Genesis Chiropractic Software & Billing

Genesis Chiropractic Software

4.5 / 5 160 reviews

Who Uses This Software?

Chiropractic clinics, solo up to multi-specialty, who want to optimize profit, patient retention, compliance and office efficiency.


Average Ratings

160 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Genesis Chiropractic Software & Billing
  • genesischiropracticsoftware.com/
  • Founded 1997
  • United States

About Genesis Chiropractic Software

Genesis was designed with both patient relationship relationship management and practice profitability in mind. The software provides an ONC-certified scheduling, documentation, and billing solution -- a complete chiropractic EHR and practice management system that supports you in every aspect of your practice. You can automate the vast majority of tasks in all aspects of your practice, including patient relationship management, revenue cycle management, compliance and office management.


Genesis Chiropractic Software Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes

Genesis Chiropractic Software Reviews Recently Reviewed!


We have Genesis at all of our satellite offices. Once the doctors got the hang of it, they love it.

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Practice analysis! Love it, LIVE! There's not another system to easily track the heart beat of your office.

Cons: No system is perfect for everyone. Getting used to the notes took time but once dialed, it rocks. You will always find something you don't like about a EHR system. Go with what serves your needs best!

I have used the Genesis system for 10 years now; am very happy with the consistent improvements.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that fact that I can access so much information through different simple reports. It gives me a "bird's eye view" of our practice. I also like the notification system that allows the program to be our memory bank rather than team members needing to remember specifics for each patient.

Cons: Living in southwest Florida, weather hinders our electric and internet service at times. If we experience loss of power or slow internet service, we may have to do data entry.

Excellent communication and synergistic capacity to continually improve processes and services.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I work with Genesis in a business to business capacity with two reps as my main points of contact. Based on my knowledge of the software, I like that it seems fairly straightforward and utilizes full integration of chiropractic payment systems, billing practices, specialized reporting , scheduling and POS tracking to help the clients run their practices efficiently to maximize profit and growth.

Cons: In my experience, the clients I work with who utilize the software sometimes need more focused training and understanding of the software to fully learn all of the capabilities that the system has to offer.

Fantastic! Love the people and the software! Would choose anything else to run my clinic!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Integrations. Very customizable layout for the clinic. In house insurance billing. The people behind the product.

Cons: 8% is too much for the billing. ;)

Capterra-loader

I've been using Genesis Software for over 5 years now.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about it. It's the easiest, the most effective software I've ever used in my practice.

Cons: Honestly, everything about it is better than it's competitors. So I like everything. There is nothing I do not like about it.

Overall: My office runs smoothly, and I'm able to easily deliver great care without issues.

Capterra-loader

We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons: The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

Overall: In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Capterra-loader

Certain features are user friendly, but the ones that actually make you difficult.

May 09, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Scheduling is simple and user friendly. Readily seeing when patients miss an appointment is easy. Submitting tasks to the Genesis team is also simple when you need help having someone explain or walk you through a process.

Cons: Doctor SOAP notes actually take a significant amount of time to enter unless you spend a lot of money to buy a set up previously designed by someone else. The Billing Team is expensive and they tell you how much they'll work on your behalf, however since they get paid off of what you actually bill out, they have not been motivated to actually resolve issues for us. It's taken our office spending hours on the phone with insurance companies to get detailed answers and remedy situations. Also, when the Billing Team causes an error they blame it on the "user" which is the doctor's office. Finding and printing reports are not user friendly.

It makes life a lot easier

May 08, 2018
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a complete program that is very helpful but to do one thing it takes too many steps. The customer support is top notch.

Cons: It takes too many steps just to do one thing. When you are new in practice it's very overwhelming when you have tons of other things to do as well.

Customer service is great!

May 08, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use when scheduling a patient and creating care plans. It is easy to reschedule and add notes on when to follow up. I also appreciate that it creates tasks for you if something pops up that you have not finished on time.

Cons: It is confusing on how to edit and change a SOAP note. I'm an IC in the office I work in and I charge differently for Day 1 exams and xrays so it was confusing editing the notes and editing the charges.

Genesis has been the best patient management software we have ever used!

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Genesis is a very complete patient management software. It is very well designed, and very user friendly. We did have to spend several hours learning the system, once we finished our training, I loved how smart and efficient Genesis is.

Cons: The data reporting needs some improvement. The design is not very appealing and we are not able to get every single stat that we need.

Overall: Genesis is light years away from the traditional chiropractic patient management software.

Genesis is a comprehensive tool for the chiropractic office to track all areas of your practice.

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to integrate different add ons to make running an office easier, such as credit card processing, appointment reminder texts, and a total evaluation of patient visits, collections, and information.

Cons: It can be daunting at times with all the different areas of focus. Filing claims and changing them as needed can be a little difficult.

The software has a lot of potential but needs some work.

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: We like that it is web based and you can access it from anywhere. Wish there was a mobile version to schedule outside of the office for events.

Cons: Cannot customize and user interface for patient sign in is terrible. There have been a lot of issues that cannot and have not been resolved for us.

Overall: It has not been useful for me and my position at the office like our last software.

Scheduling is great,although it would be helpful to have automatic appt. reminders for patients.

May 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Finding patients is easy. I like the features of customizing that schedule for all the rooms in the practice.

Cons: Notes for patients are not that easy, and it is confusing for adding additional notes per additional visits. Customizing notes is lengthy.

Overall: Great, for the outlook for week by week and customizing that availability within the practice. Notes are the most difficult process.

The team gives great customer service, especially Jason and Charlie for our office.

May 02, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The vast number of features and customizations and custom reports we can have it generate. This is also my con because it's almost too much and it isn't intuitive. I compare Genesis to a PC with windows or Android. It works well if you have a high level of knowledge and know how to manipulate it. VS a Mac or Apple that you just open up and it begins working, you don't have to be an IT specialist to get the most out of it.

Cons: The vast # of customizations. It's been over two years and i still discover tools that I didn't know existed. Perhaps it exists but i never saw it, but a complete manual helping to set up, teach new employees and customize to fit a growing or changing practice without having to open tickets all the time.

Overall: It's practice management tools are second to none that I have used in the past. I have used Practice Fusion, ChiroTouch, and others. This is the most robust software that I've used.

Greatest Chiropractic software you will ever find!

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Insurance billing is incredible. Tasks and task checklists keep my team on track and focused on what they need to do. There are so many reports that help you track the "health" of your practice.

Cons: The patient files could be better organized. It takes a few weeks to understand all the tabs and what each function will do.

Overall: Insurance and PI claims get billed quickly. Accountability between the employees. I know when one of my employees is not getting their work done.

The program is vast and serves its purpose.

May 02, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy to write a note and submit to insurance. It has many features that allow me to integrate other software I have.

Cons: There is simply too much to know and the training is poor. The initial start up training is woefully inadequate leaving you to learn everything on your own. I simply don't have the time to put in to getting better at the system so as a result I don't use most of the functions available. The system is also expensive.

Overall: It is my EHR software. I can do my billing and notes all at once.

Great all-in-one Practice software!

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything in one place . Lots of functionality, once you know how to use and operate! Quick navigation and ability To setup certain functions specific to office needs!

Cons: Wish it were a little more customizable.. for example, i would love the ability to change color and message on stop screens...even make it more animated on certain visits. Like confetti on birthday & 100th visits etc. It's becoming more and more user friendly though!

It's was fantastic!

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I was able to make appointments easily. I was able to understand very very much better than the previous product.

Cons: I wasn't able to two appointment is the same schedule. It could be a little easier if that could be done.

Not user friendly complicated to use.

May 01, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The soap note section for doctors was easy. Has great stats/ reports. The team answers quickly although they do not always have answers to questions.

Cons: Needs a lot of work, should have better tracking for claims like chirotouch that has the ability to mark them as billed, waiting or paid.

Absolutely not impressed with customer support.

May 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Love the ease in scheduling; it's very basic and anyone can learn it quickly without much training. Pin map settings have been very helpful for our practice.

Cons: Absolutely not impressed with customer support. Everytime I schedule a call, I get some person who can't answer any of my questions. I feel like we can't use the software at its most efficient level because I can't ever get anyone on the phone that truly knows the software and how to use it at its highest capacity.

Quick and easy to do my notes. Love all of the features.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: That I am able to edit the tabs to make it very fast to do all of my notes. I also love that if I have a question someone gets ahold of me within 24 hours. I also really like how many different types of reports I am able to generate to keep track of how the office is doing.

Cons: Price. It can be a little tricky to figure out how to do certain things. There are some things I'd like to do with payment plans that I am unable to do on the software. It gives me all of the insurance reminders for private pay patients.

The software is effective and it works for our clinic.

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it syncs with our credit card system. It makes it easy to track payments of our patients.

Cons: Sometimes it takes a while to load a patient when I click on his/her name or to log in to the system.

Overall: The benefits that we get from using the software is the functionality of tracking patients and payments.

In the few days i used it, i can say my experience was really nice. Everything was so clear/vibible.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: that it is easy to use and clear too
the features are really well designed and organized
very effective software

Cons: so many notifications kept popping up
honestly there really isnt anything that i could complain about.

Great customer service. Responds same day for any questions/concerns we have

May 01, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service is great. Always contacts us the same day. Also love how easy it is to reschedule patients!

Cons: Inability to leave notes about claims for each user to see. I would like to leave timed notes to show others in the office when I called on the claim, status of the claim, etc...

Overall EXCELLENT now that we're getting over the initial learning curve!

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it's all in 1...appt. book, billing, EHR, etc, I can do very little to navigate from screen to screen quickly.

Cons: I am disappointed in the Portal for New Patients...and I can't seem to get much help from Tech either...it's difficult/confusing for patients to receive our email to take them to the portal, then to get the patient info entered and then properly sent back...this rarely works. Even more disappointing is that we've used the Kiosk in our office to try giving to new patients to enter their initial info, and the screen does NOT allow for privacy...our other patient data is in the background of the new patient screen.. we've tried getting help a number of times from Tech Support, but we still do not have a solution. So now we have to use ANOTHER software program to get initial patient information, copy it, paste it into the patient SOAP NOTE (AND we scan it into Genesis), so we're duplicating our workload, slowing us down, which is exactly the OPPOSITE of why we changed to Genesis Software. I'm still very willing to try again with Genesis to get this problems solved.

Overall: More efficient for our growing patient volume.

Vendor Response

by Genesis Chiropractic Software & Billing on May 03, 2018

All new patient portal and documentation is in Beta now and coming out soon! No more copy and paste! Kiosk friendly. :) Everything copies: Intake> OATS (displayed based on patient conditions) >Exam > Daily Note > Re-Exam > Discharge Multi-specialty options Would you like to Beta on a patient or two and give feedback?

This is the worst EMR I've had the displeasure of ever being exposed to. It's awful.

May 01, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The fact that I gave up and decided to use something else. My experiences with this product were SO bad, that I went with something else.

Cons: Everything: ease of use, support, cost, design, etc. There is nothing even remotely intuitive or straight forward about this product.

Overall: Absolutely none but an increase in cortisol.

Great but Limited

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use with a very nice interface. Implementation was pretty painless. Intuitive software that fits well with this business.

Cons: Scheduling was not quite like expected. Previous program was easier to manipulate in regards to shortcut keys.

Overall: Increased visibility of our business.

Very robust platform

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It literally can do anything necessary in the managing of a practice - the individual support provided by the provided coach is awesome

Cons: Entering a new patient can be challenging - way more than it should be. The software may be a bit too robust and sometimes difficult to keep it all straight

overall good integrated EMR/billing system but could use some minor tweaks

May 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Integrated system including scheduling, insurance and billing is good and useful. The alerts are very beneficial

Cons: some areas are redundant that do not repopulate in other areas (ie notes vs appt notes). The note area is necessary but should be separate from the all the notes that are auto generated by BP. The task area does not seem too user friendly

Used for billing, patient records, and scheduling in a chiropractic setting

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Billing and scheduling with notes all in one place. We are digitizing our office and it is nice to have all documentation for a patient at your finger tips. I like that it makes it easier to check on patient accounts each day and to generate practice statistical reports.

Cons: You need to click the mouse to many times while doing daily soap notes to get to each section. Also the soap notes and PHI info not integrated.

Overall: Complete Patient Management. And I know I do not use all of the features yet.

The Vericle system makes my job much easier

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: the ease of scheduling patients, ease of entering patient payments and the calendar feature of patient appointments

Cons: sometimes it is hard to keep track of and fix errors in patient accounts, I wish there was a way to see what user scheduled or cancelled an appointment

In process on converting, and the training team has been amazing.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking tasks is so easy, nothing gets lost along the way--and no more sticky notes! We also like the online availability--look at the software from anywhere and anytime.

Cons: Cost-thats about it. I guess we will need to start using it more to be able to come up with more cons!

Self forward, easy to learn scheduling, billing and tracking!

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the reports that it runs automatically! I think it's easy to schedule and reschedule clients. When I have an issue or an idea the customer support is on the ball to answer my questions and very friendly. I don't feel like they assume you're dumb because you have a question they allow you to be able to navigate to your ability.

Cons: General look is old and outdated. I would like to see it revamped streamlined and more eye friendly. I would like it to run a bit faster as I'm running reports. Most of the time this is great and I don't have many complaints about how to use or how the software functions.

For the most part easy to learn and adjust. Great software.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: how simple it is to schedule patients, and to see different things regarding their case. Also the colors that are used to see what type of appointment the patient is having make it real easy to know what to do.

Cons: There is some tabs which have never been used, and unsure what they are for. Sometimes when inputing information the screen randomly goes back to the previous screen deleting all the information I had already input

It takes a lot to learn!

May 01, 2018
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It has everything you could ever want or imagine. I like the help I've received learning this software. If it wasn't for the people involved with this software I feel it would be impossible to learn.

Cons: The huge learning curve it takes to get used to it. It's definitely not like anything I've learned before.

Genesis is vast and versatile, the support staff is very helpful and necessary

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are several avenues you can take within Genesis to accomplish the same task, the support staff is extremely helpful

Cons: The interface isn't very modern-looking, but that irrelevant because it operates sensibly and that's all that matters to me

Overall: Help with the legwork is a godsend. Insurance can be stressful but it's easier with your help, Thanks Genesis Team!

One of the few complete cloud based systems, but workflow was inefficient and system was buggy

May 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Customization of notations and macros are one of the best features. Cloud based means no local server to maintain and you can update/access records from home, schedule patients at an event, etc... The communication between staff and with Genesis using the Tasks function is great if you can get everyone to understand how to use it.

Cons: Care plans did not write off discounted visits accurately so I was constantly having to audit ledgers and manually adjust write offs for prepay cash care plans. I eventually stopped using the automated system and just let Genesis bill visits at the retail rate and had my staff go in and manually adjust discounted visits. The notifications were either buggy or the training on how to use them was lacking as my staff would try to setup notifications on a specific date or visit number for the patient and the notification would pop early or even after it was cleared out it would continue to pop up. Patients eventually started to ignore when they were notified to see the front desk at checkin because they assumed it was an old message. The ability to organize x-ray images for quick access during a visit was initially not available, and then when they updated it to make it easier to organize them, it was still more work than it was worth. Lastly, support was great for the first 4-5 months and then it tanked fast. I would have calls not returned. I would ask direct questions regarding billing issues and they would get ignored. I'm not sure if there was some employee turnover that resulted in this change or what, but I stopped reaching out for help because the answers were rarely helpful or clear when they did respond.

We started using the software about 3 years ago - I like that it is internet based and easy to use!

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easily accessible through the internet - scheduling is easy - reports are detailed and easy to read

Cons: Authorization of visits from ins is not easy to manage - once the visits are completed no alert that pops to let us know

Overall: Ease of use

customer service is great

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: it seems all inclusive with all the patient information and history tied in together. It seems to hold a tremendous amount of data

Cons: very difficult to learn. font is small, too many click down menus on one page, hard to find simple menu options

Overall: organization of patient data

SOFTWARE IS COMPATIBLE WITH OUR OFFICE

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: THAT CUSTOMER SUPPORT IS ALWAYS AVAILABLE TO HELP.
I LIKE THE EASE OF BEING ABLE TO SCHEDULE EACH PATIENT AS WELL AS THE POS SYSTEM.

Cons: THE FACT THAT THE CARE PLANS DO NOT SYNC TO VISITS WHEN THEY CHECK IN. HAVING TO ADJUST APPOINTMENTS MANUALLY DOES NOT HELP WITH THE EFFICIENCY IN THE OFFICE.

Great software that is easy to use

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The scheduling features are overall easy to use. Customization is easy. The task section can be really helpful in keeping up with patients and inventory. Billing is made very easy.

Cons: We have had way too many issues trying to get our schedules for both practices right. Write offs can be difficult sometimes if you want each charge on the account to be accurate.

Overall: The ability to easily schedule, bill and keep track of patients. It's everything you need at an office.

Genesis' ease of use and consistency makes it one of the very few things I don't worry about.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The platform is easy to get new employees started on and become competent with quickly. While the automated billing frees up real time to spend with patients.

Cons: What I like "least" is that I am unfamiliar with all of its' functions so in effect I am not using it fully in my office to its potential.

Overall: Decreased time in billing, recurrent charges with patients. Tracking of insurance claims, and "scrubbing" of claims information to be sure all fields were completed and that most likely to be accepted. Extreme ease of managing patient schedules for multiple doctors, massage therapists, and specialized services.

Genesis was a little bit outdated but I enjoyed working with it once I got the hang of it

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I liked the customer support and the easy travel card the most about this software. The travel card looked the most up to date.

Cons: I liked the least the out dated look to the whole site other than the updated travel card. The font was also tiny.

not super user-friendly, but gets the jobs done

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: allows for many users and lots of functions. It can function well on all computer operating systems which is beneficial in our office. Allows us to function at a high volume pace.

Cons: some touchy features like when typing on an appointment the box will close randomly. It is not as user-friendly as would have hoped. Does take a lot of training to learn proper function.

Easy to use, integrated system, great help team! Couldn't ask for better!

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The thing that I like most about Genesis is that it is extremely user friendly. It has great videos that teach you virtually every aspect of the system. The videos are in-depth and cover a large amount of topics.

Cons: That being said, the aspect that is the largest pro is also the largest con. The system is so expansive that I am not familiar with all the aspect I wish I was.

Overall: My day is so much easier!

Not much to complain about

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support is great. Pretty easy to use. Robin is always telling us new things that the system can use.

Cons: When it comes to billing and documentation questions, they say they cant help me with that which is frustrating. Since you guys bill insurance, you should be telling me more of what and what not to do billing wise to earn myself and yourselves more money.

Overall: Its pretty easy to use. Multiple ways to do things. The customer support is great.

It was good

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the ease of use and how we are able to create our own templates. It makes it very easy to use.

Cons: I thought it took too much time to get started. The prep call was not very helpful. It took me some time to figure out how to create notes.

Overall: It has provided me with more organization in my documentation and given me the ability to take less time for documentation.

Great overall office management system.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Full integration of office and insurance billing. Ease of use once learned and set up.

Cons: There's no way to let your assistants know when to reschedule a patient. I don't have time to walk out every patient and relay the information. Patients will walk out 30% of the time with no appointment if they don't get directed. Put a series of 2 small calendars on the travel card screen with past months visits and ability to relay future visits to CA's. Then have the recommended appointment show up on the patients profile when opened for payment. Or something along those lines.

We are still adjusting to Genesis software.

May 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The support representatives are helpful and friendly. The integrated merchants are great too. As a biller I'm happy to have my EOBs auto post.

Cons: I wish there were more support technicians allowing for more options for training calls or even better a live chat feature.

Intergrative and specific

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Staff to get questions answered with electronic follow through. If there is ever a billing question they are quick to resolve the matter.

Cons: Not allowing to do a note without an exam code (I know its a legal thing) . In the notes comments it is too detailed. lots of reports to pick from.

Great product

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly, comes with a great support team, contains a lot of great features for the price. Would highly recommend this product.

Cons: Sometimes slow to load, but this rarely ever utoo much of an issue other than very minor annoyance.

Capterra-loader

EVerything you need packed all in one.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: There is a feature in the software that you can choose for the gurus at Genesis to track and fix problems with insurance claims so they pay out more often.

Cons: The worst thing about the software is the Task system. You are supposed to be able to send it to someone who can help you, but there are not any options to choose from. You have to remember who they are or just guess and hope it gets passed along.

Overall: insurance tracking, and daily SOAP notes.

Genesis has many optional functions!

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The schedule can be completely custom to practice needs. Easy to track patient appointment through multiple reports.

Cons: The tasks function is a little bulky to use.
Would love the capability to integrate with text/email service.

Vendor Response

by Genesis Chiropractic Software & Billing on May 03, 2018

Thank you for the review! We do have several options for text and email reminders. Integrations with SKED, Zingit, and Review wave.

I've been using the software since they started. It had been a great overall experience.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use with myself and staff. The built in scheduling, patient records, billing, and payment options are great.

Cons: I would like some built in macros. As well as some updated training videos for the use of the software. Or live seminar using the software with compliance.

Overall: Held run scheduling and billing in the office

Vendor Response

by Genesis Chiropractic Software & Billing on May 03, 2018

Thank you Dr. Meade! Seminars coming late 2018 early 2019!

Capterra-loader

Great program but it's definitely not perfect

May 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Fast note-taking, great insurance tracking, cloud based, all functions on one browser tab, great customer service

Cons: Doesn't run well on an iPad. Doesn't have pre-done macros. Costs more than chirotouch. Poor training on software. Can be very confusing to do tasks you don't normally do. Finding things (like reports or different settings) is extremely hard

Overall: Quick note taking. Cloud based. Great insurance tracking.

My experience from the start has been excellent.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use and has multiple ways to help me as a clinician. It offers a lot of different options for both a solo practitioner and a multi level and practitioner practice. Our is also great to be able to change ad customize at any point.

Cons: The intake forms don't auto populate into the patients information. It is confusing to use at first but once the basics are obtained it is each to navigate.

Overall: Easy to use and customize.

Capterra-loader

Genesis Chiropractic Software Review

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, Integration with other apps, Customer support, Training, Value. I cannot say enough how much I like this software system. It is crystal clear what is being paid (and what is not) without having to run a thousand separate reports. It's all done for me!

Cons: There is a bit of a learning curve (as there would be with any new software) but once you are used to how the system functions it is amazing.

Organized, up-to-date, functional, reliable, fast

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Genesis was offered at a lower cost than some of the other chiropractic software programs and I personally believe its quality is better than some of the other chiropractic software programs. It is so fast! There is absolutely no lag when you take an action, almost as if the program is being done offline. I also like how there are so many features to track patient data and schedules.

Cons: I like the least how it feels as if there are more features than necessary. I can see how 70% of the features can be used, but the rest 30% only seem applicable in rare cases. My team and I use Genesis for scheduling patients for Exam visits, Adjustments, Reports, Rescheduling/Canceling/Scheduling, and many other type of visits as well as checking on the patients' care plan and finances. This is still only a small portion of the software as a whole, but that's all the features we regularly utilize. Big learning curve for a lot of features, but I haven't used many of the features I was trained on because I haven't needed to do so.

Overall: The benefits I got from this software were greater quality for less cost. The customer service has been amazing and each of the Genesis employees are here to help us at the drop of a hat. We benefit from the speed and ease of use with no loading times. This decreases the length of time spent on the phone as well. We're really enjoying it!

Vendor Response

by Genesis Chiropractic Software & Billing on April 26, 2018

Thank you Dr. Spencer!

demonstrations videos are good.

Mar 09, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It looks like a good soft ware but it seems like it cam out of the early nineties. It needs to be modernized.

Pros: It does everything you need the soft ware to do in one place. It bills and does scheduling which is really important to me.

Cons: The layout of the soft where does not look easy to flow from one section to another. It does not seem up to date

Genesis is probably the most complete chiropractic software I've ever seen.

Mar 08, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The thing I liked the most about the software was the sheer capabilities it was able to offer us. There is nothing it can't do.

Chiropractic software

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This Chiropractic software was easy to use. They had random text. It was great for multi office system. We could each see each other's patience that made it easy to share them

Cons: This Chiropractic software ended up being extremely slower then a busy office like ours could withstand.

I've used Genesis as my EHR software. It works well.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use and functions well. It is quite efficient as I am able to put notes into it quickly and with ease.

Cons: We have had tech problems in the past. While the support for it is quite good, it is annoying to have problems come up in the middle of your office hours.

Easy to use!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Notes take only a small amount of time to complete. Easy access to your schedule. Can set scheduling reminders for specific patients as well.

Cons: Would like it to send text message reminders to patients without being an added cost through a different company. Doesn't integrate with very many credit card processing companies.

The answer!

Dec 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you everyday after you leave the office? Before you arrive at the office? If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office it runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be. (your people). Enuf said!

Pros: I love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business.

Great Software

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy to use...staff is able to pick up usability and direction really well. Help tickets answered quickly.

Anything you want it to do, if you can learn it.

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have had other software that was very simple and easy to run, but with such ease comes the inability to do anything complex. Genesis is amazing but almost too complex.

Pros: It will do anything

Cons: You have to figure out how.

Genesis works well!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I like this billing system, the contact people are easy to get a hold of and have been most helpful getting up setup.

Pros: They do our billing for us. They have the best team on the planet for insurance billing.

Cons: The small font honestly, however, the system can be larger, but I find that I like to see the entire day.

Recommendations to other buyers: Do your research, talk to consultants, do the webinars, find what is right for you.

Great functionality

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Genesis gives you quick access to vital information when you need it, is very customizable, cloud based is great, and keeps the system up to date on ICD10's which helps for diagnosis and billing.

Pros: ICD1O'S, Quick view access, cloud

Cons: Not great aesthetically

Genesis Chiropractic

Oct 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I am happy with the product and would recommend it

Pros: The support is like non other they always answer the phone or emails

Cons: A lot of it is self taught. You have to spend quite a few hours watching videos and taking elementary quizzes to gain more info

Quick to Respond

Aug 17, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far the customer services is great! They are very timely and easy to reach for help. "Help Tickets" are answered quickly and efficiently. Billing is great. Able to see how services are being paid. Claims go out fast, but the best part is knowing right away if something did not go through. This was a problem with past billing, it took a month to see a denial or something missing.

Cons: Visually it is not as appealing as some other software.

Recommendations to other buyers: If doing a good amount of billing out to insurances this a good software to have. Syncs up to posture screen and insight which is great.

My review!

Aug 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love how helpful the support staff is and how user friendly the software is.

Cons: Some software is slightly more integrative

Overall: The developer and support staff are very passionate about about helping to facilitate our experience in the clinical setting

Recommendations to other buyers: No

Love Genesis! Great for Chiro billing. Easy to use. Our staff loves it too!

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use. Real time visibility of claims. Affordable.

Cons: I wish the capability to send DME claims was better, but it still works and gets up paid. Just wish it had an easier option to attach the required documentation when sending DME claims and the ability to track it, but I know Genesis is working on improving that feature as I type this, so thankful for that.

Overall: We started using Billing Precision (Genesis) when we opened our clinic in 2011. I don't think we will ever switch billing systems for Chiropractic. I am a "if it ain't broke, don't fix it" kind of person.

Genesis Review

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that it can be customized to my preference. I worked with a chiropractor that did not customize it and everything took a long time to do and to enter notes, etc, etc.

Cons: It is difficult to navigate or figure out without help from someone who knows what they are doing/ however, with proper training, it is great.

Overall: I have not been using genesis very long. I was first exposed to it July of 2015 and did not use it often and it confused me a lot because I was not trained on how to do anything. I was later exposed to it in January 2016 and had proper training and then I began to appreciate it more.

Recommendations to other buyers: I would recommend that if you are new to the software to put in the time to learn how to do everything properly and your life will become so much easier. Learn how to customize it to your office for easy and efficient use.

I am so glad to finally switch from pen and paper over to an EMR system.

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, no need to keep your own server/storage. Support team is very helpful.

Cons: It takes some time to realize that you are supposed to customize it to your practice. It's not there for you to adapt to. You have to create your own macros/templates.

Overall: It takes a short time to get used to it because you really need to customize your protocols to the way you practice. You don't adapt to the system. You create the system the way you like for it to fit your practice. I no longer have as much homework as I used to and now get to spend more time with my family.

Recommendations to other buyers: Do not feel embarrassed to ask for help. Coming from simple pen and paper, there is terminology that will have you wondering what the support team is talking about. They are very understanding and have no problems explaining what certain items are. i.e. "travel card".

A CA's Review of Genesis

Aug 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It offers a lot of information and tools. I enjoyed the last webinar on the statement feature.

Cons: For me, sometimes it is overwhelming to try to determine which function would be my "best friend" and having time to look at all of the training videos

Overall: I am the CA in the office and rely on Tech Support to help me out when I run into difficulty. They are easy to contact and extremely helpful not to mention patient.

Genesis Chiropractic software

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Inexpensive

Cons: Bugs

Overall: Overall a good product. Fairly easy to learn. Just wish some of the bugs that have been there forever would be fixed.

Warning: Be Careful What You Ask For...

Aug 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons: The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.

Overall: My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Recommendations to other buyers: I feel strongly the company should begin placing basic macros in the system for doctors to use. It would help to have, for example, a PI macro or a Medicare macro rather than having to reinvent the wheel or pay a consultant several thousand dollars for good macros. Other companies are beginning to provide there software customers good macros.

Software that works for you!

Aug 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use, ticket system works well

Cons: No option to have a patient discharged with no future appointment ever. You can set max days between visits to 999999 but it will always remind you of NFAs, unless patient is deceased.

Overall: I love that I don't need an extra employee to do my billing. We use the preloaded macros and it makes soap notes way faster, allowing us to focus on seeing patients! There are many features I don't use (yet), with many practice tracking and patient management options.

Long Time User

Aug 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The fact that my notes, billing and scheduling are all tied together.

Cons: There are glitches every now and then that make things more difficult

Overall: I've been using Genesis for almost 10 years now I think and I've never thought about using anything else. It just takes care of everything all in one system. If I opened another practice and had to start all over I would not consider anything else.

Recommendations to other buyers: Overall highly recommended, which is what I say if anyone asks

Very Happy with genesis and billing precision!!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and transition
All-in-one feel

Cons: nothing so far

Overall: I have had the program now for a couple weeks and converting to a new system after three years in an old one was seamless and easy.

Amazing detail and user friendly

Jul 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Everything is there right in front of you.

Cons: I haven't run across anything I feel negatively about.

Overall: At this point I have to say that I have been completely satisfied with my switch to Genesis. There are so many features to it that, in my opinion, make it the best choice for a Chiropractic office.

Recommendations to other buyers: I have used 4 other programs in the last 10 years and this one is definitely the most thorough one out there. It seems like they have everything I have ever wanted in an office program and then some!

The Change That Is Needed

Jul 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Efficiency, price point, clearinghouse integration, practice management capabilities, customization capabilities, revenue cycle management

Cons: Training and onboarding, scheduling only allows a one day or broad month view

Overall: Working in billing for over 18 years I didn't realize there was another way - I was trained to "react" to the billing cycle as it worked through. I never imagined that there could be a "proactive" solution where an EHR company would actually invest in the full cycle to the extent that they would be able to intelligently predict payer response to billing and code combinations.
This system appropriately ties together the entire practice - from front desk to chart noting and of course through the revenue cycle. It seamlessly integrates each player in the office and uses a unique practice management tool called "workflow" to drive efficiency and accountability in every corner of the practice, including the patients.
There are so many possibilities for those who wish to turn on all the options and for those looking to keep it more streamlined and simple that too is an option. The price point, with the clearinghouse integrated, is unbeatable.
This solution has been long overdue for Chiropractors - thank you.

Recommendations to other buyers: Work with other practitioners to get advice about on-boarding, set realistic goals for the implementation process and take time to learn the system before jumping in to avoid getting overwhelmed, get to know the staff - they are very helpful, master the workbench first

BHBD Review

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to customize every aspect of notetaking to the procedures that I perform in my office. I am not restricted at all and making my notes as detailed and personal as possible.

Overall: Genesis allows me to customize every single aspect of keeping notes on my patients and submitting paperwork. It is amazing.

Recommendations to other buyers: Take the time to train on the videos that explain everything about the software. Additionally take the time in the beginning to customize everything about your practice. It may take some time in the beginning, however, it is worth it every time after. If he comes as easy as the click of a button.

Review of Genesis by a Physician Assistant in an integrated Office

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate around, very user friendly.

Cons: I would like to edit, save and delete marco templates a bit easier

Overall: Genesis is easy to use. I am a physician assistant working in an integrated office and have no issues navigating around genesis! Would recommend!

Billing agency

Jul 21, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Does have access to all the information I need.
Internet based is super so I can access the account from anywhere.

Cons: Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

Overall: I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Recommendations to other buyers: Clean it up - too much extraneous information. I want to see the patient, insurance, claims and patient balance all on one screen. Clinic front office staff often has high turnover and the same problems start over again with too many screens to hop around to enter information.

Great software and billing service.

Jul 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great software that is easy to use anywhere. They also can handle all the billing which saves you money.

Best software I've ever owned.

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Care plan functionality, automated claim submission, and payment integration and posting.

Cons: Ticket support system, some overkill with workbench systems

Overall: Billing insurance, tracking patient care plans, multiple appointment scheduling are all a breeze with Genesis.

Recommendations to other buyers: Practicing chiropractor for 15 years and this is the best billing software I have owned

Huge Time and Money Saver!

Jul 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has enabled me to take my billing back in house and actually save $17-$20k per year while doing all of my billing in real time.

Cons: Haven't found any yet but hey I'm knew.

Overall: I have just started with Genesis but their customer service and training have already blown me away. They are really here to help versus our old EHR and billing that seemed like they were there to collect my money for themselves.

Recommendations to other buyers: Switching EMR systems is a nightmare no one wants to tangle with but when your old EHR starts dollering you to death at the same time that insurance reimbursement is going down it's time to make a switch. Thank God I found Genesis when I did.

Excellent Service!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user-friendly face, very manageable.

Cons: sometimes but very rarely, the system won't work for about 30 minutes, like there is a scheduled maintenance

Overall: Our office loves the ease of using Billing Precision and Genesis. The support is very helpful and it is a very user friendly system.

Recommendations to other buyers: highly recommend! It makes our jobs so much easier!

Notes made easy

Jul 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This software is easy to use. Building a travel card from the start is made simple as commonly used items are only a click away. Narratives can be easily generated when needed. Billing is made simple.

Review of Genesis Chiropractic Software - 7/8/16

Jul 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This is very powerful software. It can do a lot for you. I like the workbench. It makes sure nothing slips through the cracks. Everything is kept track of and once you fix a problem, it automatically disappears from the workbench.

Cons: The learning curve takes a while. Some of the processes are not intuitive on how to do something. You'd think it would be easier to back out a point-of-sale purchase that was put in improperly by accident. It certainly is not as easy as backing out a copay.

Overall: Overall, this software has helped our practice a lot. We are collecting more from patients and insurance companies. Things like deductibles are less likely to slip through unnoticed.

Recommendations to other buyers: If I add a point-of-sale item to the item product list at one location, I'd like it to become available at both locations automatically. Right now I have to add it at one place and then switch to the other and add it again. Seems unnecessarily redundant to me. But it wouldn't be a problem for someone who has only one location.

Best Chiropractic Software!!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very user friendly and if I ever have any issues or need help I can get someone to help in a timely manner, usually within an hour if I send a message.

Good and bad

Jul 07, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: The software is not necessarily user friendly and seems to have technical difficulties quite often lately. .Don't like that the team is out sourced to a different country. Switching team member leaves a learning curve that's huge. Some of them are very lazy and don't follow procedures or complete work in a timely manner. Over the years, and we have used BP for almost a decade now, the issues seem to build and become more frequent. We would actually switch to a different program if it wasn't such a pain in the but to transfer all of over patient files to the new system.

Been using for 5+ years

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: online/mobile, schedule and bill, different logins for ca's

Cons: Lots of menus to fish through

Overall: Great, will continue to use. Staff calls regular to check in and make sure you are understanding how software works and maximizing profits.

Dr Torrie

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: A company that cares about your patients just as much as you do

Cons: So many great features hard to know how to use everything

Overall: This company has helped me stay compliant and keep good care of my patients as well as answer the hard questions I have. Worth the investment

Amazing software

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use
Efficient
Incredible customer service and support
Quick note taking

Cons: Haven't found any yet (hopefully never)

Overall: Started off with another program to save a few bucks but after a few weeks I realized I made a huge mistake. Genesis is where I needed to go and be with. Functionality is incredible and very easy to use with great customer support!

Easy and efficient!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have to deal with billing! The Genesis billing team takes a ton of stress and added duties off my back.

Overall: My experience with Genesis has been great! It's super easy and efficient to use and write SOAP notes. You can customize everything, so a little work on the front end will save you a ton of time on the back end. And the billing team is on top of their game and make billing super easy on my end.

Namaste with Genesis forever!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is set up in a way that helps our data integrity. Our front office staff is recording much more accurate info due to the design which helps us to make enterprise wide decisions.

Cons: ???

Overall: It is so much easier and faster than what we had before. I found it easy to schedule patients from the very first time I used it.

Recommendations to other buyers: Looking forward to learning more about reporting and dashboards.

Efficient

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: billing is easier and customer support is top notch.

Cons: Some of the documents are not great. For instance, the xray Doc is not good at all, we need to have space for "other" or freeform entries under each region.

Wish some of the links would carry over to the next visit.

Overall: customer/ billing support is incredible. Once you get the hang of the system notes can be done faster, since switching I find it easier to complete my notes in a timely manner (compliant)

Great product and great costumer service.

Apr 06, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you are trained on the program it is easy to follow up and keep track of every single account.

Cons: As in every system there is glitches, sadly when it happens I have to fix it manually, one by one.

Recommendations to other buyers: If considering to buy the product, please keep in mind that there will be a training period that everybody in the office must do. So set aside sometime exclusively for training.