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better software since 1999
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Guides & Research
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Bazaarvoice's review management software gives you the tools and technology to manage ratings and reviews at scale. Easily collect authentic UGC by providing a seamless content collection experience for your customers. Then turn around and display this valuable content in a way that inspires fast and confident purchases. We’ll ensure the most compelling UGC is front and center with a photo-first, lightning-fast, and mobile-responsive display technology that’s built for SEO.
Provider
Bazaarvoice
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support
Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.
Content Source: Bazaarvoice
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Bazaarvoice Reviews
Pros
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
Great help available if needed. Easy to track reviews and customer inquiries in one place.
Cons
I don't like how data is pulled I feel that it is not as efficient as it could be.
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
"Great Way to Connect with Customers"
Pros: It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
Cons: It's a bit pricy but in my opinion, worth the price.
"An essential part of your PDP!"
Overall: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.
Pros: Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.
Cons: Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.
"Bazaarvoice Product Review Syndication"
Pros: Bazaarvoice allows us to syndicate our product reviews with other retailers.
Cons: There aren't a ton of alternate vendors to syndicate product reviews with.
"Not impressed"
Overall: I am a detractor at this point.
Pros: I have not found anything yet. The team is unhelpful, unavailable, and untrained.
Cons: It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.
"Works most of the time, but there is room for improvement"
Overall: Access to connections is vital for us.
Pros: System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.
Cons: Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.
