Metadot

Mojo Helpdesk

4.5 / 5 65 reviews

Who Uses This Software?

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.


Average Ratings

65 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Metadot
  • www.mojohelpdesk.com
  • Founded 2006
  • United States

About Mojo Helpdesk

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!


Mojo Helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Mojo Helpdesk Reviews Recently Reviewed!


Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature.

Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Cons: Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now.
We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users.
Hoping these keeps spammers out for now.
Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago.

We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

Give Me My MOJO!!! Our orgainization has been using Mojo Helpdesk for years and love it!

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily integrates with Google G Suite.
Easy to setup and get running.
Customization of forms and ques is great! (We use it for Information Services and Facilities)
Agent and user management are easy.
Simple feed back from customers upon close.
My helpdesk staff love the MOJO score and always shooting for 100%!

Cons: Limited customize reporting. I know the data is there I just can't get to it. (ie. I want to look an agents MOJO for the whole year but can only pull up 30 days worth. Not every good for yearly evaluations.)
Can't connect Google sub domains.
No inventory or remote control options.

Overall: Tracking issues and time spent on issues were major benefits we got from it. Having customers being able to see what is happening with their issue is a major benefit as well.

This is a pretty good service over all.

Dec 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It provides a pretty good threaded conversation that helps us track how we are doing and that everyone gets the support they need.

Cons: From what I am told from end users, the emails they receive when we provide follow up questions, etc, are confusing/lack enough information. I have looked from their view and that is how it appears to me. I often do not hear from people when I pose a question back to them and they indicate it is because they did not see it and do not go back often to look at status. I know that is on the users to go look, but it would be great if they got a clear message with our response in the body of the email.

The application has been very reliable and easy to deploy across an organization.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons: Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Overall: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Handy, easy to use, economical, integrated Google support

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use (frontend & backend)
Multi-platform app support
Customized ticket forms, as many as you want
Handy knowledgebase portal supports FAQs, links, videos :-)
Some FAQ type formatting options
Knowledgebase content can be turned on/off for testing

Cons: Cannot copy or duplicate forms (for tweaking/repurposing)
Severely-limited appearance/branding options
A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

Overall: Workload accountability, job ticket queue management

I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available.

Cons: It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent.

Overall: Organization and ease of reporting the quantity of work being completed on a regular basis.

Great support ticket system & very user friendly

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very flexible and gives you the option of creating custom fields to use on your ticket forms. It has a great look and feel for end users. The ticket form setup is easy enough that even basic users can easily design and edit the forms.

Cons: The options can't be changed for most system fields. So while you can create a custom field to use in place of the system field, things like the priority indicators are useless if you don't use the system field.

We've been exceptionally happy with Mojo. Our staff uses it with ease!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to onboard and use! We've found Mojo to be exceptionally simple for all members of our staff to use! We had a simple transition to this system!

Cons: Nothing, I'm very happy! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important.

Overall: This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task.

Easy to use ticketing system.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Cons: With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Easy to implement ticketing system

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.

Cons: Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.

Overall: The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.

A review of Mojo Helpdesk

Nov 19, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one.

One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need.

We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work.

One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information.

Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question.

A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great.

But overall, Mojo Helpdesk has helped us track our projects more efficiently.

I have used this software for 15 years. It is simple to use, they have many plans, & it works well!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use, notifications are prompt, I can manage multiple clients with one portal. Clients seem to like it as well. Ticket #'s are useful.

Cons: I am not sure if there is an app, we use the web on our phones, also notifications could be a bit more informative. The software/system should help us keep better track of things that fall off the radar. We tried escalations, but it didn't seem to nail it.

Great

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It works well. The searching is ok but could be better. I like the ability to send out surveys after a ticket is marked as solved.

Cons: There is currently no ability to merge tickets. This is something that I consider essential, and if it wasn't mandated by my company that we use Mojo, I would not have considered it as an option because of this missing feature.

MoJo changed the world for our IT department!!!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That everyone in our school system has access to it, can take control of reporting problems, that every technician gets the tickets and can decide who will handle it best, the Mojo dashboard becomes our "to do list" for the day/week, and we can check the dashboard before leaving a location in case a new ticket has arrived!!!!

Great program that is easy to use and pulls great and reliable information. A lot of good phone #

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use and has given me the opportunity to make triple the amount of dials I was able to make with other programs.. The information is gives is also very reliable

Cons: If you are looking for a shiny and pretty dialer this is not the one. It is a very basic format. Other than that I love it.

Overall: Love mojo!

Indispensable tool for desktop support

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to customize forms to minimize user submission time. This has a allowed us to create several forms that the end use can select based on their situation and needs.

Cons: Customization is a powerful feature, but isn't always that intuitive. Learning curve can be steep for new users.

Overall: Rarely missing reports unlike an email solution

Mojo Helpdesk does everything we need it to do at a very affordable price.

Dec 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Google integration is a must for our organization. It allows us to make Mojo Helpdesk available to all of our staff members, in 12 locations, without any administrative setup or maintenance.

Cons: The renewal process when using a purchase order could be smoother. I have to open a ticket to request an invoice every year.

Capterra-loader

Solid Support Ticketing System

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Cons: I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.

Overall: A stable and reliable helpdesk ticketing system.

Capterra-loader

Does what a ticket system is supposed to do and is easy to use

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream

Cons: It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

Mojo Helpdesk keeps our IT department organized, and that keeps our users happy!

Dec 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.

Cons: Searching is a little counter-intuitve, but it works OK. Because we're a Windows/Active Directory/365 shop, the fact that it is based on Google could be considered a drawback.

Great software for a great value. Great work order and services request system

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web based.
Ties into Google Suite.
Multiple forms, ques and routing available.
Great customer service.

Cons: Reporting is not the best.
Only 1 Month of an employees Mojo (customer ratings) can be pulled up in the report.
Can only associate with 1 Google domain.

Overall: Simple web based work order system

Helpdesk works quite well though there are couple of limitations that really should not be.

Dec 12, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple and easy to use.
Having minimum number of characters for Pros goes against simple and easy

Cons: There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

We have used Mojo desk for about two years now and our user find it supper easy to use,

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: New users only need a login, most are able to use it with little to no instructions. The feed back we get allows us to see our internal IT team are doing

Cons: it would be nice to see the older support tickets displayed with a date if they have been open for more than 2 weeks

Overall: it has helped us formalize our support system and really see what issue are happening, when and help us figure out why

Mojo rocks! It is the most versatile product I've found.

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mojo has the capability to be more than just a technical troubleshooting helpdesk. We use it for academics in our online courses as well as in our counseling offices.

Cons: I wish the console had more customization features as to how it looks to the end user. (Just aesthetics, not functionality.)

Overall: This software streamlines communications with our students.

Outstanding. Quick set up and configuration, easy to use, well received by staff.

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent value, easy to implement, administer, and use. Just works. I set up and used Request Tracker for years, back in the day. This offers similar functionality with far less pain.

Cons: Some missing features: Merge tickets, for example. A few other small annoyances: I wish that email about a ticket included the ticket title instead of just a ticket number. Users struggle with logging in to the web interface when they need it.

Overall: Outstanding, inexpensive help desk software. Meets our needs.

Mojo has made our help desk both simple and efficient with very clever features

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup
Can be accessed from anywhere
Easy to follow layout
Instant response when logs are made
Great reporting tools

I implemented Mojo for our organization and still serve as the administrator.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use for both the agent and the end user. Our organization has a lot of technologically deficient staff and we have never had a complaint that it was hard to use.

Cons: I would like to have more options to report out on historical tickets. Right now we are limited to 30 day increments, but I want to see lifetime records.

Overall: We have a small team that serve as "agents", but it has made coordinating and tracking tickets much easier for us.

Very happy we decided to go with this tool for our helpdesk

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, easy to administrate, easy for technicians to view and work on tickets, easy for end users to enter tickets, very affordable

Cons: I wish there was AD integration. We could then automate the addition of new users and deletion for users who have left the company

Site is easy to navigate and keeps tickets manageable.

Dec 11, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ability to respond to more than just ticket creator. I also like the stark layout that isn't cluttered with unnecessarily distracting graphic design.

Cons: When tickets have been closed/reassigned, linking from email takes me to an empty page instead of to ticket details.

Easy, budget friendly, works for a team support setup.

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Google integration for our users is key to making the process easy enough to get most people to use it.

Cons: Triggers become cumbersome to setup and the number of emails could have additional options to limit. The iOS app needs a facelift and better google integration.

Capterra-loader

Good product. Very good value for a ticket system (good features and price balance)

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has the key features needed for a ticket system. Easy to use. Very affordable. Some other ticket systems may have additional advanced features but they tend to be much more expensive.

Cons: I don't have any cons related to this specific software, but most ticket systems in general tend to focus on support as a separate activity than CRM. For one of my companies, we moved to a system that tries to combine both CRM and Ticketing. Not all businesses need this combination.

Mojo Helpdesk is great for creating and tracking tickets.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The interface is simple and easy to use with lot of customization options to allow you to create ticket categories.

Cons: An easy way of being able to tie tickets into Google Calendar would be nice for tracking tickets that have deadlines.

Capterra-loader

Best app for the price

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: user interface is simple
Ability to track man hours per ticket
Triggers and rules
Customer service

Cons: Inability to create child Tickets
Ticket progress status options are not customizable.
Attaching of documents is possible, but data storage on your own servers is not allowed so you must pay high fees to store your own documents.

Overall this has been a great tool for us. We use it for keeping track of marketing project requests

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to create forms and tickets easily. I am the manager so I also like being able to place tickets on my watch list to keep up with them.

I have used MHD for a year and a half and it works ok. We like it in general.

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cool admin interface.
Easy ticket administration.
Fast and reliable.
Cool triggers.
Easy exporting tools.

Cons: For normal users, the UI could be better, you could improve the UI (ticket users) and make it better.
The email field is not the same that the cc email field suggestion features in the admin section.
No control events programming (if the user clicks on an option, we can not open a specific control or we can not make visible a specific control if a user event or option occurs).

Overall: IT administration.

Easy to set up and use.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Single sign-on with Google integration.
Lot s of customization features.
Up-time is exceedingly reliable.
User friendly.

Cons: No option to mass print tickets by assigned agent.
Mobile app is not responsive.
Advance search is complex.

Overall: Simple, easy to use solution that meets all of our needs.

80% there

Nov 20, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: No doubt, Mojo Helpdesk has helped us organise what we need to do. But it can be frustrating to use because it takes ages to find a specific ticket in the system.

I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to. I need to see, for example, all tickets assigned yesterday by Alice to support staff Bob, ORDER BY date submitted.

The search returns results in a non-intuitive order. I would suggest by date submitted, but then the user should be able to order by by queue, date, submitted by, etc.

I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up.

When someone selects "urgent" or "emergency" there should be a popup that says, "Is this really urgent or are you being an asshole?" It could make the whole screen blink yellow and purple, maybe that would wake people up.

Other than that last paragraph it would be great to see those changes.

Awesome product! User friendly, simple, clean line and effective to our needs.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple in design. User Friendly. Ticket assignment. Also, that it is integrated with google mail. I can't speak about customer support because I have not need to use that feature.

Cons: I would like a reminder email if ticket has not be resolved. In addition how long you can set the reminder hourly, daily, weekly, or monthly.

Overall: No paper tickets all electronic. User friendly for people who are not computer savvy.

MOJO Help Desk Review

Aug 29, 2014
4/5
Overall
4 / 5
Ease of Use

Comments: MOJO Helpdesk has helped us streamline our order fulfillment process by allowing both our sales team and operations team to have a single location to submit, view, and communicate on orders. The ability to see order process in real time and receive instantaneous feed back on that order or to receive conformation of completion of an order has allowed each department to operate more efficiently. Sales reps now don't have to worry about where their orders are in the process, they can track their orders from the the moment of submission to completion. The operations department now can organize order request based upon date submission, rep or urgency. Plus with with the open access form of MOJO Helpdesk the work load can be monitored and evenly distributed among all the operations reps. MOJO Helpdesk has helped organize what was a tedious process while providing a sense of order and clarity.

Effective yet simple

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.

A few Pros : create tickets from email*, search prior tickets, access from anywhere, email of updates to requestors, prompt responses when support is needed.
*we configured our "emergency" voice mailbox to route messages to the ticket creator, thereby creating a ticket with a wave file attachment. Mojo then sends a notification to a gmail account , which forwards these emergency notifications to our phones (in case our internal system is the problem!)

Cons: it doesn't integrate easily with internal systems, though for us this a minor issue (there is an API but we haven't explored using it)

PS. Take a look at Montastic as well - simple, inexpensive monitoring of web servers.

The software is good.

Dec 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: MojoHelpdesk have some pros, like you easily can create a form in seconds. The triggers and automations are fantastic too.

Mojo review

Nov 19, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a company based in India providing niche software solutions in engineering computing space and serve customers from US and Europe. We selected Mojo after evaluating 3 alternatives. We have been using it almost a year now. Overall comments are -

Pros:
1. Its easy to setup and easy to use
2. Customer service is excellent
3. We could create an ecosystem where each of our product has a group and there are customer groups having access to these multiple product groups. It has been working so well so far
4. We do not find any issue with overall workflow of the support system
5. Its a great product at a very competitive price

Cons:
1. Knowledge base feature can be improved. There should be easy way to upload the docs as PDFs or more formatting options within page creation
1.

Excellent product though we are just getting started with it

Nov 19, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have just started utilizing this product and intend to roll it out to our operations center and support staff next week. We are in the process of migrating from our own internally hosted Spiceworks server which has been a challenge to keep up with in light of our staff's heavy workloads. I am the primary administrator at this point and love the ease of use and customizability. I'm still working on understanding the various aspects of reporting which could be a bit more intuitive. In addition, I have not been able to figure out how to filter reporting based on custom fields. Essentially, I really think this is a fantastic product, very user friendly, but could use some work on the management portion. It is well worth the monthly fee and I shopped quite heavily.

Good workflow for tickets but few functionality profiles and messaging policies

Dec 12, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Good workflow for tickets. Ticketing is somehow agile process, and clients interaction has been successful. Good reporting

Cons: Few functionality profiles and messaging policies. Emailing must be avoided for users and only might be for administrators.

Mojo interface and usage

Nov 20, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I think the interface should be improved, seems old.
As a manager I can say; The tickets management is OK, but the ways to get statistics data out of our tickets resolutions is not practical.
I wish I could easily get data about how my technicians are responding the requests, get a type of warning when a ticket is open for a long time, get a warning when a customer is not satisfied with their tickets.
Also it would be good to have different statistics for each customer. Like an average of the time their tickets are open, the average of their tickets ratings, etc. Specific data for a particular customer.

Thanks,

Vendor Response

by Metadot on October 01, 2015

Thank you for your review. Mojo Helpdesk has been completely redesigned and you can now enjoy the new user interface. Thanks, Mojo Team.

Beyond my expectations

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was given the task of vetting out and ultimately finding a software system that would meet a good sized list of criteria set forth by our IT department and Senior Leadership. After reviewing multiple (20+) products, the search was narrowed down to 2. Due to the ease of use and affordability, Mojo won as a no brainer.
Initially learning the back end set up to a bit, but Jill was a huge help to me in that department. And there are some functions that would be helpful to our organization if it were customizable, but overall it really meets our needs.
We now have approximately 500 users at any given time using our helpdesk and it has been met with very positive feedback.
I would surely recommend!

Some of the best software on the market at an unbelievably fair price!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My team's ability to create tickets and ensure that they are finished. For example, we can use this to track changes that need to be made to the website or for IT ticketing.

Cons: It would be great if there were a mobile application that had all of the functionality of the app on the desktop or if the program wholly integrated with gmail.

A great tool for managing customer support work

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc.

Cons: I do feel there is something in this which i do not like. The product works well and is very affordable.

Very functional for our needs

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have a small, 3-person Web Department which services hundreds of customers throughout our University and needed a solution to help us keep tasks prioritized and documented. After using Mojo Helpdesk for about five years, we have had no complaints as to functionality or availability. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you.

Easy to use

Nov 20, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site is easy to use. Great way to keep track of our items that need to be troubleshooted. One thing I don't like is that once a ticket is solved or closed, it pops back up on my screen after closing. I think it didn't do that a while back but has started too in the past year or so. It an annoyance rather than a huge issue. Other than that, I've had to issues. Overall, it works great for our company.

Precisely what we needed, and top notch customer support

Jan 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed a way to track calls, but not in the "every caller is a user" help desk way. I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk. They helped us configure it to our specifications, showed us how to use it, and we went on from there without looking back. The service is inexpensive and easy to use.

Perfect for our business!

Nov 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing.

Tech Support is great to work with as well. Very friendly and had my problem solved in no time.

Mojo Review from LACMA

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I love our Mojo Help Desk, its so easy to manage and easy to access.
I wish in the reporting tool there was a way to export reports, if there is please let me know.
We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics.

Overall love the product.

Good tool, over priced

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We really love the Mojo tool, use it pretty regularly in our operations.
Feel it's a little over priced for the simplicity of the concept, prob won't be long before we switch out for a competitor at a lower price. Would stay with Mojo if the price were less.
I realize this isn't the kind of review you're looking for, but you asked.

Perfect solution for a School organization

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We were able to save several thousand dollars using Mojo over our previous CRM tool. The best thing about Mojo is the flexibility. We can customize a solution for how each school site wants to operate. We have been able to reduce email to the Help Desk by almost 80% as most users now submit tickets directly via Mojo.

Fits the Bill

Nov 20, 2014
4/5
Overall
4 / 5
Customer Support

Comments: Easy to set up and use, the product filled my need for a straightforward help desk ticketing product for a subset of clients, and the consultants who handle them. Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.

My Mojo Experience

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Mojo Helpdesk for more than 2 years and love how easy it is to get my team on board to work with it. The updates over the the years have proven to be worth while. I typically use this product for small jobs and it does the job.

Mojo Review

Nov 20, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like Mojo. It is the second ticket system our company has used. It is fairly easy to use. You will need to setup on your own. I set a couple appointments to have someone review with me and they missed the appointment both times.

PCHelp @ MTG

Nov 19, 2014
4/5
Overall
4 / 5
Ease of Use

Comments: Not full 5 stars because of 2 main things:

1. An Android App is urgently needed.
2. Some settings are very difficult to find, a more simplified way to reach settings is also needed.

Good product overall.

Almost there...

Nov 20, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: In a world, where mobile computing devices are on the rise... Mojo has no presence. Where are your iOS & Android apps? The competition has it, so why Doesn't Metadot? Also, your web applet is of little value.

Good Price, Great Potential

Nov 20, 2014
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: We've been using the product for months now and we love the most of it but it's missing some key features that would make it awesome.

Mojo Help Desk

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use.
No need to have professional training like others.
It is cheaper then competitors too.
It has great reporting too.

Fast and Simple

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Mojo Helpdesk for the last 3 years and the users find it easy . Thanks to make our life easier! :)

Awesome product

Nov 20, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the helpdesk, we've been using it for over 4 years and our customers love it.

Google + SSO

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prompt response to our query even though its not a critical.