# Muni-Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Muni-Link the right Utility Billing solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128792/Muni-Link/reviews --- Muni-Link 4.8 (59) [View alternatives](https://www.capterra.com/p/128792/Muni-Link/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Muni-Link Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KV Kim V Collector/Office ManagerUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “The reports are just right for our needs and I do like that more features and reports are added regularly.“ August 10, 2022 AA Aj A Assistant ManagerUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “great experience and has made our company more efficient and customer friendly “ August 9, 2022 BY Bree Y BILLING CLERKUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “The entire process was smooth and seamless.“ July 25, 2022 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jr R. Supervisor Utilities Used the software for: 6-12 months ### "Fixed a major headache" March 22, 2019 5.0 Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software. Pros We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was. Cons I really cant say I have any cons it does every report needed. Review Source Response from Link Computer Corporation March 26, 2019 JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. KV Kim V. Collector/Office Manager Utilities Used the software for: 6-12 months ### "Excellent Utility Billing software" August 10, 2022 5.0 The implementation team was exceptional. I appreciated the time they took guiding me through the steps (repeatedly, if necessary). Learning this new (to us) software has NOT been the daunting task that I thought it may be. Even when I have had a question or request, the customer support team has been fabulous! The ease of use on a daily basis is refreshing. The reports are just right for our needs and I do like that more features and reports are added regularly. Pros The Muni-Link software exceeds our utility billing software expectations. It is very intuitive & simple to use. The billing module walks the user through the steps in blocks with notifications letting each user know if they have completed the steps. Cons It would be helpful to have a receipt printing option without (processing) a payment batch for payments at counter. There are those in our small organization who do not use the payment processing portion (as it is not their responsibility) so printing a "quick receipt" with the account basic information would be helpful to hand write the payment accepted. Reason for choosing Muni-Link Billing features with what seemed to be intuitive use as well as integration with Utility Cloud Review Source Response from Link Computer Corporation August 16, 2022 Kim, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. LC Lorrie C. City Services Department Utilities Used the software for: 2+ years ### "Invoicing, Payments & Adjustments" April 11, 2019 3.0 Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem. Pros I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen. Cons When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment. Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print. Review Source TG Telia G. Office Administrator Utilities Used the software for: 1-2 years ### "Streamlines many processes" April 4, 2019 4.0 We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much. Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously. Pros I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page. Cons The reports module and the delinquent letter batches. The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation. The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section. Review Source Response from Link Computer Corporation April 5, 2019 Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. CC Carol C. Office Manager Utilities Used the software for: 1-2 years ### "LDWC Review 2019" March 22, 2019 5.0 We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you. Pros Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new. Cons Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that. Review Source Response from Link Computer Corporation March 26, 2019 Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. pG patty G. office manager Environmental Services Used the software for: 2+ years ### "best i've ever used" March 22, 2019 5.0 our billing went from 5 days (yes days!) to 2 hours. it otherwise saves us so much time over our previous billing system. it is the best move we could ever have made. absolutely love it. Pros it does everything i need it to and other things, too. it is so easy to use and doesn't take long to master. customer service is top notch. the company will add features that you need, then they will be available to all of their customers. many reports can be downloaded as a .pdf or spreadsheet for further manipulation. i can get the entire monthly billing done in about 2 hours, and that includes verifying all the 3rd party information is correct for each customer and printing. you can post transactions for a past or future date if you need to, unlike our old billing software. you can change the due dates depending on what day of the week it falls on. so much customization. Cons the reports are sometimes difficult to figure out, but you can subtitle them so you don't forget what each one does. have had issues with adjustments hitting revenue when it's not supposed to. finally figured out where it's happening. Review Source Response from Link Computer Corporation April 1, 2019 Patty, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. HG Haley G. Office Manager Utilities Used the software for: 2+ years ### "Innovative, easy to learn and use " March 29, 2019 5.0 Muni-Link is the best out there! I looked at different options and nothing compared to the ease of use to the customer support provided. I have recommended Muni-Link to many municipalities and will do so in the future :) Pros Anyone can use it, when you look for information it is where it should be. I like that we can customize the data and customer support is easy to reach and willing to help. You can access it from anywhere you have internet access. Usually, when I am looking for something Muni-Link doesn't offer I contact support and they already thought of it and have it or they request their programmers to design it for me. They are progressive with the ever changing electronic world and they don't wait for challenges to arise before addressing them, they have a solution before a problem. Seriously, the best choice I have made! Cons I certify tax liens each year and it's a 3 step process with about 370 accounts, which is very time consuming. Muni-Link has offered to help data entry but I would like an easier option than manually entering 370 accounts 3 times. Review Source Response from Link Computer Corporation April 1, 2019 Haley, thanks for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. JM Judi M. Billing Clerk Used the software for: ### "Muni-Link was just what we were looking for when we needed to switch to a new billing software." May 21, 2015 5.0 Up until May of 2009 we did our own sewer billing. The software program we were using was no longer being supported, so we needed to come up with another program. The water company had wanted to do our sewer billing for years, saying they would simply add our sewer charges to their monthly water bills. We had the water company do our billing from June 2009 through July 2012. Without going in to detail, having the water company do our billing was certainly not ideal. When we did our own billing (approximately 2,400 customers) we billed quarterly. Once the water company did our billing, our customers were used to receiving a monthly bill. We wanted to keep billing monthly, but thought we couldn't handle the work load, so we looked for a service bureau to do the work. This decision was less than desirable and resulted in unnecessary work for us. Then Muni-Link walked in the door! We were impressed with their demo. We went with Muni-Link as soon as we could free ourselves of our commitment with the previous company. We collected receipts in March of 2014 and did our first billing in April of 2014. The individual doing the setup and training was great, made himself available outside of normal business hours to get the job done. If something needed to be or corrected for us, either he or the team was on it. Once we were through the training process, he moved on to set up others and we were shifted to the support staff. The support staff is very friendly and eager to help, from a simple question of I forgot what to do, how to accomplish a task not previously done. We needed a quarterly report showing specific information. They provided us with the info and will create a report specifically for us to run in the future. When we needed to look for another software program in 2009 and 2012, we asked our auditors if they had any recommendations and they did not. However, now that they have seen Muni-Link (they were immediately impressed), and will now be able to say Muni-Link. The screens are easy to look at and well organized, steps to follow to complete a task are logical. It is very obvious there were countless hours of thought, design and work that have gone into producing this software and they continue to improve it. Everybody wants to find a product as great as this one, along with good support. We are so happy we made the switch and are confident that anyone else who chooses Muni-Link software will not be disappointed. Review Source Response from Link Computer Corporation May 21, 2015 Judi, thank you so much for the wonderful review and positive feedback! We are proud to have you as one of our Muni-Link customers. Best regards, Mac Rosenbaum. KG KELLY G. BILLING Environmental Services Used the software for: 2+ years ### "Great system" March 25, 2019 5.0 Pros We love the reports the best. It helps with becoming more accurate in billing for our customers. It was easy to learn and use. The support desk is always very helpful and prompt in answering back. Conversion was very easy and seamless. Everything flowed over into Muni-Link nicely. Training was very thorough. Muni-LInk was able to accommodate us a lot for changes we wanted or help us to get the desired outcome. Cons The loans module still has some quirks and problems. We don't like how the billing and payments are done in the loans module. WE have problems when we final out an account with a loan on it. Some times we wish we could do some adjustments in the maintenance tab instead of calling the support desk to do them for us, but they are very quick in making the changes for us. Review Source Response from Link Computer Corporation March 26, 2019 Kelly, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum. SN Stephanie N. Deputy Clerk Government Administration Used the software for: 1-2 years ### "Muni-Link" March 22, 2019 5.0 Most importantly, the help desk has been extremely helpful as I, a new employee, have had a lot of questions. The program is easy to use, but I am still learning some of the 'ins' and 'outs'. For our Village, this has been a good solution for accurate and timely billing. Pros The software is easy to use, for the most part. Help with questions if almost always immediate. If a question isn't answered immediately, there is a response within a very short time. The online access has been a very important reason we like the program...easy to access. The report function is pretty good...and if there is a report we don't find to meet our needs, another report is usually available to give similiar results. Cons The report functions could be a little better with their descriptions. Interface with our credit card provider has been a challenge with recording payments and the division of monies to funds. Review Source Response from Link Computer Corporation March 26, 2019 Stephanie, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. BD Bridgette D. BPA Clerk Utilities Used the software for: 1-2 years ### "This has been a very positive change for our company!" March 29, 2019 5.0 This has been a very good change for our company. It has helped produce reports for funding, audits, and day to day operations. Pros What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful! Cons There really are no cons in my opinion. If there are reports or options you think would work for your company that aren't available, they are quick to see if it is something they could provide. Review Source Response from Link Computer Corporation April 1, 2019 Bridgette, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. AM Amy M. Manager Utilities Used the software for: 2+ years ### "Easy to use" March 29, 2019 5.0 Pros It has a good GUI and is easy to use. It is easy to search the database & offers numerous reports. Cons The price is a little high compared to what we had been using, but the product is better. Review Source Response from Link Computer Corporation April 1, 2019 Amy, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. LF Lynn F. Office Manager Utilities Used the software for: 1-2 years ### "Excellent Software!!" April 2, 2019 5.0 We had a great experience with Muni- Link , and still do. The technical support is great also. I would recommend this software to anyone!! Pros Even after a batch is posted, you can still print reports, everything is much easier than our old software. Cons Nothing - There is nothing in my opinion that we didn't like. Review Source Response from Link Computer Corporation April 4, 2019 Hi Lynn, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. KL KATHY L. BILLING CLERK Utilities Used the software for: 1-2 years ### "RTSA" March 29, 2019 5.0 Could not ask for a better company. The support team is very good. Support answers calls immediately, never a wait for someone to get back with you. Pros The flow for the billing is very nice. No jumping around from one screen to another. Cons How to do the reverse payments. Just don't like do them. Review Source Response from Link Computer Corporation April 4, 2019 Kathy, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. LK Laura K. Office Manager Utilities Used the software for: 1-2 years ### "Perfect for Our Needs" March 22, 2019 5.0 Fabulous! Great staff! Great product! Pros This software is designed perfectly for our industry. The features make it very easy to use and customize. Cons Length of time for special requests to development. Review Source Response from Link Computer Corporation March 26, 2019 Laura, Thank you for the wonderful review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. CK Cheryl K. Sewage Operations Manager Used the software for: ### "Muni-Link is very user friendly, efficient and practical." February 22, 2016 5.0 Since converting to Muni-Link in October 2015 our company has noticed significant changes within the billing, payments, and collections structure. When compared to our previous billing software company, Muni-Link is 2nd to none. When confronted with a question or concern their support staff will provide a response quickly. They are very helpful and informative providing great support throughout the entire process. Everyone that I have met at Muni-Link has been very courteous and well-educated in their specific line of work. The billing/collections side of the software is wonderful. The proof in the numbers speaks for itself. We have noticed positive changes in our collections process, payment plans and an overall increase in monies coming in. With our previous billing company these numbers only grew negatively and were never addressed or resolved. It was comforting knowing that Muni-Links' software already has features installed to collect on those monies immediately. We have a 25,000 customer base that changes daily and Muni-Link efficiently tracks customer deposits, refunds, past-dues, etc. Overall we are very pleased with the services provided and the cost for those services. I would recommend Muni-Link to others in the utility billing industry! Review Source Response from Link Computer Corporation February 22, 2016 Thanks Cheryl for such a wonderful review! We are proud to have you as a customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing, Muni-Link. TB Tina B. Assistant Secretary Government Relations Used the software for: 6-12 months ### "Muni-Link Review" April 1, 2019 4.0 My experience with Muni-Link has been good. Having the support you need really makes things much easier. Pros Being able to pull reports easily and the option to use a scanner when entering payments. Cons The time it takes to learn everything and being confidant that I'm doing it correctly. Review Source Response from Link Computer Corporation April 2, 2019 Tina, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. BS Barbara S. City Clerk-Treasurer Used the software for: Less than 6 months ### "Great Support and help with getting our billing up and running. Jessica has went above and beyond. " October 6, 2017 5.0 low costs for the services compared to our previous company Pros the look and the customer portal and support we have received from all that we have had contact with since the start of the process. Review Source Response from Link Computer Corporation October 9, 2017 Barbara, thank you for taking the time to write this review on Muni-Link Utility Billing. We appreciate it and are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing, Muni-Link. RM Roy M. Technical Utilities Used the software for: 2+ years ### "Ease of use" March 29, 2019 5.0 Had great customer service when questions arise Pros Easy to use/teach with non computer persons Cons To many reports available. Hard to find what uwant Review Source AA Aj A. Assistant Manager Utilities Used the software for: 2+ years ### "A utility billing software to fit all needs" August 9, 2022 5.0 great experience and has made our company more efficient and customer friendly Pros user friendly, and the vast amount of reports Cons The functionality of security deposits could be a little better, but still works for what we need. Review Source Response from Link Computer Corporation August 16, 2022 AJ, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. AG Alison G. Water Clerk Utilities Used the software for: 2+ years ### "Great program and awesome customer support" April 4, 2019 5.0 Pros This program is easy to use. I like the ability to keep various customer accounts open at the same time. There are many great reports to use and if you can't find what your looking for, customer support is always there to find it for you. This program is capable to bill water usage down to single gallons, no more guessing for the customer on what they actually use each month. Cons The thing I like least is when returning a customers original deposit, it will show in the breakdown of the bill as part of the payment needed. Review Source Response from Link Computer Corporation April 5, 2019 Alison, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. BM Brenda M. Office Administrator Environmental Services Used the software for: 2+ years ### "Munilink Review" March 28, 2019 4.0 The Authority has had a very positive experience with Muni-Link. The transition was fairly easy and the customer support superb. Many reports are available. I think when updates are done and new reports are added to the program, an email should be sent out to customers with the updates. Pros The software is very user friendly and offers many features. Many reports available. Cons The Authority has a more complicated way of calculating interest and the system is unable to calculate it properly. Many adjustments have to be done and all account checked. Review Source Response from Link Computer Corporation March 29, 2019 Brenda, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. VR VERONICA R. Secretary Utilities Used the software for: 1-2 years ### "My Review" March 29, 2019 5.0 It has been a great experience right from the beginning. When I called regarding looking for a new billing system to one of the rep coming to my office to talk to me about it. Once they converted from the old system he trained me and was always helpful. You can't go wrong with Muni-Link!! Pros The ease of the transition from the old system to Muni-Link. I was dreading it but it was so easy on my part. The system is very easy to use. Glad I made the move. So many reports can be made from this system. Customer Support is awesome when I do need some advice. Just overall very happy with it. Cons So far I haven't run into any cons. They are making helpful changes all the time. Review Source Response from Link Computer Corporation April 1, 2019 Veronica, thank you for the nice review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. AM Amy M. Town Manager Government Administration Used the software for: 1-2 years ### "Water and Sewer billing made easier!" March 22, 2019 5.0 We are very happy with Muni-Link. The software is very easy to use. Many more options are available to us over our old software. Their customer service is always there to help. If they can't answer right away, they look into it and get back to us in a reasonable amount of time. Pros The ease of the program! All the information is at our fingertips. Invoicing and payment posting is very easy and simple. A big time saver over what we had before. Cons Not much really, but if I had to pick something, it would be that they haven't been able to program our late charges the way we like. The program will assess late fees, but not in the way we want and used to do it. Review Source Response from Link Computer Corporation March 26, 2019 Amy, Thank you for the wonderful review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. BE Barbara E. Utilities Administrator Utilities Used the software for: 2+ years ### "MUNI-LINK Review" March 29, 2019 4.0 The switch over from the old billing system to Muni-Link was stressful but once all the kinks were worked out my clerks love it. We are always learning something new that they system can do and we've had the system since 2016. Pros This is a very easy billing system to navigate through. Cons Certain reports are needed and sometimes I have to combine 2 reports together to get what I actually need which involves more time spent. Any suggestions for a special report go on a "wish list". Review Source Response from Link Computer Corporation April 1, 2019 Barbara, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing. Similar Products Featured