Who Uses This Software?

E-commerce sellers and online merchants that ship merchandise to their customers.


Average Ratings

668 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    No contract, cancel any time, Free 30-day trial.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShippingEasy
  • www.shippingeasy.com/
  • Founded 2011
  • United States

About ShippingEasy

ShippingEasy is the easiest cloud-based shipping platform on the market. With ShippingEasy, online merchants of all sizes can ship fast, with the best rates, and grow orders. Consolidate orders across multiple channels and multiple carriers, including USPS, FedEx, and UPS. ShippingEasy integrates with leading online stores and marketplaces like Amazon, Shopify, Walmart, eBay, Squarespace, and more. Access the guaranteed lowest shipping rates, plus other exclusive discounts, regardless of size.


ShippingEasy Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Channel Management
  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

ShippingEasy Reviews Recently Reviewed!


Been using this for many years

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easier and better than any software I use and I have several stores from several diff carts.. WooCommerce, Ecwid, Shopify,Ebay, Etsy and more. We even tried Shipstation for a month. This was incredible and fast for Employees to pick up on. 30 days later still scratching on heads on other programs. Very happy with our decision.

Cons: None- wish the address book was free, but it is cheap.

Overall: I have been shipping product around the globe since 1994. As the internet evolved and made its way into the world technology evolved and apps were born. 2019 we have so many choices and so many reviews... some we know are fake, some we know are real but we all want what is best for our business. When it comes to reviews, I leave the good, the bad, and the ugly, unlike those that just had a bad day and then wanted to let the world know they had a bad experience. Most of the bad is from people that just do not get it and should not be in the technology realm.

I can tell you I am a techno junky, I do not like to listen to a lot of reviews, however if this helps anyone like it would me then so be it. I go back to the day and time when you had to have a custom program written and integrate into your shopping cart. It wasn't pretty but way more efficient than one at a time. This was the difference of taking all weekend to pack 30 orders and barley get them out Monday afternoon. Since then with more demand and needs for our customers more apps started popping up. I tried almost every single one of them. Most were so incredibly complicated it still took forever to ship product effectively. When we hit 150 plus orders a day, 7 days a week, we finally found Shippingeasy. And wow does the name fit well! It literally blows the competition out of the water! Not only is it easy, but the tech support when and if it is needed is mind blowing and should be a industry standard in cstmer srvc.

Capterra loader

Fast Setup, Easy Use, Great Customer Service, All your shipping in one place!

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I love that all of my online stores can all go to one location. I like that I can add pictures for each of my products and have them appear in the emails that are sent to my customers or printed on my invoices. It can easily create pick lists, packing slips, and labels, all of which are customizable. I like that it can manage my inventory and sync it with my stores. I like that I can create a favorite shipping method and package options, and quickly ship with those settings with the click of a button. I can also group together any of my orders that will be using the same shipping method and packaging, then select from my saved settings, and print all the pick lists, packing slips, and/or labels at once! I have run into a few problems here and there with integrations, which is to be expected when connecting two different systems, and customer service is always willing to do whatever it takes to help me resolve my issue.

Cons: There is one thing that bugs me severely about this product. When one of my warehouse workers accidentally clears an order, there is no way to reinstate the order or re-pull the data from my online stores. A manual order has to be created, and the order is no longer synched with shipping easy. This doesn't happen often, but it has happened more than once, and recreating an order manually stinks, not because shippingeasy makes it hard to do, it just stinks when automatic is so much faster and better.

Overall: It handles all the shipping for all of our online stores, provides us with a great discount on shipping costs, and makes managing shipments for multiple online stores relatively hassle-free. It has even more options like inventory management, marketing, customer management, and others that we have yet to use!

I LOVE LOVE LOVE Shipping Easy. The Best Shipping & Email Marketing Program ever created all in one!

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I love most about this program is Everything! Not only does it send our customers shipment notification emails with tracking numbers but you can set up a variety of automated emails for every possible need. Having been in business for over 20 years I have used many different shipping programs, nothing has ever come close to the abilities of what Shipping Easy can do. Since this program has all of your order data it gives you so many options to reach back out to customers. Each day I discover some other feature I am not using that I should be taking advantage of. If I am ever uncertain how something could benefit me or how to set something up their support staff is the best of the best! So Amazing! You can set up numerous stores with infinite ways to reach out to your customers to increase sales. There is simply no other option for us. Shipping Easy makes our job easier, it cuts down on shipping mistakes and saves us time, energy, and money.

Cons: The only negative that I have found in 10 months of using Shipping Easy is that you cannot create forms to capture email addresses for those customers that wish to receive newsletters. Currently I do still pay another company that has built in forms on my website making it super easy to capture email addresses. On the bright side, because it does have the ability to send emails to anyone that has placed an order, it does not matter if they signed up, I can still send them an email.

Overall: Cut down on shipping errors, saved money and time!

No contest, Shipping Easy is the best at what it does!

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The Customer Service is at least 50% of why I love this software. But I also love how simple and clean the design of the program is. It has everything that I need for shipping, without being too overwhelming. I also love the level of communication the site offers with its alert system. It makes me feel quite confident that the software is constantly being cared for.

Cons: It would be nice if Shipping Easy could offer Express Shipping for all of the Flate Rate packages sizes USPS offers, instead of just the Flat Rate Padded Envelopes.

Overall: Shipping Easy lives up to its namesake and offers easy, thorough, and cost-effective assistance for all of my shipping needs. They've never let me down in Customer Service and make themselves as accessible as possible for even the most time sensitive of situations. They are one of the few services that I recommend by word of mouth, as I feel they will always represent me and my company to the best of their ability.

Recommendations to other buyers: Not that I can think of off the top of my head.

My most recommended software ever

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love Shipping Easy for how it greatly streamlines the shipping process. Whether you are just shipping a few packages a week to hundreds per day, it makes the process easy and intuitive. Additionally, the interface between various marketplaces is a life saver. Shipping a vendor fulfilled Amazon order is no different than filling one from our own website. It transfers all shipping info quickly and accurately.

Finally, they have one of the best help desks of any software I have ever seen with quick and accurate responses.

Cons: I think the only negative that I have had is with not being able to print a multi box order more easily. It can be done, but only if using thermal transfer type printing.

Overall: The biggest benefit that we have seen since using ShippingEasy is the time savings. Before using ShippingEasy, we were set up to print all shipping labels out of paypal. 20 orders was a 1/2 day process. Copying and pasting tracking #'s back to my website. Currently we are processing over 100 per day in less than 3 hours.

Saves so much time and is so easy.

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use and discounts on shipping.

Cons: No cons here.

Overall: Before using ShippingEasy, I was using another offline inventory management software. I had to manually enter the details of every order into the software, or if able, use an .xml file and import. Then I had to manually add the information on the USPS website and ship from there. Sometimes the address would mess up and I have to start all over again. Sometimes the page would error out and have to start over again. Other times I would accidentally hit the back button and have to start all over again. Needless to say, this was very frustrating and time-consuming. It would take me at least three to four hours on very busy days to get everything entered, paid and printed.

I saw an advertisement for ShippingEasy on the Amazon seller site and decided to take a look. I didn't think this kind of shipping site would be for a small seller like me, but they take businesses of all sizes. I started the trial and instantly fell in love. What used to take hours took minutes. You can easily check multiple orders to batch process and boom, you've just done thirty orders in a few clicks.

The label options also save time and money. Right now I mostly use the combination option, which has the packing slip and shipping label on the same page. So, you don't have to match up the shipping label with the receipt or waste paper printing out two different things.

Support is also very helpful and responsive whenever there is an issue. I should note that I've had the service for over one year and have only needed to contact support about three times for minor issues. I've never had issues with the site being down or shipping not working, so that's obviously a very good thing.

The best thing is probably that you are able to get discounted rates through them which makes it easier to make a profit. Even though I don't ship tens of thousands of packages a year, I can still get the discounted rates as if I did. I've nothing but good things to say about ShippingEasy and strongly recommend it to anyone that is looking for a way to cut down on wasting time preparing shipping.

The Only Shipping Software that Worked for Me

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My business buys product from the customer (instead of the other way around). I used to have to manually generate a shipping label, cutting and pasting into paypal ship now, the order #, the customer address, I had to manually calculate the weight...it was tedious, I actually cringed when I got new orders, not good if you are running a business. A friend said I could purchase shipping software to do that, but none of the apps could be customized to automatically send a shipping label to a customer for them to use to SHIP TO ME. Then I tried ShippingEasy, oh my gosh they had a work around for me! Now, with a few clicks my customers receive a shipping label, it has their order # on it, AND it sends them an email! All with a couple clicks! So happy! Now I am happy to get as many orders as I can.

Cons: I have no complaints. This software does what it is supposed to do, make my life easier. Customer support is great.

Capterra loader

A major game changer for a small business

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, connectivity, for both our shipping needs and marketing are all incredibly important aspects of ShippingEasy. In the 5 years we've been using SE, it has saved us countless hours in creating shipping labels, return labels and tracking packages. We've also begun using their email marketing and have found it easy to use and very functional with the ability to segment customer's buying habits. Very useful. Their customer service is also top notch.

Cons: Honestly, we don't have much to say in the negative category for ShippingEasy. Before finding SE, we created every label individually on the USPS web site. SE took a daily multi-hour process down to minutes. A huge time saver.

Overall: ShippingEasy is a huge game changer for our small business. Time saver, highly organized and functional.

the support staff was fantastic

Jun 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The support staff was support driven and sales oriented. He listens, accepts faults moves past them and offers solutions.

To answer the question, the software's primary "pro" is it's ability to save time in shipping as well as data flow between my software and itself.

The added features like mass email is outstanding... This pretty much cemented my account with shippingeasy. This just simplifies my life and saves my company money.

I love it and that's rare for me to say about.... Software.

Cons: Moving from the orders page to the shipments page is odd. When I create a shipment on and individual order, I should be able to immediately setup my label to printed.

Your plug-in for wordpress/woocommerce did not initially work on my server. I was served the error: Warning: in_array() expects parameter 2 to be array, string given in /home/.../.../.../class-wc-shippingeasy-integration.php on line 21

I fixed this error myself by commenting out the line and reported it to customer support in an effort to help you guys out... No luck, I was brushed off.. And that was even after pointing out that I am my own webhost and willing to modify my Apache/PHP environment to match your requirements. So, I am running your software with my fix in it...

So that's a "Con"... You guys should be a little bit more open with people. Smart people do incredible things when they work with more smart people...

Overall: an easier daily life....

Emma's Commanding Yet Gentle and Calming Voice Presence

Nov 09, 2018
5/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to custom create labels and boxes is amazing. I also like the ability to cancel and refund the funds for editing or cancelling labels immediately. The full list of features is deep and can make my shipping tasks easier, once I am able to delve further into the list of features. Which leads me to the next topic:

Cons: Shipping Easy is burdensome and difficult to navigate. The features are extremely technical and require a crash course to navigate. I do realize the shipping world is chock filled with options from different carriers, but Shipping Easy does its customers no favors by also overwhelming the client with SO MANY OPTIONS. Luckily, I am very proficient in systems navigation, yet I felt myself becoming frustrated by the sheer complexity of Shipping Easy's software. My CSRs calm, collected, the gentle and soothing voice was essential in keeping me centered, focused and after an extensive amount of time on the phone, we were able to fix the issue! Thank you for your outstanding interpersonal customer service skills, your empathy, and steadfast and even keel temperament in dealing with frustrated clients and helping us cross the finish line. Shipping Easy has a gem in Emma!

Overall: Shipping Easy is not easy to learn. I had to make three calls to figure out items such as mapping fields??? Manual upload of CSV files??? I'm able to manually edit my orders now (I have less than 10). Will I have to go through this every time I have special requests?

Excellent, efficient and economical

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simple layout makes it easy to use. Flexible with useful options. Information can easily be edited and corrected between original input and final payment - this especially useful when formatting address details for international shipments. Always MUCH easier to input and operate than the websites at USPS and Canada Post

Cons: Only slight nuisance factor is the layout when entering a name and then having to insert the email address before the mailing address- so two "copy & paste" motions are needed at input.

One efficiency suggestion would be for the zip code/postal code to be entered first and using software such as "address doctor" to confirm and verify the standard street address.

Overall: Excellent, easy, efficient and economical - what more is needed ?

Capterra loader

Such a huge fan of Shipping Easy, they do exactly what they promise.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.

Cons: Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.

Overall: I get my shipping done quickly and reliably every single day regardless of which storefront, which carrier and which destination.

The best shipping software ever!!!

Aug 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!

- The actual Program is fantastic extremely user friendly and very customize friendly always adding more features and stuff just to make it as easy as possible to use.

- The History is amazing to create return labels and duplicating canceling everything is just a click away.

Bottom line: KEEP UP YOUR AMAZING WORK!!!!

Overall: - Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!

- The actual Program is fantastic extremely user friendly and very customize friendly always adding more features and stuff just to make it as easy as possible to use.

- The History is amazing to create return labels and duplicating canceling everything is just a click away.

Bottom line: KEEP UP YOUR AMAZING WORK!!!!

Super helpful -- ease of use is TOPs!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that if ever an issue, which is very rare, that this company has very friendly, helpful, and successful customer support via phone or chat. They go the extra mile to stay with you while solving problems.

Cons: NONE! absolutely zero complaints. I have always been responded to, helped, advocated for, and folllowed up!! Always. This is hassle-free, which is really great.

Overall: This company/ software application is great! Works integrated for back end store e-commerce shipping, allows for sub accounts to allow flexibility, and easy to direct add shipments that are not integrated. Additionally, integrated with address verification for best success, and easy to ship internationally.

Shipping for 16years, this is THE BEST and the rates are Really Excellent.

My experience with Shipping Easy has simply been amazing.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A couple of months ago my website had crashed. I had close to 100 orders on deck that were still processing. I lost every thing on my website and backups would not work. I was sweating bullets tell I realized ShippingEasy was there. I printed all of my orders and packaging slips and got to work making my customers happy. I had to rebuild my site from ground up. But ShippingEasy was there to save my business in revenue which at the time would have put me out of business. So if you are hesitant don't be give your business a lifeline and use ShippingEasy. Thank you to every one at ShippingEasy for providing an awesome tool that all businesses can use.

Cons: Using ShippingEasy has been the most beneficial piece of software that I have ever used in my business. Only one thing I can think is maybe the font size could be a bit bigger. But other than that you guys and gals rock.

Overall: ShippingEasy literally saved my business from going out of business. I left my benefit story in the pros section of the review.

Bria rocks and you should do whatever it takes to keep her on your staff.

May 26, 2017
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Bria's help and support is the best part of making the change to this platform. The insurance rates are cheaper but with the extra time cost, I am not sure we are actually saving money.

Cons: It is not user friendly, the labels print from newest to oldest and separate the international and priority from the first class instead of letting me print the labels in the order they were imported, you know, logically. Logic dictates that you would want to print the labels for the oldest orders first, not the newest orders. If I have 50 orders and they are jumbled by mail class and destination, it takes me 5 times longer than Stamps.com to print the batch because I have to do them individually so the orders go out in the order they were received. The training was about showing you all the "cool" (aka useless) features of the platform instead of making it easy for me to use and setting it up for what I need daily. Because of the training lacking usefulness, I have spent extra time sorting out the issues I face (thanks to Bria's help). Bria is the only agent you have that has been willing to help me love a platform I hate, everyone else just says "that feature is not available" or "you cannot do that in this platform" but Bria has worked to come up with creative solutions to get what I need out of this platform. Having to set everything up from packaging to rules is not saving me time and I have found this program to actually take up more of my time than Stamps.com did which I feel is misrepresented by your sales people. I was informed that I could streamline my batches but so far, it's been a lot more work and babysitting from me. Enter Bria the rock star!

Overall: Cheaper insurance and contacting Bria (after several tries to other, less awesome, agents).

Vendor Response

by ShippingEasy on May 30, 2017

We're thrilled to hear such great things about Bria's level of service. We have high standards when it comes to our customer service, and Bria certainly upholds those standards! Thank you for sharing your experience.

As for the concern of functionality within the app itself, we are always looking to make adjustments and improvements based on customer feedback. We have added a feature request ticket based on your conversation with Bria. Once our development team can outline and prioritize the work, Bria will follow-up with you.

In the meantime, Bria has informed us that she has presented you an alternative resolution using Shipping Rules. While not precisely what you were looking for, hopefully that can help in the interim. The platform is meant to make life easier for merchants like you, so we are sorry we didn¿t hit the mark right off-the-bat.

Again, we appreciate your feedback and look forward to making sure ShippingEasy meets your shipping needs.

ShippingEasy great for our online business

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of set up and use

Shipping Rules to assign orders to specific users or categories

Customizing packaging and shipping methods is easy

Great value for the cost

Customer service is excellent - phone (Yay), chat, email

Cons: Doesn't integrate w StitchX inventory management platform that we would like to upgrade to

Overall: ShippingEasy is a great shipping solution for businesses with multiple ecommerce sales channels , as well as traditional wholesale and retail (brick & mortar) channels. It is easy to set up; straightforward to use; cost effective; and their customer/technical support is amazing (chat, phone, email). I highly recommend ShippingEasy to anyone looking for a shipping solution for their business.

It saves time but it needs work, but it seems it is not in their plans to revamp it

May 17, 2017
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Paste and copy addresses to make labels right away, ability to import / sync records. Other features to automatize the process such as import rules, etc.

Cons: The system has 2 major flaws that we have brought to the attention of ShippingEasy but it seems that is not something that is in the works: 1. You cannot do multiple packages. If an order has more than 1 package you can't do it without having to duplicate the shipment for each label. This is an inconvenience and when we have multiple packages we just make them in FedEx directly. 2. Their address verification for Residential / Commercial is linked to USPS not to FedEx. USPS does not charge differently for Residential / Commercial and their methods are different than FedEx so we found out that we were paying more money because ShippingEasy will assign orders to be residential when they were not. This is a major flaw because it creates double work to verify addresses, at that time we just can do it in FedEx.

Vendor Response

by ShippingEasy on May 18, 2017

Hi Ricardo,

Thank you for your review and feedback.

We're so glad that you've been able to utilize our software to quickly print the shipping labels you need!

Though, we're sorry to read that you experienced difficulty with the residential/commercial verification and multi-box shipments for FedEx. In regards to the multi-box shipments, there may have been some confusion on exactly what you were looking for as we do support multiple package shipments for both FedEx and UPS (the process for USPS shipments is duplicating like you mentioned). There's more information about how to add multiple packages to your FedEx and UPS shipments in our Knowledge Base article here: https://support.shippingeasy.com/hc/en-us/articles/204353525-How-to-Add-multiple-packages-to-a-shipment

We hope this information is helpful. Thank you again for sharing your feedback.

-The ShippingEasy Team

overall satisfied user

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Software is easy to use, very self explanatory and anything that may seem confusing the 24/7 chat has been a absolute dream an the assistance is always 5-star.

Cons: Lacking some functionalities and when request are made for new functionalities or some issues, tickets have to be created which could take several months before they are gotten to or applied.

(example being: duplicate orders in green, some orders downloading the state as Florida and the same customers 2nd order being downloaded as FL so the system misses that this is the EXACT SAME address)

Submitted a ticket over 6 months ago, still working on this issue.

Cory was GREAT in helping us with setting up our Magento store. Thanks Cory YOU ROCK!!

Jun 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy (as in the name) to use and has several functions to help you grow your business. Shippingeasy support by far is better than any customer support we deal with. The integration to either Fedex or UPS is easy to set up. We also use another store to import our online sales and that process is step by step on their website. If you still can't figure it out on your own then the customer service team will!!

Cons: Really the only thing that we wished we could do is search by Business name once a package is shipped and when searching for a name you can enter only the first OR last name and not the first AND last name. Other than that this product is great. I would highly recommend it if you are thinking about a shipping software.

Overall: Easy to use.

I LOVE SHIPPING EASY

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipping Easy's best feature is the email marketing system. I am currently setting up numerous automated emails to cross sell products. I believe I will see a significant increase in business with just this one feature.

Cons: I cannot delete email lists or automated emails if they have been previously used. However, this is truly so insignificant compared to what I love about this software.

Overall: Shipping Easy customer service support is fast, friendly and always available to help resolve any issue quickly. They are the best support team I have dealt with in over 20 years doing business online.

Great platform and terrific customer support

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and easy to

Check tracking and shipping history

Cons: The only improvement I would like to see is on completion of payment for a PayPal layaway invoice it would be ideal if that order could be synced for shipping. I had to really reach to come up with ANY improvement in all honesty.

Overall: I LOVE this service. My response time to the few emails I've sent customer service have been exceptional. Your tracking shows a clock if it's still in transit without having to open the transaction and manually check. Customers are automatically sent tracking confirmation. No problem with syncing PayPal purchases.

Would highly recommend others to use this app

Dec 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Best for Shippingeasy is that it allow me to reprint a label many times. Well, I don't actually need it often as I always have a downloader that downloads a label whenever I print it out. But the issue comes when I need to response to a buyer that I didn't make the order through. It would be a nightmare if I have a pressure of not being able to print it many times. A

Another best is that I can print the name of the item on the label (the names can be different or just a initials of the items that I set in my store). This saved my time and money many times. Having many different kinds of orders out is great, but quite struggling when you don't know what label is belong to which one. Oh, and I saw many sellers that shipped wrong items to a buyer (even in a huge company as I have experienced). A+

But sometimes I see that regional rate box price of USPS is 5 cents more expensive than shippingeasy. If they could fix it, well, I will stick to USPS forever. B

I can rearrange the columns in the interface. A

USPS address suggestion: not so good. Sometimes I need to use USPS tool and google map to verify the address. But it's not recognized by shippingeasy again. Not a big issue for me but quite itchy when I have too many in a batch of orders. Hope it will be solve soon. B+

I would give this app an A+++ if there is a batch tracking and alerting system. So that at the end of the day. I won't miss anything. And I can keep track of my customers received the items.

Actually I can use endicia to do it but it's a bit messy and the interface isn't easy to see. B

Easily send the buyer a return label. Or attach a return on scan label. A+

Monthly fee. low, affordable. A

Many stores supported. A

Bitcoin support. No. I will marry you if this is a yes :)

Shipping label prices: overall - ok. A

Shipping made easy with shipping easy automation - Time Saver!

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the automation one click and all my labels print. I have saved hours from having to manually print our online orders. once the items presents, weight, and preferences are set.

Cons: it was initially a bit tedious to set up shipping preferences but once it was done it was almost not ever a hassle again.

Overall: Shipping easy has save us hours and hours of time gathering all our orders across multiple platforms with the convenience of taking control of everything from one interface for all shipping, shipping easy has also save us a lot of money with its green leaf shipping! thank you!

Streamline with Shipping Easy

Apr 30, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipping Easy makes shipping much simpler for us and helps us get our packages out in a timely manner. We ship a lot internationally and it helps us with paperwork and getting packages to customers on time.

Cons: The menu structure is very dense - lots of choices - and so it's difficult to navigate. There are a lot of buttons to push before you can actually print a label but once you get the hang of it, it's a powerful tool. I suspect we are still newbie users, and could get a lot more out of the experience if we took an online seminar, so this is not a fault of the interface.

Overall: Other than busy menus, the overall experience is highly positive and good, and saves us money.

Excellent & focused knowledge led to resolution of my problem in 90 secs.

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There has been a profound impact to the cost savings within my operations due to the removal of most friction within my shipping label workflow. Eliminating multiple page loads and providing a batched funnel has saved me more than the software and service will ever cost.

Cons: Batching multiple length labels, such as 4x5 and 4x6 and 4x8 in one batch on 4x8 stock centers the smaller labels, with no known way to change the offset on top -2.5 inches. A problem on the outer edges of use cases, I admit, but I was ready to pull my hair out until I called for workaround.

Overall: We saved a bunch of money and time, streamlined our workflow, and added all the savings to the bottom line!

ShippingEasy is a terrific tool for creating postage labels and packing slips

Sep 13, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to look up past shipments and check tracking. I like the way it saves similar packaging so I can select similar shipments for the future.

Cons: The multi-box shipments are very cumbersome. I have to go into the settings and change my label printing options and I have to re-enter weights and dimensions for each box. It would be nice to have this more streamlined. Also, I would like to be able to get shipping quotes without having to enter in the entire address. Just the zip code, weight, and shipping method would be ideal.

Overall: What I like most about ShippingEasy is the customer service. They are quick to respond or chat with. Very helpful. Any feature that you are looking for and ShippingEasy doesn't yet support can be suggested, and I get the feeling they take each suggestion seriously.

Recommendations to other buyers: It would be helpful to easily see how much I've saved in shipping costs due to the ShippingEasy discounts by month.

ZERO complaints

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's called ShippingEasy for a reason. The ease of use is the best part!! Very customizable as well.

Cons: There is nothing that I like least about this software.

Overall: I loooooooove ShippingEasy and it is all due to their team. I've quite literally have called 100 times with random, endless questions and they are genuinely happy to help. Everyone is friendly and I love their personalities!! Far from robots. I've never had a bad experience. They always produce an answer for me regardless of the depth of research they may have to do. I never dread calling for help!

customer service rocks

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: love how it works seamlessly with woo commerce and our website and how easy it is to print shipping labels, purchase postage, etc.

we've use a level that allows us great customer support through the chat feature. i love that i can immediately talk to someone to help me with any questions. needed to figure out how to ship one item from a different zip code (sending the label to someone there) and bria was great. got the answer and made it happen using less than five minutes of our time!

Cons: we had some problems early on with the postage price not pulling correctly. luckily more of them charged a bit more rather than a less, so we were good. and we figured it out, so it gets the current USPS rates now.

Overall: significantly less time to process orders and print labels!

getting the better postage rate is also an added benefit.

Easy to use, handles everything smoothly, customer support fantastic.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Handles all our stores all in one easy screen. Unique orders, misc. stores, manual orders, all handled in a very professional and no-hassle environment. Customer support is fast and top notch. Love this software.

Cons: Sometimes the notice of problems or issues, whether external things like weather or internal things like maintenance, can get overlooked.

Overall: Handles all our stores easily and efficiently. Professional looking. Amazing customer support. Very happy with the software.

Great Customer Service

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software works great, and I love that if I have a question someone from ShippingEasy is so easy to chat with and get help. Latrice helped me today and she was able to answer my question very quickly. She was so helpful and it was really easy to get my issue solved. Thank you, Latrice!

Cons: It works great, I can't really think of any cons.

Overall: ShippingEasy does make shipping from multiple platforms very easy. And the customer service people are always so nice and helpful!

Shipping(is)Easy

Oct 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We absolutely love using Shipping Easy for our online store! The streamlined process makes creating and printing labels a breeze!

Cons: The is nothing to dislike about this software...it is fantastic!

Overall: We added ShippingEasy to our operation when our online store peaked with over 1200 orders a month. With that many orders, it was so time consuming to process each order through FedEx Ship Manager. With ShippingEasy, we got all that time back to focus on our customers. I would highly recommend ShippingEasy to anyone!

Great for shipping, needs more features for the Marketing

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the way it interfaces with all of our selling platforms. And the customer service is prompt, especially on chat. I chatted with our rep today and she solved my issue quickly.

Cons: We are just starting to use it to send out our email newsletters and there are some kinks that need to be worked out, as well as some features that I would like to see added, such as being able to download a CSV list directly to a customer list.

Overall: Great to work with!

The best customers service of any company I have dealt with over the past 20 years in business.

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Software is easy to use and it has minimized shipping mistakes. A human always answers the phones quickly and issues are normally resolved within minutes. I researched many companies before I selected Shipping Easy. One of the most important aspects of my selection process was having a company that could help me get up and running with minimal effort. They held our hand through the process and basically set up everything for us and then went over everything to help us hit the ground running. I have never had this level of customer service from any other company.

Cons: The 35 character limit for international shipments has been a huge issue for us. I still use an alternative Endicia account to print international addresses with the 35 character limit issue experienced in Shipping Easy. I know Shipping Easy is actively working on correcting issue and feel certain they will resolve it in the near future. If not for this little challenge they would have received all 5 star reviews. Even though this issue has been a challenge for us I still love the software and will continue to use it.

Shipping Easy makes...Shipping Easy

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the software has linked up with my DS companies software to import orders directly into SE thus making it very simple for me to know when I've received payments and then to also ship out my packages in a timely fashion.

SE also allows me to link up my USPS, FedEx and UPS accounts all in one place and can easily compare rates from all three carriers

Cons: I have yet to find anything wrong with the software that would make me want to switch to something different

Overall: Shipping Easy has simplified my shipping processes which has allowed me to focus more time on selling and doing other things with my business!

Best Customer Service of Any Company

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use. I am often lost in all of the details of setting everything up, but the customer service reps go above and beyond to make sure I have all of my bases covered! It's been extremely helpful!

Cons: I think there are probably features that I don't utilize because there are so many features, but I do like that they are there and available and I know that I can get help at any time!

Overall: It's streamlined my processes!

EXCELLENT customer service. A actual person answers the help line number which is clearly posted.

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and intuitive to figure out new things. The best thing is the customer service. The help line number is clearly posted on the main screen and is answered by a friendly and knowledgeable person that has always been able to quickly answer my question. Their great customer service is really appreciated!!!!

Cons: Wish it would keep a longer shipment history timeline so I could look up older shipments to confirm addresses

Capterra loader

An aptly named product

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipping Easy is easy to use, very flexible, and gives me options I never even knew to ask for. And all of that at an affordable price. In fact, free if you only ship a few items a month.

Cons: Although I haven't tried out all of the integrations they offer, I was happy to see they have them. We will soon be integrating this with our new SquareSpace site. Unfortunately, a site they do not have an integration for is Kickstarter. I won't say that was a huge problem though. Kickstarter allowed us to export all of our orders as a CSV file and ShippingEasy was able to read it in. Mapping of fields to what ShippingEasy needed was fairly trivial, so while not quite as convenient as having them fully integrated, and Kickstarter being notified of which backers had items shipped, that's hardly a showstopper.

Overall: We don't ship very regularly, but like to have an easy system available to use when things come up. We just completed a Kickstarter project and needed to do bulk shipping for the first time in a while. Standing in line at the post office wasn't going to be a reasonable option. ShippingEasy was easy to learn and helped us get everything out quickly and easily.

easy as shipping easy

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used this software for 4 years now - and it just keeps getting better. Easy to use, great customer support - love it!

Cons: 1) adding manual labels - I wish it would stay in manual entry mode until you click out of it.

2) wish the addressing entries would automatically switch to all CAPS when printing out the labels.

Overall: We have saved so much time! I've been shipping for 27 years - and remember back during the manual days. Such a breeze now.

Affordable and an Ecommerce Must!

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service is wonderful, they have excellent shipping rates which allow us to be able to charge flat rate shipping at a low fee for our customers while still making a profit for our business. The interface is easy to use and is a great value for your money. It integrates easily with Woocommerce and we are very pleased.

Cons: The user interface could be a bit cleaner which can cause a bit of a learning curve for some at first. Also if they added a feature to calculate shipping at the checkout for the customer this would make them even more phenomenal!

I absolutely love everything about SE! Best decision I made for my business.

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I was hesitant to leave at my previous program out of convenience. I had no idea what I was missing. I love everything about this shipping software. I feel like it goes above and beyond. The ease of the platform, the convenience it brings to keeping order info and tracking in one place, the many features it offers and the customer service, all make running my small shop business so much easier.

Helped me save a lot of time!

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It easily integrates with the platforms I sell on! I can do all of my orders at once.

Cons: There aren't any Cons with this software.

Overall: One of the rep was fantastic today! She was helping me with a .CSV that wasn't working. She informed me that WISH integration was put into place THIS YEAR! I had no idea. This will save me a tremendous amount of time. She was extrememly helpful and helped me integrate my Etsy account as well. Thank you for making my Christmas season a bit easier!

Cory is the best! Super helpful every time I call in!

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is beyond easy to use. A few simple clicks and my packages are swiftly on their way. I love love love that it's integrated with my Lularoe Bless account. Makes an already easy system even easier. Thank you for making my seemingly long tasks a breeze.

Overall: This makes my job shipping orders so much quicker than standing in line at a post office. I can do it from the comfort of my own home, in my pjs, at any hour of the day!

Customer Service is the Differentiator

Jan 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: These 'cats' have service.

I own a web design & development firm/ad agency with 7 Sr. Application Developers. I've built/skinned a hundred e-commerce sites and integrated with just about every API that exists. For a small to mid-size merchant that wants to fulfill themselves ShippingEasy (SE) is a solid choice. The application is modern and performs well. The UX is clean and very Bootstrap-like with modal pop-ups and lots of AJAX interactions. It's what you'd expect in a modern SaaS. I expect to be shipping 1-3K items per month with SE - about 20 SKUs. The price point is super low and the feature-set is solid. The support is real good. In test mode we're running 4 stores and it just works.

There are a couple of little annoyances like latency between taking an Amazon order and receiving the order in SE, lack of totals in reports (e.g. total dollars revenue, shipping expense, shipping cost). Those annoyances are slight and I suspect that new features will come over time. This is Enterprise software - SE is in the 'big' league.

We wired the API into our custom cart using the ASP.NET code on GitHub. The documentation was not perfect but we got it done in a few hours. Anything the docs were missing was made up by easy access to support. The learning curve was about as EASY at it can get.

I've done more than $1 billion in e-commerce. Without hesitation I'd tell folks to use ShippingEasy. She's not a CRM or call-center application - she's a shipping manager. Shippingeasy is a solid player! So get off Stamps.com and save yourself some time.

I have no allegiance to SE - I'm just a customer. A happy customer!

Shippingeasy.com review

Apr 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have multiple shipping options in one place. And to have our online store connected to provide canned emails with tracking numbers.

The customer service is great always there to answer questions and trouble shoot.

Cons: sometime there is a lag and new orders don't sync as quickly as we would like. Sometimes it is difficult to find a saved customer address, have to search multiple spellings to find it.

Overall: we use it daily, like that it syncs with our stores and can comparison shop for the cheapest shipping options on one website instead of multiple like we did in the past.

Savings - both time and money

Jun 30, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy and intuitive and support is responsive. Store integration is key and provides consistency and allows branding.

Cons: Would like to see more robust reporting and label customization options.

Overall: ShippingEasy has been a real time and money saver. Moving from having to manually feed sticker labels into a postage machine to purchasing postage online and combining postage and packing lists to a laser printer has decreased the time it takes us to ship by easily over 50%.

Melody is amazing. I moved and my devices were not showing up. Melody solved all of my problems.

Oct 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No double data entry!!! I love it that I don't have to re-enter addresses, enter scale readings, or fill out customs forms except to verify HTS codes.

Cons: No cons. It's great. I have no complaints whatsoever about the software, except I suppose that I had to jump through some hoops to get it reconfigured properly after my move. But Customer support representative helped me so Shipping Easy gets thumbs up.

Always Receive Great Prompt Customer Service!!

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and navigate, Saves tons of time and money to make labels. Customers service always open to incorporating new ideas.

Cons: I always have issues with shipping internationally when there is a 6 digit province code or for some reason need to delete province in order to get a label. Also Ship from address i realize is set to a default address zip code but if i am traveling and want to ship from another zip code this causes problems. it would be nice to be able to manually change zip on the ready to ship page.

Overall: Saves a lot of time and great shipping rates.

Worth it to avoid time wasted at other postal services

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of the interface of the website. I like that you can avoid long lines in order to pay for lots of packages at USPS, etc. This way I can just drop off packages that have postage paid for already.

Cons: Best used with a Dymo label printer, so if no access to this, then it is more difficult. Dymo is worth paying for if you are a small business and putting out a lot of mail.

Great platform at a reasonable price

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates with all major e-commerce solutions in a user friendly environment. We haven't ran into anything that ShippingEasy hasn't been able to do! Customer service is terrific, the live chat always response within 5 minutes...usually more like 1. The Rep has helped us on many occasions and is very prompt!

Cons: The only downside to shipping easy is...well none, they're great!