Voxco

Voxco IVR

4 / 5 1 review

Who Uses This Software?

Currently, 300+ organizations from diverse industries rely on our flexible survey software: Market Research Firms, Government/Public Opinion, Marketing Firms & Consumer Insights Teams.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Voxco
  • www.voxco.com
  • Founded 1976
  • United States

About Voxco IVR

Voxco IVR allows respondents to self-complete pre-recorded surveys through their telephone keypad, whenever they want. Works in Inbound mode (accepting calls to a call center), or Outbound mode (dialing respondents with automated surveys). Voxco IVR can also be used to manage customer satisfaction. Easily send pre-recorded customer support messages tailored to a specific high-volume audience (eg. automated, personalized messages to customers awaiting deliveries with estimated arrival times).


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Voxco IVR Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Voxco IVR Reviews Recently Reviewed!


very useful tool with voxco solution

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator

Cons: a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations

Overall: the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold