--- title: "Vorex Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vorex Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/129013/Vorex-Business-Management/" page_type: "product" language: "en" --- # Vorex Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vorex ## What is Vorex? Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. You decide if you want a single, some, or all of the modules mentioned above. You get the solutions your business needs today, knowing it can expand as your business grows. Try our zero obligation 14 day Free Trial ## What is Vorex used for? [Nonprofit Project Management](https://www.capterra.com/project-management-software-for-nonprofits-software/) [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vorex?[Manage this product listing](https://www.g2.com/products/vorex-vorex/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vorex 3.8 (17) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $35 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (15) Ease Of Use 4.5 (973) Value For Money 4.3 (6) Value For Money 4.3 (796) Customer Service 3.9 (14) Customer Service 4.4 (768) ## Vorex alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (178)](https://www.capterra.com/p/225762/Accelo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) [4.5 (793)](https://www.capterra.com/p/141096/BQE-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141096/BQE-Software/) ## FAQs about Vorex Overview ### What company size and specific industries is Vorex built for? Vorex is designed for small to midsize businesses, especially professional services firms that want to improve efficiency and reduce costs by automating back-end processes. It is aimed at organizations that need support for day-to-day operations rather than large enterprise requirements. Features and Usability ### What are the key features of Vorex? Vorex offers project management tools like task management, Gantt/timeline views, milestones, and project templates, plus time tracking with automatic time capture, timer, and mobile time tracking. It also includes billing and invoicing, expense tracking, resource management, reporting/analytics, CRM, and help desk management. Integrations ### Which third-party tools and platforms does Vorex integrate with? Vorex integrates with QuickBooks Online and QuickBooks Online Advanced for accounting and financial data sync. These built-in connections cover the core QuickBooks products supported in the catalog, giving Vorex two third-party integration options. Getting Started and Support ### What training and onboarding options does Vorex offer? Vorex provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference materials, and videos provide on-demand walkthroughs for team members getting started. Getting Started and Support ### What customer support options does Vorex offer? Vorex provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Support coverage centers on direct contact and self-service options, giving users multiple ways to get help. No reviewer feedback on support experience is available here, so no claims can be made about response speed or helpfulness. ## Features AI summary Based on 29,194 Service Desk reviews Capterra data shows that buyers of Project Management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Vorex includes **Project Time Tracking** and **Project Time Tracking**, giving teams a way to monitor hours spent across projects and keep time-based work visible. However, it does not include **Deadline Management**. Instead, it offers **Time Tracking** (**57%**) and **Time Tracking** (**57%**), which still help businesses record work hours and stay aware of project effort. Together, these features help teams manage billable time, track progress, and keep project work organized. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Time Capture Automate recording of time to reduce human error Billable Items Tracking Track the list of items required to be billed/invoiced to clients Vorex 60 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Time Capture: Automate recording of time to reduce human error - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Multi-Currency: Manage and handle various international currencies - Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations - Online Invoicing: Create, send, and view electronic invoices - Online Time Tracking: Track employee and task times using internet connection - Percent-Complete Tracking: Level of completion within a task - Project Accounting: Manage and track financials on a project-to-project basis - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Tracking by Project: Track time worked per project - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time --- Get Advice We can help you find the software with the features you need. Features 3.5 (13) 3.5 Based on 13 reviews ## Pricing Value for money 4.3 (6) Free Trial Free Version Basic $35.00 Per User,Per Month Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (14) 3.9 Based on 14 reviews ## User reviews Overall rating 3.8 Based on 17 reviews Filter by rating 5(5) 4(7) 3(1) 2(1) 1(3) Mentioned topic Sorted by most recent LM Leo M. CSR II Hospital & Health Care ### "A good software that your money is worth" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 13, 2019 Good. I will use this software and recommend it. Pros This software is cheap on your pockets but works like an expensive one. Our planning and reporting on our company is very complicated but it is now much easier because of this software. You will be able to see the results in a matter of time. Cons As for now, money wise, I haven't experienced any hardships on this software. Looking forward to more updates and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nisa L. Projects Manager Management Consulting ### "Vorex has been a BIG help!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 19, 2017 Pros It has been versatile enough that we can customize it to meet our unique and specific needs. It has helped out team to be able to work together better and track reporting better. It has helped us to become much more efficient. Cons There are very few...I just find that there are odd glitches every once in a while but support has always helped to solve them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV Shawn V. ### "This tool takes care of all aspects of business administration" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 20, 2017 Referred by one of my friend, who owns a startup, and she told me that this tool is a complete business management tool and I understood that during my personalized demo. The best thing about Vorex is that it takes care of everything on the business management or administration part and lets you take care of growing your business by concentrating on sales and customers. It doesn't do everything that all those fancy tools does, but a perfect solution for people who need one solution for managing time, projects, expense, billing, etc. It is one of the easiest tool to use too, for people like me, who are not tech geeks. Their personalized demo lets you use the tool to the fullest and understand its capabilities totally before starting to pay them. Vorex is easy on my pocket too, does more than what it costs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Michael T. Implementation Manager Marketing and Advertising ### "Easy to Use and a Great Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2017 Vorex has a lot of good things going for it. Primarily that the UI and accessibility of the platform are fantastic. It's super easy to use, and nearly all of the features have work-flows that make logical sense. Easy to train up others on using the system as well. Vorex also does A LOT. Everything you could need is pretty much included in the license. Project Management, Time Tracking, Billing, etc are all there. There's CRM functionality, albeit a bit limited. The strongest component of the platform is probably Project Management, while the others are valuable and still useful - they lack some depth when it comes to more complex workflows. For the money, it's a great buy. Pros Easy to use, really great price point, and lots of features Cons Some of the features lack more advanced workflows Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kelly R. General Manager Management Consulting ### "Overall Project Management Finance Software" 2.5 Overall Rating 2.5 2.5 Ease of Use 2.5 2.5 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 21, 2016 Pros I like how Vorex has the capability to do everything in one spot. Ex: Finance and Project Management and CRM is huge. Not many softwares have these feature. Cons To many steps to get anything accomplished. 10 Step process for Invoices is to time consuming. Project Management dates never work properly. System is not streamlined compared to what we have seen on the market. I have also had a lot of problems with the software not working properly ex: Syncing to Quickbooks, Project Management section Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kyle G. Director of Sales Accounting ### "Vorex Review" 4.5 Overall Rating 4.5 4.5 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 8, 2016 Pros Full lead to cash system including CRM. Vendor is good. Cons Vorex was acquired, not sure about new company. But worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tyler W. Owner ### "PROBABLY THE WORST BUSINESS MANAGEMENT / PSA SOFTWARE OUT THERE!!! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 3, 2016 This was the absolute worst experience I have ever had with a software company. The software is absolute garbage and crashes CONSTANTLY! We were sending their "Tech Support" department daily videos of 404 NOT FOUND errors on almost every page of their software. They sold us a bill of goods and totally scammed us at every corner. Countless emails and phone calls to them went un-returned. Over 1 dozens emails requesting that they cancel our account were completely ignored. We filled a fraud claim with our bank and blocked them from continuing to charge us... What did they do... They changed their billing information and continued billing us 3 months later. Do not believe a word of the the FAKE positive reviews on this site. The company is run by dishonest thieves who almost certainly wrote these other reviews themselves. Save yourself the trouble, expense and grief of having to trial and cancel this software. They do not support their product and they will not stop charging your card when you request they do so! RUN AS FAR AS YOU CAN FROM THEM! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2016 Hello Tyler, Thanks for leaving your feedback regarding your experiences with Vorex. After some internal investigation we've uncovered that these issues took place over 12 months ago - obviously you are still quite upset regarding your experience and we'd like to apologize that you came away with such a strong negative sentiment. We stand by the fact that we have many happy customers, and we take the fact that we did not deliver on our promises to one of our customers very seriously. While we can't validate every claim made here, clearly there was a mis-step in the handling of your relationship with Vorex. Vorex has since been acquired back in January 2016, and we'd love to have some productive dialogue around your experience and see if we can show you the good qualities in our offering. Wish you and your business all the best. CP Chris P. Owner Information Technology and Services ### "Not ready for prime time" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 August 5, 2015 Pros The product at first seemed simple to use without a bunch of extra unneeded "features" Cons It wasn't ready. Difficult to on board, invoicing never worked, quickbooks integration seemed like vapor ware. Terrible business practice. I knew in a week this wasn't going to work, but they would not let me out of the 1 year contract. other vendors are much easier to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Chuck F. Management Consulting ### "An excellent product worth the money" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.5 4.5 Features 4.5 4.5 Customer Service 4.5 4.5 Likelihood to Recommend 9/10 October 29, 2014 Pros I like the simplicity, cost and power of the data. We needed a sound time management system that could eventually be used for a more sophisticated project management system. We are a small firm (15 users) and up to now have not been very disciplined about project planning and reporting. he Vorex system will help us improve and be able to see the results quickly. Cons At this point, I have not experienced any negative elements. However, we are only three months into implementation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Loretta L. Management Consulting ### "Not user-friendly" 1.5 Overall Rating 1.5 1.5 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.5 2.5 Likelihood to Recommend 3/10 October 2, 2014 Pros Their team was friendly and seemed to understand what we needed. Cons Whenever we had to make changes on our invoices, trying to figure out where to make the changes in the software turned out to be a nightmare. We always (as a team) ended up calling their software guys, who then had to program it for us and get back to us with the changes. We finally gave up and went to a simple online billing system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129013/Vorex-Business-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.