BackChart Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

About BackChart

Designed for chiropractors, a complete EHR, billing, and practice management solution with iPad compatible patient portal. Learn more about BackChart

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Showing 1 of 1 reviews

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Dan F.
Owner, chiropractor
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
April 16, 2016

“Do not use this company! Ripoff”

OverallWhat a horrible company. Started billing me 4 months after a 1yr free trial eneded (we didn't want the software). Got a call from Leo Bronston in November swearing at my wife and called her a deadbeat for not paying as she explained we had bought a different software and no longer wanted Backchart. He then somehow got her personal credit card, which they said they had no payment on file in November (and why he said he was calling in the first place), so not sure if they have remote capabilities to get info from our computers. Anyways, long story short, he started billing us in November for $189 after she verbally cancelled on the phone call in november, and had also cancelled prior to the 1yr trial as well. Now they are refusing to respond to email or take our calls. Stay away... Stay far away from this company! I'm guessing thats also why they disabled reviews from being able to be posted. As for the actual program, its cumbersome, its constantly needing IT support, its clunky, the billing leaves a lot to be desired, and honestly if you have any amount of volume in your clinic, this isn't for you. This program is only good for startup clinics for the first year at best. We bought smart cloud and haven't looked back.
Source: Capterra
April 16, 2016