Macropod Software

BugHerd


4.5 / 5
7 reviews

Who Uses This Software?

BugHerd is built for people who build the web. Ideal for Designers, Developers and Project Managers to use with Clients and internal teams.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • Macropod Software
  • macropod.com
  • Founded 2010
  • Australia

About BugHerd

BugHerd lets designers and developers make issue reports and feature requests with just a point and click. BugHerd intuitively compiles contextual feedback and bug reports with all the information required to fix the issue. Including browser, OS and automatic screenshot. Simple enough for non-technical clients to use yet robust enough for developers to love.


BugHerd Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

BugHerd Reviews Recently Reviewed!


Nice UI. Not compatible with responsive websites, however

Feb 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Pros: I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons: When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.

Great software that makes the website revision process a breeze

Apr 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and SO helpful with screenshots for easy bug

Cons: Have to sign up individually and have to download the program for each website used

Overall: Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Great for getting feedback from users.

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to use. We have a number of young people that can help us with testing when we use this product.

Cons: Pricing is a bit high, but they don't really have competition, so it makes sense.

Fantastic QA reporting and tracking tool!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: There are many great things about Bugherd!

- Ticket QA items directly in the browser while view the application in question

- Tickets automatically populate reproduction environments and provide screenshots

- Tickets are automatically sorted into a board, where users can begin working on them

Cons: - There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).

- Integrating bugherd with other project management tools would be extremely valuable.

Great bug tracking tool but sometimes UI seems too crammed

May 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like about this bug tracking tool is the ability to share to clients and mark things real time in a website so we could easly spot them. You can even install their extension or add their script into their site so they could easily pinpoint UI problems in real time and submit it as a bug.

Cons: As much as I like how it allows us to seamlessly track bugs from clients, when you got chock-full of bugs, the UI looks a bit crammed and comments are hard to be seen in each of the tasks.

Great tool for website design and modifications

Nov 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I used this tool with a website design team - the entire project was completed remotely. BugHerd allowed us to bypass the need for email and lengthy explanations of changes that I wanted to see while in the design process. Instead, I could click on the exact thing I wanted changed and add commentary to that piece. It also served to manage tasks. As the team made the changes, they could check them off. If they were unclear, they could message with me on that task to gain clarity.

Overall, this was a great, simple, powerful tool that streamlined providing feedback to my web design team.

Great for client and QA collaboration

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons: Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that