# Genesis Chiropractic Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Genesis Chiropractic Software the right Chiropractic solution for you? Explore 310 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/reviews --- Genesis Chiropractic Software 4.5 (310) [View alternatives](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Genesis Chiropractic Software Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Zameeya J ProviderHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Everything is concise and clearly labeled for a smooth experience.“ February 17, 2026 GP GUY P owner providerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Promising software but was told in the sales phase that the requests/ questions could be done by the software but in fact they were not going to work the way the sales confirmed. Unless you run your office exactly the way Genesis wants you to or (their typical office) you might as well not even bother.“ June 3, 2024 ES Emilie S Chiropractor co ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use notes for our chiropractors, more doc and coding compliant with great customer service“ June 5, 2024 PM Payton M ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “People get red screens and nothing pops up about why, issues sometimes with appointments not showing up or showing up as a conflict when they aren’t.“ June 5, 2024 PT Patrick T OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The biggest thing that I was looking for in an EHR is that it was Cloud-based. “ June 5, 2024 AW Angela W Front office coordinatiorAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years. “sometimes it doesn't click on them when I am trying to get it to click on them and then it miss schedules.“ January 10, 2024 MJ Maria J Office AdministrationMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I like that we are able to set up tasks and assign them to different users and follow up/keep track of them.“ January 8, 2024 GL Gerard L ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “I have been leaving messages and support tickets for almost 2 months trying to add another doctor to my system. “ October 30, 2023 ## Showing most helpful reviews Showing 1-25 of 310 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr. Pilar L. Owner Used the software for: 2+ years ### "We've been with Genesis for over 10 years, need I say more? Consistent confidence in their service." May 14, 2018 5.0 In the 10 years I've been in practice, I've never once had to worry about insurance billing and collections. Pros Ease of use and customization to your practice. Nothing is missed from billing and collections to patient missed visits. Reports are awesome and everything you need is just a click away. Cons The only thing I don't like is opening a ticket for any and all communication with the company. It makes sense that by doing it this way, every piece of communication is documented, but sometimes one just likes to pick up the phone. :) Review Source RM Raeanna M. Chiropractic Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Active Family Chiro Review" June 13, 2024 5.0 Pretty good, just wish the screen was bigger to make it easier to navigate Pros The step by step training zoom calls to learn how to navigate the system, and the billing. Cons How small everything is, and how quickly it loads Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) They were terrible, and did not ever help resolve any issues Review Source Response from ClinicMind September 6, 2024 Hi Raeanna, Thank you for your kind review. We are always available to help with tips and additional training. Did you know there is a zoom feature for the screen? Thanks so much for taking the time to submit a review! Linda Stotsky CMO JA Jill A. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buyer Beware.... No consistency with Genesis." January 18, 2024 3.0 Poor. Buyer beware. Disappointed. Regretful. Pros Task management, cloud based, integrates with Blue IQ, able to have multiple locations on same platform. Cons Poor integration with BlueIQ vs. how chirotouch was. Accounting platform. Inconsistency of the platform and processes. Onboarding STRESS was HELL. Macros are made in an entire "Type" of note instead of individually. 6 weeks in still waiting for answers to questions that are holding up business. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[Platinum system](https://www.capterra.com/p/95936/Platinum-system/) Reason for choosing Genesis Chiropractic Software Cloud based and peer recommendations. ALso wanted it to integrate with BlueIQ!! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Cloud Based and ability to have more than one office on platform. Review Source TC Tim C. Owner / Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Genesis" December 8, 2022 5.0 Pros Genesis has a lot of features that allow us to document and bill quickly and efficiently. Cons This is a web based application so loading windows can be slow sometimes. This results in waiting for information to load before a patient can be treated. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) Reason for choosing Genesis Chiropractic Software Genesis provided the most and best capabilities for our office for the price. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Genesis has much more capabilities at a similar price point. Review Source Response from ClinicMind January 5, 2023 Thank you for taking the time to review Genesis, Dr. Tim. We're glad to hear that you've found it useful for documenting and billing efficiently. We apologize for any instances where you've experienced slow loading times. We're always working to improve the speed and performance of our web-based application, and we appreciate your feedback. If you have any further feedback or suggestions for how we can improve, please don't hesitate to let us know, and thank you again for your review! MC Melanie C. Clinic Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "So far so good!" April 26, 2024 5.0 We have a lot to learn still so we can customize the software to suit our practice, but from what we have so early on, I expect great things. Let me tell you, the training team has been kind, patient and reassuring during this entire process and always will find an answer when needed. THANK YOU \[sensitive content hidden\] , \[sensitive content hidden\] AND \[sensitive content hidden\]!!!! Pros quickly schedule appointments; patient daily notes look professional and are easy to access; easy to take payments with Fortis; the amazing training team and new patient process so much faster and more efficient. I like that the Dr has more accessibility to the financial aspect of his practice and can see the claims workbench. Cons Small fonts and crowded pages. Individual appointment visit receipts with dx and procedure codes reflecting that days visit only. The only way we found to print that out also prints out every prior visit and the font is INCREDIBLY small and hard to read. Reason for choosing Genesis Chiropractic Software The ease of scheduling, the way it wouldn't allow claims to slip through the cracks. It is the true task master software needed to ensure claims were sent and received and followed up on. We also liked the way the Dr has easy access to his numbers, his practice and where things are on a day to day basis. Switched from [PracticeStudio](https://www.capterra.com/p/18099/PracticeStudio/) None of our reports were accurate. Too many variables in order to get a bottom line that never lined up right down to patient seen that day - 3 reports, 3 different answers. We could not print a statement that reflected the true balance. Every issue we had was "on our end". We did that for over 30 years. We were actually the first 10 clients of the software. Review Source Response from ClinicMind September 6, 2024 Hi Melanie, hank you so much for submitting your review! We truly appreciate your effort and feedback. Your insights are incredibly valuable to us, and its so easy to schedule via the ClinicMind app, through a Virtual Front Desk service, or online. Please feel free to reach out at any time with questions or concerns. We're glad you're here! Linda Stotsky CMO HC Halli C. Office Manager and Owner Medical Practice Used the software for: 2+ years ### "All-in-one software" January 21, 2024 5.0 Overall, they were great. We were able to talk with technical staff as needed, and they were able to address our needs and concerns. They have a robust system that does pretty much everything in the same system. Pros Genesis does all the tasks needed to run a busy chiropractic office. They have the ability to link with other services to help with schedule reminders, X-ray software, and statement/payment on-line. Cons Not great for small office. The bigger the better. They charge for each add-on on a monthly basis, so watch your invoice to see if you are utilizing everything you are charged for. Only other down-side was the lag it contacting support for a live person was sometimes challenging. No direct phone to a representative, even after using their services for 5+years. Never knew who the first contact would be. Reason for choosing Genesis Chiropractic Software Sales representative at various Chiropractic Continuing Education seminars was very informative and friendly Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Wanted an on-line system that could do better SOAP notes, as well as send statements and payments on-line. Review Source AB Amanda B. Owner/Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 6-12 months ### "Worth the price" August 16, 2021 5.0 My overall experience has been amazing! Any time I've had a frustration they have addressed it imediately and solved my problems quickly. I am truly always impressed with care and attention they give my clinic, even though I am a very small clinic. I thought you would only get this service when you were running a big clinic! Pros I absolutely LOVE the functionality of this product! The training team was suburb at implementation and they continue to surprise me with how dedicated they are to making sure we are getting the most out of the system. I have been using Genesis for just shy of a year and the billing team has already helped me improve my billing and collect more, and I couldn't be happier to have those items off my teams list of 'to-do' items! Cons I honestly hated the cost the most.... at the beginning! When I first learned what this software was going to cost me, I thought I'd never be able to make those payments EVERY month. But what I can say now is that they have saved me money and helped me make gains in my collections and I couldn't be happier! The only big thing I think they could improve upon is their patient intake forms. The patients have a great online portal to fill them out on but it is not mobile friendly and that's difficult for a lot of my new patients coming in. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Genesis Chiropractic Software Your sales team was STELLAR! They not only sold the software but they made me feel that I was going to be taken care of. The best part is that promise wasn't a lie and I have had nothing but good things to say about the entire staff at Genesis! Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I wasn't happy with the costumer experience. They are slow at response, difficult to get the correct answer and charge for their help! Review Source BP Barbara P. Billing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding how Genesis meets Billing Management Needs" January 11, 2024 4.0 Excellent. Very impressed with the immediate attention and support we have gotten from Genesis. Managing the clearinghouse issues was extremely time consuming with other software, but Genesis handles all of these issues with pretty much seamless interface. Pros The multitude of tools that help manage Billing. Cons Documentation limitations due to our combined Chiropractic and Neurological needs as a multi-specialty practice. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) The 2 separate products were an on-going problem and Chart Talk had too many limitations as a local server based product and the cloud option did not appeal at all - Billing process way too clumsy. Review Source HK Hamid K. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Genesis is The Best of The Best" September 23, 2022 5.0 From day one, they held our hand and did not let go for 6 months, as they moved us through the stages of learning, implementation and operation; they did not let go until we were super comfortable and confident with its use. Pros I can't say enough good thing about this company, its team, its delivery, its customer support, its training process, and its ability to make my job so much easier and efficient. I would pay twice what they charge for what they provide me both on the clinical documentation and compliance side and the financial tracking side. Cons I can't think of any. This has been the most well thought-out software in the market. Switched from [PayDC Chiropractic Software](https://www.capterra.com/p/114969/PayDC-Chiropractic-Software/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Some companies lacked customer support; others lacked funding or energy to address important issues. Each had some great qualities but failed short in other areas. Genesis delivered in all areas. The team at Genesis, Angela, Tabitha, Danielle are just top of the line. You can tell they love their jobs and we benefit from that. Review Source PR Patrick R. Chiropractor President Health, Wellness and Fitness Used the software for: 2+ years ### "Product does its job" January 18, 2024 4.0 Pros Customer service is quick to respond with challenges which is very important in today need it now world. Cons Once you develop you own systems it is easier to use. There is a lot of pieces I do not use making it a bit clunky to use Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I actually love the flow of Chirotouch. The challenge with their software was load times. Because I have been in practice my data base is huge. Once you click to open a patient file that has been with me for years, it would take over a minute to load. Literally costing me money Review Source AD Amy D. Co-Owner/Office Mgr. Medical Practice Used the software for: 1-2 years ### "Exceptional! Simply put... Exceptional!" December 29, 2021 5.0 Over all experience? Ease of use! Great customer service!We also have access to everything we need on a minute-by-minute basis. We have a better handle on our business numbers/stats. Our Accountant loves that we have switched to GENESIS too. Month End reports, Point of Sales reports and projections are at our fingertips! Pros Oh my! What did I (we) like most? The PEOPLE we work with, at Genesis. They LOVE the software, they TEACH the software. They are exceptional, patient and friendly. Everyone has been great to us and office our our staff! Cons Our previous software was archaic! We are trudging through day-by-day. I (we) can't say what we like least about the actual GENESIS software. We have zero complaints. We are just thrilled with our decision to "go" with Genesis. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Genesis Chiropractic Software Saw a live demo in Atlanta. Called \[SENSITIVE CONTENT\], he satisfied our questions and did an excellent online demo for our Staff. Switched from [Medicfusion](https://www.capterra.com/p/84008/Medicfusion-EHR/) OMG! Because that was an awful system. Review Source TS Tim S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Awesome experience " January 15, 2024 5.0 overall has been a great experience. again training team is amazing. Pros very easy to use compared to other systems I have used. more features included for the money. training was easy we picked up on thing very quickly Loved working with the training team Cons only con is need to fix stats as far as counting all patients as new. I have been told that is being worked on Reason for choosing Genesis Chiropractic Software has more feature incorporated. has allowed us to email patients bills and the ability to pay there bills thru the email.. Patient portal allowing patients to schedule on line. It also integrates with blue iq for stat tracking purposes. as well as integrating with chirodominance Review Source ES Emilie S. Chiropractor co owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Recently Switched and Best Decision" June 5, 2024 5.0 Pros Easy to use notes for our chiropractors, more doc and coding compliant with great customer service Cons when a note is complete and sent to claims I wish you could set clients to automate the statement to send to email. Or if not possible before claim, automate statement to email instead of PDF/print to save then having to go into email to send. Review Source Response from ClinicMind September 6, 2024 Hi Emilie, We are so glad you switched as well! We are constantly striving for new features and enhancements, and this may be one that is coming soon. Please feel free to reach out at any time with questions or concerns. And welcome aboard! Linda Stotsky CMO SC Scott C. Staff Alternative Medicine Used the software for: Less than 6 months ### "Initial Review" June 11, 2024 5.0 Pros Documentation, scheduling, initial patient forms emailed to patient and the software allows the user to put into SOAP NOTES Cons Tasks-takes too long to get an answer and sometimes my issue is not answered correctly. Some type of phone support would be much more helpful Review Source Response from ClinicMind September 6, 2024 HI Scott, Thanks so much for taking the time to submit a review! Did you know that we have three types of support? Live chat, phone calls and the support team on the web? Feel free to reach out if you need further assistance. Linda Stotsky CMO SD Stephanie D. Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Genesis helps my BRAIN!" September 24, 2021 5.0 Have been able to accomplish all that we wanted with the software. I love Genesis! Even when other companies try to convince us otherwise, there's NO WAY I'm switching to something else. The TEAM, the Performance of the software and the end Results is why we remain with a company for 7 years! Pros Once you learn the system you'd be AMAZED at how well it does most of your thinking for you. It streamlines processes and patient info which helps with anything we need no matter where we are in our office the info is right at our fingertips. \[SENSITIVE CONTENT\] is the MOST helpful a great TEACHER and wouldn't be where we are in our practice without her. Cons There are some reports I'd be able to tweak or prefer differently but the programmers have to get to my request as it may not be top priority. Obviously when taking care of several businesses that's hard to make one person's request but they are ALWAYS open to hearing their clients requests and if they can make it happen they DO! Review Source CS Charles S. Clinic Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Genesis Software Review" November 30, 2021 5.0 Before we switched to Genesis, we were unable to give up our physical files. We were operating on a mirrored hard drive system and local server and not cloud based. We had lost all faith in having an actual EHR and our insurance billing bottomed out due to our lack of confidence and the current work shortage that left us with no insurance department. I sleep better at night knowing that if any staff member were to leave tomorrow, we have experts ready to train our new staff immediately. For the first time in my career, I feel like I have a partner in practice! Pros While not a fan of EHR or insurance, we have realized a near 300% increase in insurance collections just one month in and I can sleep at night knowing that the notes are audit proof. The real time monitoring of correct billing such as use of modifiers and meeting diagnosis criteria are amazing. The only thing I can appreciate as much or more is the ease of creating macros for types of patients and their respective diagnosis. SOAP notes for an exam take less than 3 minutes in many cases. Cons There's really no way around this one because they have thought of nearly everything. The screens are small font but if they are going to be able to do all that is needed in today's highly regulated health care documentation environment, this is necessary. I find that their intense ongoing training and continued use are more than making up for this. Review Source RA Rebekah A. Spa Attendant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service " June 6, 2024 4.0 Pros It’s very easy to use! I started a few weeks ago and was able to pick up on the software quick. Cons I haven’t run into any problems. The software works well for the needs I have. Review Source Response from ClinicMind September 6, 2024 Hi Rebekah, Welcome aboard! If there’s anything else you’d like to share, don’t hesitate to reach out. We’re always eager to hear from our valued customers. Linda Stotsky CMO SS Shanna S. Chiropractic Assistant Alternative Medicine Used the software for: Less than 6 months ### "A great switch!" June 5, 2024 5.0 Pros The ease of scheduling patient appointments and getting their accounts balanced. Cons We haven't been in the system long enough to know if there's any dislikes! Review Source MJ Maria J. Office Administration Medical Practice Used the software for: 6-12 months ### "Overall Very good" January 8, 2024 4.0 Pros I like that we are able to set up tasks and assign them to different users and follow up/keep track of them. You can add quick stops. scheduling treatment plans are alot easier. Billing has been easy once you get the hang of it. Cons Every time you have to open a different tab you will most likely have to refresh the tab to make it look the correct way. If you are on a tab too long it will start acting up and you will have to refresh and pull up that certain patient again. The appt type are not grouped/linked for example if you have an appt with two diff things scheduled you will have to cancel both appt not just one. Quick stop don't pop up when you open the patient chart, so they can easily get missed. Review Source Response from ClinicMind January 31, 2024 Thanks for your continued support, Maria! CG Charles G. OWNER CHIROPRACTOR Health, Wellness and Fitness Used the software for: 2+ years ### "Genesis Review" January 15, 2024 5.0 Overall experience is good. I would like the customer service to be better but that seems to be a thing of the past with companies. Pros The billing and note keeping ease of use. Cons A little expensive for the service we receive. Reason for choosing Genesis Chiropractic Software Office Doctors here co-workers use it. Switched from [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) More difficult to use. Review Source SW Steve W. Doctor of chiropractic Health, Wellness and Fitness Used the software for: 1-2 years ### "So many features" August 13, 2021 5.0 The customer support is phenomenal. They are available for my staff and i whenever we have questions and have the answer, or go find it. They have training to support us and increase what we get out of the software. Pros There are so many features to use with genesis. At first it was overwhelming, but as i got used to the software it became easier to use and incorporate. I get more reactivations, better commitment from patients, communication with staff and increased collections because of the software. Cons There are so many reports it gets tough to sort through them to find the ones i really want to use. I had training on this and still know there are things i could learn. Review Source KR Kim R. Office Manager Medical Practice Used the software for: 2+ years ### "Supernote" August 13, 2021 5.0 The software is very user friendly. I am responsible for training the end users in my office and it has been a relatively easy task due to the setup and functionality of the site overall. Pros We switched over to the Supernote format of SOAP notes and we are very pleased with the end result when printing Medical Records for patients and for Referrals The patient portal is great for capturing info and it transfers all the information into the SOAP note Integration with credit card processor is seamless Great scheduling format Cons When I have to make an adjustment to a claim after money has been posted to it, nightmare! Review Source SM Siara M. CCA/Engagement Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Generally easy to use" August 25, 2021 4.0 Pros Overall, Genesis has been easy to use and implement. We appreciate the patient and appointment management, along with the Tasks ease-of-use and variety of tools! Cons Improvement is needed in regards to the billing team's communication skills, efficiency, and attention to detail. Review Source PR Paige R. Chiropractic Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "This is the software for you and your team!" August 17, 2021 5.0 All the data collected helps us keep track of all patient's details: their appointments, transactions, all their files are in one easy-to-find spot! Pros My favorite thing about this software: different color blocks for different patient appointments, intuitive use, adding pop-ups upon patient check-in, all the detail you can add to their travel card. It allows more than one person to use the software from other computers in the office. Cons I am confident that Genesis will update and improve the software as needed. I am very pleased. Review Source AN Aubrey N. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Genesis Chiropractic Software Review" December 29, 2022 4.0 Pros Integration was easy, customer service is easy to get a hold of when needed Cons Sometimes I have to ask more than once for allowed amounts to be posted Review Source Response from ClinicMind January 5, 2023 Thank you for your review, Aubrey. We appreciate your feedback! I have passed your issue about allowed amounts along to the support team and they will be reaching out to help you. 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