--- title: "Hotel Link Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hotel Link Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/128749/Hotel-Link-Solutions/" page_type: "product" language: "en" --- # Hotel Link Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hotel Link ## What is Hotel Link? The Hotel Link system is an innovative accommodation sales platform comprising a number of inter-operable modules (hotel website, booking engine/payment gateway, channel manager, and social media). They can be set-up as one seamless package. You choose the number of channels you want to distribute via, or you can select only the individual modules that suit you best. ## What is Hotel Link used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Motel](https://www.capterra.com/motel-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $50 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hotel Link?[Manage this product listing](https://www.g2.com/products/sixfifty/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hotel Link 4.6 (53) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price $50 Per User, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (53) Ease Of Use 4.6 (236) Value For Money 4.6 (49) Value For Money 4.6 (212) Customer Service 4.7 (50) Customer Service 4.8 (231) ## Hotel Link alternatives [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/128749/Hotel-Link-Solutions/alternatives/) ## FAQs about Hotel Link Overview ### What problems does Hotel Link solve? Hotel Link solves the complexity of managing OTA connections, inventory updates, direct bookings, and website-driven sales through an interface staff can learn quickly. Front desk teams, property managers, and small hotel operators benefit most by reducing training time, avoiding manual channel work, enabling off-site access, and easing digital transition. Answer based on 27 reviews Overview ### Which roles and teams benefit most from Hotel Link? Hotel Link is most used by hotel managers, general managers, and directors who need to streamline bookings, manage guest communications, and improve property performance. Owners and proprietors rely on it for visibility into revenue and operations, while sales, marketing, and admin teams use it to support distribution, promotions, and daily coordination. Answer based on 53 reviews Overview ### What company size and industries is Hotel Link built for? Hotel Link is built primarily for small businesses in hospitality, with 98% of reviewers from small companies and 85% from the hospitality industry. It also serves leisure, travel and tourism at 4% and consumer services at 2%, aligning with small to midsize hotels and vacation rentals, especially for channel management. Answer based on 53 reviews Features and Usability ### What are the key features of Hotel Link? Hotel Link includes core payment processing plus multi-channel management features such as channel manager, rate and availability updates, inventory control, and calendar management. Reviewers also highlight booking engine tools for direct online booking, reservations management, automated invoices, and front desk operations, with real-time synchronization across OTAs and hotel websites. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Hotel Link integrate with? Hotel Link integrates with AbodeBooking. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Hotel Link offer? Hotel Link provides in person training, live online sessions, documentation, and videos to help teams get started. In person training supports direct instruction, live online sessions offer guided remote setup, documentation gives written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Hotel Link offer, and how do users rate the experience? Hotel Link offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as prompt, friendly, and helpful, with local representatives and technical staff resolving issues quickly. Some reviewers, however, report slow service, limited immediate help, and say more support capacity would improve problem resolution. Answer based on 24 reviews Features and Usability ### What features does Hotel Link offer for hotel operations? Hotel Link offers an easy-to-use set of hotel tools for reservations, channel management, website integration, and mobile access. Many small accommodation providers like the clear interface and broad feature set, while some teams want stronger financial reporting, faster support at times, and a few workflow improvements in housekeeping and rate setup. Answer based on 15 reviews Features and Usability ### How well does Hotel Link handle bookings and reservations? Hotel Link handles bookings well by combining direct reservations, OTA connections, availability control, and channel management in one place. Small hotels and guesthouse operators often value fewer overbooking issues and easier daily work, though some properties want faster booking engine performance, better guest data reuse, and more editable reservation workflows. Answer based on 13 reviews ## Features AI summary Based on 2,511 Channel Management reviews Capterra data shows that buyers of Channel Management software rank the following features as their top priorities: - **Calendar Management** (**68%** of reviewers rated this feature as critical) - **Data Synchronization** (**70%**) - **Multi-Channel Management** (**64%**) Hotel Link supports all three features buyers value most: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability and rates up to date across channels, reduce manual updates and booking errors, and manage distribution more efficiently, allowing teams to maintain accurate inventory and improve day-to-day operations. Calendar Management 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Multi-Channel Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Inventory Control 4.6 (27) 37.04% of 27 reviewers that rated this feature as important or highly important Monitor product stock levels Third-Party Integrations 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Partner Management 4.5 (26) 30.77% of 26 reviewers that rated this feature as important or highly important Manage channel partners through a portal where they can access all product information Channel Analytics 4.3 (24) 29.17% of 24 reviewers that rated this feature as important or highly important Analyze and track performance of channels Hotel Link 43 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Engine: The ability for guests to book a room online directly on a hotel's website. - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar: A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (53) 4.5 Based on 53 reviews ## Pricing Value for money 4.6 (49) Basic $50.00 Per User,Per Month Value for money 4.6 (49) 4.6 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (50) 4.7 Based on 50 reviews ## User reviews Overall rating 4.6 Based on 53 reviews Filter by rating 5(36) 4(13) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent Blessen Sam M. IT helpdesk Associate Information Technology and Services ### "Excellent Hotel Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2022 Excellent software which does almost every very well. Pros Great customer support and technical support. Packed with excellent features that are easy to learn and use. Cons Some improvemens to features like website construction and user reviews management. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 15, 2022 Hi Sam, thank you for leaving feedback for Hotel Link on Capterra. We are happy that you are satisfied with our service and customer support. AG Adrian G. Gerente Hospitality ### "Excelente custo beneficio. Atendimento ótimo." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2022 Acabaram os overbookings. Pros É de uso fácil no dia a dia e facilita muito o trabalho com as OTAs. Cons O App para android precisa melhorar, não me resulta prático Reasons for choosing Hotel Link Preço e atendimento Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Adrian, Thank you for leaving us your feedback. We are really happy that you find our service helpful for your property operation. HS Has S. General Manager Hospitality ### "Simplicity but functionality " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 2, 2022 Pros It is easy to control inventory and promotions Cons The set-up fee and support are paralleled Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Has, Thank you for leaving us your feedback. We are happy that you find our product functional and make your control easier. ES Eloy Soranzo R. Proprietário Hospitality ### "Facilidade Navegação" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 No geral para o meu caso em particular, atende minha necessidade Pros Sistema muito bom com facilidade para uso. Com poucos ajustes deve ficar no ponto de "bala". Precisa pequenos ajustes no sistema de bloqueio e liberação dos aptos limpos. Tem que desbloquear um a um quando deveria ter um clike para liberar todos os limpos. Cons Falta armazenar o cadastro dos clientes. É muito importante ter registro dos clientes com endereços completos para fins de segurança e facilidade no momento do check-in. O sistema deveria buscar automaticamente pelo nome e preencher automaticamente todos os dados cadastrados Reasons for choosing Hotel Link Menor custo benefício Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Eloy, Thank you for letting us know your thought about our products. It is great that the system meets your needs. The improvement points that you mention are in our implementation plan. FF Fernando F. Gerente Hospitality ### "Socio estratégico" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 Muy contento con la plataforma y la forma de integrar el motor de reservas, las OTA's, la pagina web y el sistema de reservas, todo integrado y manejado desde una sola pagina. Pros La funcionalidad del sistema es muy amigable, fácil de utilizar y rápido de aprender. Los procesos son bastante rápidos, no tenemos problemas de lentitud o que se "cuelgue" el servicio. Cons Faltan algunos detalles importantes que se deben tener en cuenta para el mando de un hospedaje, por ejemplo el poder editar datos de las formas de pago, realizar una reserva desde una reserva anterior, como un re-ingreso para no tener que llenar toda la reserva nuevamente. Reasons for choosing Hotel Link Integración total, idioma, facilidad de uso, apoyo y servicio técnico en nuestra ciudad. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Fernando, Thank you for leaving us your feedback. It is nice that you like our product. Your comments for improvement are appreciated. We will consider adding them in our implementation plan. BJ Brendan J. Dueño Hospitality ### "Muy buena plataforma " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2022 Pros Bonita la presentación en la página de web nuestra, y han ido mejorando todos los años la funcionalidad. Hace todo lo que necesitamos. Cons Anteriormente faltaba unos funciones, pero ya no tengo quejas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Brendan, Thank you for your feedback. We are happy that you find our service helpful. Hope that you will like our new functionality which is gonna live soon. JC Jarbas C. proprietario Hospitality ### "Regular ,bom custo beneficio" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 1, 2022 Interface de facil acesso com as OTAs Pros Facil manuseio, interface com as OTas, custo mensal Cons Falta de recursos editaveis para minha necessidade (relatorios, alternativas de escolhas) O pior é a lentidão do sistema principalmente no motor de reservas que faz o hospede desistir de fazer a cotação e posteiormente a reserva Reasons for choosing Hotel Link Preço e Indicação Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Jarbas, Thank you for your review. It is great that you find our product helpful for your operation and affordable. We will look at your improvement suggestion closely to see if it is feasible to implement. TR Tarciso R. Gerente Hospitality ### "Ajuda no gerenciamento " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 February 1, 2022 O sistema ajudou no controle de reservas e nas vendas, mas ainda muito fraco para fazer orçamentos, mesmo assim ajudou bastante no crescimento das vendas diretas. Pros Controle das reservas, gestor de canais de vendas e o site integrado. Cons Muito confuso os relatórios, não registra os e-mails dos Hóspedes para publicidade, não tem App para iOS somente androide, algumas funções dão bug e o suporte fraco para o usuário. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reasons for choosing Hotel Link Pelo valor custo benefício e funcionalidades básicas que solucionaram alguns problemas, mas falta uma produção automática para orçamentos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Tarciso, Thank you for leaving us the feedback. Unfortunately, you are not satisfied with some points. We're sorry for any inconvenience which may be caused. We want to mention some ideas in your comments to make them clearer. Firstly, our system does record the guest's emails in the Guest Details Report section, so the user can export the file for further purposes like advertising. Secondly, our app has both Android and IOS versions so it can adapt to different mobile devices. Regarding support, we have various channels that the user can reach such as local support teams (applicable for some regions), message box on the extranet dashboard or sending your request directly to the support team via email support@hotellinksolutions.com. Hope that this answer is helpful for the issue that you are facing. AM Ah Moon T. Community Engagement Expert Government Relations ### "Home Stay Tabiteuea" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 Fairly good and friendly. Pros There is local agency to talk to, a human face to give support. Cons There is nothing, but I am less literate, I will need hands on experience to navigate it fully. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Ah Moon, Thank you for leaving us your review. We are happy that you find our system friendly and supportive. We hope that you will be more satisfied with our upcoming features. ED Ed D. Owning Director / General Manager Leisure, Travel & Tourism ### "Hotel Link User chasing simple yet effective system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 1, 2022 Very happy, very easy to learn, very easy to progress and fix up items. Pros I find the system easy to use, functional and simple as a back end programming for all of our Channel OTA, website, reviews bookings and customer details Cons The only simplified addition I am searching for is multi guest functionality. Our groups and guests sometimes have more than one family member and we would the ability to capture this and feed into our daily PMS operating system. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Better offers, more accessibility, better features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hi Ed, Thank you for your feedback. It is so great that you love the simplicity and effectiveness of Hotel Link system. Your comment for the improvement is appreciated and we will consider it to make the system better. [View all Reviews](https://www.capterra.com/p/128749/Hotel-Link-Solutions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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