Best For

BananaDesk is aimed at hostels, B&B's and small hotels.

Product Details

BananaDesk is the front desk platform that helps you establish and build a successful hostel without going crazy. With BananaDesk, you can connect your front desk to your sales channels and let your receptionists manage your day-to-day operations easily. That way everything doesn't depend on you, the owner. And you can get back to focusing on growing your business, not managing the day-to-day.

Contact Details

SafeHostel

https://bananadesk.com/

Founded in 2011

Located in United States

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

BananaDesk Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reputation Management
Reservations Management

BananaDesk Reviews

Overall
4.5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 50 of 53 reviews

Showing Most Helpful

Showing 50 of 53 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Dhruv T.
Owner
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 7, 2019

“The best software for small/medium properties, trust me I've looked!”

OverallI've been using banadesk across 3 properties and for the last 4 years. They're fantastic and consistent. All my teams have loved using it and have sometimes even requested me to go back to banana desk when we started using other softwares. A few additional features like the ones mentioned above would be great, but I hear they're working on adding them. I've used products that have all these functionalities and they are helpful, however, I always ended up coming back to banadesk because of its ease of use. If they added a few more functionalities, banana desk would be way above the rest.
ProsBanadesk is as close as it comes to being the perfect balance between- ease of use, affordability, efficiency and reporting. Their customer service is one of the best I've come across Very easy for new members of the team to pick up Works great even when the internet connection isn't the best The interface is genius. Intuitive, all the basic functions present and very difficult to mess up.
ConsSome higher end functions would be highly appreciated and I'd be willing to pay extra for them. Things like automated emails to guests, a phone app to quickly check and update bookings, automatic rate changes depending on real time occupancy.
Reviewer Source 
Source: Capterra
May 7, 2019
Zaeem M.
Owner / Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Excellent PMS Software for Hostels”

OverallWe use Bananadesk to manage bookings from multiple sources for a 45 bed hostel. Their support is very responsive to any questions and can even be reached via a chat window. Getting Bananadesk up and running was very easy and it integrates well with our channel manager, MyAllocator.
Pros- Drag and drop nature of the calendar - Simple, intuitive interface of the reservation view - Very easy to move bookings around - Searching bookings and transactions is quick and easy - Very cost effective
Cons- A little fiddly to change rates quickly, for short periods - No immediate count of occupancy in the calendar - No revenue management options
Reviewer Source 
Source: Capterra
May 23, 2019
Carolina S.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 24, 2019

“Wouldn not change it at this point.”

OverallI have been working with bananadesk for 5 years already and i am happy with them. Although there is a lot of things they can still add, i am confident they are working on it. Is a very easy system to teach and to work with. We got to them after using pen and paper so they were lifesavers for us.
Pros- It is very user friendly. - Easy to move guests around if they change rooms. - Makes distribution for groups very easy to see and change if needed. - Dashboard helps a lot. - They have help me changing little things like not letting my staff do checkins (or checkouts) if there is a balance. They do try to help personalizing stuff if needed.
Cons- Is very easy to get duplicates in my guests database. (same person with 3 different records). - Not being able to use a private room as a dorm if needed. - I wish i could use their channel manager but it does not allow to change rates in different channels [yet] so this stops us for now. - It would be great if i could keep a better track of my physical inventory in the system.
Reviewer Source 
Source: Capterra
March 24, 2019
Carolina H.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Easy and Cheap”

OverallI use Bananadesk everyday, and I can only suggest they continue growing and who knows if one day we'll be using BananaChannels and BananaBookings! Overall I'm happy with this software and can only ask for an App to be a little bit better on the phone!
ProsIt is a super user friendly software. I have lots of interns comming for 1 or 2 months, and they learn very fast to use Bananadesk. Plus it's cheap considering other softwares on the market! But above all, the team is amazing and always ready to support or answer any doubts you have!
ConsPricing and "season rates" should be way easier for business like a hostel... I need to have 52 season rates in orther to manipulate prices weekly!!! The other thing that needs improving are the Dashboards... Unfortunately they have some limitations.
Reviewer Source 
Source: Capterra
May 24, 2019
Benoit F.
Hostel manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 2, 2019

“Do really the hostel calendar job”

OverallEverybody who worked on hospitality industry I showed this software are amazed about it. They dreamed about a concept like that. it's so easy to see the reservations, It's all automatic if you receive reservations from hostelworld or others and so simple if you want to make some change. Maybe too easy, we need to be really careful, because there is no way to come back if we didn't pay attention. I will put a 10/10 the day they put an history button and a smart phone app.
ProsThe easy way to set up and use the calendar, the way to be able to reach the administrators.
ConsThere is no calendar history of what we changed on the calendar and we cannot come back if you did a mistake. It's possible to ask to Bananadesk team but it's not that simple. Not really adapted yet for a smart phone. That would be fantastic to have smart phone app.
Reviewer Source 
Source: Capterra
May 2, 2019
Julia B.
Proprietor
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 1, 2019

“Simple, effective and inexpensive”

OverallMy small budget backpackers hostel is big enough to be a headache when allocating multiple booking systems and this really takes the pressure off! I was new to these things but the setup support I received made it all feel very straight forward. I did a lot of research to find the right channel manager and I am happy with my decision.
ProsThe flexible option for seasonal properties helps to make this very cost effective. By paying however the business model does not require the selling of data that I believe is safer and more ethical than most free booking software options. The system is simple and intuitive to learn and use. I like the uncluttered visual of the booking page, most other budget booking software packages look cramped by comparison.
ConsWhilst Bananadesk is functional from my mobile it would be helpful if the click and drag facility worked better on mobile devices so that I could more easily reserve places for bookings received on the go. The best fix I can find is to click and block day by day and then update the information on returning to my computer. This is a minor niggle though.
Reviewer Source 
Source: Capterra
May 1, 2019
Kyee Bhone B.
Little Yangon Hostel
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Would like to say why I like Bananadesk.”

OverallWhile I using this bananadesk website, there is no serious problem. My experiences upon using bananadesk website are very easy to use, understandable, and prevent over booking. Because overbooking might be the main problem among channels. I could solve this by using bananadesk website. That is what I considered about bananadesk.
ProsIt is easy to use as a property management for the hostel. Clear display for all rooms & rates. The price can be set from one place connected with channel manager. If I have some problems, the operators suggest me as soon as possible. Time difference with different countries is never mind. But it can set the local time. Every important data is displayed in every reservation, not all. But that's okay.
ConsHonestly, my business had owner changing and payment was a little bit difficult for the first time. But it is okay for now.
Reviewer Source 
Source: Capterra
May 24, 2019
Luke S.
Hostel owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“Banana Desk has stopped our business going bananas”

ProsBananaDesk is extremely user-friendly bright and colorful - a joy to behold. It makes managing the beds in our hostel so very straightforward. And their helpdesk is brilliantly always on hand, if needed - which because their whole setup is rarely needed :)
ConsNothing springs to mind. Maybe if there was a way to color new reservations differently if they arrived in need of being pieced together - jumbled because of limited availability in a certain bed, sometimes we don't spot it until the last minute, but that's probably an impossibility. I must tell them. They've probably got a solution for that.
Reviewer Source 
Source: Capterra
May 20, 2019
Iryna L.
hostel manager
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 1, 2019

“Good software for hostels ”

Overall- the overall experience is positive, we like the system and it simplifies the process of the guests check in and hostel management in general - decreases the possibility of overbooking - presents info visually - we are satisfied with the system
Pros- banandesk was designed specifically for hostels, so there are no problem with adding beds an not just rooms - seasons with different price ranges can be made - easy to modify bookings - many integrations - informational email - simple and clear guest registration form - intuition nature of the system - income reports - statistics
Cons- no message templates - sometimes more than 30 sec-1 min is needed for the reservation to be added on banandesk and you may receive two reservations for one rooms, but it happens very rare
Reviewer Source 
Source: Capterra
May 1, 2019
Veronica R.
manager
Arts and Crafts, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 4, 2019

“ Useful and essential tool”

OverallFast and effective
ProsIf you think about managing a hostel or hotel, it is essential to think about this TOOL. . Banana desk gives you all the solutions to manage and sell your rooms from one place and through all the pages you want without the possibility of overselling. The human team is always attentive to your questions. It is a useful and essential tool
ConsIt would be important to have an option to see the reservations entered on each page, and also to be able to manage better from the phone
Reviewer Source 
Source: Capterra
April 4, 2019
MARIO B.
Owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 22, 2019

“HOSTEL NEWERS HELPED A LOT WITH BANANA”

OverallBANANA was the best way to organize our hostel, taking into account...channels, direct sells, aditional sells in the hostel, a super cheap booking engine and a super easy and cleaver way of introducing prices!
ProsThe program is super easy to handle, we did not have any clues on how to run a PMS but BANANA gave us an easy and clear way to use it which took us about 15 minutes to knowledge its use.
ConsWe would like to be able to conect to more channels through banana.
Reviewer Source 
Source: Capterra
March 22, 2019
Gladys H.
Hotel
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“Bananadesk is amazing!”

OverallBanana provides an amazing way to visualize all the management of your hotel, very intuitive and brings all what happens in a business such as this one into a clear visual platform.
ProsWe have been using bananadesk for more than a year and it simply is really useful, easy to use, has almost all that you can need in a hotel/hostel software, and the support is very quick to respond!
Consit would be great that it worked with more channel managers since we already switched to another one because we started working with a chain, so now banana is only an internal software but still very useful!
Reviewer Source 
Source: Capterra
May 20, 2019
Alejandro F.
manager / owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 24, 2019

“Real collaborator in the management”

Overall100% satisfactory.
ProsThey fulfill what they offer, accessible value. Friendly and close support in prudent times. Very useful and easy to use.
ConsIt would slightly improve the collection of long-term statistics. Today there are certain requests that you must make via mail / chat. They always respond in very good time. It would be more attractive to have access to all statistics and information with total autonomy.
Reviewer Source 
Source: Capterra
April 24, 2019
Rafael B.
reservations Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 3, 2019

“One of the fastest and simplest products out there”

OverallWe are very happy with this, product, we use it many times during the day and not even once had any problem or delay, always online and always fast.
ProsVery easy to set up and use, within a day we were ready to use it It helps us have complete control and information anytime and anywhere, office, laptop or cellphone!
ConsMaybe being able to configure the calendar view a little more...
Reviewer Source 
Source: Capterra
April 3, 2019
Nadia P.
Financial
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 20, 2019

“Good option for small Hostels/Hotels”

ProsLittle training required, some advance/management options are more complicated to get done but for a quick staff introduction works well.
ConsYou can only move one bed at the time, which is time wasting when you need to move a whole room. It could allow you to select all the ones you need to move to save time.
Reviewer Source 
Source: Capterra
May 20, 2019
Juan G.
Owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“ 28/5000 good, but it could be better”

OverallIt has been good, they have been since we opened our hostel, but they should keep contact with us more active and that is very important, loyalty is the word that describes what they do not do.
Proswe like how easy it allows to enter reservations and synchronize with booking engines.
ConsWe do not like what we like the least: - have the option to report daily payments but in a detailed way -Best statistical data -that some steps are easier when checking in -Don't allow to differentiate rates separately for each booking channel
Reviewer Source 
Source: Capterra
April 23, 2019
Michael V.
Owner/Operator
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 3, 2019

“A very well-connected, user-friendly software”

ProsIt takes very little time to learn how to use the software. Since it's on the cloud, accessibility is great and the channel manager is very fast and reliable.
ConsSometimes, "miss" double-clicking on a reservation can move the bar up as if the check-in date were yesterday. In the case of a long-term stay, that can be annoying.
Reviewer Source 
Source: Capterra
April 3, 2019
Enrique F.
Partner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 22, 2019

“Practical, easy and at a good price”

OverallWe are Banana customers for more than 4 years, we have a dynamic business and a lot of staff turnover. This software is easy and practical. It makes you gain time in training the new staff and makes everything work!
ProsFacilitates, orders and simplifies the work of hostel
ConsWork in being able to direct the partial payment of the tones in the additional ones during the stay
Reviewer Source 
Source: Capterra
March 22, 2019
Michal O.
Hostel manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 22, 2019

“Excellent tool”

OverallIt helps me to manage the reservations, it works automatically, imports automatically all the reservations and it basically do what it is, a property management system, very simple and useful.
ProsSimplicity, it has al the features needed yet it's very straight forward. For a hostel management it works very well.
ConsUsed to be slow years ago but now works just fine.
Reviewer Source 
Source: Capterra
March 22, 2019
mariana n.
Reservations
Aviation & Aerospace, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Easy for a little hotel”

OverallIts easy and simple. However for some things is too simple. Things i dont like and you need to improve: 1- If the hotel is full and i need to make room changes, for instance: a couple in room 1 change it for a couple in room 4, i have to make room on room 1 to put 4 but i DONT KNOW WHERE TO HANG the couple of room 1 meanwhile....this is a problem. 2- In the case i am doing many movements of rooms of a group, for instance, put Smith x Garcia, then i want to put Trump on Bush room, i start doing movements, in the case i make a mistake on the dates i drop the reservation, the system doesn't alert anything...like "are you sure you want to move Trump to 1st may"? If the original dates were others...how can i tell i am not making wrong? Once you drop the reservation on a wrong date, you want to check, and dates inside the detail have changed!!!! without alerting anything....So that could be a super mess... 3- The system doesn't import rate conditions. 4- If i create a grupal reservation "adding passengers" to a main one, and once the group check in, i cannot check out only one room a night before. Also, if i add a night in the future to a main reservation, once they leave the hotel for the first time, it doest allow me to check out them in the system until they check out for the last time.
ProsIts easy and very simple to handle. Very easy to teach how to use it.
ConsThe movements i need to make are slow. If you make an error it doesn't prevent it.
Reviewer Source 
Source: Capterra
April 23, 2019
Andrea T.
General Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Great Software!”

OverallNo more overbookings! Great control of my bussiness!
ProsYou can have great control of your beds/rooms as well as your $ transactions.
ConsYou can't select a specific date when you enter a transaction. It would be great to have the option to specify another day, rather than the day you are entering the transaction.
Reviewer Source 
Source: Capterra
April 5, 2019
Maria Alejandra P.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Banana Desk Review”

OverallThe management is easy to learn for everyone and allows us to keep very organized.
ProsWe like it very much because its not complicated to use it.
ConsThe monthly cost should be measured differently. I would recommend adding a method to carry inventories of additional services.
Reviewer Source 
Source: Capterra
May 24, 2019
KRIENGKRAI C.
OWNER
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 4, 2019

“User Friendly”

OverallI am loving it.
ProsEasy for use, even no manual. First time user/Non-experienced can use it.
ConsIt takes time to up date rate; we need to change it each day in a week. One log-in for multi-property will be great. Report should be more details, and accuracy. More function will be great.
Reviewer Source 
Source: Capterra
April 4, 2019
Avatar Image
Justin N.
Accountant
Hospitality, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Amazing site to use”

ProsOur hotel starting using this for 3rd party reservation and it has been amazing. Very easy to use and look at guest booking and modify payments if i need to.
ConsThere is nothing wrong with this software. Easy to use! No complaints
Reviewer Source 
Source: Capterra
August 6, 2019
Pablo M.
ower
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 28, 2019

“Good, simple and super user friendy”

Overallits a very good system, good suport and user friendly. The best for hostels who works withvoluntiers
Prosit is very simple system, really good for rockies and new staff.
ConsI`d recommend to add categories and subcategories for "aditionals" and stock control
Reviewer Source 
Source: Capterra
May 28, 2019
Constanza O.
manager
Facilities Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“exelent!”

Overallwe are so glad to take Bananadesk as our Manager of Sistem reservations. We very recommend it!
ProsWe like the easy way to use this sistem of reservations. Always is working well and fast.
ConsSometimes the web doesn't work and we must refresh the page at least 5 times.
Reviewer Source 
Source: Capterra
April 22, 2019
Wilson C.
Administrator
Facilities Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2019

“ Excellent service. highly recommended”

Overall I highly recommend banadesk to any host who wants to better manage their reservations, it is a pretty nice and clear platform that helped me a lot to improve the theme of my availability thus achieving better organization.
Pros I really like the interface of the platform and, above all, it is very easy to use, making everything clearly visible.
ConsSometimes it is often slow to process orders to perform an operation
Reviewer Source 
Source: Capterra
May 24, 2019
MARISTELA C.
manager
Leisure, Travel & Tourism, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“I'm glad with BD!”

OverallSpecially overbooking possibilities. 100% solved by BD.
ProsIt operates perfectly. And whenever I need it, the support team is there to help me.
ConsThat it doesn't offer an APP version. I would be SO much easier to work via cell phone.
Reviewer Source 
Source: Capterra
May 20, 2019
Natalia D.
Owner
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 24, 2018

“The best software ever”

OverallIt is a platform that is very dynamic and easy to use !!! It has helped us a lot to handle reservations
Prosthe way you can handle reservations, the truth everything is excellent
Conswe do not have nothing to complain about
Reviewer Source 
Source: Capterra
September 24, 2018
Damian B.
Director
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Easy to use”

Overalluser friendly, support is always available
ProsEasy to use, the color codes, the ability to see if payment is made or note
ConsThe price, slightly over priced compare to other providers
Reviewer Source 
Source: Capterra
May 24, 2019
Fabian M.
manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“Bananadesk - a great PMS”

ProsIt is very simple to set up and manage, and the Support Crew is absolutely helpful. Makes the daily tasks in the hostel easy.
ConsRight now I could not mention any downsides.
Reviewer Source 
Source: Capterra
May 20, 2019
SILVIA N.
owner
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 1, 2019

“WE LOVE BANANA!!”

OverallWe concentrate the channels in the system so it´s easier for the team to use and learn. The color coding help us with the status of the guests and help us organice the everyday working scheme. Before banana we had to be extra careful with possible overbooking between reservation channels, but now, that´s not a problem anymore. :)
ProsIT´s easy to use and understands perfectly how a hostel works. We love the color coding and the service provided by the team is always fast and great.
Conswe can´t think about anything right now, it´s very good.
Reviewer Source 
Source: Capterra
May 1, 2019
lucas J.
Administrador
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 24, 2019

“Excellent service!”

ProsWhat we like the most is to avoid overbooking
ConsA few time the sistem could not process some bookings, but the suport staff inmediatly let us know, so it's not really a con.
Reviewer Source 
Source: Capterra
March 24, 2019
Olena G.
Own
Internet, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 6, 2019

“Nice program”

OverallGreat app, very user friendly and easy to use. Support is always ready to help you, excellent communication.
ProsGreat app, very user friendly and easy to use. Support is always ready to help you, excellent communication.
ConsGreat app, very user friendly and easy to use. Support is always ready to help you, excellent communication.
Reviewer Source 
Source: Capterra
May 6, 2019
Javier d.
manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 6, 2019

“Easy to use.”

OverallGreat tool to help you to organize your bookings. l recommend it for sure :)
Prosl like how quick update the info of all the channels.
Consl think is an expensive tool, but necessary.
Reviewer Source 
Source: Capterra
April 6, 2019
Verified Reviewer
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Review”

OverallGood
ProsIs very friendly user. Very visual, colors help.
ConsIts very basic. Some functions missing..
Reviewer Source 
Source: Capterra
May 24, 2019
luis v.
owner
Recreational Facilities and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“exelent”

Proseasy to use, intuitive, and really complet tool
Consthe accesibility on smartphones an tablets
Reviewer Source 
Source: Capterra
May 20, 2019
Sara O.
receptionist
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 23, 2019

“simplicity”

OverallWe have been working with Bananadesk for the last 2 years and we are very happy. Is the best way to organize our hostel.
Prosvery easy to set up and use and to have a great control of the bookings. its life saver to the hostel!
Conswe do not have nothing to complain about.
Reviewer Source 
Source: Capterra
April 23, 2019
Alvaro G.
Owner
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2019

“Easy to use”

OverallI win time, and for the dame, I win tourists!
ProsThe new receptionists (usually travellers) can learn to use this system very fast. The platform and the colors make it very friendly, I love it! Also the price is good, not too expensive like others.
ConsThe options that offer to the tourists for book a bed. Only accept credit card. Could use PayPal, debit cards... give more options.
Reviewer Source 
Source: Capterra
May 22, 2019
Nicola M.
Manager
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 8, 2019

“Happy user ”

OverallHappy with the product
ProsEasy to use Self explanatory Conatcting tech support is effortless
ConsSoftware sometimes has issues communicating with myallocator resulting in overbooking.
Reviewer Source 
Source: Capterra
April 8, 2019
Afrim K.
Owner
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 11, 2019

“Many pros too little cons.”

ProsThe system is so easy to use in order of reservations.
ConsA little bit too complicated to use when blocking a room or changing the name of one reservation,and another con is that we have had some minor problems into reservations in the system,the price on booking was different and the price on bananadesk was different.
Reviewer Source 
Source: Capterra
May 11, 2019
Hostel L.
HOSTEL
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Good system”

ProsSimple to use, intuitive that`s a good way to take care your business
ConsNothing right now, maybe if this have some more options would be nice
Reviewer Source 
Source: Capterra
April 5, 2019
Fo S.
Director
Accounting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2019

“No comment”

OverallVery good
ProsVery good channel manager And not will over
ConsEasy to manage Avaibility and prices To work our hostel..
Reviewer Source 
Source: Capterra
May 20, 2019
Dario M.
manager
Hospitality, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Grate Platform”

ProsIt is a very friendly platform, easy and simple to use, has no restrictions but even we can have our own restrictions when using it.
ConsN/A it could be possible to have a direct communication from the platform with our guests. It's just a comment but not bad with the platform.
Reviewer Source 
Source: Capterra
May 24, 2019
Marianela C.
Hostel Administrator
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 10, 2019

“Good software”

ProsIt's very easy to use. It has important features that help you keep all your reservations in order.
ConsIt gets "stuck" sometimes like sometimes you are really in a rush and it starts "thinking" and it appears an error message.
Reviewer Source 
Source: Capterra
April 10, 2019
Jorge V.
Casa Yunuem
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 28, 2019

“BananaDesk PMS review”

Overallsience we started using bananadesk we dont need to worry about overbooks, we can have whit more details the thinks that are going around the hostel whit graffics, we are really in love whit the software.
ProsIts really dinamic, good comunication from the personal to the client, eassy to use and explain.
Consthat they dont have an app that you can download in your phone or tablet
Reviewer Source 
Source: Capterra
March 28, 2019
Silvia N.
Manager
Graphic Design, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 30, 2018

“Great team”

Overallgreat! the team its nice and cares about the experience and product. Always there to help
ProsHelp us organise and control in real time reservations and guest info
Consit doesn't let us know in real time when a reservation arrives
Reviewer Source 
Source: Capterra
August 30, 2018
juan m.
owner
Hospitality, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“i cant live without Banana desk”

ProsAs a user of Bananadesk since 8 years, I can`t imagine my life without this excellent software, it allowed me to take more time for doing the nice things of the hostel life and spend less time in administration because the system who is very simple and efficient.
Consnow with the direct interfase with booking.com and Hostelworld there is nothing to complain.
Reviewer Source 
Source: Capterra
May 23, 2019
Juan Enrique A.
Owner
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 22, 2019

“User friendly ”

OverallIt's been good so far. Customer service it's great.
ProsIt's super easy to use. And support it's always there to help you.
ConsIt doesn't have a mobile APP. Hence you need a computer to log in.
Reviewer Source 
Source: Capterra
March 22, 2019
Cristian F.
Owner
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 2, 2019

“Really good software”

ProsEasy to use and easy to ler for any one
ConsNot able to add percents for taxes. You always have to calculate and add
Reviewer Source 
Source: Capterra
May 2, 2019