Average Ratings

1 Review

  • 4 / 5

  • 3 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Micro-Tel
  • www.microcall.com/
  • Founded 1979

About Microcall

Scalable telemanagement product that interfaces with any VoIP system and reports on employee productivity and call costs.

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Microcall Features

Microcall Reviews

Tough Love

Apr 14, 2017

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Customer support

Cons: It's not free

Overall: Ok... Let's do this... Ungh, glove one off... uuhhhgh... That's the other one... Now...

Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC...

First and foremost, let me just say that no matter the current state of this offering, the product NEVER ceases to improve. You can expect updates yearly with new features always. So, it the feature you are looking for is not obviously there, check your calendar; that feature may only be a month away.

Second: this may not be the most intuitive software ever developed. Do Not Despair! Microcall has a top-notch support group. If I lived a little closer to Atlanta, I think I could get these guys to cut my grass... They are never too busy. You never have to wait on someone getting in touch with you. They make me feel like I am their only customer and are just waiting for something to do. Reminiscent of the old Maytag repair man...

If you need a report and can't figure how to make it do what you need, give'm a call. They will write custom reports for you all day. And, they'll even show you how if you are interested (if not, doesn't matter; they'll just write it anyway... )

Complaint: Software looks old... Wait a month... new version around the corner.

Complaint: Looking for hosted solution. Again, it's coming...

Complaint: I don't know how to... See customer service.

This software not only tracks calls cradle to grave, but alerts you whenever the hinky starts up... Dropping calls? It will let you know. Service interrupts, check you email. Can't sleep at night, get this software.

Shucks... Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time. Build the dashboard to track you major interest. Don't know how... See Customer Service. Got a business with lots of departments and managers? Give them the link and let them do the work. You've got better things to do. Each manager can be set to see only their employees' calls. Sally spends all day talking with her new boyfriend? Now you know. Bob is sleeping with the receiver to his ear? No more guesses. Just glance at you dashboard.

With the managers watching the help, you are now freed up to concentrate on your real job: IT stuff.

Recommendations to other buyers: If you do not have a good call reporting system, this is a great place to start. You'll stay for the ride...