# Microcall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microcall the right Call Center solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128915/DentalSim/reviews --- Microcall 4.6 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Microcall Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elena T. Teacher Education Management Used the software for: Less than 6 months ### "Reporting at a new level" September 15, 2021 5.0 This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. Pros The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. Cons There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. Review Source EC Emma C. Plant and Quality Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Supports our capacity planning by providing evidence" April 21, 2025 4.0 Pros Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. Cons A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. Review Source VR Verified Reviewer Financial Technician Information Technology and Services Used the software for: 6-12 months ### "Outstanding customer support" April 19, 2019 3.0 Pros The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. Cons The software itself is a big clunky and the appearance is somewhat outdated. Review Source OA OMAR A. Senior Professor Higher Education Used the software for: 1-2 years ### "Optimise performance of the voice networks through analysis" April 21, 2025 5.0 Pros I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. Cons I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. Review Source LG Lyneta G. Insurance Advisor Insurance Used the software for: Less than 6 months ### "Great product, good value!" December 19, 2024 4.0 Easy to use - and provides the services required Pros Good Features - and analyzes the calls very well! Cons A trail option would have been nice so it could be tested to see if it suited our needs. Review Source MM Mercy M. Account Executive Automotive Used the software for: 1-2 years ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T " May 21, 2024 5.0 Pros I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use Cons Nothing comes to my mind that i can state as a dislike Review Source SG Shelly G. Telecommunications Specialist Hospital & Health Care Used the software for: 2+ years ### "Microcall Support is Amazing!" November 20, 2023 5.0 Microcall's support is amazing! The product works as expected. We have zero down time and it's so flexible. We are looking at a different phone system and it's never an issue wondering if Micrcall would work, it's so flexible it works on so many platforms. They are always improving their product which is good. Pros I like Microcall's support. They all are VERY knowledgeable about the product and every time I call in, they resolve my issue. So many times, I dread calling support for help, but never with Microcall support. They are AWESOME!!! Cons Absolutely nothing. It's an all around great product. Reason for choosing Microcall We've had Microcall for over 20 years. It's been a great product. It was here when I started 18 years ago and we have never looked to change. Review Source DP David P. Communications System Manager Government Administration Used the software for: 2+ years ### "Basic review" November 30, 2023 4.0 The over all experience has been great. Good support when needed. Training provided when requested. Pros Being able to track calls cradle to grave. And see all aspects of the call Cons The user interface is not easy to navigate sometime to get the report you need Review Source BC Bruce C. IT Generalist Computer Networking Used the software for: 2+ years ### "Tough Love" April 14, 2017 4.0 Ok... Let's do this... Ungh, glove one off... uuhhhgh... That's the other one... Now... Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC... First and foremost, let me just say that no matter the current state of this offering, the product NEVER ceases to improve. You can expect updates yearly with new features always. So, it the feature you are looking for is not obviously there, check your calendar; that feature may only be a month away. Second: this may not be the most intuitive software ever developed. Do Not Despair! Microcall has a top-notch support group. If I lived a little closer to Atlanta, I think I could get these guys to cut my grass... They are never too busy. You never have to wait on someone getting in touch with you. They make me feel like I am their only customer and are just waiting for something to do. Reminiscent of the old Maytag repair man... If you need a report and can't figure how to make it do what you need, give'm a call. They will write custom reports for you all day. And, they'll even show you how if you are interested (if not, doesn't matter; they'll just write it anyway... ) Complaint: Software looks old... Wait a month... new version around the corner. Complaint: Looking for hosted solution. Again, it's coming... Complaint: I don't know how to... See customer service. This software not only tracks calls cradle to grave, but alerts you whenever the hinky starts up... Dropping calls? It will let you know. Service interrupts, check you email. Can't sleep at night, get this software. Shucks... Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time. Build the dashboard to track you major interest. Don't know how... See Customer Service. Got a business with lots of departments and managers? Give them the link and let them do the work. You've got better things to do. Each manager can be set to see only their employees' calls. Sally spends all day talking with her new boyfriend? Now you know. Bob is sleeping with the receiver to his ear? No more guesses. Just glance at you dashboard. With the managers watching the help, you are now freed up to concentrate on your real job: IT stuff. Pros Customer support Cons It's not free Review Source Jatin B. Digital marketer E-Learning Used the software for: Less than 6 months ### "keeps me organised" April 27, 2021 4.0 Pros Most impotantly its easy to use. It is very tech-accommodating. I like the sidebar they let you use. I utilize the discussion work area consistently in light of the fact that it's a piece of my regular undertaking. I figure more organizations should utilize it for their correspondence.It's really simple to utilize once you see how everything functions. I accept microcall is the eventual fate of correspondences for higher instructions and different areas. Whoever thought about this thought is a virtuoso. At the point when the pandemic hit it is extremely difficult for organizations to speak with one another. It is an extraordinary item for enormous organizations to utilize. Cons Once in a while it logs me off the server without my authorization. It logs me off and I don't understand I'm disconnected. Once in a while it runs somewhat slower. In any case, it functions admirably for what I need it to do. I've been utilizing it each and I'm becoming acclimated to it. I think there can be more regions where you can modify your display. There wasn't much about the product that I didn't actually like. I would simply add more highlights for my clients. Perhaps add a website page. Giving the client more control is in every case better for an item Review Source TL Tom L. President Sales Textiles Used the software for: 2+ years ### "Exceeds our expectations " January 8, 2020 5.0 Microcall was recommended to us by one my team members that used it at a former employer and was primarily purchased for our sales group and to bill back by department. We really just wanted to provide reports to our sales managers so they could track their own teams. It was during a Microcall training session that we learned about all this system could provide. Our IT group was preparing for a migration to consolidate our different platforms as well as move to SIP trunks. Microcall really helped our IT team get a clear picture of current call activity so they make purchasing decisions on call flows and how best to implement SIP trunks. They reported to me that are now using Microcall for all kinds of traffic analytics like, load balance dial peer, volume & call flow, inbound calls based on areas, misrouted calls, calls off network and alerts for system failures. Our HR has now requested access to search for employee related issues and we have over 100 managers using Microcall whenever they want. I have heard nothing but good things related to Microcall. Pros Their support is outstanding and probably one of the best vendors we work with. Microcall reports are very simple to use that it makes it easy to roll out to managers. Sales team likes the dashboards that provide real-time employee stats. IT uses it daily for troubleshooting and find the cradle to grave searches invaluable. We have yet to find one thing that Microcall cannot do. Cons After 5 years of use, we have yet to find a con with this system which prompted me to write this review. Review Source LM Luis M. Supervisor Telecommunications Used the software for: 2+ years ### "Great service and Great program" November 21, 2023 5.0 Overall very happy and would recommend to any company looking to add a form of call accounting. Pros Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business. Very happy with them. Cons I like everything. I don't really see any negative about this company. Even installing the program is pretty easy. Reason for choosing Microcall Microcall just made sense. Easy to use and knowledgeable technicians that provide great customer service. Review Source JR Janet R. Business Analyst II Insurance Used the software for: 6-12 months ### "MicroCall Rocks" August 26, 2022 5.0 I have only been with Arbella for 9 months. I had no support internally and MicroCall has provided me with all the training and support needed to support our company. Pros To many things to list. I love the charts, custom reports, real time data, scheduling of reports, most of all the support provied. Cons I can't think of anything at this point. Review Source TH Toni H. Telecom manager Health, Wellness and Fitness Used the software for: 2+ years ### "Used Microcall for years" November 14, 2023 5.0 Pros It is very easy to navigate. Easy to program. Cons Can only enter one MAC address even if the extension is on mulitple devices. Review Source Response from Micro-Tel November 14, 2023 Toni -- Thank you for the review and most of all, thank you for the improvement suggestion. Yes, with multiple devices tied to a single extension, we see the need to capture multiple addresses. In some cases, that is a MAC address, but some devices use different designations. The need is for Microcall to support multiple addresses for a single extension. This request has come up before so we will add it to an upcoming release. LK Larry K. Network Administrator Automotive Used the software for: 2+ years ### "Good Customer Service" November 30, 2023 5.0 The Customer Service and Support is really outstanding. Pros We like the reporting features and schedules. and Customer Service Cons We don't like to current website version of Microcall. Review Source KR Kenney R. Telecommunications Administrator Education Management Used the software for: 2+ years ### "Great product" November 20, 2023 5.0 Pros Microcall is a leader in the in the call accounting industry. An easy to use product, and customer support that is second to none. Cons Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product. Reason for choosing Microcall In 1983 when we purchased Microcall there were no other call accounting products available. Review Source JG James G. Service Management Coordinator Food & Beverages Used the software for: 2+ years ### "Microcall Review" November 20, 2023 5.0 I've used Microcall for over 20 years and I wouldn't consider utilizing another product. Pros Ease of use and the amazing Tech Support when assistance is required Cons Sometimes creating a custom report can be a bit of a challenge. Review Source LS Lisa S. Internet Specialist Higher Education Used the software for: 2+ years ### "Best Customer Service" November 14, 2023 5.0 Wonderful! I would recommend them to anyone. Pros Microcall's support staff is knowledgeable, friendly, always available and a pleasure to work with! Cons Can't think of anything I don't like about Microcall. Review Source Response from Micro-Tel November 14, 2023 Thank you for the review. If there is something we can improve, let us know. Talk to a Capterra advisor for free and get results within 15 minutes.