Vetstreet

Vetstreet Professional


3.5 / 5
7 reviews


Average Ratings

7 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Mobile - iOS Native
  • Training
    Webinars

Vendor Details

  • Vetstreet
  • www.vetstreetpro.com/

About Vetstreet Professional

Web-based communication tool designed to connect pet owners with their veterinarians.


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Vetstreet Professional Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

Vetstreet Professional Reviews Recently Reviewed!


Liberating

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vetstreet does all the work and I do not have to lift a finger! They send my e-mail and postcard reminders, they send text and e-mail appointment reminders, they watch our social-media, and I get to focus on other tasks.

Cons: no mobile app for clients pet portal. It may be coming but as of right now there is not an app that will link our clients to the pet portal, online store or website and allow for rx requests and appointment requests. Wouldn't that be awesome! hint hint

Overall: Vetstreet takes care of my patients through their reminder system that includes e-mail and postcards. They send out e-mail and/or text appointment reminders. I do not have to lift a finger, it gets done without any involvement from any of my staff! They optimized my website and social media, they allow our clients to have pet portals, request appointments, and request prescription refills. All these things free up so much of our time, and have been a great convenience for our clients.

Increased Veterinary Revenue Immensely

Feb 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our emails are actually going through to clients! It doesn't go to their spam folders. Our client compliance is actually going up! The custom emails that you can send to clients are awesome and definitely work!

Cons: Sometimes the website is down for maintenance on the weekends (once a month or every other month?) You will need to put a link to pet portal on your first page of your website, you cannot put it in a different tab without confusion to clients. (We have a pet support tab we would like to put it in but the email that goes to all clients say "Just go to the website" is not editable.)

Overall: Our revenue per day increased almost immediately. We have more interaction with our clients than ever before. Clients really like the online portal.

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Vetstreet

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It was pretty easy to use. The interface was easy to work with and navigate through.

Cons: Every once in a while the system would sync to ours and start sending out appointment reminders. We had disabled the feature(because our appt times are offset in different areas of the schedule), and periodically it would come back on and send reminders to clients for appointment times like 5am.

Overall: It was a good software for sending out mass messages to clients, but other than that, we found better use out of another software.

Canned Content & Too Much of it

Apr 15, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's mostly automated which is nice for a busy practice manager.

Cons: They inundate our clients with generic pet-related content that they don't want. Any savvy social media marketer could tell you the content they generate is useless and you can see that by looking at open rates & social engagement. Put some work into generating useful, brand-specific content and this would be a great tool.

Overall: mediocre.

Vendor Response

by Vetstreet on April 16, 2019

Thanks for reaching out and providing your feedback! We've heard from a lot of our practices about how much the automation not only helps their business, but also their Team. The Vetstreet Pro platform only reaches out to your clients as you authorize. This can all be adjusted through the Subscription Services section of your Vet Portal. We'd be happy to review what you're currently utilizing to see where you can make modifications to better utilize the services. Reach out to our Team at Support@Vetstreet.com or 888-799-8387. If you have any additional feedback or questions, we'd love to hear it! Please send any comments to HSVS.Solutions@HenryScheinVet.com

Good to start with.

Feb 22, 2019
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: They offer a pretty big platform of information for clients as well as a digital healthy pet magazine.

Cons: They seemed to inundate out clients with info and posts too much. Very generic pet health info.

Overall: When we had this we had a lot of clients opting out of the healthy pet newsletter as well as opting out of receiving the emails. That led us to discontinue it, in writing, received confirmation and then still continued to charge us for 8 more months! Customer service was not as helpful as they should have been. We find making out own content to be more beneficial and impactful to our clientele.

It allows to maintain effective and efficient communication with pet owners directly from the comfor

Jun 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It is an easy way to share information and maintain effective communication with pet owners. Improving the veterinarian-client-patient relationship.

Cons: Having advertising strategies and quality communication with the client are essential for the success of a good veterinary practice, but they are services that are not free and need subscription that must be canceled periodically.

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Not a good experience

Sep 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I personally found Vetstreet very challenging to work with.

Cons: The reminder system made no sense as far as timing. The clients were very unhappy. Send way too many emails to our clients.