# BananaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BananaDesk the right Hospitality Property Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128589/BananaDesk-PMS/reviews --- BananaDesk 4.7 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BananaDesk Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews MV Michael V AdministratorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I wouldn't dream of looking elsewhere for property management software.“ June 11, 2020 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin N. Accountant Hospitality Used the software for: 2+ years ### "Amazing site to use" August 6, 2019 5.0 Pros Our hotel starting using this for 3rd party reservation and it has been amazing. Very easy to use and look at guest booking and modify payments if i need to. Cons There is nothing wrong with this software. Easy to use! No complaints Review Source DT Dhruv T. Owner Hospitality Used the software for: 2+ years ### "The best software for small/medium properties, trust me I've looked!" May 7, 2019 5.0 I've been using banadesk across 3 properties and for the last 4 years. They're fantastic and consistent. All my teams have loved using it and have sometimes even requested me to go back to banana desk when we started using other softwares. A few additional features like the ones mentioned above would be great, but I hear they're working on adding them. I've used products that have all these functionalities and they are helpful, however, I always ended up coming back to banadesk because of its ease of use. If they added a few more functionalities, banana desk would be way above the rest. Pros Banadesk is as close as it comes to being the perfect balance between- ease of use, affordability, efficiency and reporting. Their customer service is one of the best I've come across Very easy for new members of the team to pick up Works great even when the internet connection isn't the best The interface is genius. Intuitive, all the basic functions present and very difficult to mess up. Cons Some higher end functions would be highly appreciated and I'd be willing to pay extra for them. Things like automated emails to guests, a phone app to quickly check and update bookings, automatic rate changes depending on real time occupancy. Alternatives considered [eZee Centrix](https://www.capterra.com/p/135677/eZee-Centrix/)[eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Djubo](https://www.capterra.com/p/143927/Djubo/) Reason for choosing BananaDesk Ease of use, customer service, consistency and fast interface. Review Source mN mariana N. Reservations Aviation & Aerospace Used the software for: 1-2 years ### "Easy for a little hotel" April 23, 2019 3.0 Its easy and simple. However for some things is too simple. Things i dont like and you need to improve: 1- If the hotel is full and i need to make room changes, for instance: a couple in room 1 change it for a couple in room 4, i have to make room on room 1 to put 4 but i DONT KNOW WHERE TO HANG the couple of room 1 meanwhile....this is a problem. 2- In the case i am doing many movements of rooms of a group, for instance, put Smith x Garcia, then i want to put Trump on Bush room, i start doing movements, in the case i make a mistake on the dates i drop the reservation, the system doesn't alert anything...like "are you sure you want to move Trump to 1st may"? If the original dates were others...how can i tell i am not making wrong? Once you drop the reservation on a wrong date, you want to check, and dates inside the detail have changed!!!! without alerting anything....So that could be a super mess... 3- The system doesn't import rate conditions. 4- If i create a grupal reservation "adding passengers" to a main one, and once the group check in, i cannot check out only one room a night before. Also, if i add a night in the future to a main reservation, once they leave the hotel for the first time, it doest allow me to check out them in the system until they check out for the last time. Pros Its easy and very simple to handle. Very easy to teach how to use it. Cons The movements i need to make are slow. If you make an error it doesn't prevent it. Review Source ZM Zaeem M. Owner / Manager Hospitality Used the software for: 2+ years ### "Excellent PMS Software for Hostels" May 23, 2019 5.0 We use Bananadesk to manage bookings from multiple sources for a 45 bed hostel. Their support is very responsive to any questions and can even be reached via a chat window. Getting Bananadesk up and running was very easy and it integrates well with our channel manager, MyAllocator. Pros \- Drag and drop nature of the calendar - Simple, intuitive interface of the reservation view - Very easy to move bookings around - Searching bookings and transactions is quick and easy - Very cost effective Cons \- A little fiddly to change rates quickly, for short periods - No immediate count of occupancy in the calendar - No revenue management options Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Loventis](https://www.capterra.com/p/177644/Loventis-PMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing BananaDesk Simple, cost effective, powerful enough, very responsive support team. Have not been let down! Review Source CS Carolina S. Manager Hospitality Used the software for: 2+ years ### "Wouldn not change it at this point." March 24, 2019 5.0 I have been working with bananadesk for 5 years already and i am happy with them. Although there is a lot of things they can still add, i am confident they are working on it. Is a very easy system to teach and to work with. We got to them after using pen and paper so they were lifesavers for us. Pros \- It is very user friendly. - Easy to move guests around if they change rooms. - Makes distribution for groups very easy to see and change if needed. - Dashboard helps a lot. - They have help me changing little things like not letting my staff do checkins (or checkouts) if there is a balance. They do try to help personalizing stuff if needed. Cons \- Is very easy to get duplicates in my guests database. (same person with 3 different records). - Not being able to use a private room as a dorm if needed. - I wish i could use their channel manager but it does not allow to change rates in different channels \[yet\] so this stops us for now. - It would be great if i could keep a better track of my physical inventory in the system. Review Source CH Carolina H. Manager Hospitality Used the software for: 2+ years ### "Easy and Cheap" May 24, 2019 5.0 I use Bananadesk everyday, and I can only suggest they continue growing and who knows if one day we'll be using BananaChannels and BananaBookings! Overall I'm happy with this software and can only ask for an App to be a little bit better on the phone! Pros It is a super user friendly software. I have lots of interns comming for 1 or 2 months, and they learn very fast to use Bananadesk. Plus it's cheap considering other softwares on the market! But above all, the team is amazing and always ready to support or answer any doubts you have! Cons Pricing and "season rates" should be way easier for business like a hostel... I need to have 52 season rates in orther to manipulate prices weekly!!! The other thing that needs improving are the Dashboards... Unfortunately they have some limitations. Review Source JB Julia B. Proprietor Hospitality Used the software for: 6-12 months ### "Simple, effective and inexpensive" May 1, 2019 5.0 My small budget backpackers hostel is big enough to be a headache when allocating multiple booking systems and this really takes the pressure off! I was new to these things but the setup support I received made it all feel very straight forward. I did a lot of research to find the right channel manager and I am happy with my decision. Pros The flexible option for seasonal properties helps to make this very cost effective. By paying however the business model does not require the selling of data that I believe is safer and more ethical than most free booking software options. The system is simple and intuitive to learn and use. I like the uncluttered visual of the booking page, most other budget booking software packages look cramped by comparison. Cons Whilst Bananadesk is functional from my mobile it would be helpful if the click and drag facility worked better on mobile devices so that I could more easily reserve places for bookings received on the go. The best fix I can find is to click and block day by day and then update the information on returning to my computer. This is a minor niggle though. Review Source BF Benoit F. Hostel manager Hospitality Used the software for: 2+ years ### "Do really the hostel calendar job" May 3, 2019 5.0 Everybody who worked on hospitality industry I showed this software are amazed about it. They dreamed about a concept like that. it's so easy to see the reservations, It's all automatic if you receive reservations from hostelworld or others and so simple if you want to make some change. Maybe too easy, we need to be really careful, because there is no way to come back if we didn't pay attention. I will put a 10/10 the day they put an history button and a smart phone app. Pros The easy way to set up and use the calendar, the way to be able to reach the administrators. Cons There is no calendar history of what we changed on the calendar and we cannot come back if you did a mistake. It's possible to ask to Bananadesk team but it's not that simple. Not really adapted yet for a smart phone. That would be fantastic to have smart phone app. Review Source KBB Kyee Bhone B. Little Yangon Hostel Hospitality Used the software for: 1-2 years ### "Would like to say why I like Bananadesk." May 24, 2019 5.0 While I using this bananadesk website, there is no serious problem. My experiences upon using bananadesk website are very easy to use, understandable, and prevent over booking. Because overbooking might be the main problem among channels. I could solve this by using bananadesk website. That is what I considered about bananadesk. Pros It is easy to use as a property management for the hostel. Clear display for all rooms & rates. The price can be set from one place connected with channel manager. If I have some problems, the operators suggest me as soon as possible. Time difference with different countries is never mind. But it can set the local time. Every important data is displayed in every reservation, not all. But that's okay. Cons Honestly, my business had owner changing and payment was a little bit difficult for the first time. But it is okay for now. Review Source LS Luke S. Hostel owner Hospitality Used the software for: 2+ years ### "Banana Desk has stopped our business going bananas" May 20, 2019 5.0 Pros BananaDesk is extremely user-friendly​ bright and colorful​ - a joy to behold. It makes managing the beds in our hostel so very straightforward. And their helpdesk is brilliantly always on hand, if needed - which because their whole setup is rarely needed :) Cons Nothing springs to mind. Maybe if there was a way to color new reservations differently if they arrived in need of being pieced together - jumbled because of limited availability in a certain bed, sometimes we don't spot it until the last minute, but that's probably an impossibility. I must tell them. They've probably got a solution for that. Review Source MAP Maria Alejandra P. Manager Hospitality Used the software for: 2+ years ### "Banana Desk Review" May 24, 2019 5.0 The management is easy to learn for everyone and allows us to keep very organized. Pros We like it very much because its not complicated to use it. Cons The monthly cost should be measured differently. I would recommend adding a method to carry inventories of additional services. Review Source MC MARISTELA C. manager Leisure, Travel & Tourism Used the software for: 2+ years ### "I'm glad with BD!" May 20, 2019 5.0 Specially overbooking possibilities. 100% solved by BD. Pros It operates perfectly. And whenever I need it, the support team is there to help me. Cons That it doesn't offer an APP version. I would be SO much easier to work via cell phone. Review Source RH Rémi H. manager Hospitality Used the software for: 2+ years ### "BananaDesk PMS Review" October 8, 2019 5.0 everything great Pros easy to use, easy to learn, simple and effective Cons programing the daily price, to change the daily price I need to registre every week of the year and its a long job. Review Source DB Damian B. Director Hospital & Health Care Used the software for: 2+ years ### "Easy to use" May 24, 2019 5.0 user friendly, support is always available Pros Easy to use, the color codes, the ability to see if payment is made or note Cons The price, slightly over priced compare to other providers Review Source OG Olena G. Own Internet Used the software for: 1-2 years ### "Nice program" May 6, 2019 5.0 Pros Great app, very user friendly and easy to use. Support is always ready to help you, excellent communication. Review Source AG Alvaro G. Owner Hospitality Used the software for: 6-12 months ### "Easy to use" May 22, 2019 5.0 I win time, and for the dame, I win tourists! Pros The new receptionists (usually travellers) can learn to use this system very fast. The platform and the colors make it very friendly, I love it! Also the price is good, not too expensive like others. Cons The options that offer to the tourists for book a bed. Only accept credit card. Could use PayPal, debit cards... give more options. Review Source HL Hostel L. HOSTEL Hospitality Used the software for: 1-2 years ### "Good system" April 5, 2019 5.0 Pros Simple to use, intuitive that\`s a good way to take care your business Cons Nothing right now, maybe if this have some more options would be nice Review Source RM Ricardo M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wonderful software" October 9, 2019 5.0 We've had a great experience so far. Pros It's very easy to use and intituitive, also the information is very well organized and the colors are very helpful to understand it all. Cons We don't like that we can't link it to other pages like airbnbm, or our website. Review Source JEA Juan Enrique A. Owner Hospitality Used the software for: Less than 6 months ### "User friendly " March 23, 2019 5.0 It's been good so far. Customer service it's great. Pros It's super easy to use. And support it's always there to help you. Cons It doesn't have a mobile APP. Hence you need a computer to log in. Review Source MR Marianne R. Administradora Hospitality Used the software for: Less than 6 months ### "Banandesk for Hotels" May 20, 2019 4.0 I liked The support of the team of bananadesk, they are very nice and helpfull. Pros it's easy to use, very friendly user. The person of support are very friendly and helpfull when I have doubts. I´m new in the industry, so I need lots of assisstance and banadesk team has given to me. Cons I don't have something I don´t like about it. Review Source IL Iryna L. hostel manager Hospitality Used the software for: 1-2 years ### "Good software for hostels " May 1, 2019 5.0 \- the overall experience is positive, we like the system and it simplifies the process of the guests check in and hostel management in general - decreases the possibility of overbooking - presents info visually - we are satisfied with the system Pros \- banandesk was designed specifically for hostels, so there are no problem with adding beds an not just rooms - seasons with different price ranges can be made - easy to modify bookings - many integrations - informational email - simple and clear guest registration form - intuition nature of the system - income reports - statistics Cons \- no message templates - sometimes more than 30 sec-1 min is needed for the reservation to be added on banandesk and you may receive two reservations for one rooms, but it happens very rare Review Source VR Veronica R. manager Arts and Crafts Used the software for: 2+ years ### " Useful and essential tool" April 4, 2019 5.0 Fast and effective Pros If you think about managing a hostel or hotel, it is essential to think about this TOOL. . Banana desk gives you all the solutions to manage and sell your rooms from one place and through all the pages you want without the possibility of overselling. The human team is always attentive to your questions. It is a useful and essential tool Cons It would be important to have an option to see the reservations entered on each page, and also to be able to manage better from the phone Review Source MB MARIO B. Owner Hospitality Used the software for: 2+ years ### "HOSTEL NEWERS HELPED A LOT WITH BANANA" March 22, 2019 5.0 BANANA was the best way to organize our hostel, taking into account...channels, direct sells, aditional sells in the hostel, a super cheap booking engine and a super easy and cleaver way of introducing prices! Pros The program is super easy to handle, we did not have any clues on how to run a PMS but BANANA gave us an easy and clear way to use it which took us about 15 minutes to knowledge its use. Cons We would like to be able to conect to more channels through banana. Review Source AF Alejandro F. manager / owner Hospitality Used the software for: 2+ years ### "Real collaborator in the management" April 24, 2019 5.0 100% satisfactory. Pros They fulfill what they offer, accessible value. Friendly and close support in prudent times. Very useful and easy to use. Cons It would slightly improve the collection of long-term statistics. Today there are certain requests that you must make via mail / chat. They always respond in very good time. It would be more attractive to have access to all statistics and information with total autonomy. Review Source GH Gladys H. Hotel Hospitality Used the software for: 1-2 years ### "Bananadesk is amazing!" May 20, 2019 5.0 Banana provides an amazing way to visualize all the management of your hotel, very intuitive and brings all what happens in a business such as this one into a clear visual platform. Pros We have been using bananadesk for more than a year and it simply is really useful, easy to use, has almost all that you can need in a hotel/hostel software, and the support is very quick to respond! Cons it would be great that it worked with more channel managers since we already switched to another one because we started working with a chain, so now banana is only an internal software but still very useful! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.