Metadot

Mojo Helpdesk

4.5 / 5 25 reviews

Who Uses This Software?

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.


Average Ratings

25 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Metadot
  • www.mojohelpdesk.com
  • Founded 2006
  • United States

About Mojo Helpdesk

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!


Mojo Helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Mojo Helpdesk Reviews

Precisely what we needed, and top notch customer support

Jan 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed a way to track calls, but not in the "every caller is a user" help desk way. I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk. They helped us configure it to our specifications, showed us how to use it, and we went on from there without looking back. The service is inexpensive and easy to use.

Perfect for our business!

Nov 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing.

Tech Support is great to work with as well. Very friendly and had my problem solved in no time.

Almost there...

Nov 20, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: In a world, where mobile computing devices are on the rise... Mojo has no presence. Where are your iOS & Android apps? The competition has it, so why Doesn't Metadot? Also, your web applet is of little value.

Easy to use

Nov 20, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site is easy to use. Great way to keep track of our items that need to be troubleshooted. One thing I don't like is that once a ticket is solved or closed, it pops back up on my screen after closing. I think it didn't do that a while back but has started too in the past year or so. It an annoyance rather than a huge issue. Other than that, I've had to issues. Overall, it works great for our company.

Awesome product

Nov 20, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the helpdesk, we've been using it for over 4 years and our customers love it.

Fits the Bill

Nov 20, 2014
4/5
Overall
4 / 5
Customer Support

Comments: Easy to set up and use, the product filled my need for a straightforward help desk ticketing product for a subset of clients, and the consultants who handle them. Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.

Mojo interface and usage

Nov 20, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I think the interface should be improved, seems old.
As a manager I can say; The tickets management is OK, but the ways to get statistics data out of our tickets resolutions is not practical.
I wish I could easily get data about how my technicians are responding the requests, get a type of warning when a ticket is open for a long time, get a warning when a customer is not satisfied with their tickets.
Also it would be good to have different statistics for each customer. Like an average of the time their tickets are open, the average of their tickets ratings, etc. Specific data for a particular customer.

Thanks,

Vendor Response

by Metadot on October 01, 2015

Thank you for your review. Mojo Helpdesk has been completely redesigned and you can now enjoy the new user interface. Thanks, Mojo Team.

Mojo Review from LACMA

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I love our Mojo Help Desk, its so easy to manage and easy to access.
I wish in the reporting tool there was a way to export reports, if there is please let me know.
We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics.

Overall love the product.

Beyond my expectations

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was given the task of vetting out and ultimately finding a software system that would meet a good sized list of criteria set forth by our IT department and Senior Leadership. After reviewing multiple (20+) products, the search was narrowed down to 2. Due to the ease of use and affordability, Mojo won as a no brainer.
Initially learning the back end set up to a bit, but Jill was a huge help to me in that department. And there are some functions that would be helpful to our organization if it were customizable, but overall it really meets our needs.
We now have approximately 500 users at any given time using our helpdesk and it has been met with very positive feedback.
I would surely recommend!

Perfect solution for a School organization

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We were able to save several thousand dollars using Mojo over our previous CRM tool. The best thing about Mojo is the flexibility. We can customize a solution for how each school site wants to operate. We have been able to reduce email to the Help Desk by almost 80% as most users now submit tickets directly via Mojo.

My Mojo Experience

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Mojo Helpdesk for more than 2 years and love how easy it is to get my team on board to work with it. The updates over the the years have proven to be worth while. I typically use this product for small jobs and it does the job.

Good Price, Great Potential

Nov 20, 2014
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: We've been using the product for months now and we love the most of it but it's missing some key features that would make it awesome.

Mojo Review

Nov 20, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like Mojo. It is the second ticket system our company has used. It is fairly easy to use. You will need to setup on your own. I set a couple appointments to have someone review with me and they missed the appointment both times.

Good tool, over priced

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We really love the Mojo tool, use it pretty regularly in our operations.
Feel it's a little over priced for the simplicity of the concept, prob won't be long before we switch out for a competitor at a lower price. Would stay with Mojo if the price were less.
I realize this isn't the kind of review you're looking for, but you asked.

80% there

Nov 20, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: No doubt, Mojo Helpdesk has helped us organise what we need to do. But it can be frustrating to use because it takes ages to find a specific ticket in the system.

I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to. I need to see, for example, all tickets assigned yesterday by Alice to support staff Bob, ORDER BY date submitted.

The search returns results in a non-intuitive order. I would suggest by date submitted, but then the user should be able to order by by queue, date, submitted by, etc.

I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up.

When someone selects "urgent" or "emergency" there should be a popup that says, "Is this really urgent or are you being an asshole?" It could make the whole screen blink yellow and purple, maybe that would wake people up.

Other than that last paragraph it would be great to see those changes.

Fast and Simple

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Mojo Helpdesk for the last 3 years and the users find it easy . Thanks to make our life easier! :)

Google + SSO

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prompt response to our query even though its not a critical.

Mojo review

Nov 19, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a company based in India providing niche software solutions in engineering computing space and serve customers from US and Europe. We selected Mojo after evaluating 3 alternatives. We have been using it almost a year now. Overall comments are -

Pros:
1. Its easy to setup and easy to use
2. Customer service is excellent
3. We could create an ecosystem where each of our product has a group and there are customer groups having access to these multiple product groups. It has been working so well so far
4. We do not find any issue with overall workflow of the support system
5. Its a great product at a very competitive price

Cons:
1. Knowledge base feature can be improved. There should be easy way to upload the docs as PDFs or more formatting options within page creation
1.

Excellent product though we are just getting started with it

Nov 19, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have just started utilizing this product and intend to roll it out to our operations center and support staff next week. We are in the process of migrating from our own internally hosted Spiceworks server which has been a challenge to keep up with in light of our staff's heavy workloads. I am the primary administrator at this point and love the ease of use and customizability. I'm still working on understanding the various aspects of reporting which could be a bit more intuitive. In addition, I have not been able to figure out how to filter reporting based on custom fields. Essentially, I really think this is a fantastic product, very user friendly, but could use some work on the management portion. It is well worth the monthly fee and I shopped quite heavily.

Mojo Help Desk

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use.
No need to have professional training like others.
It is cheaper then competitors too.
It has great reporting too.

A review of Mojo Helpdesk

Nov 19, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one.

One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need.

We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work.

One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information.

Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question.

A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great.

But overall, Mojo Helpdesk has helped us track our projects more efficiently.

PCHelp @ MTG

Nov 19, 2014
4/5
Overall
4 / 5
Ease of Use

Comments: Not full 5 stars because of 2 main things:

1. An Android App is urgently needed.
2. Some settings are very difficult to find, a more simplified way to reach settings is also needed.

Good product overall.

Very functional for our needs

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have a small, 3-person Web Department which services hundreds of customers throughout our University and needed a solution to help us keep tasks prioritized and documented. After using Mojo Helpdesk for about five years, we have had no complaints as to functionality or availability. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you.

MOJO Help Desk Review

Aug 29, 2014
4/5
Overall
4 / 5
Ease of Use

Comments: MOJO Helpdesk has helped us streamline our order fulfillment process by allowing both our sales team and operations team to have a single location to submit, view, and communicate on orders. The ability to see order process in real time and receive instantaneous feed back on that order or to receive conformation of completion of an order has allowed each department to operate more efficiently. Sales reps now don't have to worry about where their orders are in the process, they can track their orders from the the moment of submission to completion. The operations department now can organize order request based upon date submission, rep or urgency. Plus with with the open access form of MOJO Helpdesk the work load can be monitored and evenly distributed among all the operations reps. MOJO Helpdesk has helped organize what was a tedious process while providing a sense of order and clarity.

Effective yet simple

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.

A few Pros : create tickets from email*, search prior tickets, access from anywhere, email of updates to requestors, prompt responses when support is needed.
*we configured our "emergency" voice mailbox to route messages to the ticket creator, thereby creating a ticket with a wave file attachment. Mojo then sends a notification to a gmail account , which forwards these emergency notifications to our phones (in case our internal system is the problem!)

Cons: it doesn't integrate easily with internal systems, though for us this a minor issue (there is an API but we haven't explored using it)

PS. Take a look at Montastic as well - simple, inexpensive monitoring of web servers.