--- title: "BugHerd Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BugHerd Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/224784/BugHerd/" page_type: "product" language: "en" publication_date: "2026-10-16" --- # BugHerd Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BugHerd ## What is BugHerd? BugHerd makes it easy for clients to leave website feedback and report bugs. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. Clients drop a pin to show feedback in context - no need for accounts or logins. Just send them a link and let them comment away. Feedback stays pinned to the exact page element, so your team always knows exactly what to change. You automatically get a screenshot and all the technical details (URL, browser, OS, etc). Every bug reported becomes a trackable task on a Kanban board, so your team can prioritize and resolve feedback easier than ever. Already using a project management tool? Send tasks there with one click. BugHerd integrates with Jira, ClickUp, monday.com, Asana, MS Teams, and many more. With BugHerd website feedback is effortless, clients are happier and you’ll build better websites. Get started in minutes, with a free 7-day trial. ## What is BugHerd used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Online Proofing](https://www.capterra.com/online-proofing-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Overall rating Based on 65 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $42 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BugHerd alternatives Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (878)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/224784/BugHerd/alternatives/) ## FAQs about BugHerd Overview ### What problems does BugHerd solve? BugHerd solves scattered website feedback, ambiguous bug reports, and email-based revision tracking by letting users pin issues directly to live or staging pages with screenshots, browser details, and annotations. Kanban boards, assignments, priorities, and task comments keep fixes visible from report through resolution. Web development agencies, QA testers, project managers, developers, and clients benefit. Answer based on 58 reviews Overview ### Which roles and teams benefit most from BugHerd? BugHerd is most used by project managers, web developers, designers, and creative teams handling website feedback and defect tracking. Marketing and SEO managers use it to review campaign pages, while product and IT leaders coordinate fixes, assign tasks, and monitor progress. Executives and agency owners gain visibility into delivery status and client requests. Answer based on 63 reviews Overview ### What company size and specific industries is BugHerd built for? BugHerd is designed for small to large teams that build websites, especially agencies and organizations with web developers, web designers, project managers, QA and UA testers, marketing professionals, and content creators. It fits website-focused teams across digital services, marketing, and development environments. Features and Usability ### What are the key features of BugHerd? BugHerd includes in-browser bug and feedback capture, with screenshots, annotations, and automatic browser and screen details for website testing. Core QA and project-management features include task assignment, priorities, Kanban boards, and status tracking. Collaboration tools support comments, @mentions, client feedback, and real-time notifications throughout issue resolution. Answer based on 36 reviews Pricing ### How much does it cost and what fees or limitations are included? BugHerd starts at $50 per month for the Standard plan, which covers up to 5 users. Studio costs $80 monthly for up to 10 users, and Premium is $150 monthly for up to 25 users. Annual billing lowers each price, a free trial is available, and extra users cost $10 each. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does BugHerd integrate with? BugHerd integrates with over 80 third-party tools and platforms, including project management and collaboration apps such as Asana, ClickUp, Aha!, Airtable, and Avaza, plus business and file tools like Accelo, ActiveCampaign, Adobe Commerce, Bitbucket, and Dropbox. The catalog also includes Axosoft, Beanstalk, Airbrake, and Close. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does BugHerd offer? BugHerd provides documentation and videos for training and onboarding. Documentation gives teams written reference material for setup and feature guidance, while videos support visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does BugHerd offer, and how do users rate the experience? BugHerd offers email/help desk, FAQ/forum, knowledge base, and chat support. Reviewers generally describe the product as easy for clients and teams to adopt, reducing reliance on email exchanges. Support-specific feedback is limited, but some users report needing IT assistance with browser-extension installation and find email notifications excessive. Answer based on 30 reviews Project management ### How well does BugHerd support website project management? BugHerd simplifies website project management by turning on-page feedback into assignable, trackable tasks. Web development teams and clients value the shared visibility, screenshots, priorities, and status updates that reduce email-based revisions. Some larger teams want stronger bulk actions, cross-project task views, flexible user access, and deeper integrations with other project management tools. Answer based on 24 reviews ## Features AI summary Based on 23,605 Bug Tracking reviews Capterra data shows that buyers of Task Management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) BugHerd supports all three of the features reviewers rate most important: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan timelines, update work as priorities change, and manage processes more effectively, allowing teams to keep tasks moving and maintain better visibility across projects. Task Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 4.8 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Progress Tracking 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track the status and progress of tasks Task Management 4.9 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Reporting/Project Tracking 4.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation BugHerd 59 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Brand Compliance: Ensures that creative content complies with brand guidelines and standards. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Creative Agencies: For creative teams and agencies - For Small Businesses: Designed for small businesses - Image Recognition and Tagging: Automatically recognizes and tags elements like objects, people, text, and colors. - Integrations with Creative Tools: Connects with creative tools such as content creation and graphic design software. - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Multiple Projects: Ability to handle several projects simultaneously - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - To-Do List: A digital list of items that need to be completed - Version Management: Tracks and organizes multiple versions of a design to help wtih easy comparison and retrieval of past versions. - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (65) 4.4 Based on 65 reviews ## Pricing Value for money 4.6 (46) Free Trial [View pricing plan details](https://www.capterra.com/p/224784/BugHerd/pricing/) Standard $42.00 Flat Rate,Per Month It includes: - 5 users - 10 GB Storage - Feedback on websites - Feedback on Figma designs - Feedback on images - Feedback on PDFs - Unlimited clients - Unlimited Projects - Pin drop annotations - Suggest text edits - Video feedback capture - Screenshot capture - Annotating Screenshots - Automatic capture of user tech info - In-built Kanban task board - AI Auto-title Generation - MCP - Pausing new feedback immediately - Public Feedback Widget - AI Integrations - Integrations - Trello - Github - Slack - MS Teams - Zapier - Make - FullStory - LogRocket - Harvest - Time Doctor - Firmao - TestMu AI - Productive Studio $67.00 Flat Rate,Per Month It includes: - 10 users - 25GB storage - Feedback on websites - Feedback on Figma designs - Feedback on PDFs - Feedback on images - Unlimited clients - Unlimited Projects - Pin drop annotations - Suggest text edits - Video feedback - Screenshot capture - Annotating Screenshots - Automatic capture of user tech info - In-built Kanban task board - MCP - AI Auto-title Generation - Pausing new feedback immediately - Public Feedback Widget - AI Integrations - Integrations - Trello - Slack - Github - MS Teams - Zapier - Make - FullStory - Productive - LogRocket - Harvest - Time Doctor - TestMu AI Premium $125.00 Flat Rate,Per Month It includes: - 25 users - 50 GB Storage - Feedback on websites - Feedback on Figma designs - Feedback on PDFs - Feedback on images - Unlimited clients - Unlimited Projects - Pin drop annotations - Video feedback capture - Suggest text edits - Screenshot capture - Automatic capture of user tech info - In-built Kanban task board - AI Auto-tagging - AI Similar Task Detection - AI Auto-title Generation - MCP - Custom Branding/Logo - Enhanced client collaboration - Guests See Other Guest Feedback - Member Only Commenting - Share member feedback with clients - Private Team commenting - Client project board - Scheduling a feedback deadline - Clients can see member feedback - Pausing new feedback immediately - Public Feedback Widget - AI Integrations - Unlimited integrations - Jira - Trello - Slack - Github - Asana - Linear - ClickUp - Zapier - Make - Monday.com - MS Teams - Productive - FullStory - LogRocket - Harvest - Time Doctor - Firmao - TestMu AI - Teamwork Custom Contact BugHerd for pricing. It includes: - 150 GB Storage - Dedicated Success Manager - Secure single sign-on (SSO) - Onboarding and training support - Unlimited clients - Unlimited Guests - Unlimited Projects - Unlimited integrations - Pin drop annotations - Screenshots - Video feedback capture - Automatic capture of user tech info - In-built Kanban task board - Custom Branding/Logo - Guests See Other Guest Feedback - Member Only Commenting - Public Feedback Widget Value for money 4.6 (46) 4.6 Based on 46 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) ## Support, customer service and training options Customer Service 4.7 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (36) 4.7 Based on 36 reviews ## User reviews Overall rating 4.7 Based on 65 reviews Filter by rating Counts reflect reviews available in this feed. 5(46) 4(18) 3(0) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer pm director Used the software for: 1-3 years ### "Professional powerhouse" 4.0 August 2, 2024 I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!! Pros I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution. Cons I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kimberly G. Instructional Designer Used the software for: 1-3 years ### "This tool pays for inself very quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2023 Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company. Pros Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project. Cons There isn't anything that I dislike about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Mr Used the software for: 1-3 years ### "Great for client and QA collaboration" 4.0 May 9, 2018 Pros This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention. Cons Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew M. CEO Used the software for: 3-5 years ### "Get BugHerd and never get another bug list over email. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2020 Love it! We use it every day. Pros Clients and team love using this tool. It’s easy to figure out and use for everyone. Cons No way to see items assigned to you across all projects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris S. CEO and Creative Director Used the software for: 3-5 years ### "Our clients LOVE it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 27, 2020 Pros To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains! Cons BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior IT project manager Used the software for: 1-3 years ### "Very handy tool in web development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2020 vera satisfied and very excited with new features implemented in this handy tool Pros Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video) Cons sometimes its problem to capture screenshots of website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark B. Developer Used the software for: 3-5 years ### "A no-brainer purchase for any agency or development team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2020 A pleasure to use. Easy to install and use and it makes QA testing a delight. Pros It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without. Cons The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer SEO team manager Used the software for: 3-5 years ### "Efficient and easy to use QA tool" 5.0 May 26, 2021 We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs. Pros the drawing and the tagging really help with identifying the exact location of bugs Cons Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project manager Used the software for: 3-5 years ### "I love bugherd!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2020 Pros very easy to use, easy to report issues and sort them. usefull to have context for the issues. Cons I have nothing to report about the cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/Founder Used the software for: 3-5 years ### "Best tool for web design" 5.0 April 24, 2020 I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing. Pros Easy of use and ability to tag the specific spot that needs correcting on websites. Cons Sometimes the email notifications don't notify you of new bugs on the site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/224784/BugHerd/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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