# Mojo Helpdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mojo Helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/128650/Mojo-Helpdesk --- # Mojo Helpdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mojo Helpdesk ## What is Mojo Helpdesk? Mojo Helpdesk is an easy-to-use cloud-based help desk ticketing system that allows businesses to provide superior employee & customer service. Mojo moves customer and employee support requests from email to an all-in-one solution that is enjoyed by over 2.5 million happy customers. Perfect for any customer service team, or IT service desk, Mojo Helpdesk is used by a variety of E-commerce businesses, education, government, and healthcare organizations to provide excellent support. ## What is Mojo Helpdesk used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 74 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Starting price $29 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mojo Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.metadot.com/&name=Mojo Helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mojo Helpdesk 4.4 (74) VS. [4.4 (18,772)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $29 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (73) Ease Of Use 4.0 (18,107) Value For Money 4.6 (46) Value For Money 4.0 (12,795) Customer Service 4.4 (68) Customer Service 4.1 (14,026) ## Mojo Helpdesk alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/128650/Mojo-Helpdesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Customizable Fields 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Email Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Knowledge Base Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Self Service Portal 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Mojo Helpdesk 38 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (49) 4.2 Based on 49 reviews ## Pricing Value for money 4.6 (46) Free Trial [View pricing plan details](https://www.capterra.com/p/128650/Mojo-Helpdesk/pricing/) Proffesional $29.00 Per Feature,Per Month It includes: - 5 Automations - Email Integration - Full Ticket Tracking - Queues and Automation - Round Robin and Load Balanced Ticket Assignment - Satisfaction Ratings - Unlimited Number of Tickets but Limited Storage Enterprise $149.00 Per Feature,Per Month It includes: - Advanced Security Configuration - Agent Private Knowledge Base - Classlink - Dedicated Account Manager - Dynamic Ticket Forms - Email Integration - Forms - Full Ticket Tracking - Google - Microsoft 365 - Plenty of Storage - Queues - Round Robin and Load Balanced Ticket Assignment - SAML - Self-Service Knowledge Base - SLA Monitoring - SSO - Ticket Merging - Time Tracking - Triggers and Automation - White Glove Service - Your Branding Enterprise GIGA $300.00 Per Feature,Per Month It includes: - 10x More Automations & Triggers - Advanced Security Configuration - Agent Private Knowledge Base - Classlink - DBA Contract - Dedicated Account Manager - Double Event Log Retention Period - Double Storage - Dynamic Ticket Forms - Email Integration - Forms - Full Ticket Tracking - Google - HIPAA Compliance - Increased API Quota - Microsoft 365 - Paper Invoice - Plenty of Storage - Queues - Round Robin and Load Balanced Ticket Assignment - SAML - Self-Service Knowledge Base - SLA Monitoring - SSO - Ticket Merging - Time Tracking - Triggers and Automation - White Glove Service - Your Branding Value for money 4.6 (46) 4.6 Based on 46 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Wufoo](https://www.capterra.com/p/224990/Wufoo/)[ Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (68) 4.4 Based on 68 reviews ## User reviews Overall rating 4.4 Based on 74 reviews Filter by rating 5(41) 4(27) 3(5) 2(0) 1(1) Mentioned topic Sorted by most recent PS Patrick S. IT Manager Hospital & Health Care ### "Simple without many frills" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 23, 2025 It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate. Pros It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble. Cons There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Marshet G. General Manager Hospital & Health Care ### "Mojo Help Desk is Dishonest" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 31, 2025 We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt. Pros I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails Cons Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The company we worked with wanted to use Mojo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Muhammad A. CEO E-Learning ### "" Mojo Helpdesk is one of the perfect ticketing software "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2022 it is one of the best software we ever use for our company. Pros We use this software and found it one of the best software for our company, we easily sign numbers/tickets to our valuable customers with perfect time and on merit basis. it is very easy and simple to use with effective results. Cons Sometimes we face issues regarding time tables, some glitches create this issue but it is very rare. Their developers are always available for help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Laura T. Educational Technologist Higher Education ### "Mojo-A really easy to use app and very useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 27, 2022 I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute. Pros Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive. Cons Not much, it is plain looking but I don't care. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Emily W. Photographer Photography ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Mojo Help Desk is a great software and our experience has been super. Pros I love how easy it is to communicate back and forth with a client through the ticket. You can respond in the ticket and the customer can respond through email. Very simple design. Cons It is not very easy to switch who a ticket is assigned to, however once you figure it out it is easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director, Client Success Management Consulting ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2021 Overall it has been very easy to set up, use and onboarding everyone. Great value for money. Pros Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive. Cons Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export. Switched from [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Pricing Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) [Ravetree](https://www.capterra.com/p/160262/Ravetree/) Reasons for choosing Mojo Helpdesk Almost all features were available that we had in FreshService but at a discounted agent price. So it was cost-effective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Cynthia H. Dept Chair Of Instructional Tech Education Management ### "Wonderful features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 11, 2020 Pros Integrates with Google, lots of automation, easy to setup and configure, customizable, cloud-hosted. Cons Priority levels of tickets are set by default and can not be changed. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reasons for choosing Mojo Helpdesk Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Caleb O. Founder Marketing and Advertising ### "Mojo Helpdesk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2019 The availability of numerous options when obtaining ticket details is fascinating! Pros Mojo Helpdesk helps to manage customer support issues efficiently. You can create automated ticket responses, custom email templates, and time tracking. It also offers a fantastic dashboard. Cons The team can work to make Mojo a better product. The customisation process can be daunting and overwhelming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior recruiter Outsourcing/Offshoring ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2019 This software definitely deserves a 10 ratings. Goodjob Pros Its really easy using this software, a user friendly app. We use Mojo everytime we have issues or problem in our account. I was amaze how easy to use this app cos its not complicated and not over power. Great software! Cons Choices are limited or not all possible issues are available, hope theres more choices to send tickets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2019 Thank you for your review of Mojo. We are happy Mojo is meeting your needs. Here at Mojo, we are adding new functionality on a weekly bases. Reach out an let us know what improvements we can make. DP danielle p. ar/ap supervisor Food & Beverages ### "Easy to use " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 16, 2019 Pros Very easy to use, extremely straightforward Cons interface could use some 'bedazzling" quite lackluster but does not affect functionality so not really a con Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2019 Thanks for the review. Sorry, you didn't find the interface 'bedazzling' but we appreciate your feedback and will work to improve Mojo visually. [View all Reviews](https://www.capterra.com/p/128650/Mojo-Helpdesk/reviews/) Popular comparisons [Salesforce Sales Cloud vs Mojo Helpdesk](https://www.capterra.com/compare/61368-128650/Salesforce-vs-Mojo-Helpdesk) [Zendesk Suite vs Mojo Helpdesk](https://www.capterra.com/compare/128650-164283/Mojo-Helpdesk-vs-Zendesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)