# Genesis Chiropractic Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Genesis Chiropractic Software the right Chiropractic solution for you? Explore 310 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/reviews

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Genesis Chiropractic Software

4.5 (310)

[View alternatives](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Reviews of Genesis Chiropractic Software

Ease of use

4.1

Customer Service

4.5

## Pros and Cons in Reviews

Zameeya J

ProviderHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“Everything is concise and clearly labeled for a smooth experience.“

February 17, 2026

GP

GUY P

owner providerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Promising software but was told in the sales phase that the requests/ questions could be done by the software but in fact they were not going to work the way the sales confirmed. Unless you run your office exactly the way Genesis wants you to or (their typical office) you might as well not even bother.“

June 3, 2024

MJ

Maria J

Office AdministrationMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“I like that we are able to set up tasks and assign them to different users and follow up/keep track of them.“

January 8, 2024

PM

Payton M

ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“People get red screens and nothing pops up about why, issues sometimes with appointments not showing up or showing up as a conflict when they aren’t.“

June 5, 2024

HC

Halli C

Office Manager and OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“We were able to talk with technical staff as needed, and they were able to address our needs and concerns. “

January 21, 2024

AW

Angela W

Front office coordinatiorAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years.

“sometimes it doesn't click on them when I am trying to get it to click on them and then it miss schedules.“

January 10, 2024

ZE

Zsolt E

DoctorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Great, communicative and integrated team who are really striving to see us succeed.“

December 16, 2024

GL

Gerard L

ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years.

“I have been leaving messages and support tickets for almost 2 months trying to add another doctor to my system. “

October 30, 2023

## Showing most helpful reviews

Showing 1-25 of 310 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dr. Pilar L.  
Owner  
  
Used the software for: 2+ years

### "We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service."

May 14, 2018

5.0

In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections.

Pros

Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away.

Cons

The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :)

Review Source

HC

Halli C.  
Office Manager and Owner  
Medical Practice  
Used the software for: 2+ years

### "All-in-one software"

January 21, 2024

5.0

Overall, they were great. We were able to talk with technical staff as needed, and they were able to address our needs and concerns. They have a robust system that does pretty much everything in the same system.

Pros

Genesis does all the tasks needed to run a busy chiropractic office. They have the ability to link with other services to help with schedule reminders, X-ray software, and statement/payment on-line.

Cons

Not great for small office. The bigger the better. They charge for each add-on on a monthly basis, so watch your invoice to see if you are utilizing everything you are charged for. Only other down-side was the lag it contacting support for a live person was sometimes challenging. No direct phone to a representative, even after using their services for 5+years. Never knew who the first contact would be.

Reason for choosing Genesis Chiropractic Software

Sales representative at various Chiropractic Continuing Education seminars was very informative and friendly

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Wanted an on-line system that could do better SOAP notes, as well as send statements and payments on-line.

Review Source

AR

Angela R.  
Accounts Manager  
Medical Practice  
Used the software for: 2+ years

### "Faster than our last software program but not as user friendly"

June 10, 2024

3.0

It has been ok, nothing we love, but it is quicker than our last program.

Pros

That is is mostly quick to navigate but details can be lost

Cons

The ability to do many things and their customer service platform and billing customer service platform

Reason for choosing Genesis Chiropractic Software

It was offered by MaxLiving and our prior program was moving too slow

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

It was server based and moving way to slow for our daily activities and volume

Review Source

Response from ClinicMind

September 6, 2024

HI Angela, Thanks so much for taking the time to submit a review! It's our people who make the difference. If you ever need to reach out, I've included my email. Feel free to reach out with questions or concerns. Linda Stotsky CMO

AB

Amanda B.  
Owner/Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Worth the price"

August 16, 2021

5.0

My overall experience has been amazing! Any time I've had a frustration they have addressed it imediately and solved my problems quickly. I am truly always impressed with care and attention they give my clinic, even though I am a very small clinic. I thought you would only get this service when you were running a big clinic!

Pros

I absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system. I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items!

Cons

I honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier! The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Genesis Chiropractic Software

Your sales team was STELLAR! They not only sold the software but they made me feel that I was going to be taken care of. The best part is that promise wasn't a lie and I have had nothing but good things to say about the entire staff at Genesis!

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

I wasn't happy with the costumer experience. They are slow at response, difficult to get the correct answer and charge for their help!

Review Source

BP

Barbara P.  
Billing Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Outstanding how Genesis meets Billing Management Needs"

January 11, 2024

4.0

Excellent. Very impressed with the immediate attention and support we have gotten from Genesis. Managing the clearinghouse issues was extremely time consuming with other software, but Genesis handles all of these issues with pretty much seamless interface.

Pros

The multitude of tools that help manage Billing.

Cons

Documentation limitations due to our combined Chiropractic and Neurological needs as a multi-specialty practice.

Switched from

[Medisoft](https://www.capterra.com/p/266691/Medisoft/)

The 2 separate products were an on-going problem and Chart Talk had too many limitations as a local server based product and the cloud option did not appeal at all - Billing process way too clumsy.

Review Source

GP

GUY P.  
owner provider  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Empty promises"

June 3, 2024

2.0

Promising software but was told in the sales phase that the requests/ questions could be done by the software but in fact they were not going to work the way the sales confirmed. Unless you run your office exactly the way Genesis wants you to or (their typical office) you might as well not even bother.

Pros

the features and capabilities that are present but could never to get to work correctly even after a second setup months after initial setup was complete. Wasted 6 months of my time and my office managers time.

Cons

Customer service is joke dont even bother.

Switched from

[EZBIS](https://www.capterra.com/p/27270/EZBIS/)

integration or at least was sold on the fact that things would be contained well.

Review Source

Response from ClinicMind

June 12, 2024

Thank you Guy for sharing your feedback. We're sorry to hear about your experience and understand your frustrations. We strive to provide the best possible service and appreciate your input as it helps us improve. If there's anything more we can do to assist you or address any unresolved concerns, please feel free to reach out to our support team directly.

HK

Hamid K.  
Chiropractor  
Alternative Medicine  
Used the software for: 2+ years

### "Genesis is The Best of The Best"

September 23, 2022

5.0

From day one, they held our hand and did not let go for 6 months, as they moved us through the stages of learning, implementation and operation; they did not let go until we were super comfortable and confident with its use.

Pros

I can't say enough good thing about this company, its team, its delivery, its customer support, its training process, and its ability to make my job so much easier and efficient. I would pay twice what they charge for what they provide me both on the clinical documentation and compliance side and the financial tracking side.

Cons

I can't think of any. This has been the most well thought-out software in the market.

Switched from

[PayDC Chiropractic Software](https://www.capterra.com/p/114969/PayDC-Chiropractic-Software/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Some companies lacked customer support; others lacked funding or energy to address important issues. Each had some great qualities but failed short in other areas. Genesis delivered in all areas. The team at Genesis, Angela, Tabitha, Danielle are just top of the line. You can tell they love their jobs and we benefit from that.

Review Source

PR

Patrick R.  
Chiropractor President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Product does its job"

January 18, 2024

4.0

Pros

Customer service is quick to respond with challenges which is very important in today need it now world.

Cons

Once you develop you own systems it is easier to use. There is a lot of pieces I do not use making it a bit clunky to use

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

I actually love the flow of Chirotouch. The challenge with their software was load times. Because I have been in practice my data base is huge. Once you click to open a patient file that has been with me for years, it would take over a minute to load. Literally costing me money

Review Source

AM

Adam M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Long ago in a galaxy far far away"

August 16, 2021

5.0

Having been there since the beginning I have had nothing but a great experience overall as the software has grown and adapted to necessary changes over the years.

Pros

The scheduling is very user-friendly and the integrated billing system keeps accounts current with each visit. The incorporation of other products such as Cash Practice, Review Wave, and Target Coding make the entire platform run seamlessly.

Cons

There are many features that are unused or unnecessary for our practice as well as features that we could possibly be using but are unaware of. It would be nice to streamline some of the features but there are no glaring complaints.

Alternatives considered

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Genesis Chiropractic Software

As an original member of Maximized Living back when it was Body by God this was the newest upcoming software at the time. I originally practiced with Dr. Majors and we got to meet the whole team here in the Chicago area as they were launching the product. We thoroughly enjoyed the experience and have been with them since.

Review Source

Response from ClinicMind

August 17, 2021

Thank you for the review Dr. Adam!!

DB

Dr.Stephan B.  
Owner/Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Super fast flow!"

August 13, 2021

5.0

Super great experience, and will stick with you!

Pros

Very easy to manage multiple aspects of the clinic from scheduling, keeping patient on track with their visits and special appointments and best of all it makes billing the little insurance I do accept very easy and we collect more because of the team behind it!

Cons

Tooo many features? I feel I use 1% of them, and have little need to get into the others. Big fan of the old EHR soap note system with preloaded macros…and dislike the newer soap note creation software.

Alternatives considered

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)

Reason for choosing Genesis Chiropractic Software

Much prefer the layout of genesis while adjusting patients (the old EHR with big white box sticky notes in front of my face! I’ll never switch to your newer layout without those!)

Review Source

DH

Daniel H.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Chiropractic Software!"

August 24, 2020

5.0

EXCELLENT! We have had GREAT support, GREAT training, whenever we need help Genesis is right there to help us immediately!

Pros

Genesis software has streamlined my office and my team. We love the many features that make our office more efficient than ever. I have used other Chiropractic software over my 30 years of practice, but none compares to Genesis!

Cons

no real cons, there is just a bit of a longer learning curve needed for getting implemented. However, we were told this in advance, so it wasn't a surprise or shock to us.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Genesis Chiropractic Software

Testimonials from other users, plus the initial outreach of Genesis to do free introductory meeting to show us the features is what really helped us to make the change.

Switched from

[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)

Loved that Genesis was web-based, that I, the doctor, could directly bill from my notes area.

Review Source

jI

joseph I.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "DrI "

August 13, 2021

5.0

Very good

Pros

Web based platform and easy soap note input

Cons

Some parts not intuitive enough for perhaps Doctors not as computer savvy .

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Genesis Chiropractic Software

Soap not input seemed easier

Review Source

AM

Andrew M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "All in one "

August 25, 2021

4.0

Overall it has been great and allowed us to run a very successful practice in our first year.

Pros

I like that it does a lot and all of our tech is integrated together.

Cons

Some of the note taking and the new patient paperwork could have more customization.

Alternatives considered

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Genesis Chiropractic Software

It goes well with my technique and I was familiar with it.

Review Source

DH

David H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Most comprehensive EHR software - hands down."

May 10, 2023

5.0

One thing that sets Genesis EHR apart from other software is its constant improvement. The Genesis team is always making updates and adding new features to make the software even better. We have seen the software evolve over the past 6 years, and it continues to get better and better.Switching EHRs can be a pain, but we are glad we made the switch to Genesis. It has made running our practice much easier, and we could not be happier with the software. If you are looking for a robust EHR to help you manage your practice efficiently, I highly recommend Genesis. They truly dominate the chiropractic EHR space, and we are grateful for all they do.

Pros

As a successful chiropractor who has been using Genesis EHR for the past 6 years, I can confidently say that this software has been a game-changer for our practice. We are a large practice that deals with mostly cash and some PI cases, and we have used several major EHRs both server and cloud-based. Before making the switch to Genesis, we did several demonstrations for almost every EHR out there, but none had all the features we wanted or needed until we discovered Genesis.Genesis EHR has everything we need to run our busy practice efficiently. From managing our patients' treatment plans, booking appointments, generating detailed reports, to providing systems and automation, this software does it all. The documentation process is super fast, and the cloud-based software works seamlessly with our Macintosh computers and iPads. We have been impressed with the level of support provided by the Genesis team. They are always ready to assist us with any questions or concerns we may have.

Cons

Not the most intuitive but they are constantly improving functionality and user interface.

Reason for choosing Genesis Chiropractic Software

Cloud based and has every feature we were looking for.

Review Source

BC

Brandon C.  
Co-Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Been Using Genesis Chiro Software for 13 years... it is GREAT!"

August 13, 2021

5.0

We've been in a fast paced, multi-doctor practice for 17 years. We have been able to keep our staff and overhead low using Genesis and a streamlined approach to maximize business profits and patient care. We've used Genesis for the last 13 years and have been thrilled with it. We have recommended it anytime we've been asked about it. It just works and it works well for all our needs.

Pros

Ease of use. Schedule to reschedule to documenting why patients can't make an appt. All around easy to use platform that is quick and efficient. This is huge when having a fast past busy practice. I love that I can drill down into every single claim and know what has been done by the billing team. If I have any issues I can respond directly to that claim or easily open a ticket which is answer promptly. Great. Love how it integrates seamlessly with many different apps to help with Credit card payments, monthly auto payments, auto appt reminders, etc. Lastly, I love that it is cloud based. I can log in from any where at anytime and work on my tx notes or see stats.

Cons

There are no major cons. It is easy to use and integrates well.

Review Source

VR

Verified Reviewer  
Doctor Of Chiropractic  
  
Used the software for: 1-2 years

### "One of the few complete cloud based systems, but workflow was inefficient and system was buggy"

May 1, 2018

3.0

Pros

Customization of notations and macros are one of the best features. Cloud based means no local server to maintain and you can update/access records from home, schedule patients at an event, etc... The communication between staff and with Genesis using the Tasks function is great if you can get everyone to understand how to use it.

Cons

Care plans did not write off discounted visits accurately so I was constantly having to audit ledgers and manually adjust write offs for prepay cash care plans. I eventually stopped using the automated system and just let Genesis bill visits at the retail rate and had my staff go in and manually adjust discounted visits. The notifications were either buggy or the training on how to use them was lacking as my staff would try to setup notifications on a specific date or visit number for the patient and the notification would pop early or even after it was cleared out it would continue to pop up. Patients eventually started to ignore when they were notified to see the front desk at checkin because they assumed it was an old message. The ability to organize x-ray images for quick access during a visit was initially not available, and then when they updated it to make it easier to organize them, it was still more work than it was worth. Lastly, support was great for the first 4-5 months and then it tanked fast. I would have calls not returned. I would ask direct questions regarding billing issues and they would get ignored. I'm not sure if there was some employee turnover that resulted in this change or what, but I stopped reaching out for help because the answers were rarely helpful or clear when they did respond.

Review Source

KA

Kevin A.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Genesis Chiropractic Success review"

January 8, 2024

5.0

My experience has been fantastic. As I've worked at other offices that did not have Genesis and I had a much more difficult time finding my way through the system. I never had any issue with Genesis.

Pros

How user friendly it is to menuever around. Even as a new user, majority is self explanatory.

Cons

There are no real detrimental flaws to the system. The VERY few times I've had an issue, \[sensitive content hidden\] and the great outreach team figures it out and explains it simply so I can fix it myself next time.

Review Source

Response from ClinicMind

January 31, 2024

Hi Dr. Kevin! Thank you so much for the feedback! We are so happy to hear that your experience with Genesis has been fantastic!

JR

Jennifer R.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Billing agency"

July 21, 2016

3.0

I use various billing software systems and I am sorry to say this one is my least favorite. It is not user friendly - meaning I have a hard time finding what I need to do my job. I have completed tutorials, but still have many questions regarding the billing aspect. Too many tabs! If you change something in one tab you have to save or lose that info, even if you have an update in another tab. Posting payments is clumsy and demands i know various arbitrary numbers - 111 or 197 etc - to post correctly. Way too many insurance code choices - confuses the front desk and then we have patients with UHC or United Healthcare or United Heath Care - and then if the insurance code chosen is not set up correctly (which on the user end I do not know) i have a billing problem. I even find the tasks confusing - I still go to the home page to make a task - less confusing than the multiple choices in the task tab.

Pros

Does have access to all the information I need. Internet based is super so I can access the account from anywhere.

Cons

Not user friendly. Has its own verbiage that does not match industry standards or even your own training. This makes it cumbersome to find what i need. For instance, I need a month end report. Yours is called the A/R Money Transfer Type Report. But I don't go to reports-A/R for this report. I have to know to go to reports-reconciliations-month close-history-MTT. There are too many steps involved in processes. For a copy of an unmatched payment report I have to know to go to the picture at the bottom of the page, then do a control+a, then control+c, then paste into excel - but not just any paste - i have to paste special and text. Golly - just to get a working report? Too much information on the logs. I have to scroll and hunt to get to my last note because i have to get around extraneous information such as the address had the apt number updated, or the claim id number or it went from invalid to valid. Too much information that is not necessary in day to day operations. I would only need any of this if i had to research a problem.

Review Source

RB

Renee B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing!"

May 20, 2022

5.0

We are still learning how we can use Genesis being less than one year integrated. We have made significant success with scheduling patients, getting complete picture of insurance coverages, accurate and timely billing and reports.

Pros

Genesis software gives us the ability to customize reports to give us the information we need versus general use reports. We have yet to find a significant need that Genesis doesn't have available. Customer service is incredible, responsive, understanding, helpful, knowledgeable of all aspects of the software. And we must add that the staff is friendly and fun to work with.

Cons

The learning curve was longer than expected. We are computer literate++, but we found the initial training confusing and difficult to follow. However, the training staff was very understanding, very patient, and spent as much time as necessary to get us integrated.

Review Source

DG

Daniel G.  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing software"

August 13, 2021

5.0

Pros

Cloud based software means I can manage my clinic from anywhere. Insurance billing and claims management integrated with the software is top notch. And the Genesis team is always rolling out new improvements to the software.

Cons

There is a learning curve because the software is capable of doing so much.

Review Source

MH

Michael H.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Makes practice a breeze"

August 25, 2021

5.0

I find it to really simplify so many steps in our office process, and being a high-volume Chiropractor I had to really reduce my procedures using great technology like this

Pros

The ease of use these documentation and the compliance element. The speed at which I can produce a high-quality documentation for the patient, easy to upload my x-rays so I can show a patient if I need to. This way my volume grow more easily; Where as i was plateaued before.

Cons

Some of the reports to be simplified, but I love the customization features.

Alternatives considered

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)

Review Source

JM

John M.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "The answer!"

December 3, 2017

5.0

I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you everyday after you leave the office? Before you arrive at the office? If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office it runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be. (your people). Enuf said!

Pros

I love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business.

Cons

Review Source

JD

JennIFER D.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Gets the job done and they listen to you "

August 25, 2021

5.0

Good, we were being over charged and re negotiated

Pros

its the best one we have used, and we have had 4. Billing and scheduling

Cons

somewhat outdated, for example you click on something then change your mind and click on something else and it takes you to another page but yet leaves the box up for the thing you clicked previously, so you have to go back and " unclick it". bit archaic

Reason for choosing Genesis Chiropractic Software

billing - pricing - functionality

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

it was terrible customer service was bad

Review Source

SH

STEPHANIE H.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "1st Review"

July 24, 2020

4.0

Most of the time, we have little issue, and I navigate through things well. When I do, I feel that you are always there to help us out.

Pros

I love that we have all patient information in one location. Also, it integrates well with our posture analysis that we use, as well as the SKED texting that we use. I also really love the use of Fortis for our credit transaction and the ease of setting up auto pay. They have also updated to now make it easy to connect credit cards, etc to other accounts for billing purposes, and Genesis integrates well with that.

Cons

I wish that the care plan section was a little more user friendly and adaptable to the specifics of the individual offices using it. I wish that there was a section for us to log EOB information, as we do our insurance filing outside of Genesis. I cannot stand the way that "tasks" work. I do not like the fact that after I send it, I have no point of reference until someone responds back to me.

Review Source

TT

Tiffany T.  
DC  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best, easiest, EHR I have ever used"

August 25, 2021

5.0

They have helped me in any way. If they don't know the answer they will find it

Pros

Customer service is great! Easy note taking and billing.

Cons

That there is no quick internal message system set up to communicate with staff in clinic. Also wish it was easier to find full EOB link to a payment. My verification tab rarely works too:(

Review Source

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