Genesis Chiropractic Software & Billing

Genesis Chiropractic Software

4.5 / 5 97 reviews

Who Uses This Software?

Both chiropractic clinics and solo practitioners. Our Enterprise solution is completely scalable, to suit any number of providers.


Average Ratings

97 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Genesis Chiropractic Software & Billing
  • genesischiropracticsoftware.com/
  • Founded 1997
  • United States

About Genesis Chiropractic Software

Genesis was designed with both patient relationship relationship management and practice profitability in mind. The software provides an ONC-certified scheduling, documentation, and billing solution -- a complete chiropractic EHR and practice management system that supports you in every aspect of your practice. You can automate the vast majority of tasks in all aspects of your practice, including patient relationship management, revenue cycle management, compliance and office management.


Genesis Chiropractic Software Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Genesis Chiropractic Software Reviews Recently Reviewed!

Great Software

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy to use...staff is able to pick up usability and direction really well. Help tickets answered quickly.

Anything you want it to do, if you can learn it.

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have had other software that was very simple and easy to run, but with such ease comes the inability to do anything complex. Genesis is amazing but almost too complex.

Pros: It will do anything

Cons: You have to figure out how.

Genesis works well!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I like this billing system, the contact people are easy to get a hold of and have been most helpful getting up setup.

Pros: They do our billing for us. They have the best team on the planet for insurance billing.

Cons: The small font honestly, however, the system can be larger, but I find that I like to see the entire day.

Recommendations to other buyers: Do your research, talk to consultants, do the webinars, find what is right for you.

Like it but wish there more help in transitions

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: In the transition to the new practice. There was no help with setting up changes with insurance companies. Which created a disaster that is still being handled after 6 months. Luckily I was switched to a new billing team. But it took too long in my opinion for that to take place.

Pros: Easy to use Quick for billing insurance Timely support feedback Tina is awesome. Cloud based

Cons: Must have a strong billing team otherwise, it is a con to have them do you billing They give no help in assisting with transitioning to new address or changes with insurance companies Lots of reports but find it is hard to figure out which to use at times.

Recommendations to other buyers: Good option for the price.

Great functionality

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Genesis gives you quick access to vital information when you need it, is very customizable, cloud based is great, and keeps the system up to date on ICD10's which helps for diagnosis and billing.

Pros: ICD1O'S, Quick view access, cloud

Cons: Not great aesthetically

Genesis Chiropractic

Oct 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I am happy with the product and would recommend it

Pros: The support is like non other they always answer the phone or emails

Cons: A lot of it is self taught. You have to spend quite a few hours watching videos and taking elementary quizzes to gain more info

Quick to Respond

Aug 17, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far the customer services is great! They are very timely and easy to reach for help. "Help Tickets" are answered quickly and efficiently. Billing is great. Able to see how services are being paid. Claims go out fast, but the best part is knowing right away if something did not go through. This was a problem with past billing, it took a month to see a denial or something missing.

Cons: Visually it is not as appealing as some other software.

Recommendations to other buyers: If doing a good amount of billing out to insurances this a good software to have. Syncs up to posture screen and insight which is great.

My review!

Aug 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how helpful the support staff is and how user friendly the software is.

Cons: Some software is slightly more integrative

Overall: The developer and support staff are very passionate about about helping to facilitate our experience in the clinical setting

Recommendations to other buyers: No

Love Genesis! Great for Chiro billing. Easy to use. Our staff loves it too!

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Real time visibility of claims. Affordable.

Cons: I wish the capability to send DME claims was better, but it still works and gets up paid. Just wish it had an easier option to attach the required documentation when sending DME claims and the ability to track it, but I know Genesis is working on improving that feature as I type this, so thankful for that.

Overall: We started using Billing Precision (Genesis) when we opened our clinic in 2011. I don't think we will ever switch billing systems for Chiropractic. I am a "if it ain't broke, don't fix it" kind of person.

Genesis Review

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it can be customized to my preference. I worked with a chiropractor that did not customize it and everything took a long time to do and to enter notes, etc, etc.

Cons: It is difficult to navigate or figure out without help from someone who knows what they are doing/ however, with proper training, it is great.

Overall: I have not been using genesis very long. I was first exposed to it July of 2015 and did not use it often and it confused me a lot because I was not trained on how to do anything. I was later exposed to it in January 2016 and had proper training and then I began to appreciate it more.

Recommendations to other buyers: I would recommend that if you are new to the software to put in the time to learn how to do everything properly and your life will become so much easier. Learn how to customize it to your office for easy and efficient use.

I am so glad to finally switch from pen and paper over to an EMR system.

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, no need to keep your own server/storage. Support team is very helpful.

Cons: It takes some time to realize that you are supposed to customize it to your practice. It's not there for you to adapt to. You have to create your own macros/templates.

Overall: It takes a short time to get used to it because you really need to customize your protocols to the way you practice. You don't adapt to the system. You create the system the way you like for it to fit your practice. I no longer have as much homework as I used to and now get to spend more time with my family.

Recommendations to other buyers: Do not feel embarrassed to ask for help. Coming from simple pen and paper, there is terminology that will have you wondering what the support team is talking about. They are very understanding and have no problems explaining what certain items are. i.e. "travel card".

A CA's Review of Genesis

Aug 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It offers a lot of information and tools. I enjoyed the last webinar on the statement feature.

Cons: For me, sometimes it is overwhelming to try to determine which function would be my "best friend" and having time to look at all of the training videos

Overall: I am the CA in the office and rely on Tech Support to help me out when I run into difficulty. They are easy to contact and extremely helpful not to mention patient.

Genesis Chiropractic software

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Inexpensive

Cons: Bugs

Overall: Overall a good product. Fairly easy to learn. Just wish some of the bugs that have been there forever would be fixed.

Warning: Be Careful What You Ask For...

Aug 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Lot of features. Can create a compliant note. If you don't have a good billing person in house it does provide a good platform to get you up and running quickly.

Cons: The system too many features and use of the system can get really confusing. I hate the training videos. The training videos are very slow and take too much time to watch. It would be more valuable to have a training seminar in a physical location that could answer all of your questions live and also have the presenter get you up and running.

Overall: My overall experience has been ok. I was a little disappointed that when we took our billing in house that the system was not compatible with other clearing houses. I actually thought about leaving this software platform for another because if was priced a little cheaper and had better ease of use.

Recommendations to other buyers: I feel strongly the company should begin placing basic macros in the system for doctors to use. It would help to have, for example, a PI macro or a Medicare macro rather than having to reinvent the wheel or pay a consultant several thousand dollars for good macros. Other companies are beginning to provide there software customers good macros.

Software that works for you!

Aug 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, ticket system works well

Cons: No option to have a patient discharged with no future appointment ever. You can set max days between visits to 999999 but it will always remind you of NFAs, unless patient is deceased.

Overall: I love that I don't need an extra employee to do my billing. We use the preloaded macros and it makes soap notes way faster, allowing us to focus on seeing patients! There are many features I don't use (yet), with many practice tracking and patient management options.

Long Time User

Aug 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that my notes, billing and scheduling are all tied together.

Cons: There are glitches every now and then that make things more difficult

Overall: I've been using Genesis for almost 10 years now I think and I've never thought about using anything else. It just takes care of everything all in one system. If I opened another practice and had to start all over I would not consider anything else.

Recommendations to other buyers: Overall highly recommended, which is what I say if anyone asks

Very Happy with genesis and billing precision!!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and transition
All-in-one feel

Cons: nothing so far

Overall: I have had the program now for a couple weeks and converting to a new system after three years in an old one was seamless and easy.

Amazing detail and user friendly

Jul 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is there right in front of you.

Cons: I haven't run across anything I feel negatively about.

Overall: At this point I have to say that I have been completely satisfied with my switch to Genesis. There are so many features to it that, in my opinion, make it the best choice for a Chiropractic office.

Recommendations to other buyers: I have used 4 other programs in the last 10 years and this one is definitely the most thorough one out there. It seems like they have everything I have ever wanted in an office program and then some!

The Change That Is Needed

Jul 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Efficiency, price point, clearinghouse integration, practice management capabilities, customization capabilities, revenue cycle management

Cons: Training and onboarding, scheduling only allows a one day or broad month view

Overall: Working in billing for over 18 years I didn't realize there was another way - I was trained to "react" to the billing cycle as it worked through. I never imagined that there could be a "proactive" solution where an EHR company would actually invest in the full cycle to the extent that they would be able to intelligently predict payer response to billing and code combinations.
This system appropriately ties together the entire practice - from front desk to chart noting and of course through the revenue cycle. It seamlessly integrates each player in the office and uses a unique practice management tool called "workflow" to drive efficiency and accountability in every corner of the practice, including the patients.
There are so many possibilities for those who wish to turn on all the options and for those looking to keep it more streamlined and simple that too is an option. The price point, with the clearinghouse integrated, is unbeatable.
This solution has been long overdue for Chiropractors - thank you.

Recommendations to other buyers: Work with other practitioners to get advice about on-boarding, set realistic goals for the implementation process and take time to learn the system before jumping in to avoid getting overwhelmed, get to know the staff - they are very helpful, master the workbench first

BHBD Review

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to customize every aspect of notetaking to the procedures that I perform in my office. I am not restricted at all and making my notes as detailed and personal as possible.

Overall: Genesis allows me to customize every single aspect of keeping notes on my patients and submitting paperwork. It is amazing.

Recommendations to other buyers: Take the time to train on the videos that explain everything about the software. Additionally take the time in the beginning to customize everything about your practice. It may take some time in the beginning, however, it is worth it every time after. If he comes as easy as the click of a button.

Review of Genesis by a Physician Assistant in an integrated Office

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate around, very user friendly.

Cons: I would like to edit, save and delete marco templates a bit easier

Overall: Genesis is easy to use. I am a physician assistant working in an integrated office and have no issues navigating around genesis! Would recommend!

Billing agency

Jul 21, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Does have access to all the information I need.
Internet based is super so I can access the account from anywhere.

Cons: Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

Overall: I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Recommendations to other buyers: Clean it up - too much extraneous information. I want to see the patient, insurance, claims and patient balance all on one screen. Clinic front office staff often has high turnover and the same problems start over again with too many screens to hop around to enter information.

Great software and billing service.

Jul 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great software that is easy to use anywhere. They also can handle all the billing which saves you money.

Best software I've ever owned.

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Care plan functionality, automated claim submission, and payment integration and posting.

Cons: Ticket support system, some overkill with workbench systems

Overall: Billing insurance, tracking patient care plans, multiple appointment scheduling are all a breeze with Genesis.

Recommendations to other buyers: Practicing chiropractor for 15 years and this is the best billing software I have owned

Huge Time and Money Saver!

Jul 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has enabled me to take my billing back in house and actually save $17-$20k per year while doing all of my billing in real time.

Cons: Haven't found any yet but hey I'm knew.

Overall: I have just started with Genesis but their customer service and training have already blown me away. They are really here to help versus our old EHR and billing that seemed like they were there to collect my money for themselves.

Recommendations to other buyers: Switching EMR systems is a nightmare no one wants to tangle with but when your old EHR starts dollering you to death at the same time that insurance reimbursement is going down it's time to make a switch. Thank God I found Genesis when I did.

Excellent Service!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user-friendly face, very manageable.

Cons: sometimes but very rarely, the system won't work for about 30 minutes, like there is a scheduled maintenance

Overall: Our office loves the ease of using Billing Precision and Genesis. The support is very helpful and it is a very user friendly system.

Recommendations to other buyers: highly recommend! It makes our jobs so much easier!

Notes made easy

Jul 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This software is easy to use. Building a travel card from the start is made simple as commonly used items are only a click away. Narratives can be easily generated when needed. Billing is made simple.

Review of Genesis Chiropractic Software - 7/8/16

Jul 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very powerful software. It can do a lot for you. I like the workbench. It makes sure nothing slips through the cracks. Everything is kept track of and once you fix a problem, it automatically disappears from the workbench.

Cons: The learning curve takes a while. Some of the processes are not intuitive on how to do something. You'd think it would be easier to back out a point-of-sale purchase that was put in improperly by accident. It certainly is not as easy as backing out a copay.

Overall: Overall, this software has helped our practice a lot. We are collecting more from patients and insurance companies. Things like deductibles are less likely to slip through unnoticed.

Recommendations to other buyers: If I add a point-of-sale item to the item product list at one location, I'd like it to become available at both locations automatically. Right now I have to add it at one place and then switch to the other and add it again. Seems unnecessarily redundant to me. But it wouldn't be a problem for someone who has only one location.

Best Chiropractic Software!!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very user friendly and if I ever have any issues or need help I can get someone to help in a timely manner, usually within an hour if I send a message.

Good and bad

Jul 07, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: The software is not necessarily user friendly and seems to have technical difficulties quite often lately. .Don't like that the team is out sourced to a different country. Switching team member leaves a learning curve that's huge. Some of them are very lazy and don't follow procedures or complete work in a timely manner. Over the years, and we have used BP for almost a decade now, the issues seem to build and become more frequent. We would actually switch to a different program if it wasn't such a pain in the but to transfer all of over patient files to the new system.

Been using for 5+ years

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: online/mobile, schedule and bill, different logins for ca's

Cons: Lots of menus to fish through

Overall: Great, will continue to use. Staff calls regular to check in and make sure you are understanding how software works and maximizing profits.

Dr Torrie

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A company that cares about your patients just as much as you do

Cons: So many great features hard to know how to use everything

Overall: This company has helped me stay compliant and keep good care of my patients as well as answer the hard questions I have. Worth the investment

Amazing software

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Efficient
Incredible customer service and support
Quick note taking

Cons: Haven't found any yet (hopefully never)

Overall: Started off with another program to save a few bucks but after a few weeks I realized I made a huge mistake. Genesis is where I needed to go and be with. Functionality is incredible and very easy to use with great customer support!

Easy and efficient!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have to deal with billing! The Genesis billing team takes a ton of stress and added duties off my back.

Overall: My experience with Genesis has been great! It's super easy and efficient to use and write SOAP notes. You can customize everything, so a little work on the front end will save you a ton of time on the back end. And the billing team is on top of their game and make billing super easy on my end.

Namaste with Genesis forever!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is set up in a way that helps our data integrity. Our front office staff is recording much more accurate info due to the design which helps us to make enterprise wide decisions.

Cons: ???

Overall: It is so much easier and faster than what we had before. I found it easy to schedule patients from the very first time I used it.

Recommendations to other buyers: Looking forward to learning more about reporting and dashboards.

Efficient

Jul 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: billing is easier and customer support is top notch.

Cons: Some of the documents are not great. For instance, the xray Doc is not good at all, we need to have space for "other" or freeform entries under each region.

Wish some of the links would carry over to the next visit.

Overall: customer/ billing support is incredible. Once you get the hang of the system notes can be done faster, since switching I find it easier to complete my notes in a timely manner (compliant)

Great product and great costumer service.

Apr 06, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Once you are trained on the program it is easy to follow up and keep track of every single account.

Cons: As in every system there is glitches, sadly when it happens I have to fix it manually, one by one.

Recommendations to other buyers: If considering to buy the product, please keep in mind that there will be a training period that everybody in the office must do. So set aside sometime exclusively for training.

Very pleased with service and product

Jan 28, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Monthly calls, variety of reports available, our coach!

Cons: Communication barrier when working with some members of the billing team due to the outsourcing.

Recommendations to other buyers: By far the best system we have used to date, don't delay implementing this billing service in your practice. You won't be disappointed!

Almost two years now and still very happy

Jan 22, 2016
4/5
Overall
2.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can see my schedule, billing, statistics, history, EMR's all on one platform.

Cons: EMR is a bit clunky and takes some getting used to.

Recommendations to other buyers: It's a great software especially if you use travel cards for your patients

Very Convinent!! Easy to use!! Good team support!!

Jan 20, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I love Genesis since I can use the software with any computer with internet access. It is cloud based system!! Also, I am a CBO doc. Genesis works great with posture ray and posture screening!!

Cons: Software speed is based on the internet speed. My clinic location has some issue with the internet and it sometimes slow us down with busy schedule.

Recommendations to other buyers: If you love CBP technique, you need the Genesis software.

Top Notch!

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is so simple to use, it makes working in it everyday such a joy. The team at Genesis is on top of it and gets back to your questions and requests in a very timely manner! I love our monthly "health checks" with Robin!

Cons: Absolutely nothing. I love everything about this software.

Recommendations to other buyers: Try navigating the system on your own before you make your final decision. Genesis software is so self-explanatory and easy to follow along and find your way in the system that you won't want to use anything else!

This is the only company I'll work with!

Jan 20, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There platform is so easy to use and user friendly. When it comes to customer service you won't find anyone better. Everyone is always friendly and helpful. If they don't know the answer, they will find someone that does!

Cons: Only complaint I have is the platform not working well with apple Ipads. I would love to be able to use an Ipad in my adjusting bays.

Recommendations to other buyers: Make sure that you work with someone that really knows their product and can give you advice about how deeply the product can help your practice. It's one thing for a product to superficially look nice and seem beneficial but, when you get down to the bones of it the product should truly make you and your practice better and run more smooth.

Love it, I would recommend it to anyone.

Jan 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to keep track of everything we need regarding our patients. POS, Records, Schedule, Payments.

Cons: Glitchy at times. Especially when they are updateing

Recommendations to other buyers: Buy it! Nothing else really to say. Other than Buy It!

Great software. Very user friendly.

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to navigate. If I do have questions help desk is very wuick to call back and assist

Cons: I wish there were pop ups/reminders for each patient. For instance when you check them in and there was something you needed them to do it would pop up a message to remind you.

Recommendations to other buyers: I go back to my academy videos or quizzes all the time for refreshers.

office makeover

Jan 20, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My staff and the team at Genesis communicate easily and effectively. The system really works for you and provides information on patients, when they were last seen so you don't lose track of them.

Cons: There are a lot of tabs and in the beginning it is a little overwhelming. Once you figure out what you need to do it becomes easier.

Recommendations to other buyers: Make sure you do the training in the beginning. This answers a lot of the question you may otherwise have.

Genesis Chiropractic is invaluable to my practice!

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Billing precision by Genesis is very easy to use. The billing ''team'' that works to get your claims paid is super efficient. They are the best!

Cons: I really don't have any negatives to say about them.

Recommendations to other buyers: Look no further, Genesis Chiropractic is the best.

I use Chirotouch 3 days a week and Genisis 3 days a week

Jan 12, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Speed you can finish an established patients notes

Cons: Training is poorly organized. I also use Chirotouch and they take you through a long boreing process but you come out understanding how to use it. Genesis waits for you to ask the question. They let you screw it up and then help you fix it.

Recommendations to other buyers: Make sure you get it in writing what comes with the software. I am about 99% positive the rep told me that appointment reminder text messaging comes included with your monthly fee. I know this because we were talking about how Chirotouch charges you for this appointment reminder service as well and Chirotouch charges you for data back up. He said we dont do that we include these services in your monthly fee. So be clear to what is included when you purchase.

Amazing program!

Jan 11, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The customization of this program is amazing. There are so many options and allows me to do my notes in a very timely manner.

Cons: Because there are so many options to customize, it may seem daunting. The support team really does help out a lot though.

Recommendations to other buyers: Ask the team for help. They will answer all questions!

Outstanding Customer Support

Jan 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: When questions come up, we receive quick responses with solutions.

Cons: The ICD-10 transition was a hassle however Genesis provided us with plenty of opportunities of conference calls and webnars to help with the transition.

Recommendations to other buyers: When looking for your software make sure to make a list of specific things you are looking for. If a company can't provide you with your must-haves, keep looking, the right one is out there!

Great experience

Jan 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very efficient, everything is automated so there is full transparency.

Cons: Interface is not as clean when doing daily note entry, can be difficult to customize.

Recommendations to other buyers: Our biggest criteria that the company is judicious about updating their system and customer service. Both get high marks from us.

The Best Chiropractic Software!

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: You can make this product as simple or complex as you want. You have support that actually gets back to you. You have a whole team behind you helping you with all aspects of running a practice to dealing with insurance carriers, to keeping patients on track. I have never seen such a comprehensive system. I love that you can customize many features to fit our specific needs. I am also impressed that they have monthly calls, if not more, with practice profitability coaches to help you get the most out of the system and to keep stress levels low. They keep there system compliant and make the use of the new coding system a no brainer, they have done a fantastic job of allowing us to work in the practice instead of on the practice.

Cons: I am on the west coast and they are on the east coast, so having a 3 hour time difference sometimes delays answers to questions.

Recommendations to other buyers: Take the time to have a demo, compare it to others, I think you will be hard pressed to find another system like this one.

I think the software is great.

Jan 11, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I enjoy having clear access to the notes and team and there is always a log of what is going on a ticket for a patient.

Cons: There is so much in the software that I cant find everything I'm looking for. It's always there is just when I Need it now I take me longer to find it when I'm using the frequently used areas of the software

Recommendations to other buyers: I went to a seminar and seen it and a few of my friend were using it and few other I didn't know and asked them I was about to pull hair out with last software vender and billing company that was always behind and was over 30days behind on our accounts. I get calls from the ins. company have your billing company stop calling us. I just tell them just bay the bills and that wall stop and they do it.

Review for Ipad

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Implementation with POS system and insurances. Easy to use macros.

Cons: High price for program you will never own. Other programs are a fraction of the price. Even though I feel Genesis offers more than other programs, the jump in price between the two almost made me switch.

Recommendations to other buyers: Notes take no time. Get Davila's macros to save your but and increase collections from insurance

Review of software

Jan 11, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The cloud\internet based environment whereas I can work from anywhere any time.

Cons: Wish they would offer integration of intake paperwork through an online portal so my staff or I can could review and confirm vs having to input it, also a office subjective checkin would be a lot more streamlined.

Recommendations to other buyers: Compare and contrast to your current system and realize that this system changes without having to buy a new equipment or licenses.

Great Workflow Product

Jan 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: You can customize it, and set alerts and reminders for just about anything allowing you and your staff to get stuff done. Also has POS inventory integrated.

Cons: No standalone app to use on mobile devices. Can still use with web browser but slow.

Recommendations to other buyers: If you are looking to outsource your billing, this is a no-brainer. If not, the workflow system may still be what you need to be productive.

Helpful customer service!

Jan 11, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Their support team - always trying to be helpful - always seeking answers

Cons: Sometimes not always easiest to navigate- requires heavy training as is not always innately designed

Recommendations to other buyers: Strong with insurance collections - helpful at increasing collections

First year complete

Jan 11, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Speed and ease of use; Charlie is expectional with his customer support. I manage to run three chiropractice office and I was worried about the implementation of new software and for us the learning curve was literally days. Best investment I have made for my time and money in 20 years of practice

Cons: I watched all the tutorial videos when I first joined. It was way too much

Recommendations to other buyers: It's time that all software went to the cloud for storage. I have tried four different softwares vendors over the past twenty years in practice and Genesis is light year ahead of them

FANTASTIC experience with Genesis

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like most is that all the bases are covered and covered well! The practice management part is top notch with their tasking system, patients do not fall through the cracks, staff is held responsible and it is all easily trackable. The reports are fantastic and customizable- which is so important for me since I am not only a chiropractic office but have a wellness center with many different disciplines- also there is a radar chart that allows you to know what is going on with all aspects of your practice in seconds at any time. The scheduling, reminders- easy to use and very intelligently designed. The team is what makes the whole thing come together- they are very responsive, really knowledgeable about all aspects of the system and there is access to the programmers for possible input to make something better for your office or in general. They are on site and open to new ideas. I truly can't say enough!

Cons: I am truly happy. This is my 3rd company- finally, I have what I need to run my practice.

Recommendations to other buyers: Look for a system that integrates scheduling/pm with billing seemlessly. Look for a system that tracks when patients haven't rescheduled and effectively keeps track of follow ups. Look for a system with many and customizable reports because every office is different.

Great billing software, but lacks in some areas of charting.

Jan 06, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Automatic billing when notes are submitted. The scheduling is easy to use and read.

Cons: Difficulty in getting the xDocs set up the way we would like sometimes and the fact that they sometimes randomly stop working for no reason. Wording when charting doesn't always flow nicely.

Recommendations to other buyers: Keep it simple in designing your xDocs, too much detail can take too long to be programmed.

Just started it does everything you want and more an amazing product!1

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The staff is answered so quickly with any problems. The online training means you learn at your pace not listening to instructors drone on and on and on. No offense instructor extraordinaire.

Cons: It's learning curve is great but it's because it does everything!!

Recommendations to other buyers: If you are on the fence with this just do yourself the favor and do it. For me it was Chirotouch or this and we made the right call!!!

Genesis Software is the Best!!

Jan 04, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very user friendly but by far the best part is the support from the team at Genesis, very fast response times to questions and requests.

Cons: At times when updates are being performed uploads were interrupted.

Recommendations to other buyers: Be sure to make sure that whatever software you choose it is efficient and coupled with a great support team for the issues that come up in regular use.

Can't imagine practicing without it

Jan 04, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support and training are awesome. The leadership is constantly trying to innovate and come up with solutions to problems I don't even know I have.

Cons: It's a little clunky to communicate via the ticketing process. Also, there is so much that is offered its overwhelming to try and utilize all of it. It would be nice to have someone do a practice assessment and then show exactly what tools are the most relevant and how to use them.

Recommendations to other buyers: Using this system has decreased our busy work by over 50%

Start Up Off and Running

Jan 04, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The outsourcing and immediate help to train my staff keeps my costs lower as a new startup. Genesis staff have been very easy to work with, and prompt at answering questions to make sure my office is running smoothly and problems are taken care of almost immediately.

Cons: I wish I could change some of the reports. I also need separate categories for PT & Chiro maxes.

Recommendations to other buyers: Take a tour, ask questions, and make sure you can operate it efficiently with as few clicks as possible. It can be overwhelming, but it seems to clear up really quickly once you have your macros set it's a piece of cake.

Great functionality and easy to use

Jan 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of use and completeness of the software. I can access my notes and schedule from anywhere I have an internet connection.

Cons: It has so much functionality it seems like I don't use it to it's fullest capacity. The video training's are on older versions of the software and so makes it difficult sometimes to teach ourselves how to solve our issues.

Recommendations to other buyers: Make sure it does what you want it to do and you think like the software does.

Awesome Company

Jan 04, 2016
3/5
Overall
1 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like best is how user friendly it is and how everyone at the company is willing to help you. I have never had a software company that wanted to meet monthly to make sure that my profits at the office were growing. Genesis has helped my office grow and give better patient care.

Cons: We love the product it is awesome. The staff is super helpful and go out of their way to make sure everything is running smoothly.

Recommendations to other buyers: Don't look at other companies just go with Genesis.

Awesome integration between practice management and billing!

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Completely transparent integration between practice management and billing.

Cons: The EMR is very basic. Having a more comprehensive EMR with the ability to create x-ray reports, attorney narratives, or a more professional daily note that can be sent to other providers would be great

Recommendations to other buyers: IF you want to outsource your billing yet still have access to every single detail of information about any aspect of any claim, this is the best option for you.

Great program!

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything on one easy to use platform. Being able to access from home.

Cons: I like it all it's awesome. Only issue we've had was the sync between ZingIT and Genesis but it doesn't happen often. Couple time it has sent reminder text at different time zones. We reported it and it was fixed right away.

Recommendations to other buyers: Make sure you read the help pages! The help pages and ? tabs are very helpful.

Easy day to day use

Jan 04, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Scheduling system is visually pleasing. Easy to use and love that our payment system syncs and posts transactions/payments on account.

Cons: So many reports and don't really know how to utilize them.

Recommendations to other buyers: Determine what your needs are -- what would help you most with this software -- and find out if the services needed are offered.

Best Chiropractic Software I've ever had.

Jan 04, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Competitive price. Integrates with a lot of other software I use. Easy to access patient files. Patients can scan in with bar codes. Simple to upload images and x-ray files.

Cons: I still don't understand all it can do. So I know I'm missing out on some of it's power.

Recommendations to other buyers: Just get it. There's no better software in Chiropractic.

Hassle Free! With a Team to Back it up

Jan 04, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the customizing that can be done and the billing team behind the scene. The fact that it is web based is terrific. I can go home and work on my files from home and there is no need for bulky servers in the office.

Cons: I wish they had their own note macros and compliance personnel on hand. While the platform is very customizable, that is up to the user.

Recommendations to other buyers: Be sure to look at customer service and how the company makes their money. This company makes their money by earning more for you.

Great scheduling

Jan 04, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy scheduling. I like the option to color code appointment types

Cons: Inconsistent assistance. We have asked for things before and had help with them, but lately it seems like our team is lazy and pawning off things to us, which digs into our time. What's the point of paying for their help?

Recommendations to other buyers: Use the academy to train new people. It covers a broad spectrum

Great software for Chiropractic

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Online, scheduling, billing, bookkeeping, and integrates with credit card processor. Staff is great and saves you the time and money of constantly hiring and training someone.

Cons: I've had problems getting the alert system to work how I want it to

Recommendations to other buyers: I've used this software for over 5 years now, I don't have much experience with other software, but that's because I have never wanted to look elsewhere.

Makes billing EASY!

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I love the quick support my team and I get via the ticket system. Someone always gets back to me right away!

Cons: Discharged patients still get put on the No Future Appointments list, so we have to manually enter 999,999 days Max Days between visits.

Recommendations to other buyers: I highly recommend this software system, especially if you are a high volume office. They will do the dirty work of billing and checking on claims so you can focus on being a chiropractor!

Great for New Grads

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that the software is cloud base, allowing me access to my schedule and patient files from any computer. I also like that it is completely customizable through the macros and makes entering patient notes easy and quick. It is also linked with Posture analysis so my images can be uploaded to the patient file easily.

Cons: I would like if patients could fill out their intake forms online. Then the information can be populated straight into their file instead of filling out paper forms

Recommendations to other buyers: It is always a good idea to register for demos with various EHRs to determine which one best fits your office.

The worst software experience I've ever had

Dec 31, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros

(Crickets)

Cons

¿ If you get one bill out the door before you ask yourself "who the hell designed this?" congratulate yourself.
¿ Oh, you think they're going to give you a refund once you decide that it's "not right for your office" and you've wasted another 3 months on yet another software program? Good luck
¿ Worst design ever

As finance analyst, good reporting is extremely important

Dec 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to learn and has in-depth insurance billing visibility and reporting. The product is very intuitive. The vendor will consider all recommendations for future goals and process requirements of the client.

Cons: Nearly all support is through task tracking within the system which works fine; it is difficult to reach support by telephone. It is obvious considerable efforts have been made to ensure the workflow for insurance process is flawless. Cash payments to Rendering Physicians needs some work with additional reporting on this topic.

Recommendations to other buyers: Perhaps spend a little additional time with the startup process to ensure they have thought through most common business processes, reporting and data alignment, when converting from another system.

Great Relationship

Dec 29, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The system isn't perfect but I know the people in the company that will help me figure out what I need and I have a good relationship with the people that help me the most.

Cons: Sometimes there seems to be some common sense things that should be in place that are not possible at the time.

Recommendations to other buyers: Utilize the people and the system by asking lots of questions and develop a working relationship with them.

I have not used the product that long but I do like this program.

Dec 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick turn around with questions. Easy to use. Customer service is fairly quick to return questions. Having monthly check in with your coach helps keep you as a provider. The training prior to using to the program live is super beneficial too!

Cons: Fees associated w collections as well as the technology fees

Recommendations to other buyers: Take your time, ask questions, talk to people who use the product in their practice

Genesis is awesome and I dont know what our practice would do without

Dec 28, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the many facets associated with the software. There are so many things you can do with it! from scheduling, billing, and even notifications.

Cons: It does take time to get used to the program because of how many things are offered. You do have to keep track of what you have learned, and relearn it.

Recommendations to other buyers: Use the training and help videos. They give a lot of information that you might otherwise miss.

Started my own practice and Genesis has made that much easier.

Dec 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, the fact that the software knows whether or not your notes are compliant with insurance/medicare, built in ICD 10 search plus it tells you if you are using a billable ICD 10 code. Web based so It's automatically backed up, also you can access it no matter where you are as long as you have internet access.

Cons: Initially it's very confusing to learn any software. But within a few weeks, my staff and I had learned our way around Genesis. There are a lot of buttons, many of which I don't use. However, once you get familiar with the ones you want to use it's easy to navigate.

Recommendations to other buyers: I was using platinum which a lot of docs recommended. I started with Platinum and hated it. I had two other docs recommend Genesis and had nothing but good things to say about it. So I gave Genesis a call and from the Doctor's standpoint, and my front desk staff's standpoint, Genesis blows platinum out of the water. I wish I'd looked at Genesis before deciding to go with Platinum because there's no way I would've wasted time on Platinum.

It has been great. I have been using it for almost a decade now.

Dec 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: All updates are included. It is easy to use and compliant. Support is included in the price.

Cons: That occasionally it seems that they switch to new people on my billing team that don't know what to do. The information is in the patient's account and they do not even look for it. This has happened only a couple of times in 10 years and every time they have solved the issue and corrected it quickly.

Recommendations to other buyers: Just do it. You won't regret it. It is very well written.

Best Chiropractic Software Available - been using for over 9 years!

Dec 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the software is built for chiropractors. I have been a client & using their software for over 9 years! In addition, it is extremely helpful that the software is internet-based - I can log-in from anywhere to access my clinic account, therefore I don't have to install an expensive server network in my clinic for my whole team to access. Furthermore, I like that Genesis also offers additional training & webinars on relevant chiropractic information. For example, the trainings on ICD-10 were fanatastic! I also watch every webinar to learn the latest in our chiropractic profession.

Cons: None that I can think of. If we have any isssues, we open a ticket & they are resolved in a timely fashion.

Recommendations to other buyers: Do it! So simple to log-in an access our clinic account from any computer. We also do our billing through Genesis. I like that this is outsourced to the Genesis team. The billing is quick, efficient & we get paid fast! I have told dozens of doctors about Genesis.

Ups and downs

Dec 28, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The billing section is one of the best out there. Fairly customizable.

Cons: A large part of the platform is antiquated and needs updating badly.

Recommendations to other buyers: Talk to others who have used the program before buying.

Great customer service!

Dec 28, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the customer service support and schedule layout.

Cons: The difficulty of scheduling multiple appointments.

Recommendations to other buyers: Ease of note taking for the providers. The organization of macros is difficult to use.

great system to run the whole office!

Dec 28, 2015
4/5
Overall
1.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: how it does EVERYTHING! Scheduling, billing, patient compliance....every metric needed for a thorough practice evaluation

Cons: there is a lot to learn and its not exactly easy to use

Recommendations to other buyers: I don't think anything out there can compare for whole-office system management

Easiest software to use

Dec 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the easiest software I've have ever used. It's so user friendly, and it does everything you need that you could imagine, from easy notes to billing. I love that you have a personal customer service agent and you can open a "ticket" and be answered right away if you have a problem or question. It makes our job so easy, so all we need to do it focus on our patients.

Cons: I like everything. Great product and very user friendly. The vendor is great too. Very helpful when needed and very quick to reapond. Overall, it's great.

Recommendations to other buyers: You just have to experience the ease of use. Comparison is always key. We've used two other programs and his by far surpasses all of our expectations.

Great from beginning to month to month

Dec 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The team whether it was the 1st month coaching, integration calls, 1 on 1 training, quick responses to our problems that we had (resolved quickly), and was very patient with us.

Cons: I wish it already had built in text reminders for next day appointments and since we already have birthdays entered into the system, I wish there was a way to automatically tell us daily whose birthday it was as we do birthday calls!

Recommendations to other buyers: It takes some training (as does any system) but once the basics are down, it is very easy!

Simply the best chiropractic software bar none!

Dec 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not certain as to where to start but the simplicity and most definitely the staff behind their product.

Cons: Could use an app base for sure. Would be nice to have an app for more functionality of this software.

Recommendations to other buyers: I used them for years then a year ago decided to switch to Chiro touch and wow what a nightmare biggest mistake of my 17 years in practice. I ditched Chiro touch and went back to genesis.

Software Ease!

Dec 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The note taking portion, particularly initial exams is easy and can be done quickly.

Cons: I sometimes have ( a slight) difficulty rescheduling patients.

Recommendations to other buyers: When you look at it as a whole package, with emr and billing, it is an easy combo.

Great product, Highly recommend Genesis for any office!

Dec 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The support system! in the beginning it can be overwhelming learning the system, but your team helps you through it and are there for you if you have any questions/concerns

Cons: Training call spent a lot of time on creating tickets/task wished spent more time on scheduling, posting, etc.

Recommendations to other buyers: Just do it! The support team helps you through the entire process

Best I have used in 15 years of practice.

Nov 06, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use. I am able to keep up with my notes. And with outsourcing I am able to stay on top of all the other parts of the business necessary for results and growth.

Cons: It takes a bit to learn and I wish there were more video tutorials.

Recommendations to other buyers: Visit offices using the different softwares and see how it looks in action.

Absolutely fantastic system. Streamlined our office like never before

Oct 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great communications with the office, the transition from ICD 9 to 10 was painless

Cons: I can honesty say there are no complaints. This system is so easy to use its almost impossible for you to make any mistakes.

Recommendations to other buyers: Just do it. My business partner and I dragged our feet with making this decision to relinquish control of the billing in our office. We not only saved massive amounts on payroll for billers but the ease of use with this system makes it possible for us to get the billing out as soon as the patient walks out the door.

It's been great

May 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It's simple cloud based and was customized for how I practice. In today's world, this is most important to me. I don't have time for some of the other products out there

Cons: It's very comprehensive and because my situation is so unique it took a commitment on my part but was so worth it.

Recommendations to other buyers: Make sure it fits needs and I believe cloud based is key today.

I know lots of successful docs that use this.

May 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The President is one of those rare people that really dig in, create massive value, look to get feedback and constantly improve. You can see that with Genesis. From a doctor for doctors.

Love Genesis!

May 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, does everything we need to run an efficient successful online office! Team has always been great to work with!

Cons: I have no complaints, like anything if you are dealing with 3rd party payers there will be some issues to deal with. Most are very minimal due to the teams ability to help.

Recommendations to other buyers: Make sure you look at this product and its functionality; does so much for your office and allows for growth and focus in other areas!

Feb 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Absolutely love the ease and functionality of Genesis Chiropractic Software! There are many different reasons why we love the software, but one of the most unique and convenient features for me is how well it works with our corrective care/posture based practice. I not only practice posture/corrective based chiropractic but I also teach chiropractors on how to properly evaluate/screen the spine. I have conducted hundreds of spinal screenings, and trained hundreds of chiropractors to do spinal screenings, and the integration of the posture screen mobile into the Genesis Software is priceless. Literally, at the push of a button, all the info from our screening/posture check goes right into the system. I love it! I would highly recommend this software to all my friends and colleagues in the chiropractic profession. The software is number 1, and the people and service behind it are top notch. Thank you Genesis for helping me help more people!

Jan 31, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As a chiropractor and a software company CEO, I am impressed with the flexibility their solution offers. They were able to integrate with my PostureScreen Mobile working with our development time quickly and efficiently. Since I am no longer in practice, I rely on my end users for feedback, and those using the Genesis software have had nothing but glowing reviews about their ease of use, technical support team, and overall improvement in their clinics' work flow efficiency.