# Mojo Helpdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mojo Helpdesk the right Help Desk solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128650/Mojo-Helpdesk/reviews --- Mojo Helpdesk 4.4 (74) [View alternatives](https://www.capterra.com/p/128650/Mojo-Helpdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mojo Helpdesk Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LT Laura T Educational TechnologistHigher Education, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It loads fast, requires no training really to pick up and start using because the design is really intuitive.“ May 27, 2022 Nupur W Director, Client SuccessManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “Also, we were able to contact support and connect with them to share our issues.“ March 23, 2021 Nupur W Director, Client SuccessManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “They addressed one of the problems in their very next release update which was impressive.“ March 23, 2021 Nupur W Director, Client SuccessManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “Great value for money.“ March 23, 2021 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martin M. Manager, Information Technology Services Used the software for: 2+ years ### "Does what a ticket system is supposed to do and is easy to use" December 11, 2017 5.0 Pros Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream Cons It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time Review Source Response from Metadot October 7, 2019 Thank you for your review. VR Verified Reviewer Director, Client Success Management Consulting Used the software for: 1-2 years ### "Easy to use" March 23, 2021 5.0 Overall it has been very easy to set up, use and onboarding everyone. Great value for money. Pros Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive. Cons Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Ravetree](https://www.capterra.com/p/160262/Ravetree/) Reason for choosing Mojo Helpdesk Almost all features were available that we had in FreshService but at a discounted agent price. So it was cost-effective. Switched from [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Pricing Review Source MG Marshet G. General Manager Hospital & Health Care Used the software for: 1-2 years ### "Mojo Help Desk is Dishonest" March 31, 2025 1.0 We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt. Pros I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails Cons Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The company we worked with wanted to use Mojo Review Source PS Patrick S. IT Manager Hospital & Health Care Used the software for: 6-12 months ### "Simple without many frills" August 23, 2025 4.0 It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate. Pros It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble. Cons There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API. Review Source VR Verified Reviewer Executive Vice President Used the software for: 2+ years ### "Easy to implement ticketing system" December 5, 2017 4.0 The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it. Pros Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful. Cons Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities. Review Source Jeremy P. Technology Manager Education Management Used the software for: 2+ years ### "Solid Support Ticketing System" December 6, 2017 5.0 A stable and reliable helpdesk ticketing system. Pros It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance. Cons I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details. Review Source DC Dennis C. Library/Media Tech, IT Support Tech Used the software for: 2+ years ### "Handy, easy to use, economical, integrated Google support" December 11, 2017 5.0 Workload accountability, job ticket queue management Pros Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing Cons Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice Review Source Mathew G. Founder, CEO, Chief Experience Designer Used the software for: 2+ years ### "Good product. Very good value for a ticket system (good features and price balance)" December 5, 2017 4.0 Pros Has the key features needed for a ticket system. Easy to use. Very affordable. Some other ticket systems may have additional advanced features but they tend to be much more expensive. Cons I don't have any cons related to this specific software, but most ticket systems in general tend to focus on support as a separate activity than CRM. For one of my companies, we moved to a system that tries to combine both CRM and Ticketing. Not all businesses need this combination. Review Source Carlos V. Assistant Director Laboratory Information Systems Hospital & Health Care Used the software for: 6-12 months ### "Best app for the price" December 6, 2017 4.0 Pros user interface is simple Ability to track man hours per ticket Triggers and rules Customer service Cons Inability to create child Tickets Ticket progress status options are not customizable. Attaching of documents is possible, but data storage on your own servers is not allowed so you must pay high fees to store your own documents. Review Source Caleb O. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Mojo Helpdesk Review" November 11, 2019 4.0 The availability of numerous options when obtaining ticket details is fascinating! Pros Mojo Helpdesk helps to manage customer support issues efficiently. You can create automated ticket responses, custom email templates, and time tracking. It also offers a fantastic dashboard. Cons The team can work to make Mojo a better product. The customisation process can be daunting and overwhelming Review Source TE Todd E. Director of Technology Primary/Secondary Education Used the software for: 2+ years ### "Mojo Helpdesk keeps our IT department organized, and that keeps our users happy!" December 6, 2017 4.0 Pros It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding. Cons Searching is a little counter-intuitve, but it works OK. Because we're a Windows/Active Directory/365 shop, the fact that it is based on Google could be considered a drawback. Review Source BH Brandelyn H. Online Learning Coordinator E-Learning Used the software for: 1-2 years ### "Mojo rocks! It is the most versatile product I've found." December 5, 2017 5.0 This software streamlines communications with our students. Pros Mojo has the capability to be more than just a technical troubleshooting helpdesk. We use it for academics in our online courses as well as in our counseling offices. Cons I wish the console had more customization features as to how it looks to the end user. (Just aesthetics, not functionality.) Review Source JB Jordan B. Technology Assistant Used the software for: 1-2 years ### "Site is easy to navigate and keeps tickets manageable. " December 11, 2017 4.0 Pros Ability to respond to more than just ticket creator. I also like the stark layout that isn't cluttered with unnecessarily distracting graphic design. Cons When tickets have been closed/reassigned, linking from email takes me to an empty page instead of to ticket details. Review Source Response from Metadot October 7, 2019 Thank you for your review. LC Larry C. Sr IT Manager Used the software for: 1-2 years ### "Very happy we decided to go with this tool for our helpdesk " December 5, 2017 4.0 Pros Easy to set up, easy to administrate, easy for technicians to view and work on tickets, easy for end users to enter tickets, very affordable Cons I wish there was AD integration. We could then automate the addition of new users and deletion for users who have left the company Review Source AP Amanda P. Marketing Manager Used the software for: 1-2 years ### "Overall this has been a great tool for us. We use it for keeping track of marketing project requests" December 11, 2017 5.0 Pros The ability to create forms and tickets easily. I am the manager so I also like being able to place tickets on my watch list to keep up with them. Review Source KW Ken W. CTO Used the software for: ### "80% there" November 20, 2014 4.0 No doubt, Mojo Helpdesk has helped us organise what we need to do. But it can be frustrating to use because it takes ages to find a specific ticket in the system. I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to. I need to see, for example, all tickets assigned yesterday by Alice to support staff Bob, ORDER BY date submitted. The search returns results in a non-intuitive order. I would suggest by date submitted, but then the user should be able to order by by queue, date, submitted by, etc. I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up. When someone selects "urgent" or "emergency" there should be a popup that says, "Is this really urgent or are you being an asshole?" It could make the whole screen blink yellow and purple, maybe that would wake people up. Other than that last paragraph it would be great to see those changes. Review Source JD Jason D. Franchise Ticket Manager Used the software for: ### "MOJO Help Desk Review" August 29, 2014 4.0 MOJO Helpdesk has helped us streamline our order fulfillment process by allowing both our sales team and operations team to have a single location to submit, view, and communicate on orders. The ability to see order process in real time and receive instantaneous feed back on that order or to receive conformation of completion of an order has allowed each department to operate more efficiently. Sales reps now don't have to worry about where their orders are in the process, they can track their orders from the the moment of submission to completion. The operations department now can organize order request based upon date submission, rep or urgency. Plus with with the open access form of MOJO Helpdesk the work load can be monitored and evenly distributed among all the operations reps. MOJO Helpdesk has helped organize what was a tedious process while providing a sense of order and clarity. Review Source AR Austin R. Project Manager Used the software for: ### "Excellent product though we are just getting started with it" November 19, 2014 5.0 We have just started utilizing this product and intend to roll it out to our operations center and support staff next week. We are in the process of migrating from our own internally hosted Spiceworks server which has been a challenge to keep up with in light of our staff's heavy workloads. I am the primary administrator at this point and love the ease of use and customizability. I'm still working on understanding the various aspects of reporting which could be a bit more intuitive. In addition, I have not been able to figure out how to filter reporting based on custom fields. Essentially, I really think this is a fantastic product, very user friendly, but could use some work on the management portion. It is well worth the monthly fee and I shopped quite heavily. Review Source JB Julen B. Development Engineer Industrial Automation Used the software for: 1-2 years ### "Good workflow for tickets but few functionality profiles and messaging policies" December 12, 2017 3.0 Pros Good workflow for tickets. Ticketing is somehow agile process, and clients interaction has been successful. Good reporting Cons Few functionality profiles and messaging policies. Emailing must be avoided for users and only might be for administrators. Review Source Response from Metadot October 7, 2019 Thank you for your review. DY David Y. President Used the software for: ### "Fits the Bill" November 20, 2014 4.0 Easy to set up and use, the product filled my need for a straightforward help desk ticketing product for a subset of clients, and the consultants who handle them. Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution. Review Source CH Christopher H. Director of IT Used the software for: ### "Precisely what we needed, and top notch customer support" January 14, 2016 5.0 We needed a way to track calls, but not in the "every caller is a user" help desk way. I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk. They helped us configure it to our specifications, showed us how to use it, and we went on from there without looking back. The service is inexpensive and easy to use. Review Source TR Ted R. Executive Administrator Used the software for: ### "Good tool, over priced" November 20, 2014 5.0 We really love the Mojo tool, use it pretty regularly in our operations. Feel it's a little over priced for the simplicity of the concept, prob won't be long before we switch out for a competitor at a lower price. Would stay with Mojo if the price were less. I realize this isn't the kind of review you're looking for, but you asked. Review Source IH Ian H. President Used the software for: ### "Mojo Review" November 20, 2014 4.0 I like Mojo. It is the second ticket system our company has used. It is fairly easy to use. You will need to setup on your own. I set a couple appointments to have someone review with me and they missed the appointment both times. Review Source ML Mahmood L. IT Director Used the software for: ### "Mojo Help Desk " November 19, 2014 5.0 Easy to use. No need to have professional training like others. It is cheaper then competitors too. It has great reporting too. Review Source AG Abhi G. Founder Used the software for: ### "Awesome product" November 20, 2014 5.0 Love the helpdesk, we've been using it for over 4 years and our customers love it. Review Source Similar Products Featured