Link Computer Corporation

Muni-Link


4.5 / 5
58 reviews

Who Uses This Software?

Municipalities, cities, townships, private utilities and authorities who bill customers for utilities


Average Ratings

58 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Link Computer Corporation
  • muni-link.com
  • Founded 1980
  • United States

About Muni-Link

Cut time spent on billing in HALF! Built for medium to large organizations, but suitable for the smaller ones too! Customer portal means fewer incoming calls & counter visits. Cloud-based means no hardware or software to purchase, access your information 24/7 with NO DOWN TIME or costly software updates, just low all-inclusive monthly pricing. Integrates with accounting, meter and GIS softwares. Storm water management, work orders & hundreds of built in reports included. See a demo today.


Muni-Link Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Muni-Link Reviews Recently Reviewed!


Product sells itself

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Cons: Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Overall: I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Vendor Response

by Link Computer Corporation on April 03, 2019

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Streamlines many processes

Apr 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Cons: The reports module and the delinquent letter batches.

The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.

The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.

Overall: We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.

Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Vendor Response

by Link Computer Corporation on April 05, 2019

Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

LDWC Review 2019

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.

Cons: Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.

Overall: We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

Vendor Response

by Link Computer Corporation on March 26, 2019

Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

best i've ever used

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: it does everything i need it to and other things, too. it is so easy to use and doesn't take long to master. customer service is top notch. the company will add features that you need, then they will be available to all of their customers. many reports can be downloaded as a .pdf or spreadsheet for further manipulation. i can get the entire monthly billing done in about 2 hours, and that includes verifying all the 3rd party information is correct for each customer and printing. you can post transactions for a past or future date if you need to, unlike our old billing software. you can change the due dates depending on what day of the week it falls on. so much customization.

Cons: the reports are sometimes difficult to figure out, but you can subtitle them so you don't forget what each one does. have had issues with adjustments hitting revenue when it's not supposed to. finally figured out where it's happening.

Overall: our billing went from 5 days (yes days!) to 2 hours. it otherwise saves us so much time over our previous billing system. it is the best move we could ever have made. absolutely love it.

Vendor Response

by Link Computer Corporation on April 01, 2019

Patty, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Innovative, easy to learn and use

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Anyone can use it, when you look for information it is where it should be. I like that we can customize the data and customer support is easy to reach and willing to help. You can access it from anywhere you have internet access. Usually, when I am looking for something Muni-Link doesn't offer I contact support and they already thought of it and have it or they request their programmers to design it for me. They are progressive with the ever changing electronic world and they don't wait for challenges to arise before addressing them, they have a solution before a problem. Seriously, the best choice I have made!

Cons: I certify tax liens each year and it's a 3 step process with about 370 accounts, which is very time consuming. Muni-Link has offered to help data entry but I would like an easier option than manually entering 370 accounts 3 times.

Overall: Muni-Link is the best out there! I looked at different options and nothing compared to the ease of use to the customer support provided. I have recommended Muni-Link to many municipalities and will do so in the future :)

Vendor Response

by Link Computer Corporation on April 01, 2019

Haley, thanks for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Muni-Link was just what we were looking for when we needed to switch to a new billing software.

May 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Up until May of 2009 we did our own sewer billing. The software program we were using was no longer being supported, so we needed to come up with another program. The water company had wanted to do our sewer billing for years, saying they would simply add our sewer charges to their monthly water bills. We had the water company do our billing from June 2009 through July 2012. Without going in to detail, having the water company do our billing was certainly not ideal. When we did our own billing (approximately 2,400 customers) we billed quarterly. Once the water company did our billing, our customers were used to receiving a monthly bill. We wanted to keep billing monthly, but thought we couldn't handle the work load, so we looked for a service bureau to do the work. This decision was less than desirable and resulted in unnecessary work for us. Then Muni-Link walked in the door! We were impressed with their demo. We went with Muni-Link as soon as we could free ourselves of our commitment with the previous company. We collected receipts in March of 2014 and did our first billing in April of 2014. The individual doing the setup and training was great, made himself available outside of normal business hours to get the job done. If something needed to be or corrected for us, either he or the team was on it. Once we were through the training process, he moved on to set up others and we were shifted to the support staff. The support staff is very friendly and eager to help, from a simple question of I forgot what to do, how to accomplish a task not previously done. We needed a quarterly report showing specific information. They provided us with the info and will create a report specifically for us to run in the future.

When we needed to look for another software program in 2009 and 2012, we asked our auditors if they had any recommendations and they did not. However, now that they have seen Muni-Link (they were immediately impressed), and will now be able to say Muni-Link. The screens are easy to look at and well organized, steps to follow to complete a task are logical. It is very obvious there were countless hours of thought, design and work that have gone into producing this software and they continue to improve it. Everybody wants to find a product as great as this one, along with good support. We are so happy we made the switch and are confident that anyone else who chooses Muni-Link software will not be disappointed.

Vendor Response

by Link Computer Corporation on May 21, 2015

Judi, thank you so much for the wonderful review and positive feedback! We are proud to have you as one of our Muni-Link customers. Best regards, Mac Rosenbaum.

My overall billing experience with Muni-Link

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Muni-Link software was how easy it was to get our old billing software transferred to the new billing software. I was very nervous at first, but it all fell into place very easily. When any problems did arise, the support team was able to help in a reasonable amount of time. The software is very easy to use. The billing is step by step. I would recommend this to any new businesses thinking of going to Muni-Link. It has been almost five years since we started this software.

Cons: I really do not have any complaints except when they do updates they do not always let you know ahead of time. If changes are being made I would like to be notified prior to.

Overall: My overall experience has been great! The sales team is awesome, the customer support team is wonderful. I feel like I know them personally. They are the most pleasant people to talk to. Great team (Muni-Link) :)

Vendor Response

by Link Computer Corporation on April 03, 2019

Susan, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Great system

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the reports the best. It helps with becoming more accurate in billing for our customers. It was easy to learn and use.

The support desk is always very helpful and prompt in answering back.

Conversion was very easy and seamless. Everything flowed over into Muni-Link nicely.

Training was very thorough.

Muni-LInk was able to accommodate us a lot for changes we wanted or help us to get the desired outcome.

Cons: The loans module still has some quirks and problems. We don't like how the billing and payments are done in the loans module. WE have problems when we final out an account with a loan on it.

Some times we wish we could do some adjustments in the maintenance tab instead of calling the support desk to do them for us, but they are very quick in making the changes for us.

Vendor Response

by Link Computer Corporation on March 26, 2019

Kelly, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum.

Muni-Link

Mar 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use, for the most part. Help with questions if almost always immediate. If a question isn't answered immediately, there is a response within a very short time. The online access has been a very important reason we like the program...easy to access. The report function is pretty good...and if there is a report we don't find to meet our needs, another report is usually available to give similiar results.

Cons: The report functions could be a little better with their descriptions.

Interface with our credit card provider has been a challenge with recording payments and the division of monies to funds.

Overall: Most importantly, the help desk has been extremely helpful as I, a new employee, have had a lot of questions. The program is easy to use, but I am still learning some of the 'ins' and 'outs'.

For our Village, this has been a good solution for accurate and timely billing.

Vendor Response

by Link Computer Corporation on March 26, 2019

Stephanie, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Great program and awesome customer support

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This program is easy to use. I like the ability to keep various customer accounts open at the same time. There are many great reports to use and if you can't find what your looking for, customer support is always there to find it for you. This program is capable to bill water usage down to single gallons, no more guessing for the customer on what they actually use each month.

Cons: The thing I like least is when returning a customers original deposit, it will show in the breakdown of the bill as part of the payment needed.

Vendor Response

by Link Computer Corporation on April 05, 2019

Alison, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Invoicing, Payments & Adjustments

Apr 11, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Cons: When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment.

Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

Overall: Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Ex everything :)

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is excellent ... easy to use and understand... I can't write 100 words about everything because I am looking 100% overall that we are very happy with everything. haha hope this is ok !

Cons: Some of the reports could be simplified and more to suit our needs. Sometimes while printing address labels it will print past customers addresses who moved out of town.

Vendor Response

by Link Computer Corporation on September 28, 2017

Michelle, thank you for taking the time to write a review on Muni-Link. We appreciate you doing this and are proud to have you as a customer. We are always improving our solution including the reports screens and printing capabilities and I will pass these on to our development team. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

Munilink Review

Mar 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very user friendly and offers many features. Many reports available.

Cons: The Authority has a more complicated way of calculating interest and the system is unable to calculate it properly. Many adjustments have to be done and all account checked.

Overall: The Authority has had a very positive experience with Muni-Link. The transition was fairly easy and the customer support superb. Many reports are available. I think when updates are done and new reports are added to the program, an email should be sent out to customers with the updates.

Vendor Response

by Link Computer Corporation on March 29, 2019

Brenda, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

My Review

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the transition from the old system to Muni-Link. I was dreading it but it was so easy on my part. The system is very easy to use. Glad I made the move. So many reports can be made from this system. Customer Support is awesome when I do need some advice. Just overall very happy with it.

Cons: So far I haven't run into any cons. They are making helpful changes all the time.

Overall: It has been a great experience right from the beginning. When I called regarding looking for a new billing system to one of the rep coming to my office to talk to me about it. Once they converted from the old system he trained me and was always helpful. You can't go wrong with Muni-Link!!

Vendor Response

by Link Computer Corporation on April 01, 2019

Veronica, thank you for the nice review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Great company to work with and the best billing software I've used.

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No need to be concern about compatibility issue and they are constantly improving the software based upon customer needs

Cons: I prefer to have the ability to create reports on my own without putting a request to the developer. So far there is no report writer (yet).

Overall: No backup necessary. No extra hardware (server) necessary. Easy access from any machine that has internet. Do not need to worry about upgrading the software because of compatibility issues.

Vendor Response

by Link Computer Corporation on October 05, 2017

Ron, thank you for taking the time to write a review on Muni-Link Utility Billing. We appreciate your business and are proud to have the Altoona Water Authority as one of our customers. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

Fixed a major headache

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was.

Cons: I really cant say I have any cons it does every report needed.

Overall: Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.

Vendor Response

by Link Computer Corporation on March 26, 2019

JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Water and Sewer billing made easier!

Mar 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of the program! All the information is at our fingertips. Invoicing and payment posting is very easy and simple. A big time saver over what we had before.

Cons: Not much really, but if I had to pick something, it would be that they haven't been able to program our late charges the way we like. The program will assess late fees, but not in the way we want and used to do it.

Overall: We are very happy with Muni-Link. The software is very easy to use. Many more options are available to us over our old software. Their customer service is always there to help. If they can't answer right away, they look into it and get back to us in a reasonable amount of time.

Vendor Response

by Link Computer Corporation on March 26, 2019

Amy, Thank you for the wonderful review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

MUNI-LINK Review

Mar 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a very easy billing system to navigate through.

Cons: Certain reports are needed and sometimes I have to combine 2 reports together to get what I actually need which involves more time spent. Any suggestions for a special report go on a "wish list".

Overall: The switch over from the old billing system to Muni-Link was stressful but once all the kinks were worked out my clerks love it. We are always learning something new that they system can do and we've had the system since 2016.

Vendor Response

by Link Computer Corporation on April 01, 2019

Barbara, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Muni-Link is absolutely fantastic!

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Muni-Link is so user friendly. The navigation to use the software is so easy to use and understand. I came from a different municipality that used a completely different software. The software was so hard to use and whenever you had an issue to try and get in contact with someone in customer support was awful. Since using Muni-Link, I have nothing bad to say. Muni-Link support is great. They are always eager to help. I will never use any software, but Muni-Link.

Cons: I honestly do not think there is anything that I don't like about the software. The software is so easy to use.

Vendor Response

by Link Computer Corporation on March 28, 2018

Mackenzie, thank you very much for the review of our Muni-Link Utility Billing solution! We appreciate the feedback and are proud to have Warwick Township Municipal Authority as one of our customers. Thanks again! Mac Rosenbaum, Senior VP Sales & Marketing, Muni-Link.

VERY USER FRIENDLY

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: USER FRIENDLY AND GREAT SUPPORT STAFF

ITS VERY EASY TO TRAIN OTHERS ON THIS SYSTEM. i LIKE THE FACT THAT IT IS IN THE CLOUD. IT CAN BE ACCESSED EASILY.

Cons: BECAUSE WE HAVE TWO TYPES OF BILLS, SOME OF THE SERVICE DATES DO NOT POPULATE CORRECTLY. WE HAVE METERED AND NON METERED ACCOUNTS.

Overall: THE SUPPORT STAFF IS VERY PATIENT AND KNOWLEDGEABLE. THE SYSTEM ITSELF IS VERY USER FRIENDLY.

Vendor Response

by Link Computer Corporation on March 26, 2019

Holly, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

VERY USEFUL SOFTWARE

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ITS EASY TO USE, AND THE CUSTOMER SUPPORT IS GREAT, THEY ARE FAST AND EFFICIENT

Cons: THERE ARE SOME REPORTS THAT I WISH WERE ALITTLE MORE DETAILED, BUT OVERALL A GREAT SOFTWARE

Overall: SO FAR THERE HAS BEEN ONLY GOOD THINGS TO SA ABOUT THIS SOFTWARE, THERE ARE A LOT OF THINGS POSSIBLE TO DO WITH THIS SOFTWARE AND IT DOES TAKE A WHILE TO FIGURE THEM ALL OUT. BUT OVERALL I WOULD RECOMMEND IT TO ANYONE

Vendor Response

by Link Computer Corporation on April 05, 2019

Chrisanne, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Very Happy Consumer

Apr 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use. Very easy transition from prior software. Employees like the account home page, all information is easily accessible.

Loading our data base early on so we could play with the software with our own data help with the conversion and training.

Cons: Not so much a disliking as a frustration. Like in any industry "slang or terminology" took awhile to get on same page. Not software related directly.

Overall: Cloud based solution added a layer of data security. We had previously had a server fail and despite the proclaimed support from our vendor the back-ups failed. It cost us four days of unproductive time and duplicating work previously entered.

Muni-Link billing

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the Mobil app that uploads our meter readings into the computer

Cons: The reports could be better. I'm not sure if the reports that I want are not available or if I just cant find them.

Overall: The transition from our previous billing system to Muni-Link was pretty painless. The support staff has been very helpful and is always able to help with any issues we may have.

Vendor Response

by Link Computer Corporation on April 01, 2019

Jeanne, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Muni-Link Review

Feb 09, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is a great billing software to use. It is very user friendly and easy to learn. The system methodically takes you through steps to create bills to ensure accuracy and provides reports to review in order to catch or correct mistakes prior to creating bills.

Posting payments is very quick and easy as the system automatically calculates and applies payments to the correct categories. I love that the system prints out customer receipts along with payment reports which shows the amounts posted to each category. This report is used for banking purposes which shows the amounts to be deposited into various accounts. The system will generate reports for accounting and auditing purposes which is a wonderful feature.

The system has alerts that you can place on accounts to quickly inform you of any unusual circumstances. There is a section for notes so you can keep track of customer issues.

The customer service is excellent! The customer service reps are very knowledgeable, friendly and great to work with. There is never a delay in getting help as phone calls are answered quickly and promptly. Emails are responded to within a short time frame.

The program is very affordable and is an excellent value. It reduces time, workload and stress. I have used this program for over a year and have not had any regrets or stressful issues with it. As with all software programs, there are always some small problems in the setup or in the first year while learning the program, but even those problems are quickly resolved.

Vendor Response

by Link Computer Corporation on February 10, 2015

Donna, thank you for the great review of Muni-Link. We are honored to have you as part of the Mun-Link family of customers. Regards, Mac Rosenbaum.

Overall a good software application

Apr 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is user friendly. Also if possible, the developers are willing to make changes to the software to accommodate specific requests.

Cons: When adding lien interest to our sewer billing accounts, the figures are no longer accurate when reprinting an invoice.

Overall: Our company previously outsourced our billing/processing. Keeping it in house has allowed us to be more effective when dealing with customers. Muni-Link's customer service is always available to us.

Was thrown into this job/program with no training. It has been a great experience .

Sep 26, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Following the steps doing the daily work and the monthly is very informative and I feel it's easy to follow. I still make mistakes , but the support I have with Muni-Link has been excellent and informative. Any problems I encounter they help me fix. I am impressed with how this program

works for our small village. I would recommend this program to anyone who would be interested.

Cons: The thing I do not like is the way the credit cards are handled. I think there should be an easier

way to put the payments into the system and not have to go in and download them from Munici-Pay

I' m used to a credit card machine that prints a receipt for the customer and at the end of the day, you do a batch to close it out.

Overall: The benefits I have gotten have been the ability to get daily things done in a mannerly time and know that the things are done accurately. If you have any doubts before you post your entries, you are able to check before you go any further. Very impressive.

Vendor Response

by Link Computer Corporation on September 28, 2017

Beverly, thank you for taking the time to write a review of Muni-Link. We appreciate it and are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

UTMA

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in using it. Maybe options to obtain what you are looking for. Customer Service well versed and always (well usually always) able to assist with issues.

Cons: No hands on training at the start I kinda found things that were easier for me by mistake.

Vendor Response

by Link Computer Corporation on March 26, 2019

Nancy, thank you for this nice review and we are proud to have you as a Muni-Link customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

EASY & VERY USER FRIENDLY

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE SOFTWARE IS VERY EASY TO USE. SUPPORT IS GREAT AND THEY ARE VERY PROMPT AND RESOLVING ANY ISSUES

Overall: MAKES THE DAILY TASKS MUCH EASIER TO USE. OLD SYSTEM WE USED WAS A NIGHTMARE. LEFT WORK STRESSED EACH DAY WHICH NO LONGER HAPPENS BEING THAT I HAVE A SYSTEM THE WORKS CORRECTLY.

Vendor Response

by Link Computer Corporation on September 28, 2017

Hi Kylie, thank you for taking the time to review our solution. We are proud to have you as a customer and appreciate the feedback. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

Muni-Link Review

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease in using it and the ability to look at an overall history of an account at any given time.

Cons: Inability to print and updated bill that reflects current balance.

Overall: System works really well and customer support is very friendly and works on any problems right of way.

Vendor Response

by Link Computer Corporation on April 08, 2019

Teresa, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

This has been a very positive change for our company!

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful!

Cons: There really are no cons in my opinion. If there are reports or options you think would work for your company that aren't available, they are quick to see if it is something they could provide.

Overall: This has been a very good change for our company. It has helped produce reports for funding, audits, and day to day operations.

Vendor Response

by Link Computer Corporation on April 01, 2019

Bridgette, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Great Software

Mar 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The efficiency, ease of use, and the benefits to our customers.

Cons: None specifically. Muni-Link has shown they are willing to listen to customers' complaints/recommendations, and try to tailor their product to meet most needs of the customer.

Vendor Response

by Link Computer Corporation on March 26, 2019

AJ, thanks for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

munilink review

Mar 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the user friendliness. All functions are pretty simple and not a lot of steps.

Cons: Too many reports that are similar, minimize the available reports and perfect the ones continued.

Overall: Very positive, especially customer service. Quick to fix issues.

Vendor Response

by Link Computer Corporation on March 26, 2019

Nicole, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Borough's experience with Muni-Link

Mar 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very user friendly. In addition the staff is very easy to work with and very knowledgeable.

Cons: Lien functionality. Being that this is a new product, there are some kinks that need to be worked out.

Overall: Overall Muni-Link is a great system. It definitely fits our needs. There are certain aspects that could use improvement (i.e. Lien product), however overall it's been a solid partnership between the Borough and Muni-Link.

Vendor Response

by Link Computer Corporation on March 26, 2019

Ken, thank you for this nice review and we are proud to have you as a Muni-Link customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Works Great for Our Company

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and support, Muni-Link has adapted to our changing business model with relative ease

Cons: Sometimes difficult to adapt software to specific business practices we use here

Overall: Significant improvement over our previous billing software

Vendor Response

by Link Computer Corporation on March 26, 2019

John, thank you for this nice review and we are proud to have you as a Muni-Link customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Easy to use

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a good GUI and is easy to use. It is easy to search the database & offers numerous reports.

Cons: The price is a little high compared to what we had been using, but the product is better.

Vendor Response

by Link Computer Corporation on April 01, 2019

Amy, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Fantastic

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: All the options from one screen and ease of use. Staff support is there to help anytime when needed.

Cons: Billing process can be touchy, but we only bill quarterly so the more I use it hopefully the easier it will be. Wish editing meter readings when an error is made would be easier.

Vendor Response

by Link Computer Corporation on September 28, 2017

Hi Molly, thank you very much for taking the time to review our solution. We are proud to have you as one of our customers and appreciate the feedback. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

Muni_link

Apr 04, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: functionality -great payment processing

Cons: training a little rushed would have preferred more hands on.

Overall: Excellent customer support, great software for the money!

Vendor Response

by Link Computer Corporation on April 08, 2019

Cathy, thank you for the nice review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Excellent Software!!

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Even after a batch is posted, you can still print reports, everything is much easier than our old software.

Cons: Nothing - There is nothing in my opinion that we didn't like.

Overall: We had a great experience with Muni- Link , and still do. The technical support is great also. I would recommend this software to anyone!!

Vendor Response

by Link Computer Corporation on April 04, 2019

Hi Lynn, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Ease of use

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use/teach with non computer persons

Cons: To many reports available. Hard to find what uwant

Overall: Had great customer service when questions arise

Vendor Response

by Link Computer Corporation on April 01, 2019

Roy, thanks for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Muni-Link easy to use

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the support is great.

Cons: I would like to see an easy way to print a copy of the bill.

Vendor Response

by Link Computer Corporation on April 11, 2019

Connie, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Muni-Link is very user friendly, efficient and practical.

Feb 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Since converting to Muni-Link in October 2015 our company has noticed significant changes within the billing, payments, and collections structure. When compared to our previous billing software company, Muni-Link is 2nd to none. When confronted with a question or concern their support staff will provide a response quickly. They are very helpful and informative providing great support throughout the entire process. Everyone that I have met at Muni-Link has been very courteous and well-educated in their specific line of work.

The billing/collections side of the software is wonderful. The proof in the numbers speaks for itself. We have noticed positive changes in our collections process, payment plans and an overall increase in monies coming in. With our previous billing company these numbers only grew negatively and were never addressed or resolved. It was comforting knowing that Muni-Links' software already has features installed to collect on those monies immediately. We have a 25,000 customer base that changes daily and Muni-Link efficiently tracks customer deposits, refunds, past-dues, etc. Overall we are very pleased with the services provided and the cost for those services. I would recommend Muni-Link to others in the utility billing industry!

Vendor Response

by Link Computer Corporation on February 22, 2016

Thanks Cheryl for such a wonderful review! We are proud to have you as a customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing, Muni-Link.

RTSA

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flow for the billing is very nice. No jumping around from one screen to another.

Cons: How to do the reverse payments. Just don't like do them.

Overall: Could not ask for a better company. The support team is very good. Support answers calls immediately, never a wait for someone to get back with you.

Vendor Response

by Link Computer Corporation on April 04, 2019

Kathy, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

easy to use

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is our 3rd utility billing software and it's by far the best, it is user friendly and the support staff are fantastic to work with. They will customize this software to your personal needs. Love that it's online based so I can use it anywhere.

Cons: I can't send separate individual bills outside of the standard monthly batch billing time period.

Overall: fantastic support team, easy to use software.

Vendor Response

by Link Computer Corporation on April 01, 2019

Katherine, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Perfect for Our Needs

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is designed perfectly for our industry. The features make it very easy to use and customize.

Cons: Length of time for special requests to development.

Overall: Fabulous! Great staff! Great product!

Vendor Response

by Link Computer Corporation on March 26, 2019

Laura, Thank you for the wonderful review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Muni-Link Billing for Water Utility

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Muni-Link billing software is very user friendly.

Cons: Only issue that we have had is new customer account set up with existing account numbers.

Overall: Muni-Link has been great to work with. Customer support is spot on.

Vendor Response

by Link Computer Corporation on April 04, 2019

Tim, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Great Product great training and set up from one billing system to Muni-Link.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the fact that customers have easy access to their accounts. All of the reports that they offer. The costs was huge in selecting this product.

Overall: Very good quality and great customer service

Vendor Response

by Link Computer Corporation on April 13, 2018

Barbara, thank you for the review of Muni-Link Utility Billing. We are proud to have you in our family of customers and we appreciate you taking the time to submit this review. Thanks, Mac Rosenbaum. Senior VP Sales & Marketing, Muni-Link.

Muni-link at CBMA

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly. I really only needed a few hours training and I was ready to go on my own.

Cons: The only thing that is difficult is searching for reports. Once you find the correct report needed all the information is wonderful

Vendor Response

by Link Computer Corporation on March 26, 2019

Sonya, thank you for this nice review and we are proud to have you as a Muni-Link customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Great Utility Billing Software

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall value of the product! It is a easy to use, top-notch billing system for a great price! And the people at Muni-Link are awesome!

Cons: We really don't have a negative about Muni-Link so far.

Overall: Our residents will see the difference when they are able to view their water account online. A feature that our last software did not did have. This will save time answering phones as the resident can now go online for basic account information.

So far, we have had a great experience with Muni-Link! The support staff was an awesome salesperson and they have great Project Manager!

Vendor Response

by Link Computer Corporation on April 01, 2019

David, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Deceptively strong program!

Mar 10, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We converted over from our DOS based program to Link in March of 2013 and have been exceptionally pleased with this programs performance. Customer support has always been very responsive, and their new implementation of monthly webinars is very helpful.

The only reason for not giving an overall rating of 5 stars is the lack of ability to create custom reports. While they have a variety of reports available, they sometimes give more info than needed or not exactly what we are looking for combined in one report. If there was a way to select the info elements and order to be shown on one report, that would make this perfect!

Vendor Response

by Link Computer Corporation on March 11, 2015

April, thank you very much for the positive review of Muni-Link. We are proud to have you as one of our customers. We are continuously improving our solution, and one of the areas we are working on is more reporting and increased data exporting capabilities. Again, thanks for the positive review. Mac Rosenbaum, Muni-Link.

Muni-Link gets it they listen to our feedback, they want us happy so we keep using their product.

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all of the information that you can have on a account. I like the fact that we can have this soft ware work with other software and get a more uniform system.

Overall: We replaced 30 year old software so it sounds like this would be fantastic. Well it will be once we learn the advantages of the superior system, to what we were used to.

Vendor Response

by Link Computer Corporation on October 04, 2017

John, thank you for taking the time to write a review for Muni-Link. We appreciate your business and are proud to State College Borough Water Authority as one of our customers! Sincerely, Mac Rosenbaum, SVP, Muni-Link.