Nexent Innovations

Miracle Service

3 / 5 2 reviews

Who Uses This Software?

Key Industries Served: Office Equipment, Scale, Restaurant Equipment, General Equipment Sales & Service, Medical, Telecom and many others. See: http://www.miracleservice.com/industries-served/


Average Ratings

2 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Nexent Innovations
  • www.miracleservice.com
  • Founded 1994
  • Canada

About Miracle Service

Miracle Service is a comprehensive service management solution, providing Customer and Equipment Management along with Dispatching, Inventory, Invoicing and Reporting. Key features include Mobile Field Service, Customer Self-Service Portal and integration to 20+ leading accounting packages including QuickBooks. Helping field service companies to improve their productivity and boost their bottom line is what has made us the field service software of choice for 5,000+ users around the world.


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Miracle Service Features

  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Miracle Service Reviews

Absolute Worst software

Apr 04, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I purchased this software and paid over $3,500 for this. Let me start by saying I am very savy when it comes to learning almost any software. When it came to Miracle Service it was ridiculously not user friendly. As a business owner this is not good because once someone is trained to use it, it's nearly impossible to hire and train someone else. Just terrible. They make it difficult to sell extra support hours. I bought $500 worth of additional time and thier arrogant Canadian tech spend more time trying to correct my Grammer when I referenced the black and white copier, apparently this angers Canadians, they just call them black printers. Strange huh? Overall it literally can offer much more than using a couple of Excel spreadsheets and it literally is based on Microsoft Access, so the limitations of customization are painfully obvious. Terrible support, they want you to watch hours of videos just to set it up. They require that they install it themselves using remote pc so they can erase license keys from your desktop. The customer support is even worse, it doesn't exist. The value isn't there and the software is the most unfriendly that I have ever seen. (I can use have am proficient at all Microsoft products and Adobe master suite products. I am considered a technical person by anyone who knows me, and I strongly advise not purchasing miracle service)

Vendor Response

by Nexent Innovations on May 13, 2016

Thank you for your comments about your 2012 experience. Negative feedback while disappointing is an opportunity to improve. We can say that the experience you reported is not typical for the thousands of users using Miracle Service today. In seeing that you only completed 1 hr of basic training, it is not surprising you were not able to learn to use it in that limited time. For systems as highly capable as Miracle Service they do require some set-up & training to deliver maximum benefit, which is why we offer webinars, videos and personal training. Our highly skilled support reps have been part of our family for years and we are sorry that you came to the false belief that there is any restriction on naming meters or that we would ever *erase* anything on installation. We have been serving the copier/printer industry for over 20 yrs working with both OEM and independent dealers in 50+ countries. Should change your mind in the future about using the software we would be happy to help!

Excellent software for the Managed Print Services Business (MPS)

Mar 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Miracle Service is easy to use and very intuitive. A new user can be up and running and productive in a matter of a few hours. The service module is extremely powerful and allows you to track all service related tasks. The technician web portals allow our tech real-time access to their service calls and allows them to update the notes, parts, and close calls from any smart phone. Creating toner sales orders and other sales orders is a breeze. Simply enter in the Unit ID of the machine and most of the data is automatically entered in for you. Finally, the contracts module is very robust and allows you to setup just about any billing scenario that you can think of. Overall, this is a great tool with many features.