--- title: "BananaDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BananaDesk Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/128589/BananaDesk-PMS/" page_type: "product" language: "en" --- # BananaDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BananaDesk ## What is BananaDesk? BananaDesk is the front desk platform that helps you establish and build a successful hostel without going crazy. With BananaDesk, you can connect your front desk to your sales channels and let your receptionists manage your day-to-day operations easily. That way everything doesn't depend on you, the owner. And you can get back to focusing on growing your business, not managing the day-to-day. ## What is BananaDesk used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Motel](https://www.capterra.com/motel-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Top alternative Featured Overall rating Based on 61 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BananaDesk?[Manage this product listing](https://www.g2.com/products/bananadesk/claim_requests/new?auto=true) ## BananaDesk Overview Updated September 2026 AI summary BananaDesk offers cloud-based hospitality property management for small and midsize businesses, with particular focus on reservations, calendar management, and online booking. It supports front desk operations, guest experience, and employee management, while also providing channel integrations, multi-property handling, and built-in accounting. Its deployment enables teams to oversee daily operations and reservations from any web-enabled device. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BananaDesk 4.7 (61) VS. [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (61) Ease Of Use 4.2 (346) Value For Money 4.6 (55) Value For Money 4.1 (330) Customer Service 4.7 (60) Customer Service 4.0 (339) ## BananaDesk alternatives [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [4.8 (6)](https://www.capterra.com/p/149909/GuestSuites/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about BananaDesk Overview ### What problems does BananaDesk solve? BananaDesk solves confusing reservation workflows, slow staff onboarding, and poor visibility into room, bed, and group booking changes for hostels and seasonal properties. Front-desk teams, hostel managers, and businesses with high staff turnover use it to organize reservations, reduce training time, prevent overbookings, and manage operations from any device. Answer based on 35 reviews Overview ### Which roles and teams benefit most from BananaDesk? BananaDesk is most used by hostel owners, property managers, front-desk teams, and administrators who need to run daily lodging operations efficiently. Managers use it to oversee reservations, availability, and staff workflows, while receptionists handle guest check-ins and bookings. Finance and leadership roles rely on it for reporting, revenue tracking, and operational visibility. Answer based on 60 reviews Overview ### What company size and specific industries is BananaDesk built for? BananaDesk is designed for small hospitality businesses, especially hostels, B&Bs, and small hotels. It fits companies in the lodging sector that need software suited to managing day-to-day guest operations in smaller properties rather than large hotel chains or enterprise hospitality groups. Features and Usability ### What are the key features of BananaDesk? BananaDesk includes core property management for hostels, centered on reservation management, room and bed allocation, and front desk check-in/check-out. Reviewers also highlight channel management with booking synchronization, availability and rate management, guest payment handling, and customer support. Its drag-and-drop calendar and clear interface are key differentiators for daily team use. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? BananaDesk starts at $29 per month for the Basic flat-rate plan, with pricing based on a property's maximum guest holding capacity. A free trial is available. Some reviewers call it cost effective or worthwhile, while others say it is slightly overpriced or expensive compared with other providers. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does BananaDesk integrate with? BananaDesk connects natively to Meta for Business. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does BananaDesk offer? BananaDesk provides live online training sessions to help teams get started. These sessions support guided setup and direct instruction from a trainer, giving users a scheduled format for learning the product and reviewing core features with assistance. Answer based on 2 reviews Getting Started and Support ### What customer support options does BananaDesk offer, and how do users rate the experience? BananaDesk offers email/help desk, phone support, and chat. Users generally describe support as easy to reach, friendly, and consistently helpful, with quick replies and clear communication during setup and daily use. A minor friction point is that some requests still require contacting support instead of being handled directly in the product. Answer based on 20 reviews Team collaboration ### How well does BananaDesk work for hostel team collaboration? BananaDesk supports day-to-day hostel teamwork with a clear booking view, shared reservation details, and responsive support. Front desk teams often find it easy to learn and useful for room moves, group bookings, and avoiding overbookings, though some staff want better mobile use, guest messaging, and safer change tracking during busy check-ins. Answer based on 24 reviews ## Features AI summary Based on 2,081 Channel Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) BananaDesk supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage bookings accurately, keep availability up to date across properties, and accept reservations online more efficiently, allowing teams to reduce manual work and deliver a smoother guest booking experience. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Booking Management Create, update, and manage bookings, itineraries, and reservations Booking Notes Keep notes on the specifics of a reservation including customer information and special requests Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools BananaDesk 26 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Real-Time Updates: Receive system updates as soon as any changes are made - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.5 (59) 4.5 Based on 59 reviews ## Pricing Value for money 4.6 (55) Free Trial [View pricing plan details](https://www.capterra.com/p/128589/BananaDesk-PMS/pricing/) Basic $29.00 Flat Rate,Per Month It includes: - Airbnb - Automate Tasks - Create Unlimited Users - Easy to Learn and Use - Etc. - Fully Integrated Booking Engine - One on One Support - Organize Reservations - Safeguard Data - Sync With Booking.Com Value for money 4.6 (55) 4.6 Based on 55 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (60) 4.7 Based on 60 reviews ## User reviews Overall rating 4.7 Based on 61 reviews Filter by rating 5(49) 4(8) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent MV Michael V. Administrator Hospitality ### "The best, most user-friendly PMS with great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2020 It's great software administrated by a friendly company. I wouldn't dream of looking elsewhere for property management software. Pros It's very straightforward software and therefore it's very easy to teach new users all the functions and features in a short period of time. Cons It's built-in channel manager only connects to Booking.com and Hostelworld. But, since those are the main booking sites, it's not a huge inconvenience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Afrim K. Manager Hospitality ### "Te best channel manager ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2019 Since we ate using bananadesk we do not have any problem with our reservations or with overbooking, this also helps us to manage the guests payment. So and many other things that we do not need to lose much time using this channel. Pros This a very good channel to manage you company, we are using for more then one year and this is helping us alot about: Reservation, payment, manage our rooms, incoming, outgoing... Cons I like so much becouse i can see all incoming and all outgoing everytime that i want, check in and check out of our guest, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Ricardo M. Owner Leisure, Travel & Tourism ### "Wonderful software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2019 We've had a great experience so far. Pros It's very easy to use and intituitive, also the information is very well organized and the colors are very helpful to understand it all. Cons We don't like that we can't link it to other pages like airbnbm, or our website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Heather R. Owner Hospitality ### "Needs some improvements " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 9, 2019 Overall it’s good just needs an app ASAP Pros Customer service is great and it’s pretty easy to use. For the price it’s worthwhile Cons No APP!!! The website is not mobile friendly and every time you have to log into the online system making it very time consuming Reasons for choosing BananaDesk Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Remi H. manager Hospitality ### "BananaDesk PMS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2019 everything great Pros easy to use, easy to learn, simple and effective Cons programing the daily price, to change the daily price I need to registre every week of the year and its a long job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IS Iris S. Hostel Manager Hospitality ### "Fantastic software for Hostel business management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2019 BD is easy to use, and reliable all the times. We seldom have problem of receiving booking or overbook. Overall experience is great. Pros Customer Service team, always fast response and solve my problems quickly Cons The operation part is amazing, but if they can improve the Guest Analysis and Marketing Analysis that will be great. Now is too simple and not very indicative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HN huong N. hostel manager Hospitality ### "Need more function for revenue management and analysis" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 October 1, 2019 Banana desk is very frienfly with user, easy to learn how to use it in few hours. Pros Very simple, easy to to use, fast for trainning Cons Very few function that coul help hostel increasing revenue like: selling a room in many room types. Reasons for choosing BananaDesk Simple, easy to use then staffs training is faster Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Beatrice S. receptionist Hospitality ### "Great hostel system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 1, 2019 Pros Is easy to use, to install and to learn. It basically do all the jobs and gives us the freedom to spend less time in front a computer. Cons It doesn't work without internet. A bit pricey if you are a large hostel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jitske A. Manager Hospitality ### "the upgrade done is just really not usefull" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 27, 2019 great! good service and always helpful. the product is easy to understand Pros It is so easy simple and fast to use. It is really clear and not complicated and easy to explian to new staff members. Cons the last change that have been made is really not great. We really have put an effort in getting to change our mentality about it but nobody of our teams it great and it is just more hassle checking people in where it was so easy and fast before. it cost more time and it makes the ppl in our team annoyed. especially if we have a lot of checkins at the same time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Essam M. GM Hospitality ### "v good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2019 Pros easy but cant use on my phone need to make an app on the smart phone or android Cons cant use on my phone ,need to make an app on the smart phone or android Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/128589/BananaDesk-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.