Who Uses This Software?

Property Management and Real Estate companies that manage residential properties on behalf of owners.


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $240.00/month/user
  • Pricing Details
    $240 for the first user and $85/additional users
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Realbase Software
  • www.getpalace.com
  • Founded 1999
  • New Zealand

About Palace

Residential property management tool with smart phone integration and built in business intelligence for agents and property managers.


Palace Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Palace Reviews Recently Reviewed!

Have had both really good and bad experiences so far

Oct 09, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: We are happy enough to stick it out at this stage

Pros: Very comprehensive features and very good customization. It is almost suprisingly simple to process some transactions. Trust accounting procedures good.

Cons: Reports can be confusing at times, the support is based in New Zealand which is challenging with time zones at times.

Fantastic software and easy to use

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and as the owner of the company it does everything i need it to right from doing an inspection to the financial side.

Cons: To start off with was all a bit mind blowing on what it could offer and without the right support there from early on was wondering if i would ever figure out how to use it.

Great for small proeprty managmeent agencies

May 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, simple interface. integrates well with API's form other software providers and allows for simple trust account management

Cons: Missing some big corporate features. and the cloud based variant still has some bugs in it that need ironing out.

Always innovating and great customer service

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a very user friendly software which is cloud based and will hopefully soon integrate with accounting software such as Xero. Their support systems are excellent and they are constantly making improvements to the software.

Only drawback is that it is not tailored to commercial, only residential. However, If you have a portfolio of purely residential then look no further.

Always 5 out of 5

Jun 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Palace for about 5 years now, in various companies. When starting my own property management company there was only one software company I considered and they were the biggest cheerleaders. I find the Palace team to be helpful, willing and always polite. No question is too small and they are only too willing to put you on the right track. It really makes a difference - they get what we do & how important it is!