Bazaarvoice

Bazaarvoice Connections

4.5 / 5 5 reviews


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Bazaarvoice
  • www.bazaarvoice.com

About Bazaarvoice Connections

Connect shoppers on retail sites with brand product experts to deliver the information they need to buy with confidence.


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Bazaarvoice Connections Features


Bazaarvoice Connections Reviews Recently Reviewed!


Great interface between us and our customers

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

Cons: Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

Overall: Great program overall

Great for capturing reviews from our customers

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

Cons: Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.

Overall: Reviews on our site, insight into products, increase in SEO

Great tool to connect businesses with their customers!

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.

Cons: Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Best Reviews platform that I have used

Aug 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

Cons: the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.

Overall: Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

Connect with your customers

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Bazaarvoice has allowed us to maintain a strong brand name by allowing us to syndicate reviews across multiple platforms so customers can see other customers experiences with our products even if it was not bought from that exact retailer.