Marcato Digital Solutions

Marcato Festival

3.5 / 5 2 reviews

Who Uses This Software?

All small, medium and large scale entertainment events or organizations; including music, food and film festivals, sporting events, conferences, comic cons, or production companies.


Average Ratings

2 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,500.00/year
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Marcato Digital Solutions
  • marcatodigital.com/
  • Founded 2008
  • Canada

About Marcato Festival

Marcato's two flagship applications, Marcato Festival & Marcato Enterprise, are now being used worldwide, by over 2500 people to manage some of the globes most acclaimed events, including mega-festivals like California's Coachella, Tennessee's Bonnaroo, and Montreal's Osheaga, as well as international events like the Country Music Association Festival and Eurosonic Noorderslag.


Marcato Festival Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Artist Management
  • Barcode / Ticket Scanning
  • Contract Management
  • Credential Management
  • CRM
  • Staff Scheduling
  • Ticketing
  • Transportation Management
  • Vendor Management
  • Volunteer Management

Marcato Festival Reviews Recently Reviewed!


I've used Marcato to advance departments at several large-scale US-based festivals

Apr 14, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: As someone who has had to use Marcato to advance several departments at various festivals, I get what they are trying to do. It's nice to have all asset requests in one centralized location, and to have a clear way to track approvals and on-site needs. My favorite features include:

- Approvals on individual asset requests

- Ability for festival to set request deadlines and control departmental advances

- Different tiers of user allows department heads to delegate certain advancement tasks

- Overall system is relatively intuitive to figure out for first-time users

Cons: While Marcato is the prevailing advancement software for most large-scale US music festivals, it is bug-heavy, slow, unintuitive to use. There is a general consensus among my coworkers that we use this application because we have to, but it is shocking that there is not currently a strong alternative. My biggest frustrations are included, but not limited to:

- Mind-numbingly slow: 8 second server response time when querying a department's asset requests is standard. In 2018 especially, this is absurd.

- Lack of bulk add features across most categories. If you're adding a large number of people with varying information, large number of supplies, or anything beyond your own personal needs, be prepared for it to take a few hours.

- No way to search within a department, aside from waiting for everything to load and manually scrolling

- Bugs are common. Can't tell you how many times I've been halfway through a large entry and had everything crash / my data be lost.

- Report generation is unflexible and slow

Across the board, it would legitimately be faster for me to advance a festival using a system of spreadsheets and Google Forms than by paying to use Marcato.

Overall: Clarity and improved communication with my coworkers. Certainty that the festival is aware of my department's requests.

Vendor Response

by Marcato Digital Solutions on April 18, 2018

Thank you for taking the time to offer feedback. We appreciate the positive comments and wish to respond to your concerns.

We've remedied some past speed issues by investing into major server upgrades. Although speed is not a common issue we hear about, we've launched a new server update just today that has improved load times further.

Your ideas on how we can improve bulk/mass functions would be welcome as we currently have many bulk features and wish to expand here. Some bulk actions are defined by user permissions as well.

Each festival has specific ways they like to view data so we've often created custom reports to help with this. We¿d like to explore this with you to ensure you have the data you need at your fingertips.

We truly value your input. If interested in discussing, please send an email to natasha@marcatodigital.com so we can connect.

Marcato is making lives easier for people all over the world and would love for you to have the same experience.

I would recommend Marcato Festival to any festival!

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would recommend Marcato Festival to any small, medium or large festival. First, it saves me money (and lots of it); second, it allows me to collaborate and manage my staff effectively; and third, it allows my staff to manage the 200 artists that perform our festival each year. This is festival management like you always dreamed it would be. Get off the spreadsheets and whiteboards and get onto Marcato.