Who Uses This Software?

Hair Salons,Beauty Salons, Spas, Multiple site groups, Barber shops and Clinics


Average Ratings

55 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $37.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Intelligent Salon Software
  • www.salonintelligence.com/
  • Founded 2012
  • United Kingdom

About SaloniQ

Owning and running a salon ourselves helps us understand what the market needs right now (we also built 2 bestselling products before this one), so we put all this knowledge into our latest product. Simple to use and bristling with easy to use features to wow your clients and manage your salon. Mobile stylists to the likes of John Freida and Saks all enjoy using SaloniQ, over 30,000 appointments are booked everyday.


SaloniQ Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments

SaloniQ Reviews Recently Reviewed!


Overall the experience has been great, from onboarding through to day-to-day use.

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We use SaloniQ across three salons, two hair and one beauty, it just works! Scheduling, client online booking, stock control all work a treat. What really stands out is the customer service, the help module is amazing and the response time to a query is very short. The piece of mind with a cloud-based solution is great, in the past, we have had to recover from hard-drive failures and loss of data, this isn't the case here! There are some downsides to working in the cloud, which I'll detail below. Also, the ongoing support with webinars and support documentation is invaluable, I don't believe I have seen this kind or support elsewhere. Overall the system is intuitive, easy to use (especially for the less tech-savvy employees) and quite foolproof. The ongoing development is also fantastic.

Cons: As I mentioned above working in the cloud is great but you never really feel like you own your data, this isn't a SaloniQ problem, more in the way of working. Manipulation of data can be very cumbersome, for example when wanting to edit bulk data, the item by item approach is very time consuming and frustrating. Silly things like when booking out (holidays/sickness etc.) it defaults back to the current month for the end date, why not after the initial start date!! My issues are minor niggly problems which I am sure will be worked out over time, there are not any major disadvantages/problems with SaloniQ

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Garren,
Thank you so much for your review.
We are so pleased your enjoying the system.

Salesman should be careful with what they promise

Aug 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Internet access to the diary .

Internet booking and the chat button to customer services . Although I have to keep looking up conversations because a response can take a while it's more like a three week conversation.

Cons: Not being able to access reports from the hub . Not being able to set up internet booking deposit. Costing more than my previous software. It seems that our internet connection which is 9/14 Mbps isnt fast enough for big reports or to operate the software quickly . If I need a faster connection this could cause me a few problems with our telephone system

Overall: It's like I salon just web based . I like the reports available. The year on year comparison is always great for a quick health check .

I would really like a phone call as the deposit system still isn't set up and I have done everything I can

Vendor Response

by Intelligent Salon Software on September 07, 2018

Thank you for your feedback. I would like you to contact me directly David Levine CEO if you feel the salesman was not 100% with you. It appears you are not 100% happy and I would like to make sure you are. The deposits are straight forward to setup and you should not be paying more than your previous supplier unless you are using more of the features, we pride ourselves on grear Value for money and as a salon owner myself, I am committed to providing the very best to our clients.
The fact that you say it is just like i-salon means you can not be using the system effectively as it has many significant benefits over i-salon. I would strongly recommend you undertake a free system review with us and we can see how you can get more from your system. It is a shame you felt you had to remain anonymous as we would obviously like to make contact with you and address all these issues.. All the best. David Levine

Allows me to work on my salon not in it and provide big company high level guest experience

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: We are currently transitioning to the hub and all stylist are using tablets this is further improving our guest experience. The frequency of updates and improvements is excellent meaning the software is actually responsive to business needs. The management side is great and allows me to both motivate my team and keep a strict control on finances stock and clients. GAS is genius and has been the single most effective tool in building my business. Congratulations on GDPR its great and with the tablets now it shows clients just how professional we are. I have worked with computerised salon management systems for 22 years and this is by far the best.

Cons: Support is poor I just want to talk to someone and get the problem sorted it is no good waiting for a response on chat which is often sometime. I would also like education on the more complicated features as feel I could make better use of the system. Staff clocking in clocking out and a timesheet that linked to xero would be amazing, in fact full integration to xero would be amazing.

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Jody, Thank you for your review.

Sorry to hear you feel support do not respond quick enough via the chat.
This is closely monitored however to speak to the support team directly please call 01892280123.

One of the team will be in contact to schedule more training for you.

SaloniQ is brilliant

Aug 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SaloniQ is the first cloud based salon software i used, coming from iSalon computer based for 18 years. I think is so much better with a cloud based software, accessible from multiple devices and if your computer fails you can used another. We have two computer at reception in our salon plus one in the office and another on salon floor. Plus iPads and iPhones access. Brilliant. The software is very powerful and full of features, more than I use.

Cons: If your internet is down, there's no access to the system. You need a very fast internet connection to operate the system well, over 10 Mbps is minimum. So if you don't have a good internet the system is very slow.

Overall: SaloniQ is a brilliant and very powerful hair and beauty software system, easy to learn to operate and very comprehensive to assist your business

Vendor Response

by Intelligent Salon Software on August 28, 2018

Hi Federico, thank you for your review. In terms of speed, much like Amazons shopping website our service to you can only be hampered by a slow machine or slow broadband (or both). UK average here is 38Mbs so if thats what you are paying for and only getting 10Mbs this is a question for your provider. However we do have many sites all happily using our service at that level of speed. I will request a salon broadband expert to deliver a free diagnostic report for you.It maybe that you are getting a higher speed, but spotify streaming, other apps, and other users are draining your broadband. Lets get a full report to you to get a better picture. Once again thanks for your review.

Capterra-loader

The software works great and has an ease of use to it. Much better than other other providers.

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can:

Book online

Book appointments quickly

Use stock control

Use for multiple salons on one platform

Create reports

Lots of features and not confusing

Easy to use

Easy to update staff details

Helps with Wages

Training provided

Easy to initially set up

Has a great view diary, till system and waiting list

Cons: You can not choose providers for credit card integration

You can not choose Payment provider for taking online appointments

Could be a little cheaper on price but is still good value.

Courses are very difficult to use due to software setup.

Could have more in-depth reporting and have the ability to run customised reports

Currently running two versions - computer platform and HUB platform. One has some features the other doesn't and visa-versa.

Overall: This has made our salon run more soothly and keeps the business organised at the touch of a button. Information is easy to obtain.

Capterra-loader

So simple

Sep 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and train your staff on. Cloud based so no worry about having to back up your data onto a USB stick every nighf

Cons: Needs a bit more integration with other software but overall really good

Overall: Really positive, support is excellent, it's the ease of use that's the bonus. We've been able to manage out salon better and seen our business grow because of it.

Vendor Response

by Intelligent Salon Software on September 18, 2018

Hi Andrew , thanks so much for your review. We pride ourselves on having the most integration on the market from Treatwell, Boom text, 2Way text, SalonSpy, Salon Guru,Payment sense credit cards,Stock app, app store downloadable booking app,Gappt booking app to Stripe online payments to name a few.Let us know which software you need integration with and we will see if we can make that happen for you

Salon IQ always amaze me with their technical ability and performance

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very user friendly that everyone of any age would feel comfortable using it.

Its so easy to drag and drop clients appointments where we need them.

Cons: The fact that it doesn't allow for shipping costs on orders which in theory makes the cost of that particular transaction incorrect and therefore, the cost of the stock wrong

Overall: Being able to log on anywhere in the world. Working remotely is a great asset and was definately one of the things that swayed my purchase.

The on going support from Salon IQ is undoubtedly the best in the industry and I did struggle to find a con.

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Penny, thank you for your review.
We appreciate your feedback.

Would not be able to run my business so successfully without it!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Cloud-Based and simple to use. The dashboard enables my team to see how they are performing on a daily basis regarding achieving goals set at 4 weekly one to ones. Salon IQ Stock App is good when on the move

Cons: Needs to be a mobile app with full access to reports etc, also when the internet is down we are unable to make bookings etc

Overall: Nothing at the moment.

Vendor Response

by Intelligent Salon Software on April 16, 2018

Hi Antony, Thank you so much for your review.
We have the HUB that will have the ability to access reports later on this year.

One of the team will be in contact with you regarding back up options when the internet goes down and to go through the HUB with you.

As one of the first salon groups to take Salon IQ 5 years ago. Amazing

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to move stylists from 1 salon to another and also the ease of use of the reports and tracking.

Cons: Would prefer if we could book appointments from the hub on iPads iPhones. also would be great if we could email receipts to clients.

Vendor Response

by Intelligent Salon Software on January 23, 2018

Thankyou Harry for your review. Being a multi salon group ourselves we knew the need for key multi site features would be required from the outset of this our 3rd product.. glad you like it.

The iQHub is in the early stages of development , we will soon have full till functions, already you can now book, arrive and move appointments which should benefit you for now.Email receipts are also on the way..

Capterra-loader

Great to use and easy to contact for information and support

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Good value and does the job. Like that Salon IQ listen to hairdressers for what changes are needed or wanted. It's efficient and reliable. The customer support team are great and are easy to contact and efficient. I log on at home to do orders and cashing up and all the team can see what they have booked in too.

Cons: It would be good to link several treatments when booking or to see previous treatments and click them.. for speed. And Parental leave needs adding to the options.

Very easy system to use for all staff. We moved from a more complicated system to this one .

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of messaging clients. Easy marketing. Clear and simple to use.

It makes sure managing days/holidays/hours much more simple . Love the dashboard facility.

Really like the messages we can send to the help team from the screen

Cons: I would have liked to see an add button for selling multiple retail items when taking a bill. This would enable a more efficient exit at a reception. It would be handy if the date calendar jumped back and forward more easily. The arrows don't seem to work properly

Vendor Response

by Intelligent Salon Software on April 16, 2018

Hi Paul, Thank you for the review its great to hear your loving the dashboards.

The add on button for selling multiple retail is a feature request and is being reviewed.

Absolutely brilliant salon software

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's incredibly easy to use and if there is something that we need help with the support team are great.

Cons: There's no App! An app would make it so much more effective to use . In today's busy life an app is needed for everything!!

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Jade, Thank you for your feedback,
we are pleased to hear your enjoying the system.

We have the HUB for day to day use of the system aswell as an online booking app.

One of the team will be in contact to go over these with you.

Great product

Aug 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great functionality. Reporting & dashboards excellent.

Cons: Doesn't integrate with accounts software

Overall: Used Salon IQ for 9 years and it has made running the salon much more efficient and effective. Up to date information & historical reporting easy to access. Automated campaigns, txt messages, reminders & mailings etc aid client retention & avoid no shows. Very impressed with customer service when experienced any technical issues.

Vendor Response

by Intelligent Salon Software on August 28, 2018

Thanks Darren, Accounts sw integration coming soon

Always helpful when you speak to them

Apr 12, 2018
3/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use . Logical. Not really much else to say - it does what it says on the tin but I couldnt say how it stands out from its competitors.

Cons: Lack of an APP for clients to book on like Phorest have in this day and age is not great. This should be high on agenda and a date given.

Vendor Response

by Intelligent Salon Software on April 13, 2018

There is an app available from this month - April 2018 . Please contact Rhea on the the support team and she will give you the details.

brilliant

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: its easy to use and they are very helpful. always ready to up date with new ideas. staff love it and it works well in all departments barbers salon chiropractor beauty and tanning.

Cons: few hick ups with cloud, but i can't think or anything else. so will just have to write thank you

Great service and software

Sep 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and service also always go above and beyond

Cons: Some features could be more accurate in terms of %

Overall: Great

Vendor Response

by Intelligent Salon Software on September 18, 2018

Hi Chirag

Glad you are enjoying our product. Thankyou for your feedback. Let me know which areas need more accuracy, this could be something we can help with inside the setting area.

Very impressed so far

Sep 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the features request function. Anything you wish to implement or change, it can be done. The flexibility is brilliant.

Cons: The fact the technical sold isn't on the scaresheets. Massive pain as all our past figures have been worked out with the tech sold added into the professional take

Overall: problem solving and technical support is great and having used 3 other companies, I am finding this the most successful so far

Vendor Response

by Intelligent Salon Software on September 21, 2018

Thanks Jane, fabulous review. We are looking into the scare sheet report. I believe this is a configuration issue. I've logged a call with support and will escalate this for you.

Capterra-loader

Amazing in every way so simple to use but so professional the team at Salo Iq is brilliant in every

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy use of all the staff and that they can monitor their takings and their customer care factors.

Cons: If anything it would be an alarm about Skin Testing and monitoring in a message of clients 2, 3, visits

Vendor Response

by Intelligent Salon Software on April 17, 2018

Hi Michael
Thankyou so much for your review, yes skin tests are high on our agenda. You can enter a skin test frequency please give support a call on 01892280123 so we can help set this up for you.

Best on the market

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Nothing

Overall: As an early adopter transferring from ISalon we were a little nervous, but David Levine assured us it would be trouble free and it was!

It's updated regularly and SalonIQ listen to their clients and adopt good ideas.

Recommendations to other buyers: No

A very efficient system for the hair salon

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use and very flexible, easy to adjust and change settings to meet different needs.

Cons: I think the app was visually and technically better then the hub, but so far we have adjusted to the hub very well.

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Greta, thank you for your review.

We are glad you are enjoying the system.

Very smooth transition from previous system, great customer interface.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Apart from the colour screen display! I particularly like the speed, capability, user friendly design and marketing functions. It's a time saver too. The technical team are very patient and supportive with a fast response time. I really appreciate the calls just to check that everything is going well for us and if we're happy. That doesn't happen with many suppliers!

Cons: To be honest, I can't think of anything really at the moment. A couple of annoying little things were fixed on the last update.

Overall: Faster booking times while client is at the desk. All the information you need at your fingertips, quickly. We've saved time on updating our own system of performance graphing. Great support and information.

Vendor Response

by Intelligent Salon Software on January 19, 2018

Thanks Janet, I hope you have customised the colour schemes by now :) you can have any colour of the rainbow.

All the best

Vince

4 months in and very happy!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Overall ease of use, support and value for money are the top. After a few years of another system the overall functionality of the point of sale and back end reporting is concise.

Cons: There are the odd glitch (as a mac user the software does freeze - a couple of times a week, not a huge issue. Log out and log back in). GDPR - accessing all the info we have worked to update - there doesn't seem to be a report to so this information can utilised. Generally this software has made our work days much easier!

Vendor Response

by Intelligent Salon Software on July 18, 2018

thanks Dean for your feedback and review. Let our support team look at your mac issues and see whats going on. GDPR reporting is something thats been discussed and we will be looking into. Hope you are enjoying the Tablet based GDPR sign off, let us know if you need any more tablet consultation forms built

Perfect for those with 2 or more salons.

Aug 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's cloud functionality provides seem less link between all our salons. Drag and drop team members one rapport it's perfect for multiple salon users.

Cons: It's not free (couldn't think of anything I don't like)

Overall: Easy, time saving , great online booking experience, integration with review platform salon spy is brilliant.

Vendor Response

by Intelligent Salon Software on August 28, 2018

thanks Ian

This is a good booking and reporting system.

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Email confirmation and massage reminder, end of the day cash count, re-booking option, and many more.

Cons: there should not be Customers end password and system does not recognize their password this is common complain from customers, some time cancelled appointments receives the text massages, you can not copy or past in the boxes with mouse, the text massage campaign is too high.

Overall: more online bookings

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Mohamed,
Thank you for your feedback.

We are sorry to hear you have been experiencing these issues we would love to rectify these for you please give us a call on 01892280123 the team will look into these for you.

Salon IQ review

Sep 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Straight forward and fairly simple to use

Cons: Some features need to be simplified and integrated together

Overall: Always helpful when needed. Bit tricky in the beginning but easier than previous software to use. Been very helpful with business tracking.

Recommendations to other buyers: No

Vendor Response

by Intelligent Salon Software on September 12, 2016

Thankyou for your review.

Amazing experience

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy and manageable it is to use, everything you need is there quick and easy. I like how you can also use the software from your phone so theses no need to always start the laptop up on your day off.

Cons: That you can't chose who the recommend a friend goes to eg. Not sending to all the regulars every week

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Emily, thank you for your review its great to hear your getting on well with your new system.

In regards to recommend a friend you can prevent clients from receiving this message after every appointment if they are regulars.

Please call support on 01892280123 for more information.

This is a good System. Overall is working really well for us. It was an easy set up and the support

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Marketing is great. The way it is automatic helps a lot. I like the support I have received. The reports are great and stock control is an amazing feature. I like the self employed report too because it saves me calculaing things manually.

Cons: Its not the easiest and simplest booking system. Some of the features and steps to book an appointment are a bit compicated.

Overall: marketing is great

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi Slava thank you so much for your feedback.

We would love to show you more of the system one of the team will be in contact to book you in with more training.

simple cloud software that works

May 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - this is simple software that once bought will run for free on all other pcs (plus my mac at home) I have tried other software but this one has the main areas I needed.

best bits - easy appointment booking

all the marketing I can set up and it does it itself throughout the year, such as birthday , lost client emails, new client surveys - as I needed my new stylist Staceys column filled and fast I switched on the automatic recommend a friend text service just for her - it filled her column for the next 4 weeks !

cons - I was worried about it being cloud the internet might drop out so I bought an internet dongle - wished I hadn't - later found out I could have used my iPad - they should have told me that before.

they are not open all night , only till 9pm I often work late and it would be helpful if they are 24 hours - other than that they are very good and are helpful

have trouble sending texts blast to all customers with mobiles. other than that really good and easy

Nov 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: texts cost too much. when other software companies include texts for free,

E mails cost........ should be free.

customer service excellent.

stock reports show different things makes it complicated when ordering....we get confused with it and now put it on excel for ease of use.

every thing else is fab and easy...cashing up. making appointments monitoring clients, gas, dashboards all brilliant.

Vendor Response

by Intelligent Salon Software on November 23, 2015

Hi Mandy, Thank you for your review. If you like to contact us we can offer more training on the system. You have had iQ for a while now and it might be good to go through the new Purchase orders and new client selections for the Text blasts. With regards to the text costs, we are better value than the other main UK suppliers. The ones that offer it cheaper or free rarely stay in business. Best regards Team iQ

So far, so good!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use with few clicks to get through check out.

The Reports are clear and easily accessable, and team reports displayed on on screen.

Cons: A few extra features but as I am new to it all so maybe I havent discovered everything yet! ....

Vendor Response

by Intelligent Salon Software on April 18, 2018

Hi David, thank you for our review we look forward to showing you more of what the system can do for your business.

Brilliant!

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were previously using a pretty basic web based software that was always crashing, didn't give us any numbers or help with staff working hours, commission etc it used to take 2 admin staff about 1 week to work out the wages but now... it takes about 15 minutes to work out commission, hours worked, holiday... the lot!

We have a complete grip on our stock, when to reorder, what to reorder, dead stock, profit.. everything.

This system has everything we wanted from a system and then some!

The client rention, text messaging, emailing works brilliantly. I love it!

Online help is brilliant and quick.

Couldn't fault it!

Vendor Response

by Intelligent Salon Software on October 15, 2015

Thank you Alice

Generally helpful and nothing is to much trouble.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Stock taking with an iPhone. A job everyone hated and now fight to do. The IQ team have really thought through how a guest moves through the salon. Free up reception

Cons: No back button on the side calandra.

Vendor Response

by Intelligent Salon Software on June 19, 2017

many thanks Chris , we hope you enjoy our product and service moving forward

great service

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the easy use

Cons: i cant think of anything

Overall: after having a phone call with neil i feel the software is so good to use. there was lots of things that are going to help me in the future and it is really simple to use. he was very nice and good at explaining things and was very patient.

Recommendations to other buyers: no

Vendor Response

by Intelligent Salon Software on April 15, 2017

Thank you Kerry for your review

user friendly, well priced and with all the knobs and whistles you need .

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used a salon software program since the late 80's and this is the happiest I've been. It is incredibly user friendly and feature rich. It allows considerable communication with clients through the database whether by sms or e-mail. Very good for stylists to log on and see progress/business building etc. and as a salon owner you can effectively run your business through it - there are too many great features for me to list, but scheduled marketing and logging on cloud based on all platforms make life so easy - it's a nice company too with friendly staff.

Vendor Response

by Intelligent Salon Software on December 03, 2015

Thanks for the great review

Wow ! early days but very good !

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, has all the features

Cons: wanted it within a few days , had to wait over a week

Overall: we had our first day of training today with rep, I have to say for a non techie it was very straight forward and can't wait to get started with the new client recommend a friend feature. We looked around and this company seems to know what they are talking about and I like the fact that they own and run salons - great job guys !

Recommendations to other buyers: all good so far, good product and training

Very Good, easy to use.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: clear and easy to use. simple. has good features. doesn't look overly complicated. We haven't yet started using it but training was great!

We love Salon IQ because it makes us money.

May 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the best things about Salon iQ is there automated texts and emails and I am not talking about just reminding clients about their appointments as that is standard. You can automate everything, thank you emails to new clients, surveys and reminders if they haven't been in for a while, newsletters etc..

Also the breakdown of salon and the team figures are exceptionally good and it will send out a text every week to the team to let them know how well they got on.

very easy to use

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a salon owner the facilities to enable me to track progress of the salon and individual stylists is invaluable; it is easy to see at a glance where a stylist needs to be focused.

The guest retention system which i have just started to use will i'm sure be good for me as I will be able to see how it is working and this will enable me to repeat/change what i am doing to improve the success of EL esha.

Vendor Response

by Intelligent Salon Software on October 15, 2015

Thank you Jayne

The dashboard has fundamentally changed the way my Stylists measure their own performance

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Salon IQ is really easy to use. My favourite features are the dashboard, the texting options and the Year on Year report. My Stylists are engaged in watching their dashboard results and understanding when they are doing well and what they could be doing better. The texting options are easy to use and very effective. When you consider the cost of printing, I find the GAS an effective tool for attracting new business.

Good overall, is come on leaps and bounds. Great value for money!

Oct 19, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've been with salon IQ for over 2.5 years and took it onboard as our chosen softeware partner in it's early stages and the start of our business.

The cost and the cloud base were the natural selling points. Although there were teething problems it seems those days are far behind us and we're pleased to see Salon IQ evolve into what it is today. I can see it only getting better too. long live the evolution!

We find this software intelligent and easy to navigate

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been designed to ensure you have all you need to enable you to be in control of your business with reference to your team, marketing, stock and finances.

If ever you have an issue the support is there and you speak direct to an expert.

As a business we have grown and will continue to grow and develop with I Salon

Vendor Response

by Intelligent Salon Software on October 15, 2015

Thank you Jackie

Effective and Efficient!

Oct 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have the confidence to grow our business knowing that there is the support of Salon -IQ behind us. There is also an amazing community support from the other salons in their group and as far as future development goes you feel that you are being listened to!

Should have moved ages ago...

Oct 19, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We had a competitor's PC based product, good in its time but now out dated. Love the web based structure allowing easy remote login and access to Day Book and reports.

Metrics are easily understandable and our Stylists love getting their daily figures.

a must for salons

Oct 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: this system is easy to use and keeps track of all salon appointments,online bookings and texts and keeps track of accounts which makes life easy for me and my accountant.for me as a salon owner i wouldn't be with out salon iq

Vendor Response

by Intelligent Salon Software on October 23, 2015

Thank you for your review :)

Salon-iQ

May 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used several systems before Salon-iQ. It is so easy to use and logicall it has made my job much easier. I can easily book at any ofour locations, I get dashboard technology which gives all my key performance information. And the automated marketing just works, all the time.

Simply the best salon software

Oct 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Designed for salons by someone who works within the industry and knows exactly what information the average salon owner needs to run their business efficiently. Our managers love the simplicity of operation and excellent level of reporting.

vey good advice

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: extremely easy to use navigating was easy,well presented software,well set up before initial installation from salon iq head quarters

Vendor Response

by Intelligent Salon Software on September 06, 2017

many thanks Nicholai

This made the difference

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our previous salon software gave us a ton of reports none of which were much use to me. I now know exactly what the KPIs are that I set. This is invaluable when talking to the team

Excellent to use and development second to none

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and understand with fab support and development. Great for building your business, retaining guests and reporting. Guests love the online booking too

fool proof

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything you need to keep track on your business. Great customer service always quick to respond to any query.An invaluable tool to any salon.

Love it

May 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched from i-salon. So much simpler to use. The automated marketing means I save loads of time. Love the fact it is all backed up for me as well.

Brilliant

Oct 19, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: the easiest to use

The most productive

Fantastic Results

Love it

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use. Team love it!

EFFORTLESS AND ESSENTIAL

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It exceeds my expectations

Great

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All great stuff thank you