# TicketingHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketingHub the right Event Booking solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128655/TicketingHub/reviews --- TicketingHub 4.9 (40) [View alternatives](https://www.capterra.com/p/128655/TicketingHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketingHub Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews CG Chris G Web Designer / Software DevComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The system is growing also in the right places with a growing api base for connecting to major OTA's.“ March 1, 2022 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Used the software for: 6-12 months ### "The best ticketing system out there!" April 24, 2018 5.0 Pros Really fantastic platform for any kind of event and ticket combination. I've thrown almost every scenario at the system and the team - they both passed with flying colours! Cons Nothing I can think of - the team were really supportive when we had minor issues with tracking and Google Tags (even helping us build an add on so the script could work smoothly within an iframe). Review Source AP Alan P. Director Hospitality Used the software for: 6-12 months ### "Disruptive Booking Platform - Now is the time to join" March 11, 2026 5.0 It is rare that you get to work with technology partners at the start of their journey. TicketingHub is young but mighty and the \[sensitive content hidden\] is your direct account manager. When he says he will work with you to help you succeed he means it and it is not an empty promise. As well as offering a very cost effective solution the software is fit for purpose and developing rapidly. Now is the time to join while the company is so responsive and offering such a competitive price. Pros Value for Money - We switched and saved 50% on our transaction costs. Customer Support - The software was updated after our initial staff feedback within a week. For a small company we have never had that level of customer service. Booking and Payment - The ability to make payment requests tied to each booking saves time and energy reconciling payments. Event Ticketing - We run activities 7 days a week and have had no issues managing tickets, rebookings and QR code check-ins. Cons Software Age - The platform is still a bit young and needs time to work out the UI and some system issues. That said it is workable and the \[sensitive content hidden\] is implementing changes according to live feedback. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Price and lack of support from FareHarbour. TicketingHub is under half the cost. Review Source VR Verified Reviewer People Business Partner Marketing and Advertising Used the software for: Less than 6 months ### "Client Service at your door! Great system" December 6, 2018 4.0 Pros This is another platform I trialled when trying to sell my event tickets. This was so simple to use and they even give you free demos. I find their customer service skills outstanding as they walk you through everything. I can check my traffic but also repeat customers which helps me build my brand. Cons I dont think i can fault it as I havent come across any problems as such. Everything is open and visible so you know what you are getting. Review Source HJ Hannah J. Director Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent customer service! " March 28, 2025 5.0 Really good. It’s refreshing to have a service that actually has good customer service. Pros This is the service that gives me everything I need. The customer service is also excellent. Live chat is incredibly useful and has helped me to ensure the set up is just what I want for our business. \[sensitive content hidden\] has helped us a lot - I really appreciate it! Cons It was a bit faffy initially but like anything, when you know how it works it’s great. Their customer service has always been quick to answer any questions I couldn’t figure out. Alternatives considered [Beyonk](https://www.capterra.com/p/236278/Beyonk/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Bookit](https://www.capterra.com/p/22687/Bookit/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketingHub It gave us the functionality we needed for our business without high fees or long contracts. Review Source RC Rob C. Design & Marketing Wine and Spirits Used the software for: 6-12 months ### "Simplify and streamline ticketing from front and back" June 26, 2019 5.0 We abolished paper records, paper vouchers and fuel miles from having to deliver hard copy vouchers. We also passed on the savings from postage and printing costs. rep and his team worked tirelessly to get the system implemented on our website. Time was spent with me and other staff, screen sharing and working through script and code to get everything working. Transferring existing bookings and vouchers over from our old system. Training and explanation were available at every turn and the service feels very personal. Pros The customisation is unparalleled and very easy to learn. Cons The software has increased our ticket and voucher sales, so it's given our tour guides extra work. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We were effectively using a combination of Eventbrite and a custom cart on our website for selling vouchers and making card bookings or redeeming the vouchers. This meant keeping paper records and running three systems, with plenty of room for human error or abuse. TicketingHub takes everything and combines it into one system, a clean CMS, booking system and even messaging and broadcasting, with the added benefit of plugging into whatever payment system you use and even integrating with your third party calendar. Review Source AD Andreas D. Director Marketing and Advertising Used the software for: 6-12 months ### "Best ticketing system that exists on planet earth." June 24, 2022 5.0 Pros Everything about it rocks. From the developers who are always there to help you with any query, to the easy accessibility of the system and set up. Cons There was nothing I didn't like about this software. Switched from [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) More freedom to customize products and a ton of extra features coming in all the time! Review Source DB Daniel B. CEO Hospitality Used the software for: Less than 6 months ### "Great, flexible with great support from the team!" October 1, 2019 5.0 I run a free walking tours, and they help me getting booking online, through our website. Pros The system is very flexible, and the team helped me with some customization so it fits exactly my need. Great help of the team. I'm super happy with them. Cons Ease of use.... can be easier :) Terms that are not common in the ticketing/booking world. But once you get use to it...it's ok. and I know they are working all the time to make it even more simple. Alternatives considered [TuriTop](https://www.capterra.com/p/153897/TuriTop/) Reason for choosing TicketingHub The other tool was not ready for Heb, and the support was annoying and not pleasant to work with. slow, and they didn't do the extra mile for me. It felt like they don't want me as a customer. Once they got my money they become very bad. Review Source EPR Elm Park R. Founder Sports Used the software for: 1-2 years ### "Very good Just try yourself and see" April 10, 2025 5.0 Very good and smooth to talk too. Highly recommended Pros \[sensitive content hidden\] always on it quick and smooth no joke try yourself!!! Cons LOL probably the look of it need bit of update cant lie and maybe fee Review Source SS Shontel S. Customer service Retail Used the software for: Less than 6 months ### "Will use again " June 4, 2025 5.0 I enjoyed it , I definitely would recommend and use again . May be great for starter businesses as well. Pros Simple to use , free demos and access to a lot of selling and traffic information which helps me with developing marketing plans and target my customer profile. Cons I don't have anything negative to say as the customer service was awesome and it was fairly easy to maneuver. Review Source CG Chris G. Web Designer / Software Dev Computer Software Used the software for: 6-12 months ### "The Most Underrated Booking System 4 Day Tour Operators" March 1, 2022 5.0 Exceptional, customer service is the better than you would expect, from getting started and setup fast to general random questions about functionality at 9pm on a Saturday night the team reply fast. The system is growing also in the right places with a growing api base for connecting to major OTA's. I also know a POS ticketing system is in development, we also can now track affiliate sales with ease and commissions with this system. Pros Great booking widget, fast checkout - it also does not kill your page load speed in comparison to other booking widgets while loading . Flexible pricing, depending on your booking volumes they seem flexible. No more overbooking we can keep a track of all sales from many channels with ease and affiliate sales. Cons No negatives to report as of yet, this is rare for me as I am a real stickler. Reason for choosing TicketingHub I had free trails with each and everyone of them, I literally spent 1 month on each testing and playing around with them. Bokun was the worst for killing the page speed of website when set it up, it made 60 http requests - the booking experience was 6/10 at best and consisted of an iframe, which is glitchy on different screensizes - so poor booking experience. They also changed there pricing 3 times that month. Rezdy way to expensive and to be fair again an ugly booking widget that looks like it was made in 1990, we looked at rezgo as well and found that you need to actually embed there entire booking page as you could not use there widget as a standalone product for embeding on your existing web page,so you would be restricted to there one layout - no customisation, they also do not support sites and you need to use a popular CMS. We also found this system expensive and overly complex to setup. Fareharbour was to expensive and again a horrible booking experience with a popup iframe that asks way to many questions. The booking experience of any reservation system will seriously effect how much revenue you make, we have seen major growth since using Ticketing hub and less abandoned checkouts through its ease of use. Review Source MS Manuel S. Administrativo Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Correcta gestión de viajes y eventos" November 10, 2023 4.0 Pros La facilidad para adquirir boletos y reserva de tours online Cons La web en dispositivos móviles va algo lenta Review Source DS Dmitri S. Used the software for: ### "Great understanding of customers needs! " November 17, 2015 5.0 We joined TicketingHub to avoid our customers being redirected to third party sites for ticket purchasing. We have found it to be a very comprehensive and reliable solution, allowing us to keep our branding throughout the purchase process. Review Source MS Morten S. Used the software for: ### " Time Saver!" November 16, 2015 5.0 Easier for me to use. Didn't have to set up the same recurring events again and again. Saves me so much time. Review Source NT Nikos T. Used the software for: Less than 6 months ### "Simple, fast and amazing" August 1, 2016 5.0 Carl is doing a great job there. The service offered is excellent and the support is always fast and accurate. Review Source Pierluigi B. autista Environmental Services Used the software for: 6-12 months ### "semplificare la vendita degli eventi" October 9, 2024 5.0 TicketingHub e' una delle migliori soluzioni per la vendita diretta di biglietti o per la prenotazione a eventi. Questo software ti permette facilmente di vendere biglietti attraverso vari canali ma gestendo il tutto da un singolo software con facilita e aumentando esponenzialmente le vendite dei propri servizi. Pros Apprezzabile la capacita di vendita di biglietti in attraverso diversi canali. E' possibile vendere biglietti direttamente dai propri social network dal proprio sito internet con facilita'. Cons Forse l'unica vera pacca e' la lentezza nel servizio clienti ma la cosa e' comunque risolvibile. Vero che se si ha una emergenza non si puo certo aspettare troppo. Review Source VR Verified Reviewer Sales Manager Business Supplies and Equipment Used the software for: I used a free trial ### "Per semplificare la gestione degli eventi e la vendita dei biglietti" June 17, 2024 3.0 Ticketing Hub è una buona soluzione per la gestione di eventi che prevedono prenotazione e vendita di biglietti online. La sua integrazione omnicanale è particolarmente vantaggiosa, permettendo di raggiungere un pubblico ampio attraverso vari canali di vendita e un'unica piattaforma. Pros Ho apprezzato molto la capacità di integrare la vendita dei biglietti attraverso diversi canali. Infatti è possibile vendere biglietti direttamente tramite il proprio sito e social network. Questa funzionalità omnicanale assicura che i biglietti siano facilmente acquistabili, aumentando la visibilità e la possibile di vendita sui canali già "caldi". Cons Ho avuto qualche difficoltà con l'assistenza clienti, che ho trovato lenta e non all'altezza delle richieste. In caso di problemi tecnici o necessità di supporto urgente, non vorrei dover attendere tempi di risposta lunghi, il che può essere frustrante soprattutto in prossimità di eventi importanti. Review Source DS Dylan S. Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Outstanding value and customer support" January 20, 2022 5.0 This is a very useful and practical platform that allows us to efficiently manage our schedule and operations. Highly recommended. Pros The value for money on this platform is outstanding, especially when you consider the flexibility of the platform and the neat integration within a website. Cons Future improvements can include the scheduling of guides to tours, notifications to guides together with a more comprehensive reporting dashboard. Review Source LB Lisa B. Managing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Why look anywhere else?" November 8, 2021 5.0 Having all the past data has proved to be extremely valuable for our business. We can prove every journey is cost effective by having real-time passenger numbers, we can communicate with our customers really easily and our relationship with third party resellers is stronger because we have a simple, transparent booking system. Pros This system is uncomplicated, logical and intelligent. It solves multiple issues for a Tourism based Transport company like ours. Cons It would be good if customers could modify their own booking - I understand this feature / a similar feature will be arriving soon. Review Source SR Sam R. Director Arts and Crafts Used the software for: 2+ years ### "Excellent Ticketing Platform, Highly Recommended" July 12, 2023 5.0 Pros I've used Ticketinghub since 2014 for events ranging from walking tours to large international conferences. I haven't used even half of the many features it has, and have still found it always does just what I need. On top of that, \[sensitive content hidden\] and the team behind it are always very responsive to queries, and offer great advice on how to improve and streamline its use. They are also constantly making improvements and truly listen to customer feedback within this process.As a result of my experience with Ticketinghub, I have regularly recommended it to others planning events, and would do the same to you. Cons Sometimes there are almost too many features. Review Source OM Oliver M. Executive Director Hospitality Used the software for: 2+ years ### "One of the best system for my companies needs. " June 20, 2019 5.0 Overall its been been an invaluable tool and system for my business, helping us both grow and expand. Pros We have used Ticketinghub for a number of years because their system fits perfectly with our needs for selling tickets globally; at a very fair price point. We have been with them almost from the start and although we have looked at other competitors, we have always stayed due to the constant software updates that has matched our growth. They have amazing customer service as well. I highly recommend. Cons Sometimes updates can be a little slow but they have always come through in the end and been significant improvements. The system they have now is now top class. Review Source AP Alex P. Product Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Customer focus!" June 18, 2019 5.0 Pros First and foremost, the TicketingHub customer service team is superb - always available to help and the motto: no question is too dumb! The software itself it great, very intuitive with a simple yet effective interface that allows us to sell our products, do some upselling, connect via API with our preferred suppliers and use several payment processors as well. Cons What I like the least is something they're working on as we speak which are bespoke improvements for a particular part of our business. Review Source Response from TicketingHub June 21, 2019 Thank you Alex for such a kind review. We're definitely working on these improvements. The Ticket Guru. LE Luke E. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Absolutley Great" June 25, 2019 5.0 Absolutely fantastic! Affordable and great support/customer service. Pros This ticketing system is very versatile and will let you do almost anything you can think of. They have exceptional customer support and seem to know their customers by name so if you have any trouble at all just give them a call and the'll sort it out. No monthly fees, you just pay as a % of the bookings. Absolutely great. Cons It can be hard to get your head around as one or two bits aren't overly intuitive. Luckily the staff are always ready to help at any time and explain things very clearly. Review Source VL Val L. eat & chill tour Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "Usefull, efficient & easy !!!" February 5, 2019 5.0 I think I've said it all previously. What is easy for you, will be to your customers. Ticketing hub is pro and perfect for my business Booking. Thanks you ! Pros I wanted a platform, simple for me and simple for the clients. Easy to use and avoiding all the technical & complicated problems you can face with "payments" or "bookings" etc ... The ticketing hub founder was so helpful setting up everything and being very concern about my needs. Very pro and efficient, didn't hesitate to call me straight away to deal with a questions and solve any queries. Few minutes ago, I wanted to change some things but could't find on my intranet, but their "helper" was so good, connected in a second to answer me straight away, patient and just great. I definitely recommend Ticketing hub for their professionalism and listening. I love it ! Cons receiving daily summary everyday when no booking... but they working on it. Review Source Response from TicketingHub June 17, 2019 Thank you for your kind review Val! We're delighted you're enjoying our software and have noted and fixed the issue raised as a con in your review. We thank you for your business and feedback. Best, The TicketingHub Team SR Sarah R. Director Events Services Used the software for: 2+ years ### "Ticketing Hub for Laser Tag Bookings via website " April 5, 2022 5.0 Exceptional communication and assistance from \[SENSITIVE CONTENT\] Pros Ease of use, Clean simple design, user friendly Cons More colour and size options. Ability to show images of products Review Source Response from TicketingHub April 6, 2022 Thank you, Sarah, for your trust in Ticketinghub and this kind review! MQ Michael Q. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Amazing System" March 31, 2022 5.0 Extremely happy and impressed with the system and support team. Pros Simple to use and very professional system Cons I have no issues with the system as anything I need sorted the support team have went above and beyond to do what I ask. Review Source Response from TicketingHub April 5, 2022 Thank you, Michael, for such a great review! We'll continue to do our best to service your needs. Similar Products Featured