Telax

Telax Contact Center

4 / 5 2 reviews

Who Uses This Software?

Service providers


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Telax
  • www.telax.com
  • Founded 1999
  • Canada

About Telax Contact Center

Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!


Spotlight_media_placeholder

Telax Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

Telax Contact Center Reviews Recently Reviewed!


Call Quality is pretty good with Telax

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We really liked this product they High call quality with easier troubleshooting too. Best part it it can work with the pre-existing phone system.

Cons: There is not such, thing which we didn't like a about Telax.. They even offer Integrations in to multiple CRM platforms.

Telax has served as a reliable call delivery system for our call center for several years.

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Able to supplement our other Telco technology with the Telax system to accommodate security requirements for our clients, as well as providing a redundant environment for our programs.

Cons: Changes to IVR messaging made globally by Telax. We are used to making changes ourselves a little more quickly on our primary ACD.

Overall: Secure call delivery. Hosted environment that we can scale easily.