# Hotel Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotel Link the right Channel Management solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128749/Hotel-Link-Solutions/reviews --- Hotel Link 4.6 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Hotel Link Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews RG Richard G Joint ownerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The option to control our calendar and charges across multiple platforms. Once we’d had instruction on the hotel link extranet we find easy to use and navigate.“ August 22, 2021 MS Muhammad S General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “The financial aspect is not sufficient and we cannot go for P/L on daily/weekly/monthly basis and we cannot average out the expenses.“ January 28, 2022 ED Ed D Owning Director / General ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “I find the system easy to use, functional and simple as a back end programming for all of our Channel OTA, website, reviews bookings and customer details“ February 1, 2022 VC Vicki C Owner/OperatorHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The front desk calendar is annoying as it doesn't show how many nights a guest is staying, just the dates.“ August 4, 2021 RG Richard G Joint ownerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “We were unsure at the outset as this was new territory for us as Petrock Holiday Cottages. But from the first meeting to discuss the new website design to the implementation and ongoing support all been excellent.“ August 22, 2021 AM Agung M Sales & Marketing ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Some details of booking which from agent is not displayed correctly , so we need to check on the extra net of that agent“ August 16, 2021 RK Robert K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Hotel Link allowed us to make the transition from direct sales to OTA simple and painless. “ January 28, 2022 KS Keith S OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “At the beginning I thought the problem was all mine and like a New Car it just needed some more time to get into the nitty gritty, now months and months on, I now realise it is outdated and probably beyond a tweak or two.“ November 30, 2021 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Blessen Sam M. IT helpdesk Associate Information Technology and Services Used the software for: Less than 6 months ### "Excellent Hotel Management Solution" February 26, 2022 5.0 Excellent software which does almost every very well. Pros Great customer support and technical support. Packed with excellent features that are easy to learn and use. Cons Some improvemens to features like website construction and user reviews management. Review Source Response from Hotel Link Solutions March 15, 2022 Hi Sam, thank you for leaving feedback for Hotel Link on Capterra. We are happy that you are satisfied with our service and customer support. MNL Maria Natalia L. Owner Hospitality Used the software for: 2+ years ### "User Friendly Software" January 29, 2022 5.0 Easy to use, time saving, and effective to generate bookings. Pros Everything is on it. The software saves my time to allocating the rates and availability. Very effective to generate the booking to website. The most important thing is that the channel manager makes my hotel is getting popular thought we are located faraway from the center of Lembongan Island. Great job, Hotel Link! Cons The report in Front desk is rarely the same with the manual report, but it doesnt happen often. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing Hotel Link Their support team doing really great job, fast respond and ready to help me at anytime. Easy to be contacted by local number. Review Source Response from Hotel Link Solutions February 7, 2022 Hi Maria, Thank you for leaving us a review. It is nice that you find our system user-friendly and you are satisfied with our customer service. We hope that you will like our upcoming system features which are gonna live in the future. KS Keith S. Owner Hospitality Used the software for: 6-12 months ### "INTEGRATION with OTA'S NOT EASY BY ANY STRETCH OF THE IMAGINATION" November 30, 2021 3.0 Great Business Concept, with what seems a perfect choice, for those looking for a Calendar Minder. In a way I am glad to have tried the Software, I am sure it has made me stronger and more knowledgeable of the Industry and teaming up with Gianfranco has been a blessing Pros Gianfranco, A very knowledgeable Hotellink Consultant, the representative brings his A Game to the Table Priced competitively the package is well implemented by Hotellink Offers some great insights of the Travel Industry Perfect for those who set a years single tariff and happy to just walk away, but for those wishing to set different rates and criteria, you will find it painful. Cons The integration of the Calendar to the OTA's is more than problematic, it just does not work as it should, I am not sure where the problems lye, but it just makes life very stressful spending so much time finding solutions to all the glitches. The only OTA to run smoothly is Booking.com which is 5 stars The worst have to be Agoda and Airbnb, both not helped from their own internal support teams being practically non existent. I find the Calendar as useful as a Chocolate Tea Pot, trust me here if you have used Calendar Managers in the paste, this will kill you constantly flitting from one page to the other with no legend offered as to what all the Calendar Colours changing before your eyes mean ! At the beginning I thought the problem was all mine and like a New Car it just needed some more time to get into the nitty gritty, now months and months on, I now realise it is outdated and probably beyond a tweak or two. Review Source ED Ed D. Owning Director / General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Hotel Link User chasing simple yet effective system" February 1, 2022 5.0 Very happy, very easy to learn, very easy to progress and fix up items. Pros I find the system easy to use, functional and simple as a back end programming for all of our Channel OTA, website, reviews bookings and customer details Cons The only simplified addition I am searching for is multi guest functionality. Our groups and guests sometimes have more than one family member and we would the ability to capture this and feed into our daily PMS operating system. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Better offers, more accessibility, better features Review Source Response from Hotel Link Solutions February 7, 2022 Hi Ed, Thank you for your feedback. It is so great that you love the simplicity and effectiveness of Hotel Link system. Your comment for the improvement is appreciated and we will consider it to make the system better. SN Silvana N. Owner/General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Rockwater Resort Review" August 16, 2021 5.0 Professional company to be associated with. Their support team are excellent and always available. Have never experienced any down time. If there is a glitch, technical support work on the issue quickly to resolve in least amount of time. Pros website setup, calendar, payment and channel manager are easy to set up, implement and use. Cons There isn't much not to like. To use this software you don't need to be an IT guru. Every step of the way there is always an option to proceed or cancel action which is great. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Hotel Link Easy to set up and use; cost is very affordable for the modules used; ability to converse with real people who listen. Review Source Response from Hotel Link Solutions August 17, 2021 Hi Silvana, thank you for sharing your feedback. We're really glad that you like our platform and find it easy to use. Hotel Link always listens to our clients' opinions and take action on improvement to enhance their experience. JR James R. Director Hospitality Used the software for: Less than 6 months ### "Glad I made the switch " August 3, 2021 5.0 I’m very happy and have found \[SENSITIVE CONTENT\] very helpful throughout the whole switching process. Pros Switching to Hotel Link from another big name company was easy, they took care of everything and made it painless. I like the functionality and find it so much easier to use and navigate. I have already seen an increase in direct bookings. The best of all is it has reduced my costs compared to my previous channel manager. Cons The pre-populate function needs to improve to include a database of regular guests, so you don’t have to keep inputting their details for every booking. Alternatives considered [Q-Book](https://www.capterra.com/p/129421/Q-Book/) Reason for choosing Hotel Link Costs, functionality and better onboarding support Review Source Response from Hotel Link Solutions August 4, 2021 Hi James, thank you for trusting and using Hotel Link's service. We are very happy that you have good experiences with our support and you can gain benefits about cost & effectiveness from Hotel Link's channel manager. MS Muhammad S. General Manager Hospitality Used the software for: Less than 6 months ### "HotelLink & S Chalet" January 28, 2022 5.0 Overall experience is wonderful specially the customer service is GREAT and rest we are using it and never found any issues or problems as yet... Pros It is a nice software covering almost everything related to Hotel Front Desk Operations and to a sufficient extent other departments too. I like most is the integration with all other channels, Online Bookings and real time management. Cons Hotel Link is a wonderful software but i think they need to work on Financial Software as well. The financial aspect is not sufficient and we cannot go for P/L on daily/weekly/monthly basis and we cannot average out the expenses. It will be complete if they will do it... Rest everything is almost fine... Reason for choosing Hotel Link Because of data security. Because the Ascendant was owned by the local hotel owners and Hotel Link is a separate entity so we are hopeful that it will never lose the trust based relationship in future too.. Review Source Response from Hotel Link Solutions February 7, 2022 Hi Muhammad, Thank you for choosing our solution and leaving us a review. It is so great that you are happy with our system. Your comment for improvement is recorded and will be considered to develop if it is feasible to implement. RA Ross A. Manager Hospitality Used the software for: 2+ years ### "Great system and AMAZING service." January 28, 2022 5.0 The system is bigger and has many more features than what we need, but it is perfect for a smaller accommodation provider. Pros HLS is simple, easy to use, teach and learn. There are many features that we don't use but could if required. The customer care and technical help has been fantastic and prompt. All of our issues (billing) was sorted very quickly. Being able to access the system via an app whilst not on site is very helpful. Cons The only suggestions is being able to search for a guest, either past, or future via a search bar in the menu. Reason for choosing Hotel Link Ease of learning, access via an app and as i have said, great service from their team of techs, sales and management. You really couldn't ask for a better team behind your small, or large business. Review Source Response from Hotel Link Solutions February 7, 2022 Hi Ross, Thank you for leaving us a review. It is so great that you love Hotel Link system and our customer service. Your feedback is such a big motivation for us to improve the product every day. Also thanks for your improvement suggestion, it is recorded by us to consider for the next development plan. SJ Sadu J. Listings Manager Hospitality Used the software for: 2+ years ### "Best UI/UX so far for the booking system" August 3, 2021 5.0 Pros I really like the UI offered by Hotel Link, with a simple and easy-to-use UI that makes the user experience is great. Many features are constantly being developed by them and I'm sure this software will get even better. The mobile app is really good, we hope they can add more features to it. They also really care about users, by offering to help during the pandemic so that we can survive together in difficult times. Cons We really want to have the iCal importer feature so that it will be easier for us to handle bookings on systems that are not supported by Hotel Link. We also hope they recruit more customer support so they can solve our problem even better. Review Source Response from Hotel Link Solutions August 12, 2021 Dear Sadu, thank you for taking your valuable time to share your feedback. It is nice to know that you love the user interface and experience of our system. We always strive for our client's success and want to be with them to get through this difficult period together. Regarding the support comment, you can easily reach out to our support team via regional representatives or email project@hotellinksolutions.com or even through our social media. We are always there when you need assistance. RG Richard G. Joint owner Hospitality Used the software for: 6-12 months ### "Great to work with and first class support" August 22, 2021 5.0 First Class. We were unsure at the outset as this was new territory for us as Petrock Holiday Cottages. But from the first meeting to discuss the new website design to the implementation and ongoing support all been excellent. All of our questions have been addressed however small and we definitely feel that Hotel Link are there for us. The website and software are now bedded in and we are very happy with the way things are set up. It’s been a very good experience all round with attentive and professional Hotel Link representatives. \[SENSITIVE CONTENT\] our representative in the UK has been outstanding. Thank you Hotel Link. Pros The website and the management of it. The option to control our calendar and charges across multiple platforms. Once we’d had instruction on the hotel link extranet we find easy to use and navigate. Cons Happy with all of the features of the software generally. Hotel Link support notification and demonstrate any new features and provide excellent support. Review Source Response from Hotel Link Solutions August 26, 2021 Hi Richard, thank you for giving us all these kind words and we so appreciate that you took your time to share your experience with us. It is fantastic to know that you are happy with our service and dedicated support. We always strive for customer satisfaction by providing quality services and being around for help whenever they want. Thank you again for your review and we are looking forward to seeing you again in your local. TR Tarciso R. Gerente Hospitality Used the software for: 1-2 years ### "Ajuda no gerenciamento " February 1, 2022 3.0 O sistema ajudou no controle de reservas e nas vendas, mas ainda muito fraco para fazer orçamentos, mesmo assim ajudou bastante no crescimento das vendas diretas. Pros Controle das reservas, gestor de canais de vendas e o site integrado. Cons Muito confuso os relatórios, não registra os e-mails dos Hóspedes para publicidade, não tem App para iOS somente androide, algumas funções dão bug e o suporte fraco para o usuário. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Hotel Link Pelo valor custo benefício e funcionalidades básicas que solucionaram alguns problemas, mas falta uma produção automática para orçamentos. Review Source Response from Hotel Link Solutions February 7, 2022 Hi Tarciso, Thank you for leaving us the feedback. Unfortunately, you are not satisfied with some points. We're sorry for any inconvenience which may be caused. We want to mention some ideas in your comments to make them clearer. Firstly, our system does record the guest's emails in the Guest Details Report section, so the user can export the file for further purposes like advertising. Secondly, our app has both Android and IOS versions so it can adapt to different mobile devices. Regarding support, we have various channels that the user can reach such as local support teams (applicable for some regions), message box on the extranet dashboard or sending your request directly to the support team via email support@hotellinksolutions.com. Hope that this answer is helpful for the issue that you are facing. ESR Eloy Soranzo R. Proprietário Hospitality Used the software for: 1-2 years ### "Facilidade Navegação" February 1, 2022 5.0 No geral para o meu caso em particular, atende minha necessidade Pros Sistema muito bom com facilidade para uso. Com poucos ajustes deve ficar no ponto de "bala". Precisa pequenos ajustes no sistema de bloqueio e liberação dos aptos limpos. Tem que desbloquear um a um quando deveria ter um clike para liberar todos os limpos. Cons Falta armazenar o cadastro dos clientes. É muito importante ter registro dos clientes com endereços completos para fins de segurança e facilidade no momento do check-in. O sistema deveria buscar automaticamente pelo nome e preencher automaticamente todos os dados cadastrados Reason for choosing Hotel Link Menor custo benefício Review Source Response from Hotel Link Solutions February 7, 2022 Hi Eloy, Thank you for letting us know your thought about our products. It is great that the system meets your needs. The improvement points that you mention are in our implementation plan. MH Mohamad H. General Manager Hospitality Used the software for: 2+ years ### "Nice product" January 28, 2022 5.0 I am using this software in daily basis, and so happy that Hotelink have a application in android. Pros Asialink Easy will use this in the future Cons All channel is easy to use and price is competitive Reason for choosing Hotel Link Price matters Review Source Response from Hotel Link Solutions February 7, 2022 Hi Mohamad, Thank you for leaving us a review. We are happy that you like our system and find the solution affordable. RD Raymond D. Proprietor Hospitality Used the software for: 1-2 years ### "Why I changed from Little Hotelier to Hotel Link solutions. " August 3, 2021 4.0 Excellent back up from local staff Pros As am not highly skilled with IT, the most important thing was to have local representatives who can come & visit me or take a phone call to sort out some issue. Cons Nothing really. Am not very sharp with IT & so difficult to comment. Reason for choosing Hotel Link N/A Review Source Response from Hotel Link Solutions August 4, 2021 Hi Raymond, thank you for taking your precious time to share about a good experience with Hotel Link solution. We always thrive for our customers' success by supporting them in a quick and most dedicated manner. We are very happy that you are satisfied with our local support. HS Has S. General Manager Hospitality Used the software for: 2+ years ### "Simplicity but functionality " February 2, 2022 5.0 Pros It is easy to control inventory and promotions Cons The set-up fee and support are paralleled Review Source Response from Hotel Link Solutions February 7, 2022 Hi Has, Thank you for leaving us your feedback. We are happy that you find our product functional and make your control easier. AG Adrian G. Gerente Hospitality Used the software for: 2+ years ### "Excelente custo beneficio. Atendimento ótimo." February 2, 2022 4.0 Acabaram os overbookings. Pros É de uso fácil no dia a dia e facilita muito o trabalho com as OTAs. Cons O App para android precisa melhorar, não me resulta prático Reason for choosing Hotel Link Preço e atendimento Review Source Response from Hotel Link Solutions February 7, 2022 Hi Adrian, Thank you for leaving us your feedback. We are really happy that you find our service helpful for your property operation. LK Lara K. Director Hospitality Used the software for: Less than 6 months ### "Guest Space Fiji" January 31, 2022 5.0 Great Pros Customer Service is great. Calendar is easy to use Cons I'm still learning how to properly Map channels but this just needs a bit of training and I should be all good Review Source Response from Hotel Link Solutions February 7, 2022 Hi Lara, Thank you for leaving us your feedback. We are happy that you like our system and customer service. If you need any help on training the system, do not hesitate to contact our local team for quick support. CC Chomnan C. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Great system and best user experience" February 6, 2017 5.0 I used to use Hotel Link Solutions system 2 year, the user interface is look really friendly and easy to use. The Channel Manager is really fast to updated. Review Source Response from Hotel Link Solutions February 17, 2021 Hi Chomnan Cheng, thanks so much for your feedback! We're really glad you enjoyed our services. AG Alexandre G. Propoerty Owner Hospitality Used the software for: 2+ years ### "Um ótimo time de Suporte" August 14, 2021 4.0 Estamos muito satisfeitos com o controle que o Hotel link nos oferece sobre todo o movimento de nossa Pousada. Pros O Suporte que recebemos da pessoa do Hotel Link responsável pela nossa conta. Sempre atencios e disposto a solucionar nossos problemas e dificudades. Cons Nas reservas, nas janelas de "EXTRAS" e "PAGAMENTOS" deveria haver um filtro para eliminarmos do campo visual os itens deletados, ou eles deveriam simplesmente sumir. Isto causa muita confusão, quando efetuamos algum erro de registro. Nas mesmas janelas, quando imprimimos as faturas os ítens registrados não aparecem na ordem que registramos, o que gera uma confusão para explicarmos aos hóspedes o que foi cada consumo. Reason for choosing Hotel Link Foi a melhor opção que encontramos, adequada ao tamanho de nosso negócio. Review Source Response from Hotel Link Solutions August 25, 2021 Hi Alexandre, thanks so much for sharing your experience with us. We're glad you felt pleased with our support and overall system functionalities. We're also sorry for some inconvenience that you are experiencing with the "Extras" & "Payments" windows. We will use your feedback to make some improvements in the future. Thank you again for taking the time to share your feedback with us. We're grateful for customers like you. YS Yana S. General Manager Hospitality Used the software for: 2+ years ### "Affordable and easy to use software solution" August 10, 2021 5.0 Channel manger is easy to use. Pros Hotel Link Solutions have locally based office which helped us with setup. - easy to use software. - local assistance is quickly available. Cons Is not yet integrated with on PMS, but that is in process. Reason for choosing Hotel Link we were approached by Pacific Trade Invest for assistance in re- developing our website and they also provided channel manager solutions via Hotel Link. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) We support locally integrated business Review Source Response from Hotel Link Solutions August 16, 2021 Hi Yana, thank you for sharing your experience with us. We appreciate that you chose to switch to Hotel Link Channel Manager. It is nice that you find the system easy to use and happy with our local assistance. Customer service is a sector that we always focus on to deliver quality service to our clients, starting from the onboarding process. Thus, it is terrific to hear that you are satisfied with our support throughout your engaging time with the products. RY Richard Y. Director Hospitality Used the software for: 2+ years ### "A Good Channel Manager Overall" August 9, 2021 4.0 Overall quite satisfied but there are some areas for improvement and fine tuning which would make it even more user friendly, or could improve it to cater for certain individual needs and properties/businesses. Pros It prevents the possibility of overbooking situations if you are using multiple OTAs and keeps tabs and records regarding statistics. Also has the option for manual inputs of reservations & bookings and takes care of availabilities. If used all the time for reservations and bookings easy to get yearly figures and revenues etc etc. Cons Setting up of rates and availability a bit laborious which could be simplified and more user friendly. Review Source Response from Hotel Link Solutions August 12, 2021 Dear Richard, thank you for sharing your feedback. It is nice that you find our Channel Manager supportive to control your availabilities and bookings throughout multiple OTAs and prevent overbooking issues as much as possible. One of our main objectives is to provide an easy-to-use system for all users, so your comment is good for us to improve. ER Elodie R. Manager Hospitality Used the software for: 2+ years ### "Excellent client support" August 25, 2021 5.0 Pros This channel manager software is very easy to use and the support is very good! Cons the quality of the pictures we can browse on the website is low. It would be great to offer a wider range of options for the website Review Source Response from Hotel Link Solutions August 27, 2021 Hi Elodie, thank you for taking your time to leave us feedback. We very are happy that you are satisfied with our Channel Manager solution and our provided support. In terms of the website, we do provide many templates that you can change and adapt to your current website (if you are using our template website). For the images uploaded on the website, we do have the recommended size information on the extranet to guarantee the images displayed best, so you can refer to this to choose the right image size. If you still experience the problem, you can ask for our local support team to solve the low-quality images shown on the website. Thank you again for sharing your experience with us and trusting to use our services. RK Robert K. Owner Hospitality Used the software for: 1-2 years ### "Game changer" January 28, 2022 5.0 Hotel Link was an integral part of our transition to using OTAs. This was not by design, but rather by necessity. As Bacalar grew in popularity and became trending, so did OTAs' domination of the market. While the decision came with much trepidation, Hotel Link made every aspect of the transition smooth and even helped improve my own website. They seem to have thought out very well all intricacies of their operation Pros Hotel Link allowed us to make the transition from direct sales to OTA simple and painless. It is very inclusive and adaptable. And very easy to learn and use quickly. Cons Honestly, can not think of many. Perhaps flexibility in website construction is an area in which they could improve. Review Source Response from Hotel Link Solutions February 7, 2022 Hi Robert, Thank you for leaving us a review. We are happy that you choose to use our product. We hope that you will like the upcoming features of our system. ML Melanie L. General Manager Hospitality Used the software for: 2+ years ### "Very Helpful" August 11, 2021 5.0 Hotel Links Solutions helps me manage my hotel allotments and calendars on multi OTA websites. It also provides automated invoices, hotel vouchers and guest check in forms. My favourite service is the online booking widget which has enabled guests to book directly on my website. Pros The software is easy to use and understand. The support staff are always there to help if needed. It helps makes my job easy by cutting down time normally spent on logistics and organisation. It has also helped expand my business and introduced me to new OTAs Cons There is not anything I dislike about the software Reason for choosing Hotel Link Locally based company Review Source Response from Hotel Link Solutions August 17, 2021 Hi Melanie, Thank you for the wonderful review and for taking the time to share your feedback with us. We really appreciate it. We are also so glad that you like our Channel Manager and Booking Widget along with the support provided. Looking forward to seeing you at your local! AR Amit R. Administrator Hospitality Used the software for: 2+ years ### "Exceptional Product, Efficient service and Customer Support is WOW..!!" January 28, 2022 5.0 Very Satisfied with the options and Customer Service of Hotel Link Channel. Pros Hotel Management, Price Setup for OTA's and Online Promotions Tracking, Availability and Website Development Cons Shortcut keys, as we cannot operate it friendly with keyboard only. Must need mouse for all clicks. If it can be developed as an Opera or IDS.. would be much great. Review Source Response from Hotel Link Solutions February 7, 2022 Hi Amit, Thank you for leaving us a review. We are happy that you feel satisfied with our product features and customer service. Your comment for improvement is recorded and will be considered to develop if it is feasible. 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