# Page 2 | Hotel Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Hotel Link the right Channel Management solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/128749/Hotel-Link-Solutions/reviews

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Hotel Link

4.6 (53)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Page 2 - Reviews of Hotel Link

## Showing most helpful reviews

Showing 26-50 of 53 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TT

Tithsophea T.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "A must have software for your daily business management "

January 28, 2022

5.0

I like it a lot and will recommend to all other business partner.

Pros

The easy interface and customer service.

Cons

The social media feature need to improve.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Tithsophea, Thank you for leaving us a review. It is so nice that you chose to switch to Hotel Link from another brand and feel happy with your decision. Also thanks for your willingness to recommend us to your network, it is much appreciated.

TG

TERESA G.  
Licenciatura en Administracion de empresas  
Hospitality  
Used the software for: 1-2 years

### "FELIZ DE CONTAR CON ESTA SOLUCION DE SISTEMA!!!"

August 12, 2021

5.0

Ha sido una herramienta facilitadora de mi trabajo al 100%. Le ha dado a mi negocio una imagen mucho mas profesional y he vendido de modo directo mucho mas que antes.

Pros

Es muy funcional, es eficiente, nunca he tenido errores del sistema. Cuando tengo problemas la respuesta de los asesores es en menos de 24 horas y son muy amables al contestar.

Cons

Cuando sincronizas el sistema con otros canales como son Booking.com y Expedia pierdes un poco de flexibilidad. Es decir no puedes tener ofertas diferentes en estos canales.

Reason for choosing Hotel Link

Me lo recomendó una empresa local. No tenia pagina web y el precio me pareció atractivo para probarlo un tiempo. Ahora estoy convencida de que fue buena idea adquirirlo.

Review Source

Response from Hotel Link Solutions

August 16, 2021

Hi Teresa, thank you for taking your time to leave us a review. It is great to know that you love our solution, and it can help you work more effectively.

AM

Agung M.  
Sales & Marketing Manager  
Hospitality  
Used the software for: 2+ years

### "One Stop Solution Service"

August 16, 2021

5.0

By optimizing the Booking Engine feature from our website so customer book direct to us, so we save commission that we usually pay to agent

Pros

I like the Channel Manager and Booking Engine feature, that helps our hotel booking operation running smooth

Cons

Some details of booking which from agent is not displayed correctly , so we need to check on the extra net of that agent

Review Source

Response from Hotel Link Solutions

August 19, 2021

Hi Agung, thank you for taking the time to leave us a review. It is so nice that you enjoy our Channel Manager and Booking Engine. Regarding your comment about non-displayed details of the booking, could you please send your feedback to project@hotellinksolutions.com? We will look at this and consider it for future improvement. Thank you once again!

AL

Adrien L.  
Director  
Facilities Services  
Used the software for: 2+ years

### "Nothing much to say"

August 8, 2021

4.0

So far it s ok but i wish to habve more feature to help us to find the right price and to have more figures for analyse

Pros

Easy to acces for our staf and our management

Cons

there s a Lacke of data for the analitic part

Review Source

Response from Hotel Link Solutions

August 10, 2021

Hi Adrien, thank you so much for your feedback. We are happy that our system can support your staff and your management to perform tasks more easily. The Hotel Link dashboard does include some necessary data for hoteliers to control their overall performance. However, if these are not sufficient for your analytic reports, you can send your detailed request to our regional support team or email project@hotellinksolutions.com. We listen to every client's feedback and check if it is feasible for the implementation to add more value for our clients.

SP

Sudarshan P.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Best Channel Manager"

January 28, 2022

5.0

Pros

I am using hotel link solution since 2016, it ease my daily work, I could manage rate and inventory with all the OTAs on hassle free way, I am fully satisfied with its team and highly recomemd Hoel Link Solution to them who are looking for channel manager for their Hotel. Thank you once again.

Cons

Hotel link solution is perfect package to manage rate and inventory with all the OTAs.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Sudarshan, Thank you for leaving us a review. It is a great honour for us to have a long-standing customer like you. We are really happy that Hotel Link system can ease your workload and help you control sales on OTAs better.

SP

Steven P.  
Owner  
Hospitality  
Used the software for: 2+ years

### "The most friendly use system and great team support "

January 29, 2022

5.0

Best out of the best experiences on using this system.

Pros

Great systems and having a great team support. The system is very friendly use and well designed and the local support is very supportive and active in every support needed.

Cons

It doesn't have POS connect in the system which system should have.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Steven, Thank you for leaving us a review. We are happy that you like our system and customer service. Your comment for improvement is recorded and will be considered for implementation if it is feasible.

PP

Pramod P.  
owner  
Hospital & Health Care  
Used the software for: 2+ years

### "The best channel manager "

January 28, 2022

5.0

great

Pros

we are very happy with the service and also soft wear.

Cons

I am very happy with the product and also the costumer service .

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Pramod, Thank you for choosing our product and leaving us a review. It is so great that you like our channel manager product and customer service.

EV

Emilia V.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Excellent"

August 16, 2021

5.0

Excellent. The Seychelles team is super helpful and efficient

Pros

Easy to use, I can work with it with no complications and understand it, even if I am not too good with technology.

Cons

Frankly, I am very satisfied. However, when I check for example occupancy, it breaks it per category, while I also would like to have the occupancy for the entire hotel in one go... but of course, I can calculate that easily myself.

Review Source

Response from Hotel Link Solutions

August 19, 2021

Hi Emilia, thank you for sharing your experience with us. We appreciate that you take your time to leave a review. It is great to know that you find our system easy to use, helpful and feel satisfied with our support. Hope we can catch up with you soon in your local!

WM

Wayan M.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Apel Villa Sanur"

August 4, 2021

5.0

we have been use Hotel Link Solution more then 5 years, everything was fine. Person in charge are very cooperative.

Pros

This software is easy to use, very help full for reservation system.

Cons

I think this software is very good, easy to use and very help full.

Review Source

Response from Hotel Link Solutions

August 9, 2021

Hi Wayan, thank you for taking your precious time to leave us a review and rating. It is our honour to have a long-lasting relationship with a customer like you. We are so glad that you are satisfied with our solution and support team.

FF

Fernando F.  
Gerente  
Hospitality  
Used the software for: 6-12 months

### "Socio estratégico"

February 1, 2022

5.0

Muy contento con la plataforma y la forma de integrar el motor de reservas, las OTA's, la pagina web y el sistema de reservas, todo integrado y manejado desde una sola pagina.

Pros

La funcionalidad del sistema es muy amigable, fácil de utilizar y rápido de aprender. Los procesos son bastante rápidos, no tenemos problemas de lentitud o que se "cuelgue" el servicio.

Cons

Faltan algunos detalles importantes que se deben tener en cuenta para el mando de un hospedaje, por ejemplo el poder editar datos de las formas de pago, realizar una reserva desde una reserva anterior, como un re-ingreso para no tener que llenar toda la reserva nuevamente.

Reason for choosing Hotel Link

Integración total, idioma, facilidad de uso, apoyo y servicio técnico en nuestra ciudad.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Fernando, Thank you for leaving us your feedback. It is nice that you like our product. Your comments for improvement are appreciated. We will consider adding them in our implementation plan.

VC

Vicki C.  
Owner/Operator  
Hospitality  
Used the software for: 6-12 months

### "Hotel Link Review"

August 4, 2021

3.0

Support via Counterpoint Fiji is excellent

Pros

That front desk, website, channel manager and booking engine are all integrated

Cons

Software jams up a lot and it feels like its brand new and has teething problems. The front desk calendar is annoying as it doesn't show how many nights a guest is staying, just the dates.

Review Source

Response from Hotel Link Solutions

August 11, 2021

Dear Vicky, thank you for your honest feedback. It is terrific that you are satisfied with our support in Fiji. We are also sorry for some inconvenience that you are experiencing with our front desk calendar. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. We will take a close look at your comment and strive to improve the system if it is feasible to increase our client experience in the future.

CD

Chuck D.  
owner  
Hospitality  
Used the software for: 2+ years

### "htls services"

August 9, 2021

4.0

friendly especially at his moment

Pros

ease of use , quick to learn the system , spread out pretty big , good menu

Cons

adding channel manager partners is a bit difficult

Reason for choosing Hotel Link

first people to contact me

Review Source

Response from Hotel Link Solutions

August 11, 2021

Dear Chuck, thank you for taking your precious time to share with us your feedback. It is good that you find our system is user-friendly and easy to use. If you have any difficulty performing on Channel Manager, please reach out to our team for quick support.

RC

Roxana C.  
Ventas  
Hospitality  
Used the software for: Less than 6 months

### "Excelente servicio "

October 28, 2021

5.0

Llevaba mucho tiempo pensando en cómo aumentar mis ventas, llegar directamente al cliente final para ofrecer mis servicios. Después de la pandemia las cosas han sido muy difíciles, a la vez una gran oportunidad porque todo se había digitalizado... entonces dije: habré que aprovechar esta tendencia de la digitalización ya que es parte del presente "la nueva era de la digitalización " y pues decidí a buscar un socio estratégico para poder digitalizar mi negocio. Gracias a Dios me encontré con uno de los mejores en la tecnología HOTEL LINK, desde el primer momento me encantó, uno por el precio y 2 por el servicio, FUE GENIAL. Superó mis expectativas, fácil de uso tanto para el cliente y para mi. En los meses de prueba pude recibir reservas directas, eso me confirmó de que estuve yendo por buen camino.

Pros

Uno de los mejores en la tecnología Amo más el motor de reservas ya que me ha permitido aumentar mis ventas de manera notable de la misma forma la página web muy fácil de uso y dinámico. 100% recomendable El soporte siempre está dispuesto a apoyarte en todo tiempo. Es una gran herramienta y necesario para dar el siguiente paso en digitalización de mi negocio

Cons

En realidad todo funciona muy bien. Me encanta todo

Review Source

Response from Hotel Link Solutions

January 12, 2022

Hello Roxana, it is our honour to have a client like you. We are happy that you love our solutions and trust to use them to facilitate your digitalization journey. Thank you for leaving us this positive feedback and recommendation, it really motivates us.

WB

Werner B.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Solid software"

August 12, 2021

4.0

Pros

Always running without major problems and the price is right.

Cons

The service is slow, no immediately help. Some features missing.

Review Source

Response from Hotel Link Solutions

August 18, 2021

Hi Werner, thank you for taking the time to leave us a review. It is nice to know that you find our system running smoothly and seamlessly. Regarding your comment, you can reach out to our local team, leave a message through the chatbox on the extranet, contact form on the website or even inbox us through our social media like Facebook. These all help us quickly get your inquiries and provide support as soon as possible.

RL

Rabin L.  
Booking Manager  
Hospitality  
Used the software for: 2+ years

### "Thanks "

January 28, 2022

5.0

Pros

Bulk Availability Feature is very convenient and accurate.

Cons

nothing nothing nothing nothing nothing nothing nothing nothing

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Rabin, Thank you for leaving us a review. We are happy that you like the system and the bulk availability feature is helpful for you. We hope that you will like the upcoming features which are developed in the future.

BG

Budi G.  
Hotel General Manager  
Hospitality  
Used the software for: 2+ years

### "Need more improve for another function"

January 28, 2022

4.0

overall we like using this software because affordable prices with all feature we can using for help work

Pros

Easy using and access for operated the software

Cons

All not in one pages when we need using this software

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Budi, Thank you for leaving us a review. We are happy that you like our system's features and find it affordable to use.

SR

Sam R.  
GM  
Hospitality  
Used the software for: 1-2 years

### "Excellent "

August 9, 2021

5.0

Pros

Hotel Link makes everything easier. The demo of their soon to be released payment solution was fantastic!

Cons

Not much to say here. Happy with the solution.

Review Source

Response from Hotel Link Solutions

August 13, 2021

Hi Sam, we appreciate that you take your time to share your experience with our demo. Payment solution is one of our leading and strategic products and promises to help hoteliers solve their problems with chargebacks, reconciliation, massive fees and claims for the no-show. This product is going to be released soon.

AMT

Ah Moon T.  
Community Engagement Expert  
Government Relations  
Used the software for: 2+ years

### "Home Stay Tabiteuea"

February 1, 2022

5.0

Fairly good and friendly.

Pros

There is local agency to talk to, a human face to give support.

Cons

There is nothing, but I am less literate, I will need hands on experience to navigate it fully.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Ah Moon, Thank you for leaving us your review. We are happy that you find our system friendly and supportive. We hope that you will be more satisfied with our upcoming features.

ND

Nicholas D.  
Managing Director  
Real Estate  
Used the software for: Less than 6 months

### "Excellent customer service, software needing some improvements"

August 9, 2021

4.0

Pros

Quick access from mobile, access to update prices and availability. Good customer service help from \[SENSITIVE CONTENT\].

Cons

Adding a booking system for mobile - awaiting, coming near future Amending past bookings. A calendar view that clearly shows when guests have paid up until. Identifying when security deposits have been paid and released. An option for housekeeping cleaning forecast without showing guest personal information. Notification or widget displaying guests not paid, deposits not returned or other useful information keeping the host on top of things.

Review Source

Response from Hotel Link Solutions

August 12, 2021

Dear Nicholas, thank you for taking your valuable time to share your feedback. We are glad that you feel satisfied with quick access and management from Hotel Link's mobile app. Regarding your improvement suggestions, they are very useful and our development team is reviewing these to include on the development roadmap.

BJ

Brendan J.  
Dueño  
Hospitality  
Used the software for: 2+ years

### "Muy buena plataforma "

February 1, 2022

5.0

Pros

Bonita la presentación en la página de web nuestra, y han ido mejorando todos los años la funcionalidad. Hace todo lo que necesitamos.

Cons

Anteriormente faltaba unos funciones, pero ya no tengo quejas.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Brendan, Thank you for your feedback. We are happy that you find our service helpful. Hope that you will like our new functionality which is gonna live soon.

JB

John B.  
Proprietor  
Hospitality  
Used the software for: Less than 6 months

### "An intelligent way to get all your ducks in a row."

January 31, 2022

4.0

It helps provide a coherent template for administration. Help Support swift and useful.

Pros

the product is exhaustive and systematic in an easy to follow way.

Cons

I would like it to integrate with my Google Drive calendar rather than having to cut and paste information fro one to the other.

Reason for choosing Hotel Link

Comprehensive and intelligible. Fixed fee as opposed to commission on Gross income.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi John, Thank you for leaving us your review. We are happy that our system contributes to making your operation management systematic. We will record your comment for improvement and put it in the implementation plan if it is feasible.

GL

Georgina L.  
B&B Owner  
Hospitality  
Used the software for: Less than 6 months

### "Small B&B business user"

August 16, 2021

4.0

Great service from the start.

Pros

Great customer service and smooth transfer from my previous platform. Easy to navigate and use effectively and has reduced my admin workload.

Cons

I use the phone app mostly so having to log in to the webpage for manual bookings is a little annoying but not hard to do.

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)[HotelRunner](https://www.capterra.com/p/158882/HotelRunner/)

Some limitations with my previous provider.

Review Source

Response from Hotel Link Solutions

August 19, 2021

Hi Georgina, thank you for choosing our service and we appreciate that you take the time to share your experience. We're so happy that our system can reduce your workload and you feel satisfied with our customer service as well. Hope to see you soon in your local!

SB

SANJAY B.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "I chose this over SM"

August 9, 2021

5.0

Pros

The ease of operations in setting up, reviewing and analysis.

Cons

Am not in a position to respond to this currently having had complete loss of business for the past 16 months. However don't recall having had problems with any of the features earlier.

Switched from

[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)

I found HLS simple and easy to operate and affordable.

Review Source

Response from Hotel Link Solutions

August 11, 2021

Dear Sanjay, thank you for leaving us a review. We are so glad that you decided to choose us over another brand and find our solution easy to use and affordable. Your feedback encourages us to keep striving to provide a quality service for our clients every day.

BA

Bui A.  
DOSM  
Hospitality  
Used the software for: 2+ years

### "Good"

August 5, 2021

4.0

Good support

Pros

Easy to use, staffs are very friendly and kindly

Cons

None, easy to receive the support from staffs

Review Source

Response from Hotel Link Solutions

August 12, 2021

Thank you so much for your kind words, Bui. We appreciate you taking your precious time to share your experience with us. That is terrific to know that you enjoy our service and support.

TP

Thanh P.  
DOS  
Hospitality  
Used the software for: 1-2 years

### "One among selected softwares to consider"

January 28, 2022

4.0

Pros

Inventory control is the most easy function I think that it is suitable for new staff

Cons

Channels or partners need to be develop or co-operate to enduce the lists.

Review Source

Response from Hotel Link Solutions

February 7, 2022

Hi Thanh, Thank you for leaving us your feedback. It is nice that you are happy with our product. We are always looking to build relationships with new OTAs, PMS and other connectivity partners to maximize the benefits for our clients.

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