# Page 3 | Direct Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Direct Mail the right Email Marketing solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/128355/Direct-Mail/reviews

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Direct Mail

4.8 (162)

[View alternatives](https://www.capterra.com/p/128355/Direct-Mail/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Direct Mail

## Showing most helpful reviews

Showing 51-75 of 162 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Isabelle A.  
Ventes  
Marketing and Advertising  
Used the software for: 1-2 years

### "Logiciel moderne recommandable"

October 29, 2023

5.0

Pros

La finess, la rapidité définissent ce logiciel. Facile à utiliser, ça me permet de gérer mes mails et les publicités.

Cons

Très bon logiciel en général Ça ne fonctionne pas sans donnes internet,

Review Source

RJ

Rajesh J.  
Business Owner  
Building Materials  
Used the software for: 2+ years

### "Excellent Email Marketing Tool"

May 27, 2021

5.0

I am able to send campaigns to different groups which I have made based on their buying interests and it helps me sell more even during this pandemic as my campaigns are specific to groups. My revenues have increased each year.

Pros

I like the summary of campaign reports, particularly the number of times a particular client reads it and his location while reading the campaign. All my customers are known to me and when they read it away from their country then I know they are on holidays and I do not disturb them by calling. The templates of direct mail help me make appealing campaigns to my audiences.

Cons

Currently we are not able to have put the excel format inside the body of the campaign.

Review Source

VA

Vicki A.  
owner, proprietor  
Arts and Crafts  
Used the software for: 2+ years

### "Great Option for Small Business/Enterprise"

May 26, 2021

5.0

The customer service was very fast when I couldn't remember how to switch back to my own account from the community account. It was great that I could figure into the cost the exact amount I would need for that project's budget. You are in control.

Pros

I have used Direct Mail for several years, for my own small business and also for a community outreach project. It was wonderful to find an option that allowed me to pay for the amount of emails I would need instead of a monthly fee. The set up was easy, and the "sign up for newsletter" option is excellent, allowing you to brand it with your own logo. Once a person signs up you are notified. I was able to build a sizable email list. The emails are very easy to configure and again you can use your own graphics. You can reuse and build upon a previous email. It also has a test feature to help you avoid being considered spam. I am very happy with Direct Mail.

Cons

Nothing really, it fit my needs and works perfectly.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Direct Mail

No monthly fee, you have your emails available when you want to use them. Perfect for a small business. I researched several options before deciding on Direct Mail.

Review Source

TH

Tim H.  
Talent Coach & Weather Content Consultant  
Broadcast Media  
Used the software for: 6-12 months

### "Excellent Email Program for Small Business Owners"

May 26, 2021

5.0

I'm using Direct Mail to auto-respond to new subscribers. I also use it to send seasonal newsletters.

Pros

Direct Mail for Mac is an excellent email system for small business owners who do everything themselves. The software is easy to set up, easy to use, easy to maintain, and it's reliable. I really appreciate that you do NOT have to purchase a monthly subscription. You can, but you don't have to. I have a small mailing list so the Pay Per Email Plan works best for me. The software also integrates with Zapier allowing new subscribers to be added automatically when they register on my website. My CRM has a newsletter option, but the set up is much more complicated. Direct Mail for Mac makes it easy.

Cons

I wish there were more message templates and layout options.

Alternatives considered

[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Direct Mail

The newsletter layout program was extremely complicated and/or limited. Also, the spreadsheet-style address list in Direct Mail Mac makes it very easy to sort subscribers into groups and update individual information.

Review Source

TC

Tim C.  
Marketing Director  
Civil Engineering  
Used the software for: 2+ years

### "An extremely valuable email tool on many levels"

July 15, 2021

5.0

I've used Direct Mail for email marketing and general group communication for years. It was a good product when introduced and has only gotten better over time. Kudos for a job well done!

Pros

The way it helps manage emailing lists and be responsive to recipient feedback. It does this while making compliance with can spam guidelines very easy.

Cons

Nothing. I love using it, I love the interface, I love the reliability and the ongoing costs, should you choose to use their outgoing mail server, are extremely low.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

I'm kind of a control freak and like the flexibility in both designing and checking my results in various browsers/platforms.

Review Source

AR

Abdelaziz R.  
Social Media Manager  
Telecommunications  
Used the software for: 2+ years

### "Great platform to organize emails but can be difficult to navigate!"

October 28, 2022

5.0

Pros

Great for managing emails and email lists!

Cons

Customer service is difficult to reach when needed!

Switched from

[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)

Needed an easier platform to organize emails with.

Review Source

MM

Marty M.  
Operations Manager  
Environmental Services  
Used the software for: 2+ years

### "If you knoow what you're doing - DirectMail is the best"

June 26, 2019

5.0

Having used a range of programs - DirectMail certainly gives you the most hands on experience. The biggest draw back is being app-based; while most competitors are all online - but this is what also provides the biggest advantage in terms of tools and functionality.

Pros

Control of the whole process - from HTML editing to subscriber management to design and spam testing - it's fun to work with.

Cons

No online tool. Reporting is limited, there aren't enough ways to compare and contrast. Very hard to export reports and data in bulk. Hard to get examples out as PDF / Image filles.

Review Source

Response from e3 Software

June 27, 2019

Thanks a ton for your review, Marty! Much appreciated! I wanted to mention that the latest version of Direct Mail includes expanded options for exporting report data and for exporting your messages as PDF files. You may want to update and take a look. Please reach out to us with any questions or feedback. Thanks!

JS

Joseps S.  
Nutritionist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "This makes marketing possible for me."

January 24, 2022

5.0

Pros

This software is really really great! It helps me manage my e-mail database without any effort on my part. People can subscribe directly and unsubscribe without me having to even get an e-mail. Also the flexibility to pay per e-mail while I build my database up to scale and can send them out with at yearly fee is super helpful. I struggled to get my newsletter off the ground with other software, but with this option I got my newsletter out every month last year. The templates look great and it allows me to create the content without much hassle.

Cons

I haven't found anything about this software that I do not like.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Direct Mail

There is a desktop program that allows me to not rely on a cloud based solution. I like being able to export the addresses to other programs while this program manages my subscribes and unsubscribes for me.

Review Source

Doug G.  
Editor  
Aviation & Aerospace  
Used the software for: 2+ years

### "Highly Recommend"

May 26, 2021

5.0

Excellent

Pros

You can compose and edit emails as well as your database offline and without an internet connection. You never have to worry about losing work if your connection goes down. Great reporting as well and the chat support is helpful and fast!

Cons

I would love the ability to analyze various list performances.

Reason for choosing Direct Mail

Easy to use and good reporting to analyze specific subscribers.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Poor reporting and templates really didn't look very nice.

Review Source

AK

Andrew K.  
Managing editor  
Publishing  
Used the software for: 2+ years

### "A great communications tool"

March 3, 2022

5.0

Generally happy with DM and look forward to continued use.

Pros

Direct Mail allows me to send customised and personalised email messages to clients and customers without the risk of missing a field that should be changed for that customer. All the pertinent information is merged in and the recipient gets a better experience from the contact.

Cons

One or two people on an opt in mailing list can hit the spam button and I am threatened with a warning that I am sending unwanted bulk emails and that my service may be blocked, even though the issue is not of my doing.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Direct Mail

I like DM as a standalone product and the simple method of purchasing credits. I don't know how that compares with other products.

Review Source

Gianni C.  
CEO  
Oil & Energy  
Used the software for: 2+ years

### "Great value for a non-professional user"

December 14, 2018

5.0

I have used DM for Mac for several years and found it truly powerful and complete. Even the novice user will appreciate powerful yet easy to use features such as automatic unsubscribes, bounces or complaints, helping you keep your mailing list clean and well-managed. Hundreds of templates make sure you can find the format that's right for you and then customize with graphics, logo, etc.

Pros

Ease of use, editor, templates, address manager

Cons

I would like an option to compare performance of weekly newsletter

Review Source

Ray M.  
Co-Founder / Fine Art Photographer  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing"

September 20, 2018

5.0

Great product. Great customer service!

Pros

It does everything I'd ask for in an email blast program -- localized software, easy to import, create groups, build templates, send out mail campaigns, collect online data, link with other software, etc.

Cons

The only one thing that I don't like about it is -- if I schedule a number of emails (over the course of the week) and new subscribers come in -- those new subscribers won't get my already-scheduled emails. Because of this, I can't schedule more than 1-2 days of emails.

Review Source

MW

Moose W.  
Proprietor  
Entertainment  
Used the software for: 1-2 years

### "Great alternative to the Mailchimps out there"

May 24, 2023

5.0

I use it every month to send out my newsletter. It works like a charm and is easy to use.

Pros

It's easy to use. Really customizable and can really put my 'stank' on the newsletter.

Cons

Nothing really. Maybe some more options in the 'insert content' area.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Direct Mail

Don't have to pay a subscription fee and the mac nativity is great.

Review Source

SD

Scott D.  
President  
Religious Institutions  
Used the software for: 2+ years

### "I LOVE and use Direct Mail WEEKLY"

August 9, 2021

5.0

Overall, I love it and use it regularly.

Pros

Easy to use. Reliable. Great online (via chat) customer service.

Cons

A Little on the expensive side for purchased email credits as compared to other companies I've use. Not great phone support (talking to a human).

Review Source

GP

Giuseppe P.  
Impiegato  
Telecommunications  
Used the software for: 6-12 months

### "Direct mail: software di livello !"

March 18, 2023

5.0

Pros

Mi e piaciuto soprattutto la possibilità della personalizzazione delle funzioni integrate.

Cons

Al momento visto lo uso da meno di un anno non saprei trovate difetti.

Review Source

JM

Joe M.  
Shaman  
Alternative Medicine  
Used the software for: 2+ years

### "Easy to use Mail software"

May 27, 2021

5.0

Direct Mail was easy to get to grips with and has enabled me to send attractive and engaging mass mails out to my existing client base, and provides an easy way for me to keep the flow of information about new workshops going between myself and my customers

Pros

I like the the ease of use and simple copy and paste features so that I can create an editing style and apply it to different sections in the email

Cons

Some of the editing features feel a bit lacking in intelligent features to me, but overall once you becoem familiar with it, it's easy to use.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Direct Mail

Direct Mail seemed more cost effective for me. I only pay for the credits I buy to send mail out

Review Source

Clint P.  
Digital Marketing Manager  
Computer & Network Security  
Used the software for: 6-12 months

### "Super cheap emailing service. "

May 10, 2018

5.0

Affordable enterprise level email management system.

Pros

I like that they offer the one time payment for their software in order to use it with your own email servers. It provides a super cheap option for enterprise level emails.

Cons

You get what you pay for. With their one time payment option you don't get much customer service and you'll need to maintain your own servers.

Review Source

Stephen R.  
Founder  
Food & Beverages  
Used the software for: 2+ years

### "Nearly Perfect"

August 3, 2019

5.0

I have maintained various mailing lists and mailings over the years and DirectMail has always been the perfect tool for me. Now that I am retired and I only use the app to organize my monthly dinner parties, it has scaled down nicely and is still the perfect tool.

Pros

Easy organization makes easy to maintain compliance with all laws and common decency.

Cons

It doesn't bend to my personal case use, but I could hardly expect it to.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Direct Mail

More Mac friendly.

Review Source

DJ

Doug J.  
Principal  
Management Consulting  
Used the software for: 2+ years

### "Tracking Readership for a small business"

August 21, 2019

4.0

As I learn all its features I like it more and more

Pros

Once I had figured it out, with some help from helpful 'Help' people at Directmail, it has been extremely useful to me in doing was email broadcasts to my client and subscriber base, something I could to do with my usual email software, \[Mac\]Mail. Works very well on my Mac. I sue the subscriber option which allowed me to install the software on my isp's server. cost effective and looks to my readers as coming directly form me.

Cons

The reporting could be improved(?) if we could be sure the receiver has actually 'opened' the email, or merely saw the summary on their device, especially the case for people who receive the email on there mobile device. I haven't figured out how file management works on the system yet.

Review Source

JS

John S.  
NA  
  
Used the software for: 2+ years

### "Great Software but AWFUL management and support after "

May 21, 2018

4.0

Pros

One of the easiest and good looking mail sender on the Mac have used it for years. (not anymore though)

Cons

You have to pay them to send using your SMTP, which is fine, but as soon as you offend their very strict rules they disable the whole part of the sending process, meaning the softwares useless. Then thats where you find out the support is AWFUL, as it seems to me theres only 2 people that work there, they refuse to talk on phone, and despite promises when chased up, they don't answer emails. genuinely terrible.

Review Source

Response from e3 Software

May 28, 2018

Thanks for your review, John. Sorry that you had a bad experience. We strive to provide excellent customer service (via email and live chat), and are grateful for the many five star customer service reviews we've received here and on other sites. In order to maintain a high quality of service, we ask all of our customers to agree to an anti-spam policy that forbids the use of illegal or purchased email lists. If that policy is violated, we are happy to explain how to resolve the issue. However, we are not able to help customers who repeatedly harass and threaten our employees.

SH

Sandy H.  
IT Director  
Publishing  
Used the software for: 2+ years

### "Used this product for several years, and it's well worth the money"

May 29, 2021

5.0

Pros

Direct Mail is very easy to use, and fairly reliable. We send several newsletters a week. Each project has the option to use on the local desktop and/or sync with the cloud. Integrates nicely with most of our business apps. I can't say enough about their Tech Support team--\[SENSITIVE CONTENT HIDDEN\] in particular is amazing.

Cons

Future scheduling could contain a few more prompts. And any previously-set "future schedule" should be removed from the next blast (for some reason, it retains the last-set "Schedule" setting rather than returning to the default setting of Send Now).

Reason for choosing Direct Mail

I prefer using DirectMail because their tech support is on my timezone and is VERY responsive. I know they've got my back if I ever need custom coding help or the like.

Review Source

RLH

Robin Lee H.  
Novelist  
Publishing  
Used the software for: 2+ years

### "A happy user"

August 9, 2021

5.0

I have been using Direct Mail for about a decade, and I highly recommend it to other Mac users.

Pros

I can create my emails off-line to send later. It is easy to use and to create a template that works for me and my purposes.

Cons

I learned that some built-in templates are not seen on AOL and another provider.

Review Source

Michel P.  
CCorretor de Imóveis  
Commercial Real Estate  
Used the software for: 2+ years

### "Aqui no Brasil também usamos o Direct Mail for Mac"

May 26, 2021

5.0

Melhor experiencia que tive com mala direta, utilizo semanalmente e não sei do que seria meu negocio se não estivesse o Direct Mail for MAc

Pros

Integração com as principais empresas de SMTP do mundo, além de fácil configuração.

Cons

Maior número de Template, maior número de formatações, e integração com midias sociais e whatsapp e telegran

Review Source

BR

Bob R.  
Owner  
Design  
Used the software for: 2+ years

### "A Great email marketing application"

February 22, 2019

5.0

Having used Direct Mail for many years I can attest to the effort put into keeping it fresh. The customer support is outstanding.

Pros

Well thought out and updated on a regular basis, you can tell that the developers of Direct Mail take pride in their product. It is a solid and stable application that I have relied on for years to do my email marketing campaigns for clients.

Cons

As with any application you always say, I wish it did x, but nothing significant enough to warrant inclusion here.

Review Source

MB

Magda B.  
Executive Director  
Writing and Editing  
Used the software for: 2+ years

### "Great E-Blast Program"

July 16, 2022

5.0

It's absolutely helped us to expand our reach. Recipients often comment on how beautiful our emails are. Very satisfying to use and to receive such feedback.

Pros

We've found Direct Mail extremely versatile, enabling us to send clear, elegant, eye-catching e-blasts to our main list (2000+ addresses) and numerous sub-lists organized by interests and geography. Also LOVE the reporting feature.

Cons

Still find it cumbersome to add smaller lists to our main one (for example list of 2022 program alumni) while keeping the original small list. I often have to do this several times or else the original (smaller) list winds up empty. Also, some issues with formatting paragraphs within sections of text and closings (ex, my name, with title underneath, comes out double-spaced no matter how much I've tried to make it single-spaced...)

Review Source

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