--- title: "Microcall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microcall Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more." source_url: "https://www.capterra.com/p/128915/Microcall/" page_type: "product" language: "en" --- # Microcall Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microcall ## What is Microcall? Call accounting solution that helps identify and search phone numbers, track telecom expenses, analyze voice traffic, and more. A single software solution that can derive call metadata from all data sources including PBXs, UCaaS, Session Border Controllers, and collaboration platforms such as Zoom, Teams, and Webex. With unified call analytics, you can optimize network facilities, control costs, and manage remote teams. Pilots and Proof of Concepts are available. ## What is Microcall used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[Data Collection](https://www.capterra.com/data-collection-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microcall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microcall.com/&name=Microcall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microcall 4.6 (18) VS. [4.7 (135)](https://www.capterra.com/p/141678/Phocas-Software/reviews/) Starting Price Contact vendor Starting Price $150 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (18) Ease Of Use 4.6 (75) Value For Money 4.8 (16) Value For Money 4.6 (73) Customer Service 4.9 (18) Customer Service 4.6 (73) ## Microcall alternatives [4.5 (285)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Phonexa](https://www.capterra.com/p/156125/Phonexa/) [5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156125/Phonexa/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) [View all alternatives](https://www.capterra.com/p/128915/Microcall/alternatives/) ## FAQs about Microcall Overview ### Which roles and teams benefit most from Microcall? Microcall is most used by telecommunications, IT, and communications teams that manage phone systems, network reliability, and day-to-day service delivery. Sales and customer-facing roles use it to streamline outreach and client communication, while educators, analysts, and operations managers benefit from dependable calling, coordination, and communication oversight. Answer based on 18 reviews Overview ### What company size and industries is Microcall built for? Microcall is built mainly for midsize businesses and enterprises, with 39% of reviewers from midsize companies and 33% from enterprises. It serves businesses of all sizes, including 28% small businesses, and appears most often in Automotive, Education Management, and Insurance, each representing 11% of reviewers. Answer based on 18 reviews Features and Usability ### What are the key features of Microcall? Microcall offers call logging, call recording, call tracking, and call monitoring for call center management. It also includes real-time analytics, dashboards, ad hoc reporting, and by-extension reporting, plus access controls, role-based permissions, alerts, and data connectors for reporting and data aggregation. Integrations ### Which third-party tools and platforms does Microcall integrate with? Microcall integrates with 13 third-party tools and platforms, including Microsoft Teams, Zoom Workplace, Webex Suite, GoTo Meeting, Five9, Cisco Unified Communications Manager, Avaya UCaaS, Asterisk, 3CX, and Oracle PeopleSoft. It also connects with Accession Communicator, Jive, and Unify Unified Communications. Getting Started and Support ### What training and onboarding options does Microcall offer? Microcall provides in person training, live online sessions, and webinars to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning and product overviews. Getting Started and Support ### What customer support options does Microcall offer? Microcall provides Email/Help Desk, Phone Support, and Chat for customer support. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or frustration cannot be described. The listed channels indicate direct access to assistance across multiple contact methods. ## Features Caller ID 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Monitoring 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Duration 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Inbound Reporting 4.8 (4) 150.00% of 4 reviewers that rated this feature as important or highly important Track and monitor incoming call statistics Outbound Reporting 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and monitor outgoing call statistics Who Answered Log 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track calls answered by employees Microcall 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Billing for Voice: Billing for voice services - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Cost Analysis: Analyze and calculate business costs - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Blending: Merge data from multiple sources to a single data set - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - Financial Reporting: Generate reports to assess the financial performance of an organization - Fraud Detection: Identify and prevent suspicious activity - Inbound Reporting: Track and monitor incoming call statistics - Interactive Elements: Various components within a system including buttons, clickable icons, hover effects, and more - Interactive Reports: Edit and personalize data view as needed - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - KPI Monitoring: Tracking the status of previously identified performance measurements - License Management: Track and organize the number of licenses available to the organization - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - OLAP: Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data - Outbound Reporting: Track and monitor outgoing call statistics - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Private Dashboards: Share dashboard screen within private user groups - Public Dashboards: Publish dashboard publicly on various platforms - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self-service Analytics: Generate reports on your own without IT involvement - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unattended Call Management: Manage calls that were missed or not attended - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Who Answered Log: Track calls answered by employees - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.8 (16) ### Starting price Free trial available Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(12) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent EC Emma C. Plant and Quality Manager Mechanical or Industrial Engineering ### "Supports our capacity planning by providing evidence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2025 Pros Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. Cons A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA OMAR A. Senior Professor Higher Education ### "Optimise performance of the voice networks through analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2025 Pros I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. Cons I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Lyneta G. Insurance Advisor Insurance ### "Great product, good value!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2024 Easy to use - and provides the services required Pros Good Features - and analyzes the calls very well! Cons A trail option would have been nice so it could be tested to see if it suited our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mercy M. Account Executive Automotive ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Pros I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use Cons Nothing comes to my mind that i can state as a dislike Switched from [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP David P. Communications System Manager Government Administration ### "Basic review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 30, 2023 The over all experience has been great. Good support when needed. Training provided when requested. Pros Being able to track calls cradle to grave. And see all aspects of the call Cons The user interface is not easy to navigate sometime to get the report you need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Larry K. Network Administrator Automotive ### "Good Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2023 The Customer Service and Support is really outstanding. Pros We like the reporting features and schedules. and Customer Service Cons We don't like to current website version of Microcall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Luis M. Supervisor Telecommunications ### "Great service and Great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 Overall very happy and would recommend to any company looking to add a form of call accounting. Pros Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business. Very happy with them. Cons I like everything. I don't really see any negative about this company. Even installing the program is pretty easy. Reasons for choosing Microcall Microcall just made sense. Easy to use and knowledgeable technicians that provide great customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG James G. Service Management Coordinator Food & Beverages ### "Microcall Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 I've used Microcall for over 20 years and I wouldn't consider utilizing another product. Pros Ease of use and the amazing Tech Support when assistance is required Cons Sometimes creating a custom report can be a bit of a challenge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shelly G. Telecommunications Specialist Hospital & Health Care ### "Microcall Support is Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Microcall's support is amazing! The product works as expected. We have zero down time and it's so flexible. We are looking at a different phone system and it's never an issue wondering if Micrcall would work, it's so flexible it works on so many platforms. They are always improving their product which is good. Pros I like Microcall's support. They all are VERY knowledgeable about the product and every time I call in, they resolve my issue. So many times, I dread calling support for help, but never with Microcall support. They are AWESOME!!! Cons Absolutely nothing. It's an all around great product. Reasons for choosing Microcall We've had Microcall for over 20 years. It's been a great product. It was here when I started 18 years ago and we have never looked to change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kenney R. Telecommunications Administrator Education Management ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Pros Microcall is a leader in the in the call accounting industry. An easy to use product, and customer support that is second to none. Cons Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product. Reasons for choosing Microcall In 1983 when we purchased Microcall there were no other call accounting products available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/128915/Microcall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.