--- title: "Genesis Chiropractic Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Genesis Chiropractic Software the right Chiropractic solution for you? Explore 310 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Genesis Chiropractic Software 4.6 (308) [View alternatives](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Genesis Chiropractic Software Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Zameeya J ProviderHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Everything is concise and clearly labeled for a smooth experience.“ February 17, 2026 GP GUY P owner providerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Promising software but was told in the sales phase that the requests/ questions could be done by the software but in fact they were not going to work the way the sales confirmed. Unless you run your office exactly the way Genesis wants you to or (their typical office) you might as well not even bother.“ June 3, 2024 MJ Maria J Office AdministrationMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I like that we are able to set up tasks and assign them to different users and follow up/keep track of them.“ January 8, 2024 PM Payton M ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “People get red screens and nothing pops up about why, issues sometimes with appointments not showing up or showing up as a conflict when they aren’t.“ June 5, 2024 HC Halli C Office Manager and OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to talk with technical staff as needed, and they were able to address our needs and concerns. “ January 21, 2024 AW Angela W Front office coordinatiorAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years. “sometimes it doesn't click on them when I am trying to get it to click on them and then it miss schedules.“ January 10, 2024 ZE Zsolt E DoctorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Great, communicative and integrated team who are really striving to see us succeed.“ December 16, 2024 DB Devin B OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “There is a lot of processes going on at once so the transition from page to page is not as fast as I would like so we upped our computers to 16G of ram because 8 was not cutting it.“ January 24, 2023 ## Showing most helpful reviews Showing 1-25 of 308 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use General Manager and Clinician Used the software for: 3-5 years ### "Long-term supporter" February 24, 2026 5.0 Long-term clinic not looking to change! This software is directly part of my daily work routine. Easy to access when on at my main workstation or facility. Pros I've been using this solution since 2009. The software has evolved as my practice has grown. This software keeps up with real time changes in technology. Cons The software works best on Google which is not always an option. Fast WiFi and/or landline internet is ideal. Hot spots are not ideal Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reasons for choosing Genesis Chiropractic Software Was not practical to start over again or switch software solutions. Review Source Zameeya J. Provider Used the software for: 1-3 years ### "Provider Review" February 23, 2026 5.0 I love how thorough, accurate and simple it is to navigate. Everything is concise and clearly labeled for a smooth experience. Pros The convenience of navigating caters to the visual eye aspect and isn’t alarming or too way with an extensive amount of medical jargon. Simple to read from both a provider and patient standpoint. Cons None. I experienced zero issues with the interface. It isn’t overwhelming to navigate and very straightforward for business standards. Review Source MC Maverick C. Chiropractor Used the software for: 3-5 years ### "Genesis Just Gets It — Simplify Your Practice Today" November 24, 2025 5.0 Overall, our experience has been excellent. Genesis helped streamline and automate many aspects of our practice that used to be time-consuming and inefficient. The team truly understands the needs of chiropractors, and the system is built with those needs in mind. From onboarding to ongoing support, the process has been smooth, professional, and empowering. It’s clear that they’re invested in our success, and that makes a big difference Pros Genesis offers an incredibly user-friendly system that simplifies everything from scheduling to documentation. The implementation was much smoother than expected thanks to their thorough onboarding process. Their customer support stands out — responsive, knowledgeable, and always willing to go the extra mile. The training resources are clear, and their team is genuinely friendly and helpful, which made getting started feel less overwhelming. Cons As with any new EHR system, there was a learning curve at the beginning. Adapting to new workflows can be a challenge when you’re already busy running a practice. That said, Genesis did a great job of guiding us through the setup and providing support at each step — so while it took some time to get fully comfortable, we never felt like we were doing it alone. Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Genesis Chiropractic Software Better product, great web based platform Review Source Owner Used the software for: 3-5 years ### "We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service." May 18, 2018 5.0 In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections. Pros Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away. Cons The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :) Review Source Office Manager and Owner Used the software for: 3-5 years ### "All-in-one software" January 23, 2024 5.0 Overall, they were great. We were able to talk with technical staff as needed, and they were able to address our needs and concerns. They have a robust system that does pretty much everything in the same system. Pros Genesis does all the tasks needed to run a busy chiropractic office. They have the ability to link with other services to help with schedule reminders, X-ray software, and statement/payment on-line. Cons Not great for small office. The bigger the better. They charge for each add-on on a monthly basis, so watch your invoice to see if you are utilizing everything you are charged for. Only other down-side was the lag it contacting support for a live person was sometimes challenging. No direct phone to a representative, even after using their services for 5+years. Never knew who the first contact would be. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Wanted an on-line system that could do better SOAP notes, as well as send statements and payments on-line. Reasons for choosing Genesis Chiropractic Software Sales representative at various Chiropractic Continuing Education seminars was very informative and friendly Review Source Accounts Manager Used the software for: 3-5 years ### "Faster than our last software program but not as user friendly" June 17, 2024 3.0 It has been ok, nothing we love, but it is quicker than our last program. Pros That is is mostly quick to navigate but details can be lost Cons The ability to do many things and their customer service platform and billing customer service platform Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) It was server based and moving way to slow for our daily activities and volume Reasons for choosing Genesis Chiropractic Software It was offered by MaxLiving and our prior program was moving too slow Review Source Response from ClinicMind September 6, 2024 HI Angela, Thanks so much for taking the time to submit a review! It's our people who make the difference. If you ever need to reach out, I've included my email. Feel free to reach out with questions or concerns. Linda Stotsky CMO AB Amanda B. Owner/Doctor of Chiropractic Used the software for: Less than 1 year ### "Worth the price" August 24, 2021 5.0 My overall experience has been amazing! Any time I've had a frustration they have addressed it imediately and solved my problems quickly. I am truly always impressed with care and attention they give my clinic, even though I am a very small clinic. I thought you would only get this service when you were running a big clinic! Pros I absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system. I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items! Cons I honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier! The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I wasn't happy with the costumer experience. They are slow at response, difficult to get the correct answer and charge for their help! Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Genesis Chiropractic Software Your sales team was STELLAR! They not only sold the software but they made me feel that I was going to be taken care of. The best part is that promise wasn't a lie and I have had nothing but good things to say about the entire staff at Genesis! Review Source Billing Specialist Used the software for: 3-5 years ### "Outstanding how Genesis meets Billing Management Needs" January 12, 2024 4.0 Excellent. Very impressed with the immediate attention and support we have gotten from Genesis. Managing the clearinghouse issues was extremely time consuming with other software, but Genesis handles all of these issues with pretty much seamless interface. Pros The multitude of tools that help manage Billing. Cons Documentation limitations due to our combined Chiropractic and Neurological needs as a multi-specialty practice. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) The 2 separate products were an on-going problem and Chart Talk had too many limitations as a local server based product and the cloud option did not appeal at all - Billing process way too clumsy. Review Source owner provider Used the software for: 1-3 years ### "Empty promises" June 10, 2024 2.0 Promising software but was told in the sales phase that the requests/ questions could be done by the software but in fact they were not going to work the way the sales confirmed. Unless you run your office exactly the way Genesis wants you to or (their typical office) you might as well not even bother. Pros the features and capabilities that are present but could never to get to work correctly even after a second setup months after initial setup was complete. Wasted 6 months of my time and my office managers time. Cons Customer service is joke dont even bother. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) integration or at least was sold on the fact that things would be contained well. Review Source Response from ClinicMind June 12, 2024 Thank you Guy for sharing your feedback. We're sorry to hear about your experience and understand your frustrations. We strive to provide the best possible service and appreciate your input as it helps us improve. If there's anything more we can do to assist you or address any unresolved concerns, please feel free to reach out to our support team directly. HK Hamid K. Chiropractor Used the software for: 3-5 years ### "Genesis is The Best of The Best" October 4, 2022 5.0 From day one, they held our hand and did not let go for 6 months, as they moved us through the stages of learning, implementation and operation; they did not let go until we were super comfortable and confident with its use. Pros I can't say enough good thing about this company, its team, its delivery, its customer support, its training process, and its ability to make my job so much easier and efficient. I would pay twice what they charge for what they provide me both on the clinical documentation and compliance side and the financial tracking side. Cons I can't think of any. This has been the most well thought-out software in the market. Switched from [PayDC Chiropractic Software](https://www.capterra.com/p/114969/PayDC-Chiropractic-Software/)[DrChrono by EverHealth](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Some companies lacked customer support; others lacked funding or energy to address important issues. Each had some great qualities but failed short in other areas. Genesis delivered in all areas. The team at Genesis, Angela, Tabitha, Danielle are just top of the line. You can tell they love their jobs and we benefit from that. Review Source Chiropractor President Used the software for: 3-5 years ### "Product does its job" January 19, 2024 4.0 Pros Customer service is quick to respond with challenges which is very important in today need it now world. Cons Once you develop you own systems it is easier to use. There is a lot of pieces I do not use making it a bit clunky to use Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I actually love the flow of Chirotouch. The challenge with their software was load times. Because I have been in practice my data base is huge. Once you click to open a patient file that has been with me for years, it would take over a minute to load. Literally costing me money Review Source Dr. Adam M. Chiropractor Used the software for: 3-5 years ### "Long ago in a galaxy far far away" August 17, 2021 5.0 Having been there since the beginning I have had nothing but a great experience overall as the software has grown and adapted to necessary changes over the years. Pros The scheduling is very user-friendly and the integrated billing system keeps accounts current with each visit. The incorporation of other products such as Cash Practice, Review Wave, and Target Coding make the entire platform run seamlessly. Cons There are many features that are unused or unnecessary for our practice as well as features that we could possibly be using but are unaware of. It would be nice to streamline some of the features but there are no glaring complaints. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Genesis Chiropractic Software As an original member of Maximized Living back when it was Body by God this was the newest upcoming software at the time. I originally practiced with Dr. Majors and we got to meet the whole team here in the Chicago area as they were launching the product. We thoroughly enjoyed the experience and have been with them since. Review Source Response from ClinicMind August 17, 2021 Thank you for the review Dr. Adam!! Stephan B. Owner/Chiropractor Used the software for: 3-5 years ### "Super fast flow!" August 21, 2021 5.0 Super great experience, and will stick with you! Pros Very easy to manage multiple aspects of the clinic from scheduling, keeping patient on track with their visits and special appointments and best of all it makes billing the little insurance I do accept very easy and we collect more because of the team behind it! Cons Tooo many features? I feel I use 1% of them, and have little need to get into the others. Big fan of the old EHR soap note system with preloaded macros…and dislike the newer soap note creation software. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/) Reasons for choosing Genesis Chiropractic Software Much prefer the layout of genesis while adjusting patients (the old EHR with big white box sticky notes in front of my face! I’ll never switch to your newer layout without those!) Review Source Chiropractor Used the software for: 3-5 years ### "Great Chiropractic Software!" August 26, 2020 5.0 EXCELLENT! We have had GREAT support, GREAT training, whenever we need help Genesis is right there to help us immediately! Pros Genesis software has streamlined my office and my team. We love the many features that make our office more efficient than ever. I have used other Chiropractic software over my 30 years of practice, but none compares to Genesis! Cons no real cons, there is just a bit of a longer learning curve needed for getting implemented. However, we were told this in advance, so it wasn't a surprise or shock to us. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Loved that Genesis was web-based, that I, the doctor, could directly bill from my notes area. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Genesis Chiropractic Software Testimonials from other users, plus the initial outreach of Genesis to do free introductory meeting to show us the features is what really helped us to make the change. Review Source Owner Owner Used the software for: 3-5 years ### "DrI " August 19, 2021 5.0 Very good Pros Web based platform and easy soap note input Cons Some parts not intuitive enough for perhaps Doctors not as computer savvy . Switched from Old software was not keeping up with rapid insurance changes Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Genesis Chiropractic Software Soap not input seemed easier Review Source Chiropractor Used the software for: 1-3 years ### "All in one " August 26, 2021 4.0 Overall it has been great and allowed us to run a very successful practice in our first year. Pros I like that it does a lot and all of our tech is integrated together. Cons Some of the note taking and the new patient paperwork could have more customization. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Genesis Chiropractic Software It goes well with my technique and I was familiar with it. Review Source Ceo owner Used the software for: 3-5 years ### "Thankful for ease and pricing. " January 9, 2024 5.0 Great. Couldn't ask for a better \[sensitive content hidden\] and someone who jumps on and helps whenever needed. Pros It is web based, I can take care of work from home with all files in front of me. I love that it integrates with the major processing companies, and texting companies to make it flawless. now if they only had their own so we could save cash and time! Cons Entering macros, figuring out what I need and don't need. Billing team issues, and still doing all the updating and behind the scenes work while paying them and my team. Reasons for choosing Genesis Chiropractic Software Referrals, and they kept my price low. No need to change. Plus, \[sensitive content hidden\] flew out and helped us one time. That is unheard of. I love being grandfathered in and keeping that piece the same. We have so many systems and our overhead is $23k now with the basics. If this didn't go well, I would go back to paper. Thank you for being reasonable! Review Source Response from ClinicMind January 31, 2024 Hi Dr. Zgia! We couldn't ask for a better client! We appreciate all of your insight into the Facebook group and your commitment to helping us improve overall. Clinic Director Used the software for: 3-5 years ### "Genesis helps my BRAIN!" October 3, 2021 5.0 Have been able to accomplish all that we wanted with the software. I love Genesis! Even when other companies try to convince us otherwise, there's NO WAY I'm switching to something else. The TEAM, the Performance of the software and the end Results is why we remain with a company for 7 years! Pros Once you learn the system you'd be AMAZED at how well it does most of your thinking for you. It streamlines processes and patient info which helps with anything we need no matter where we are in our office the info is right at our fingertips. \[SENSITIVE CONTENT\] is the MOST helpful a great TEACHER and wouldn't be where we are in our practice without her. Cons There are some reports I'd be able to tweak or prefer differently but the programmers have to get to my request as it may not be top priority. Obviously when taking care of several businesses that's hard to make one person's request but they are ALWAYS open to hearing their clients requests and if they can make it happen they DO! Review Source Clinic Director Used the software for: Less than 1 year ### "Genesis Software Review" December 1, 2021 5.0 Before we switched to Genesis, we were unable to give up our physical files. We were operating on a mirrored hard drive system and local server and not cloud based. We had lost all faith in having an actual EHR and our insurance billing bottomed out due to our lack of confidence and the current work shortage that left us with no insurance department. I sleep better at night knowing that if any staff member were to leave tomorrow, we have experts ready to train our new staff immediately. For the first time in my career, I feel like I have a partner in practice! Pros While not a fan of EHR or insurance, we have realized a near 300% increase in insurance collections just one month in and I can sleep at night knowing that the notes are audit proof. The real time monitoring of correct billing such as use of modifiers and meeting diagnosis criteria are amazing. The only thing I can appreciate as much or more is the ease of creating macros for types of patients and their respective diagnosis. SOAP notes for an exam take less than 3 minutes in many cases. Cons There's really no way around this one because they have thought of nearly everything. The screens are small font but if they are going to be able to do all that is needed in today's highly regulated health care documentation environment, this is necessary. I find that their intense ongoing training and continued use are more than making up for this. Switched from Early in the process, I realized that the other company was not responsive enough and was not geared toward a multidisciplinary practice. Too many voids in service and too many un user friendly features. Virtual training just did not work in a busy office as staff rarely get the time to break away and work on their own to better understand using the software. Also, not being cloud based is crazy this day and age! I like that I can be anywhere in the world and log in to our staff's tasks and see my schedule! Review Source Chiropractor Used the software for: 1-3 years ### "Genesis Powering our Clinic " January 12, 2024 5.0 Amazing experience they are very helpful and great customer service. Pros Easy to use and very straight forward with no confusion for our whole team. Cons Tabs are very small. Overall is very effective but tricky to navigate at first. Review Source Jessica L. OFFICE MANAGER Used the software for: 3-5 years ### "Great software" August 7, 2024 5.0 Very easy to use, and easy to train new staff and doctors to use. Pros Great team that is always super helpful when we have questions. Cons I can't think of something I like least about the software Review Source Response from ClinicMind September 6, 2024 Hi Jessica, Thank you for your kind review! Our people make the difference. We are always available if you need us. We appreciate the time you took to submit this review. Linda Stotsky CMO Office Manager Used the software for: 3-5 years ### "Amazing!" May 23, 2022 5.0 We are still learning how we can use Genesis being less than one year integrated. We have made significant success with scheduling patients, getting complete picture of insurance coverages, accurate and timely billing and reports. Pros Genesis software gives us the ability to customize reports to give us the information we need versus general use reports. We have yet to find a significant need that Genesis doesn't have available. Customer service is incredible, responsive, understanding, helpful, knowledgeable of all aspects of the software. And we must add that the staff is friendly and fun to work with. Cons The learning curve was longer than expected. We are computer literate++, but we found the initial training confusing and difficult to follow. However, the training staff was very understanding, very patient, and spent as much time as necessary to get us integrated. Review Source DG Dan G. Clinic Director Used the software for: 3-5 years ### "Amazing software" August 20, 2021 5.0 Pros Cloud based software means I can manage my clinic from anywhere. Insurance billing and claims management integrated with the software is top notch. And the Genesis team is always rolling out new improvements to the software. Cons There is a learning curve because the software is capable of doing so much. Switched from Chirotouch was just the worst. Constantly nickel and dining their customers. Review Source owner owner Used the software for: 3-5 years ### "Makes practice a breeze" August 26, 2021 5.0 I find it to really simplify so many steps in our office process, and being a high-volume Chiropractor I had to really reduce my procedures using great technology like this Pros The ease of use these documentation and the compliance element. The speed at which I can produce a high-quality documentation for the patient, easy to upload my x-rays so I can show a patient if I need to. This way my volume grow more easily; Where as i was plateaued before. Cons Some of the reports to be simplified, but I love the customization features. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/) Review Source John M. Chiropractor Used the software for: 3-5 years ### "The answer!" December 4, 2017 5.0 I looked at all the systems. Here is the difference. While the others are going to cloud base Genesis has been fine tuning their cloud for years and years. Do you have a team of people that are working for you everyday after you leave the office? Before you arrive at the office? If there is a problem, they are already fixing it before you know about it. I love it. In my humble opinion, Genesis is like Innate Intelligence of the Chiropractic Office it runs behind the scenes taking care of all the vital functions allowing your educated brain to focus on what you should be. (your people). Enuf said! Pros I love this cloud based software. I love the fact that I have a huge team on my side whom are experts in what they do from billing to software that works for you. They are available all the time and constantly monitoring your progress while they encourage you to utilize all the benefits of a big team. It has allowed our practice to get back into the business of taking care of people while lessening the overwhelming business end of practice. example: We have the time to update the bulletin boards and send out birthday wishes and hand written thank you cards again. All the little things we used to do that built our practice that we lost track of some how in the busy-ness of business. 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