# Quill Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Quill the right Legal Case Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128493/Quill/reviews --- Quill 4 (24) [View alternatives](https://www.capterra.com/p/128493/Quill/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Quill Ease of use 3.9 Customer Service 4.3 ## Pros and Cons in Reviews LJ Leonard J PrincipalLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The system is user friendly with a dedicated accounts manager always available to deal with any queries.“ May 14, 2021 EA Elena A DirectorLaw Practice, Self-employedUsed the software for: Less than 6 months. “I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic.“ December 12, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Andrew G. Solicitor/Director Legal Services Used the software for: 2+ years ### "Wish we had found Quill earlier." August 30, 2022 5.0 The main benefit to us as been making the transition to going paperless not just a possibility, but a success that has led to other efficiencies. Pros We moved to being fully paperless 6-12 months ago. Quill has been essential in making that transition possible. I wish we'd found Quill and gone paperless many years earlier. The system is intuitive and easy to navigate. Organising documents, e-mails, etc is automated and Quill set up standard document folder for us which are all different for different areas of law. It all feels tailored to us and our needs rather than using software designed for someone else that doesn't quite fit. The support team are great too. Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes. Cons There's the odd quirk from time to time but Quill work quickly to sort these out. Switched from [Osprey Approach](https://www.capterra.com/p/172620/Osprey-Approach/) We switched to Quill when our previous software supplier chose to increase their prices by 50%. In contrast, Quill is excellent value for money. Review Source Response from Quill June 5, 2023 Thank you so much for choosing Quill! it's great to see your feedback and we look forward to helping your firm succeed in the future. TP Talvinder P. Solicitor Legal Services Used the software for: 6-12 months ### "Brilliant Software" December 12, 2022 5.0 Excellent and improved the management and functions throughout the firm. Pros The most impacting features are the cased management and the integration with Office 365. Cons The fields can be limited and not always relevant to the case. Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/) Reason for choosing Quill The functionality and accounts system and the overall integration with the Office 365. Review Source Response from Quill January 3, 2023 It's great to see the results of our product development investment in our DocsHub document management tool, which integrates MyQuill with the MS Office suite amongst other system features - in reviews such as yours. And, our software development investment continues apace - for a future-proofing promise. EA Elena A. Director Law Practice Used the software for: Less than 6 months ### "Probably Good for those who are already established " December 12, 2022 3.0 At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business. Pros The case management docs hub and ease of populating fields/templates that work really well. Cons Not ideal for new businesses. Unfortunately I have not found it very user friendly as a beginner. There is no manual provided. The help guides are extremely basic and don’t assist a great deal, also they have not all been updated to correspond with the updated software. I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic. It is not possible to create documents in the system, you have to download to work on letters then upload again which takes space on your computer’s memory, equally, it is not possible to amend a document in your docs hun without downloading the document again and amending on your desktop before uploading. When time recording you have to physically select the latest fees, it does not do so automatically. It doesn’t seem as though it is geared towards criminal firms, there are courts missing from the lists and the codes don’t seem to correspond (for instance on a criminal investigation you are required to enter mags classifications). Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Quill Pricing Review Source AM Alania M. Case Manager Legal Services Used the software for: 1-2 years ### "Quill is Great!" December 31, 2024 5.0 Our overall experience with quill has been great! Our firm has used quill for over 2 years now and it keeps our office stocked up and able to function properly. Pros I like how quickly I can order something and receive it. Cons Some of the items are quite pricy on quill. Review Source GS Gill S. Practice Manager Law Practice Used the software for: 2+ years ### "Quill is a great system" December 9, 2022 5.0 Excellent overall experience having used the product for many years now; Quill staff in particular are helpful and knowledgeable; Support response time is very quick. Pros Accounting and document management are very easy to use, to train out to staff and the reporting makes practice management straightforward. Cons Some of our staff don't particularly like the new 'look' of MyQuill feeling that it is a bit simplistic and child like Review Source RS Robin S. Practice manager Law Practice Used the software for: 2+ years ### "Choose any provider but this one" December 2, 2022 1.0 We are a long term customer of Quill's accounting service and have always found their cashiering and payroll staff to be polite and efficient. Unfortunately this cannot be said for our experience with their case management software. Where issues are encountered Quill's attitude is consistently to blame the customer. Pros Unfortunately we cannot provide any positive feedback as we have been trying to get set up on this software for a year and a half without success. Cons There is absolutely zero useful support provided for the software. We would never recommend this service to anyone. Review Source Response from Quill December 7, 2022 We are very sorry, shocked and disappointed to read your review particularly as we have more than 10,000 subscribers to our practice management solutions and some 2,800 subscribers successfully using the optional document management module you refer to. I understand you have received your training as your firm's Administrator but that there has been no decision on a document conversion to bring the functionality to life. We are keen to support you and work with you directly as your reported experiences are certainly not consistent with the standards and values we seek to work to. Efforts to contact you will continue, with the aim of a speedy resolution. CH Cyma H. Office manager Law Practice Used the software for: 2+ years ### "User Friendly!" December 12, 2022 4.0 Brilliant service from the account manager, one point of contact which really helps. Pros Easy to use, good customer service. Been using ir for a very long time now and everyone is used to the features on quill. Cons Feel outdated sometimes, especially when compared to other available products Review Source Response from Quill January 3, 2023 It's great to see long-standing clients such as yourself publishing positive comments about our software's user friendliness and accompanying account management support - two aspects of our product and service which we prioritise always as they combine to provide a simpler way to manage a law firm. Our latest software iteration, called MyQuill, is currently in the process of being rolled out to our client base. This is the new look-and-feel system that's replacing the older screens with a much sleeker interface. Look out for its arrival. We trust this will address your 'outdated' query. RK Rose K. Care Team Administrator Legal Services Used the software for: 6-12 months ### "Love Quill, Loathe the new update" December 19, 2023 3.0 Pros PRIOR to the update in 2023, i found quill incredibly user friendly and simple to use. Cons The new layout (post December 20223 update) has too much information in one place, the graphic choice isn't as easy to see what I'm looking for anymore. drag and dropping docs and them time recording takes way longer than before. I can see why the left hand side task bar is now sectioned with additional categories, but this is too much. it hasn't made navigating the system easier. Would like to add that Quill support are great, i have no issue with the support received Review Source SN Sajid N. Solicitor Law Practice Used the software for: 2+ years ### "Quill is a breath of fresh air " June 24, 2021 5.0 Pros It's a practical piece of software not sold by a massive marketing budget but the fact that it does what most small to medium firms need in terms of accounts and case management. The accounts and case management can be used independently of each other. Add ons are not constantly being pitched to you and in the 3 years I known Quill we never have been held over to upgrade or increase cost. We also use the cashier service and our nominated contact does an amazing job to keep us on track and on time with our postings and reconciliations. Cons A chat function within the software for support would be helpful Review Source Response from Quill July 14, 2021 Hi Sajid, thanks so much for your honest review - we like to let our product speak for itself and are pleased to have you as a long-standing customer. We will share your thoughts on chat with support, it is something we're exploring already! JB Jane B. Chartered Legal Executive Law Practice Used the software for: 1-2 years ### "Quill - a disaster" June 24, 2021 1.0 There are no benefits, only disadvantages. Axia, which we used previously, was a very old system but was better than Quill. Pros This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable. Cons This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable. It loses information and has impacted on my ability to process my work effectively much to the detriment of my efficiency . I would not recommend this system to anyone. Review Source Response from Quill July 14, 2021 Hi Jane, we're sorry to hear about your frustrations with the software. We're usually known for our product features and functionality and we regret that we didn't live up to those expectations here. I know our client manager, Clare, has been in touch with you and we're working hard to resolve your concerns. We look forward to having you join our beta programme to test our new case management functionality and earn back your trust. Thank you for sharing your feedback and allowing us to address it! jA jane A. director Law Practice Used the software for: 2+ years ### "We require better support " February 12, 2024 1.0 very poor recently - initially it was better but now there is not a day that goes by that it does nto glitch involving having to shut down in task manager Pros it is generally good - when it is not glitching - when it glitches it is infuriating - it is usually network problems that comes up - we waste hours trying to get quill to work properly - we feel we need someone to overhall our system Cons constantly freezing, the organise button does not sync with outlook, the inability to tell the e mail to save time or not Review Source SC Steve C. PM Law Practice Used the software for: 2+ years ### "Does what it says on the tin." June 24, 2021 5.0 Minimal training required for staff to use. Easy control for the admin to monitor and authorise all transactions. Good initial training provided by the provider. Pros Reliable control of all client monies and transactions Cons Report function. bit muddled, Title and date issues in report printing and some reports do not work. Switched from [Osprey Approach](https://www.capterra.com/p/172620/Osprey-Approach/) Better product and disagreement with MD Review Source Response from Quill July 14, 2021 Hi Steve, we are so pleased to hear your positive feedback about our onboarding and training team, they will be chuffed to see this. We have shared your feedback on reporting and this is on our product development team's radar already as an area of improvement. They will also be in touch! RA Rosalia A. Office Manger / Legal PA Legal Services Used the software for: 2+ years ### "Peace of mind " June 15, 2021 4.0 Good Pros It's easy to save and access data on Quill. I Cons Unable to unlink from a case without linking to another case. Heading in E-chits will show a case even when the transaction has no link to the case. Annoying! Unable to amend incorrect E-Chits after they have been posted. Legal Cashier always very helpful with this issue. Review Source Response from Quill July 14, 2021 Hi Rosalia, thank you for your honest feedback, we've passed this onto our product development and support team to see how to fix this and they will be in touch with you. Pleased to hear your legal cashier is helpful! We appreciate all your input and for being a long-standing Quill customer! DP Daniel P. FCILEX Legal Services Used the software for: Less than 6 months ### "Recording Billable Hours on Quill" June 2, 2023 5.0 It is a straightforward easy system to use and record time. Pros It is simple to record billable time and you can review the current position of cases on quill all in one place. Cons It can be quite complex to understand at first. However, once you have got used to it, it is easy to navigate. Review Source DC Dylan C. Solicitor Law Practice Used the software for: 2+ years ### "Review of Practical Law" June 15, 2021 5.0 Fantastic. Pros Easy to use and there is a large number of guides available. Cons Sometimes the search filters do not filter correctly. Some of the guides should be limited to certain areas of law. Review Source Response from Quill July 14, 2021 We love with clients call our product "fantastic" - we know how well-earned it is, especially from a seasoned solicitor such as yourself, Dylan. Thanks for the feedback regarding search filters, we'll share with our product team and report back to you on improvements we're making! The guides are also going to be revamped in the next few months so we will be sure to address your concern raised. Thanks again for being a loyal Quill customer! CA Chas A. Practice Manager Legal Services Used the software for: 2+ years ### "Reveiw" December 23, 2022 4.0 Pros Very user friendly and the the technical support is very good and quick Cons Not sure about the new software - still using the old Reason for choosing Quill When we set up the Company we went with Quill and have stayed with them since - 13 years and counting Review Source Response from Quill January 3, 2023 We're delighted to have you on board. Looking forward to the next 13 years and beyond. MP Mark P. Head of Finance COFA Legal Services Used the software for: 1-2 years ### "Review of Interactive" June 24, 2021 4.0 I like the product but needs some major reviews on the procedures around echits and getting the cash book balances on a daily basis. The reporting could be a lot better and would be good to have drill down features. Pros The product is simple and effective at a basic level and for a small outfit, ideal. Cons There are lots of opportunities to make this better and more flexible as it could flow better particularly for dealing with large volume of work Review Source Response from Quill July 14, 2021 Hi Mark, thank you for your feedback, we are pleased to hear that this is working for you. We've also shared this feedback with our product development team around echits and reporting and we are addressing much of this soon! Our team will be in touch. DH Daniel H. Director Legal Services Used the software for: 2+ years ### "Cashiering Services" May 21, 2021 5.0 Interactive speeds up our completions and cashiering processes generally, and allows us to focus our energies on other aspects of the business. Pros This package makes complying with the regulatory burden of having a client account easy. Cons Despite the best efforts of Quill Interactive does not integrate with our existing case management package. Review Source Response from Quill May 25, 2021 Thank you Daniel for your feedback, especially nice to hear how we're helping with your legal cashiering. We will take your feedback on board regarding integration and the team will be in touch! LJ Leonard J. Principal Law Practice Used the software for: 2+ years ### "Best accounts package" May 14, 2021 5.0 Pros Using Quill in our Solicitors' practice has transformed how our accounts are managed and ensures we are always SRA compliant. The system is user friendly with a dedicated accounts manager always available to deal with any queries. We strongly recommend it to other practices. Cons None. Software has all necessary features. Review Source Response from Quill May 18, 2021 Thank you Redfern for the wonderful review, we will be sure to let your accounts manager know the positive feedback as well! She'll be thrilled. RO Richard O. Regional Director Legal Services Used the software for: 2+ years ### "Best Practice and Document Management System and Support in 25 Years" April 8, 2021 5.0 I cannot rate Quill and their team highly enough. I have worked in large international law firms for 20+ years and this is the most user-friendly, effective, reliable system I have ever used. Pros The most user-friendly, straightforward, feature-rich practice and document management system I have ever used. Cons No major issues although any suggestions are always considered by the helpful team. Review Source Response from Quill April 9, 2021 Thank you so much for the lovely review, we are so pleased to have you a valued client! SF Samuel F. Trainee Solicitor Legal Services Used the software for: 2+ years ### "Fantastic" April 8, 2021 5.0 Fantastic. Would be lost without it. Pros Ease of use and scalability. You can get on with tasks and activities anywhere on any device. Cons Time taken to get all your itags set up - but once done, well worth it! Review Source Response from Quill April 9, 2021 Thank you for your helpful feedback and kind words! We're so pleased to hear it! KI Kashif I. Solicitor Law Practice Used the software for: Less than 6 months ### "Good at marketing but no support once you sign up" August 10, 2021 1.0 We were promised a lot when we signed up and since then no assistance and back up. still waiting for features to be set up as you cannot move to next step until step one is complete. very rigid software and no flexibility as compared to cloud based softwires. Pros we were impressed initially but no support after than. After six month's of set up still not able to run it fully. Cons Good at marketing but no back up. Signed up six month's ago but still not able to use it Review Source eL eVE L. hofa Legal Services Used the software for: 2+ years ### "Thank you" May 10, 2021 5.0 satisfied Pros Quill is a fundamental part of our business Cons pulling reports off is hard to find maybe a user issue Review Source Response from Quill May 12, 2021 Thank you Eve Lake for the wonderful review, we're so pleased to see your positive feedback! KN Kaweesha N. Associate Finance Legal Services Used the software for: 6-12 months ### "Gets the job done but still room for improvement!" May 11, 2021 4.0 It is a system that works fine till it comes across it’s occasional hiccup. Pros Quick customer service. Large variety of reports that can be generated. Cons The software can be unresponsive at times. Few bugs here and there Review Source Response from Quill July 14, 2021 Hi Kaweesha, we appreciate your feedback and your kind words about our customer service team! We are always looking to improve and can't wait to share with you some enhancements coming later this year that will hopefully address those bugs you mention. Thank you for sharing your thoughts! Similar Products Featured ## Related categories [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Document Management](https://www.capterra.com/legal-document-management-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.