# Moorepay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Moorepay the right Human Resources solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128703/Natural-HR/reviews --- Moorepay 3.9 (35) [View alternatives](https://www.capterra.com/p/128703/Natural-HR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Moorepay Ease of use 3.8 Customer Service 4.2 ## Pros and Cons in Reviews ER Emily R HR GeneralistHuman Resources, 201 - 500 employeesUsed the software for: More than 2 years. “Super customisable, great customer service and fantastic reporting features.“ January 17, 2023 Lindsey M Senior Manager, Demand GenerationComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It is not very intuitive, for annual reviews and goal setting they are very basic and often makes me resubmit and I have lost information many times.“ March 12, 2021 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lizzie M. Business Assistant Financial Services Used the software for: 2+ years ### "All in one package for an SME" January 17, 2023 4.0 Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle, I was asked to make it work for us and it absolutely does. At every step I was assisted by very patient support staff and an amazing account manager. The training we have requested received was outstanding and the teams get on very well with it. Pros That it looks after our teams day to day HR with very little effort and that the support is outstanding. Cons There are always improvements to be made. Sometimes we come up against something which we would like to be be more tailored to exactly what we want but these are quite detailed and nuanced things so we do understand Review Source Response from Zellis January 18, 2023 Hi Lizzie, Thank you for taking time out of your day to leave this review - it is highly appreciated! We are delighted to hear Natural HR has made your life easier with many of your day-to-day HR operations. It is important to us to improve the system for your organization, so your feedback is valuable to us. ER Emily R. HR Generalist Human Resources Used the software for: 2+ years ### "Great system and great customer service!" January 17, 2023 5.0 Pros Super customisable, great customer service and fantastic reporting features. Cons The people analytics feature can be confusing for new users. Review Source Response from Zellis January 18, 2023 Hi Emily, Thank you so much for taking the time to leave a review - we really appreciate it! We're delighted to hear that Natural HR has enhanced your HR operations. Your feedback is greatly valued. KL Kristian L. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Avoid Moorepay at all costs" July 15, 2024 1.0 Pros Literally not a single thing is positive about Moorepay. Cons I have one employee on my payroll. It took about 100 emails, 10 calls and 3 months of trying to set up direct debit for them to realise that they do not support that via my bank. They then proceed to charge me additional funds for "faster payments" which will supposedly going to work. This in reality means that I have to manually pay them in order for them to make the payments. I am therefore paying £110 per employee per month for me to do all the work and them literally doing nothing. I also opted in for them to pay the pensions and I got notices from the pension provider that I have been missing two months of payments. They are the most incapable, unprofessional firm I have ever had to deal with in my life. If I had the ability to give this firm a -10 rating I would literally go out of my way to do so. Please for the love of god avoid this firm at all costs. I have even made several complaints and it never got better - they seriously do not care. They will take your money and screw everything up, guaranteed. My next start-up is going to be within their industry and I will personally do everything I can for them to go bust. Review Source BE Ben E. Junior People Partner Information Technology and Services Used the software for: 6-12 months ### "On the right path for the future" July 31, 2019 4.0 As a business with no system in place before this has helped us as a business and I would recommend Natural HR to other businesses of a certain size however those joining in the future will find a much improved system than we initially did owing to the growth and development put in by the Natural HR team to enhance their product. Pros As the software is in its infancy compared to others on the market Natural HR are open to feedback to help enhance and develop the product for the future. I find the system fairly easy to use and navigate compared to others I have worked with and there are some nice features that other systems don't offer. Cons Exactly the same as the pro - the software is in its infancy so it is not perfect in its current state and requires development to improve. The caveat to this is that Natural HR are open to feedback and will make changes over time to improve the product. Review Source Response from Zellis August 1, 2019 Hi Ben, Thank you so much for your kind words. As you said, we're always open to feedback and we strive to develop the system in order to improve our customers experience with the software. We truly appreciate your continued commitment and support to Natural HR. AM Archita M. HR Manager Research Used the software for: 6-12 months ### "Feedback on Natural HR" July 30, 2019 5.0 Very positive experience, particularly their customer service and live chat support. You are always supported in case of any issues with the software. I am also quite impressed with their regular training webinars . Pros This is a very well thought about software which mostly covers all aspects or areas of HR. Their biggest advantage is the continuous support the team provides for its users. Cons Very difficult to say at this stage as we have recently started using the software. Maybe once we start using all the modules of the software, we might come across some developmental areas. Reason for choosing Moorepay Most of this products were not UK based companies hence my preference was Natural HR which was UK based organisation. Also , some of the other UK based organisation had limited functionality compared to Natural HR Review Source Response from Zellis August 1, 2019 Hi Archita, Thank you so much for the kind words you've left on your review, it's so pleasing to see you're enjoying your journey with the software and the support team. We're delighted to see that the resources available to you are a valuable asset and we can't wait for you to explore the software further! SG Shannon G. HR Advisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Do not use" July 10, 2023 1.0 Terrible, our business swapped as soon as we were able to Pros The only thing that I liked was the dashboard on the home page showing your outstanding balance, other than that nothing... Cons Everything!It is not easy to use at all, not intuitive, and doesn't manage any part of HR effectively Review Source JP Jon P. Director Information Services Used the software for: Less than 6 months ### "Payroll Provider to Avoid" December 29, 2023 1.0 Terrible, the only word that sums it up. Pros Sadly None, the whole experience was terrible. The worst software company we've dealt with in a long system implementation career. Cons Poor systems performance, contract management and no Customer Services or accountability from them when they cannot deliver a working solution. Review Source Response from Zellis January 17, 2024 Hi Jon, We're so sorry to hear you feel you've had a bad experience with Moorepay, particularly with the system and the customer service you've received. This is not up to our usual high standards and we apologise you've gone through this. We'd like to investigate this matter and raise it with our Client Experience Team, so if you'd be so kind as to send us some more information at moorepaymarketing@zellis.onmicrosoft.com with your customer reference number included, that would be greatly appreciated. Thank you in advance for your help. Kind regards, Moorepay PL Peter L. Managing Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Nature HR verdict" July 30, 2019 4.0 All HR documentation and administration in one place. Pros Customer support: it's genuinely fast and helpful. Cons The reporting could be more intuitive but you soon get used to it. Reason for choosing Moorepay N/a Review Source Response from Zellis August 1, 2019 Hi Peter, Thank you so much for your feedback, we're delighted to hear that you're enjoying your experience with Natural HR. An area we pride ourselves on is our customer support program, so it's great to hear you're receiving all the support you need. We're always looking for opportunities to improve the software. You can be sure that your feedback will be taken on board. We truly appreciate your continued commitment to Natural HR, thank you for taking the time out to write this review! JM Jon M. HR Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Low cost functionality" August 21, 2019 4.0 easy to set up, if you have the same terms for all the staff as one company it is a good basic system Pros Basic, and well priced for SME's to manage core HR functions Cons Lacks the individual adaptability of bigger brand (dearer) suites Reason for choosing Moorepay Monthly cost, and no set up fee Review Source Response from Zellis September 5, 2019 Hi Jon, Thank you so for taking time out of your day to leave this review - it is highly appreciated! We are delighted to hear Natural HR has made your life easier with many of your HR operations. But, we are always on the hunt for ways to improve the system, your feedback is valuable to the team and will be taken on board. SM Samar M. HRBP Real Estate Used the software for: 1-2 years ### "Suitable for small-medium enterprise " August 9, 2019 3.0 Very good with extracting HR stats (ie diversity data, hiring/offboarding stats and staff demographics). Overall straightforward and easy to use system Pros User friendly interface Simple layout Useful dashboard Customisable functionality Speed of customer support Cons Unsophisticated functionality Data sets easily confused Limited in some features Limited suitability for Middle East countries Review Source Response from Zellis August 13, 2019 Hi Samar, Thank you for your kind words about the software, we are pleased to see you are enjoying your experience with Natural HR. We are always on the hunt for ways to improve the software, so your feedback will be raised, Thank you so much for taking time out of your day to leave this review. DH Dan H. HR Manager Non-Profit Organization Management Used the software for: ### "Excellent, modern looking HR system with a forward thinking approach to onboarding and engagement" September 5, 2017 5.0 Pros The software is modern, intuitive, has many functions, a good workflow system and easy to use. It feels like a modern social media system and I believe this is the way all HR systems need to be these days as it will encourage employee engagement with the system. I also felt that they spent more time supporting me during the trial than many other HR system providers. Cons Not a negative as such, but a natural function for tracking live flexi time balances would be beneficial to my organisation and if the software had this function, it would have been my software of choice. Review Source Response from Zellis August 1, 2019 Hi Dan, Thank you so much for this review, we are always on the hunt for ways we can improve, so you can rely on this feedback to be passed forward. Customer satisfaction is a core value for the team at Natural HR and it's pleasing to read you have enjoyed your experience. We have also loved knowing that you have equally had a great time using a wide variety of our features within the software. JL Jonathan L. Manager Used the software for: ### "Great system." July 23, 2015 4.0 We had been looking for a cost effective, user friendly system to manage our human resources. This system was the first that met the majority of our requirements while being budget friendly, which is extremely important to us as a charity. It is certainly a vast improvement over our paper system, and we haven't even begun utilizing all aspects of the system. I'd certainly recommend any business or organization with employees giving it serious consideration. Review Source Response from Zellis August 1, 2019 Hi Jonathan, Thank you so much for taking time out of your day to leave this amazing review, we truly appreciate your kind words about the software! Harriet B. Global Payroll Manager Information Technology and Services Used the software for: 2+ years ### "Avoid this payroll software like the plague" March 18, 2026 1.0 Awful. Terrible product and worse customer service. We are now being billed for something I've never used and which is explicitly listed as free in our contract. I've repeatedly asked for a meeting to discuss. No response whatsoever from our account manager. I left a review on Trust Pilot and someone got in touch to ask to discuss it, then they ignored my responses. When I finally got a meeting they took everything on board and then...you guessed it...did nothing and I never heard from them again. Incredibly frustrating. Pros Some aspects of the system look quite nice so if they actually worked that would be a pro I suppose. Cons Constant glitches in the software. Crashes almost every time I calculate payroll. My account manager never responds to my emails. Time consuming and manual processes. The upload function is clunky. Can't bulk upload employees. P45s are not available online even though we were assured this would be the case before we signed. Truly dreadful, avoid. Alternatives considered [iTrent](https://www.capterra.com/p/69009/iTrent/) Reason for choosing Moorepay Price. Boy do I regret that. Moorepay were cheapest and now I see why, because the product is terrible! Switched from [Payroll Manager](https://www.capterra.com/p/235673/Payroll-Manager/) We had outgrown Payroll Manager which is designed for very small headcounts. Review Source TV Tina V. Asst HR Business Partner Construction Used the software for: 2+ years ### "BBA honest review" February 18, 2025 5.0 clean and easy to use, organised software functionality which is easy to use. Pros Functionality is clear concise and works for the purposes it is built for, there is ongoing growth in the functionality offered. Cons messaging system needs more work, especially since old messages can not be seen by new colleagues therefore visibility and traceability for past payrolls is very limited and maybe risk to business if people managing payroll were to leave Review Source DA Damir A. IT Support Specialist Education Management Used the software for: 1-2 years ### "Maintained proper and accurate payroll without additional pressure" April 12, 2025 5.0 Pros Automatic compliance updates regarding HMRC & RTI has also added precision to my work. Moorepay guarantees that the tax codes are correct, student loan repayments are computed and the minimum wage thresholds are accurately determined per pay cycle. Cons I have noticed some delay whenever I am receiving high traffic in my work such as during the period of producing and submitting P60s. This one doesn’t crash but the processing queue slows down final confirmation screen, thereby affecting cross-checking. Review Source AO Abiola O. CSO Insurance Used the software for: 6-12 months ### "Moorepay review - ease of use" November 19, 2024 5.0 Pros The site was very easy to navigate. it was really easy when i tried to apply for my annual leave. i was also able to see when my colleagues had applied for their annual holidays as well which helped be able to plan mine. overall i enjoyed using the app Cons Sometimes it takes a while to find certain features, Review Source AH Ajoke H. Regional Network Coordinator Automotive Used the software for: 1-2 years ### "Essential Tool For Tracking Salary Payments and Holidays" July 29, 2024 5.0 It was a seamless experience , I enjoyed using Moorepay and it served as a good communication tool between myself and the HR department. Pros It was easy to use and quite self expalanatory. I didn't need anyone to put me through its usage as it posed no problem. Cons I cannot pinpoint a particular thing I didn't like. Review Source YT Yvonne T. Head of HR Retail Used the software for: 6-12 months ### "Natural HR" September 27, 2019 5.0 Our business required a HR software which could be used across a group of companies, something which would need our current and future needs. We scoped out several different providers and eventually selected Natural HR. The functionality of Natural HR met our requirements, including ATS, Performance, Timesheets, Mileage & Expenses, Employee engagement, Branding, Forms and Workflows, and General HR. Natural HR were very supportive, we received the same attention and support during the implementation that we received during the sales pitch - that makes a big difference. Pros We liked the overall functionality of the software, it's layout and user friendliness Cons Nothing - it really is great, it has been live in your business for 3 months now and we haven't come across anything we have not liked yet. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[IRIS HR Professional](https://www.capterra.com/p/165721/Octopus-HR/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[SD Worx Payroll](https://www.capterra.com/p/187453/SD-Worx-Payroll/) Reason for choosing Moorepay It best met our requirements, we felt like a valued customer throughout the process, they offered a really great support SLA too. Cost was a factor but not the main factor. Switched from [Myhrtoolkit](https://www.capterra.com/p/128421/Myhrtoolkit/) Our business required a HR software which could be used across a group of companies, something which would need our current and future needs. Review Source Response from Zellis September 30, 2019 Hi Yvonne, We really appreciate you taking time out of your day to leave this review. It's so pleasing to know Natural HR has helped improve your day-to-day HR functions! At Natural HR, we believe you should have all the support you need during the initial set up and as your business grows. AW Annie W. HR Coordinator Broadcast Media Used the software for: 6-12 months ### "NaturalHR Review" August 16, 2019 4.0 It was really great to be part of choosing and implemented this system, the team at Natural were extremely helpful every step of the way which made the process easier to manager on top of my day-to-day tasks. Pros I like that it is easy to navigate. The knowledgebase is a great idea when you need help quickly. The report builder function is my personal favourite as I am able to bring data together in a meaningful way to be presented. Cons Sometimes the fact that the system is continuously developed in the background means certain things change in our settings and this effects our workflows at times. Alternatives considered [IRIS HR Professional](https://www.capterra.com/p/165721/Octopus-HR/)[Ciphr](https://www.capterra.com/p/147124/CIPHR/) Reason for choosing Moorepay It had a user friendly appeal and our IT director preferred the way the system integrated with our internal solutions. Review Source Response from Zellis August 30, 2019 Hi Annie, It's amazing to hear that you're getting hands-on with all the features and even more pleasing to know you've had a great implementation process too! Of course, your feedback will be raised. Thank you for taking the time out of your day to write this review. Jill W. Deputy Director of Programs Environmental Services Used the software for: 2+ years ### "GVI's experience with NHR" August 10, 2019 3.0 For day to day HR management it does the trick and it seems to have a lot of capability. Customer service is very helpful when issues come up. Pros I think it's simple enough at a user level. It has a lot of capabilities. Cons It's a challenging system to learn how to manipulate and it's not that natural to use at a higher level. New options might appear and boxes have to be ticked or unticked in order for people to continue to be able to do the things they need to do. Troubleshooting often takes more time than necessary. I struggle with some functions like custom reports. Review Source Response from Zellis August 14, 2019 Hi Jill, Thank you so much for taking time out of your day to leave this review. I'm sorry to hear that you have encountered a few obstacles when using the system. A member of the customer support team will be in touch shortly to assist you with custom reports. We truly appreciate your continued commitment to Natural HR! CH Chris H. Director Human Resources Used the software for: 2+ years ### "Perfect for SME's " August 9, 2019 5.0 As a small organisation it simplifies the day to day HR tasks, holidays, sickness, keeping track of employee data. With a few key strokes I have all the HR data I need, when I need it to my specification. Pros Ease of use Functionality Value for money Has all the core features Design and feel Cons There was nothing that I didn't like about the system Reason for choosing Moorepay I looked at about 10 different systems myself online and went to the CIPD HR Software exhibition. Most other systems were over designed and had too many functions a small business will never need. They were also waaaay too expensive. Natural HR is definitely a Goldilicks system - just right! Review Source Response from Zellis August 12, 2019 Hi Chris, Thank you so much for your kind words. It's pleasing to hear how much our software has assisted you on a day-to-day basis. We truly appreciate your continued commitment to Natural HR! ES Emily S. HR Manager Retail Used the software for: 2+ years ### "Moorepay" December 20, 2022 3.0 Pros Payroll is processed correctly for employees each month Cons Software isn't particularly user friendly, on old system employees can't access payslips on the app/mobile website Review Source MG Mandy G. Finance Manager Marketing and Advertising Used the software for: 2+ years ### "Huumun Ltd" April 10, 2024 4.0 Found customer and support team excellent in solving queries very quickly Pros Excellent customer service. All the employees know what they are doing and happy to solve any queries. Cons Not very keen on the new software, the old version was easy to use. Review Source CP Carole P. HR Director Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Feedback" July 30, 2019 4.0 Access to information for employees, a record system that didn't exist before. Now getting into the good stuff like performance appraisals and running a survey. Pros The software has good functionality and once set up works well. Cons As the person that set up the system I have found it frustrating as you don't know what you don't know although good support has been provided it has taken much longer to set up and sort issues than I would have expected. Whilst I have got to grips now with most things, custom workflows still elude me and are not as straightforward as perhaps was communicated at the time of making the decision. The 5 rating on the first page reflects how I feel about the set up and whether or not I would recommend to my colleagues Reason for choosing Moorepay Functionality Review Source Response from Zellis August 1, 2019 Hi Carole, We truly appreciate you taking the time out to leave us a review. It's great to read that you are enjoying certain features of the software and that you are still exploring what Natural HR has to offer. Customer satisfaction is a key priority to us and a member of the Natural HR support team will be in touch shortly to assist you with custom workflows. JH Jon H. Director Management Consulting Used the software for: 1-2 years ### "NaturalHR Review" July 30, 2019 4.0 How them very professional to deal with and always went that extra mile to cater for our needs on setup. Pros Ease of use, ability to customise and reporting functionality via APIs Cons Missing minor features, i.e. it has an expenses module, but does not yet cater for company credit cards. Review Source Response from Zellis August 1, 2019 Hi Jon, It's so pleasing to read that you are enjoying your experience the team and software. We are always looking for ways to enhance the system, so your feedback will be raised to the team. Thank you for taking time out of your day to leave a review! 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