# Page 3 | SalonIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SalonIQ the right Salon solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128737/Salon-iQ/reviews --- SalonIQ 4.7 (100) [View alternatives](https://www.capterra.com/p/128737/Salon-iQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SalonIQ ## Showing most helpful reviews Showing 51-75 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Emanuela S. Director Retail Used the software for: 2+ years ### " Best salon software we have used" January 18, 2019 5.0 Customer service is great. Always there to chat if I have any problems. Always there if I need more education on this software. A fantastic company to be with. Pros It has everything a salon owner needs to go toward in their business. Stock take, wages, product sales, the list is endless in what you can do. Cons To be honest, There is nothing I like least with Salon IQ Review Source Response from Intelligent Salon Software January 22, 2019 Thankyou RG Rachel G. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for salons" December 1, 2019 5.0 Pros It does everything that i want , a very easy to use but comprehensive system Cons Nothing , i love everything about the software Review Source Response from Intelligent Salon Software December 4, 2019 Thankyou Rachel KE Karina E. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Salon software" July 10, 2019 5.0 Pros Easy of use: all round from appointment book to reports and ordering Insightful reporting Great support Stock control Automated marketing Cons There is nothing I can find fault with at the moment. Looking forward to automated product marketing hopefully soon Review Source jH julie H. salon owner Used the software for: 2+ years ### "brilliant " April 19, 2018 5.0 Pros its easy to use and they are very helpful. always ready to up date with new ideas. staff love it and it works well in all departments barbers salon chiropractor beauty and tanning. Cons few hick ups with cloud, but i can't think or anything else. so will just have to write thank you Review Source Response from Intelligent Salon Software January 23, 2019 thankyou BR Brooke R. Salon Director Retail Used the software for: 1-2 years ### "Amazing " May 16, 2019 5.0 Pros The constant updates and reviews on our system functions , the lovely \[SENSITIVE CONTENT HIDDEN\]visits us anually to review our system and always shows us new features Cons None we love it, there are constant new features Review Source GF Garry F. Director Individual & Family Services Used the software for: 2+ years ### "Salon IQ Reviewe" January 25, 2019 5.0 Its great for the reports i need. Pros Thats its on Cloud and I can get on it anywhere. Cons The Goods in and Salon use bottons are to close together. We have chlicked the wrong botton a few times. Stock movement could be better. Review Source Response from Intelligent Salon Software January 28, 2019 thanks Gary , we will look into the stock area :) GT Graham T. Owner Retail Used the software for: 1-2 years ### "Talents " January 19, 2019 3.0 Generally a little disappointing. Expensive texts . Runs slow at times . Pros The features look good and potentially useful Cons The lack of overall advice and it hasn’t moved us forward as we thought it would Review Source Response from Intelligent Salon Software January 29, 2019 Hi Graham, In sorry to hear you feel this way, the system could really help you move forward with your business. One of the team will be in touch to arrange an account review to go over the system with you and offer you some more 121 training. KS Kristina S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A must have salon software " January 29, 2019 5.0 Pros Being able to book online send text reminders and email blasts Cons Not any problems with it and if any they sort it immediately Review Source Response from Intelligent Salon Software January 30, 2019 Thank you for leaving a review Kristina. We look forward to many more years of providing you with salon software. KJ Kirsty J. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Salon-iQ review" May 16, 2019 5.0 Excellent, support is fabulous and I’ve always had any queries answers Pros Digital consultation forms for beauty along with accessing information on mobile phones Cons Just the transition from previous, although better it’s always daunting when switching over but it was smooth and now so much easier to access information Review Source DJ Danny J. Franchisee/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Saloniq " April 4, 2019 4.0 Pros Ease of use. Can be used anywhere. Hub future plan is exciting. Cons Hun still needs work and is not quick enough to use on salon floor. Review Source J(RS Janet (aka Ruby) S. Director Used the software for: Less than 6 months ### "Very smooth transition from previous system, great customer interface." January 16, 2018 5.0 Faster booking times while client is at the desk. All the information you need at your fingertips, quickly. We've saved time on updating our own system of performance graphing. Great support and information. Pros Apart from the colour screen display! I particularly like the speed, capability, user friendly design and marketing functions. It's a time saver too. The technical team are very patient and supportive with a fast response time. I really appreciate the calls just to check that everything is going well for us and if we're happy. That doesn't happen with many suppliers! Cons To be honest, I can't think of anything really at the moment. A couple of annoying little things were fixed on the last update. Review Source Response from Intelligent Salon Software January 19, 2018 Thanks Janet, I hope you have customised the colour schemes by now :) you can have any colour of the rainbow. All the best Vince AR Angela R. Salon Owner Consumer Services Used the software for: Less than 6 months ### "Wow" June 3, 2019 5.0 SalonIQ have been AMAZING.. From the speed of installation to support and development. I love my point of contact. Her enthusiasm for her product is infectious. Thank you Pros I love that I can access it from anywhere. I love the reports that it sends me. I don’t have to extract the info it’s there at the start of my week in my inbox ... FANTASTIC. I love the Dashboard that the staff have for there targets and development. We love that clients details are all checked and signed for on the iPad ... This software has been like a breath of Fresh Air . Thank you Salon IQ Cons There isn’t anything that I don’t dislike. Review Source DT Dean T. Director Used the software for: Less than 6 months ### "4 months in and very happy!" July 17, 2018 5.0 Pros Overall ease of use, support and value for money are the top. After a few years of another system the overall functionality of the point of sale and back end reporting is concise. Cons There are the odd glitch (as a mac user the software does freeze - a couple of times a week, not a huge issue. Log out and log back in). GDPR - accessing all the info we have worked to update - there doesn't seem to be a report to so this information can utilised. Generally this software has made our work days much easier! Review Source Response from Intelligent Salon Software July 18, 2018 thanks Dean for your feedback and review. Let our support team look at your mac issues and see whats going on. GDPR reporting is something thats been discussed and we will be looking into. Hope you are enjoying the Tablet based GDPR sign off, let us know if you need any more tablet consultation forms built IB Ian B. Director Retail Used the software for: 6-12 months ### "Perfect for those with 2 or more salons. " August 27, 2018 5.0 Easy, time saving , great online booking experience, integration with review platform salon spy is brilliant. Pros It’s cloud functionality provides seem less link between all our salons. Drag and drop team members one rapport it’s perfect for multiple salon users. Cons It’s not free (couldn’t think of anything I don’t like) Review Source Response from Intelligent Salon Software January 29, 2019 Hi Ian, Thanks for the review. It's great to hear you are liking the various features we have available. AC Anna C. Frainchised Health, Wellness and Fitness Used the software for: 6-12 months ### "Great system" January 31, 2019 5.0 Cara is amazing, she is always there for help and support. Pros Great system, easy to use. Love the dashboard reports. Cons occasionally it seems to loose prices and services. Review Source Response from Intelligent Salon Software May 21, 2019 Hi Anna, Thank you for leaving us a review. We are so happy to hear how great Cara has been and we look forward to working with you more in the future. SM Sonila M. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very good " February 26, 2019 5.0 Bookings /time management /accuracy / time saving Pros Features and systems that help us running a smooth day Cons Costumer service as a new member I have difficulties performing certain tasks .. wrote them and we got a late reply Review Source Response from Intelligent Salon Software December 2, 2019 Hi Sonila glad we are contributing to the silky smooth runnings at Hair Essence. I have logged a call to make sure you have completed our 5 point plan of success and getting the most from our unlimited online training and live chats MF Mohamed F. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "This is a good booking and reporting system." April 16, 2018 5.0 more online bookings Pros Email confirmation and massage reminder, end of the day cash count, re-booking option, and many more. Cons there should not be Customers end password and system does not recognize their password this is common complain from customers, some time cancelled appointments receives the text massages, you can not copy or past in the boxes with mouse, the text massage campaign is too high. Review Source Response from Intelligent Salon Software April 18, 2018 Hi Mohamed, Thank you for your feedback. We are sorry to hear you have been experiencing these issues we would love to rectify these for you please give us a call on 01892280123 the team will look into these for you. ES Emily S. Salon owner Used the software for: Less than 6 months ### "Amazing experience " April 16, 2018 5.0 Pros How easy and manageable it is to use, everything you need is there quick and easy. I like how you can also use the software from your phone so theses no need to always start the laptop up on your day off. Cons That you can't chose who the recommend a friend goes to eg. Not sending to all the regulars every week Review Source Response from Intelligent Salon Software April 18, 2018 Hi Emily, thank you for your review its great to hear your getting on well with your new system. In regards to recommend a friend you can prevent clients from receiving this message after every appointment if they are regulars. Please call support on 01892280123 for more information. KR Ken R. Used the software for: ### "simple cloud software that works" May 30, 2014 5.0 Pros - this is simple software that once bought will run for free on all other pcs (plus my mac at home) I have tried other software but this one has the main areas I needed. best bits - easy appointment booking all the marketing I can set up and it does it itself throughout the year, such as birthday , lost client emails, new client surveys - as I needed my new stylist Staceys column filled and fast I switched on the automatic recommend a friend text service just for her - it filled her column for the next 4 weeks ! cons - I was worried about it being cloud the internet might drop out so I bought an internet dongle - wished I hadn't - later found out I could have used my iPad - they should have told me that before. they are not open all night , only till 9pm I often work late and it would be helpful if they are 24 hours - other than that they are very good and are helpful Review Source CM Craig M. Barber Cosmetics Used the software for: Less than 6 months ### "Love salon iq" December 1, 2019 5.0 The benefits I have found is that I can link it directly to my website for online bookings. Pros I love it's simplicity and ease of use.. Cons That you can't cancel an appointment on the day. Reason for choosing SalonIQ Used it before Review Source Response from Intelligent Salon Software December 2, 2019 thanks for the review Craig, I will log a call and get the team to show you how to cancel on the day and the automatic waiting list can flag a client who could fill that gap :) VR Verified Reviewer IT MAANAGER Information Technology and Services Used the software for: Less than 6 months ### "SalonIQ - Review" March 16, 2022 4.0 Very satisfied with overall perfromance. Pros Ease of use and accessibility from anywhere. Loaded with multi features. Support also deserve a special mention. Cons Nothing to be said as negative at the moment. Review Source Response from Intelligent Salon Software March 21, 2022 Thank you for your review of SalonIQ. aF amanda F. salon owner Cosmetics Used the software for: 2+ years ### "salon software" January 22, 2019 5.0 reduced our 'no shows' as the text reminder appointment service is sent. the systems text service allows us to get info to our guests immediately, and therefore an instant response from guests, so good for daily offers etc. Pros easy to set up and use. can personalise it to your needs. help is easily accessable , and a few ways to get help; on line, by phone, the hub. the text service is brilliant Cons we dont have a brilliant internet where we are and the system relies on it so it freezes and goes down daily for us. so good internet is a must for this system. Review Source cB christine B. franchisee Retail Used the software for: Less than 6 months ### "Best computer system we have had !" January 29, 2019 5.0 Excellent support from the reps and the team at salon IQ. The reps usually answer queries on a Saturday, even though I wouldn't expect her to, being her day off. All issues we have had, they have sorted out no problem. Pros Very easy to use, can access on mobile, good easy to understand reports. Simple appointment system and good security reports as well. Cons Have not found a down side as yet, nothing at present. Review Source Response from Intelligent Salon Software April 5, 2019 Hi Christine, Thank you so much for your comments. DC David C. Director Consumer Services Used the software for: Less than 6 months ### "So far, so good!" April 17, 2018 5.0 Pros Ease of use with few clicks to get through check out. The Reports are clear and easily accessable, and team reports displayed on on screen. Cons A few extra features but as I am new to it all so maybe I havent discovered everything yet! .... Review Source Response from Intelligent Salon Software April 18, 2018 Hi David, thank you for our review we look forward to showing you more of what the system can do for your business. CC Chris C. Group Director Arts and Crafts Used the software for: Less than 6 months ### "Generally helpful and nothing is to much trouble." June 14, 2017 5.0 Pros Stock taking with an iPhone. A job everyone hated and now fight to do. The IQ team have really thought through how a guest moves through the salon. Free up reception Cons No back button on the side calandra. Review Source Response from Intelligent Salon Software June 19, 2017 many thanks Chris , we hope you enjoy our product and service moving forward Similar Products Featured