reply, which is a big plus for me. Not all of them have been knowledgeable, but most are very friendly. Team has helped me many times now.

Cory was very helpful and found the problem I was having.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very very great, fast customer service. They walk you through step by step and always find the problem.

Cons: It's confusing in the beginning to have to download the connect easy program and get the printer all connected, but once it is set and ready it is easy.

Overall: Fast easy shipping from my home, customer service all hours of the day and night.

Really great support team.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Special thanks to support team for the support team, as well as the dev team. Together we were able to solve the issue I had with my store. , in particular, stuck with me for a few hours to get it resolved

Cons: Would prefer if they used REST API over SOAP, but it still works

not really much else to say about cons...

I try not to call but when I do, they are great and Bailey is on top of his game.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is pretty easy to use once you have things setup. Multiple stores and ability to connect with other apps makes it a good product. The customer service, though, really makes it worthwhile.

Cons: I wish that there was a checkbox next to a FedEx tracking number that shows it was delivered. Similar to how it reports USPS shipments.

Great & Easy

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and straight forward, clean layout not a lot of clicking.

Cons: Inventory system is a bit difficult to navigate, and sometimes SKU/Names do not appear as entered.

This software has been super helpful for my business

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of shipping, importing from my various stores. Customer success team members are amazing and super helpful. Rewa just saved my bacon!

Cons: There are a couple parts that aren't super intuitive, especially for someone just starting out. Also, I could really use integrations with BackerKit and Wix.

Overall: It makes everything in my life easier

Capterra-loader

ShippingEasy - its in the name

Sep 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It really is in the name - Shipping Easy. Because ultimately, that is what this system does. I've been using it just shy of 2 years and I am constantly recommending this software to friends and colleagues simply because it is easy. I like how it can integrate with different platforms to pull over the shipping information and have the capability of doing a Quick Ship in a matter of minutes. The reports are easy to navigate and the timely update of tracking information is a plus. I'm a big believer in this software.

Cons: Can I saying nothing? I can't say anything bad about it. I haven't run into any problems using it. No glitches or errors. Great product.

You will save money. A lot of money.

Oct 13, 2014
5/5
Overall

Comments: I was a little bit skeptical about using the service at first because my package volume varies. However, I went through a demo on the phone and I was blown away with how easy it was to use, how fast everything ran and how well it integrated with multiple e-commerce platforms. It's really easy to print a bunch of shipping labels at once and the system automatically updates the tracking info and sends emails to your customers with tracking numbers. Plus, I saved the equivalent of my first month of fees in less than a week! Some packing labels you print won't yield a discount - first class domestic is a prime example of this. But you'll save a ton in priority mail packages and international shipping. I saved $8 on a package the other day!! During my first month, I saved over ONE HUNDRED DOLLARS. And as my volume grows, that number will only increase. Buying postage at ShippingEasy is way easier than stamps.com. I love, love, love ShippingEasy and I will be here for a looong time! Here's a quick TIP: buy your postage using a credit card that gives you cash back. It's like free money! You absolutely cannot lose with this program. ANYONE with an e-commerce presence should be using this!

Pros: speed ease of use price integration with other systems

Cons: frequent downtime for maintenance, though usually only a couple minutes.

I contact Support via chat and Account Manager was so helpful! She was patient and thorough.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love its that is easily integratable to other softwares, we use it with platforms and always find it easy to connect.

Cons: I wish the reports were more customizable. I would like to have secondary controls for inventory management. Currently, I exported the daily shipped report and from there I enter in a secondary spreadsheet .

Isabel was awesome and fixed my problem immediately

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: that you added sku's! I also love the way I can split orders for more boxes and that I can manipulate the SKU category so I don't have to pick through all the orders to get the similar ones together.

Cons: I wish there was a way to let the program know when there are multiple boxes and slit them according to weight. Many of my customers order 4 or more of the same thing. But when I split quantity, all of the multiples still show up on the shipping label

Overall: quicker processing time in shipping

One of the customer rep was very helpful and knowledgeable! She provided me with exactly what I needed SUPER fast!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, and the customer service is wonderful! I like being able to have saved customer information.

Overall: Ease of use and streamlining my already limited time! It helps run my business professionally and keeps my customers informed!

My con was importing new customer information with each new order, but with the recent LuLaRoe Bless integration, I am loving it so far!

Capterra-loader

SE makes shipping drudge work easier & cheaper... plus idiot proof because of their AWESOME service!

Jul 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The list of great things is long. However at the top are: saving money, getting great support, and making the actually shipping process much easier & quicker.

Cons: SE makes international shipping much easier, however it would be great if they could also use their large customer base to get inexpensive DHL rates.

Amazing, best customer service, so user friendly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that they actually answer their help line. Their staff is knowledgeable and make everything VERY easy to understand (like Corey today :) )

Excellent service!

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, features and great support.

Cons: Works great. Only thing that could make it better would be 24 hour customer service.

Overall: Fantastic. Makes shipping a breeze.

Awesome software

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has everything I am looking for in a shipping software. And to top it off fantastic support which can help you with any problem you may have.

Cons: Wish I had the option to get lower shipping costs as I ship more. And wish they had an option for 3PL (either ShippingEasy or a company they are connected to)

Perfect!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shippingeasy makes it easy to ship all our orders. You don't have to be a genius to use it and if you can't figure it out the team at shippingeasy is always there to help.

Cons: One thing I don't like is you can't do 1 of 4 shipments so all 4 labels come out for one person with 1 of 4, 2 of 4 and so on.

Shipping Easy has the best customer support out there! They have fixed my problems again and again!

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is great, but the customer service is outstanding! I can always count on someone answering the phone, speaking English the way I speak it, and solving my problem, or giving me an easier way to do what I'm trying to do.

Overall: My shipping is streamlined, quick and easy. Customer service is great!

Fixed with the help of a professional, Jessica, after several hours of frustration!!

Dec 16, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent software when it runs correctly. Super fast printing, economical, and sizes to fit any label/parcel.

Cons: Downloading and hooking up to ConnectEasy and my labelwriter was more headache than I needed. Wishing there was a more intuitive software download/instructions for linking everything.