# Page 2 | SalonIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SalonIQ the right Salon solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128737/Salon-iQ/reviews --- SalonIQ 4.7 (100) [View alternatives](https://www.capterra.com/p/128737/Salon-iQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SalonIQ ## Showing most helpful reviews Showing 26-50 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Retail Used the software for: 2+ years ### "Salesman should be careful with what they promise" August 27, 2018 4.0 It's like I salon just web based . I like the reports available. The year on year comparison is always great for a quick health check . I would really like a phone call as the deposit system still isn't set up and I have done everything I can Pros Internet access to the diary . Internet booking and the chat button to customer services . Although I have to keep looking up conversations because a response can take a while it's more like a three week conversation. Cons Not being able to access reports from the hub . Not being able to set up internet booking deposit. Costing more than my previous software. It seems that our internet connection which is 9/14 Mbps isnt fast enough for big reports or to operate the software quickly . If I need a faster connection this could cause me a few problems with our telephone system Review Source Response from Intelligent Salon Software September 7, 2018 Thank you for your feedback. I would like you to contact me directly David Levine CEO if you feel the salesman was not 100% with you. It appears you are not 100% happy and I would like to make sure you are. The deposits are straight forward to setup and you should not be paying more than your previous supplier unless you are using more of the features, we pride ourselves on grear Value for money and as a salon owner myself, I am committed to providing the very best to our clients. The fact that you say it is just like i-salon means you can not be using the system effectively as it has many significant benefits over i-salon. I would strongly recommend you undertake a free system review with us and we can see how you can get more from your system. It is a shame you felt you had to remain anonymous as we would obviously like to make contact with you and address all these issues.. All the best. David Levine AP Alicia P. Director Consumer Services Used the software for: 6-12 months ### "Best software for hair salons" June 10, 2019 5.0 Two way texting has reduced no shows and late cancellations, GAS has given us a great marketing tools without spending lots on advertising. Advantage being able to monitor its results and the money it is bringing in. Overall its amazing. Pros So easy to use (and I am a real technophobe) , amazing training at the beginning and continues as and when you need it. Online support is brilliant with manuals all being at a touch of a button. The telephone support is second too none, everyone is so friendly and helpful and they never make you feel like your asking a silly question. I am not a hairdresser personally and knew nothing and Representative held my hand and set everything up, the great thing is she is a hairdresser and they have a hairdressing business so they know what we need and to implement in. Seriously I couldn't of done it without her. Two way texting is amazing, the GAS has brought us amazing customers through our door without splashing out on loads of advertising but getting clients to recommend and they and their friends get an amazing offer. They have just started a weekly email to owner/managers regarding weekly targets which is totally fab as it saves time looking at different reports, its all produced on one email each week. Staff can access their own diary and see what clients they have and you can restrict on what can see and can't see and do. What more could you want, everything you need in one package at a very reasonable price. Cons I will be glad when there is just one main system as we have to swap to the hub, but thats mainly because Im not very good at getting to grips of this other system. Reason for choosing SalonIQ Cara did our online demo and besides the software it was her that sold it to us. She made it so easy to use, had so much patience and told us as we knew nothing what we should be looking for and how to set targets, access etc. None of the others compared especially when it came to value for money and what the system could do for us. Review Source JC Jessica C. Manager Retail Used the software for: 6-12 months ### "Excellent " November 11, 2021 5.0 Overall I love this software. I love being about to contact customer care 24/7 and the features they offer are too notch!! Pros Salon IQ is on top of it! Every new feature you would hope for, they have come out with, their customer service is excellent as well. Cons It is expensive, honestly though it’s today worth it so that isn’t much of a negative. Review Source JE Jezz E. Senior Operations Manager UK Consumer Services Used the software for: 1-2 years ### "Restoring Faith in Salon IT Systems" April 4, 2019 5.0 We had a real problem with our previous supplier. Broken promises, failure to deliver, contractual issues and above all their management team's failure to understand our industry. Salon IQ in comparison has been a breathe of fresh air, great people to deal with and i look forward to many years of working together. Pros The team at Salon IQ just get it! Fundamentally we liked the people, they are honest, genuine people who know the hair and beauty industry and have a superb product which works. They don't hide behind small print and lengthy contracts like many of the systems out there. The system works, it's easy to use and provides accurate information. It's cloud based so can be accessed remotely from anywhere, plus there are no additional licence fees for remote access. The install process is smooth, transitioning nearly all data across to Salon IQ from previous system. The support and install team are excellent, with a wealth of knowledge and they go the extra mile to ensure things are done perfectly. They don't sell hardware so you won't get stung by paying thousands for a PC which doesn't then do the job, as we experienced with previous suppliers. And if the PC crashes, you can access Salon IQ on any other system. We love the stock control app, making it easy to complete stock takes and we're loving the loyalty app. They appear to be working hard on future advances so all this sets us up well. Cons Like all systems, there will always be the odd tweak or report which we'd like as bespoke, but we respect I-Salon's honest approach in trying to avoid inconsistent reports and when they think it won't work, they politely let us know, we appreciate that. Review Source GT Garren T. Owner Used the software for: 2+ years ### "Overall the experience has been great, from onboarding through to day-to-day use. " April 16, 2018 5.0 Pros We use SaloniQ across three salons, two hair and one beauty, it just works! Scheduling, client online booking, stock control all work a treat. What really stands out is the customer service, the help module is amazing and the response time to a query is very short. The piece of mind with a cloud-based solution is great, in the past, we have had to recover from hard-drive failures and loss of data, this isn't the case here! There are some downsides to working in the cloud, which I'll detail below. Also, the ongoing support with webinars and support documentation is invaluable, I don't believe I have seen this kind or support elsewhere. Overall the system is intuitive, easy to use (especially for the less tech-savvy employees) and quite foolproof. The ongoing development is also fantastic. Cons As I mentioned above working in the cloud is great but you never really feel like you own your data, this isn't a SaloniQ problem, more in the way of working. Manipulation of data can be very cumbersome, for example when wanting to edit bulk data, the item by item approach is very time consuming and frustrating. Silly things like when booking out (holidays/sickness etc.) it defaults back to the current month for the end date, why not after the initial start date!! My issues are minor niggly problems which I am sure will be worked out over time, there are not any major disadvantages/problems with SaloniQ Review Source Response from Intelligent Salon Software April 18, 2018 Hi Garren, Thank you so much for your review. We are so pleased your enjoying the system. JB Jody B. director Used the software for: 2+ years ### "Allows me to work on my salon not in it and provide big company high level guest experience" April 17, 2018 5.0 Pros We are currently transitioning to the hub and all stylist are using tablets this is further improving our guest experience. The frequency of updates and improvements is excellent meaning the software is actually responsive to business needs. The management side is great and allows me to both motivate my team and keep a strict control on finances stock and clients. GAS is genius and has been the single most effective tool in building my business. Congratulations on GDPR its great and with the tablets now it shows clients just how professional we are. I have worked with computerised salon management systems for 22 years and this is by far the best. Cons Support is poor I just want to talk to someone and get the problem sorted it is no good waiting for a response on chat which is often sometime. I would also like education on the more complicated features as feel I could make better use of the system. Staff clocking in clocking out and a timesheet that linked to xero would be amazing, in fact full integration to xero would be amazing. Review Source Response from Intelligent Salon Software April 18, 2018 Hi Jody, Thank you for your review. Sorry to hear you feel support do not respond quick enough via the chat. This is closely monitored however to speak to the support team directly please call 01892280123. One of the team will be in contact to schedule more training for you. James O. Director Retail Used the software for: 2+ years ### "A comprehensive package, but slow and not always intuitive" January 29, 2019 3.0 It's been OK. Support is pretty helpful, but chat response is often slow or not there. Easier on the phone. Pros Highly configurable, generally easy to use, online access is good, a range of useful additional services (such as marketing emails). Cons Can be very slow. Sometimes gives up when generating reports. Menus are confusing. Online booking/payment component is very dated and lacks configurability. Review Source Response from Intelligent Salon Software January 30, 2019 Thank you for your review James. It's great to hear you liking the configurability , ease of use of the system and our marketing features. We are continuously monitoring the speed of our response time on support calls and chats. Any methods that can be implemented to make this more of an immediate experience for our customers will be put into place. FB Federico B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "SaloniQ is brilliant" August 27, 2018 5.0 SaloniQ is a brilliant and very powerful hair and beauty software system, easy to learn to operate and very comprehensive to assist your business Pros SaloniQ is the first cloud based salon software i used, coming from iSalon computer based for 18 years. I think is so much better with a cloud based software, accessible from multiple devices and if your computer fails you can used another. We have two computer at reception in our salon plus one in the office and another on salon floor. Plus iPads and iPhones access. Brilliant. The software is very powerful and full of features, more than I use. Cons If your internet is down, there's no access to the system. You need a very fast internet connection to operate the system well, over 10 Mbps is minimum. So if you don't have a good internet the system is very slow. Review Source Response from Intelligent Salon Software August 28, 2018 Hi Federico, thank you for your review. In terms of speed, much like Amazons shopping website our service to you can only be hampered by a slow machine or slow broadband (or both). UK average here is 38Mbs so if thats what you are paying for and only getting 10Mbs this is a question for your provider. However we do have many sites all happily using our service at that level of speed. I will request a salon broadband expert to deliver a free diagnostic report for you.It maybe that you are getting a higher speed, but spotify streaming, other apps, and other users are draining your broadband. Lets get a full report to you to get a better picture. Once again thanks for your review. KM Kevin M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good software" December 3, 2019 4.0 Pros iCloud based, functionality, smaller company Cons Slow on tablets, system crashed for a whole day during my setup day Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing SalonIQ Price Switched from [iSalon](https://www.capterra.com/p/85990/i-salon/) Not cloud based Review Source Response from Intelligent Salon Software December 4, 2019 Hi Kevin, thanks for taking the time for the review. Always keen to know more about any issues experienced in getting live. SaloniQ as you know is a cloud app and will only go as fast as the hardware or internet its being used on. I can state we have never had an outage for a whole day, and have a read only version as a back up now as well. We are keen to understand what hardware and internet speeds you have as this will make any app such as amazon or spotify, iQ struggle. Lets talk, call logged for 2mw :) ZS Zeynep S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "CLEVER SOFTWARE" January 18, 2019 5.0 Pros We have started using SaloniQ three years ago and never looked back. It has so many functions that I am still learning to use. It has so many benefits but just to name a few, this system allows you to book appointments in a few seconds, move and change the times, days if needed, with just a click. You can find a client in many different ways, merge them if by mistake their names appears twice. If you have a problem the chat is there to help you and they come back very quickly. Cashing up at the end of the is very easy and if you have made a mistake there are many ways to rectify this. It seems like they have thought about everything to enable users to navigate easily and quickly. Cons I wish all the chats were saved in the archive. They are but only for a certain period of time. Review Source Response from Intelligent Salon Software January 22, 2019 Thank you for your review. Very much appreciated. JM Jennifer M. Salon Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Life saver!" July 2, 2020 5.0 Fantastic, from introduction, to training, to Facebook group, support chat, everything. Amazing company. Pros This intuitive software is an absolute must for salons in todays society and has been a godsend during lockdown and Covid-19. I honestly don't know how we would have coped without it! Life is so simple using it and it has made our business function so much more professionally. I have even been able to start online bookings, so amazing which frees us up to work. And support is also fantastic, the team are like a family and nothing is too much trouble, in fact if something is missing that you think would benefit the system they create it! And all for a third of there competitors. Love SALONIQ Cons There are 2 versions not all features are on both systems, its not a big deal because its easy to switch between the two but it would be good if just one version exists. Reason for choosing SalonIQ Price, functionality, friendliness of company Review Source TB Tomm B. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Salon Management made easy" July 29, 2019 5.0 SO far i am over the moon with Salon IQ and the support that team has given not only myself but all my salons. The support team are 1st class in helping and solving any issues that we come across. Over all Salon IQ has been a dream to use and work with. Pros I like the fact you can work with anyone at salon IQ support to help solve any issue you have. Salon IQ is all stored in the cloud which allows our computers to run at its full capacity with out freezing. Cons I couldn't transfer gift cards over easily due to the current company i was using. Lucky i had a calm support team who managed to help replied all the gift card manually. Review Source VR Verified Reviewer Director Retail Used the software for: 2+ years ### "Great" January 29, 2020 5.0 Great Pros Impressed with all of it. Works well. Good support Cons The clock in system which has now been resolved Review Source Response from Intelligent Salon Software January 30, 2020 thankyou for your review :) VR Verified Reviewer Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "The Most Suitable CRM for your busssines" January 31, 2019 5.0 Its been a great project to start using Saloniq with great results. Always Looking forward for new features. Pros Automation and Marketing features. Great features that can be used to generate sales and increase your bookings. Cons Vats, reciepts, z reports and x-reports. These reports need more attention when using them. Also need more specification on product type so you can extract more stats and data. Review Source Response from Intelligent Salon Software May 21, 2019 Hello, Thank you for your review. It's great to hear you love the the marketing side of the software. The reports and stock area is something we will look into. We have the HUB that has some great new features on ! We look forward to hearing how you find this. PK Penny K. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Salon IQ always amaze me with their technical ability and performance" April 16, 2018 5.0 Being able to log on anywhere in the world. Working remotely is a great asset and was definately one of the things that swayed my purchase. The on going support from Salon IQ is undoubtedly the best in the industry and I did struggle to find a con. Pros The product is very user friendly that everyone of any age would feel comfortable using it. Its so easy to drag and drop clients appointments where we need them. Cons The fact that it doesn't allow for shipping costs on orders which in theory makes the cost of that particular transaction incorrect and therefore, the cost of the stock wrong Review Source Response from Intelligent Salon Software April 18, 2018 Hi Penny, thank you for your review. We appreciate your feedback. ND Neil D. Owner Retail Used the software for: Less than 6 months ### "I Advise Caution to Business Owners" November 12, 2019 1.0 Atrocious. Could not have been worse. 3 weeks without a functioning system. Totally regret doing it. Pros I think it may work if it ever gets installed properly Installation team is a nightmare and not in the least bit interested in helping you get it sorted Cons Just can't get it installed IT help can't do it No help whatsoever from Salon iq Review Source Response from Intelligent Salon Software December 2, 2019 Hi Neil,to clarify our trainer left your business on the Go-live day with a fully running and operational main system. We ensured you had fully trained staff all happily booking and taking transactions. Online bookings as we explained many times is set up after the core system is built, then you need to work with us to help set it up, you didn't. It was delegated out to a website company in a different country we have had no relationship with. They failed to grasp our clear instructions and didn't realise to clear cache. This was their acceptance of responsibility and the reason for your delay on the online bookings part of our software set up. Rajeev from your Website company ' the main reason has been I guess, we were not sure the out come of the code that we were going to implement.' and 'due to the caching issues it wasn't showing and once I requested the server support to clear the cache which then fix cache issue.' HB Harry B. Director Used the software for: 2+ years ### "As one of the first salon groups to take Salon IQ 5 years ago. Amazing " January 18, 2018 5.0 Pros The ability to move stylists from 1 salon to another and also the ease of use of the reports and tracking. Cons Would prefer if we could book appointments from the hub on iPads iPhones. also would be great if we could email receipts to clients. Review Source Response from Intelligent Salon Software January 23, 2018 Thankyou Harry for your review. Being a multi salon group ourselves we knew the need for key multi site features would be required from the outset of this our 3rd product.. glad you like it. The iQHub is in the early stages of development , we will soon have full till functions, already you can now book, arrive and move appointments which should benefit you for now.Email receipts are also on the way.. AP Antony P. Operations Director Retail Used the software for: 2+ years ### "Would not be able to run my business so successfully without it!" April 13, 2018 5.0 Nothing at the moment. Pros Cloud-Based and simple to use. The dashboard enables my team to see how they are performing on a daily basis regarding achieving goals set at 4 weekly one to ones. Salon IQ Stock App is good when on the move Cons Needs to be a mobile app with full access to reports etc, also when the internet is down we are unable to make bookings etc Review Source Response from Intelligent Salon Software April 16, 2018 Hi Antony, Thank you so much for your review. We have the HUB that will have the ability to access reports later on this year. One of the team will be in contact with you regarding back up options when the internet goes down and to go through the HUB with you. VB Victoria B. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Super star service from salon IQ" April 1, 2019 5.0 Overall Salon IQ is extremely professional and will always help with my queries. They are very willing and open to my ideas as the customer and if the can build something for you they will. Pros The support is the best, we have a Qtr review to make sure we are getting the best out of the system. Cons I like it all, there is nothing I don’t like. Review Source HD Helen D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent service as always " February 15, 2019 5.0 excellent experience using salon IQ. Helped me to build my business, and maintain a smooth running salon. Pros Easy to use, profitable for any salon business. Cons System is sometimes slow during use and I feel that the stock/product section could be easier to input information. Review Source Response from Intelligent Salon Software December 2, 2019 thank you so much Helen, the newer Mobile app version is quicker but much like running apps like Amazon, Fb it can be down to your hardware or wifi speed. We look forward to continuing to grow your business , thank you again for the review :) SR Sarah R. Stylist/salon owner Writing and Editing Used the software for: 6-12 months ### "Exceeded my expectations" April 3, 2019 5.0 I was very nervous switching over to salon IQ but our rep was there from day 1 to help support myself and my team. I love the fact that our rep was once a stylist in a busy salon so completely understands our needs. Online web training is fab and I feel I’ve a good enough relationship with our rep to even ask the silliest question . Lots of features and constant training . Pros It’s very simple and easy to follow.I'm loving the ‘ dashboard’ which I follow throughout the day to see how the salon is doing overall . Lots of features which help me understand my buisiness. Cons I have no issues with salon IQ. It’s simple and easy Review Source JS Jade S. Director Used the software for: 2+ years ### "Absolutely brilliant salon software" April 17, 2018 5.0 Pros It's incredibly easy to use and if there is something that we need help with the support team are great. Cons There's no App! An app would make it so much more effective to use . In today's busy life an app is needed for everything!! Review Source Response from Intelligent Salon Software April 18, 2018 Hi Jade, Thank you for your feedback, we are pleased to hear your enjoying the system. We have the HUB for day to day use of the system aswell as an online booking app. One of the team will be in contact to go over these with you. DM Darren M. Director Retail Used the software for: 2+ years ### "Great product " August 24, 2018 5.0 Used Salon IQ for 9 years and it has made running the salon much more efficient and effective. Up to date information & historical reporting easy to access. Automated campaigns, txt messages, reminders & mailings etc aid client retention & avoid no shows. Very impressed with customer service when experienced any technical issues. Pros Easy to use, great functionality. Reporting & dashboards excellent. Cons Doesn’t integrate with accounts software Review Source Response from Intelligent Salon Software August 28, 2018 Thanks Darren, Accounts sw integration coming soon PM Pritpal M. MD Used the software for: 2+ years ### "Always helpful when you speak to them" April 12, 2018 3.0 Pros Easy to use . Logical. Not really much else to say - it does what it says on the tin but I couldnt say how it stands out from its competitors. Cons Lack of an APP for clients to book on like Phorest have in this day and age is not great. This should be high on agenda and a date given. Review Source Response from Intelligent Salon Software April 13, 2018 There is an app available from this month - April 2018 . Please contact Rhea on the the support team and she will give you the details. JA Jane A. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Very impressed so far" September 20, 2018 4.0 problem solving and technical support is great and having used 3 other companies, I am finding this the most successful so far Pros I love the features request function. Anything you wish to implement or change, it can be done. The flexibility is brilliant. Cons The fact the technical sold isn't on the scaresheets. Massive pain as all our past figures have been worked out with the tech sold added into the professional take Review Source Response from Intelligent Salon Software September 21, 2018 Thanks Jane, fabulous review. We are looking into the scare sheet report. I believe this is a configuration issue. I've logged a call with support and will escalate this for you. Similar Products Featured