--- title: "Miracle Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Miracle Service Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/1290/Miracle-Service/" page_type: "product" language: "en" --- # Miracle Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Miracle Service ## What is Miracle Service? Miracle Service is a comprehensive service management solution, providing Customer and Equipment Management along with Dispatching, Inventory, Invoicing and Reporting. Key features include Mobile Field Service, Customer Self-Service Portal and integration to 20+ leading accounting packages including QuickBooks. Helping field service companies to improve their productivity and boost their bottom line is what has made us the field service software of choice for 5,000+ users around the world. ## What is Miracle Service used for? [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$3495 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Miracle Service?[Manage this product listing](https://www.g2.com/products/miracleservice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Miracle Service 3.0 (2) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price CA$3495 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.5 (498) Value For Money 0.0 (0) Value For Money 4.5 (491) Customer Service 3.0 (2) Customer Service 4.7 (494) ## Miracle Service alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Miracle Service Overview ### What company size and specific industries is Miracle Service built for? Miracle Service is designed for small to mid-sized service businesses and equipment-focused companies in industries such as office equipment, scale, restaurant equipment, general equipment sales and service, medical, and telecom. It also fits similar field service operations that need support for specialized repair and maintenance work. Features and Usability ### What are the key features of Miracle Service? Miracle Service offers work order management, dispatch management, and scheduling for field service coordination, plus technician management, routing, and maintenance scheduling. It also includes billing & invoicing, quotes/estimates, payment collection in the field, accounting integration, and customer, contact, inventory, and equipment tracking. Getting Started and Support ### What training and onboarding options does Miracle Service offer? Miracle Service provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Miracle Service offer? Miracle Service provides chat support for customer help. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 4,034 Field Service Management reviews Not all Field Service Management products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Miracle Service provides **Mobile Access**, which gives field teams the ability to view and update work information while on the go. However, it does not include **Job Tracking** or **Job Scheduling**. Instead, the product offers **Customer Database** (**66%**) and **Scheduling** (**61%**), which can help businesses keep customer records organized and coordinate service appointments more efficiently, providing teams with the information and timing they need to manage daily service work. Accounting Integration Integrate with a third-party accounting system Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contract/License Management Track, store, and access client contracts or licenses Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Dispatch Management Manage sending personnel and resources to a site as needed Miracle Service 23 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Equipment Tracking: Track the location of specific equipment at all times - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Basic CA$3,495 Per User,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent DH David H. President ### "Absolute Worst software " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 4, 2016 I purchased this software and paid over $3,500 for this. Let me start by saying I am very savy when it comes to learning almost any software. When it came to Miracle Service it was ridiculously not user friendly. As a business owner this is not good because once someone is trained to use it, it's nearly impossible to hire and train someone else. Just terrible. They make it difficult to sell extra support hours. I bought $500 worth of additional time and thier arrogant Canadian tech spend more time trying to correct my Grammer when I referenced the black and white copier, apparently this angers Canadians, they just call them black printers. Strange huh? Overall it literally can offer much more than using a couple of Excel spreadsheets and it literally is based on Microsoft Access, so the limitations of customization are painfully obvious. Terrible support, they want you to watch hours of videos just to set it up. They require that they install it themselves using remote pc so they can erase license keys from your desktop. The customer support is even worse, it doesn't exist. The value isn't there and the software is the most unfriendly that I have ever seen. (I can use have am proficient at all Microsoft products and Adobe master suite products. I am considered a technical person by anyone who knows me, and I strongly advise not purchasing miracle service) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2016 Thank you for your comments about your 2012 experience. Negative feedback while disappointing is an opportunity to improve. We can say that the experience you reported is not typical for the thousands of users using Miracle Service today. In seeing that you only completed 1 hr of basic training, it is not surprising you were not able to learn to use it in that limited time. For systems as highly capable as Miracle Service they do require some set-up & training to deliver maximum benefit, which is why we offer webinars, videos and personal training. Our highly skilled support reps have been part of our family for years and we are sorry that you came to the false belief that there is any restriction on naming meters or that we would ever \*erase\* anything on installation. We have been serving the copier/printer industry for over 20 yrs working with both OEM and independent dealers in 50+ countries. Should change your mind in the future about using the software we would be happy to help! SL Steve L. IT ### "Excellent software for the Managed Print Services Business (MPS)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 25, 2014 Miracle Service is easy to use and very intuitive. A new user can be up and running and productive in a matter of a few hours. The service module is extremely powerful and allows you to track all service related tasks. The technician web portals allow our tech real-time access to their service calls and allows them to update the notes, parts, and close calls from any smart phone. Creating toner sales orders and other sales orders is a breeze. Simply enter in the Unit ID of the machine and most of the data is automatically entered in for you. Finally, the contracts module is very robust and allows you to setup just about any billing scenario that you can think of. Overall, this is a great tool with many features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.