# SalonIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SalonIQ the right Salon solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128737/Salon-iQ/reviews --- SalonIQ 4.7 (100) [View alternatives](https://www.capterra.com/p/128737/Salon-iQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SalonIQ Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JM Jennifer M Salon Owner Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “This intuitive software is an absolute must for salons in todays society and has been a godsend during lockdown and Covid-19.“ July 2, 2020 KW Kate W Beauty SalonHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Very poor and stressful , expensive , will be leaving when contract ends“ July 12, 2024 JC Jessica C ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Salon IQ is on top of it!“ November 11, 2021 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leon V. Director Consumer Services Used the software for: 2+ years ### "Innovate Salon Managment Software" December 1, 2019 5.0 It is the best value for money software on the market with a very personal service. Pros It is accessible wherever I go from my laptop and mobile devices, easy to navigate and understand. Cons There is not a desktop version when the internet/server is down Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing SalonIQ Phorest is selling too hard Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Shortcuts is an archaic company that does not listen to its customers or adapt to a changing business environment. They are more than twice the price of SaloniQ Review Source TS Theresa S. Business owner Consumer Services Used the software for: 6-12 months ### "Salon Iq feedback " December 2, 2019 4.0 I had a few teething errors human my end, the team are very patient at sorting it out. Good on going ascess to training when you forget things. Pros It's easy and self explanatory to work your way around. I like that I have ascess to my client records cards at the touch of a button. Cons Other than having to go onto the hub for somethings it's easy to use Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing SalonIQ Good value for money Client cards online and easy of use Review Source Response from Intelligent Salon Software December 3, 2019 Thankyou Theresa , more great features on their way in the new year :) KW Kate W. Beauty Salon Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vey poor and expensive " July 12, 2024 1.0 Very poor and stressful , expensive , will be leaving when contract ends Pros I sadly have a very negative experience at present Cons Almost everything , very bad support , no one calls you back Review Source John H. Director Used the software for: 2+ years ### "The software works great and has an ease of use to it. Much better than other other providers." April 19, 2018 4.0 This has made our salon run more soothly and keeps the business organised at the touch of a button. Information is easy to obtain. Pros You can: Book online Book appointments quickly Use stock control Use for multiple salons on one platform Create reports Lots of features and not confusing Easy to use Easy to update staff details Helps with Wages Training provided Easy to initially set up Has a great view diary, till system and waiting list Cons You can not choose providers for credit card integration You can not choose Payment provider for taking online appointments Could be a little cheaper on price but is still good value. Courses are very difficult to use due to software setup. Could have more in-depth reporting and have the ability to run customised reports Currently running two versions - computer platform and HUB platform. One has some features the other doesn't and visa-versa. Review Source Ian-Paul M. Director Cosmetics Used the software for: 2+ years ### "Great features with ongoing development" January 29, 2019 4.0 Able to monitor performance in numerous different ways. Great having chat support easily available. Pros The adaptability for individual needs. The opportunity to contribute to its development. The work in conjunction with 365 Hair to develop a platform that allows for positive salon management. Cons Often buggy with functions that don't work. Error messages pop up. As cloud-base, if internet goes down there is no plan B unless you have mobile coverage. Review Source Response from Intelligent Salon Software January 30, 2019 Thank you for your review Ian-Paul. Working with partners within our industry Is very important to us. Owning and running salons ourselves has always helped us to develop and provide the information salon owners need to see. Working with technology comes the challenges with bugs. We feel our support and development team have a good system in place to correct any that arise in a sufficient time frame. Andrew G. Director Health, Wellness and Fitness Used the software for: 2+ years ### "So simple" September 16, 2018 5.0 Really positive, support is excellent, it's the ease of use that's the bonus. We've been able to manage out salon better and seen our business grow because of it. Pros Easy to use and train your staff on. Cloud based so no worry about having to back up your data onto a USB stick every nighf Cons Needs a bit more integration with other software but overall really good Review Source Response from Intelligent Salon Software September 18, 2018 Hi Andrew , thanks so much for your review. We pride ourselves on having the most integration on the market from Treatwell, Boom text, 2Way text, SalonSpy, Salon Guru,Payment sense credit cards,Stock app, app store downloadable booking app,Gappt booking app to Stripe online payments to name a few.Let us know which software you need integration with and we will see if we can make that happen for you Victoria J. Owner Used the software for: 2+ years ### "Great to use and easy to contact for information and support" April 26, 2018 5.0 Pros Good value and does the job. Like that Salon IQ listen to hairdressers for what changes are needed or wanted. It's efficient and reliable. The customer support team are great and are easy to contact and efficient. I log on at home to do orders and cashing up and all the team can see what they have booked in too. Cons It would be good to link several treatments when booking or to see previous treatments and click them.. for speed. And Parental leave needs adding to the options. Review Source RYAN F. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Best on the market " January 18, 2019 4.0 A a management consultant in the hair & beauty industry I relly heavily on good software to manage the business and make good decisions. salon IQ is the best system on the market for most things Pros Dashboards and being cloud based means it easy to see everything at a glance Cons A few more reports would be good in some areas Review Source Response from Intelligent Salon Software January 22, 2019 Thanks Ryan michael E. Manager Education Management Used the software for: 1-2 years ### "Amazing in every way so simple to use but so professional the team at Salo Iq is brilliant in every " April 12, 2018 5.0 Pros The easy use of all the staff and that they can monitor their takings and their customer care factors. Cons If anything it would be an alarm about Skin Testing and monitoring in a message of clients 2, 3, visits Review Source Response from Intelligent Salon Software April 17, 2018 Hi Michael Thankyou so much for your review, yes skin tests are high on our agenda. You can enter a skin test frequency please give support a call on 01892280123 so we can help set this up for you. JR Jamie R. Director Health, Wellness and Fitness Used the software for: 2+ years ### "SalonIQ " May 21, 2019 5.0 Excellent experience - helpdesk and training is superb, access from.anywhere with internet makes it very easy to use and client friendly. Knocks spots of its rivals Pros It's modern, cloud based and you can access it without the need for enterprise servers and costly IT EQUIPMENT. Cons It's user interface could be slightly more aesthetically pleasing but that's a very minor point. Review Source PL Paul L. Salon owner Used the software for: 1-2 years ### "Very easy system to use for all staff. We moved from a more complicated system to this one . " April 13, 2018 5.0 Pros Ease of messaging clients. Easy marketing. Clear and simple to use. It makes sure managing days/holidays/hours much more simple . Love the dashboard facility. Really like the messages we can send to the help team from the screen Cons I would have liked to see an add button for selling multiple retail items when taking a bill. This would enable a more efficient exit at a reception. It would be handy if the date calendar jumped back and forward more easily. The arrows don't seem to work properly Review Source Response from Intelligent Salon Software April 16, 2018 Hi Paul, Thank you for the review its great to hear your loving the dashboards. The add on button for selling multiple retail is a feature request and is being reviewed. TG Terra G. Salon Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Obviously made by salon owners - for salon owners" January 28, 2019 5.0 Pros This is the most well thought out salon software I have ever used. You can honestly tell it was developed by salon owners. It is beyond customizable. Anything I could think of that I wanted - it was already there. There were even solutions to problems I didn't know were problems! At the end of the day, this is by far the best software I could have asked for. Cons It was a little hard to get going at first. There we so many features and options and settings but their support team was there to hold my hand through all of it, help me get set up, and then showed me their resource bank where I could learn anything I wanted to. Review Source Response from Intelligent Salon Software January 29, 2019 Hi Terra, Thank you so much for leaving us a review. We like you to be able to run the system to fit with your salon business. There are many great features available, however working on each one in bite size pieces we can see you are now well on your way. We are looking forward to working with you more in the future. sH suzanne H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Less no shows! " January 28, 2019 4.0 I’m reasonably happy with the package and look forward to learning more about the software to make my day yo day admin easier Pros We initially took the system on to help us build our clients database and send text alerts to help prevent no shows. Our client attendance has gone up and they call to cancel if they can’t make it now after receiving reminders Cons Software has a tendency to freeze and I found it necessary run 2 laptops as it’s time consuming booking clients on there so was taking too long at the desk with others waiting to re book. Review Source Response from Intelligent Salon Software January 29, 2019 Hi Suzanne Thanks for the review. Much like amazon any freezing or slowness will generally be down to the computer or internet you are using. Give our support team a call we go through whats using up your broadband and do some speed tests. LC Liz C. Therapist/owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Salon is review " January 25, 2019 3.0 Lots of teething issues, I feel as a product it’s a bit over priced for what it is. Pros A good system with potential, booking clients in is simple and quick Cons Customer service needs improving, a more mobile friendly app as the hub is awful. Review Source Response from Intelligent Salon Software January 29, 2019 Hi Liz Let us know what is lacking in support your review doesn't say ?, if we don't know we can't improve your experience. We pride ourselves on the best support in the industry. UK based, telephone and live chat support is all included, you don't get this with a lot of other products. Less drama as its cloud and you can simply switch on the tablet. £57 per month is seen as more than reasonable considering we have competitors charging twice this for half the features. We will be in touch to make sure you are as happy as you can be and enjoy SaloniQ growing your business in the years to come. bB becky B. Reservationist Cosmetics Used the software for: 6-12 months ### "Excellent 5 stars!!!" March 29, 2019 5.0 I have had a great experience whilst using salon IQ, I haven't come across anything wrong with it yet. I have utilised the business from 30% to 70% in the space of 6 months and that is great. Their rep has always been so helpful and is always at the end of the phone or email if I ever need her. Pros It is very easy to get around and self explanatory. if you ever have a question there is always a help chat where they get back to you almost straight away. Cons nothing really at the moment that I can think of. Review Source CH Chirag H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great service and software " September 16, 2018 5.0 Great Pros Ease of use and service also always go above and beyond Cons Some features could be more accurate in terms of % Review Source Response from Intelligent Salon Software September 18, 2018 Hi Chirag Glad you are enjoying our product. Thankyou for your feedback. Let me know which areas need more accuracy, this could be something we can help with inside the setting area. EG Emma G. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "7 month user" January 18, 2019 4.0 Having to report issues regularly without hearing back but yet chasing payments immediately when they are due. Pros Ease of booking previous clients in for treatments. Cons Rostering staff week by week and unable to do this on the hub as there is a fault with this. User Roles - Deleting capabilities/roles each time there is an update. Unable to cancel a no show on the hub. Unable to schedule salon opening times on hub. Told initially there was a clock in system for staff but when opening the first site 7 months ago found out there wasn't, having to pay for separate software for this. Review Source RL Ross L. Salon owner Consumer Services Used the software for: 2+ years ### "Best on the market " September 13, 2016 5.0 As an early adopter transferring from ISalon we were a little nervous, but David Levine assured us it would be trouble free and it was! It's updated regularly and SalonIQ listen to their clients and adopt good ideas. Pros Ease of use Cons Nothing Review Source GB Greta B. Stylist/manager Used the software for: 1-2 years ### "A very efficient system for the hair salon " April 16, 2018 5.0 Pros It is very easy to use and very flexible, easy to adjust and change settings to meet different needs. Cons I think the app was visually and technically better then the hub, but so far we have adjusted to the hub very well. Review Source Response from Intelligent Salon Software April 18, 2018 Hi Greta, thank you for your review. We are glad you are enjoying the system. AF Annie F. Salon owner Health, Wellness and Fitness Used the software for: 6-12 months ### "God send " December 2, 2019 5.0 At Prestige hair we’re very happy with salon iq Pros Love being able to make appointments from wherever I am. Also love that it totals up at the end of the day Cons Nothing so far that I don’t like with the system Reason for choosing SalonIQ Friendly team Review Source AB Alex B. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy salon owner " January 28, 2019 5.0 Very professional and helpful Pros The ease of use and the amount of features available Cons We had / have an issue with the points system that has been difficult to resolve. Review Source Response from Intelligent Salon Software January 29, 2019 thanks Alex , I'm glad we resolved the points scheme GC G C. Leisure, Travel & Tourism Used the software for: 6-12 months ### "Salon IQ review " September 12, 2016 5.0 Always helpful when needed. Bit tricky in the beginning but easier than previous software to use. Been very helpful with business tracking. Pros Straight forward and fairly simple to use Cons Some features need to be simplified and integrated together Review Source Response from Intelligent Salon Software September 12, 2016 Thankyou for your review. sB slavica B. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "This is a good System. Overall is working really well for us. It was an easy set up and the support " April 16, 2018 4.0 marketing is great Pros Marketing is great. The way it is automatic helps a lot. I like the support I have received. The reports are great and stock control is an amazing feature. I like the self employed report too because it saves me calculaing things manually. Cons Its not the easiest and simplest booking system. Some of the features and steps to book an appointment are a bit compicated. Review Source Response from Intelligent Salon Software April 18, 2018 Hi Slava thank you so much for your feedback. We would love to show you more of the system one of the team will be in contact to book you in with more training. CA Charley A. Salon Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "SalonIQ Review " June 11, 2019 5.0 I am a salon owner and at the moment a one man band. The support I get is great. Pros The support given from SalonIQ, the ease of the product. Cons The fact there are benefits of both systems, the original booking system and the Hub. I'd rather just one and all benefits on that one. Review Source AM Alice M. Director Used the software for: ### "Brilliant!" October 14, 2015 5.0 We were previously using a pretty basic web based software that was always crashing, didn't give us any numbers or help with staff working hours, commission etc it used to take 2 admin staff about 1 week to work out the wages but now... it takes about 15 minutes to work out commission, hours worked, holiday... the lot! We have a complete grip on our stock, when to reorder, what to reorder, dead stock, profit.. everything. This system has everything we wanted from a system and then some! The client rention, text messaging, emailing works brilliantly. I love it! Online help is brilliant and quick. Couldn't fault it! Review Source Response from Intelligent Salon Software October 15, 2015 Thank you Alice Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.