Who Uses This Software?

Service providers


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Telax
  • www.telax.com
  • Founded 1999
  • Canada

About Telax Contact Center

Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!


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Telax Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Telax Contact Center Reviews Recently Reviewed!


Telax has served as a reliable call delivery system for our call center for several years.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to supplement our other Telco technology with the Telax system to accommodate security requirements for our clients, as well as providing a redundant environment for our programs.

Cons: Changes to IVR messaging made globally by Telax. We are used to making changes ourselves a little more quickly on our primary ACD.

Overall: Secure call delivery. Hosted environment that we can scale easily.

Telax Contact Center

Sep 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The ease of set up and instructions given to team leads before the implementation was outstanding. This software also comes with great reports that were lacking.

Cons: There are additional features that would be helpful to our team such as viewing the call que the calls is from and the phone number while agent is on the call.

Call Quality is pretty good with Telax

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We really liked this product they High call quality with easier troubleshooting too. Best part it it can work with the pre-existing phone system.

Cons: There is not such, thing which we didn't like a about Telax.. They even offer Integrations in to multiple CRM platforms.