GPS Tracking & E-Log Solutions

4.5 / 5 91 reviews

Who Uses This Software?

All industries to include those that fall under the FMCSA's ELD Mandate.


Average Ratings

91 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.95/month
  • Pricing Details
    Includes ELD tablet and GPS tracking hardware and software.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • GPS Insight
  • www.gpsinsight.com
  • Founded 2004
  • United States

About GPS Tracking & E-Log Solutions

Our ruggedized ELD tablet features an intuitive user interface to ensure ease of use for all drivers. The management portal is web-based, secure, and accessible via PC, tablet, and smartphone. "Implementing the GPS Insight ELD solution was really easy. We just hit the road running. The training videos for the drivers made it that much easier for them. It takes the headache of paper logs away." -Owner of Rivers Transport Services.


GPS Tracking & E-Log Solutions Features

  • Asset Tracking
  • Audit Trails
  • Data Search
  • Employee Time Clock
  • For Drivers
  • For Pilots
  • User Access Permissions
  • Violation Tracking

GPS Tracking & E-Log Solutions Reviews Recently Reviewed!

Needed help with running a report - One phone call to our rep. and with in minutes he ran me through

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very powerful tool. Many many options. It will provide a means of driver safety and improvment. Currently tracking close to 90 vehicles

Vendor Response

by GPS Insight on November 15, 2017

Thanks for your review Robert! We appreciate the feedback and thank you for your business. Always Here to Help, GPS Insight

Easy to set up, use, and maintain

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very easy product to set up and use. Can be linked to fuel cards. Also, tons of standard reports, including state mileage and idling reports.

Cons: The physical GPS units themselves seem to have constant technical issues. Also, the E-log is an upgrade to the standard product which costs more.

Vendor Response

by GPS Insight on November 15, 2017

Thank you for your review Don. We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight

All I hoped for and more!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Real-time tracking only a minute or so delayed which is close enough for our purposes. Knowing a technicians location allows us to efficiently redirect as customer requests come in.

Overall: More efficient response to emergency requests. And verifying time spent at a location is easily documented.

Vendor Response

by GPS Insight on July 05, 2017

Thank you for your review Phil. We appreciate your business! Always here to help, GPS Insight

Units seem to track very well

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Units are easy to install on new vehicles, just plug in. Units capture usable location information and information on performance of vehicles.

Cons: On older vehicles, fuses blow easily causing the unit to go out, because the unit is attached to obd connector in cigarette lighter.

Overall: Vehicle locations

Vendor Response

by GPS Insight on July 05, 2017

Diane - thank you for taking them time to leave us feedback.

Like the graphics in the maps

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I use several reports. Its nice to have them e mailed to my in box. I have several landmarks set up to monitor safety to our employees

Overall: Safety of our employees, helpful reports

Vendor Response

by GPS Insight on July 05, 2017

Thank you for your review David. We appreciate your business! Always here to help, GPS Insight

We sometimes have difficulties but service a rural area and our vehicles have interlock systems,

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like being able to look up how a driver is performing and going back in time to specific days. I like seeing where drivers are using the app on my phone. I like sending messages and responding to messages from my desktop.

Cons: When assigning fobs and retrieving Fleet data for services could be more user friendly. MOST OF THE FUNCTIONALITY IS GREAT. Sometimes it seams a little difficult to operate.

Overall: Knowing what the work force is doing and having documentation of when and how they did.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Tim! We will have a solution to the driver assignment coming soon. Please contact your account manager for details. We appreciate your business! Always Here to Help, GPS Insight

our experience is great.

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: its really acurate and it has help us keep track of where our delivery trucks are going or where they are at any moment. also improves our control on fuel use by using the idle-ling report.

Cons: Some GPS units will get lost and during that down time we cant track the route of the truck.
and to be able to fix it the tech requires us to have the truck with us to trouble shoot it. but to do that we will have to bring back the delivery truck from it's route.

Overall: availability to control the time spend our on delivery and been able to track if the drivers go off route.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Jonathan! Always Here to Help, GPS Insight

Using the dashboard is the most user friendly that I've seen and used. Easy to customize.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The flexibility and control of changing the views, reports and dashlets is great. I'm able to easily create different dashboard views for different modes of analysis or presentations for Executive review of the equipment activity.

Overall: Being able to always know what is happening with our equipment has many benefits. We are still evaluating what we are able to obtain from this information.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Belinda! We appreciate our partnership and look forward to working with you for years to come. Always Here to Help, GPS Insight

Great way to keep in touch with all fleet

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate the up to date software, that offers items such as reports and maintenance alerts.
The ability to add stop notes are a bonus as well.

Cons: Often fleet will go out of range, due to the area with no service. Certain times a vehicle will be out of range and we need to determine if they are idle or moving.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Robin! We appreciate our partnership and look forward to working with you for years to come. Always Here to Help, GPS Insight

Does everything I need it to do.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love how easy it is to use. Also, very handy on cell phone as well as computer. Very reliable and .

Cons: Sometimes a little slow but that could just be my cell service. Not sure what else to say other than I am really happy with the product

Overall: Can see where my employees are at all times. Also feel more secure

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review German! We appreciate our partnership and look forward to working with you for years to come. Always Here to Help, GPS Insight

Reliable helpful easy to use and understand

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It shows and updates in speed of our vehicles. Alerts when speeding good report data detailed easy to read also has a map trail that's easy to under stand and has street view very helpful

Cons: It does not follow vehicles live you have to wait for system to update sometimes it gets a little confusing but makes up with reports

Overall: Helps keep track of vehicles on order to make sure we arrive on time to costumers. It helps with reports when we do audits on route.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Silvestre! We appreciate working with you and want to be sure you always have an exceptional experience with us. Unfortunately, following vehicles 100% live is a limitation for all GPS tracking companies. Always Here to Help, GPS Insight

Great tool, make my job more easy.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Im able to go back and see the routes to confirm a past day of visit to a customer, but all the features Im able to use are great.

Cons: I wish I can see the time that takes a trip from one point to other when Im seeing the route of the vehicles.
wish Im able to create a report of the times of start and end of the daily route of every vehicle for pay roll purpose.

Overall: Control the route more in a more accurate way, and confirm that the job its really done.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Mila! We appreciate your business and are happy to hear we make your job easier. We will follow up with you about your request. Always Here to Help, GPS Insight

We have had this installed for a couple of months and have been very happy with the performance

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking our trucks with accuracy, knowing who is speeding, knowing what routes they are taking. Also the feature of "who's closest" is very handy.

Cons: Some of the reports (stop/idle) are a little difficult to use at first to be able to verify time cards. But once we have gotten used to the reports, we are able to do what we need to.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Lynnette! We appreciate our partnership and look forward to working with you for years to come. Always Here to Help, GPS Insight

Awesome program

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: user friendly, easy to GEO Fence, truck set up, can do most things from 1 screen, sales and support staff always being there to help.

Cons: should tell us when we have entered a duplicate/so we do not have a property mapped more then once. survey needs to many characters

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Cynthia! We will let the development team know about your request. Always Here to Help, GPS Insight

Absolutely AMAZING! Joshua Lazar is an amazing rep!

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use on smartphones makes communication on the go super simple. The customer support is always super quick and helpful.

Cons: The software app has to be closed on your phone to get exact locations if you have already opened the app once.

Vendor Response

by GPS Insight on May 18, 2017

Thanks for the great review Tyler! We are thrilled to hear you are having a wonderful experience! We will let Josh know how happy you are with him. Always Here to Help, GPS Insight

Very pleasant when I have had questions about the different functions.

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use and understand when I have to track the whereabouts of a vehicle that a complaint has been called in on, or tracking when a employee arrives to a site or is involved in an incident.

Cons: There are times where the system freezes our when the system goes out would prefer to receive an email about the issue instead on an email from the corporate office making me aware of the issue..

Overall: Being able to track the trucks from my branch whether I'm doing investigations or routine checks, this systems has performed very well.

Vendor Response

by GPS Insight on May 18, 2017

Thank you for the great review Ben! We love working with you and your company and look forward to many more years of success together. Please contact us to address any issues you have with the system. Always Here to Help, GPS Insight

Good experience

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the layout of the Website and that the pages open in new tabs. I like that all of the help pages are readily available and easy to follow

Cons: I would like it if I could run reports for more than 30 days without deleting calendar days then adding back.

Excellent features, service and price.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: API Integration. Lots of good reports and automatic notifications. Garmin integration for fleet dispatching.

Cons: Browser compatibility, but this is a minor issue. I really don't have any other complaints that of note.

Overall: Huge ROI, from gas to payroll timecards.

Very easy to use and run daily/weekly reports are great

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am able to look up any of our trucks on duty to see where they are or look at previous week/month and compare to my payroll times. For billing customer I like to use it for verifying hours for a delivery.

Cons: Very little this happens but sometimes the system will go down but we manage to get hold of customer service and have it running back up.

Overall: Like I said before knowing where the trucks are running what state or location they are at and checking their times for start and stop time.

Vendor Response

by GPS Insight on May 15, 2017

Thank you for the review Jennifer! We appreciate the kind words. We are so glad we help your business manage the fleet and streamline payroll and billing. Please reach out if you ever need us. Always Here to Help, GPS Insight

THIS PRODUCT WORKS OUT GREAT FOR OUR COMPANY THUS FAR. GREAT TOOL TO USE IN ROUTES AND CALLING OUT S

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: LETTING ME KNOW WHERE OUR DRIVERS ARE AT AND HOW LONG IT TAKES PER STOP ALSO GETTING TO THE RIGHT PEOPLE AT THE RIGHT TIME. I HAVE A GREAT USE FOR THE GPS SYSTEM.

Cons: SOMETIMES IT CRASHES ON ME BUT THAT COULD BE THE COMPUTER ITSELF. OTHER THAN SOMETIMES IT TAKES A LONG TIME TO LOAD AND REFRESH IT ALL WORKS VERY WELL.

Vendor Response

by GPS Insight on May 15, 2017

Thanks for the feedback Zach! We are happy to hear we are helping your business. Please reach out if you ever need anything. Always Here to Help, GPS Insight

The system is very easy to use

May 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the reason i like the system is that i can see my drivers at all time .and i can see there notes and all of the locations at all times

Cons: that the system some times does not respond as quick as needed and your not able to see more than one vehicle at a time

Overall: the ability to track my drivers at all times and being able to plan there day down to the minute

Vendor Response

by GPS Insight on May 15, 2017

Thank you for your review John! We are so happy to hear that we are helping your business. We will contact you to see if we can help with the Con you noted. Always Here to Help, GPS Insight

My experience using this program has been very pleasant

May 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Software is very user friendly have been using it for the last 2 years.
I would recommend it to other people to use it.

Vendor Response

by GPS Insight on May 15, 2017

Thank you for the kind words Victor! We appreciate our partnership and look forward to continuing to help your business manage the fleet. Always Here to Help, GPS Insight

Very easy to use both on the desktop and the mobile app. I use this every day.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love its ease of use. I use the software daily on both my desktop and the mobile app to track the progress of our driver. I love its real time visibility, love the function we have built in that tells us what has been dropped off / picked up. I also love the reporting that is available and its ability to be exported so I can dive into the data further.

Cons: The only con that I have with this software is I cannot determine the time it will take my driver to go from point A to point B. For example, if he is leaving a hospital and going to another I would like the ability to see how long it will take him. I see a function that will tell me time from the office to a location or vice versa but even that doesn't see to work. If that can be fixed or added in it would a great asset to us managing his day.

Vendor Response

by GPS Insight on May 15, 2017

Thanks for the review Dave! We would be happy to discuss determining the time it will take for your driver to go from point A to point B. Please give your account manager a call. Again, thank you for the kind words. Always Here to Help, GPS Insight

Our company uses this daily and it does what we need

May 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I am the one to enter new drivers and make changes daily. I like it. Easy to use for me. Fast to get the results I need for any data.

Cons: Its so much data to learn initially. So many open new screens to get what you need and it takes time to learn that and teach that.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Deona! We are glad you find value in the product and rate us so high. Always here to help, GPS Insight

It is great!

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For what we purchased it for it works great, we like the different map views that each user can customize.

Cons: I want a better way to visually show our employees homes and parts houses when looking at the entire map of our area, the landmarks do not stand out enough to help us route our trucks.

Overall: We can track the speed and drive time of our trucks.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Brittany! We are glad you like our custom features. We have a way to help you make those landmarks stand out. Please contact your account manager for more info on that. Always here to help, GPS Insight

Our full fleet deployment was smooth. Years later we still enjoy the powerful tracking and reports.

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User dashboard and reporting is second to none. We have looked at many and none compare. From hardwired units to plug and play devices, they offer something for a variety of applications.

Cons: Like any technology , things can change. Cellular providers changed things on their end but GPS Insight adapted and provided a seamless solution.

Overall: Safety was our most obvious benefit. We know where our crews are at all times.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Phil! We are glad you are still loving the product. Say hi to your team over there for us! Always here to help, GPS Insight

Awesome for any size fleet!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The reports you can generate to see KPIs as well as the overall ability to monitor assets/vehicles in real time.

Cons: Mobile app could use a refresh in the grouping function. The older version of the app would allow you to ungroup similar to the desktop version.

Overall: The ability to track KPIs and find opportunities in route structure with ease.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Jeremy! We are glad you find value in the product and rate us so high. We are working on the changes to the app as we speak. Stay tuned. Always here to help, GPS Insight

GPS Insights is amazing!!!!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is laid out extremely well. It is very user friendly. I have no issues with figuring things out, especially with the help section if I am lost.

Cons: I wish the score card would break out by driver and not just by vehicle. We would like to score individual drivers to show them how they measure up.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Daniel! We are glad you find value in the product and find it so user friendly. We are working on the driver break out and your account manager will let you know when that is available. Always here to help, GPS Insight

Great experience with GPS Insight, easy to use, saves us time and money everyday!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We like the ease of setting up landmarks and that there is an unlimited amount of landmarks that you are allowed to set up. Its great to see where crews are at all times.

Overall: Save time and money on wasted trips and getting lost to sites, also saved time on lunches since we know exactly how long they are gone from the jobsite.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Matt! So glad you are saving time and money with the solution. Always here to help, GPS Insight

The GPS insight units have been an invaluable tool to manage our fleet with.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of sotware use, the many built in reporting features, and fast and efficient customer care and support. A great value for the money

Overall: The value we have received in monitoring vehicle movements, speed, time on scene, has been tremendous.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Russ! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

Easiest instilation I have ever installed in a truck

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the accuracy of the GPS,always know where a truck is ,routes direction truck speed
and at the end of the month the states traveled,the routes and the miles are emailed to me.

Overall: At the end of each month I have all the states and all the routes and all miles traveled in each state.This makes it so easy to do the the IFTA reports each quarter for my home base plates
that is needed to be filed.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Joseph! We are glad you find value in the product and are happy to hear we are making your life easier. Always here to help, GPS Insight

good experience

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: easy to use, like the way the software is set up. The technician that came out was very professional

Cons: some thing I still have questions about and need to get help. Seems like it could have more features

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Kim! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

The best fleet tracking system I ever used.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website.

Cons: Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks.

Overall: I can track all my drivers every second of the day!

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

I never had any problems ! I like it!!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: If i forget we're i was few days back or so ,
Done go back check and that's it all there
Try the minute
Thank you!!

Overall: Helps on my time card everyday

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Luis! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

GPS Insite has been fantastic it helps me keep track of our fleet at a moments ease.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That there is an app for it to track the trucks.
that it is easy to use and accessible.
That it has the google maps.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Jessica! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

Huge benefit as it relates to my job

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really the reporting features as I'm an administrator. I like the customizable dashboards. I could go on and on.

Overall: It's helped to either disprove or prove several claims in the past.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback William! We are glad you find value in the product and appreciate how much you like the custom features. Always here to help, GPS Insight

Helps us to keep and eye on our equipment and where our customer's loads are at a moments notice.

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We still keep paper trip reports, and when I do an audit at month end the mileage reporting accuracy is within 1%.

Cons: Speed monitoring has a lot of false positives. Because of being close to a metro area, we seem to have a lot of missed signals. Our trucks are governed at 70 MPH, yet we have had reports of our trucks traveling a 78 and above.

Overall: Real time tracking of equipment and loads. The ability to integrate with BisTrack has proven to be a major positive with our operation.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Greg! We are glad you find value in the product. Please call support to get details on the speeding discrepancies. Always here to help, GPS Insight

Great software and customer service. It makes my life so much easier!

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The dash board that you can customize for each user makes it so easy to see where everyone is at a glance.

Overall: Accountability for where my employees are, how long they were there, whether or not they're taking the "scenic route" to the jobs and documentation for my customers when they insist the plumber was only there for 5 minutes.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Lori! We are glad you find value in the product and that we make your life easier! Always here to help, GPS Insight

Quck to load and navigation is a plus.

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Map size makes it easy to pull in all six states together on one screen. I like the traffic icon and the ability to help steer the vehicles around the trouble spots

Cons: Reports are little cumbersome and hard to run sometimes. I wish it was easier to back date a report to find the selection.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Raymond! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

GPS Insight has been one of the best additions for our company.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: GPS Insight is so simple to use both on the desktop and via app. It integrates w my fuel cards as well gas usage reporting simple and easy. It is very simple to learn and understand. The price point is amazing and no other company can come close!

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Krista! We are glad you find value in the product and thanks for the great ratings. We really appreciate the kind words. Always here to help, GPS Insight

Easy to set up and use

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The information is right at your fingertips via the iPad app. Notifications are helpful and simple to set up. The computer software is straight forward

Cons: The iPad app logs its self out too often. Requirements to change password are silly . Making the app comparable with the fingerprint reader would be really nice

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Lisa! We are glad you find value in the product and thanks for the great ratings. Great password idea! Always here to help, GPS Insight

Overall, our experience with using the desktop application is great and is easy to use.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What we like the most is, we can see the street view of where my trucks are. We can tell how slow or how fast they are going at any given time, which is a great feature. And, we can run reports to let drivers know how they are doing.

Cons: Although the desktop app works great, the mobile app can sometime be unpredictable. There are times we are unable to see detailed information about our drivers.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Leslie! We are glad you find value in the product and thanks for the great ratings. We value our partnership. Always here to help, GPS Insight

Easy setup, good customer support, extremely valuable fleet insights

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Peace of mind from knowing where fleet vehicles locations at all times. Maintenance scheduling is great for managing fleet service. Company responsiveness to unforeseen situations is greatly improved by being able to see all vehicle locations at a glance.

Cons: Icons on map jump from point to point at intervals instead of real time feed. Occasional screen freeze

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback John! We are glad you find peace of mind and value in the product. Always here to help, GPS Insight

HELPFUL WHEN I CALL IN

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: CAN TRACK DRIVER AT ANY TIME- LOVE THE PHONE APP LIKE THE OPTION THAT ALLOWS ME TO SEE WHEN THE DRIVER IS OVER THE SPEED LIMIT

Cons: SOMETIMES IT FREEZES. I CANT TRACK THE DRIVER WHEN IT FREEZES, I THINK HE'S SOMEWHERE ELESE AND HE IS ACTUALLY IN ANOTHER LOCATION.

Overall: DRIVER SPEEDS
TRACKING

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Cris! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

I use your product on 30 plus vehicles to monitor.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love your product. It keeps my drivers aware that we are watching their movements. I have been able to track their routes and tune it to be more efficient.

Cons: I would like to see the software track multiple units at the same time when looking at history. Would like to see if you could send messages via the vehicle computer to display on the dash.

Overall: I can track the movements of my drivers. We run a 24/7 operation and have drivers that use to think we can't see what they are doing.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Greg! We are glad you find value in the product and thanks for the great ratings. Call you account manager to discuss how you can see multiple units' history trails. Always here to help, GPS Insight

Awesome and easy to use.

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very accurate and detailed. Has many abilities to customize to your needs. Alerts on maintenance and other items makes managing the fleet easier. LOVE IT!

Cons: The reports are a bit confusing at first but once you get used to the layout, it is not so bad. I wish I could get rid of the items I do not need to print on the pages of each report.

Overall: Ability to accurately bill time for employees. The alerts on maintenance are awesome and do my tracking for me based on mileage. It is a jewel!

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Beth! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

Great Software! Easy and reliable!

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Plug and play! Installation was a breeze and customer support is super!! They are all very friendly and quick to get an answer. The price is great for the value!

Cons: The only problem I have experienced is one of the units came loose and was losing communication with the server.

Overall: Ability to check my employees speed, driving habits and to make sure they are where they are supposed to be in a timely manner.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Carrie! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

I was tasked with configuring the application and it has been very easy to do.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy / intuitive to use; mass upload of landmark data facilitates population of static data. Restricting use to specific users is simple and repeatable.

Cons: It would be beneficial to have a scorecard for drivers on the dashboard (available by report) to view immediately upon login.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Mike! We are glad you find value in the product and thanks for the great ratings. Great idea! We will take the request into consideration. Always here to help, GPS Insight

Top notch customer service and user interface.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's user interface is very ease to get acquainted with and use on a daily basis. Reports are excellent also.

Cons: The new app iOS version is good with great graphics but seems to have some loading and speed issues.

Overall: Daily knowledge of what our fleet is doing.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Glenn! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

It's very valuable program for our fleet

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's very up to date and accurate. I can always know where my planners are located and the routes they take.

Cons: Hard to select beteeen individual fleet vehicles. Once I select a vehicle I have to close the program to change vehicles. Maybe I just new

Overall: Love being able to keep track of fleet

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Ryan! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

just started using it. seems great

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: info at your fingertips. so far the information that I have been intering into the insight has been found the first time. this means im able to track my fleet fast.

Cons: seems like when I bring up the insight page that there is almost too much to look at. this may make it confusing to first time users.

Overall: being able to get my crews to there orders quickly

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Cody! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

Helps with the daily routing of our day to day business

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly for the basic dashboard uses.
Help section is very useful in learning new aspects of the software
Customizable to my needs.
Ability to optimize routes

Cons: It does not take into consideration Commercial Truck routes even though promoted to Fleet and Commercial companies

Overall: Ability to optimize my routes and maximize efficiency

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Justin! We are glad you find value in the product and thanks for the great ratings. We love your beer! Cheers, GPS Insight

Easy to navigate and very handy.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The amount of information that is accessible. Example: speed reports, idle time, and mileage. Even estimated fuel consumption.

Cons: At first I had trouble entering drivers and vehicles into the system. Some drivers have multiple vehicles which can be confusing. Customer service was able to help me though.

Overall: Ability to coordinate members of my company.

Vendor Response

by GPS Insight on May 12, 2017

Thank you for the feedback Adam! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight

quality and great customer service

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the software is easy to use and maintain. I like the up to date tracking of the trucks and being able to collect data.

Cons: I have worked other gps tracking and communication devices and services before. the customer service that I have received is far above any other. the issues we had with the system is being worked on.

Overall: tracking, collecting data and communicating with the driver/truck.

Vendor Response

by GPS Insight on May 12, 2017

Thanks for the review Charles! We appreciate our partnership. Always here to help, GPS Insight

GPS INSIGHT for Landscaping

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, affordable, lots of information recorded, and easy to set everything up.

Cons: N/A

Overall: Everything about our experience with GPS insight has been awesome. We are a landscape company with 200+ clients, we have 4 trucks to take care of all the clients, and we needed a way to track when the crews got to the clients, how long they were there, and when they left. We needed something simple and user friendly. GPS insight called us and set up a meeting time to answer questions and they were so nice and answered all our questions plus more. We signed up and it was super affordable because we are renting their GPS's. GPS insight was super easy to set up, super easy to use, has so many features that are beneficial to a company, and is super affordable. I couldn't recommend them enough and get so excited talking about them because it was exactly what we needed and has completely exceeded our expectations. Thank you GPS Insight, we love you!

Recommendations to other buyers: Get to know your GPS insight rep, they will help you answer any questions and help you use the software.

Easy and accurate.

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own a off-road rental company and love this service. If there are any issues (breakdowns, etc) I know exactly where to find my machine. Also it nice to know when your customers are on their way back so you can prepare to meet them.

Thank you insight don't know how I did it before but will continue this service forever.

Vendor Response

by GPS Insight on March 28, 2016

James- Thank you for your review! We look forward to continuing to work together.

Overall it allows me to keep up with my officers and fleet, and to make sure there where are needed.

Mar 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I would like to be able to view the history on multiple vehicles at the same time. This would give me an idea of how long, and if they are parked at the same location.

Vendor Response

by GPS Insight on March 28, 2016

Craig- Thank you for your review. We can help you with the historical data request. Please call our tech support team or your account manager for help. We appreciate your partnership and look forward to helping you with this.

we have had issues that have been correted

Mar 28, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: the most important is that the device is intalled by a someone that knows where it should be placed. if not you will multiple issues and false readings.

Excellent!'

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience with GPS Insight tracking has been excellent since day number 1

Vendor Response

by GPS Insight on March 28, 2016

Mairtza- Thank you for your review! We appreciate the feedback and our continued partnership.

This software always gives us the information that we need for our fleet of 30 company vans.

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that the software is menu driven and information is easily attainable at anytime. If we ever do run into a "problem" our sales rep is always able to help us.

Vendor Response

by GPS Insight on March 28, 2016

Peggy- Thank you for your review. We appreciate you as a partner and are happy to hear you are getting the data you need.

We're able to locate and retrieve data on numerous functions provided by our GPS units from Insite.

Mar 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Activation is simple and quick, installation is at times not as simple due to different truck mfg and inputs required to intergrate. Wiring harnesses could be a little shorter.

Vendor Response

by GPS Insight on March 25, 2016

Craig- Thank you for your honest review. We are happy to have you as a partner. -GPS Insight

Good overall

Mar 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Still getting incorrect readings from some vehicles.

Vendor Response

by GPS Insight on March 25, 2016

Steve- Thank you for your review. We would be happy to work with you to correct the readings. Please contact support at 866-477-4321, option 2. We are happy to have you as a partner. - GPS Insight

Great

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the product, saves us money.

Vendor Response

by GPS Insight on March 25, 2016

Jim- Thank you for your review. We value your partnership. - GPS Insight

Best decision

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: GPS Insight had been great to work with. My company spent a lot of time searching for the right gps company to fit our needs. We are a small company and we're looking for not only an inexpensive option, but one that had all of the features of the larger, more expensive gps companies. We have been very pleased and my company has saved a ton of money since implementing GPS Insight.

Vendor Response

by GPS Insight on March 24, 2016

Krista- Thank you for your review of GPS Insight. We are delighted to have you as a partner.

Overall EZ to use, any problems or questions were answered by their GREAT customer service team.

Mar 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a small "one unit" customer, the software seems to be geared toward large "multi unit" customers. I understand that most customers are fleets and larger companies, it has a lot of "overkill" for a small user. No problem, tech guys walked me thru set-up and have handled all my questions "right now"!

Vendor Response

by GPS Insight on March 23, 2016

Steven- Thank you for the review. We are happy to have you as a partner regardless of your size.

Always aware!

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: +Great history reports and vehicle details.
+Alert email settings are helpful.
+/-Instant tracking updates could be more frequent than once a minute.

Vendor Response

by GPS Insight on March 23, 2016

Mike- Thank you for the review. We are happy to have you as a partner. Let us know if there is anything we can do to help!

Amazing Technology

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has just installed this system in our fleet vehicles and we are still learning to navigate its features. However, on the surface, it is intuitive and user friendly. The only room for improvement I can think of is in the reports; they can be confusing and sometimes contradict each other. But again, we are still learning the system.

Vendor Response

by GPS Insight on March 23, 2016

Eric- Thank you for the review. We are happy to have you as a new partner. We will have your account manager reach out to clarify any questions you have.

Phenomenal

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: GPS Insight has the best customer service ever!! They will blow past the Final Four and become #1!!

Excellent service. Does what you want and more.

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use GPS insight for our fleet of service trucks. It allows us to montor truck positions, speed, odometer, current operation, as well as location, and the location (GPS) allows us to track on time/late arrivals, and proactively determine if a truck may be arriving late. A wonderful system with good UI and easy interface into our data system for incorporation into our own UIs. Excellent responsive support staff and good on-line documentation.

Vendor Response

by GPS Insight on March 23, 2016

Jonathan- Thank you for the review. We are glad you have seen value in our technology and of course happy to have you as a partner.

THE BEST YET

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: BEEN WITH GPS INSIGHT FOR MANY YEARS AND HAVE FOUND THE EQUIPMENT TO BE VERY RELIABLE AND THE SUPPORT ALLWAYS EXCELLENT AND AVAILABLE WITH SOLUTIONS

Vendor Response

by GPS Insight on March 23, 2016

Lenny- Thank you for the review. We are happy to have you as a long time partner.

Great for fleet management

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our electric company uses GPS insight to manage our fleet through out our territory. It is of the most benefit during storms. Keep up the good work.

Vendor Response

by GPS Insight on March 23, 2016

Pete- Thank you for the review. We are happy that you value our technology and to have you as a partner.

Very positive and user friendly.

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are pleased with this product.

Vendor Response

by GPS Insight on March 23, 2016

Greg- Thank you for the review. We are happy to have you as a partner.

I love it!

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is very user friendly and the customer service is great.
I've had an overall great experience with GPS insight from signing up, installing process, and every day use.

Vendor Response

by GPS Insight on March 23, 2016

Joanna- Great to hear how pleased you are with GPS Insight. Thank you for the review. We are happy to have you as a partner.

Reliable useful technoloogy

Mar 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: great tool for tracking vehicles, dock times, etc. 99% accurate.

Vendor Response

by GPS Insight on March 23, 2016

Ed- Thank you for the review. Let us know if we can help you in any way. We are happy to have you as a partner. Great beer!

GPS Insight for Energy Co Fleet

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: strong customer service, reliable hardware, intuitive software

very easy software to use

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: very happy with this program saving hundreds dollars every month

The best value, company, and customer service.

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am obsessed with our new GPS system. We own a landscaping company with 5 trucks doing 300 customers a week. This GPS system has all the tools that we need to re-route our route, keep track of the guys at jobs and how long they were there, and seeing where we can save money on idle time and extensive driving. I love that we put all our customers in as landmarks so when we look at our GPS backend we can see that our guys are at "Joe Blow" instead of "123 E 123 S". This is the best visual tool for a owner to help track their fleet. I would recommend this product 1000x to anyone who is looking for a GPS, because not only is this the best GPS with all the tools you need and more, but it is also affordable!! When signing up you have many options of what kind of hardware you want to sign up for, they were all affordable but we ended up getting the plug and play and it was very easy and user friendly to install on the trucks and the software. On top of all the great tools this GPS system offers, the customer service was better than any customer service I have ever worked with. Lindsey was my rep and I feel like now we are good friends. She was super nice, caring, and willing to help me with whatever I needed. She even gave me her cell phone number because we had to install after hours. This company has the best value and customer service you will find. If you're looking for a company for GPS I would look no further, this company is the best. Thank you Lindsey and GPS insight!

Vendor Response

by GPS Insight on June 12, 2015

Maddison- Thank you for the review. We are happy to have you as a partner.

GPS Insight

Mar 27, 2015
1/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: We have had troubles with scheduling installs. We dislike the 3 wire system as this is not efficient for our company.
Customer service is helpful and the website works well.

Vendor Response

by GPS Insight on April 06, 2015

Kellie- our installation team has been notified and will follow up to find out how we can help with any issues you are having and make sure you are satisfied.

Our company has worked with GPS Insight since April of 2012.

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: GPS Insight is a wonderful company to work with. We have used their services for for almost three years and in that time we have experienced Sales, Set-up, Maintenance and Support. In all areas, we are very pleased. Alissa is kind, knowledgeable, professional and efficient. That can be said for any of the support team as well. Thanks for all that you do and the help that you have provided us. Because of this program, we have saved money in gasoline, labor, and insurance. We are now able to be more precise in our scheduling and mileage. We also are able to bill more accurately for the time spent at a customer's location.

Know where and what your employees are doing

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As Team Leader of a fleet of 70 vehicles I need to know where and what my team mates are and you can't win without good communication during the game. GPS Insight helps keep communication open and position of players available. Be a winner, work together with the right talent at the right place.

Support

Mar 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently had an issue we didn't know how to resolve, asked for support and received a prompt response. The support personnel not only solved our issue immediately, they aslo gave us helpful directions on how to take care of the issue in the future. Thank you!

GPS Insught

Mar 24, 2015
1/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Mine works when it wants to, have to keep logging in. Not impressed

Vendor Response

by GPS Insight on April 06, 2015

Shane- We can help you with the issues you are having. Technical Support has been notified and should follow up with you to make sure you get help with this matter.

Very pleased with our GPS access both online and mobile site.

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product and customer service is outstanding!

The old mobile app was better

Mar 24, 2015
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: The old mobile app was better

Vendor Response

by GPS Insight on April 06, 2015

Thank you for your comment. Please send any comments and suggestions about the mobile app to: iphonedev@gpsinsight.com

GPS REVIEW

Mar 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Your customer service is outstanding. People are always friendly and making sure they helped us in the proper way.

Use for fleet tracking in public services department

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use on PC and get detailed information that is clean and easy to read. Mobile apps are convenient and used more than PC.

We love it!

Mar 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over all its a great system to use. It has many great reports and sections to go into for all of our company vehicles.

Very user friendly and easy to understand

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 5 stars across the board. Have used other GPS interfaces and this one is by far the most user friendly and easiest to search/update/ and understand

Great Tracking Service -Fantastic Support Team

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has benefited greatly from using GPSI service. We are saving money by reducing idle time and monitoring drivers out of route miles.
Being able to track our vehicles and text/SMS/e-mail our drivers through GPSI has made our dispatchers jobs a lot easier. Customer Support is always readily available, knowledgeable and eager to help. We also use the portable devices for our rental fleet which has also been a great benefit to the company. Our Account Manager is patient and always eager to train our staff and management as needed.

Perfectly Satisfied with GPS Insight ¿ Long Term Customer since 2009

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: GPS Insight is great!

We have been using GPS Insight for 7 years I think. We have never had an issue. I see where my vehicles are and it helps give accountability to my drivers. They know I am watching. I don¿t sit there and watch all day and nitpick every turn or anything. We do use the GPS insight reports as part of our Employee reviews.

Speeding is down. Accidents are down. Total mileage per service is down. Gas expense is down. We don¿t have to call a tech and distract him from work when a customer calls for an ETA. We can see right where the truck is and give an updated ETA for the client.

I haven¿t had any issues with GPS Insight. I have never noticed any system down time. Their service reps are great and very friendly. Their technology seems to be the cutting edge.

I am happy to recommend them to anyone!

Excellent Company

Jan 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customer service.
We like how we can see all our trucks on the map.
Doesn't cost that much for what you get.

Cons: None at this time.

Overall: GPS Insight is an excellent company to work with. Every time we have questions or an issue with the GPS their team is quick to help and solve our problem. Really outstanding customer service!!