Who Uses This Software?

Our solution supports service-based organizations where accountability for revenue and cost is critical from field technicians to back office, in addition to returns management and depot repair.


Average Ratings

16 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IFS
  • www.ifsworld.com/en-na/
  • Founded 1983
  • United States

About IFS

IFS Field Service Management supports end-to-end service lifecycle management, including contact center, contract and warranty management, knowledge and project management, planning and scheduling optimization, mobile functionality, customer and partner portals, billing, service parts inventory, and returns and repairs processing. With embedded IoT capabilities and seamless integration with existing ERP & CRM platforms IFS FSM is the most complete, connected field service solution on the market.


IFS Features

  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

IFS Reviews Recently Reviewed!


Meets our needs with many features we still need to integrate

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons: Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

User, support and administrator for 3 years as end user customer

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants

Cons: Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable

Overall: Upgraded from old ERP software to give better financial and manufacturing reporting

used for several years, found to be very usfull and packed with features

Jan 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due

Cons: at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around

An all-in-one accounting tool

Oct 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Activities related to payable, receivable as well as general ledger could be carried out using this software along with the ease of generating various reports.

Cons: I couldn't filter the transactions I was looking for in certain windows nor make a complete selection at once. Again this was for some windows only.

Functional and configurable software

Aug 08, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to program. Configurable options that are approachable for SQL and XML writers. User creation, roles and rights assignment are a breeze.

Cons: Difficult to train for older users. Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.

IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

Sep 05, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons: We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

So much functionality

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.

Cons: Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.

We are happy with FSM except for not being able to scan inv numbers

Sep 20, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dispatching our plumbers and merging with Quickbooks

Cons: We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

Recommendations to other buyers: All good except not being able to scan inventory bar codes

IFS FSM in the Machine Tool WOrld

Aug 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: FSM is highly adaptable. The software allows us to modify the software ourselves where other software require their staff to make changes with a cost to us. We have been able to adapt the software to meet our business needs.

Cons: The dropship solution provided out of the box does not match our business model. We have been able to over come this hurdle with a small amount of custom code provided by IFS.

Solid product for field service management

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The Sales and Management team at IFS are committed to making each install successful. They are very willing to work to get customers where they need to be.

Pros: Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy

Cons: Business rule creation is not intuitive Customer Portal lack a significant amount of functionality needed Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box.

Works Great

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use layout, tracks technicians on a map, works well with Quick Books.

Cons: Doesn't sync sometimes, design looks outdated.

New User

Aug 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Too early to say as we are new to IFS. Time will tell. Once we are fully implemented we can give a better review of FSM field service management.

Pros: Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP.

Cons: Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin.

Very satisfied with FSM

May 27, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

Cons: The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

Recommendations to other buyers: Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

Configuration adventure

Aug 22, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution

Cons: Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle

Dec 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Very good and very good functionality

Mar 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done