--- title: "Bazaarvoice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bazaarvoice Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/128657/Bazaarvoice-Connections/" page_type: "product" language: "en" --- # Bazaarvoice Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bazaarvoice ## What is Bazaarvoice? Bazaarvoice's review management software gives you the tools and technology to manage ratings and reviews at scale. Easily collect authentic UGC by providing a seamless content collection experience for your customers. Then turn around and display this valuable content in a way that inspires fast and confident purchases. We’ll ensure the most compelling UGC is front and center with a photo-first, lightning-fast, and mobile-responsive display technology that’s built for SEO. ## What is Bazaarvoice used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 88% Neutral 6% Negative 6% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bazaarvoice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bazaarvoice.com&name=Bazaarvoice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bazaarvoice 4.3 (32) VS. [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price Contact vendor Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (32) Ease Of Use 4.9 (155) Value For Money 3.4 (25) Value For Money 4.8 (148) Customer Service 4.0 (25) Customer Service 5.0 (147) ## Bazaarvoice alternatives [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (233)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/128657/Bazaarvoice-Connections/alternatives/) ## FAQs about Bazaarvoice Overview ### Which roles and teams benefit most from Bazaarvoice? Bazaarvoice is most used by ecommerce managers, digital merchandising teams, and marketing specialists who need to collect, manage, and syndicate ratings, reviews, and user-generated content. Customer experience, community, and support leaders use it to strengthen post-purchase engagement, while executives and owners rely on insights to guide brand, product, and revenue decisions. Answer based on 31 reviews Overview ### What company size and industries is Bazaarvoice built for? Bazaarvoice is for retailers and brands, with most reviewers coming from small businesses at 53% and Consumer Goods at 23%. It also serves enterprises at 33% and midsize businesses at 13%, with additional adoption in Marketing and Advertising and Retail, each representing 10% of reviewers. Answer based on 32 reviews Features and Usability ### What are the key features of Bazaarvoice? Bazaarvoice offers ratings and reviews, review generation, review monitoring, and review requests for collecting and managing customer feedback. It also includes sentiment analysis, negative feedback management, response management, and dashboard reporting with performance metrics, customizable reports, and visual analytics. Additional features cover UGC collection, website integration, SMS messaging, and social media integration. Integrations ### Which third-party tools and platforms does Bazaarvoice integrate with? Bazaarvoice connects natively to Reviewbox and other third-party commerce and review platforms. The catalog includes integrations across review syndication and related digital commerce workflows, with Reviewbox specifically mentioned as a connected tool for visibility across all instances. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Bazaarvoice offer? Bazaarvoice provides documentation to help teams get started and reference product details as needed. This written material supports self-paced learning, step-by-step setup guidance, and ongoing access to feature explanations and instructions. Getting Started and Support ### What customer support options does Bazaarvoice offer? Bazaarvoice provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Reviewers describe support as helpful during onboarding and ongoing use, but some report slower resolutions, repeated handoffs, and multiple support cases before issues are fixed, especially with reporting and filters. Answer based on 6 reviews ## Features AI summary Based on 2,178 Review Management reviews Capterra reviewers highlight these as the features buyers value most when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Bazaarvoice supports **Review Request** and **Review Monitoring**, giving teams the tools to collect customer reviews and keep track of incoming feedback across channels. However, it does not include **Feedback Management**. Instead, it offers other highly rated capabilities, including **Negative Feedback Management** (**53%**) and **Customer Experience Management** (**45%**), which help businesses respond to issues faster and improve the overall customer journey, allowing teams to protect brand reputation and make better service decisions. Review Request 4.4 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.3 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.5 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 3.9 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Response Management 3.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Notification 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Notifies a business when a review is left Bazaarvoice 20 features ### All Features - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Ratings/Reviews: Ratings/Reviews - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - UGC Collection: Collect user-generated content in the form of videos, photos, text reviews, and more - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.1 (32) 4.1 Based on 32 reviews ## Pricing Value for money 3.4 (25) ### Starting price Free trial not available Value for money 3.4 (25) 3.4 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (25) 4.0 Based on 25 reviews ## User reviews Overall rating 4.3 Based on 32 reviews Filter by rating 5(17) 4(11) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent CS Chris S. Associate Director of Customer Support Consumer Goods ### "Bazaarvoice Product Review Syndication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 21, 2024 Pros Bazaarvoice allows us to syndicate our product reviews with other retailers. Cons There aren't a ton of alternate vendors to syndicate product reviews with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sarah C. Senior Project Manager Health, Wellness and Fitness ### "Not a lot of customization or control " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 February 19, 2024 Pros Easy to implement and use the software. Cons Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB sandrine B. consultante independante Staffing and Recruiting ### "Bazaarvoice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2023 Pros Bazaarvoice est une solution innovante et efficace pour enrichir l’expérience d’achat, développer la marque, diffuser le contenu et fidéliser les clients avec la puissance des CGU. Cons Bazaarvoice peut être perçu comme une source de pression pour les marques et les distributeurs qui doivent constamment surveiller et répondre aux CGU, et s’adapter aux attentes et aux besoins des consommateurs. Il peut être difficile de gérer les avis négatifs, les faux avis, ou les avis contradictoires, sans nuire à la réputation ou à la confiance envers la marque. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Peter T. Owner Marketing and Advertising ### "Integrated with the vendors where our products are sold so that part of the choice was easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 21, 2023 From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble. Pros Embedding and syndicating reviews is powerful Cons Back end setup and maintenance is unnecessarily clumsy (as is the support from their team) Reasons for choosing Bazaarvoice The vendors who sell our products use it so we would need to use it in order to syndicate our reviews to them most easily and on their terms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lindsay B. Director, Digital Merchandising Consumer Goods ### "An essential part of your PDP!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 18, 2023 Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing. Pros Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable. Cons Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TY Tony Y. Project manager Pharmaceuticals ### "Works most of the time, but there is room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 10, 2023 Access to connections is vital for us. Pros System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system. Cons Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented. Reasons for choosing Bazaarvoice Bazaarvoice has a monopoly on processing and syndicating product reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jillian F. eCommerce Business Manager Food & Beverages ### "Great for Review Syndication - Reporting / Analytics Needs Help" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2023 If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall. Pros Review pooling/syndication, Influenster Review generation, & strong account management (\[sensitive content hidden\] is a fantastic partner!). Cons The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KO Kerri O. Associate ecomm mgr Consumer Services ### "BV Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 26, 2023 Good Pros Ease of use of the platform. The ability to look at our brands in individual tabs. Cons Nothing comes to mind. I have not had issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Darwin S. Digital Post-purchase Experience Expert Electrical/Electronic Manufacturing ### "Good customer success and support is the key to review management programme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2023 Pros The customer support and customer success are the top notch. They also continuously improve their systems for better user experience. Cons The price :( Other than that, I'm pretty happy with the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Merle G. Content & data Specialist Consumer Goods ### "There´s room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 19, 2023 Pros You can anaylse your reviews Year over year Cons It´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/128657/Bazaarvoice-Connections/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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